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GenesisCare Surrey

Oncology

My experience at GenesisCare Surrey was amazing. I chose to have private MRLinac radiotherapy for my prostate cancer in order that my treatment would have the minimum impact on my life and I was not disappointed. I was given an initial appointment within a week of getting approval from my health insurance. As my partner and I were travelling from some distance and staying in Guildford during the 11 days it took for my five treatments, the radiographers were very flexible in arranging the dates to suit us. GenesisCare offered to pay taxi fares for us to travel each time, but as the distance was too far we chose to stay and were amazed when they offered to contribute to our hotel bills, The building was modern and purpose built and the reception area was pleasant, bright and the staff friendly with tea, coffee and snacks on tap. Parking was easy and right outside. The MRLinac suite was similarly well done and the radiographers were friendly, helpful and keen to make things as easy as possible. It was nice to be taken into the control room to meet the team rather than them being shut away behind the glass. All of my treatments started on time and the last two appointments were rearranged so we could leave a day early. The whole experience felt more relaxing than attending a normal medical establishment, in fact more like being at a high-tech research institute. There was a follow-up call from a radiographer after we had been at home for a week to check how I was doing. The MRLinac treatment gave me very little in terms of side effects during the treatment or afterwards and meant we able to explore Guildford and the surrounding area when I wasn't having treatment. The whole experience was much preferable to the standard radiotherapy which would have involved 20 treatments over 4 weeks with months of hormone treatment. I felt confident that the use of MRI scans during treatment ensured the radiotherapy was precisely targeted to give the best results and to limit any damage to other organs. It did require me to lie in the machine for 25-40 mins and to ensure my bowels were empty and my bladder was half full at the time which was a bit tricky. The radiographers were very patient in giving me advice and support to help me achieve this although some more advice at the beginning would have been useful. If you have the option to have treatment at GenesisCare then I can thoroughly recommend it.

St Giles Physiotherapy

Physiotherapy, Sports Rehabilitation, + 1 more

Back in March I landed heavily on an astroturf pitch whilst trying to make a comeback as a hockey player at the age of 69, not so clever! This resulted in sciatica type pain in both legs, lower back pain, and car journeys of more than twenty minutes being extremely painful. I attended a well known local sports physio clinic who had sorted numerous other instances of “sporting excess” over years. Unfortunately this time there was no significant improvement after three months. Looking for an alternative approach I found Claudiu’ clinic on Facebook, and thought that his more modern methods might be the way forward where traditional manipulation and exercises had failed. It took a few visits for there to be significant improvement , but gradual improvement there was. It was then a case of two steps forward, one step back, until after about three months the pain when driving had largely subsided, and life had settled at it’s “new normal”. Now with a 70 year old body , I am again in the gym three or four times a week, spinning, doing pilates and yoga, and now boxing…it’s never too late to find a new way to hurt yourself:-). Seriously Claudia has got my body working again, and I am thankful I found his clinic. I will have hesitation in using it again in the future.

Dr Kathiuska Kriedt

Fertility Medicine

We had the privilege of being under the care of Dr. Kat throughout our fertility journey, and I cannot speak highly enough of her. From the very beginning, I trusted her implicitly. She took every possible precaution to ensure the best outcome and tailored the treatment specifically to my needs, rather than using a one-size-fits-all approach. At no point did I feel like just another patient. Kat made herself available throughout the entire process – always answering questions, easing worries, and ensuring we felt informed and supported. Nothing was ever too much trouble for her, and the level of care we received was truly exceptional. Our positive result simply would not have been possible without her. While we are overjoyed to be discharged from the clinic, there is a genuine part of us that wishes she could continue alongside us for the rest of the journey. She is a remarkable doctor, and there is no one else we would place our trust in with something so important. Thank you so much!

Transform Health

Physiotherapy

I have had an excellent experience with Neil and the Transform Health team. From the first phone call the team were friendly, professional, and genuinely caring. Neil took the time to understand my specific needs and created a personalized treatment plan that has really worked. After just a few sessions, I have noticed a huge improvement in my mobility and pain levels. After previously being told I will always have pain and may need to think about changing my career, Neil has shown me how to manage and treat my pain, allowing me to continue working the job I love. I highly recommend Transform Health to anyone looking for effective, professional, and compassionate care.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

Very useful. As I was anxious ,having driven from Worthing I did forget to ask Mr Anderberg about alternative medicines to relieve pain. I am taking curcumen, CBD, and have ordered chilli pepper cream . In the hope these products will help relieve pain. Also I missed completing the registration form sent with your initial letter . I am not IT ‘savie” and struggle with my I Phone and I Pad on occasions when I do not understand instructions . I have ,however on 3rd attempt, managed to print the encrypted letter you sent me today . Thank you, E.A.

