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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

Dear Team, I would like to provide feedback, as my experience at Harley Street Specialist Hospital has genuinely changed my life. I want to say how incredibly grateful and eternally indebted I am to my surgeon, Mr Luke Cascarini. He has given me a completely new lease of life. He is not only an outstanding surgeon but an exceptional human being, and I cannot thank him enough for the care, precision, and compassion he showed throughout my entire journey. I would also like to express my heartfelt thanks to Janet, Dr Bosh, and all the nursing staff, as well as every member of the team right down to the wonderful ladies on reception, including Marianne. There are too many to name individually, but every single person played a role in making this experience extraordinary. The hospital itself does not feel like a hospital at all — it feels more like a health retreat where you leave as a better version of yourself. The environment, the warmth, and the standard of care are truly exceptional. For anyone suffering from sleep apnea, as I was, or dealing with any of the conditions treated by your specialists, I could not recommend HSSH and Mr Luke Cascarini more highly. You have all transformed my life in ways I cannot properly put into words. Thank you, sincerely, for everything. Warm regards, Mr Shefik

Dr. Arif Hussenbux

Gastroenterologist

I have been suffering with severe GI symptoms for a while year. After repeated visits to my GP, a visit to a ENT specialist & taking vnunerousb medications (none of which helped) I began to lose all help. Aside from my physical health , my mental health took a turn for the worse to the point of giving up with life completely. If doctors couldn't help me, who could I turn to? I was referred to Dr Hussenbux, who listened attentively to my problems with care & compassion . Dr Hussenbux immediately concluded that I needed a gastroscopy to find the cause of my issue. The gastroscopy revealed that I have Helicobacter pylori, which is the culprit of my severe GI problems. I genuinely can't thank Dr Hussenbux enough. A year of suffering & finally, thanks to Dr Hussenbux, I can see light at the end of a very long & dark tunnel. Dr Hussenbux is now supporting me professionally & compassionately to get me back to normal. I am so grateful & would encourage anybody else with GI symptoms/problems to please consider that you may have Helicobacter pylori. To Dr Hussenbux, i will forever be grateful for your help.

Moorfields Private Eye Hospital

Ophthalmology

Very chaotic administration after the initial consultation (errors and delays in invoicing, typos in the written opinion and delays in providing price information for surgery). I felt that the staff couldn't be bothered to get things moving and I had to keep chasing them. The package price quoted on the website for cataract surgery also turned out to be very misleading because the consultant wanted to charge an extra fee for fitting a toric lens, in addition to the extra cost of the lens itself. This pushed up the cost considerably. This extra, hidden, consultant's fee had not been made clear on the website and I felt that I had been induced into paying for a consultation on the back of misleading information about the cost of the surgery. The consultant may well have been an excellent surgeon (I don't know because I chose not to proceed) but these issues made me very uncomfortable and led me to lose complete confidence in the hospital. Going to Moorfields Private was a complete waste of time and money and the hospital ought to refund the consultation fee.

Mr Tony Corner

Orthopaedic Surgeon

I first contacted Tony Corner for a second opinion, following surgery to fix a proximal humerus fracture of my shoulder. Tony came highly recommended and I found him to be friendly and reassuring. He answered all my questions and explained clearly what could be done to improve my shoulder's mobility. Tony performed an arthroscopic capsular release which was a success and improved my range of motion but the plate which had been fitted elsewhere at the time of the original fracture, was limiting my progress. I was nervous about undergoing further surgery to remove the metalwork but Tony was very positive and reassuring and I decided if anyone was going to do this surgery, I wanted it to be him. Two weeks later, my shoulder feels so much better and the mobility is greatly improved too. I do not have private medical cover but this surgery has made such a difference to me. Thank you, Tony.

The Female Health Doctor MK

Diagnostics & Testing, General Practice (GP), + 1 more

I had my suspicions as to what was happening to me. However, going down the general NHS GP route was not getting me anywhere. They kept treating each symptom individually rather than looking at me as a whole. A few years of going backwards and forwards. Stress! With Dr Nikki, within the 30 minute consultation I felt heard, all symptoms were put together and a treatment plan was formed. It all made sense and everything was explained. Medication prescribed and ordered, report received and a report sent to my own GP, all within a few hours. Future follow up already booked. That is what you call professionalism, efficiency and having very knowledgeable doctors who understand the female body. Wish I had booked them sooner. I would highly recommend them.

