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Cleveland Clinic London

Vascular Surgery, Anaesthetics, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

I received warm, well informed professional attention throughout my care at St Anthony's Hospital; from outpatients through to discharge. The room was clean, well heated and ventilated, equipment checked and the armchairs comfortable. The unit was quiet. Nursing staff answered call bells promptly and with kindness and a smile. No request was considered a problem. Their level of knowledge and professionalism was excellent along with the standard of care. Physiotherapy care was also excellent and given with respect to my individual needs. Recovery staff were informative and reassuring. Excellent care there too. I include catering staff who also took care in their work. A few glitches with the electronics on the bed and the new bathroom which received prompt attention - the unit has been recently renovated.

Fortius Clinic London

Diagnostics & Testing, Hand Therapy, + 14 more

I had an outstanding experience at The Fortius Clinic. From the moment I arrived, I felt genuinely cared for and understood. The environment was calm, welcoming, and instantly put me at ease. Every member of the team showed exceptional kindness, expertise, and sincerity, which made me feel truly supported throughout my visit. Dr. Joideep Phadnis demonstrated the same remarkable professionalism and compassion—he took the time to listen, explain everything clearly, and personalise my treatment with great care. I left feeling confident, reassured, and extremely grateful. The Fortius Clinic’s dedication to empathy and exceptional patient care is truly extraordinary. I can’t recommend them highly enough.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

The King Edward V11 hospital is the best of the best in London. The cleanliness, kindness, fabulously trained and knowledgeable professionals in each and every department are second to none. I’ve been visiting this hospital for more than 45 years, and always had a most positive experience. From the Porters and Reception team to their Consultants and Physiotherapists, they are impossible to fault. On my most recent visit, I visited the imaging department, and was scanned by the amazing Dr Clare Allen, and her team. She was the personification of professionalism, yet also one of the most empathetic Consultants I have ever come across. I can’t recommend her or her team, more highly.

Cathedral Eye Clinic

Ophthalmology, Optometry

I had a follow up appointment for more YAG Laser treatment. Upon entering Cathedral Eye Clinic you are greeted by very friendly and helpful staff at reception. Thereafter I had very detailed tests carried out by a female Optometrist who is very knowledgeable, helpful and friendly. Finally I had further tests and this was followed by the laser treatment by Mr Best who exudes absolute professional brilliance and is very reassuring explaining everything in detail. A truly excellent experience and I can recommend their fantastic care to anyone.

Mr Ioan Tudur Jones

Orthopaedic Surgeon

Mr Tudor Jones was very clear and concise, he made the whole process easy for me. I have had a long, drawn out history of Achilles pain and he reassured me that the procedure would go to plan and I would be on the road to recovery soon despite the long history. So far so good, starting into a rehab block now and I have had a 6 week follow up with Mr Jones who was very accomodating to have this for me on zoom as I live in Ireland which saved me a trip! Would highly recommend.

Nuffield Health North Staffordshire Hospital

General Practice (GP), Imaging (Scans), + 4 more

All members of the team are friendly and welcoming. They have personality and engage with patients. Everything appears to be well organised and runs smoothly. The clinic is clean and fresh. All instructions/requests are explained in a helpful clear manner and staff are attentive and go the extra mile. All staff impress as being very caring. During a recent stay for surgery, everyone with whom I came into contact was very kind and helpful. I felt like I was in very safe hands.

Mr James Brewin

Urologist

Very impressed with all aspects of Mr Brewin's attention to detail in explaining everything to me in an easy manner that I could understand without blinding me with science. Compassionate and warm in all dealings - nothing was too much for him. Very helpful in later telephone consultations in explaining to my wife the treatment I had undergone plus the tests and medical support I would receive in the future.

Spire Little Aston Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology)

I would totally recommend Little Aston hospital and Mr Goswami as my surgeon and his team of professionals who work closely with him since I was in a lot of pain with my foot and due to my profession needed the operation. You are in such good hands and the team make you feel at ease and deliver the best possible care- with you as a priority

Gynae Expert

Obstetrics & Gynaecology

Recent annual review with the clinic over zoom. Good conversation, went through all my current and previous history. Really approachable, friendly and informative. Have been a patient of the clinic for a number of years. My annual review is not completed on zoom. I always find the clinic team helpful via email as well as efficient.

Dr Christopher Phillips

Dermatologist

I recently underwent a number of minor procedures, and the experience was exceptionally positive. The provider maintained a calm and reassuring demeanor throughout, clearly explaining each step of the process. Their professionalism, attentiveness, and genuine care made me feel fully supported and heard at every stage.

Mr Robert Thomas

Breast Surgeon

Mr Thomas is a lovely gentleman, he puts you at ease as soon as you meet him. Great advice, explained everything to you, takes on board what you want. I am over the moon with my surgery and how I look. I feel so much happier and confident. I would highly recommend Mr Thomas to anyone.

Dr. Zoe Bailey

General Practitioner

Very knowledgeable, patient and kind. My son has ADHD and has difficulty trusting professionals. Dr Bailey skillfully and kindly engaged with him which helped him to open up. Very clear understanding of the issues and a good treatment plan. I would highly recommend her.

Dr. Franciske Evans

Psychiatrist

Fran is compassionate, holistic and very experienced. We have had no support with our child’s psychiatric health until now and Fran has been a life saver. She listens and looks at the whole picture of your child. She is warm and understanding. I would recommend.

Professor Matt Lechner

ENT Surgeon

The surgery is successful and smooth, I never any discomfort throughout the whole process, the wound is very clean with no pain and I heal very quickly as well, prof matt lechner has been very professional and friendly, he explained everything clearly to me .

Mr Mark Broadbent

Orthopaedic Surgeon

Mr Broadbent diagnosed the reason behind a chronic issue I had had with my wrist. He discussed fully the diagnosis and treatment options. The steroid injection procedure was undertaken 2 weeks later and has been very successful.