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North Wales Eye Specialist Centre

Ophthalmology

I am having treatment for macular and glaucoma problems at the Stanley Eye Hospital in Abergele but wanted to be reassured about the use of one treatment I was receiving at the hospital, in particular about the time period between injections which was causing my eyesight to deteriorate before the subsequent injection improved it again. I wanted to know if my eyesight would still return to the improved state although it had deteriorated in the meantime due to the time interval between injections. Mr. Mathews was able to reassure me that this would not be a problem and that a longer lasting drug would probably be offered to me at the Eye Hospital at my next appointment. Mr. Mathews is a genial and thorough gentleman who took the time to explain to me about my conditions, something that had not been explained fully to me in my previous consultations elsewhere. I was also reassured about my current situation and my prognosis. My consultation was relaxed and I never felt that I was being rushed. All Mr. Mathews's nursing and reception colleagues were extremely friendly, helpful and professional and I was put completely at ease before seeing Mr. Mathews. I was invited back by Mr. Mathews at any time in the future should I require more reassurance or an opinion on my current treatment at that time. I cannot overstate how satisfied I was with my experience at the NW Eye Specialist Centre. A huge "Thank you" to all the staff.

Mr Dominic Sprott

Orthopaedic Surgeon

I had my second follow-up appointment after surgery with Mr Sprott, and I couldn’t have asked for a better experience. He was incredibly attentive, patient, and genuinely caring. He took the time to listen to my updates about my recovery and explained my X-ray results in a way that was easy to understand and very reassuring. What stood out most was his warm and calm manner. He made me feel comfortable, confident, and truly cared for throughout what has been a challenging recovery journey. After undergoing such a complex surgery, having a surgeon who combines exceptional technical skill with genuine compassion has made all the difference. Mr Sprott has been supportive not just with my physical recovery, but also in understanding the broader impact the success of this surgery would have on my day to day life. His thoroughness in explaining each stage of healing, his patience in answering my questions, and his realistic yet encouraging approach have given me confidence throughout the recovery process. I left the appointment feeling positive and encouraged about my progress. I’m very grateful for the care and support he has provided throughout my recovery. I would highly recommend Mr Sprott to anyone needing orthopedic care.

Mr Stephen Gordon

Urologist

Having recently been diagnosed with prostate cancer, I was keen to get a 'second opinion' on both the diagnosis as presented by the findings of my MRI and biopsy, and the summary of options presented by my own NHS Trust in the west country. A (doctor) friend in London recommended I seek the expertise of Mr Gordon as a specialist in Urology. I provided Mr Gordon's secretary with all relevant medical details and scans from the MRI and biopsy and a video consultation was arranged within 48 hrs. Understandably the number of questions in my own mind grew in the days following my diagnosis, so I prepared a long question bank which ranged from general questions on each of the three main options through to more specific enquiries regarding my own personal circumstances including age and health and the potential impact of surgery and radiotherapy etc. Mr Gordon answered in clear yet easy to understand terms. No questions or concerns were left unanswered. The outcome of the consultation provided me with much clearer insight into the three main options and from that my chosen course of action was made much easier.

Dr Fiona Mitchell

Psychiatrist

Dr. Mitchell is an outstanding clinician whose warmth and professionalism make the entire diagnostic process feel supportive and reassuring. From the very first appointment, she created a welcoming and calm environment that immediately put both my child and our family at ease. What stands out most about Dr. Mitchell is her thorough and thoughtful approach to diagnosing ADHD. She takes the time to truly understand the whole child — not just the symptoms — considering personality, strengths, environment, and emotional well-being. Every step of the process felt comprehensive and individualised, never rushed or impersonal. Her professionalism is matched by her genuine compassion. Dr. Mitchell listens carefully, explains each part of the assessment clearly, and ensures that families feel informed and empowered throughout. It’s clear that she is deeply committed to helping children reach their full potential.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I was referred by my GP to RTN via Right To Choose and I have been diagnosed with combined type ADHD. I wanted an assessment which was thorough as I have other conditions such as anxiety, and it was very comprehensive. I felt like my full history was properly reviewed and explained to me. The assessment process was also vulnerable to go through, especially as an adult in my 40s, but all the staff I spoke to via email or face-to-face were very kind, supportive and validating. Thank you. My overall experience was excellent and I would highly recommend RTN to others. My one small piece of feedback is whether you can incorporate a save button in the online forms. I find form-filling quite overwhelming and I think it would have helped to be able to do it in stages.

