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Dr Dimitra Metheniti

Paediatrician

I am writing to provide feedback following the recent online ADHD assessment regarding my son, Kaiyan. This feedback is offered constructively, with the intention of supporting shared understanding and ensuring the final report reflects the full context. This appointment was attended at a point of significant exhaustion. As a parent of a child with complex needs, substantial time, emotional energy, and personal resources have been invested over many years in seeking understanding, assessment, and appropriate support. The intention in attending this assessment was to gain clarity, guidance, and support during an increasingly difficult period. While there was calm engagement with Kaiyan and some review of history, the overall experience did not feel sufficiently grounded in the full developmental, medical, and contextual picture. Key aspects of the urgency of the referral, the cumulative impact on family functioning, and the extent of previous attempts to seek help did not appear to be fully explored. It was helpful that leg pain, dyspraxia, and a whole-child perspective were considered; however, these observations would have benefited from fuller integration of existing history and context. Discussion surrounding ADHD diagnosis and medication occurred without clear acknowledgement of the prolonged and often challenging efforts already undertaken to access support. This was particularly difficult, as it was experienced as implying that the pursuit of assessment was primarily medication-focused, rather than reflecting the reality of the situation or the breadth of concerns relating to anxiety, phobias, demand avoidance, and overall functioning. It was upsetting to hear that the low school ADHD rating was considered to limit evidence across two settings. When increased conflict between Kaiyan and his father was mentioned, the subsequent focus on punishment and physical discipline—while recognised as part of standard ADHD enquiry—was experienced as misaligned with the context in which the information was shared. The tone of this line of questioning felt difficult, particularly given the absence of any safeguarding concerns, and contributed to a sense that parental actions were being scrutinised rather than the child’s needs being explored. This experience was reminiscent of previous NHS interactions in which parental concern has been perceived as problematic rather than contextualised, including prior paediatric consultations relating to leg pain where concerns were minimised. It is also important to note that Kaiyan’s father is highly involved in his care and daily regulation needs, including carefully preparing routines such as ensuring his lunchbox is appropriately organised. During the appointment, there was limited opportunity to convey the extent of prior investigations relating to leg pain, vitamin D, dyspraxia (which has been explored and ruled out), and possible hypermobility, despite extensive engagement with GP, NHS, orthopaedic, and specialist services. Greater exploratory questioning and integration of existing reports may have supported a more complete understanding of this history. Overall, the assessment appeared to move relatively quickly towards formulation and advice-giving. For a parent already experiencing significant fatigue and pressure, this approach felt misaligned with the need for collaborative exploration and validation of lived experience. Rather than feeling supported or guided, the interaction was experienced as judgement, which contributed to feelings of inadequacy at a time when reassurance and clarity were being sought. The cumulative developmental history, current level of impact, and constraints faced by the family did not appear to be fully reflected within the appointment. The experience was consistent with interactions where parental concerns and lived expertise are positioned as secondary to professional formulation, rather than integrated as essential clinical information. Thank you for taking the time to consider this feedback.

HMT Sancta Maria Hospital

General Surgery, Vascular Surgery, + 19 more

I have recently had a hysterectomy performed by Professor Bunkheila. The operation was a great success and I cannot thank the Professor enough for his compassion and care from my initial appointment through to the post op consultation. Professor Bunkheila was the nicest gentleman to deal with, listened to all my concerns and was reassuring and professional when discussing all the pros and cons to having such a procedure. His kind, caring manner made me feel so comfortable and after many years of extreme pain and debilitating medical conditions, I felt finally that someone was actually listening to me and could make a difference. I was very poorly at my initial consultation and now feel 100% recovered and it has been truly life changing. Professor Bunkheila and his medical team of anaesthetists were wonderful on the two occasions of my surgery as I was very nervous, but both times they were so reassuring. All the staff were very kind and efficient, my personal ward room was clean and the catering was very good. I would also like to thank a particular gentleman called Anil who performed my pre operative assessment blood tests, I am very needle phobic and was terrified but he ensured that it was done swiftly and with such kindness towards me, I was so grateful.

VISIO Health

Ophthalmology

I had a very good experience with Visio Health when I had recent laser treatment following cataract surgery on both eyes with Ms Sandhu. The cataract surgery, which took place in hospital in July and October, has been very successful. I no longer need glasses after having vision corrective lenses. And I hadn’t realised quite how blurred and sepia my sight had become. My vision is now very clear and bright. It really has positively impacted my life. Everything looks like it did back when I was young. It’s so much more cheerful than that blurry, yellow sight that I had grown so used to. And I am so much more confident when driving. No more night glare. I was really apprehensive and anxious about cataract surgery. So much so that it was decided that I would have the procedure under general anaesthetic. But I can honestly say that despite all the worry the end result is better than I could have imagined. The laser treatment at Visio to improve my sight further with one session of laser treatment was totally painless, very straightforward and uncomplicated. The clinic was very well organised and the staff were all lovely. A very good experience.

Dr Fiona Wright

Dentist

My son had a surgical extraction and the procedure was very calm and relaxed for him. I was able to be there too, so I watched the whole procedure and was very impressed at how clean the procedure was, resulting in a positive experience and successful extraction, ahead of upcoming orthodontic work. Waiting times weren't too long, although for private treatment we had hoped to be seen a little sooner than we were. The practice staff were friendly and very welcoming and high standards were evident throughout, in terms of hygiene and care. My son has no pain and is recovering well. Dr Fiona Wright communicated well throughout with my son and made him feel comfortable and at ease.

