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Mr Gurdip Shergill

Orthopaedic Surgeon

Everything great, but I would suggest that the reception team focus on the clients in front of them, rather than managing the phones at the same time – I wonder if phones could be managed somewhere away from reception, as every time I had to go back to the desk or passed it by there were people standing waiting being ignored because the reception team we’re doing other things, which doesn’t make a great first impression or mean that people feel cared about or important. This was the case at both the main entrance reception and the outpatient reception. Again, everything was great and everybody was lovely. But also to say that I was asked to come early but not told that I would be having an x-ray in advance, so I arrived 15 minutes prior to my appointment, then had to go for my x-ray and ended up not being seen until 40 minutes past my appointment time, which was the original time, before they moved it to an earlier slot! It didn’t really matter on this occasion, but it’s just a little inefficient and it would’ve been nice to have some clarity as to what to expect when I arrived and I could’ve also arrived in time for the x-ray prior to my appointment had I’ve been told, also I could’ve filled the forms in prior to arriving if they’ve been emailed. No complaints about anything though, and very happy with the service and care overall

Sapphire Eye Care

Ophthalmology

I was recently and specifically referred by my optician to Saphire Eye Care and Prof. Luff to have treatment on my cataracts. Over recent years I have suffered from oedema in my retina which was now relatively stable and I wanted to receive the highest level of treatment so as to avoid any impact on my retina and a return to the sight problems that I had previously. I understood that there was potential for this to occur with normal cataract surgery. From the time my first appointment was made by Jennie, the medical secretary, through to the cataract procedures I was supported and cared for at every stage. Prof. Luff was very approachable, explained everything, and dvised me on the type of lens suitable for my eyes. The cataract procedure only took about 15 to 20 minutes, was totally painless and as it turned out was nothing to be worried about at all. My resulting eyesight is extremely good and any potential impact on my retina was completely avoided. I can only give Saphire Eye Care and Prof. Luff the highest praise and recommendation. If anyone is concerned about having treatment on.their eyes, eyesight is so important that I would say don't leave it too late and Prof. Luff and Saphire Eye Care is the first port of call that I would recommend.

London Trusted Therapy Harley Street

Clinical Psychology, Hypnotherapy, + 1 more

I'm still working with Karima, but I felt I wanted to share how much has shifted already. I came to therapy struggling with anger issues and relational trauma that was affecting every relationship in my life, particularly with my family. Karima has been brilliant at helping me understand where the anger comes from and, more importantly, how to work with it rather than being controlled by it. She's patient, non-judgemental, and has this way of helping you see patterns without making you feel criticised. The real measure of progress for me is this: I'm actually looking forward to spending Christmas with my family this year. In previous years, I'd dread it - the tension, the miscommunication, feeling misunderstood or easily triggered. But the work I've done with Karima has genuinely changed how I communicate with them and how I manage my reactions. I know I've still got work to do, but for the first time in a long time, I feel hopeful about my relationships and like I'm not constantly battling with myself. If you're struggling with anger or family dynamics, I can't recommend Karima highly enough.

Mr Michael Adamczyk

Obstetrician & Gynaecologist

Words can’t fully express how grateful I am to Dr Adamczyk and his team. After multiple failed surgeries and being repeatedly gaslit for over 30 years, my anxiety when meeting Dr Adamczyk was through the roof. However, within the first minute, I knew he truly understood my condition and that I was in safe hands. Because my endometriosis was complex, I had to do extensive research to determine the best path forward, and I carefully chose Dr Adamczyk. I am so glad I did. He has been completely honest throughout, managing my expectations while validating my pain, truly listening, and offering guidance far beyond anything I have experienced with other doctors. His calm yet transparent approach immediately put me at ease. I am now six weeks post-op and feel better than I have in years. Even in the recovery room, I knew the main source of my pain was gone. Hearing the words, “We’ve managed to excise all of the endometriosis and the chance of recurrence is small,” was indescribable. I finally have my life back, and I will never take that for granted.

Dr Mauro Lencioni

Cardiologist

Dr Lencioni is a specialist in his field and has a confident and very personable style of engagement. In my experience, he listens carefully, emphasises with the condition and goes on to explain potential courses of action, highlighting risks and outcomes very clearly. As a surgeon he oversees a very talented and professional team. He operates with a comforting professionalism and confidence that comes with a long catalogue of success. My anxiousness was immediately reduced through a clear and simple explanation of the procedure and the coordinated actions of a well rehearsed team of remarkable people. My ablation procedure was completed successfully and Dr Lencioni is my first choice for ongoing management.

