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Freedom Vision - Chelmsford

Ophthalmology

I had cataract surgery on both eyes on 4th December 2025 and l was discharged today, 12th January 2026. I'm so pleased to say l don't need to wear glasses or contact lenses any more. From start to finish, my experience at Freedom Vision Chelmsford was exceptionally good - and my end result is superb vision. - more than l could ever have hoped for. Colours are radiant and bright, and probably the biggest bonus for me is feeling so much more confident driving at night. After undergoing rigorous tests and scans , the actual procedure is very quick and painless. All the staff, without question were delightfully kind people and I'd like to thank them all individually, if only l knew their names. But in particular, l'd like to thank Nicola who guided me patiently and expertly throughout the whole procedure, and a massive thank you to Mr Hove , my surgeon, for being such a genius. If you are contemplating cataract surgery, l urge you to go for it - don't be scared - you won't regret it!

Mr Michael Fraser

Urologist

Dt Fraser Himself been extremely helpful especially as i was only advised by Nuffield this morning that the afternoon appointment had been altered at the last minute I appreciate hugely that he has gone out of his way to accommodate myself The biggest problem is with Nuffield is incredible difficulty in trying to communicate with Beaconsfield in that (for good commercial reasons - but extremely bad customer experience reasons), all communications are not directly with the hospital, but are through a central switch board which then has to communicate with the hospital and in this case as several times previously were unable to get through This is not a one off problem but i have experienced this several times in the past. Not a one off problem , but an internally structural and very damaging problem for the organisation Doctors have been great , but the Nuffield organisation as such is deeply flawed kindest Regards Jim C.

Dr Julius Bourke

Psychiatrist

At times I felt patronised, or belittled for my personal thoughts and queries. There was a situation which got out of hand were he would come to me and tell me everything I'd be saying behind his back to the nurses and was not happy at all about me doing this even though it wasn't criticism about him, they were confidential comments I was suggesting to the nurses to make my experience here better such as having a 10 minute warning before Dr Burke would be visiting. Overall Dr Burke is a very good Doctor who knows a lot about medications and about the mental health conditions I've been facing, however I don't think we were the best match as I am someone who likes to discuss alternative options especially when it comes to medications and I felt I didn't get a say in any of my treatment plans and what I would be more comfortable with, it would be shut down very quickly.

Ms Rubina Rahman

Ophthalmologist

I first had a consultation with Ms Rahman in 2023 as I had significant floaters in my left eye that were causing problems, especially with night driving. After a thorough examination of my eyes, Ms Rahman explained the procedure that she would perform of a combined cataract and vitrectomy operation. Although a very daunting prospect, Ms Rahman's knowledge, experience and confidence put my mind at rest. She explained what would happen and the after care required. The operation was a success and after a follow up consultation, I was signed off. I recently returned to Ms Rahman for slight posterior capsular opacification which she sorted immediately with YAG laser treatment. I cannot recommend Ms Rahman highly enough. Not only is she highly skilled Consultant Opthamologist & Vitreoretinal Surgeon, she's a kind and considerate lady.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

This was a follow-up appointment. It should have been after 2 weeks but because the practitioner works very part-time this wasn’t possible. She then said I should have been in sooner! Treatment not as successful as with past practitioners before we moved to this area (I had brought records to first appointment but she had suggested a different approach). Further treatment offered on the day of the follow-up but I felt the practitioner was getting very defensive and I was losing confidence, so I declined. When I was waiting to go in someone else was trying to book a follow-up appointment. When she couldn’t get one desk staff said it probably didn’t matter as most people don’t need it! This clinic suits me location wise but unfortunately this wasn’t a great experience so I won’t go back.

North Wales Eye Specialist Centre

Ophthalmology

I had an excellent experience under the care of Consultant Divya Mathews. She performed cataract surgery on both of my eyes with outstanding skill and precision. From the first consultation through to post-operative care, she was calm, reassuring, and very clear in her explanations, which gave me complete confidence and peace of mind. The results have been excellent, and my vision has improved significantly beyond my expectations. I am truly grateful for her expertise, professionalism, and compassionate approach, and I would highly recommend her to anyone seeking exceptional eye care.