Mr Jonathan Palmer

Orthopaedic Surgeon

Happy how the appointment went .Any concerns I might have had was discussed in full leaving me reassured that my healing process was on the right track..Also it was reassuring to know that I will receive another appointment in six/ 1 years time to check that both operations on my knees are healing and not causing me any other difficulties.Mr palmer has been excellent all the way through this journey.He been a good listener explaining and reassuring and putting you at ease.Iv have had lots of operations in the pass but Dr Palmer is definitely on the top of my list as Dr/surgeon.

Dr. Sarah Dobson

Dentist

Sarah from my first visit made sure that any questions were answered and she put my mind at ease with any concerns I may of had, during my dental work when administering anaesthetic normally at other practices the pain was so bad but I didn’t feel a thing and the whole appointment was actually quite pleasant felt like I could openly talk she has such a warm and welcoming spirit to her which again before coming to this practice I’ve never really got so it really was amazing I could go on and on.

Dr. Stuart Viegas

Neurologist

Exceptional communicator; explains everything very clearly and answers all your questions. Puts your mind at ease about things you're worried about. Extremely thorough in investigations - leaves no stone unturned. Adapts the style of information to the patient in front of him. Very knowledgable about other areas of medicine so can describe how different conditions affect each other. I want to mention Faduma, Dr Viegas' amazing secretary, who is proactive, intelligent and kind.

HCA Healthcare UK The Harley Street Clinic

Gastroenterology, Obstetrics & Gynaecology, + 9 more

Couldn't praise Mr Tang anymore. From the moment I met him, kind, knowledgeable, calm, and I felt at ease even though I ripped my bicep less than a day before meeting him and was in a serious amount of pain. There wasn't a question he couldn't answer, and the surgery was as painless as it could have been. He did say he has never seen a bicep recover so quickly, which I am very proud of; however, I think that was more him than me. Thank you again.

London Bridge Sports Medicine

Sports & Exercise Medicine

My appointment with Dr Seth was very good I have been under his care for a number of years and he is always professional and personable. He explains all that is needed and takes time to answer your concerns and questions. He is always determined to find the right solution and in terms of procedures he is gentle and make sure that you are comfortable and understand what is taking place would highly recommend him.

Mr Rowan Connell

Obstetrician & Gynaecologist

Rowan is an excellent consultant, I felt at ease on my first appointment with Rowan & he explained clearly about the treatment I would need & the benefits it would have going forward. He is very knowledgeable in his work and I felt confident on following his advice. He has a very uplifting & happy demeanour, a great consultant & I am overall happy with the patient care i received from Rowan. Thank you.

Endocare Diagnostics

Gastroenterology

Best to make sure someone attends with you to ask the questions you might be to groggy to ask at the time. Would be nice if staff shared communication as I have frozen shoulder and I only had chance to tell the lovely Laura staff nurse who reasured me. Dr Ahmed introduced himself and Ruby too...I had to ask what they found and was given printed details at the end. Overall positive. Thank you!

Vision Scotland Edinburgh

Ophthalmology, Optometry

It was a wonderful surprise to meet so many warm and friendly staff at Vision Scotland. This carried forward with the skill and expertise I also met. I could not have asked for better in every regard. There followed a sincere wish to know of my progress with telephone calls that enquired about how I faired. Using Vision Scotland is one of the better choices I have made in life!

Mr James Gill

Orthopaedic Surgeon

I have nothing but the highest praise for Mr.Gill - he did both my knees (March and October 2025) both surgeries were completely successful and I have had very little pain - I am walking normally, able to shop, walk my dog and have a normal life again. My wounds healed quickly with no sign of infection and are just thin lines (still a bit pink but early days)

Mr Mujahid El-Deen

Orthopaedic Surgeon

My visit to Nuffield Chesterfield Hospital Clifton Bristol was all very good - after filling in questionnaire form I was seen within 20 minutes around my appointment time and the consultant was very clear and concise about treatment and diagnosis and an operation appointment was booked quickly . Very happy with overall experience