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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Miss Yi Shan Low

Obstetrician & Gynaecologist

Doctor Shan Low was our angel doctor. Without exaggeration. Initially, we sought her as a private pregnancy care consultant to help with my wife’s early pregnancy bleeding, she not only calmed us down but explained us what to expect during pregnancy. However during the later stages we had serious complications that raised our pregnancy to very high risk - SGA, single artery umbilical cord and others. Had doctor Shan Low not correctly diagnosed our baby’s bottom 1st percentile weight(!) escalated our case and recommended the safest delivery mode, the safety and health of our baby and my wife would have been significantly compromised. While our baby was delivered in public/NHS facilities, and despite financial incentives, doctor Shan Low never once tried to convince us to switch to private care delivery, her outmost focus was on wellbeing and safety of our baby and my wife. This is a shining example of professional and ethical integrity. Our baby girl came to the world healthily and we are immensely grateful to doctor Shan Low for her support, care and advice. She is not only a great doctor but a warm and genuinely caring person. Thank you doctor Shan Low!

The Horder Centre

Orthopaedic Surgery, Physiotherapy

This was so different from when I was here 10 years ago. The nursing staff were so lovely this time, cheerful and friendly and Lou was particularly helpful. All staff everywhere were kind and pleasant. The physiotherapists led by Carmen were astonishing. Their whole approach was helpful and kindly, the exercises were achievable, the support was just excellent including the post op phone call to me at home. I feel really positive about it all. I also commend the food, it was fantastically good especially the lamb stew, very Elizabeth David . And I really liked the inflating things on my feet the first night, very soothing. The one thing I didn't like was the tsunami of emails with essential information, each with a link to a cloud, needing a password . This took ages to navigate, and I gave up. When I mentioned this in person I got a really good booklet which I'm still using. It takes seconds to flip from section to section, it works and is useful. Perhaps if each email made it clear what section it's about, then that might help. But it's quicker to use the paper version.

Meadows & Wood Hearing Care - Worle

Audiology, Diagnostics & Testing

My hearing care assistant Claire was brilliant. I only made the appointment because I was spending New Year in the area from London and still had muffled hearing despite being under treatment for wax removal in both ears. I had already gone down the local NHS route, which uses only irrigation, to no effect and the private (Specsavers) route, which uses only micro-suction, with limited success after several visits. So I was delighted that with just one treatment of about twenty minutes at Meadows and Wood my ears were completely clear. Claire used both methods in appropriate combination to get the result I wanted. She was very pleasant, friendly and extremely professional and fully answered any questions I had. She was also careful to keep me informed of what she was doing at every point of the treatment whilst ensuring that there was no pain or discomfort. I would unhesitatingly recommend Meadows and Wood to anybody. The standard of treatment I received was so high that it might well be worth making the trip from London the next time I need their services!

Dulwich Podiatry

Podiatry

Zack treated my son for deep verrucas caused by swimming, and I honestly couldn’t be happier with the care we received. The diagnosis and treatment were done in the same appointment, and everything was handled with so much care and professionalism. My son is 9 years old and was understandably nervous, but Zack was fantastic at keeping him calm, confident, and engaged throughout the treatment. He was reassuring, patient, and made the whole experience far less daunting. The treatment itself was quick and very well managed. We went back for a follow-up today and were given the all-clear, along with a top-up treatment to remove any remaining dead skin and ensure nothing was left behind. Zack explained everything clearly to both my son and me, which really empowered us and reassured us that this was the best course of action. Zack was excellent — funny, caring, and professional — exactly what you want, especially when treating a young child. I would highly recommend him without hesitation.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I recently had surgery at St. Joseph’s Hospital in Newport and I honestly couldn’t fault the care I received. From start to finish, the staff were outstanding and made what could have been a stressful experience feel calm, reassuring, and well looked after. A special mention has to go to Esther and Megan R — they were absolutely fantastic during my stay. Both were incredibly kind, professional, and genuinely caring, and they really went above and beyond to make sure I was comfortable and supported. I can’t recommend the level of care highly enough. If anyone is considering having a procedure done privately, I would 100% recommend St. Joseph’s Hospital. The standard of care is excellent, and I felt in safe hands throughout.

