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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I had booked an echocardiogram with a female technician, and had taken the day off work to attend, but when I arrived and asked about the female technician (to confirm), I was told that a female was not available, which was extremely disappointing. I had called twice earlier in the day (before travelling to the appointment) to confirm that a female was available, but no one in the echo department answered the phone. Further, I have been attending the Cleveland Clinic since March of last year, when I had a subarachnoid haemorrhage, and had been told that my standing request for a female echocardiogram technician had been recorded in my patient profile. The staff in the imaging department seemed to be surprised that a woman having this test would insist on a female technician, which indicated a lack of sensitivity and training, and they appeared not to know how to handle this situation. So, not only did I waste my time and lose a work day due to this oversight, but I had to cancel my follow-up cardiology consultation, and now cannot take time off work to reschedule until the new year, which has created a very stressful situation for me. In my opinion, the Cleveland Clinic should always have a female echocardiogram technician on duty, for women who are uncomfortable with a male, and the front desk staff needs much better training in this regard.

Harley Street Specialist Hospital

Cosmetic (Aesthetic) Medicine, Dietitian, + 8 more

Dear Team, I would like to provide feedback, as my experience at Harley Street Specialist Hospital has genuinely changed my life. I want to say how incredibly grateful and eternally indebted I am to my surgeon, Mr Luke Cascarini. He has given me a completely new lease of life. He is not only an outstanding surgeon but an exceptional human being, and I cannot thank him enough for the care, precision, and compassion he showed throughout my entire journey. I would also like to express my heartfelt thanks to Janet, Dr Bosh, and all the nursing staff, as well as every member of the team right down to the wonderful ladies on reception, including Marianne. There are too many to name individually, but every single person played a role in making this experience extraordinary. The hospital itself does not feel like a hospital at all — it feels more like a health retreat where you leave as a better version of yourself. The environment, the warmth, and the standard of care are truly exceptional. For anyone suffering from sleep apnea, as I was, or dealing with any of the conditions treated by your specialists, I could not recommend HSSH and Mr Luke Cascarini more highly. You have all transformed my life in ways I cannot properly put into words. Thank you, sincerely, for everything. Warm regards, Mr Shefik

Online Psychiatry

Child & Adolescent Psychiatry, Psychiatry, + 1 more

Good evening, Today I received the official confirmation that I have passed my viva, and as I promised, I wanted to share this happiness with you. I am writing with overwhelming joy, remembering your support and the help that I will never forget. Thank you, Doctor, from the bottom of my heart—you truly saved my life. Before contacting you, I felt I had nothing, yet in less than a year I was able to complete my thesis. It is something I could hardly believe. Thank you again for the kindness you have shown in helping someone like me. I am currently arranging my trip to Saudi Arabia next week on Wednesday, and I will return for graduation next summer. I would like to ask whether you recommend that I continue the medication. If so, my current prescription lasts month, I may need to request more, as I found that only the first medication I used is available in Saudi Arabia.

Mr Tamer Sweed

Orthopaedic Surgeon

I honestly can’t thank Mr Sweed enough for everything he’s done for me. From the very first appointment, he made me feel calm, listened to, and completely confident in the process. He explained everything clearly and never made me feel rushed or unsure. The surgery went perfectly, and my recovery so far has been better than I ever expected. What really stood out was how reassuring and encouraging he’s been — not just fixing my knee, but also giving me the belief that I can get back to my best again. That confidence means everything during rehab. He’s an incredible surgeon and a genuinely caring person. I feel very lucky to have been under his care and I’ll always be grateful. I couldn’t recommend him highly enough to anyone facing ACL surgery.

Dr Andrew De Burgh-Thomas

Sexual Health Doctor

Andrew was incredibly patient, understanding and clearly addressed my questions and concerns. He made me feel comfortable to be open and honest and the experience has reinstalled a greater sense of faith in healthcare services in general. I suspect I have ADHD and am diagnosed with generalised anxiety and engaging with healthcare services can be very difficult for me but Andrew was genuinely the nicest Dr I have ever been seen by. If all drs where like him I would have no issue engaging with services and being open and honest. His attitude was professional, attentive and understanding and I felt I was able to be myself without stigma or judgement.