Dr Jayshri Shah

Gastroenterologist

Attentive and thorough care received. Pitt that Benenden policy prevents sharing of imaging results so that another professional caring for patient can compare notes. Resulted in 1 month delay with MEI brain which required further investigation by CT when ENT specialist went on leave for a month and sane with CT abdo as follow up appointment planned alnost a month after test and had to be under care of another specialist abroad. The Secretary catehorically refused to send report citing Policy. Not the Doctor's fault but when Drs cantl't follow up for a month, reports should be shared.

Professor Peter Irving

Gastroenterologist

Thank you so much for the wonderful care that Professor Irving gave to me towards the end of 2025. He was incredibly reassuring, kind, knowledgeable and I felt able to ask him any question (however he answered almost all my questions without me even having to ask them). As a fellow healthcare professional, you can really tell when someone cares about their job and patients and Professor Irving really does. Thank you also to his wonderful secretary Victoria for answering all emails and being so lovely on the phone. I would highly recommend Professor Irving.

Spire Cambridge Lea Hospital

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 19 more

No problems with check in or with the meeting with Mr Krkovic. However the hospital is showing signs of neglect. The loo in the corridor outside Trinity Suite had no paper towels and and a completely overflowed waste bin. The coffee machine in Trinity was broken in October and is still broken in January. The former quite serious, the latter not serious but to be not fixed over so many months suggests neglect and that always raises the possibility that things I can't see are also neglected. SIte management needs shake-up.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

My appointment with Mr Philip Ahrens was convenient and went smoothly. All the reception staff at Portland Place were friendly and efficient. Dr Lee who and his assistant (Ahmed?) who carried out the ultrasound scan of my shoulder and the delivery of the steroid injection were first class. I have been treated by Mr Ahrens on two previous occasions - 2005 and 2010 - so I knew that he was the specialist I wanted to see on this occasion. Almost one week on and I am feeling the positive effects of my visit last Tuesday.

MUMS - Midlands Ultrasound and Medical Services

Allergy Medicine, Breast Surgery, + 37 more

Dear All, The Private consultation provided more patient-centred experience, because the system allows for significant time and autonomy that public services/NHS often cannot match. For that reason, the experience was highly better. Quick service of meeting the Doctor, same day having operation and less than a week a follow up face to face. Thanks to Dr Balachandran Sriram at MUM’S in Solihull. January 2026

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I ARRIVED AND THE FIRST THING I DID WAS TO GO TO YOUR CAFE, WHERE WHNE I ASKED FOR THE BLACK TEA TO HAVE SOME COLD WATER ADDED TO IT, WAS NOT ADDED ! BLACK MARK FOR YOUR CAFE SERVICE !! ROBERT WAS MOST HELPFUL, IN THAT THE GOOD SIR, WITHOUT ME ASKING STATED THAT HE WOULD REFER ME TO THE NHS. WHICH THE GOOD SIR HAS ! AND I AM APPRECIATIVE, ROBERT, GOOD SIR !

Tajmeel Clinic

Anaesthetics, Cosmetic (Aesthetic) Medicine

Excellent experience from beginning to end. The hair transplant results exceeded my expectations, and the doctor was extremely professional, knowledgeable, and kind throughout the process. He took the time to explain everything clearly and made me feel comfortable at every step. I’m very happy with outcome!

Mr Mahmoud Moussa

Obstetrician & Gynaecologist

Hello I'm thankful for the care, support and plans that was provided to me during the journey of my pregnancy for sure the advice from my consultant ( Dr musa) saved me and my baby. Thank you so much for your highly professionalism and dedication you shown me under your care.

Mr Naga Venkatesh Jayanthi

General Surgeon

Mr Jayanthi was very courteous and kind; my procedure was arranged quickly and carried out by a happy and well coordinated team. Recovery went well and exactly as had been explained to me - an excellent service

Dr Arun Sehgal

Pain Management Specialist

Good & helpful