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One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

I would like to begin by acknowledging the excellent care I received from the doctors during my first visit. Both clinicians went above and beyond, and I felt genuinely supported by them. Unfortunately, this high standard was not reflected in my interactions with the reception and administrative staff. After my consultation, the doctor provided me with a ticket for my next appointment and advised that, in the meantime, I should attend the imaging department for an ultrasound. When I arrived at imaging, the staff were dismissive and informed me that, because I was an NHS patient, they would need to write to my GP for a separate referral. I explained that the doctor had instructed me to have the ultrasound the same day. The staff member responded that if I waited in reception, she would speak to the doctor, adding that “quite often they don’t know how things are done.” I waited for an hour with no update. When I approached the desk to ask for news, the staff member replied, “I’m sorry, I forgot all about you,” and said she would speak to the doctor immediately. After she finally did so, the situation changed dramatically: I was suddenly offered an ultrasound appointment for 11:30 a.m. that same day — just an hour and a half later. It was clear that once the doctor became aware of the issue, the department acted quickly and efficiently, which I appreciated, especially as I live only ten minutes away. The ultrasound itself was carried out professionally, and the doctor performing it was excellent. He explained everything clearly and asked when my next appointment was. When I told him it was scheduled for six weeks later, he advised me to return to the main reception and request an earlier appointment, as his report would be completed that same day. However, when I approached reception, I was dismissed outright and told, “Doctors make appointments six weeks in advance — it is what it is.” Additionally, there was no record of my attendance on their system, only an appointment dated 23 March 2026, which, by their own admission, belonged to a different patient entirely. On reflection, while staff may appear polite on the surface, the reality of my experience was the opposite. The inconsistency, dismissiveness, and lack of coordination created unnecessary stress and undermined the otherwise excellent clinical care I received.

Ms Ileana Anderco

ENT Surgeon

Dr Anderco was v Professional , empathetic and respectful of my elderly retired status as a medical colleague usually difficult patients! the consultation was skilled and she discussed my symptoms , worries past history in an unprejudiced manner as I was using medical jargon! and my opinion was also taken into consideration the next step was discussed and explained and after seeking my consent, Nasal endoscopy was carried out with care and in an experienced manner and with due regard for my comfort . Did not rush through the procedure . The Registrar sitting in the consultation with my consent was being taught and shown on video not only the physical diagnostic appropriate structures but also Patient communication , comfort care working as a team with staff as a doctor by example of a Senior and v experienced HOD and Staff working with Dr Anderco were pleasant helpful and happy working with her and attended to me the patient attentively Management plans were discussed and follow up to be arranged with results , availability of interim access too explained I Felt at ease from the beginning welcome till the end and very satisfied with the consultation The Registrar sat in the consultation with my consent . I am long

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

From beginning to end what a warm and comforting environment. I don’t think the people that make the difference always get the feedback they deserve. Mr Basu was extremely kind and even referred to my dad in his call as he’s just passed away and I’d mentioned him. Sarah gascoigne from my initial call to book me in for my vacuum assisted biopsy I’ll add I suffer with anxiety and even though dreading it her personality and the way she spoke to me on email calls and holding my hand / leg lol just made the process possible. Shamima was also so kind and supportive and finally Dr Telesca you were so lovely and approached me in the best way possible so professional yet warming and just made me feel it was going to be ok. Thank you dream team! Take care hope you get to see this and all your bosses praise you as you should be in what is such a scary place for the patient to be. Take care.

Berkeley Psychiatrists

Child & Adolescent Psychiatry, Clinical Psychology, + 8 more

I wanted to leave a review because my experience with this psychiatric doctor mr singh has genuinely made a difference in my life. Being assessed and diagnosed with ADHD as an adult wasn’t easy emotionally, but they handled everything with real professionalism, patience, and understanding. I never felt rushed or judged, and they took the time to explain things clearly so I actually understood what was going on rather than feeling labelled. Since the diagnosis, I’ve felt more clarity about myself and my wellbeing, and that alone has been hugely valuable. If you’re nervous about seeking an ADHD assessment or psychiatric support, I’d honestly say you’ll be in safe hands here. Compassionate, thorough, and very respectful throughout the whole process

Mr Hitesh Dabasia

Orthopaedic Surgeon

From the first appointment with Mr Dabasia, I felt extremely reassured. He clearly explained what was happening with my spine, how this was creating the symptoms I was experiencing and what my options for treatment were. He ensured that I was aware of both the risks of not having and having the surgery (bilateral decompression surgery at two points in my spine). Mr Dabasia also arranged excellent aftercare including physiotherapy and a follow-up appointment 8 weeks post-surgery. The operation was a complete success and Mr Dabasia checked on my recovery and how the wound was healing at the 8 week check. He was again very professional, ensuring that I was recovering well and knew how to contact him if I did have any concerns.