Mr Luca Sabatini

Obstetrician & Gynaecologist

I am extremely grateful to my gynecologist for his exceptional care and guidance throughout my journey. He helped me immensely with period regulation, ovulation, and pregnancy care medications, explaining everything clearly and patiently. Whenever I had doubts or questions, he was always approachable and responsive—and even when he wasn’t personally available, his PA ensured my queries were answered promptly. Thanks to his expert advice and the treatment plan I followed, within just 3–4 months of meeting him, I was blessed with a sweet little baby girl this year. I truly appreciate his dedication, professionalism, and constant support. I highly recommend him to anyone looking for a caring and knowledgeable gynecologist.

Dr Duncan Birth

Obstetrics & Gynaecology

Dr Duncan is a superb obstetrician. We were fortunate to be introduced to him during an open evening at the Portland Hospital, and within minutes of talking to him, I thought that he was the right fit for me during my first pregnancy. My husband and I thoroughly looked forward to each appointment with Dr Duncan during the 9 months of pregnancy; we always felt informed, cared for and safe in his hands. His qualifications and experience speak for themselves, but in addition to that he is a warm and interesting person and we always enjoyed his company, as we did that of Colette, his phenomenal secretary. We are supremely grateful for the experience with Dr Duncan and could not imagine a better one with anyone else.

Dr Alex Cappai

Psychiatrist

She listened to all my concerns and gave me good advice on therapy and pharmacological treatment. I conducted some research before booking with Diverse Minds Clinic, and I was reassured because the clinic is registered with the CQC (unlike some other popular services in London), and Dr Cappai also works in the NHS as an ADHD specialist. The building in central London, Harley Street, is very elegant, and I felt comfortable during the long assessment (I had a 3-hour ADHD and ASD assessment), and Dr Cappai allowed some breaks and ensured I was at ease. The appointment started on time, and the report was very thorough. I am happy with the service. I cannot recommend it highly enough.

Essex Private GP

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 2 more

After a mole on my shoulder began to grow, I booked a private consultation with a specialist who had removed others by Crotherapy. He told me that he could only do it after the infection which had caused it to change, had been cured and prescribed a course of antibiotics. The infection increased after several courses of six different antibiotics which were prescribed by my NHS practice were not able to halt its progress. My daughter Annie convinced me to book an appointment at Essex Private GP. I was seen on the same day and the correct antibiotics to target the infection were identified and prescribed at my first visit. There is already a significant improvement, thank you.

Quality Dental : Worthing

Dentistry

I’ve been a customer at Quality Dental for a while now and they’ve always been amazing. More recently, I’ve been seeing Dr. Ahmed for a filling, and he is fantastic. Coming from someone who is usually terrified of needles, I was naturally nervous, but he is incredibly gentle and patient. He took the time to make sure I was comfortable throughout the entire process and his work is top-tier. It’s been a total relief to find a dentist who actually listens and makes the experience stress-free. I can’t recommend him and the team enough!

Dr Maha Awadalla

Paediatric Neurologist

We had a very positive experience with Dr Awadalla. She was extremely polite and helpful throughout the appointment. She took the time to ask detailed questions to fully understand the background of my daughter’s headaches. We really appreciated that she laid out a clear plan going forward, including how to continue the current medication and what the next steps would be if things don’t improve. Overall, it was a very helpful and reassuring consultation, and we felt that our daughter was in excellent hands.

Mr Kumar Reddy

Orthopaedic Surgeon

From the moment I met him , I liked him , I felt in safe hands , he has a lovely jolly nature , he was kind enough to come and see me after a very busy day for him at 8.15 in the evening . Considering my operation was on Saturday, I was happily walking down 26 steps to my home unaided with one crutch at noon on the Monday , fabulous outcome and still improving, thank you Dr Reddy and it was a pleasure to meet you !

Mr Matthew Kinsella

Ophthalmologist

I received great care from Matthew Kinsella when I attended for an eye consultation. It’s not often these days that you experience such kindness and precision when attending a medical appointment. He took the time to explain each investigation and treatment option thoroughly so that I felt comfortable and fully understood next steps. I would definitely recommend him to friends and relatives

Mr Narendra Ramisetty

Orthopaedic Surgeon

This gentleman is truly fantastic, he was very professional from day 1. Anybody should be pleased to have Mr N Ramisetty help with any problem they may have, he has helped me be pain-free after my surgery, post op 8 weeks things going great, and he has giving me confidence that I may be near to normal if I do things right.

Mr Tom Williams

Sports Therapist

I am a cancer patient who has trained with Tom for more than a year, and his work has helped to manage treatment symptoms. He is positive, knowledgeable, and understands what needs to be done to support my recovery. I strongly recommend him as he’s not only a great health professional but also a good human being.