CAS Medical

General Practice (GP), Primary Care

I had an outstanding experience with Dr Socklingham. From the very beginning, he was warm, caring, and genuinely attentive, taking the time to listen carefully without ever making me feel rushed. His communication was clear and reassuring, and I felt fully involved in every step of the decision-making process. What truly stood out was the rapid feedback and proactive approach to treatment planning — I received timely follow-up, clear explanations, and a well-thought-out plan that gave me real confidence. The consultation was delivered with professionalism, empathy, and efficiency, and I would not hesitate to recommend to anyone seeking high-quality, patient-centred care

Manchester Private Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 2 more

See CT scans here: johnjoesmith73.wixsite.com/portfolio of displaced chin implant by Manchester Private Hospital. It’s underneath my chin, lopsided, on top of any tissue, not even near my chin bone, and they refute 2nd opinions I’ve had that there’s anything wrong with this. They also promised me a referral for a CT scan for months but keep deferring. So I’ve had to arrange these scans myself to get proof needed. Made a formal complaint and didn’t even get a written response. Independent adjudication (ISCAS) next then Small Claims. They will not take responsibility for negligence/errors so beware! Please pass on so people are aware - as this needs to be made public

Dr Winston Martin

Cardiologist

Dr Martin was wonderful with my Mother who had been diagnosed with Heart Failure and at that time her symptoms were not controlled and a 999 call was required for hospital intervention. Under the NHS we had been told (despite the seriousness of the test results) that there would be a 12 month wait so we opted to seek out private care and Dr Martin was available for an appointment very quickly. Dr Martin was very thorough and took the time to fully explain his findings & recommend further tests to understand further. He was patient and kind to my Mother who has been very unwell and struggling to process all this new information.

Skylight Psychiatry

Psychiatry

I had a online assessment, I was seen by Wioleta Cholewinska. She was really lovely, welcoming and put me at ease. She made me feel comfortable and was understanding and listened very well. The longest waiting part was from filling out the forms to the assessment, but even tho this was a wait, I was expecting it to be a lot longer than it was so that’s great. The actual booking of my assessment was super quick and easy. They sent me a date and time that was for an appointment within 14days of them sending me the appointment details. I’ve heard this can be a lot longer elsewhere so I was surprised about this in a good way.

Mr Jonathan Stevenson

Orthopaedic Surgeon

I recently underwent an open pelvic biopsy performed by Mr Stevenson, and I cannot recommend them highly enough. From the initial consultation, they took the time to thoroughly explain all my options, ensuring I felt like an active participant in my care plan rather than just a patient. Their reassuring demeanor and the fact that they made a point to visit me personally while I was in the hospital meant a great deal to me. It is rare to find a surgeon who balances such high expertise with genuine compassion.

Mr Chetan Bhan

General Surgeon

Extremely happy with the service, care and everyone's attentiveness at the Cleveland Clinic. My initial consultation was with Dr Chetan Bhan. He was patient, friendly and made an effort to understand the symptoms I have been experiencing for some time. He quickly assigned my case to Dr Mark Samaan and appointments allocated swiftly too. I came away feeling reassured by that the Cleveland Clinic would be able to help. Also, the clinic is well kept, clean and comfortable. That is a massive plus too!

Dr Omar Ali

Cardiologist

Dr omar ali is the most professional and well spoken doctor. He makes you feel comfortable and makes all the necessary decisions that are in my interest. He has always taken out time to follow up with evey heart procedure I have had and still looking after me as I still have a few issues. I wish all the doctors were like him. He is an asset to st george's hospital. I don't know what would happen to me if he was not my consultant. Thanks for your care dr ali.

Dr. Sotirios Saravelos

Obstetrician & Gynaecologist

Mr Saravelos and his team made us feel at such ease for our Frozen Embryo Transfer. He was so patient and helped talk through the procedure in a way I could understand. He kept me calm through the procedure, which previously have been a really painful experience for him. The Nurse Raj was also great and helpful and managed to get all our prescriptions done before the transfer so we didn’t have to wait around. Really great time and brilliant experience.

Mr Daryll Baker

Vascular Surgeon

I found Mr D. Baker to be very proffesional and practical. He gave enough time to me to explain my issues in detail. He took the trouble not only to examin me but walked along with me to see my endurance. His line of approach for the future was very much in line with my earlier specialist consulations. He has asked me to see him again after 6 months after following his guide lines in the interim.

City Dietitians

Dietitian

I had a video call. Frances was extremely helpful and understood the complexities of my many health conditions. I felt that I was given a practical plan to address some of the issues and I was given an outline of future steps which could be introduced at a later date. I felt extremely happy with the support and advice I received.

Nuffield Health The Manor Hospital Oxford

I was nervous upon arrival and was quickly put at ease by everyone's professionalism and bedside manner. There is free underground parking, plenty of accessible toilets, large waiting areas, drinks machines and reading materials. The facilities are clean and well kept, with plenty of signage around the building.

Reflex 18 - Colchester

Acupuncture, Orthotics, + 5 more

Josh was very knowledgeable and patient with me, he visualised my past operations and conditions which really helped me and made me feel that someone was actually listening and understanding me. I have been given an exercise plan and a positive plan going forward in my treatment. Very happy 😊