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Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Appalling aftercare!! In as an overflow NHS patient. Had major surgery. Nurse refused the doctors requests in the morning. When discharged later that day the nurse still refused what the doctor asked for. The doctor had to be firm in saying what the nurse had to do as it was on the surgeons notes! The nurse reluctantly did it in the end but only half a job. The nurse left ouzing burn scars after removing dressing and didn't tell me until i put my clothes on and the material was catching on them. My husband got him back and he said "Yes i saw that!". Did nothing or aplogise. No empathy at all. I had 2 nurses come to my home that evening to sort out the burns and dressing on my surgical areas . Nightime was very little aftercare. Catheter was overflowing in the night. No one seemed to know what was going on in regards to your medical notes. Food was appalling dried up and burnt. No snack trolley inbetween meals. Awful experience. Couldn't wait to get out of there. Was I treated differently because I was in there last request as an overflow NHS patient. I was meant to be going to Birchington ward for my recovery. A complaint will be going in! The doctor said twice to have medication prescribed to the nurse and he would not do it so I came home with no painkillers and was told to go to a chemist after major surgery. Lack of care. No bedside manners.

RTN Mental Health - Right To Choose

Psychiatry, Psychology

Everyone I dealt with was great overall. The experience was good aside from a couple of mistakes which then lead to long delays. One of the assessment calls didn't work and I had made time to sit through it. They did try to rectify this quickly but it still took another few weeks which after such a long time was frustrating. Sometimes when I would ring up the person who would answer would be short and I didn't feel so comfortable speaking to them. Otherwise, I would recommend this service up to diagnosis - I am yet to try the medication and services beyond here. I wish there was more the NHS or RTN could provide to offer support post diagnosis. The recommendations are useful but I would like a little more.

Omnia Therapy - Online

Psychotherapy

The support at the very beginning when I was accessing the service was excellent - the person I first communicated with was helpful, gentle and kind. I felt able to ask questions and to access the support on my own terms. Getting a regular appointment that suited my needs and schedule was also easy - as a single parent, I really appreciate the flexibility. The portal took a little bit of getting used to but here too, lots of friendly support was available. The counsellor I speak to weekly is just brilliant. They are flexible and kind, and our relationship has evolved according to my needs. It's genuinely changed my life, and I couldn't be more grateful.

Fitzrovia Suite

Obstetrics & Gynaecology

Overall, I had a good experience at the Fitzrovia Suite. The midwives were supportive, kind, and readily available, providing good care following my c section. I was particularly grateful for the overnight support. The team helped look after my baby, ensuring I was able to get much-needed sleep and rest, which was invaluable for my recovery. However, The handover process between midwives during shift changes could be better managed, as there were some gaps in communication between team members. Additionally, the catering was fairly average and quite rigid in terms of meal timings and available options, which could be more flexible.

Mr Iain Macleod

Orthopaedic Surgeon

I attended my first appointment in a high level of pain, and Ian was very thorough in his approach. After a comprehensive investigation, we were unable to determine the root cause, so Ian referred me to other specialists; however, these consultations were also inconclusive. Following further discussion, we decided to proceed with exploratory surgery. This proved to be the best option, as Ian was able to identify the issue and release the affected nerve, fully resolving my problem. I am very pleased with the results and grateful for his proactive approach.

Quality Dental : Worthing

Dentistry

I came to see Antonia for a makeover smile everything was explained in my last appointment and a price plan that we went through together. My appointment lasted 2 hours was seen straight away with a lovely welcome as always, also her male nurse was very nice and understood everything that she needed to hand. she talked me through each procedure. Very professional I now have a natural looking makeover smile my front teeth weren’t that bad but needed cosmetic correcting and that’s what I have now.

Mr Franscois Runau

General Surgeon

I am so glad that I had Mr Runau as my surgeon. He has excellent knowledge, is kind, listens and follows through with what he says. I was previously given limited surgical options through the NHS, and when I shared my concerns and my expectations with Mr Runau he tailored a management plan to give me the highest change of post operative success. He dealt with all of my concerns, made me feel comfortable and I would highly recommend him to anyone requiring a colorectal surgeon.

Dr Edmond Edi-Osagie

Obstetrician & Gynaecologist

I couldn’t fault Dr Edi-Osagie’s care. After being told I had no fertility issues I was still unable to get pregnant until I went to have a consultation with Dr Edi-Osagie. I felt really listened to, Dr Edi-Osagie made a plan to optimise my fertility including a hysteroscopy and medication to treat the PCOS he had identified. In the month after treatment I got pregnant and recently welcomed my lovely daughter. Thank you so much Dr Edi-Osagie and Aurora health!

Mr Peter Dacombe

Orthopaedic Surgeon

Totally understood my injury and gave me a step be step guide of the procedure and the recovery time. Gave me pain relief to carry me through until my operation date was confirmed. I left feeling comfortable and had a total understanding of what was to come. Thought my recovery, I have been seen by Mr Dacombe a couple of times to check progress and on my last consult I felt confident that the recovery would go well.

Mr Najib Daulatzai

General Surgeon

Me Daylatzai was professional and very honest and clear when sharing information with me. He also listens to my feedback and concerns and addresses them promptly and kindly I have always felt he and his team have always cared well for my well being and recovery pre and post surgery. Even when I left the surgery there was always someone available to discuss the concerns I had and I was treated really well.

Southside Medical Private Clinic

Child & Adolescent Psychiatry, Audiovestibular Medicine, + 7 more

From the minute I entered the practice Dr Oates was very welcoming and made me feel at ease. Having had a bad experience with my current NHS GP, Dr Oates couldn't be further from that! He genuinely took an interest in why I was there to see him and ran through all my options with me. I couldn't be happier with the service provided and will recommend him to friends and family.

Dr. Dev Srinivasan

Oncologist

I have found Dr. Srinivasan from our first meeting to be kind, caring and explaining thoroughly my condition. The hoped for outcomes and how he hoped to achieve these. He has always time to answer my many questions. I think what impressed me most, was how quickly I was slotted in to see him on two occasions post treatment when I was having problems to discuss and advise.

Mr George Araklitis

Obstetrician & Gynaecologist

Mr Araklitis listens well and is very kind and understanding of my situation. He made me feel at ease and explained everything very simply so I left feeling confident in being able to make a decision about which surgery to have. He spent as much time as needed explaining the procedure, recovery process and possible outcomes until I had no more questions.

Cromwell Hospital

Paediatrics, Cardiology, + 17 more

The atmosphere at Cromwell hospital is always genuinely warm and welcoming. What really stands out is the sheer number of staff members present and how consistently kind, attentive, and cheerful every single one of them is. Seriously — I’ve never been in a hospital where so many people seemed sincerely happy to be there and eager to help. Thank you!

Cambridge Heart Clinic

Cardiology

My appointment was very straightforward, useful and efficient, the only negative issue was finding my way to the clinic! I tried the suggested approach on your website from Robinson Way up a narrow, dead-end road beside the Rosie, but eventually found the route was inside the Rosie itself, which I determined by asking staff in various locations.

Mr Mahantesh Karoshi

Obstetrician & Gynaecologist

Mr Karoshi is great. He was approachable and thorough through my investigation, diagnosis and treatment for fibroids. He really stands out as a doctor in the UK, being not only knowledgeble and giving confidenct to partients but being warm, kind and respectful. Highly recommended! In fact, I already referred him to friends.