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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

During my recent experience at Cleveland Clinic London, I was under the care of Professor James Teo and Dr. Dipesh Patel for my diagnosis of myelitis. I’d like to share a review of the care, diagnosis, and treatment I received during my short inpatient stay and subsequent outpatient follow-up. Diagnosis: The professionalism and expertise of both Professor Teo and Dr. Patel were evident. They took the time to thoroughly review my medical history, listen attentively to my symptoms, and conduct a series of comprehensive tests. The diagnostic process was meticulous, involving advanced imaging and laboratory analyses, all explained clearly, which left me feeling confident about my care. I was admitted as an inpatient for a couple of days, and my stay was exceptionally comfortable and reassuring. The modern hospital environment and top-notch facilities contributed to a positive experience. The nursing staff was attentive and highly trained, providing outstanding care around the clock. I appreciated their responsiveness to my needs, ensuring I felt comfortable during my brief stay. Daily visits from Professor Teo and Dr. Patel allowed me to discuss my progress and any concerns I had, reinforcing my sense of being valued and cared for. Following my inpatient stay I transitioned smoothly into outpatient care. My follow-up appointments have been invaluable, with thorough evaluations of my ongoing recovery. The clinic’s proactive communication, including test results, appointment reminders and prompt responses to my queries, has greatly supported my journey. They also provided me with educational resources to help manage my condition effectively. In conclusion, my experience at Cleveland Clinic London, particularly under the care of Professor Teo and Dr. Patel, has been exemplary. Their dedication to providing personalized and compassionate care, paired with their expertise, has made a significant difference in my ongoing recovery journey. I highly recommend this facility to anyone seeking exceptional medical care. The quality of diagnosis, treatment, and continued support truly sets Cleveland Clinic London apart.

Mr Adam Cox

Urologist

I cannot recommend Mr Adam Cox highly enough following my HoLEP (Holmium Laser Enucleation of the Prostate) procedure. From the very first consultation, he was calm, professional and reassuring, taking the time to explain the condition, the treatment options, and exactly what the surgery would involve. The operation itself has genuinely been life-changing. Symptoms that had been affecting my daily life and sleep for years were resolved almost immediately. The improvement in quality of life has been remarkable, far beyond what I had hoped for. Mr Cox’s skill, confidence and attention to detail inspired complete trust, and the care from his wider clinical team was equally first-class. I felt listened to, respected and supported at every stage of the process. For anyone considering HoLEP surgery, I would wholeheartedly recommend Mr Adam Cox. It is rare to find a consultant who combines such technical expertise with genuine compassion and humour, and I am extremely grateful for the outstanding care I received whilst staying at St Joseph’s Hospital.

Check4Cancer

Oncology, Diagnostics & Testing

This whole experience has been rubbish. One of the questions asked if I had ever had polyps, which I had but 15 years ago, and because I clicked yes, recommended me as not suitable for screening...a lot can happen in 15 years, and it didn't ask me how long ago it was. The form was clunky to use and complete. In the results letter it said if I still wanted screening despite my results, to go to my results page. However when I went to that page it gave no options to select screening. It showed a Submit button on the results page, but would not let me proceed as I had not selected a service, however there were no services to select. The results letter gave me a link asking for feedback, either a quick survey or a detailed survey. When I clicked the detailed one it came up with an Error404 message. When I clicked the quick survey, it asked me questions about recent visits, were the staff friendly, was the practice clean etc, instead of asking any questions about my experience with the recent cancer screening survey...they were completely irrelevant.

Urban TRT

Endocrinology & Diabetes

I started TRT last July at a point when I was struggling significantly with fatigue, anxiety, and poor sleep. Since beginning treatment, all of those areas have improved dramatically, and the difference in my overall wellbeing has been genuinely life changing. A large part of that is down to Chris and the environment he has created at Urban TRT. Throughout the process he has monitored my progress closely, explaining results clearly and adjusting treatment thoughtfully where needed. What really sets Urban TRT apart, however, is how personable and approachable Chris and the team are. I have always felt informed, listened to, and confident that my health was being managed properly rather than simply being treated by numbers alone. I genuinely would not hesitate to recommend Urban TRT to anyone considering TRT or looking for a clinician who takes a genuinely holistic and professional approach to patient care.

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

Hospital was dirty. Room was dirty. Was provided with a pillow that was fully stained yellow on one side with no pillow cover. One of the nurses saw it when he turned it over but I had already been lying on it for hours. Went to the surgery without any pillow only to wake up to another stained pillow without any cover. Found a toenail on the bed. Very unhygienic and was not comfortable. Staff were ok. Food received was not what I ordered, so left without eating anything. Will only be coming back for my second operation because it is the surgeons only practice that is close to where I live, otherwise would not be returning. Hygiene is most important in these environments and it was not to par at all. Worse than NHS.

