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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Professor Nick Panay

Obstetrician & Gynaecologist

When booking the consultation with Nick Panay, the earliest available date was 2 months in advance. I was required to pay the full £395 under pressure at time, being told that the consultation would be lost unless I paid by 5pm. My understanding that this appointment would be for specialist, in-depth input tailored to a complex clinical history. Given that context, I was disappointed that the consultation felt limited to a reiteration of guideline-based recommendations, with little opportunity to explore causation, individual nuance, or the specific questions I had prepared. At several points during the consultation, I felt that my questions were closed down rather than explored, and the overall tone felt more directive than supportive. Given my long and complex medical history, I had hoped for a more compassionate and collaborative approach. Instead, I left the consultation feeling unheard and dismissed, which was distressing. I had hoped for greater depth and collaborative discussion, particularly in light of the significant upfront cost. I was given no additional value beyond what I already knew and was told in any case, that I required a further consultation to finalise a treatment plan. I have been in contact with the practice and explained that the consultation did not meet the reasonable expectations set by the cost, structure, or positioning of this service. I appreciate that since, I have received a considered response from the Practice Manager and the consultation and fee are being reviewed.

Mr Muzaffar Ali Anwar

Vascular Surgeon

⭐️⭐️⭐️⭐️⭐️ I am extremely pleased with both the treatment and the overall experience. From the first consultation to the final follow-up, everything was handled with the highest level of professionalism and care. The surgeon demonstrated exceptional expertise in treating my varicose veins, clearly explaining each step of the procedure and making me feel completely at ease. The treatment itself was efficient, precise, and the results have exceeded my expectations. I truly appreciated the attentive approach, medical competence, and reassuring manner throughout the entire process. I would highly recommend this surgeon to anyone seeking expert care and outstanding service.

Quality Dental : Worthing

Dentistry

I’ve been a customer at Quality Dental for a while now and they’ve always been amazing. More recently, I’ve been seeing Dr. Ahmed for a filling, and he is fantastic. Coming from someone who is usually terrified of needles, I was naturally nervous, but he is incredibly gentle and patient. He took the time to make sure I was comfortable throughout the entire process and his work is top-tier. It’s been a total relief to find a dentist who actually listens and makes the experience stress-free. I can’t recommend him and the team enough!

Mr Azhar Iqbal

Plastic Surgeon

I recently had a full face and neck lift with fat transfer done by Mr Azhar Iqbal ,this is my second procedure done by him, i put my full trust in him and i was so so happy i did , i was very nervous abt this procedure being done , after long thought i decided on having it done , the results are amazing to say the least , i get so many compliments of how fresh and natural my face looks , i would recommend Mr Iqbal to anybody , the aftercare was second to none i couldnt fault him and his team at Spire Liverpool at all xx

Mental Health Dietitians

Dietitian

I have been Sophie’s client for the last 6 months. In that time I have felt my relationship with food and my confidence in myself grow. She has helped me change the beliefs I hold about food and helped me on the road to recovery from anorexia. As an autistic person, I have struggled in the past with connecting with health professionals but Sophie adapts the sessions to meet my needs. She always sends notes after our sessions which is useful in making sure I keep track of what I should be doing.

Mr Matthew Gee

Orthopaedic Surgeon

I had a consultation with Dr Gee a few months ago and finally agreed that the time had come for a hip replacement. I then had my operation on 11th November and all went very well. Dr Gee previously explained the procedure and what I would need to do after the operation and what I couldn't do. The surgery was a great success, so much so that I was up and about quickly and was even driving after 2 weeks, and up and down stairs with no problem as well as going about my daily activities

Mr Vishal Prasad

Orthopaedic Surgeon

I recently had a procedure on my coccyx and couldn’t be happier with the care I received. Mr Prasad was professional, knowledgeable, and put me at ease from start to finish. The whole visit was incredibly efficient — minimal wait times, clear explanations, and everything ran smoothly. The procedure itself went well and the follow-up communication was excellent. Highly recommend this doctor and practice to anyone needing prompt, skilled care.

St Giles Physiotherapy

Physiotherapy, Sports Rehabilitation, + 1 more

I was recommended St Giles physiotherapy to take our Son to as he was complaining of knee pain. Claudiu diagnosed what was wrong and gave our son various exercises to do to help with the pain. Our son also had laser treatment and massages which really helped. The exercise programme we continued with at home too using a friendly app to track progress. I highly recommend St Giles physiotherapy and Claudiu.

Well Life Clinic Oxted

Allergy Medicine, Clinical Genetics, + 12 more

I had a telephone consultation with Dr Rakesh Patel today. He was kind, understanding, positive, practical and clear. He took a thorough history and was very empathetic, offering realistic suggestions on lifestyle strategies as well as medical support. I have a clear plan of action and would feel confident in recommending Dr Patel to anyone else wanting a warm, well-informed and efficient experience.

Mr Billy Jowett

Orthopaedic Surgeon

The care, professionalism and expertise of Mr Jowett has been evident throughout my pre-, and post-operative care, and the operation itself which involved six toes. Minor complications have been dealt with in a calm and reassuring way. Post-operatively, Mr Jowett rearranged some appointments to review the wounds on the day after my operation, indicating his ongoing care.

Deanbrook Practice

General Practice (GP)

I saw the GP within an hour of calling. GP was friendly, confident and extremely competent. I was able to discuss the medication options and I felt part of the process in a very positive way. I cannot recommend the Practice highly enough. Within 2 hours of seeing GP, collecting the prescription and taking it I felt relief and felt on the road to recovery. Thank you

Mr Kanai Garala

Orthopaedic Surgeon

Fantastic from start to finish. I had a navigated total hip replacement and the groin pain I had before surgery has completely gone and I've been walking 2 miles a day since 2 weeks post surgery. Having cerebral palsy I was told it had the possibility of making the surgery more risky but everything has gone so well. I'm very happy with the result.

Pulse Private GP Care

General Practice (GP)

A great experience for my ear wax removal, Dr Allamsetty & team explained throughout so I knew what was happening and what to expect. It can be strange when someone is rummaging about in your ears but when they are blocked getting them microsuctioned is one of the best things you can do, Professional throughout - would highly recommend.

Mr Ahmed Khalil

Obstetrician & Gynaecologist

Mr Khalil's gentle and reassuring approach was much appreciated. He explained my treatment options fully and answered my questions so I could make an informed choice regarding my treatment plan. On the day of the procedure, he was there to explain again the procedure and checked how I was afterwards. I felt well cared for.

Allergy Centre of Excellence

Allergy Medicine, Diagnostics & Testing, + 2 more

Wonderful experience at ACE, where my son has been attending OIT appointments. The centre is welcoming and full of books and toys to keep us entertained through the appointment. The staff are knowledgeable and kind, we feel very lucky to benefit from their experience. Most importantly, the treatment seems to be working!