Mr Andrew Baldwin

Oral & Maxillofacial Surgeon

I recently visited Mr Baldwin and couldn’t be happier with the level of care I received. From the moment I arrived, everything felt smooth, organised, and reassuring. Mr Baldwin’s manner and professionalism were exceptional — calm, friendly, and attentive. I never felt rushed, and he took the time to listen properly, which made the whole experience feel very personal. All in all, a brilliant experience and absolutely deserving of five stars. I would happily recommend Mr Andrew Baldwin to anyone considering private treatment.

Ms Eleni Mavrides

Obstetrician & Gynaecologist

Having had my son born at Portland hospital, the experience had been amazing, I was well look after by Eleni Mavrides our consultant! Our son was a miracle baby after a failed IVF and being an older mother, Eleni has been the most amazing, Kind and the most efficient consultant l have ever met! Her warmth and kindness has been exceptional. My surgery went very smoothly and she performed the surgery with excellent care and fantastic professionalism! You would be very lucky to have her!! She is a five star human being!

Newmedica Slough

Ophthalmology

We checked in early, due to traffic, 20 minutes early at 13.10 for an appointment at 13.30. At 14.05 I returned to the reception desk to ask why a large number of customers had arrived after us and been seen before and the Team Lead stated that she would check for me. She came back 3-4 minutes later to notify us that the reception staff had not booked us as arrived. We were told that they were sorry and that we would be moved to the front of the line. We did not have a very good experience with you.

New Forest Psychiatry

Psychiatry

I was made to feel comfortable right from the start. To my surprise, there wasn’t even a hint of awkwardness. The level of questioning was perfectly balanced - just enough to gather insight without overwhelming me. I often get tearful when explaining myself, but that feeling was almost instantly eased the few times it began to surface. I felt understood, and that made all the difference. Thank you for starting the journey of unravelling this for me. I feel a huge sense of relief.

Mr Simon Mackey

Plastic Surgeon

I am very pleased with the treatment I had with Mr Mackey. Throughout my journey with him, he has been kind, very clear about the procedure, reassuring and very professional. It’s been a week since my treatment, and although I am still recovering, I am very pleased with what he did. I was quite anxious beforehand, but seeing the results for myself, I know I made the right decision. Thank you Mr Mackey for changing my life, and making me happy again!

Mr Jignesh Patel

Orthopaedic Surgeon

I had a full hip replacement and I am delighted with the results. I can now walk up stairs properly without any pain or discomfort and get around much easier. Throughout the process Mr Patel was very thorough and professional, pointing out possible problems that could occur with surgery as well as the benefits. I am so pleased with the treatment I received and would not hesitate to recommend Mr Patel. He is also a very nice person to deal with.

KIMS Hospital

Anaesthetics, Audiology, + 26 more

Loved every bit of it! The aftercare, physiotherapy were excellent! Looking forward to my extra physiotherapy appointments, they really know what they doing and they do it very well. Very friendly, patien, professional staff. Any queries I had were delt with swiftly and professionally. The approach is person centred. Once again I would like to thank the team and Dr Craig Zhao. BIG THANK YOU! Your's sincerely Andy V

Ms Alison Luther

General Surgeon

I cannot recommend Dr Luther highly enough! From the moment I walked into her treatment room, I felt welcomed and valued. She took the time to listen to all my concerns, demonstrating genuine care for my well-being. Her holistic approach to assessment was refreshing. Dr Luther's expertise and compassionate demeanour made my experience truly exceptional. She provided clear explanations. I had every confidence in her.

Check4Cancer

Diagnostics & Testing, Oncology

I was seen quickly and the consultant was friendly and thorough, clearly informing me of the results of my examination. Subsequently, he emailed me the full outcome. However, I received a subsequent email and letter from Check4Cancer that was for somebody else's results (there was no identifiable information to who the results pertained to).

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I had a zoom meeting, so can't really comment on cleanliness or the physical practice. The assessor was amazing, really friendly and took things at my pace. I love the format, ending on a positive after almost 2 hours talking about all the ways I felt like I'm failing at life really made a difference to my outlook the rest of the day.

Dr Susannah Bloch

Respiratory Doctor

Dr Bloch was very well prepared and gave clear and concise opinion about my cancer and treatment options. She explained the results of various scans and was very open and receptive when discussing my health concerns. I felt confident with her knowledge and professionalism.