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Mr Fadi Housami

Urologist

I would like to raise a concern regarding my recent care for recurrent kidney stones. Firstly, I would like to highlight that Dr Fadi was excellent during my appointment. He explained the situation clearly and appeared genuinely committed to supporting his patients as much as possible. My complaint is not about his conduct, but about the overall approach to managing my condition. I am extremely concerned by the apparent lack of focus on prevention and follow-up for recurrent kidney stones. Several years ago, I passed a kidney stone and brought it to my urology appointment. I was told that no analysis would be done and that I could simply discard it. This was very disappointing, as analysing the stone could have identified the underlying cause and potentially helped prevent future episodes. Since then, I have continued to experience kidney stone episodes, yet there still appears to be no proactive plan to investigate why this keeps happening or how it can be prevented. Kidney stones are not a trivial issue; they can escalate rapidly and cause severe pain and complications. In this sense, they feel like a “time bomb”. I was also disappointed by the structure of my recent appointment. I requested time off work with the expectation that necessary tests or scans would be carried out on the same day. Instead, the appointment lasted less than ten minutes, and I am now required to wait again for a separate scan. This long and fragmented process adds unnecessary stress and delays diagnosis and management. I believe patients with recurrent kidney stones deserve a more preventative, joined-up approach, including stone analysis, timely investigations, and clear follow-up plans. I would appreciate clarification on why preventative measures are not routinely pursued and how my care can be improved going forward.

VISIO Health

Ophthalmology

I had a very good experience with Visio Health when I had recent laser treatment following cataract surgery on both eyes with Ms Sandhu. The cataract surgery, which took place in hospital in July and October, has been very successful. I no longer need glasses after having vision corrective lenses. And I hadn’t realised quite how blurred and sepia my sight had become. My vision is now very clear and bright. It really has positively impacted my life. Everything looks like it did back when I was young. It’s so much more cheerful than that blurry, yellow sight that I had grown so used to. And I am so much more confident when driving. No more night glare. I was really apprehensive and anxious about cataract surgery. So much so that it was decided that I would have the procedure under general anaesthetic. But I can honestly say that despite all the worry the end result is better than I could have imagined. The laser treatment at Visio to improve my sight further with one session of laser treatment was totally painless, very straightforward and uncomplicated. The clinic was very well organised and the staff were all lovely. A very good experience.

Spire Regency Hospital Macclesfield

Breast Surgery, General Surgery, + 17 more

I received my care at the Spire Regency Hospital in Macclesfield following a unicompartmental knee replacement in November 2025, and the standard of care throughout was excellent. From recovery through to the ward, the post-operative care was consistently compassionate, professional, and attentive. Every member of staff I encountered — from nursing and medical staff to healthcare assistants, physiotherapists, and catering staff — was kind, supportive, and clearly committed to patient wellbeing. Although I didn’t manage to note everyone’s name, those I did were outstanding and a real credit to the hospital. The physiotherapy support was particularly impressive. My post-operative physiotherapist understood exactly how far my knee should be bending at each stage and struck the right balance between encouragement and reassurance. This helped me overcome the understandable mental barriers around pain and guarding, and I was given a clear and structured recovery exercise plan to follow at home.

Mr Nick Elkington

Obstetrician & Gynaecologist

I cannot thank Mr Nick Elkington enough for the outstanding care and surgical skill he showed during my laparoscopic hysterectomy on 5th December 2025 at Frimley Park Hospital. From the outset, his calm, professional and reassuring confidence made me feel I was completely in the best possible hands. Despite concerns that my tumour might rupture, the surgery went perfectly — it did not burst as predicted, and I was able to have keyhole surgery with minimal wounding, which has healed beautifully. Mr Elkington combines exceptional technical ability with genuine care and compassion. He explains things clearly, honestly and without any unnecessary fluff — just down-to-earth facts delivered with kindness and respect. His approach inspired total trust and gave both me and my family immense reassurance at a very difficult time. He is an incredible surgeon, an incredible human being, and quite simply a superhero to me and my family. I will be forever grateful for his skill, care and dedication.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

My wait time was excellent, I was seen ahead of my appointment time. The individual who picked me up to take me to the MRI was very friendly and kind. Unfortunately, that’s when things got somewhat awkward. The actual MRI attendant who was in charge of asking me the safety questions in advance found herself having a disagreement with a member of staff on another ward whilst with me. I understand that people are overworked and underpaid - resourcing has always been an issues (I have worked for the NHS), however, having an argument over who would tend to someone being seen after me is something that should not have happened infront of me. A joke was made of it when she hung up the phone but it was incredibly uncomfortable for me.