Ringway Dental

Dentistry

Today I came to the practice to visit Dr Andy Brown. I was initially quite nervous however every member of staff was so welcoming and comforting. Upon entering I was greeted by the front of house and offered a hot drink. The waiting room was soothing and I didn’t have to wait very long before the nurse called me in. I expressed my concerns and worries and Dr Andy talked me through all off them and really reassured me. He gave me options and explained them all thoroughly as well as giving me advice on what I need. I highly recommend going to him.

Miss Kate Panter

Obstetrician & Gynaecologist

Dear Miss Panter, you are obviously extremely accomplished in your field with a wealth of experience. However, with all due respect, on 6 Nov, my appointment felt extremely rushed. I felt like I left with more questions than when I arrived, but didn’t have the courage to ask as our time was up. I appreciate your time is precious and you have lots of patients to see, but unfortunately my expectations were not met and I left feeling upset and confused.

Mr Syed Ali Shahzad

Urologist

We are so impressed with the service of Mr Shahzad and his team. Everything is fully explained and we are very well communicated with. We can’t rate the experience highly enough. Previously, we have been passed from pillar to post with regard to my daughter’s reoccurent and very painful water infections. Finally, we have found someone whom understands the problem and has provided a solution with the bladder installation procedure.

Mr Arshad Bhat

Urologist

The Cystoscopy department was the height of professionalism from the receptionist right down the line too Mr Bhat and his team. I was kept in the loop on my procedure by Mr Bhat at all times and felt like my opinion counted. This is one if not the best team it has been my pleasure to have been under in the NHS. And would like to thank them all once again for putting me at ease Through the whole procedure.

Dr Steven Miller

General Practitioner

Dr. Miller was exceptional across several appointments. He was very well informed, clearly talked me through the various clinical outcomes in a way that was very reassuring. I cannot thank him enough for the support and understanding. It made a very tough period a lot easier thanks to his expertise and approach. Would definitely come back to Dr. Miller again and recommend him to others.

Mr Vui Vun Wong

Obstetrician & Gynaecologist

Mr Wong was brilliant. On my initial consultation he reviewed my scan reports and provided me with a number of possible options to move forward. I eventually opted for surgery and Mr Wong operated on me. I am 4 weeks post surgery and feel like a new person. I know that surgery is always a big and sometimes not particularly easy decision but I couldn’t recommend Mr Wong highly enough.

Dr. Guray Eroglu

Cosmetic Doctor

I had a great experience at the clinic. The staff were kind, professional, and very helpful throughout my visit. Dr. Eroglu was especially attentive and caring, taking the time to explain everything clearly and make me feel comfortable. I really appreciate the excellent service and highly recommend this clinic to anyone looking for quality care.

The Lindo Wing at St Mary’s Hospital

Respiratory Medicine, Dermatology, + 21 more

The Ali do Wing reception staff were friendly enough, but I had the impression that they were all rather “busy”. However, Dr Ganan was super, and made me feel that he had all the time in the world for me. He explained exactly what course of action he wanted to follow, in conjunction with the surgical team, and I look forward to a full recovery.

Dr Catherine Spencer-Smith

Sport & Exercise Medicine Doctor

Dr Cath is an exceptional specialist and a true professional. She combines outstanding medical expertise with a personable, compassionate manner that immediately inspires confidence. Her attention to detail, clear communication, and genuine care set her apart. Quite simply, she is the finest medical practitioner I have ever encountered.

O'Brien's Opticians

Optometry

An excellent experience from the warm welcome to the empathetic examination and the helpful assistance with the selection of my new specs. A very friendly, professional team headed by a very kind & caring Dr Janju, who, due to his expertise, diagnosed a problem in my eye and got me referred urgently for treatment.

Spire Claremont Hospital

Cosmetic (Aesthetic) Medicine, Dermatology, + 13 more

The care I received from initial consultation through to pre op, to advice verbal and written, speaking to Professor Brown’s secretary with a question, the care on the day of the operation and hospital care was exemplary. Most of all is the trust and skill of Professor Brown who I would like to thank.