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Cleveland Clinic London

Vascular Surgery, Anaesthetics, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Harley Street Specialist Hospital

Cosmetic (Aesthetic) Medicine, Dietitian, + 8 more

Dear Team, I would like to provide feedback, as my experience at Harley Street Specialist Hospital has genuinely changed my life. I want to say how incredibly grateful and eternally indebted I am to my surgeon, Mr Luke Cascarini. He has given me a completely new lease of life. He is not only an outstanding surgeon but an exceptional human being, and I cannot thank him enough for the care, precision, and compassion he showed throughout my entire journey. I would also like to express my heartfelt thanks to Janet, Dr Bosh, and all the nursing staff, as well as every member of the team right down to the wonderful ladies on reception, including Marianne. There are too many to name individually, but every single person played a role in making this experience extraordinary. The hospital itself does not feel like a hospital at all — it feels more like a health retreat where you leave as a better version of yourself. The environment, the warmth, and the standard of care are truly exceptional. For anyone suffering from sleep apnea, as I was, or dealing with any of the conditions treated by your specialists, I could not recommend HSSH and Mr Luke Cascarini more highly. You have all transformed my life in ways I cannot properly put into words. Thank you, sincerely, for everything. Warm regards, Mr Shefik

Mr Ahmed Hamouda

General Surgeon

I recently had an operation carried out by my consultant Mr Ahmed Hamouda, and I couldn’t be more grateful for the outstanding care I received from start to finish. From the very first appointment, he was incredibly professional, knowledgeable, and reassuring. He took the time to explain everything clearly, answered all of my questions with patience, and made me feel completely at ease. On the day of the procedure, his friendly and confident manner helped calm any nerves I had, and the operation itself was a complete success. My recovery was surprisingly quick and virtually painless, which I credit to his skill and expertise. I also want to highlight how wonderful his secretary and the entire team were throughout the whole process. Every member of staff was welcoming, organised, and genuinely caring. Communication was always smooth, and I felt supported at every stage. Overall, I couldn’t have asked for a better experience. I would highly recommend this consultant and his team to anyone in need of exceptional care.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

The appointment and staff were great but please please please sort out the signage to your section of the hospital. I arrived at the QEQM an hour before my appointment as I knew parking at that time would be a nightmare. I was still trying to park 15 minutes before my appointment. I had to leave my car in a side road and hope it was a restricted area. I had to run from me side of the hospital to the other and no where on any map or sign was there anything saying where the Spencer hospital was. I eventually found the main reception who had to give me directions. I found the part I needed by pure chance. I arrived 4 minutes after my appointment time. This is the 3rd Spencer hospital I have visited within 5 weeks. It was the same story at K and C with no signs. WHH was the only one that had signage where I could find where I needed to go easily but again not listed on the main hospital maps.

Mr Martin Kostolny

Cardiothoracic Surgeon

We chose Dr. Kostolny after reading about his expertise, and we specifically wanted someone who would be willing to adjust to our timelines. From the very beginning, he proved to be approachable and compassionate, taking the time to explain every detail clearly and patiently. He made sure we understood the process and was always open to further questions, never rushing us. After the surgery, Dr.personally came to explain the results and continued to visit our son multiple times to check on his recovery. His dedication, human nature, and genuine care gave us great confidence and trust throughout this journey. I would highly recommend Dr. Kostolny for his outstanding expertise, approachable manner, and the trust he builds through thoughtful conversation and care.

Nuffield Heath Cardiff Vale

Breast Surgery, Cardiology, + 20 more

We recently visited Nuffield Vale of Glamorgan for my son’s squint surgery under the care of Dr Jewsbury. The whole experience was excellent from start to finish. Communication was clear, reassuring, and consistent, and every member of the team went out of their way to make sure my son felt safe and supported. Dr Jewsbury’s care, both on the day and in the weeks that followed, was exceptional. The results have surpassed our expectations and have been genuinely life-changing for my son. We are so grateful for the professionalism, kindness, and attention we received throughout. Highly recommended.

Miss Shan Shan Jing

Plastic Surgeon

I was very apprehensive about my carpal tunnel surgery after many people advised against it having had same surgery beforehand. Dr Shan reassure me each person is different and if you do not do exercises then results can be poor.. I'm so happy I did have it done despite initial pain. My results are amazing and has changed my perspective about surgery, I'm still aware that exercises needs to be maintained. Thank you Dr Shan.

Mr Joseph Manjaly

ENT Surgeon

My experience was excellent throughout. The condition was diagnosed swiftly and explained clearly, I was able to quickly get an appointment for surgery (which was successful), and the post-op check-ups were similarly informative and pleasant. In general, I found Mr Manjaly to be very friendly, professional, and knowlegeable. So, I am grateful to have been referred to him and would highly recommend him to others.

VB Aesthetics

Cosmetic (Aesthetic) Medicine, Dermatology, + 1 more

As always I had an excellent experience today at VB Aesthetics from start to finish. The clinic is beautiful,, welcoming, and the team are professional, warm and friendly. Having had a bad experience elsewhere, I wouldn’t go anywhere else and have been going to VB Aesthetic for many years now. . Nurse Vicky always takes her time to listen to me and the results are natural and subtle.. I highly recommended!

Dr Foteini Kavvoura

Diabetes & Endocrinology Specialist

Dr Kavvoura said as extremely professional but also vey warm. I felt she listened to me and explained what she thought the issue was. She asked me several times if I had questions and it seemed important to her that fully understood and was happy with the consultation. Dr Kavvoura is clearly extremely knowledgeable but does not bamboozle with jargon, she is very clear and concise.

The London Independent Hospital (part of Circle Health Group)

Gastroenterology, Dermatology, + 8 more

I had a wonderful experience at the hospital during my recent hernia surgery. The staff were incredibly friendly and made me feel comfortable from the moment I arrived. The environment was spotless and well-organised, which gave me real peace of mind. Everyone I interacted with was professional, caring, and genuinely fantastic. I’m very grateful for the excellent care I received.

Dr Nigel G Stephens

Cardiologist

The echocardiogram, Holter appliance , consultation and results were all done very professionally, seamlessly and efficiently. The consultation dealt with all my concerns in a positive and reassuring way and I feel that Dr. Stephens really understands sports people and their active lifestyles and does his utmost to find a way to allow those pursuits to continue.

Mr James Gill

Orthopaedic Surgeon

I have nothing but the highest praise for Mr.Gill - he did both my knees (March and October 2025) both surgeries were completely successful and I have had very little pain - I am walking normally, able to shop, walk my dog and have a normal life again. My wounds healed quickly with no sign of infection and are just thin lines (still a bit pink but early days)

Mr Samuel Rajaratnam

Orthopaedic Surgeon

Sam is an exceptional surgeon and person. You are always kept fully informed and communication is excellent. His manner and approach give you confidence that you are in the right hands and that he does care about you and your outcome no matter what. His management of us as patients and his whole team is professional and efficient while remaining empathetic.

Nuffield Health The Manor Hospital Oxford

It has been an absolute pleasure working with Professor James East. He is extremely knowledgeable, listens and takes note of everything I have said to him. I have seen several doctors before but have never had an experience like this. After a few tests he found out what my problem was and I am now on treatment. Highly recommend.

The iGP - Private Doctors - Newport

Diagnostics & Testing, General Practice (GP), + 10 more

I saw a GP who went through all my symptoms which is very difficult with an NHS doctor as they treat only one thing per appointment. The doctor I saw was sympathetic listened to my concerns carried out an examination and decided to refer me to a consultant cardiologist for which I was grateful.