Mr Hywel Davies

Orthopaedic Surgeon

From my first visit Mr Davies was From my initial appointment at Spire Healthcare, I found all staff to be extremely informative, professional, and helpful. Upon meeting my surgeon, Mr Davies, he provided clear and comprehensive information regarding my knee replacement surgery and took the time to answer all of my questions thoroughly. The theatre, nursing, and ward staff were excellent from the moment I arrived for surgery through to my discharge, and I felt well cared for throughout my stay. I would highly recommend Mr Davies. The high standard of care I received meant that I felt completely at ease and had no hesitation in returning three months later to undergo my second knee replacement.

North Wales Eye Specialist Centre

Ophthalmology

I had an excellent experience under the care of Consultant Divya Mathews. She performed cataract surgery on both of my eyes with outstanding skill and precision. From the first consultation through to post-operative care, she was calm, reassuring, and very clear in her explanations, which gave me complete confidence and peace of mind. The results have been excellent, and my vision has improved significantly beyond my expectations. I am truly grateful for her expertise, professionalism, and compassionate approach, and I would highly recommend her to anyone seeking exceptional eye care.

The McIndoe Centre

Plastic Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

I had a lump removed from my finger, it looked insignificant, but it was a real problem for me, making daily activities like dressing etc painful and difficult. I am still exercising to regain fell movement. The Consultant, nurses and staff were great, understanding, friendly and professional. At each step everything was explained clearly so I completely understood what was happening and when. If I needed anything my request was dealt with promptly. The hospital was clean and fresh and the staff welcoming. Overall an excellent experience.

Skylight Psychiatry

Psychiatry

the appointment for my adhd assessment was online so I can’t comment on the cleaness of the office. The difficult part of this process was trying to keep track of the forms and how many questions you had to answer on a form without being able to save as you go along or being able to print them off and take your time to remember the examples. It would be great to have a checklist on screen that showed which forms you had completed and which ones were still left to do. The assessor put me at ease, she explained everything clearly.

Miss Jess McMicking

Obstetrician & Gynaecologist

I cannot recommend Jess highly enough. She was incredibly thorough and took the time to explain everything clearly, which gave me so much confidence and trust throughout my pregnancy journey. She made the whole process feel straightforward and manageable, never overwhelming. We carefully went through all the different options and possibilities for my birth, and I always felt informed, supported, and listened to. Jess’s calm and reassuring approach made such a difference, and I’m so grateful to have had her by my side.

Dr Benjamin Shaw

Audiovestibular Medicine Practitioner

Referred by Dr Salma from CMC who suggested I saw Ben Shaw as she was very confident he was the right person to see at CMC too. I spoke to Emma his PA, very efficient when booking the appointment, kind & caring, a good start to the process made me feel reassured I was in the right place. Saw Ben Shaw and instantly I knew I was in the safest hands. Been having dizzy spells and some vertigo. He gave me a full examination, tested everything asked loads of questions then treated me on the spot. Highly recommended!

Mr Rashid Abu-Rajab

Orthopaedic Surgeon

Brilliant surgeon,l come with a lot of bad baggage when it comes to health care in general and doctors. and l have a history of mismanagement not just my health but close family .He went to a great effort to make me understand what he was doing and why.he is very caring l just wish that all my interactions with people l have met in the past had been the same, it would have made my 84years much happier, the world would be a good place with more people like him

25 Harley Street

Obstetrics & Gynaecology, Urology, + 27 more

Dr Ratnavel is exceptionally thorough and professional,, and has given me reassurance that the skin condition I have has been successfully treated. He has also guided me on ways to manage it in the future and how to stay safe in the sun whilst still enjoying being outdoors. I’m very grateful for his guidance and professionalism. I would highly recommend to family, friends and colleagues.

Mr Andrew Quaile

Orthopaedic Surgeon

I saw Mr Quaile a week ago and was advised that I should have an MRI scan. To my surprise I had a phone call yesterday to tell me I had an appointment at 2.15 today! I shall see Mr Quaile again as he can help my damaged spine by giving me an injection, which was his advice. This will help keep me young!

Mr Sam Singh

Orthopaedic Surgeon

I cannot speak highly enough about Mr Singh. I felt so confident in his professionalism as soon as I met him and he managed to combine this with warmth and a genuine interest in my personal health. I have had several visits and all have been wonderful at each stage of me treatment.

Mr Alex Hoyle

Urologist

It was a pleasure to meet mr Hoyle, he was very thorough and very down to earth, a new breed of consultant for sure… caring and determined to get to the root of the problem. One of the best consultants I’ve ever seen. Can highly recommend. Thank you sir for your care and treatment