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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Dr Alek Nikolic

Cosmetic Doctor, Dermatologist

20/10 I was recommended to Dr Alek by multiple friends, including one who is a doctor herself and trained under him. He came highly, highly recommended and is known as the best in the business — and I can completely understand why. From the moment I walked into the practice, I was warmly greeted by Sam, the practice administrator. She was friendly, welcoming, and made me feel right at home. Thank you, Sam! I’ve seen many aesthetic doctors and practitioners before, and Dr Alek is by far the best I’ve ever experienced. Previously, consultations felt rushed — numbing cream applied, a quick question about what I wanted, and straight into the procedure. With Dr Alek, it was completely different. We began with a thorough consultation where we discussed my concerns, the procedures I was interested in, and everything I’ve previously had done — including where, when, and any medications I’m on. He then did a full facial assessment, looking at proportions, symmetry, and structure. He carefully felt for any existing filler or lumps, explained what they were, and clearly walked me through what we can and can’t do moving forward. Everything was explained in a way that was detailed yet easy to understand. We created a thoughtful plan of action together, and what stood out most was that he never once tried to “sell” me on anything — something I’ve experienced with every other practitioner before. It’s immediately clear that he truly cares about his patients, has an incredible passion for what he does, and an exceptional eye for detail. He really knows his craft. Today we did Botox, and it was genuinely pain-free. He is precise, intentional, and incredibly gentle. As soon as I left, I couldn’t wait to call my husband and tell him how amazing the experience was. I’ve now officially joined my group of friends who cannot recommend Dr Alek highly enough. Thank you, Dr Alek and team!

Mr Andrew Pieri

Breast Surgeon

Mr Pieri's website states 'loving how you look can transform your whole self'....and boy, is this not an understatement. This surgery has changed my life...as cliche or cringe this may sound, but very true. I had an uplift and enhancement and am overwhelming happy with the results. I spent a LOT of time researching surgeons before finally booking a consultation with Mr Pieri, the only surgeon I wanted to meet with - call it a gut feeling. Mr Pieri talked through everything and answered all of my questions and I knew straight away that I had made the right decision. I received incredible support from Mr Pierii and his secretary, Helen from start to finish. Nicky, my nurse at the hospital was amazing and gave me fantastic care following the surgery. What surprised me most was the healing, I went out for a meal the same evening I had my procedure! I was shocked at how little pain I was in, even though I was prescribed medication, I honestly only used it for 2 days. I am now a bit more than 6 months post surgery and one thing I would say as I googled numerous times every day for the first few weeks following surgery is..trust the process! Follow the guidance given to wear the sports bra all day etc and the boobs will just 'drop and fluff' exactly how I was told. The look is so natural, my boobs look, feel and 'move' so naturally...try as I might, I can't feel the implants. Choosing this surgery was one of the best decisions of my life. I am so much more confident in myself and happier because of that.

Mr Tarek Ghobara

Obstetrician & Gynaecologist

I am extremely grateful to Dr. Ghobara for the outstanding care I received before, during, and after my open myomectomy. From the pre-operative stage, he was thorough, patient, and reassuring. He took the time to explain the procedure in detail, answered all my questions, and made sure I was fully prepared and comfortable before the surgery. His calm and compassionate approach helped ease my anxiety and gave me complete confidence going into the operation. The surgery itself went extremely well and was performed with great skill and precision. The outcome exceeded my expectations — the wound was closed beautifully, and my recovery and healing process have been smooth. It is clear that Dr. Ghobara is highly experienced and meticulous in his work. What truly sets Dr. Ghobara apart is his exceptional care during recovery. He consistently followed up with phone calls to check on my progress and wellbeing, ensuring that I was healing properly and felt supported at all times. He didn’t just treat me as a patient — he treated me like family. I am deeply thankful for Dr. Ghobara’s dedication, compassion, and expertise, and I would highly recommend him to anyone seeking exceptional surgical care. Liza

Moorgate Andrology

Obstetrics & Gynaecology, Urology

I had penis filler and it was one of the worst decisions I’ve ever made. I had the filler on the Monday and by Wednesday I was in a&e with a very balloon swollen penis and had to have catheter inserted in my penis for 5 days. I was then rushed for emergency surgery the next morning to remove the filler and infection at the injection site. I was in hospital and 5 days and I’m now under a nhs urologist because the urologist at Moorgate cancelled the video call because he said it was unwell. Once they have your money your on your own and the chances of compilations are a lot higher than what they claim. The office I had my filler was not sterilised and moor like someone’s living room. Once if fully recovered I find out if it’s caused and permanent damage I will be looking to start a medical neglect claim against Moorgate. PLEASE if your thinking about having this done seriously I would re consider. Just use an extender/pump.

IVF Matters Fertility Clinic

Fertility Medicine

​"I highly recommend Dr. Irfana to anyone navigating the complexities of fertility treatment. After three years of trying and a failed IVF attempt elsewhere, we were unsure of our next steps or if a sibling for our child was even possible. Dr. Irfana truly felt like a godsend during a very uncertain time. ​From our very first introductory call, her expertise and confidence changed everything. She made us believe that every problem has a solution, listening patiently to every concern we had and addressing them with a clear, actionable plan. Thanks to Dr. Irfana’s dedication, we have successfully completed our family. If you are looking for a doctor who combines high-level medical skill with genuine compassion to start your journey to parenthood, she is the one to see. Also, special thanks to the staff (Sara, Alicija) for prompt responses always.

