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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Dermatology, Endocrinology & Diabetes, + 9 more

I waited over an hour to be seen for my pre admission appointment. After being admitted and been shown to my room I was left for 5 hours in a cold room without anyone checking on me or giving me information about when my operation would be. Staff only turned up when I called and was then able to get some water as I was then advised that my operation was being delayed for a few hours. Short staffed. Slow to respond to buzzer calls. Staff always seemed to be busy doing something else other than looking after patients. Quite noisy ward during the day with people’s loud voices/laughing. Outdated facilities, no overhead bed light so had to have the main big room lights on all the time, which I could not control. I was moved to a different room after my operation as the first one did not have sufficient heating. The en-suite bathrooms are very outdated. Very short shower hose. In my second room there were 2 Rentokill boxes in shower. 50% of staff were friendly. I had major abdominal surgery. My night nurse was very compassionate and took very good care of me for 2 nights. I was discharged with the insufficient amount of painkillers to take home and without a physio assessment or much information about what symptoms to look out for and how to help recovery. I had to contact my own GP to get enough painkillers. Once discharged I had to walk with my husband all the way to the car at the pickup parking as there was no porter or wheelchair available. I had given 1h notice and then let her know again 10minutes before my husband arrived to collect me.

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

London Trusted Therapy Harley Street

Clinical Psychology, Hypnotherapy, + 1 more

I spent years dealing with anxiety and depression, convincing myself I didn't need therapy - partly due to the stigma around mental health, especially in my industry. By the time I reached out to Dr Olena, my anxiety was affecting my ability to do presentations and travel for work, things that were essential to my role in finance. Working with Dr Olena has been transformative. She used a combination of approaches tailored to what I needed - CBT and existential therapy initially helped me tackle my anxiety head-on. Within months, I was back to delivering presentations confidently and travelling for business again, things I'd been avoiding for far too long. For my depression, we've taken a different approach, incorporating DBT alongside existential therapy. Whilst this remains a work in progress, I'm in a significantly better place than when I started. Dr Olena helped me understand that therapy isn't about 'fixing' everything overnight - it's about having the right tools and support to navigate life's challenges. I only wish I'd overcome my reservations about therapy sooner. If you're in a demanding professional environment and struggling, I can't recommend Dr Olena highly enough. Her approach is practical, insightful, and genuinely effective."

Moorfields Private Eye Hospital

Ophthalmology

After extensive research, my husband and I agreed that Vincenzo Maurino was the best person to perform our lens replacement surgery. We felt comfortable right from the initial consultation and knew we had made the right decision. Andrew was very warm and welcoming and explained everything to us clearly about appointments and payments. Mr Maurino took time to advise us on the best treatment and lenses to suit our individual needs. We were tested thoroughly by Mr Maurino’s excellent team. At no time did we feel under pressure to commit; however, we were so impressed with everything that we were anxious to book our procedures straight away. On the day of our surgeries, we arrived at Moorfields and were greeted by wonderful nurses who took great care of us. Mr Maurino talked us through the process both before and during surgery. Everything was very efficient, quick, and painless. We have no hesitation in recommending Mr Maurino and staff; in fact, we have already passed on Mr Maurino’s details to friends and family who are now looking to book. A massive thank you to the whole team for an excellent service. We are delighted and grateful for the life-changing experience and having 20/20 vision for the first time in our lives.

Balance My Hormones

Endocrinology & Diabetes, General Practice (GP), + 1 more

I sought treatment after being refused by the state health care services here in Germany. They congratulated me that I was healthy when my bloodworm showed testosterone levels of 280ng/dL (cut off point for treatment is 220) and sent me on my way, feeling exhausted no matter how much rest or sleep I got I wasn’t able to be a good dad for my two little children which is heartbreaking for me. So I took matters into my own hands and settled on BMH after contacting a few provider. Extremely professional, the case manager Tal was consistently attentive, showed genuine interest in my case. After two blood tests over the course of six weeks I was accepted and within a couple of weeks thereafter started treatment. Well, what a life changing experience that was. If you have creaking joints, feel tired all the time, libido on the way out, just go for it. Become alive again. No need to live like that. Anyway, I hope that is convincing enough for you dear reader! State health services are no longer fit for purpose. Whether you get treatment is a financial decision and doesn’t reflect your suffering. So take your health into your own hands.

GenesisCare Cambridge

Oncology

I was referred to Genesis by the NHS consultant oncologist to receive radiotherapy and hormone treatment for for my diagnosed advanced prostate cancer. I was seen very quickly at the Newmarket (Cambridge) branch of Genesis. The facilities are modern with state of the art CT and radiotherapy equipment. At all times the staff of all disciplines and specialties were extremely helpful and understanding. After 4 weeks (20 sessions) of radiotherapy my regular attendance finished. However I will continue to have regular reviews there with the oncologist and be given the specialist hormone therapy and other pills to be taken for 2 years. Another impressive feature at Genesis is the inclusion of gym sessions under personal guidance from two expert trainers. This is most helpful in countering the muscle loss resulting from hormone therapy. I am continuing with these sessions for some weeks after completing my treatment. In summary, Genesis Care has provided the highest possible standard of specialist cancer treatment and I would strongly recommend this organisation when radiotherapy treatment is needed.

