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Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Walking into Spire hospital at Manchester, I was greeted by really good reception staff who listened to what I said and then made it happen. It felt very well organised. Into the wards/clinics for treatment, I was again greeted by friendly, confident staff who quickly put me at ease and explained what was to be carried out. All of my tests/treatments were carried out very professionally, on time and with care and respect. I felt comletly at ease throughtout. 5 Stars in every respexct for the clinical staff and Spire Manchester. Bad Experiencies. Dealing with the Spire Online/ Phone back office and Booking System. It was diabolical in all aspects. It appeared to be very dis-jointed and not able to pass information on internally nor take notice of what I told them. I received meaningless paperwork that bore little resemblance to what was to be done and its timeline. The night before treatment, around 8 p.m., I even received an email that told me all my procedures/ tests were to be carried out in Liverpool, not Manchester. Very poor level communications from Spire admin. very bad experience for me.

The iGP - Private Doctors - Carmarthen

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

Attended for a blood test. I’ve had multiple bad experiences with blood tests over the years. This is primarily because I have very small and narrow veins which disappear with the touch of a needle..☹️ I find the whole experience extremely painful and distressing … I explained all of this to Debbie, the wonderful and kind nurse who attended me. She was brilliant! Totally put me at ease and was incredibly supportive and gentle. I was definitely a challenge for her as my veins were completely uncooperative per usual. But she took her time and used the smallest needle possible to minimise any discomfort. She succeeded in the end and managed to get enough blood for a full blood count!! Miraculous! I am so very grateful to Debbie for turning a potentially very upsetting and negative experience into a positive outcome. She has helped me to regain a little more confidence in having my blood taken again. Thank you Debbie! 😊

Cleveland Clinic Moorgate Outpatient Centre

Cardiology, Dermatology, + 8 more

Asked to be 15 mins early for scan, but then not called until 30 mins or so after time of appointment without any prior indication of running late (perhaps because it was at 6pm ). Head scanner was still busy so junior radiologer kindly chatted to me for 15 mins after I'd changed to kill time. Having been told it would take 15 mins, scan took about 45 mins and team forgot to talk to me or put music on despite me saying I was a bit claustrophic (but can get by ok). Then at 8pm, no doubt in rush to scan next person, they didn't remove cannula so i wandered around to find another staff member to do that who happily obliged. Not a major problem but not up to Cleveland usual standards. Staff were all very friendly though, but perhaps clinic shouldn't book in patients at end of day if they can't really handle them properly.

North Wales Eye Specialist Centre

Ophthalmology

When I entered the premises I couldn’t believe the transformation that had taken place as I was familiar with the building when it was a hairdressing salon. It was spacious, immaculate and tranquil. Having been quite anxious before my appointment, I quickly relaxed as all the staff were extremely friendly and kind. All the tests were performed swiftly and smoothly with every concern for my comfort and my understanding of the procedures involved. Mrs. Matthews explained my forthcoming cataract surgery clearly, comprehensively and reassuringly and I was very pleased to be offered the surgery I such a short space of time. All in all I couldn’t have wished for a better experience with North Wales Eye Specialist Centre.

Mr Luca Pozzi

Psychologist

Luca is an outstanding therapist both at the personal and professional levels. He has been helping me through a delicate journey following a traumatic event and, besides providing exceptional counselling, he has been present, available and eager to assist during difficult situations outside the therapy room. His calming, humorous and thoughtful approach is proving very useful to deal with my anxiety - and I look forward to my sessions with him every week. Luca's genuine interest in personal stories and his ability to connect with patients make him stand out from any other therapist I've seen before. He really loves his job and it shows. Can't recommend him enough!

Skylight Psychiatry

Psychiatry

I had an online ADHD assessment with Bernhard Kelley-Patterson. Bernhard was very friendly and professional, I felt at ease throughout the appointment and would happily talk with him again. So far my experience with Skylight has been very positive, the wait times between communication emails are generally 3-5 days and it took approximately 8 weeks to get my first appointment after the registering my interest. Considering the NHS waiting list for an ADHD assessment is 4 years, I’d say that pretty damn good. I would highly recommend opting for Skylight through the ‘Right to Choose’ pathway via the NHS. Thanks Bernhard and thank you Skylight

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

My operation was 3.5 months ago, my check up appointment was supposed to be 4-6 weeks after. This got postponed 4/5 times due to apparent emergency surgery that was known a week in advance each time. I rang and spoke to the surgeons secretary when it was postponed again and I couldnt make the new date due to work, it kept getting postponed and explained I was having problems ( wound opening multiple times and infection ) I was told to leave work, I explained i couldn't due to my job and working away on that date over two weeks, she said we'll if you don't want the new date then don't have it. She was very rude and tone was awful.