Thames View at Charing Cross Hospital

Respiratory Medicine, General Surgery, + 39 more

We met the excellent Mr Arthur Dalton who has known me since 2023 when he led the outstanding NHS team (which included the ICU nurses) that saved my life after a brain subarahcnoid haemorrhage and, again, in 2024, when my aneurysm needed recoiling and a flow diverting stent was also inserted . This time we sought his opinion to help us decide between two treatments for a brain meningioma, after two previous consultations at another private hospital had created confusion and anxiety,. As always, with impeccable professionalism and a warm approach, he explained the pros and cons of each procedure in relation to my particular case, allowing us to finally make the decision that suited us best. It is always deeply reassuring and an absolute joy to receive Mr Dalton’s opinion. We feel extremely lucky to have met him.

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

I was extremely happy with the hospital and the level of care I received. From the moment I arrived, all of the nurses and staff were kind, professional, and incredibly attentive. I felt genuinely well looked after at every stage before and after surgery. The nursing team made me feel comfortable, reassured, and supported, always checking in on me and making sure I had everything I needed. Their calm and caring approach made a big difference and helped me feel at ease throughout my stay. The hospital environment was clean, well organised, and very reassuring, and the overall standard of care was excellent. I am truly grateful to the entire team and would highly recommend this hospital to anyone undergoing treatment or surgery.

Mr Denis Tsepov

Obstetrician & Gynaecologist

Dr. Tsepov and his team have been so exceptional through my whole experience. I cannot express how grateful I am to the whole team for making me feel heard and safe. Dr. Tsepov and team also made a huge effort to make it possible for me to fly home to see and help care for my mom who is battling pancreatic cancer. I have had quite a few different surgeries and Dr. Tsepov has been one of the best at making me feel confident in the diagnosis and treatment plan. Vicky the specialty nurse is an angel and Nadia has handled all of the admin seamlessly. I couldn’t be happier to have found LEAPS and to be a patient.

Mr Davide Patrini

Cardiothoracic Surgeon

Mr Patrini is an outstanding surgeon and a genuinely caring doctor. From my first consultation through to post-operative follow-up, I felt fully supported and well informed at every stage. He explained my condition and the treatment options clearly and honestly, taking the time to answer questions and ensuring I felt confident in the decisions being made. The surgery went extremely well, and the aftercare was excellent, with ongoing availability and attention not only to me but also to my family. A highly skilled professional with a calm, reassuring manner. I would recommend Mr Patrini without hesitation.

The London Clinic

Physiotherapy, Dermatology, + 13 more

had a fantastic experience at The London Clinic. The staff were warm, professional, and incredibly attentive from start to finish. The facilities are spotless and very comfortable, which made the whole process much easier. I underwent a gastroscopy and colonoscopy here, and everything was handled smoothly and with great care. The nursing team were especially kind and reassuring throughout. The London Clinic is exceptionally well‑organised, and the level of patient care is truly outstanding. I would highly recommend it to anyone looking for high‑quality medical treatment in a supportive environment.

Freedom Vision - Doncaster

Ophthalmology

My daughter has had cataract surgery on both eyes on the 21st January 2026 everything went according to what we were told the whole surgery went well she was very pleased with the procedure. I would just like to say Marie who was her nurse was brilliant, she was very caring, put my daughter at ease all the time, she was there all the time and answered all the questions we had and was always available on the phone . During a very stressful time she is a real asset to the practice and look forward to seeing her when we go for her final checkup at the end of the month . Regards Alan W

Mr Anshul Sobti

Orthopaedic Surgeon

My son had been complaining of intermittent knee pain for several months. Following a recommendation from our physiotherapist, we arranged an appointment with Mr Sobti. He organised an MRI promptly, which allowed him to diagnose my son accurately, and crutches were arranged immediately. Mr Sobti has been outstanding throughout – professional, thorough, and entirely focused on my son’s recovery. He never recommends unnecessary appointments, unlike some consultants. His priority is clearly his patients and their wellbeing, not his bank balance!

GenesisCare Nottingham

Oncology

I was anxious and didn't know what to expect during my SABR treatment for Prostate Cancer, but during the Planning Scans, it was explained to me what would happen and how to prepare for the treatments. Every stage was well organised, professional, and caring. A dedicated team looked after me very well. The car organised by Genesis picked me up for my appointments, with the same driver each time, making me feel at ease. The treatment sessions were comfortable throughout. I am very grateful to the team who looked after me so well.

Mr Chatenya Chauhan

Orthopaedic Surgeon

Hand no 2 and well , the man is a machine. It was a lot tougher when operating but ,10 weeks on and the left is bk to round 75% . I can’t fault mr chauhan. First class. Not only this man but all of the staff encountered on both occasions. Mr chauhan and his team has given me my hands back! Forever grateful and thankful to have such an incredible team and just such lovely people at this hospital. Thankyou !

Mr Aemn Ismail

Obstetrician & Gynaecologist

I had a follow-up call with Mr. Ismail, and as always, the experience was outstanding. He demonstrated the same high level of professionalism that has helped me regain my health and confidence. He listened carefully, provided reassurance, and reinforced my trust that I am receiving the best care. I highly recommend him for his expertise, compassion, and approachability.