Nuffield Health Cheltenham Hospital

I had a number of appointments to see Mr Warr at the Nuffield, and it was always administered well and on time. On the day of the surgery there was initially some confusion on which hospital room I was assigned to but that was cleared up fairly quickly - it was 7am so perhaps a beginning of shift handover issue. The nurses were caring, professional, attentive and very friendly before and after the operation. The anaesthetist visited and was very clear explaining the process, friendly and reassuring. A very good experience. I also appreciated that my parents could be with me before the operation as I'm quite young and not used to being in hospital. Overall a very good experience. Thank you.

The Capsule Clinic

Gastroenterology

I had an amazing experience at Capsule Clinic. From start to finish, the team was incredibly professional, kind, and efficient. The entire process from the consultation to the tests was smooth and stress-free. I had to swallow a small capsule with a camera, along with a blood test and an MRI scan, and everything was explained clearly so I knew exactly what to expect. Dr Campbell made me feel completely comfortable, and the procedures were done quickly and with great care. I was really impressed by how modern and organized the clinic was, and the results came back faster than I expected. I genuinely felt like I was in the best hands possible.

Mr Ross Kenny

General Surgeon

Dr Kenny has been nothing but brilliant. From the initial discussion to confirm my cancer diagnosis, the pre/post op consultations & the surgery itself I have always found Dr Kenny to be extremely compassionate & knowledgeable, making myself & my husband feel safe, at ease & able to make informed decisions. At all times I felt heard, with Dr Kenny always taking the time to listen and answer my questions & providing the reassurance I needed. I am Now currently recovering from a successful Surgery & i would highly recommend his services to anyone else needing surgery. Thank you again.

Optegra Eye Hospital Hampshire

Ophthalmology

Everything was fine until the actual procedure. I could feel at the beginning and the consutant added more anaesthetic drops without me saying anything. When the procedure was finished, my eye was extremely sore and this morning it is very swollen and very bloodshot. This is completely opposite to the first experience with my other eye. I can see okay so I guess that’s what the procedure is for but I’m glad it was the second one that was like this not the first other than the actual procedure, everything was fine.

Dr. Joe Oliver

Dentist

I completed my smile makeover with Dr Oliver last Friday. I had 8 upper and 8 lower porcelain veneers to whiten my teeth and correct the shape and size of my teeth. I had gaps between my teeth and a gummy smile. Due to this there was very minimal preparation and the most important thing, no pain! I wished I had done this 15 years ago. Such an easy process, and the treatment completed in 5 weeks. Thank you Dr Joe I have my dream smile for Christmas, the best investment is the one you make in yourself. 😊

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I had a gastroscopy at St Joseph's and was extremely nervous due to a bad experience at another hospital some years ago. Dr Czajkowski and team were absolutely amazing, reassuring me and helping to put me at ease as soon as I arrived. I need not have worried as the procedure was carried out so professionally with minimal discomfort. I won't hesitate to recommend St Joseph's to anyone I know needing that procedure, or similar.

Mr Hersh Deo

Orthopaedic Surgeon

Initial consultation explained that I would require a half knee replacement, the operation was carried out successfully with only one night in hospital, I was able to walk without crutches after 2 weeks. Now six weeks later I am using an exercise bike as recommended by physio with continued improvement. I fully recommend Mr Hersh Deo who l have found to be an excellent surgeon and has been professional throughout my knee surgery.

Mr Ako Nnochiri

Obstetrician & Gynaecologist

Mr Nuochiri took the necessary steps to make me feel extremely comfortable as a patient which allowed me to trust his advice and recommendations. Pre-surgery appointments and procedure were treated with care, my surgery was clearly explained and turned out successful. Post surgery follow up was also informative and relevant advice was provided in order for me to feel confident in the necessary actions I should take going forward

Mr Karan Jolly

ENT Surgeon

I was diagnosed with septum/nasal cancer in August, within 2 months all the cancer has been removed through necessary procedures. Mr Jolly has saved my life, for that I am eternally greatful. Throughout my treatment Mr Jolly has gone above and beyond what I could have ever expected. Constantly showing care, compassion and professionalism. I have so much admiration for him and the brilliant surgeon he is.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

First attendance was for my daughter, we were seen within the time of the appointment. all staff were extremely polite and also helpful in regards to assisting with questions. The facilities are at an excellent level, clean and well presented. Ensuite rooms with bathroom/changing room in the outpatients consulting rooms. Overall welcoming and good environment especially as its a Hospital.

HCA Healthcare UK The Portland Hospital

Obstetrics & Gynaecology, Fertility Medicine, + 1 more

I delivered my baby at the Portland Hospital in July 2025. I loved the entire experience and do not have anything bad to say. The staff are wonderful and the rooms are comfortable. I had so much support with breastfeeding and looking after a newborn as a first time mum. I was treated with dignity and compassion and I am very grateful that I was able to deliver my baby here.