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London Trusted Therapy Harley Street

Clinical Psychology, Hypnotherapy, + 1 more

⭐⭐⭐⭐⭐ 5/5 — Exceptional Experience at London Trusted Therapy, Harley Street My recent visit to London Trusted Therapy on Harley Street was an experience that genuinely stood out for its professionalism, warmth, and depth of care. From the moment I stepped inside, the environment felt calm and thoughtfully designed, creating a sense of safety that made it easy to settle in. The reception area was quiet, classy and elegant, and the overall atmosphere conveyed a level of respect and attentiveness that immediately put me at ease. What truly elevated the experience was my session with Dr. Olena Edwards. Her approach combines exceptional clinical expertise with a rare ability to connect on a human level. Throughout the session, she listened with genuine presence, care and offered insights that were both clear and deeply resonant. Dr. Edwards has a remarkable talent for explaining complex emotional patterns in a way that feels accessible and empowering. Rather than offering generic guidance, she tailored the conversation to my specific concerns, helping me understand not just what I was feeling, but why — and what meaningful steps I could take moving forward. It’s evident that she brings both skill and heart to her work, and that combination makes a profound difference. The setting itself further enhanced the experience. The clinic is beautifully maintained — discreet, peaceful, and spotless. It’s the kind of space where you can slow down, breathe, and focus entirely on yourself without distraction. That sense of privacy and comfort made it easier to open up and engage fully in the session, and it reflects the high standards the practice upholds. Dr. Edwards is exceptional in her field, and I have yet to meet anyone whose expertise and compassion surpass hers. She brings a rare combination of skill, sincerity, and genuine humanity to her work. Her passion for her craft is evident in every interaction, and she approaches each session with openness and heartfelt dedication. She is deeply committed to helping you understand your challenges and supporting you through them with clarity and care. Overall, my experience at London Trusted Therapy was outstanding. The combination of a serene setting, a highly professional team, and the exceptional care provided by Dr. Edwards creates a therapeutic environment that feels both modern and deeply human. Whether you’re new to therapy or returning after some time, this clinic offers a level of support and expertise that truly stands out.

Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

GenesisCare Cambridge

Oncology

I was referred to Genesis by the NHS consultant oncologist to receive radiotherapy and hormone treatment for for my diagnosed advanced prostate cancer. I was seen very quickly at the Newmarket (Cambridge) branch of Genesis. The facilities are modern with state of the art CT and radiotherapy equipment. At all times the staff of all disciplines and specialties were extremely helpful and understanding. After 4 weeks (20 sessions) of radiotherapy my regular attendance finished. However I will continue to have regular reviews there with the oncologist and be given the specialist hormone therapy and other pills to be taken for 2 years. Another impressive feature at Genesis is the inclusion of gym sessions under personal guidance from two expert trainers. This is most helpful in countering the muscle loss resulting from hormone therapy. I am continuing with these sessions for some weeks after completing my treatment. In summary, Genesis Care has provided the highest possible standard of specialist cancer treatment and I would strongly recommend this organisation when radiotherapy treatment is needed.

Dr Zinu Philipose

Gastroenterologist

From my first appointment, Dr. Philipose demonstrated exceptional professionalism and care. He listened attentively to my concerns, asked thoughtful questions, and explained his reasoning behind each test in a way that was easy to understand. The diagnostic process felt thorough and purposeful rather than rushed. What stood out most was his focus on identifying the root cause. He connected the findings from multiple tests, walked me through the results step‑by‑step, and outlined the likely diagnosis with clarity and confidence. I appreciated how he balanced technical detail with plain language, making it easy to make informed decisions. The follow‑ups were equally impressive: clear next steps, timely check‑ins, and a structured plan that made me feel supported throughout. Communication was prompt, and any adjustments to the plan were explained transparently. Overall, Dr. Philipose combines deep clinical expertise with genuine patient care. I left each interaction feeling heard, informed, and reassured. I’m very grateful for his help and would recommend him without hesitation.

Check4Cancer

Oncology, Diagnostics & Testing

This whole experience has been rubbish. One of the questions asked if I had ever had polyps, which I had but 15 years ago, and because I clicked yes, recommended me as not suitable for screening...a lot can happen in 15 years, and it didn't ask me how long ago it was. The form was clunky to use and complete. In the results letter it said if I still wanted screening despite my results, to go to my results page. However when I went to that page it gave no options to select screening. It showed a Submit button on the results page, but would not let me proceed as I had not selected a service, however there were no services to select. The results letter gave me a link asking for feedback, either a quick survey or a detailed survey. When I clicked the detailed one it came up with an Error404 message. When I clicked the quick survey, it asked me questions about recent visits, were the staff friendly, was the practice clean etc, instead of asking any questions about my experience with the recent cancer screening survey...they were completely irrelevant.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I thought that I would drop you a note by way of some feedback. I came to your hospital yesterday for some “pre-med” bits, e.g. blood test, MRSA, ECG, BP, all in preparation for a procedure on my left thumb that is scheduled for 19th Feb with Chis James. I arrived about 15 minutes before the 12.30 appointment to be greeted by the quite delightful Margaret who promised to not to take too much blood!, so far so good, then off to see Aisha for the other bits to include the ECG. What a charming person Aisha was. I have to say that the whole process was quite remarkable, unlike many NHS environments where, its more that probable the appointment would run late, sometimes for very good reason. Certainly not so with your team at Ashford One. Super-efficient, smiley (esp. Margaret) a pleasure to visit, not often said when going to hospital. May I prevail on you to please pass on my grateful thanks to the two of them and of course all the “unseen” members of the team. All a credit to you.

