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Moorfields Private Eye Hospital

Ophthalmology

It is extremely unpleasant being treated as a cash cow. I had diagnostics for cataracts at Bath St on 18 December 2025. It seemed organised and the consultant, Mr Rajesh Deshmukh (RD), answered my questions and so did his practice manager Paula Jessup (PJ). I subsequently asked for written information on the kind of lenses RD recommended and I had agreed to. They are EROV lenses. When I asked for it, PD's response was that RD had talked to me, I said I couldn't remmber everything and my eyes were dilated so I couldn't see information he showed me on his phone. The written information was not provided. in advance of the surgery. PJ directed me to RD's website. The information on the website writes briefly on product benefits, but doesn't explain how they work. I had bilateral cataract surgery on 2 February at New Cavendish. St. Thgere was no explanation, written or verbal, of the process, eg pre-med, med, timing of procedure, rest afterwards. (There is a very brief outline in PD's email of timing). People came and did things to me as the 'animal for slaughter'. Before the procedure, I was given a paper form to fill in for registration. I had already done this at Bath St. Surely the information is on the system. I needed to find my BUPA number and authorisation code again, GP Practice etc. I also had received a pre-procedure call when this information could have been checked etc. For several days, I couldn't read the written instructions provided after the procedure. A nurse did discuss them however I hope it is understandable that I didn't remember all of them. Additionally I couldn't read the numbers on the eye drops packing for several days. The second bullet point on the instructions says 'your vision will be blurry for the rest of the day and possibly the next week'> This is repeated as the 7th bullet point on the instructions on the second page. The instructions have not been prepared with this in mind. On the first page, the instructions also says if you feel any pain or discomfort in the eyes etc please call the clinical helpline number above. The number is not on the document. On the second page, last bullet it says, '....If you vision (there is a typo it should say your vision) becomes significantly more blurred etc, please contact your consultant. On the phone PD, said if you think you have an infection go straight to A&E. All of this is unclear. Overall the instructions are presented in an illogical and careless way. The day after my surgery PD phoned around 6.30 pm to ask about how I was. I would suggest this is too late in the day for a recovering patient, and the instructions say ' we would like you to go home and take it easy'. She also said she would send a prescription for further drops to my GP practice. On Thursday, I phoned to let her know that the GP Practice said they haven't received them. Her response was, if you have received them, they have. Fortunately I had taken a printout of the prescription to my GP surgery and they logged it into the system and have actioned. I do not think the response from PD was helpful and it could be called defensive. There appears to be no-one who takes responsibility for the patient and ensures that they are looked after.

Dr. Pallavi Latthe

Obstetrician & Gynaecologist

I visited for the reason of a displaced IUD. I was being told over and over by my GP that symptoms were nothing to worry about even when I suggested I felt was an infection. I was given a time frame of 7 weeks just for the SCAN to find it, let alone being referred to gynaecology to actually get it removed. I enquired with Spire and was given an appointment with Dr. Latthe for a consultation within 2 days. When I went to my consultation, Dr. Latthe sat and really listened to my complaints before doing anything. She took what I said into consideration, made me feel really comfortable and reassured my feelings about the situation. She managed the coil removal, despite it being tricky and made what is a generally very unpleasant experience as good as it could possibly could be. She explained what she was doing at each step, asked my preference on things and kept it as painless as possible. I was thrilled with the care I received from Dr. Latthe. I would recommend her to anyone, especially when it feels like your regular GP isn't listening and anxiety is getting the better of you. Thank you doctor, you're a legend :)

Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

I had a Teams meeting today with Angela about my nutrition, as I’m looking for ways to gain weight. She was completely non judgemental, incredibly warm, and made me feel comfortable throughout the whole conversation. She never made me feel bad about my eating habits and was very kind and understanding in the way she worked with me. She gave me really sound advice and clear, practical feedback on how I can improve things going forward, particularly around healthy weight gain. I wasn’t sure what to expect going into the meeting. I half expected to be told to cut out lots of foods and start eating things I didn’t like but instead, she took the time to understand what I like and don’t like to eat. Overall, she was extremely helpful, supportive, and approachable, and I genuinely appreciated the session. I thought she was great.

Professor Richard Field

Orthopaedic Surgeon

At consultation, Professor Field provided a full explanation of my condition and what was needed - a full hip replacement. This was carried out a few weeks later and went very well. Awoke with only a little discomfort. Able to walk with crutches that afternoon. Professor Field was there to provide support after the operation and throughout. Stayed overnight and returned home the day after. Recovery has been steady since amd two wees later am now really starting to see the benefits which will hopefully continue. Professor Field was there amd his team has provided continuing support since returning home with follow up calls which have been very welcome and reassuring. Very pleased with the treatment and care.

