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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

From my initial appointment with Mr Hoo, I felt all my questions were answered and felt at ease, from the onset I knew I would choose Mr Hoo as my surgeon. I had done a lot of research for my procedure and felt reassured from my initial appointment. Pauline (Mr Hoo’s nurse) was also very informative and patient regarding any questions which I had. My surgery was booked and due to unforeseen circumstances had to rescheduled, Brenda in appointments was very helpful and offered me a cancellation slot which I was very thankful for. On the day of surgery, I was admitted into the admission pod and here all staff were attentive, I met with the anaesthetist and Mr Hoo and thereafter went to theatre. The theatre nurse and anaesthetist were so lovely, talked me through everything and I felt reassured. Thereafter, in the recovery ward, the nurse was excellent when asked about pain, I was immediately given pain meds which eased the pain and brought upstairs to a room which the excellent care continued. Mr Hoo came to see me and answer any further questions, truly 5* service from the onset. The hospital was spotless and attention to detail by all staff was exceptional.

Optegra Eye Hospital Hampshire

Ophthalmology

Pleasant waiting area with self-service drinks available. Within an hour you are called and escorted into the preparation/recovery room where you are prepared for the operation and the procedure is explained including a visit from the surgeon to check if you have any questions. The operation takes place in the adjacent theatre where again efforts are made to keep you informed as to what’s happening and before you know it you are escorted back to your recovery area for water and a biscuit. Staff were pleasant and attentive at all times. Once thoroughly checked out you return to the waiting area to be collected by your escort who has already been called to say your are ready for collection. I was back home within 2 hours

Mr Anwar Jafri

Orthopaedic Surgeon

. Mr Jaffri is an excellent communicator who is very reassuring and approachable. He carried out a detailed investigation into my condition and explained everything clearly, including a thorough description of the procedure. The operation itself and the post-operative care were excellent, with my recovery very well managed. I achieved a really good outcome and am now back to a very good level of functioning. He was always punctual and made himself available outside of consultations when needed, which was greatly appreciated. I felt well informed and confident in his care throughout.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

I was naturally very apprehensive about the procedure but was met with friendly reassurance at every stage of the process. Everyone was very helpful, always very anxious to answer all questions, and very keen to help in any and every way. All procedures were carefully explained and it was always made sure I’d understood and was happy to proceed. I can’t speak highly enough of all the care I received from every member of staff I met at every stage of the process

Ezra Health

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

I’ve never liked the NHS GP system. Ten minutes feels rushed and it isn’t suitable for those who want to pro actively look after their health and longevity. Luckily I’ve had a great experience with Ezra / Zenvité. Being able to schedule an appointment online at a time / day suitable for my busy schedule is perfect. I’m also able to get any medication required delivered to my door. Having regular check ins gives me peace of mind that my health is in order.

Marris Medical

Pain Management, Breast Surgery, + 5 more

Marris Medical were great from start to end. Booking the appointment was easy, with friendly staff. On the day of the appointment I was taken in earlier, the MRI procedure was explained and completed with ease. I was told I would get my report in 24-48 hours (over the festive period) however received it the same day in the afternoon. I would highly recommend them. I would definitely use them again if needed.

Mr Alan David James

General Surgeon

Everything was extremely good regarding the care and surgery. As someone who is usually uncomfortable with just visiting a hospital I was very relaxed before and after the operation. The only comment I can think of relates to a little more clarity as to the limits of the things I can do during my recovery at home e.g. first 2 weeks, 2nd 2 weeks, beyond.

Pulse Private GP Care

General Practice (GP)

A great experience for my ear wax removal, Dr Allamsetty & team explained throughout so I knew what was happening and what to expect. It can be strange when someone is rummaging about in your ears but when they are blocked getting them microsuctioned is one of the best things you can do, Professional throughout - would highly recommend.

Professor Olaf Wendler

Cardiothoracic Surgeon

Professor Wendler performed a quadruple bypass on me two years ago in January 2024. Despite some complications the whole experience was undertaken with care and professionalism. His calmness after the operation was extraordinary and gave me confidence and reassurance. I would like to thank him and his team for their unbelievable care.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

Very easy to make an appointment and quick range of dates offered to my convenience.The hospital is fairly convenient from home and the nice to have features of free parking,WiFi and coffee in comfortable surroundings are appreciated.The hospital is modern and spotlessly clean.The staff and friendly and give clear explanations.

Miss Ballari Ghosh

Obstetrician & Gynaecologist

From the very first consultation appointment to my discharge.. Miss Ballari Ghosh provided me a excellent medical service.. from each consultation appointment to my operation she explain everything in detail from what was my medical problem to what was going to happen with the procedure Would highly recommend Mrs Ghosh

Mr James Crinnion

General Surgeon

Mr Crinnion is a quiet, mild mannered gentleman but a confident and accomplished surgeon. He undertook two surgeries on my thyroid, 8 weeks apart. He has a calming and honest approach which made difficult news easier to receive. I strongly recommend him as a professional and his level of care and support.

Mr Paul Whittingham-Jones

Orthopaedic Surgeon

Paul has a friendly manner about him that you cannot help but warm to. He listens to you and explains things simply and clearly. You feel relaxed and welcomed, he has a genuine interest in your wellbeing. The private hospital is genuinely efficient and well run, all the staff are friendly and supportive.

Mr Jerome Lim

ENT Surgeon

I saw Mr Lim due to having a perforated ear that required surgery. Mr Lim was very professional and thorough throughout my experience. His knowledge and communication skills are excellent and he is very approachable and easy to talk to. I would highly recommend using Mr Lim.

Dr. Tania Brasse

General Practitioner

I've been using the service for many years. Today's appointment was with Dr Brasse, whom I had not previously seen. Dr Brasse was every bit as professional, thorough and knowledgeable as her colleagues. I left my appointment feeling cared for and reassured.