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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Dr. Dayna Edwin

Audiologist

Never had an ear wax removal before. Funny enough the way I come across this business was through a very persuasive Reddit comment. The comment persuaded me to book myself at this company to try out as apparently it’s god sent. I had absolutely no idea what to expect or what was gonna happen. I arrived and met Dr. Dayna and she was nothing but respectful, polite also informative. She first asks about background questions regarding any symptoms and clearly tells you what’s going to happen. She was amazing.. was telling me what she was doing, asking if I’m okay when starting the removal or stopping. She gave me advice on what to buy for treating ear wax also. This is a proper definition of a hard working, professional Dr. Thank you for treating me Dr Dayna, I shall be back in six months for an update.

Mr Michael James Grant

Orthopaedic Surgeon

I arrived for my appointment with Mr Grant for my update on my operation for my FULL Knee Replacement. Mr Grant was very pleased with the progress i have made, and commented that I had surpassed some of his patients who had only had a Partial Knee Replacement. I am very pleased with the result of my operation and must say I have worked hard with the Physiotherapy to get the movement in my knee to the condition it is now. I'd just like to say anybody who undergoes this operation, keep up with your exercises and you'll be happy with the result. Still have about 5 weeks to go and hopefully I'll be back to playing Golf, Fishing and Walking at the weekends again.

Mr Jason Ho

Ophthalmologist

I saw Mr Ho following some concerns I had with one of my eyes after cataract surgery carried out by a different surgeon. Mr Ho was very thorough in his approach and identified that I had some tears in my retina which needed repairing fairly urgently. He performed a vitrectomy (retina repair) the same day and following a few weeks recovery my eye is now fully healed. I can't recommend Mr Ho enough, his manner with patients is excellent, he fully informs you as to what he plans to do and why and his aftercare is excellent. I'm very glad I engaged him when I had a problem with my eye and wish I'd had him do the cataract surgery in the first place.

Dr Marie Le Page

Paediatrician

The most caring, kind-hearted, and warm doctor I have ever met. Having worked in a hospital, I have encountered many consultants, and she truly stands out. She genuinely cares about her patients’ wellbeing, carries out very thorough and in-depth assessments, and never rushes consultations. Her knowledge is exceptional, and she builds an excellent rapport with both patients and their families. Since meeting her, I only take my children to her and would highly recommend her to any parent seeking outstanding care for their child. You are truly a gem — thank you for all that you do.

Montrose Health Group

Psychiatry, Psychology, + 1 more

Excellent service from Montrose. Everyone has been really friendly and the organisation has been 10/10, especially as the assessments fell over the Christmas period. Dr Roberta Radcliffe-Birds was also brilliant. We felt listened too and my daughter was made to feel extremely comfortable during her assessment. The report and follow up appointment was very thorough and will help us make positive changes for our daughter. From referral to assessment and follow up, the whole process has been easy, timely and professional. I would highly recommend.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

I had my surgery at The Park Hospital and my experience was excellent. The hospital was very clean and well maintained, and all of the staff were extremely helpful, caring, and professional throughout my visit. I felt very well looked after from start to finish. The food was good, there were free hot drinks available, and the physiotherapy support was excellent. Overall, it was a really positive experience and I wouldn’t hesitate to recommend The Park Hospital.

Mr Mark John Price

Podiatrist

Mr Price is an extremely knowledgeable, friendly individual who immediately puts you at ease. He explained the issues with my foot clearly using videos, models and drawings and came up with a plan moving forward which was realistic but will hopefully leave me pain free in the future. I am so relieved to have found him after a run of visiting other professionals that in my opinion have been sadly lacking in their abilities.

Loughview Health

General Practice (GP)

I would recommend Loughview Health to everybody. I had such a good experience as soon as I walked in. From the receptionist asking if I would like water/tea or coffee, to the amazing doctor who actually took the time to listen to what I was saying. She actually cared and I am very thankful as I was so ill. Loughview Health is worth every penny and more! Myself and family members would highly recommend.

Mr John (Ian) Jenkins

General Surgeon

You were the first person I saw , and if it wasn't for your first rate care and attention who knows what the outcome would have been. It is a time of reflection for me as I really didn't expect to see my 50th birthday and just wanted to let you know that we, the patients, never forget a good consultant/surgeon and are forever grateful for the care and attention that you provide. I am indebted to you

Dr. Cheka Spencer

ENT Surgeon

Dr. Spenser was exceptional. We were initially nervous about our 3-year-old daughter’s adenoid and tonsil surgery, but he took the time to reassure us and explain everything clearly at every stage. He was extremely professional, kind, and reassuring throughout the entire process. I would recommend him 100%. Thanks Dr!

Edinburgh GP

Dermatology, General Practice (GP), + 1 more

I called to ask a bit more about the practice and whether an appt would be appropriate for my needs. The staff on the phone was friendly and helpful. I was able to easily book an appointment for the following day. The consultation was informative, transparent and worthwhile. Would highly recommend Dr. Richardson.

MansMatters

Urology

I didn’t want surgery, a knife any where near my penis. So I tried Mansmatters new protocol with injections and shockwave. The results speak for themselves, my Peyronie’s curvature got better to almost normal shape. I’m so glad I made the right decision. My life is back and now I’m back in the dating scenes.

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

Super efficient and super helpful staff. Perhaps the only thing I could say is that there may be too many check-in receptions and at busy times slightly understaffed on certain desks. But overall, the team were super friendly and helpful and I never felt I had to wait too long.

The Doctors Lounge Northwood

General Practice (GP)

Dr. Neha Tenna is superb, she has excellent listening skills and it very approachable in her manner. Easy to talk to and with a no nonsense response. I found her to be one of the best practitioners I’ve dealt with in many years. Highly recommend her.

Mr Vamsi Velchuru

General Surgeon

He has always been extremely professional while also personable and kind. Explains any questions I may have and goes further to give helpful suggestions. A truly nice experience and person to have helping with my health.