Avenues

Obstetrics & Gynaecology, Fertility Medicine, + 1 more

I have used Avenues for a cycle of IVF/ICSi, a hysteroscopy and then FET. I was under the care of De Ali Al Chami and became pregnant with the first transfer, having 3 failed attempts elsewhere. Dr Al Chami changed my protocol (both stimulation and transfer protocol). This places is miles apart because it guarantees continuity of care and patients are treated as people. dr Ali is a wonderful person and he cares about his patients. The midwives (Marina Christina Katie Fiona Emily Starvula) are all amazing and know each patient by name and treated me with warmth, dignity, compassion and professionalism.

Newmedica Leeds

Ophthalmology

This was my 2 nd cataract op with Mr Kamran Khan at Newmedica Leeds. I was very happy with my treatment with everyone especially Wr Kamran Khan who I can’t recommend enough, he was friendly, assuring and also the lovely nurse who looked after me after my op. Sorry I can’t remember her name but she was so caring. Anyone going for a cararact op this place is brilliant and everyone I came in contact with both times I was there I feel I couldn’t have had better. Someone calls you the following day to check that you are okay so everything perfect. Thank you all.

Mr Maurice T O'Flaherty

Orthopaedic Surgeon

I visited Mr O’Flaherty in relation to a long-standing problem with anterior ankle impingement. After assessing the results from an x-ray and an MRI, Mr O’Flaherty explained in a clear and concise manner that a ganglion cyst was the source of my condition. He then set out the path to treat this issue. This entailed undergoing an ankle arthroscopy to remove the cyst. Mr O’Flaherty could not have been more helpful. His bedside manner put me at ease before the surgical procedure and his aftercare has been exceptional.

Professor Nikhil Vasdev

Urologist

I had surgery under the Professor Vasdev recently and had an exceptionally positive experience. He discussed in depth about all the options including the possible risks. On the of the procedure he came to see me to make sure that I had understood what was involved and any concerns. After the surgery and the following days during my stay in the hospital her visited until I was discharged. I would like to thank Professor Nikhil Vasdev for his expertise and exceptional care for my full recovery.

Miss Kenga Sivarajah

Obstetrician & Gynaecologist

We were absolutely delighted with Kenga’s care throughout our whole pregnancy journey. She was incredibly responsive 24/7. Kenga was always available to discuss any concerns. She has exceptional knowledge of a wide range of matters, not those just directly related to pregnancy. We can’t recommend Kenga enough. She is a wonderful consultant and extremely caring. We are truly grateful for all of her help over the past nine months.

Mr Ijaz Ahmad

ENT Surgeon

I had to wait a while for my appointment, but Mr Ahmad was very apologetic. I fully understand things do not always go to plan! Mr Ahmad recently carried out a parathyroidectomy for me. He was very attentive to my questions regarding this and was very helpful and reassuring. He also offered new advice for the future. I found my visit to his clinic today very useful.

Mr Ahmed Hamouda

General Surgeon

The inguinal hernia operation and recovery went very well. No pain after the op - just a bit sore. Swelling was more significant than I anticipated, but reduced over two/three weeks. I am grateful to Mr Hamouda for his skilful surgery. I had to visit the Nuffield, TWells to check on swelling, wound healing & dressing change- excellent support & reassurance.

Miss Ghada Salman

Obstetrician & Gynaecologist

I am beyond happy with my experience and genuinely adore Dr Ghada Salman. She is an exceptional doctor, incredibly professional, kind, and compassionate. She made me feel heard, cared for, and completely at ease throughout the visit. Her expertise and warmth truly stand out, and I am so grateful to be under her care. I cannot recommend her highly enough.

Dr Kuldeep S Cheent

Gastroenterologist

Dr Cheent, was very pleasant, clear and targeted on what the priorities were and how to best proceed. His evaluation of my condition and clarity interpreting results was most welcome and reassuring. Dr Cheent's secretarial support, by Louise, complemented the professionalism and efficiency of the service provided.