St Giles Physiotherapy

Physiotherapy, Sports Rehabilitation, + 1 more

St Giles Physiotherapy provided excellent care for my painful wrist, and I would highly recommend them to anyone needing physiotherapy in Northampton. From the outset Georgia understood my issue which meant we could maximize the appointment time for hands-on treatment. She used a variety of different techniques during the session, which made the treatment feel thorough and targeted rather than one‑dimensional. I was also given clear follow-up advice and tailored exercises to continue at home, which has really helped my recovery between appointments. Everyone I dealt with at the clinic was caring, friendly and genuinely interested in helping me, which made the whole experience feel very supportive as well as professional.

Dr Paul M Crowe

Radiologist

I had Uterine Fibroid embolisation carried out by Dr Crowe in July 2025. The procedure was straightforward and very effective. I wish I had it done sooner, my quality of life has significantly improved since the procedure. I no longer suffer with heavy periods and cramping and am able to participate in gym activities and running something which I had put off due to the heavy bleeding, pain and low iron levels . I would highly recommend Dr Crowe and his team , they did an amazing job. I cannot thank them enough for giving me a new lease of life!

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

Though I prepared in advance for what expect in relation to parking and expected to pay on the way out, an usher directed me to another car park where there were options of paying on an app or using cash. I had time on my side luckily. Directions were almost right but I would have been better prepared if I had known the entrance sits at the back of the main A&E entrance. The staff were friendly and the environment was clean and calm. The doctor was incredible, attentive, patient, precise, clear and efficient. The experience was good.

Mr Lalin Navaratne

General Surgeon

I attended saint marys hospital over a week ago with severe pain from a gallbladder infection. I was informed my infection markers were very high. I was given antibiotics and told to wait several weeks before I could have the gallbladder removed. Then I met Dr Navaratne and his team who arranged for me to have the surgery straightaway. The surgery went amazingly well and my pain improved immediately. I was discharged just two days after the emergency gallbladder removal and I am so grateful to Dr Navaratne, his team and the hospital

IVF Matters Fertility Clinic

Fertility Medicine

We cannot thank IVF Matters and Dr Irfana Koita enough for the care, support, and professionalism we’ve experienced throughout our journey. From the very beginning, Dr Koita made us feel listened to, understood, and genuinely cared for. She explained everything clearly, answered every question with patience, and always reassured us when things felt overwhelming. The whole team at IVF Matters were welcoming, compassionate, and incredibly supportive at every step, which made such a difficult journey feel manageable and hopeful.

Mr Amit Pabari

Plastic Surgeon

I recently had a growth removed from under my fingernail under the care of Mr Pabari. He was the complete professional. Clear and timely explanations delivered with kindness and in a gentle manner. He made me feel at ease throughout the experience as he did with my follow up. As I had to have a large part of my nail removed to access the growth, the visual outcome was far better than I had expected. I would return to Mr Pabari if I required any further plastic surgery and would not hesitate to recommend him to others.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

I had an appointment at 5 pm and at 5.10 pm for pathology related to my upcoming Biopsy. First I was taken in for a flow rate test ??? which was not schedule . I told the nurse that I was there for a pre admission test, but she had no idea. Finally and after my request the nurse start looking into it. The hospital did forget to give instructions about what test had to be done. I had to wait ONE hour and 15 minutes at the premises . Finally the right test come in and they could proceed. Absolutely terrible.

Miss Kazal Omar

Obstetrician & Gynaecologist

I had a very positive experience under the care of Miss Kazal Omar for my open myomectomy, during which multiple fibroids were removed. From the initial consultation through to surgery and recovery, she was professional and extremely reassuring. She explained everything clearly, answered all my questions, and made me feel safe and supported throughout the entire process. I’m truly grateful for the excellent care I received and would highly recommend her to anyone needing specialist treatment.

Physio Jack Studios

Pain Management, Physiotherapy, + 1 more

I ruptured my Achilles a year ago playing sports. I was working with a different physio and was seeing slow results. I swapped over to Physio Jack Studios and started working with Darragh who was truly excellent, going above and beyond with working around my schedule and doing further research to make sure we tried all possible exercises to get me back running as soon as possible. He was a pleasure to be with during sessions and would highly recommend him to anyone

Mr Ravi Ray

Orthopaedic Surgeon

Had frozen shoulder surgery with Ravi and happy to say im so glad I did it. Going in I was apprehensive but Ravi put my mind to rest and walked me through it step by step and when it come to surgery day again came to see me to run through everything and with the biggest smile. Once back in my room he came up and moved my arm to show me that it was a success. Now 4 weeks on I have 90% movement back im so happy!

Mr Kowshik Jain

Orthopaedic Surgeon

Mr Jain has been so friendly and informative. I was originally a little anxious about my operation but he was very reassuring. The operation went really well and I can already see a massive improvement. During my consultation today he was very pleased with my recovery and again I felt reassured that everything is doing well.