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Newmedica Newcastle

Ophthalmology

I was referred to Newmedica Newcastle for eye cataract surgery by my optician. I had my first eye surgery done in September, and my second eye done in December. I received excellent service from all the Newmedica colleagues whenever I visited; for my pre-surgery consultation, the surgeries themselves, and the post-surgery visits. Those working on the reception were friendly and made me feel welcome. The waiting area was clean and tidy, with hot drinks available. The colleagues who did the testing, pre-surgery administration, and post-surgery follow up checks were all very knowledgeable. They took me through the surgery preparations, explaining the process as they went, putting me at ease and answering any questions. After surgery they made sure I was aware of what I needed to do over the following three weeks to ensure my eyes healed completely. The surgical team were very proficient, and I felt I was in safe hands. The procedure was explained at every step, putting me at ease. The consultant for my first procedure was Nicholas Wride. The procedure itself took just under 3 minutes, which I had not expected, as internet searches indicated it would take anywhere from 15 to 30 minutes. I was so impressed and, as I was told I could have the same consultant for the cataract removal procedure on my second eye, I didn’t hesitate to ask for Nicholas Wride again. My second procedure was equally as expertly performed, and this time took 3 minutes 20 seconds. There was no pain during the procedures and only very slight discomfort straight afterwards. Other than the pain relief eye drops that were put in for the surgical procedure, I didn’t need to take any painkillers at all. The hardest part for me was remembering to use the post-surgery eye drops the clinic provided, as my eyes felt that good. Three weeks after surgery, I attended the clinic for post-surgery follow up checks. I was signed off from the clinic after the follow up check on my second eye. My vision is now excellent, and I only need to use reading glasses for small print. Before the surgery I wore varifocal lens glasses at all times. I wasn’t expecting the improvements in my sight to be quite so good, so I’m pleased I took up the opportunity to have my cataracts removed and really pleased that it was Newmedica Newcastle who did the procedures and looked after me and my sight so well. Thank you Newmedica!

Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I attended the Neurology Clinic at Cleveland Clinic, Portland Place London for a second medical opinion (covered by my insurance) and I had ALL medical reports with me. The booking process was straightforward, and the reception team were excellent—very responsive and professional, with great customer service. I also appreciated that the clinic arranged for my MRI images to be transferred ahead of my appointment, so the consultant would have access to my medical history. Unfortunately, I was very disappointed with how the consultation itself went. I came with up-to-date MRI scans (completed recently through an NHS neuroscience unit), along with relevant medical reports and test results. However, the doctor did NOT properly review my MRI images, stating they were “bad quality,” and instead suggested I pay privately for repeat MRI scans at Cleveland Clinic London 3Tesla MRI scanner (my all mri's were done on 3Tesla scanners). He also recommended another lumbar puncture, again privately, despite the fact that I have already had one. Overall, I left with the strong impression that the focus was on arranging further paid tests rather than reviewing the information already available and providing a clear second opinion. In the end, I did not receive any meaningful second medical opinion, no conclusions were offered, and I felt I had not been listened to. To be fair, Dr Wallace Brownlee was polite, kind, and his manner was professional. The neurological examination was fine. However, I still left without any explanation or diagnostic opinion, despite no recent change in my clinical picture that would obviously justify repeating tests before offering an assessment. Based on my experience, I would not recommend Dr Wallace Brownlee for someone seeking a genuine second opinion.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Made typos on my medical documents several times regardless of me flagging they require updates Can’t schedule simple appointment times and check with people if they are available instead sending random meeting times which clash with my work On 3 occasions now I have tried to join a meeting to have no one there Even if I am having problems connecting and 2 mins late someone should be in the allocated slot waiting especially given the people you are meeting with are disabled All this titration has done is add extra stress to my life instead of helping anything I am now going through medication withdrawals because I have been unable to meet in my titration meetings regales of me flagging several times that these timings do not work with my work commitments and now I have extra stress and pressure on my life at an extremely stressful time Would not recommend this to anyone it’s taken me a whole year since my diagnosis to even get to this point and I am still being messed around

Mr Ryan Higgin

Orthopaedic Surgeon

Throughout this process, Mr Higgin has given me complete confidence towards a positive outcome. It has been eight weeks since I had my left hip replaced by Mr Higgin and his team, and I cannot believe the improvement in my strength, overall posture, and flexibility of movement down my left side. The lift to my self-esteem and wellbeing has also been incredible. I now see light where as before I was clouded by the pain and discomfort. I only have thanks and gratitude for what Mr Higgin has given me. I now have so much positivity when visualising the feeling I will experience once I have my right hip replaced as my livelihood as a gardener depended on the outcome I have described above and was also explained to me by Mr Higgin when we met in September...I cannot thank him enough for making this a reality.

Dr Kajal Patel

Dentist

Absolutely fantastic 🌟 I recently visited Carshalton Dental Centre for the first time, and I couldn’t be more impressed with the experience. From the moment I walked in, I was greeted by a friendly and professional team. My dentist, Kajal, was incredibly thorough in explaining every step of the examination and possible treatment, ensuring I understood what was happening and answering all my questions. I appreciated how Kajal took the time to listen to my concerns and tailored the approach to suit my needs. What really stood out was the level of care and attention to detail. I couldn’t have asked for a better experience and would highly recommend Kajal to anyone. I’ll definitely be returning! Thank you so much for such a lovely dental experience!

