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Mr Gurdip Shergill

Orthopaedic Surgeon

Everything great, but I would suggest that the reception team focus on the clients in front of them, rather than managing the phones at the same time – I wonder if phones could be managed somewhere away from reception, as every time I had to go back to the desk or passed it by there were people standing waiting being ignored because the reception team we’re doing other things, which doesn’t make a great first impression or mean that people feel cared about or important. This was the case at both the main entrance reception and the outpatient reception. Again, everything was great and everybody was lovely. But also to say that I was asked to come early but not told that I would be having an x-ray in advance, so I arrived 15 minutes prior to my appointment, then had to go for my x-ray and ended up not being seen until 40 minutes past my appointment time, which was the original time, before they moved it to an earlier slot! It didn’t really matter on this occasion, but it’s just a little inefficient and it would’ve been nice to have some clarity as to what to expect when I arrived and I could’ve also arrived in time for the x-ray prior to my appointment had I’ve been told, also I could’ve filled the forms in prior to arriving if they’ve been emailed. No complaints about anything though, and very happy with the service and care overall

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

The surgery itself was great and completed successfully, however, the wait time and ward care was not good. I was phoned around 7pm the evening before my appointment to come in earlier in the morning for the surgery (the first slot at 7.30) but by the time I was called for surgery it was after 2pm. I was given one glass of water to sip at approx 9am which wasn't refilled so by the time I went into surgery I was dehydrated and my vein had collapsed. When returning from surgery I had a reaction to the drugs where blood pressure dropped when sitting up, the nurses wouldn't listen and kept trying to make me stand when I couldn't sit up all the way. It got to the point where my partner had to intervene and speak to the registered nurse. They told me they had to get me out as it was a day surgery (which I understand) but as I physically couldn't sit or stand they ignored what we were saying so they could discharge where it may not have been in my best interests to do so. I ended up staying the night after my partner intervened and the night staff were great and I experienced a significant raise in care.

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

Everything went ok but if I had one criticism it would be I felt that the surgical area was very busy and needed more nurses . I was left in my room with no one coming in for quite a long time and although offered a coffee after the procedure I eventually had to ring my bell and a Dr came and brought me a coffee . Luckily I am not a nervous patient but if I had been there wasn’t enough contact with nursing staff . They’d appear and say they were going to do something and then disappear and not come back .

Ms Elinor Warner

ENT Surgeon

I am extremely pleased with the professionalism and care I received at every appointment. Dr. E. Warner is respectful, compassionate, and truly puts her heart into everything she does. I can genuinely feel that she loves treating patients and is dedicated to doing everything necessary for patient care. I feel very blessed to have had her as my surgeon and am grateful for the excellent care she provided throughout my treatment.

Ms Anna Moon

Orthopaedic Surgeon

Initial consultation with Ms Moon to hopefully diagnose and later treat the pain in my left hand. She examined me, read an existing X-ray report and identified two possible causes. She wants an Ultrasound scan to help with diagnosis. She was very clear and professional at explaining the mechanics of my problem and hopefully will give a diagnosis and possible treatment at my follow-up consultation.

Spire London East Hospital

Gastroenterology, Obstetrics & Gynaecology, + 21 more

The hospital provided a very positive experience overall. The environment was clean, comfortable, and well maintained. Reception staff were extremely friendly and helpful, which made everything run smoothly from arrival. The free tea and coffee facility was a lovely touch — the coffee was great. I felt well looked after throughout my visit and would happily recommend this hospital to others.

Mr Minhal Chatoo

Orthopaedic Surgeon

I visited Mr Chatoo last year and have been under his care for the last 16 months. Mr Chatoo was extremely professional and took the time to understand how the injury impacted my day-to-day, and recommended suitable corrective measures in order to help me restore my quality of life. I am very grateful and looking forward to testing out the unloader brace and get back to physical activities.

Mr Mark Tyrrell

General Surgeon, Vascular Surgeon

We found Mr Tyrrell to be extremely knowledgeable about my vascular problem, and had a wonderful easy way to explain things so one could understand. He had time and patience to give and answered many of my anxiety questions!! I have a serious operation coming up and I cannot think of anyone I would choose more than Mr. Tyrell thank you again. Thank you again, Mr.Tyrrell

Mr Darius Rad

Orthopaedic Surgeon, Paediatrician

We visited Mr Rad recently following a referral by a paediatrician over concerns with our daughter’s gross motor skills. Mr Rad carried out a thorough assessment of her in clinic and reassured us, giving us explanations as to why she might be experiencing delay and what our next steps should be. He was so kind and helpful - I would throughly recommend him to any parent.

Mr Mohamed Boshnaq

General Surgeon

Mr Boshnaq was excellent. He was extremely friendly, not only polite but I also felt that you I could have a joke with him where appropriate. He explained what was wrong and more importantly, he was prepared to take his time and explain things when I had questions. I wasn’t made to feel I was taking too much time, and I felt that I could ask any relevant questions.

Mrs Ami Shukla

Obstetrician & Gynaecologist

I saw Mrs Shukla for a new consultation last night for a recent problem. I have also seen her a few times previously over the years. I think she’s great, I cannot fault her at all. She is so kind, calm and reassuring, i trust her completely. She explains everything. I would highly recommend, I wouldn’t want to see anyone else. Thank you x

Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I attended the clinic to See Dr Rees. The welcome into the clinic was professional and welcoming. The Reception Team were also professional and welcoming. The blood pressure lady was funny and put me at ease. Dr Rees - what an amazing man. Professional, funny, welcoming and reassuring. What a wonderful man. Thank you.

Fitzrovia Suite

Obstetrics & Gynaecology

The midwives truly are the stars of this place. Incredible help, warm and caring, went above and beyond to support, advise and help, whether for mum or baby - and keep spirits up when things got challenging. No request was too big or small, always met with a smile and very kind and friendly.

Check4Cancer

Oncology, Diagnostics & Testing

Prompt appointment; convenient location; a wonderful, caring and professional practitioner eased an anxious time. Getting a report so rapidly afterwards helped me feel in control of my situation. Being flexible and patient-focused on next steps was very much appreciated. Thank you.

Vision Scotland Glasgow

Health and Social Care, Ophthalmology, + 1 more

My visit was some months ago but I can still remember how I approached the experience of having Cataract Surgery with some trepidation and how relieved I was to find myself in relaxing surroundings with welcoming and caring staff. The coffee and biscuits helped my nerves too!

The London Dermatology Centre

Cosmetic (Aesthetic) Medicine, Dermatology

I had a mole removed here last month, and the entire experience was excellent. The procedure was quick and completely painless, and it healed beautifully. The doctor explained everything clearly both before and after, which made me feel very at ease. Highly recommend.