Dr Pankaj Kumar Agarwal

Ophthalmologist

I came to see Dr Agarwal for a second opinion having been denied cataract surgery elsewhere. He tested every part of my vision, checked all aspects of eye health and then very kindly explained that I did in fact need cataract surgery. All his explanations were clear, easy to follow and delivered kindly and warmly. Cataract surgery on both eyes was done within a couple of weeks. The whole experience was very patient centred. Lots of reassurance from all members of the team and a surprisingly stress free experience. At a follow up appointment three days later Dr Agarwal was warm and genuinely delighted to show me the massive improvements to my eyesight.

Physio Jack Studios

Pain Management, Physiotherapy, + 1 more

Jack has helped me manage the symptoms of Ehlers Danlos Syndrome through a tailored strengthening and fitness program. He's measured my progress over time using rep count reports and strength measuring devices as well as charting general wellbeing. We recently started adapted boxing too which I have enjoyed. I feel really supported and motivated to reach my goals. He is understanding and meets you where you are at fitness-wise, as well as pushing you to the best you can be. I would definitely recommend Jack to other people with long term health conditions like me.

Dr. Katie Cowie

General Practitioner

Spoke with Dr. Cowie about starting HRT treatment. She explained why she thinks I should start (low energy, sleeping problems, foggy brain, sinusitis and dry eyelid oil glands). Also how to use the treatment, and what side effects I may have. We talked about the fact that I can call or email her anytime if I have questions or concerns while on the treatment. She is friendly, professional, efficient, and caring. I feel like I had ample time to talk about my concerns and left not feeling worried about my health and my future well being.

HCA Healthcare UK The Princess Grace Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Endocrinology & Diabetes, + 8 more

I only saw Mr Lambert so cannot give feed back on any other member of his team. From being referred by someone who knows him well, I was predisposed to like him and respect his expertise, but hadn't expected to find such a a courteous, thoughtful, kind man who engaged with every aspect of me as a patient. Mr Lambert answered all my questions and was patient and understanding. I felt listened to, for the first time since I had my injury.

Dr. Moulinath Banerjee

Diabetes & Endocrinology Specialist

Mr Banerjee has provided first class service. He has listened to my concerns , booked in regular tests and face to face consultations. He has gone out of his way to accommodate the times I am able to attend , often seeing me after his clinic has finished . Only consultant who has actually got to the root of my problems after being misdiagnosed for over a year by other professionals. Cannot praise him enough . Excellent!

St John & St Elizabeth Hospital

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 33 more

Dr. Kapur was incredibly welcoming, knowledgeable, thorough in her examination, and confident in creating a plan to manage and treat my condition. She has working relationships with several other physicians locally to whom I was referred for further testing. We scheduled a follow up visit for next month to assess progress and discuss treatment options. I left feeling supported and hopeful. Thank you, Dr. Kapur!

Nuffield Health Chichester Hospital

Dermatology, General Surgery, + 6 more

The care I received at the Nuffield Hospital was excellent from start to finish. The nursing, theatre, and support staff were consistently professional, kind, and attentive, and made what could have been a daunting experience feel calm and well-managed. Everything was clearly explained, I felt well cared for throughout my stay, and the standard of care was outstanding. The hospital was excellent

Spire Hartswood Hospital

Weight Loss & Bariatric Surgery, Allergy Medicine, + 20 more

I am extremely grateful for the excellent care I received from Dr Owa. From the very first consultation through my polyp removal procedure and recovery, Dr Owa explained the procedure, answered all of my questions, and put me at ease. The surgery went smoothly. The follow-up care was just as attentive, and my recovery has been better than I expected. A nice friendly approach.

Nightingale Hospital

Nursing, Nutrition, + 2 more

A place of safety for me to be in the Nightingale after struggling on my own for several weeks drinking again. The kindness and gentle care your staff give us second to none. When Mr Ponokullu rang to say you had a bed for me I couldn’t get here fast enough. I now feel ready and able to go back to my life and in control of my addiction. Thank you to each and everyone

Associate Professor Alex Day

Ophthalmologist

Mr Day was approachable and friendly at my initial appointment. He went through every detail of the procedure and put me at my ease. He phoned me both times the day after my surgery (Sunday) to check how I was doing and answer any questions which was so reassuring. I have just had my follow up appointment and he was again very friendly, thorough and professional.

Mr Zubin Saihan

Ophthalmologist

I felt totally at ease with Mr Saihan. He fully explained the procedure. I felt completely confident on the day of the operation and was put completely at ease throughout. It was completed pretty quickly and I was taken back to my room for an enjoyable lunch. Overall I was very pleased and impressed with my treatment.