The Pregnancy Clinic

Obstetrics & Gynaecology

Professor Akolekar has been absolutely Fantastic at every appointment all the way throughout our pregnancy. I was really struggling with anxiety in this pregnancy following recurrent miscarriages, and I have never felt more looked after, which has really helped me to be able to enjoy this pregnancy, knowing we have a fantastic consult looking after our baby. Appointments are always on time and very detailed, time is always made to answer any questions fully and I always leave feeling confident and reassured. The communication with Natalia is always great to book and arrange appointments. This clinic really go above and beyond and o couldn’t recommend them highly enough!

Dr Riyaz Somani

Cardiologist

I recently attended the hospital for a catheter ablation and had a very positive experience. Dr Riyaz Somani was calm, kind, and highly knowledgeable. I felt safe and confident throughout this important procedure. The treatment was completed to a very high standard, and I am now recovering well. The hospital was clean, well run, and efficient. All staff were excellent — professional, kind, and reassuring at every stage. Communication was clear from admission to discharge. I felt genuinely well cared for. I am very grateful for the high standard of care provided.

Mr Magdy Nawar

Obstetrician & Gynaecologist

Mr Nawar is a fantastic consultant and surgeon. He listened to my concerns and issues, provided a clear explanation of the options available to me without being overly technical and was very supportive of my decision. Not quite knowing what to expect, the surgery itself (total abdominal hysterectomy) and recovery have been a revelation and this is down to Mr Nawar's expertise and calm and caring approach. He showed great care before, during and after my surgery and I would 100% recommend Mr Nawar. Thank you!

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Having been for a much longer and more complicated surgery, a year ago, I already knew that I would be in good hands for this, more minor procedure. The staff as so attentive and friendly, it was lovely to see most of the same familiar faces and to be remembered by them. Everything is exceptionally clean and I felt very well looked after, my consultant saw me before and after the procedure and kept me well informed. The anaesthetist also explained everything that would happen, answering any questions.

Mr Dinesh Alexander

Orthopaedic Surgeon

Mr Alexander replaced my mum's hip in late December and he is amazing. From the first appointment he made us feel reasured, he is so warm, positive and friendly, a lovely man. On the day of the operation he was just the same and gave us both lots of confidence. Absolutely brilliant. We have just been for the follow up appointment and again, just as lovely, friendly and relaxed as ever. Thank you so much for everything and for being such a lovely person to be around, we will never forget you.

Dr. Kushan Karunaratne

Neurologist

Super empathetic and clearly knows his stuff. He took the time to explain everything in real detail, breaking it down in a way I could actually understand. He linked things together so it all made sense rather than feeling overwhelming. He also recommended additional medication to take alongside what the NHS had already provided, which has genuinely made a big difference and really helped. I felt listened to, supported, and confident in the plan moving forward.

Butterfield Osteopathy

Osteopathy, Paediatrics

I've been going to Butterfield Osteopathy for several years and I've always been very grateful for their help and support. The clinic is lovely and all the osteopaths I’ve consulted with have been amazing. Bella Eacott is great for general osteopathy, Emma Delalex has helped me with craniosacral therapy and Gervais Roubeix has managed to release loads of muscular tensions with dry needling and general osteopathy. I highly recommend Butterfield Osteopathy.

Meadows & Wood Hearing Care - Portishead

Audiology, Diagnostics & Testing

I have just got home from having my ears cleaned out by Toby, i slways enjoy my visits to have the treatment, Toby is very gentle and caring and I would recommend Meadows and Wood to anyone with wax ptoblems and hearing aid care - my son visits Worle and two friends go to Portishead also on my recommendation - I have been looked after for about 3 years now and am very happy with the service.

OneWelbeck

Cardiology, Gastroenterology, + 20 more

I had trouble releasing urine, as well as blood being present in the urine. Blood would still come out after urination. A stricture in my urethra was the reason for my discomfort. Mr Varun Sahdev was able to determine that and propose various procedure options. After the operation, all my discomfort gradually disappeared, with a very significant change right after the operation.

LIPS Healthcare

Anaesthetics, Cardiology, + 28 more

The doctor was 8 mins late *(with no apology for the late running( and them seemed to have a different idea of why i was there to me - he thought he was just assessing skin tags rather than removing - and then said he didnt have time to remove them - yet he was the one running late. I will come for the follow up but after that will never use this practice again.

Mr Rahul Bhattacharyya

Orthopaedic Surgeon

The whole process from start to finish was excellent. The information and preparation before surgery was vital from the recommended physio, exercises and supplements all helped preparation. Surgery went well and now pain free after many years of suffering before diagnosis. Fully fit now and can enjoy physical exercise that was difficult before the procedure.

Mr Ramesh Kumar Gurunathan

ENT Surgeon

Doctor Gurunathan is thorough and very capable. He explained my condition to me and the processes by which he treated it in a manner that was easy to follow. My surgery went off without a hitch and the aftercare was lovely. I have much cleaner breathing now and have a much better idea of how to handle my nasal health now.