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The Royal Free London Private Patients Unit

Cardiology, Cosmetic (Aesthetic) Medicine, + 18 more

I had two visits - a pre-surgical assessment and 3 days later I returned for breast cancer surgery with an overnight stay. I have a few hopefully constructive observations: There was no evidence that any information collected at the pre-op meeting was transferred to the team admitting me for my operation. The inefficiencies of this became laughable at times and is a waste of your precious resources and my time . Eg wanting to repeat mrsa tests and weight/height checks because they hadn’t checked their records from 3 days prior. I was told I couldn’t go down to surgery without a Pregnancy test. I had to be very firm that I had the right to refuse and was made to feel like I was being difficult when the truth was very different. The consultants stepped in to support my position and my right to self advocate. The number of different contact points with junior/assistant nursing staff during my 28hr stay was startling, I lost count. There was no continuity at all which led to more observations that necessary (literally 5mins apart because of a lack of communication) and at other times several hours without any contact at all I twice had to tell staff not to put blood pressure sleeve on the arm that just been operated on as they were clueless regarding the surgery I’d had. It’s a general ward so I accept there are no/fewer specialists (eg for breast cancer) but the lack of interest/knowledge was frustrating and in stark contrast to other private hospital experiences I’ve had during this journey. Minor point but there were no towels or toiletries in the en suite and the shower set up was totally impractical for post surgery washing (as the hand held show was missing). I was offered option to use en suite in another room - staff did their best to find a solution and my husband was able to support me.

Mr Neil Bhardwaj

General Surgeon

I was recently operated on by Mr. Bhardwaj at the Woodland hospital near Kettering. It was a laparoscopic surgery to remove my gall bladder. I had met Mr Bhardwaj for an appointment earlier this year, due to the presence of gall stones. He immediately put me at ease (I am a very nervous patient when it comes to hospitals and surgery!). He explained his reasons for surgery, and what I should expect as a result. He was patient and understanding, responding to my questions & concerns, and telling me to go home and take my time to make my decision as to whether or not to proceed to surgery. I therefore had the time to make a well informed decision, and could also contact him if I needed further information. On the day of my surgery, Mr Bhardwaj visited me both before and after the operation. This helped enormously and gave me confidence that I would be in good and skilled hands. I was able to return home the same day, which was good. I made a very quick recovery and so many friends and family members were amazed at how quickly I was back up and back to normal! I would thoroughly recommend Mr Bhardwaj, following my very positive experience. He is understanding, patient and very knowledgeable. He is a very skilled and careful surgeon.

John Flynn Opticians

Optometry

I recently visited John Flynn Opticians for my 2-yearly eye exam. Dr Janjua is always incredibly thorough in the eye exam, explaining each step and answering all my questions with patience. He takes the time to discuss my prescription in detail and also the variety of lens options available such as anti-fatigue, blue light reduction and anti-glare. I work in the computing industry and having the right eyewear makes the difference between a good day and one where you’re severely tired at the end of it. Dr Janjua’s expertise and attention to detail makes sure you’re confident it will be a good day. Dr Janjua is also supported by an amazing team. Everybody is welcoming and professional, making the entire process seamless and comfortable. I only needed new lenses this time which will be fixed to my existing frames, but when new frames have been required they’ve helped me choose the perfect frames that not only suit my style, but also feel comfortable. What really stands out is the personalised care and attention I received. Dr Janjua and the team genuinely care about your eye health and it shows. I highly recommend Dr Janjua and the team to anyone in need of eye care.

Colicci Aesthetics

Cosmetic (Aesthetic) Medicine

Giacinto is by far one of London's most skilled aesthetic nurse practitioners. Having worked for a group of plastic surgeons in the past, I received my 1st ever botox & fillers treatment on my 50th b'day from a leading Consultant, Plastic & Reconstructive Surgeon, Ms Effie Katsarma. After I left the hospital/ industry, I was eager to find an aesthetic nurse practitioner who could maintain her high standard of work. My research eventually led me to Giacinto. I'm particularly fussy & wanted a medically qualified & skillful aesthetic nurse with a keen, creative eye. I knew instantly Giacinto was exceptional. He has been maintaining my ongoing botox requirements for approx the past 7/8 yrs. I've also recently had profilio & fillers for the 1st time at his Harley St practice. He never tries to upsell, is highly knowledgeable & always achieves a fantastic aesthetic result (no bruising!). He is an absolute pleasure to deal with, I trust him implicitly & wouldn't dream of going to anyone else... I highly recommend him.

