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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Meadows & Wood Hearing Care - Worle

Audiology, Diagnostics & Testing

My hearing care assistant Claire was brilliant. I only made the appointment because I was spending New Year in the area from London and still had muffled hearing despite being under treatment for wax removal in both ears. I had already gone down the local NHS route, which uses only irrigation, to no effect and the private (Specsavers) route, which uses only micro-suction, with limited success after several visits. So I was delighted that with just one treatment of about twenty minutes at Meadows and Wood my ears were completely clear. Claire used both methods in appropriate combination to get the result I wanted. She was very pleasant, friendly and extremely professional and fully answered any questions I had. She was also careful to keep me informed of what she was doing at every point of the treatment whilst ensuring that there was no pain or discomfort. I would unhesitatingly recommend Meadows and Wood to anybody. The standard of treatment I received was so high that it might well be worth making the trip from London the next time I need their services!

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

Dr James Thing is a miracle worker—I am now walking almost completely normally for the first time in almost a year. I had a Baker's Cyst which he drained and injected. I had limped into his office, barely able to walk and I (almost) skipped out. He did a scan on my foot but wouldn't do an injection until I had an MRI. This is good medicine as he wanted to be sure he was injecting in exactly the right place, and indeed, he wanted to make sure an injection was the right thing to do (which it was). The foot is so much better. I am back to walking my normal 4 ½ -5 mile routes without much difficulty. Dr James Thing is a brilliant doctor! What I like is that you go in, he does an ultrasound to make a diagnosis, and if appropriate, he carries out the procedure there and then. No waiting for additional appointments at additional costs. Treatment and relief are immediate. That is amazing to find in this day and age.

Professor Sanjay Sharma

Cardiologist

I had an excellent experience with Professor Sharma and couldn’t recommend him more highly. From the first appointment, he was professional, calm, and extremely thorough. He took the time to listen carefully to my concerns, explained everything clearly in a way that was easy to understand, and made sure I felt comfortable asking questions. What stood out most was his attention to detail and genuine care. I never felt rushed, and the consultation felt very thoughtful and patient-focused. The tests and results were explained clearly, and I left the appointment feeling reassured and confident in the treatment plan. It’s rare to find a specialist who combines such strong expertise with excellent bedside manner. If you’re looking for a cardiologist who is knowledgeable, approachable, and truly invested in their patients, I would highly recommend Professor Sharma.

Mr Jason Ho

Ophthalmologist

I saw Mr Ho following some concerns I had with one of my eyes after cataract surgery carried out by a different surgeon. Mr Ho was very thorough in his approach and identified that I had some tears in my retina which needed repairing fairly urgently. He performed a vitrectomy (retina repair) the same day and following a few weeks recovery my eye is now fully healed. I can't recommend Mr Ho enough, his manner with patients is excellent, he fully informs you as to what he plans to do and why and his aftercare is excellent. I'm very glad I engaged him when I had a problem with my eye and wish I'd had him do the cataract surgery in the first place.

Montrose Health Group

Psychiatry, Psychology, + 1 more

Excellent service from Montrose. Everyone has been really friendly and the organisation has been 10/10, especially as the assessments fell over the Christmas period. Dr Roberta Radcliffe-Birds was also brilliant. We felt listened too and my daughter was made to feel extremely comfortable during her assessment. The report and follow up appointment was very thorough and will help us make positive changes for our daughter. From referral to assessment and follow up, the whole process has been easy, timely and professional. I would highly recommend.

Mr Khalil Razvi

Obstetrician & Gynaecologist

I would recommend Mr Razvi without hesitation. He recently completely my colposcopy followed by a LEETZ procedure and although I am a very anxious patient and was really nervous before the appointment, Mr Razvi was very kind and I honestly didn’t feel any pain. The procedure was successful and I put that down to Mr Razvi’s skill and experience. I am also very grateful to his wonderful secretary, Janet, who couldn’t be more helpful and is always very quick to respond to my endless questions. Many thanks both!

Mr Andrew Skyrme

Orthopaedic Surgeon

My experience of having a total hip replacement was fantastic. Every member of staff at the Horder from porter Eammon to anaesthetic assistant Nitten to nurse Heidi and reception, physiotherapy, pharmacy. X-ray. catering and the wonderful day and night ward staff went out of their way to ensure my safety, comfort and recovery - all backing up the superb surgical team led by Mr Skyrme. Hip like new now and am hugely grateful and impressed. Thank you! Sandra

Nuffield Health Bournemouth Hospital

Cardiology, General Practice (GP), + 8 more

Excellent communication, quick access to the appointment, and a very smooth overall experience. The colonoscopy preparation was clear and straightforward, and the procedure itself was handled with great professionalism and care. Dr. Mallick and the entire clinical team were extremely attentive, friendly and helpful, which made the whole experience very reassuring. I felt well informed, supported and genuinely looked after throughout.

Mr Philip M Stott

Orthopaedic Surgeon

Mr Stott is extremely empathetic, easy to talk to and clearly expert in his field. He explained options very clearly and suggested conservative treatment initially to see if I could avoid a hip replacement which I liked as in my experience, surgeons can be all too keen to jump straight to surgery. I didn't feel rushed or pressurised to make a quick decision and feel I couldn't be in better hands when my is replaced.

Ms Shirin Khanjani

Obstetrician & Gynaecologist

I am extremely grateful to Dr.Ms Shirin Khanjani for the exceptional care and support throughout my IVF treatment, which was successful. The professionalism, clear communication, and genuine compassion made a challenging journey much easier. I always felt reassured and well cared for. I would wholeheartedly recommend Dr. Ms Shirin Khanjani to anyone considering fertility treatment.

Mr Ravi Ray

Orthopaedic Surgeon

From start to finish Mr Ray has been nothing less than exceptional. From my first consultation to my discharge, it's been like a breath of fresh air. I have not had good experiences at other hospitals sadly, Mr Ray has completely changed my concept and outlook. What an absolutely outstanding and amazing man. Thank you very much for everything you have done.

Mr Mansoor Foroughi

Neurosurgeon

Here’s a warmer, more personal version: Mr Foroughi took the time to really listen to me and clearly explain the possible causes of my symptoms. His manner was kind, caring, and reassuring, and I felt completely confident in his knowledge and approach. I was very happy with the diagnosis and would not hesitate to recommend him to my friends and family.

Edinburgh GP

Dermatology, General Practice (GP), + 1 more

I called to ask a bit more about the practice and whether an appt would be appropriate for my needs. The staff on the phone was friendly and helpful. I was able to easily book an appointment for the following day. The consultation was informative, transparent and worthwhile. Would highly recommend Dr. Richardson.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

My recent operation at One Ashford Hospital was an excellent experience. The surgical and theatre team were exceptional, calm, confident, and very supportive. They took the time to explain the procedure, answered my questions, and made me feel safe from start to finish. The ward staff were kind and helpful

Lanarkshire Private Clinic

Diagnostics & Testing, General Practice (GP), + 6 more

Can't thank guys at Lanarkshire Private Clinic enough for arranging my MRI scan at such short notice. Results back within 24 hours and I can finally draw a line under what was causing my pain. Again thanks very much.