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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

London Bridge Sports Medicine

Sports & Exercise Medicine

I recently had an appointment with Dr. Ajai Seth, and I can't recommend him highly enough! From the moment I walked in, he took the time to listen to everything I had to say, which made me feel truly valued as a patient. Having had previously negative experiences with surgical doctors, I was pleasantly surprised by Dr. Seth’s holistic approach. He not only focused on my knee issues but also inquired about my diet, nutrition, lifestyle, and exercise training. This comprehensive assessment helped me feel more at ease and confident in my treatment plan. I was particularly concerned about a course of knee injections I needed, but Dr. Seth ensured the procedure was completely pain-free. His reassuring demeanor put me at ease, and I appreciated that he followed up to check how I was doing afterward. Additionally, the administrative team at the clinic were kind, professional, and exceptionally helpful, making the entire experience smooth from start to finish. Overall, I give Dr. Ajai Seth a full 5/5 stars for his expert opinion, advice, and treatments. He will be my go-to sports doctor whenever I have an injury. Thank you, Dr. Seth!

Mr Sacheen Kumar

General Surgeon

I had an excellent experience with Mr Sacheen Kumar as part of a coordinated operation involving three surgeons all completing separate procedures. From the outset, he was highly professional, approachable, and reassuring. He took the time to provide a clear and detailed overview of the procedure he would be performing and patiently answered my long list of questions without ever making me feel rushed. What truly stood out was his commitment to patient care. Mr Kumar went above and beyond to align his schedule with the other two surgeons, working late into the evening, to ensure the operation could proceed as planned. Despite heading off on holiday shortly afterwards, he still made the effort to visit me post the operation over the weekend. This level of dedication and professionalism was greatly appreciated and made a significant difference to my overall experience. I would highly recommend Mr Kumar.

Dr. Katie Cowie

General Practitioner

Katie was recommended to me by a friend of a friend and seeing her has literally changed my life! The bespoke care means I’m not on standard HRT prescription, the tests she does means she’s now to ensure I have the right levels of oestrogen, testosterone & progesterone, something the NHS does not do. Katie’s advice & guidance is beyond anything I expected. She is worth every penny. For the first time last year as a working mum & wife I decided to invest in my own health & im so glad I chose Katie to help with that. I thought I was going mad with menopause and the impact it had on my life but the past 6 months under Katie’s care has provided me more energy, helped me understand more about the menopause but best of all I feel like me again. Just the weight to lose now & Katie is supporting me with that too. If you are struggling with hormones, go see Katie. She’s fantastic :)

Mr James Langdon

Orthopaedic Surgeon

I had a very positive experience with Mr Langdon. During the initial consultation he explained my MRI to me thoroughly and even recorded a voice over which he sent to me. His manner was most appropriate, I felt validated and understood at all times, which really gave me confidence in his advice. I had a nerve root block, followed by surgery some months later. Mr Langdon visited me at least 3 times whilst I was an inpatient, which supported the overall feeling of genuine care. I'm now 4 weeks post-op and am very pleased with the results of surgery and aftercare. His PA Clare is also an excellent communicator and nothing is too much trouble.

Mr Amir Sriemevan

Obstetrician & Gynaecologist

I would like to express my sincere appreciation for the exceptional care I received from Mr Sriemevan and his team. Their expertise, professionalism, and compassionate approach made a potentially daunting experience much more manageable. The thorough explanation of my treatment and aftercare instructions ensured I felt informed and supported throughout the process. I was particularly impressed with the follow-up care and attention to detail demonstrated by Mr Sriemevan. I would not hesitate to recommend his services to others and feel confident in the high standard of care provided.

Lucio Health

Diagnostics & Testing, Holistic Therapy, + 1 more

Dr Hari and the team are truly amazing and we couldn’t imagine our journey without them at every step of the way. Their level of service is unparalleled, cancer throws you curve balls constantly and at random times and we’ve been desperate for expert advice and I always get a reply promptly and even out of hours. We wanted to add in re purposed meds to our chemo regime with someone guiding us for safety and not following random internet protocols. Highly recommending Dr Hari and Lucio Health doesn’t even get near to the feelings I have for this team. Simply outstanding.

The McIndoe Centre

Plastic Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

I had a lump removed from my finger, it looked insignificant, but it was a real problem for me, making daily activities like dressing etc painful and difficult. I am still exercising to regain fell movement. The Consultant, nurses and staff were great, understanding, friendly and professional. At each step everything was explained clearly so I completely understood what was happening and when. If I needed anything my request was dealt with promptly. The hospital was clean and fresh and the staff welcoming. Overall an excellent experience.

The Lindo Wing at St Mary’s Hospital

Respiratory Medicine, Dermatology, + 21 more

I have about 34 years experience of palliative care as a recently retired GP and I can honestly say, in all those years, I have never seen anyone as superb, as kind, as caring, and as hard-working as Ganan in my entire career. He was always there every day, assessing our Mum, explaining his clinical decisions, and involving us in planning next stages of management. Approachable, empathetic, wise, he is a shining example for all of us who have the privilege of doing our job. St.Mary's is very lucky to have him.

Dr Donald Hodge

Paediatrician

We met with Dr Donald Hodge for allergy testing on our 2 year old. He was very helpful and informative throughout the process. The allergy testing itself was very quick, stress free and professional. Our child didn’t even react which is what we were expecting. He was also very helpful in the treatment for his eczema and gave lots of useful information. Would recommend Dr Hodge and spire hospital for any related consultations and testing!

The Doctors Lounge Chalfont

General Practice (GP)

I think the Doctors Lounge is such a great personal investment. You are able to see a doctor quickly, they have all your notes in front of them and have excellent referal doctors should you need further support. I cannot recomend Dr. Nik Chopra and his team more highly. It also means you take pressure off your local GP who can then spend their time with patients who need to use the NHS service. Think outstanding service and value for money.

Newmedica Plymouth

Ophthalmology

All I can say is I’m so happy having both my cataract operations with Newmedia. Nick and the team are fantastic. They all have the time and patients to answer all my questions prior to the op, during and after and I’m so happy with the results. At 54 years old and now I don’t require contact lenses anymore, this is life changing for me, so thank you all very much, I can’t express how much difference this has made. Kind regards Steve

Mr Shobhit Verma

Orthopaedic Surgeon, Paediatric Surgeon

I could not recommend Mr Verma highly enough, after having no luck with our GP and just being offered an appointments months in the future whilst my son continued to suffer. Mr Verma saw us within two days and was able to carry out a comprehensive diagnosis during our appointment to allow us to then get the treatment started.

Mr Rohit Jain

Orthopaedic Surgeon

At all times Mr Jain explained procedures and possible risks in a clear way. We discussed benefits of surgery and ways to ensure the outcome was positive. I can only say I could not be more delighted with my experience and the outcome. At seven weeks post surgery I feel much more positive about my future. Thankyou

Dr Alessio Platania

General Practitioner

Dr Plantania went over my details and examined me. He very clearly described how to apply the medicine and what to do if it doesn't get better. He was very patient in repeating the instructions to me several times so I would remember them and gave me directions to the pharmacy. Very happy to have been seen by him