Manchester Private Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 2 more

See CT scans here: johnjoesmith73.wixsite.com/portfolio of displaced chin implant by Manchester Private Hospital. It’s underneath my chin, lopsided, on top of any tissue, not even near my chin bone, and they refute 2nd opinions I’ve had that there’s anything wrong with this. They also promised me a referral for a CT scan for months but keep deferring. So I’ve had to arrange these scans myself to get proof needed. Made a formal complaint and didn’t even get a written response. Independent adjudication (ISCAS) next then Small Claims. They will not take responsibility for negligence/errors so beware! Please pass on so people are aware - as this needs to be made public

Mr Sanjaya Kalkur

Obstetrician & Gynaecologist

I have consulted with Mr Kalkur at Spire Wellesley private hospital in Southend and have had treatment (minor op) from him at Springfield private hospital in Chelmsford. I would highly recommend Mr Kalkur as someone who understands all issues relating to perimenopause and menopause. He listens, he asks relevant questions, he is patient and kind. He has empathy and a clear passion for helping women achieve better health. He liaises with your NHS surgery and your health insurer for a smooth overall service. Now that I have found him, I won't be using anyone else! Thank you Mr Kalkur!

London Finsbury Clinic

Cosmetic (Aesthetic) Medicine

I had a great experience at this clinic for my Botox treatment. The staff was extremely friendly, professional, and made me feel comfortable from the moment I arrived. They took the time to explain every step of the procedure clearly and answered all my questions, which really helped me feel confident and relaxed. The clinic has a very clean and welcoming atmosphere, and the results look natural and exactly what I was hoping for. I would definitely recommend this clinic to anyone looking for high quality aesthetic treatments. Thank you ,Cristina

Dr Joe Ramsay

Psychiatrist

Joe helped me refine and streamline my treatment with care and professionalism. He listened carefully to my thoughts and was able to prescribe a blend of medical and lifestyle-based approaches that I am already seeing have an effect. I enjoyed my consultation with Joe, who conducted our hour together with a blend of quality clinical acumen, humour and kindness. Despite the desire to ideally not find myself in a psychiatrist's office too routinely, Joe made the experience a really positive one and I would wholeheartedly recommend him to others.

Allergy London

Allergy Medicine

The clinical team at Allergy London are very experienced, confident and kind. They have the ability to put families at ease and my daughter loved seeing them at her visits. I am so grateful to them for their expertise and thorough approach.. We had previously seen a different provider who unfortunately over-complicated the process of oral immunotherapy (OIT); Professor Fox's treatment was pragmatic, achievable and best of all incredibly effective in improving our child's allergies and quality of life.

Mr Ahmed Ali

Urologist

Ahmed Ali is a superb consultant, in my opinion. He appears to be extremely knowledgable and is very thorough. From the first time I saw him, he immediately sorted out the difficulties that I was having and explained clearly what was going on and how his treatment would be beneficial for me. I have since seen him again and was, once again, tremendously impressed with his courteous and caring manner. I have no hesitation in recommending him thoroughly. Jeff W

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

The facilities were clean and well maintained, but the waiting time could be quite long at times. The restroom was clean; however, the lighting is motion-activated. When I remained in a private stall for an extended period of time, the lights turned off automatically, and I had to exit the stall in complete darkness, which was quite frightening. I believe this needs improvement.

Appi Clinics Wimbledon

Pain Management, Physiotherapy, + 2 more

I think Georgie's class is absolutely excellent and it helps me a lot. She is both very good at showing us the exercises on the reformer and is also very kind! She looks after each and every one of us and ensures that we do the exercises correctly - I have learnt a lot about not rushing them to get the best out of them! I both need - and look forward to - her class.

Mr Ruwan Fernando

Obstetrician & Gynaecologist

I went in to see Mr Fernando having had referral. He listened to my concerns, had read the notes of my tests and perfomed a pelvic exam and tests. He was friendly, not arrogant, very knowledgeable and put me at ease. I am confident in his professionalism and abilities whivh far exceed NHS and other private consultant I had seen outside of London. Would recommend.

Dr. Anna Nuttall

Rheumatologist

Dr Nuttall was incredibly kind and professional. She was personable and approachable and I immediately felt at ease on seeing her, which made the consultation much less stressful. She explained things clearly and made me feel positive about the outlook for my condition. I really appreciate Dr Nuttall's patience and knowledge and would highly recommend her.

Dr. Kirsty Schmidt

General Practitioner

My visit was excellent. Dr Schmidt listened very carefully and was extremely knowledgeable and helpful. Dr Schmidt allowed me to ask a lot of questions and made sure they were answered. She carefully explained various treatments and made sure that I left the doctor’s office feeling confident with my diagnosis and treatment.