Mr Shibu Krishnan

Orthopaedic Surgeon

I had a knee replacement, all I had to do was follow the instructions of the medical staff, who were all very professional, clear but above all kind. Mr Krishnan (the surgeon) did a wonderful job, this is a painful procedure but the nurses made sure relief was only a bell push away. I was given exercises to do that were gradually increased as the days went on. Once home I followed all the instructions and exercises given and regained full mobility by the end of six weeks. The hospital staff worked as a team and were very supportive, kind and positive. I can’t praise my surgeon enough and all the wonderful staff. Because of their treatment I made a textbook recovery in the shortest time possible.

Dr. Dobrina Hull

Rheumatologist

I cannot recommend Dr Hull highly enough. From the moment I walked in, I felt heard and respected. She was compassionate, thorough and took the time to truly listen to my concerns even reviewing the personal notes I had made and taken. At no point did I not feel heard or rushed which has often been my precious experience with other consultants. She is a brilliant rheumatologist, with that rare special combination of clinical expertise and someone who actually listens to their patient - a wonderful bedside manner. She was clear with her explanations and information and gave me time for any questions I may have had. I finally felt like I was in the right hands.

Miss Joanna Franks

General Surgeon

I am truly grateful for the care I received from Dr Franks. She is one of the most caring, compassionate and highly professional doctors I have ever met. From the moment I walked into her office, she made me feel heard, understood and supported. Her ability to combine deep medical expertise with genuine empathy is remarkable. It's clear that she is deeply committed to her patients' well-being. Her kindness, professionalism, and dedication made a difficult time so much easier. I feel incredibly fortunate to have been under her care, and I would recommend her wholeheartedly to anyone looking for a doctor who truly goes above and beyond.

Professor Mark O'Donnell

Vascular Surgeon

I arrived at 7.30am to get booked in & ready for my procedure. Was taken to my room to get changed & was taken down before 8.30am. Everything ran very smoothly & Dr.O'Donnell was very professional & talked me through everything that he was doing. Dr O'Donnell reassured me & was very fast & efficient. I couldn't recommend him enough as he is brilliant at what he does. The nurses were very nice too. When I got back to my room I got a cuppa & a scone & I was out of hospital & on way home just after 9am. I would highly recommend Dr.O'Donnell as he is so professional & made me feel at ease. Thankyou for all you're help.

Willow Health

General Practice (GP), Holistic Therapy, + 2 more

I have had various symptoms of perimenopause over the last year or so but it came to a head a few months ago when i had a severe panic attack and seemed to develop anxiety. I am finding this difficult to cope with and the GP didn't seem to help me. I met with Dr Colquhoun and she was lovely, provided me with alot of information and advice and took me and my symptoms seriously. As a result I now have a course of action and have had HRT prescribed and a coil fitted. Whilst this is all new to me, i am feeling very positive about this plan and hopeful that I can start to feel like myself again!

Santis Health - Prostate Cancer Clinic

Urology

Prof Chris Eden was all that I had been led to believe, understanding and sympathetic but wholly focused and professional. He explained the process and outlined the risks of the proposed surgery in clear layman's language that I could understand.. He did not sugar the pill! He carefully reviewed my medical history and identified several issues upon which he has requested additional investigation. I came away totally confident not only in his personal ability but also in the decisions that I have now made regarding my treatment plan. First impressions are very good.

Mr Sean Molloy

Orthopaedic Surgeon

I had a 2 level spinal fusion and decompression carried out in 2 stages to relieve my sciatica. Mr Molloy had been extremely thorough in his initial examination and identified a problem previously missed by another spinal surgeon. My operations have been a total success and I have no sciatica whatsoever. Mr Molloy was meticulous in organising and overseeing my recovery to ensure there were no complications. In my opinion he is a brilliant surgeon who looks beyond the operation in hand in order to mitigate problems that might otherwise occur at a later stage.

Dr. Mohamed Aly

General Surgeon

I had an excellent experience with Dr Mohamed Aly. His expertise and depth of knowledge as a consultant upper gastrointestinal surgeon were clear throughout the consultation. He listened carefully, answered all of my questions thoroughly, and explained my condition and options in a clear and reassuring way. I felt fully involved in decisions about the next steps in my care. His professional, calm, and patient focused approach inspired real confidence. I would highly recommend Dr Aly to anyone seeking outstanding specialist care.

GenesisCare Surrey

Oncology

All of the staff are so friendly, this whole experience has been made so much more positive because of them. The facilities are wonderful, it feels more like a hotel lounge than a waiting area. The refreshments and activities are thoughtful for not just the patients but also to those who may be attending with them. I feel incredibly supported by the whole team here, from a welcome every time at reception to treatment the experience is top.

Sussex Wellman Clinic

Diagnostics & Testing

David has genuinely changed my life for the better. I first approached him when I started experiencing clear signs of low testosterone. He carried out an in-depth health check, designed a tailored plan to optimise my health and wellbeing, and the results have been life-changing. After just one year, I’m a completely different person — stronger, sharper, and feeling better than I have in years. I can’t recommend him highly enough.

Cancer Services

Oncology

I have been under the care of Professor Andrew Wardley for the past three years, and the care he has provided has been outstanding. He is always very responsive and open to any requests or questions. Throughout my cancer journey, he has consistently been calm, composed, and reassuring, which made an incredibly difficult time much easier to face. I am deeply grateful for his expertise, professionalism, and compassionate approach.