Mr Manoj Sood

Orthopaedic Surgeon

Throughout my treatment, from the initial consultation to the operation and follow up appointments Mr Sood has provided a “gold star” service. At the initial consultation he explained the procedure thoroughly and I was encouraged to give thought as to whether or not I wished to proceed with a full hip replacement. Following my agreement to proceed I was swiftly kept informed, stage by stage of developments prior to the operation. On admission day Mr Sood visited me once again ensure I was happy to proceed. The day went very smoothly and I felt relaxed and in extremely capable hands. At post-op appointments he has clearly explained any questions I had and encouraged me with the progress I have been making. I would have no hesitation in recommending anyone who is considering hip replacement to seek Mr Sood advice and help.

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

I would like to express my sincere thanks and appreciation to doctor Arun for the excellent care I received during my surgery in November. From the beginning, I felt very well looked after, and the procedure itself was handled with great professionalism and skill. The outcome of the surgery has been very positive, and I am extremely pleased with the results. What stood out most to me was the doctor’s empathy and understanding. He took the time to listen to my concerns, understood the impact the problem was having on me, and addressed everything clearly and reassuringly. This made a significant difference to my experience and helped me feel confident and at ease throughout the process. Thank you for the high standard of care and for treating me with such kindness and respect. I am very grateful.

Nuffield Health The Manor Hospital Oxford

The Manor Hospital appeared clean, pleasant environment and staff were friendly. There is however one major issue - Car Parking. I nearly missed my appointment despite arriving 35 minutes prior. The car park does not appear adequate for the volume of patients and staff. A vehicle had been parked and blocked the car park, presumably because they thought were going to miss their appointment. This was resolved by creating a one way system which finally allowed me to, by luck, get a space. As an improvement it might be good if when booking, the booker tells the patient of possible alternative car parks in the area that they might have to use?

Mr Srijit Banerjee

Urologist

I had an excellent experience with Mr Banerjee. From the first consultation through to the procedure and aftercare, everything was handled with exceptional professionalism, clarity, and care. He took the time to explain each step, answered all my questions thoroughly, and made me feel completely at ease throughout what could otherwise be a stressful experience. The procedure itself went smoothly, recovery was exactly as explained, and I felt very well supported the entire time. I’m extremely grateful for the high standard of care and would highly recommend him to anyone considering this procedure.

Mr Daniel Cohen

Urologist

Daniel is a happy, friendly and personable guy and puts you immediately at ease. He clearly set out the different options and their particular implications for the future which was very helpful in selecting the procedure best suited for me. His care and attention throughout, from prescribing medication a couple of years ago to the aftercare, post op currently, is impeccable. I'm in no doubt that I have received the very best care, surgery and treatment under his hand that is available worldwide. In fact I'd go as far to say that he is a legend! 😊👌

Mr Vivek Wadhwa

Urologist

I first saw Mr Wadhwa on the 3 November 2025 where an Epididymal cyst was diagnosed. Had scans on the 6th, pre surgery visit on 20th and surgery on the 26th. Cyst of 9cm long removed, a 'block' inserted and no pain has occurred post surgery after following the meds regime I was given. Back swimming after 3 weeks. The staff and Mr Wadhwa kept me informed at all times, the facilities were superb and on the day of my surgery I was operated on at 1pm and home for 6.30pm. I would recommend Mr Wadhwa to all based on my experience.

Mr Khitish Mohanty

Orthopaedic Surgeon

Overall my experience with the consultant was professional, reassuring and helpful. I was upset as it wasn't disclosed prior to my surgery that the hospital was unable to deal with an emergency and unfortunately I had cardiac arrest during the operation . I was fortunate to have a good result after the swift intervention of the theatre team and follow up from my surgeon at NHS hospital. Mr. MOHANTY has been attentive and gave generous support and advice to enable my rehabilitation to be successful.

Mr Jonathan Broome

Obstetrician & Gynaecologist

I received excellent treatment and truly outstanding patient care throughout my procedure. From the initial consultation to aftercare, everything was explained clearly and I felt listened to, reassured, and treated with genuine professionalism and kindness. The procedure itself was handled with great skill, and I felt completely confident and safe at every stage. I am extremely grateful for the care I received and would not hesitate to recommend Mr Broome to others.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

I had my surgery at The Park Hospital and my experience was excellent. The hospital was very clean and well maintained, and all of the staff were extremely helpful, caring, and professional throughout my visit. I felt very well looked after from start to finish. The food was good, there were free hot drinks available, and the physiotherapy support was excellent. Overall, it was a really positive experience and I wouldn’t hesitate to recommend The Park Hospital.

Mr Kumar Reddy

Orthopaedic Surgeon

From the moment I met him , I liked him , I felt in safe hands , he has a lovely jolly nature , he was kind enough to come and see me after a very busy day for him at 8.15 in the evening . Considering my operation was on Saturday, I was happily walking down 26 steps to my home unaided with one crutch at noon on the Monday , fabulous outcome and still improving, thank you Dr Reddy and it was a pleasure to meet you !