Mr Manoj Sood

Orthopaedic Surgeon

Throughout my treatment, from the initial consultation to the operation and follow up appointments Mr Sood has provided a “gold star” service. At the initial consultation he explained the procedure thoroughly and I was encouraged to give thought as to whether or not I wished to proceed with a full hip replacement. Following my agreement to proceed I was swiftly kept informed, stage by stage of developments prior to the operation. On admission day Mr Sood visited me once again ensure I was happy to proceed. The day went very smoothly and I felt relaxed and in extremely capable hands. At post-op appointments he has clearly explained any questions I had and encouraged me with the progress I have been making. I would have no hesitation in recommending anyone who is considering hip replacement to seek Mr Sood advice and help.

Deben Private GP Services

General Practice (GP)

The Deben private GP service was thoughtful and reassuring throughout. Treatment was prescribed promptly in anticipation of a potentially serious issue, with careful and attentive follow-up, and an appropriate referral arranged swiftly. The doctor listened closely, showed genuine empathy, and took time to understand how the symptoms were affecting overall wellbeing. There was no sense of being rushed, and everything was explained clearly and calmly. Overall, Deben delivered a supportive, patient-centred experience - calm, kind, and reassuring from start to finish.

Dr. Haus Dermatology

Cosmetic (Aesthetic) Medicine, Dermatology

I recently had a CO₂ laser treatment at Dr. Haus, and the experience was excellent from beginning to end. At 54, I’m focused on keeping my skin healthy and firm, and this treatment was exactly what I needed. It boosted my skin’s texture, brightness, and overall vitality in a way that feels natural and refreshed—not overdone. Dr. Haus and his team were professional, caring, and incredibly reassuring throughout the process. I’m thrilled with the results and highly recommend the CO₂ treatment to anyone looking to rejuvenate their skin with real, visible improvement.

Spire Cambridge Lea Hospital

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 19 more

No problems with check in or with the meeting with Mr Krkovic. However the hospital is showing signs of neglect. The loo in the corridor outside Trinity Suite had no paper towels and and a completely overflowed waste bin. The coffee machine in Trinity was broken in October and is still broken in January. The former quite serious, the latter not serious but to be not fixed over so many months suggests neglect and that always raises the possibility that things I can't see are also neglected. SIte management needs shake-up.

Dr Duncan Birth

Obstetrics & Gynaecology

I traveled from a different country to be under the care of Dr Keith Duncan and this was the best decision my husband and I made. From the very day go, Dr Duncan’s professional skills managed my pregnancy journey so well. Having had a traumatic past experience, I must say that Dr Duncan is filled with compassion and empathy. Not only is he an excellent Dr, he is an amazing human being. I would travel from miles and miles away to seek this kind of medical treatment in the future again. Thank you Dr Duncan.

Dr Paul Kooner

Hepatologist

Dear Dr Kooner, I would like to express my sincere appreciation for the standard of care I received. Your professionalism, clear communication, and genuine concern made a significant difference to my treatment and recovery. Thank you for your dedication. From the very beginning, I felt supported and confident in your care and guidance to meet other professional consultant such as Dr Chammas. Thank you for your patience, empathy, and professionalism — it made a real difference to my wellbeing.

Dorset Heart Clinic

Cardiology

I noticed the cleanliness of the office and waiting rooms. A very polite gentleman dealt with our car parking charge and wished us well - this was noted too. We were also kept informed of why the appointment was slightly late - this too was most appreciated since others in the waiting room were going ahead of us despite having later appointments. Simple things do make all the difference. Appointment itself was efficient as was the subsequent X-ray test downstairs. All in all - very pleased.

Sussex Wellman Clinic

Diagnostics & Testing

David has genuinely changed my life for the better. I first approached him when I started experiencing clear signs of low testosterone. He carried out an in-depth health check, designed a tailored plan to optimise my health and wellbeing, and the results have been life-changing. After just one year, I’m a completely different person — stronger, sharper, and feeling better than I have in years. I can’t recommend him highly enough.

Mr Rajpal Nandra

Orthopaedic Surgeon

I had a really positive experience under the care of Mr. Nandra. Everything leading up to the surgery and post-operatively was explained in detail and I feel I was always part of my decision making. I had a very successful surgery which has given me the ability to get back into running, for which I am currently in training for London Marathon. This is down to the great job Mr. Nandra performed.

Dr Pardeep Grewal

Psychiatrist

I couldn't recommend Pardeep more highly. He really took the time to understand the dynamics of my situation and has created a game-changing outcome for me. The key words I would use to describe Pardeep are; wise, creative, calm, kind, as well as being a pleasure to talk to. Working with Pardeep feels like working with someone who is at the very top of their game.