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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Skylight Psychiatry

Psychiatry

I would highly recommend Skylight for anyone seeking an ND assessment. From the initial inquiry to the final report, the communication was exceptional—they explained every step of the process so I knew exactly what to expect. Key Highlights: Wait Times: The appointments ran perfectly on time, which I truly appreciated. Supportive Staff: They were patient with my questions and created a non-judgmental environment. Helpfulness: They provided clear next steps and resources that felt genuinely useful rather than generic. It’s clear they actually 'get' neurodivergence rather than just checking boxes

Skin55

Dermatology

Skin55 at 55 Harley Street delivers an exceptional patient experience from the moment you arrive. The process is smooth, organised and thoughtfully managed, with clear communication at every stage. The environment is modern and beautifully designed, yet warm and welcoming, which immediately creates a sense of comfort. Appointments run efficiently without feeling rushed, and the team are attentive and considerate throughout. The overall journey feels structured, supportive and genuinely patient-centred — a standard of care that reflects the very best of Harley Street practice.

Dr Dexter Wiseman

Respiratory Doctor

Extremely punctual- no wait at all. Welcoming, personable, thorough in line of enquiry and clear in providing explanation and plotting the way forward and clarifying expectations for me, the patient. In short, a faultless professional. As someone who has consistently enjoyed high quality service from NHS professionals in a wide variety of medical premises over many years, this experience still stood out as exceptional. (Also, excellent coffee and ham and cheese toasty in hospital canteen served by cheerful and welcoming catering staff.)

Dr. Iulia Danciut

Neurologist

Iulia was very thorough during the consultation. She took time to ask detailed questions to fully understand my situation and explained everything clearly and in a way that was easy to understand. I never felt rushed, and she made sure I was comfortable discussing my concerns. What I appreciated the most was her practical approach — she didn’t just listen, but actively suggested solutions and next steps that felt realistic and tailored to me. She is professional, patient, and genuinely cares about her patients.

Miss Dana Touqmatchi

Obstetrician & Gynaecologist

I am incredibly grateful for the care I received from doctor Touqmatchi. She was knowledgeable, attentive, and consistently made me feel comfortable and supported throughout my care. Every question I had was answered with patience and clarity, and her reassuring approach made a huge difference during what can be an anxious time. I truly felt listened to and supported, and I’m thankful for her dedication, expertise, and genuine compassion. I would highly recommend her to anyone seeking exceptional obstetric care.

Spire London East Hospital

Gastroenterology, Obstetrics & Gynaecology, + 21 more

hi, i will comment on recent visit/s and also phone calls. Dr Jagwant Singh will forever be remembered as long as i live for he has brought back dignity in my life by removing the ailments i have been struggling with for 5+ years. i am confident that this man is seen as a hero to everyone he has helped. i cannot thank him enough. his work, his attitude, his mannerisms inspire me to be a better person. he inspires me to encourage my future children to become like him, an orthopaedic surgeon.

Mr Georgios Exarchos

General Surgeon

I had a very good experience during my visit to the hospital. From the moment I arrived, the staff was professional, kind and attentive. Dr Georgios Exarchos is very professional, knowledgeable, and genuinely caring. He took the time to listen, explained everything clearly, and made me feel comfortable throughout the visit. The hospital was clean, well-organised. Overall, I’m very grateful for the excellent care I received. Thank you for looking after me.

Quality Dental : Fulham

Dentistry

I had a great experience with Dr. Aradhna Gupta and her team. I was seen right on time, and the receptionist was very accommodating when I needed to adjust my appointment time. Dr. Gupta was friendly and welcoming, as was her assistant, which made the visit very comfortable. She gave me a thorough check-up and took X-rays to ensure everything was properly assessed. I’m very satisfied with both the examination and the overall service.

MansMatters

Urology

Very happy with my experience at the clinic and the staff. The clinic itself is very well kept and clean and the doctors/staff are very friendly and knowledgeable providing me with all the information, and more, that I could possibly need with regards to my specific case. Overall very satisfied with my experience and would recommend to anyone with similar struggles/conditions.

Nuffield Health Woking Hospital

Had surgery on my knee on 28/1/26 under the care of the brilliant Mr Singleton. The whole experience was positive, everything was well explained and I was never rushed. All staff from Debra, Neil and Lavinia on the ward, Dr Slade, Kelly, Janine, and Tony in theatre, Sue in recovery, Gemma from Pharmacy and Ben from Physio were outstanding. I have been so well looked after.

Dr Alexander Hobson

Cardiologist

I had to visit QA because of an abnormal ecg taken at my local surgery. Dr Hobson explained the reasons (first time i actually understood) for me attending. Dr Hobson explained everything to me in a professional manner, and at no time made me feel my questions were stupid. I didn’t feel like the appointment had to be rushed or that I was just a number.

Dr Donald Hodge

Paediatrician

I took my daughter to see Dr Hodge at his clinic in Edinburgh, he was thorough and explained everything in great detail. I left feeling satisfied with his explanation and reassured my daughter’s condition will be cured with treatment and time. I was given great information to help deal with her issue at home. I can’t reccommend Dr Hodge enough!

Professor Jarrod Homer

ENT Surgeon

I had a very good experience at this appointment. The professor explained everything clearly and calmly, and the visit was very efficient. I was pleasantly surprised to receive my ultrasound during the same appointment, as I expected it to be scheduled for another visit. The professor was pleasant and professional, and I felt well cared for.

Mr Kevin O'Neill

Neurosurgeon

We had an appointment with Mr Kevin O’Neill. He was so kind, compassionate and understanding. He took the time to explain things really well including showing scans etc. I felt reassured by what he said, also highlighting that my situation could have been handled better and he left an open door.

Harley Street Hearing

Audiology, Ear Care

I had a fantastic experience at Harley Street Hearing. The team were extremely friendly, and made a great impression by knowing my name from the moment I arrived. The whole visit felt professional, welcoming, and well organised. I would highly recommend them.