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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Mr Ali Raza

Orthopaedic Surgeon

Very efficient visit to Ross Hall where I was seen on time, knee issue queried and some movements carried out to determine the problem and thereafter a quick visit downstairs to get some x rays taken. By the time I got back upstairs the x rays were examined and the initial findings confirmed. This was followed by a comprehensive explanation of the problem with different options of solutions provided with pros/cons and timescales indicated. I left the hospital with a good understanding of my knee issue and the facts to allow decisions to be made going forward. Overall a very positive experience and I would have no hesitation in recommending Mr Ali Raza to future patients with knee issues.

Omnia Therapy - Online

Psychotherapy

The support at the very beginning when I was accessing the service was excellent - the person I first communicated with was helpful, gentle and kind. I felt able to ask questions and to access the support on my own terms. Getting a regular appointment that suited my needs and schedule was also easy - as a single parent, I really appreciate the flexibility. The portal took a little bit of getting used to but here too, lots of friendly support was available. The counsellor I speak to weekly is just brilliant. They are flexible and kind, and our relationship has evolved according to my needs. It's genuinely changed my life, and I couldn't be more grateful.

Newmedica Newcastle

Ophthalmology

Lucy Clarke was recommended to me after a failed diagnosis and plastic surgery to my accident related damaged left eye lid. Lucy diagnosed the damage was to a muscle in the eyelid and her and her team carried out the surgery to correct this. Lucy and her team were so understanding and caring throughout the whole procedure and I was returning home within 2 hours of my appointment. I cannot thank Lucy enough for everything she did for me and once my healing is complete I will have the confidence and self esteem to enjoy my life again. Thank you to everyone at NEWMEDICA XX

Dr Bazo Raheem

Neurologist

This man is the first doctor who made me feel like my feelings were valid. He read my profile and memorised everything before I even stepped foot in that room, he’s the first doctor to do this for me in my 18 years of life - over 16 years of this dreadful illness and he was the only doctor to make me feel seen, feel like a human being. To him, all my symptoms mattered, none were too silly or too far fetched. I’ve only seen this man once, but he’s the only doctor I want in the future. He made me feel like a human again, not just my illness. Thank you Dr Raheem.

Mr Tamer El-Husseiny

Urologist

I was diagnosed with Benign Prostatic Hyperplasia (BPH). I opted to be treated by Mr Tamer EL-Husseiny. I am so pleased with my decision. He was extremely knowledgeable about the condition and set out the treatment options including the pros and cons of each approach. I chose Aquablation therapy and the procedure was very successful and fully resolved my symptoms. I was an anxious patient and really appreciated Mr El-Husseiny’s kind, warm and reassuring manner which helped to put me at ease. He is an excellent surgeon. I would highly recommend him.

Isleworth Pain and Injury Clinic

Physiotherapy

Our experience has been wonderful. My husband was dealing with ongoing leg and back pain that really affected his ability to stay active. After treatment, he can now walk long distances pain-free, which has been life-changing for him. I was struggling with knee pain, particularly when going up and down stairs. Now I can use the stairs comfortably again. The improvement in our quality of life has been significant. We are truly thankful for the care, patience, and dedication shown to us.

Dr Sarmed Sami

Gastroenterologist

I had digestive problems with pain etc for several months and none of the doctors I saw gave me explanation. I saw Dr Sami end of 2025 and today I feel completely back to normal thanks to his expertsie in diagnosis and treatment. I am fully back to my activities and enjoying life again. I was hesitant to take medications but now my life has changed and hoping to stop the medicine in the near future, but no rush.

KIMS Hospital

Cardiology, Breast Surgery, + 26 more

Overall, our experience was excellent. From the moment we arrived, the reception team and all staff were welcoming, friendly, and professional. We did not have to wait long for our appointment, which was very much appreciated. The waiting area was clean, comfortable, and calm, creating a reassuring environment at what was a stressful time for us. The whole visit felt well organised and patient-focused.

Real You Medical Aesthetics Clinic

Cosmetic (Aesthetic) Medicine

I always feel relaxed when visiting this clinic, knowing I’m in expert hands. Dr Taylor-Barnes is attentive, professional, and highly knowledgeable across products, procedures, and treatment options. Her expertise inspires confidence, and I’m consistently delighted with the results. I highly recommend her for injectables, laser, or any aesthetic treatment. Outstanding care and results every time.

Mr Stefan Weitzel

Orthopaedic Surgeon

From the first time of meeting until I had my follow up at 6 weeks post surgery i found Mr Weitzel very profession and understanding. He explained precisely what he was going to do, what to expect and what to do post surgery. He performed two full knee replacements on me and I have no hesitation in recommending him to anyone needing surgery.

Sussex Premier Health

Cardiology, Dermatology, + 18 more

Consultant was very thorough and knowledgeable and we came away with a forward plan to cure the problem. On many visits to our GP we never got the right advice or treatment, and each GP visit was 8 weeks apart which meant needless suffering. Thanks to premier health we are now making progress.

Newmedica Exeter

Ophthalmology

Five stars. All the staff were helpful and friendly, making me feel at ease. The consultant surgeon, Mr Harry Roberts was really thorough and efficient, keeping me informed with each step of the procedure. Very happy with everything so far and looking forward to the other eye being done.

Dr Steven Miller

Doctor Miller was very patient and reassuring. I feel much more confident in my health now and that there is a path forward. Doctor Miller ecplained my situation very well, was very kind and patient with my medical history, and carried out the examination in a very respectful way.

Dr Sree Rodda

Oncologist

I couldn’t rate Dr Rodda too highly enough. Not only does she have the clinical knowledge but, every bit as important, the patience and people skills to communicate, explain, listen, agree the best way forward and manage its delivery. She, and her staff, inspire trust.

Dr. Farrah Ayob

Pain Management Specialist

Very happy with my treatment by Dr. Farrah Ayoub. She is very thorough, takes time to explain everything and answer your questions, doesn't rush you and listens to your worries. I'm now in recovery with no pain symptoms which will hopefully continue.