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

I saw Alex Townsend for a running injury on my foot/ankle via Bupa. He was very professional, provided great care, and was excellent at communicating his thought process as he inspected my injury. He was efficient and determined in getting me the necessary follow ups booked timely when I told him I had an upcoming race. He referred me to Dr. Burdon who was also very professional and provided great care. After our follow up, Alex provided me with useful training resources for foot taping and running. He performed walking and running gait analysis on me. It was insightful to hear his analysis, and it formed the basis for him to refer me for additional foot physio appointments to strengthen my foot and minimize chance of future injuries.

Spire Harpenden Hospital

I was an NHS patient struggling with gallstones and experiencing frequent attacks. After doing some research, I was able to book an appointment at Spire Hospital Harpenden, where I first met Mr. Jambulingam in August this year. Just two months after that initial consultation, I had my gallbladder removed. I want to express my deepest thanks to Mr. Jambulingam and the entire team at Spire Hospital Harpenden. From beginning to end, the care and experience were exceptional, and I am truly grateful for everything they have done for me.

Poland Medical

Cardiology, Dentistry, + 12 more

I am very pleased with the service at Poland Medical. The staff are friendly, helpful and always professional. The reception team is well-organised, and appointments run smoothly without long waiting times. The doctors take their time, explain everything clearly and make you feel comfortable and well cared for. The whole clinic is clean and welcoming. I highly recommend Poland Medical to anyone looking for reliable and high-quality medical care

OSD Healthcare

Pain Management, Breast Surgery, + 47 more

Everyone was so lovely and helpful. I was very anxious but was put at ease and felt safe and well looked after. Premises were clean and comfortable. I was warm and as relaxed as I could be thanks to staff. I particularly felt very thankful and impressed by how my daughter was called and kept up to date in order to time her picking me up with an Uber. This meant a lot to us. Thank you.

Mr Samer Mahmoud

Orthopaedic Surgeon

Mr Mahmoud was welcoming and friendly. He took time to read some of the recent additions to my medical notes regarding a fall I'd had. Mr Mamhoud examined my knee throughly and watched me walking. He gave me the ok to resume driving and to continue with physio. He was happy with my progress. I thanked him for looking after me. Mr Mamhoud is a very nice person.

Mr Stephen Tai

Orthopaedic Surgeon

I had several conversations with Mr Tai before my hip replacement and I was fully confident I was in good hands. He talked through everything and answered all questions / concerns I had. Recovery has been amazing and I am very happy with the results. I would definitely recommend and will be returning for my other hip when the time comes.

Nuffield Health Tunbridge Wells Hospital

First visit to a private hospital. Very clean and professional with some great facilities for various treatments. Only minor downside being the very small car park, which is often full of very large expensive vehicles taking up lots of space, or even multiple spaces. There is free on-street parking nearby (2 hour limit).

Dr Khaleel Jamil

Gastroenterologist

I found Dr. Jamil very pleasant, honest and professional.It was easy to talk to him and he was genuinely interested in listening to me and understanding my concerns and I didn’t feel rushed. I felt reassured by his assessment and the suggestions he made which would help improve my symptoms.

Mr Rahim Kaba

Urologist

What stood out wasn’t Kaba’s combination of expertise and kindness. He treated me not just as a patient, but as a person, and that made all the difference. I am deeply grateful for his skill and care, and I would wholeheartedly recommend him to anyone considering aqua ablation Thankyou Mr Kaba

Mr Zaid Shalchi

Ophthalmologist

Mr Salshi did his best to outline tests and procedures for what is a worrying time for me. He outlined the further tests and measurement appointment and went through the different lens options and suitability for my particular issues. He listened to and understood my concerns.

Mr Riaz Agha

Plastic Surgeon

Couldn’t fault my experience with Mr Agha and the team. Although the wait time from admission to theatre was a little while I was made to feel reassured and comfortable throughout the whole process and was constantly checked on by multiple members of the team.

Mr Con Kelleher

Obstetrician & Gynaecologist

Con took excellent care of us throughout our pregnancy and delivery (planned c-section). I have very high medical anxiety and it was approached with great empathy and understanding. He is surrounded by a great team as well. We would highly recommend.