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Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Mr Roberto Casula

Cardiothoracic Surgeon

From my experience with Mr. Casula, I have no doubt that he is an expert in his field. I consulted him for a severe mitral regurgitation, a condition I knew very little about, but he explained the issue clearly and described the symptoms I was likely experiencing with complete accuracy. He then walked me through the impact of my condition and how it could progress if left untreated. It quickly became clear that timely treatment was essential. Next came the discussion about treatment options—repair the valve, with a fallback to replacement it if necessary, along with the choice of replacement available using minimal invasive treatment for fast recovery time. This was the most intimidating part of the entire process, but Mr. Casula made everything as straightforward as possible so my family and I could make an informed decision. What impressed me most was his high standard of care: he wasn’t willing to let me undergo a 4–6 hour surgery without ensuring a lasting, effective solution. We talked through our goal and the contingency options if the initial plan wasn’t achievable. On the day of the surgery, he made sure my family and I were fully comfortable with the surgery plan, what I was going to go through, and what to expect afterward. Just over four hours later (which felt more like 30 minutes to me), I woke up to learn that the surgery had gone smoothly and there had been no need to consider any of the backup plans. That was two weeks ago, either I have high tolerance for pain or the pain management is excellent. I mostly too paracetamol and he is still checking in to make sure I’m doing well. His care has been truly amazing and has exceeded all my expectations. Thank you, Dr. Casuala.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Wow, what an amazing place with a holistic approach to recovery. Far from previous experiences that simply provide a detox and a few tools tacked on the end. Delamere provides any willing individual the opportunity to explore yourself and a way of life that can truly bring balance and happiness. The food was excellent, home cooked with minimal processed food, probably only the tofu as the vegetarian option was processed, along with bacon and sausage for breakfast. Chefs were very approachable and friendly, even gained some advice on what to cook at home. The overall environment was clean, tidy and well maintained. The liaison team were excellent and always on hand to support and guide when needed.The nursing team were also superb, always there to answer any medical questions in a compassionate way. The mentors provided clear direction without judgement or bias. My therapist was second to none and created a safe environment for me to discover myself, while always being there to catch me when I stumbled. All in all a life changing experience. I have left with a solid toolset and aftercare package that will steer me through a joyful life with my friends and family. Only negative was the insane temperature in the bedrooms…..bring some cool PJs.

Fortius Clinic London

Diagnostics & Testing, Hand Therapy, + 14 more

I had an outstanding experience at The Fortius Clinic. From the moment I arrived, I felt genuinely cared for and understood. The environment was calm, welcoming, and instantly put me at ease. Every member of the team showed exceptional kindness, expertise, and sincerity, which made me feel truly supported throughout my visit. Dr. Joideep Phadnis demonstrated the same remarkable professionalism and compassion—he took the time to listen, explain everything clearly, and personalise my treatment with great care. I left feeling confident, reassured, and extremely grateful. The Fortius Clinic’s dedication to empathy and exceptional patient care is truly extraordinary. I can’t recommend them highly enough.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

The King Edward V11 hospital is the best of the best in London. The cleanliness, kindness, fabulously trained and knowledgeable professionals in each and every department are second to none. I’ve been visiting this hospital for more than 45 years, and always had a most positive experience. From the Porters and Reception team to their Consultants and Physiotherapists, they are impossible to fault. On my most recent visit, I visited the imaging department, and was scanned by the amazing Dr Clare Allen, and her team. She was the personification of professionalism, yet also one of the most empathetic Consultants I have ever come across. I can’t recommend her or her team, more highly.

RTN Mental Health - Private

Diagnostics & Testing, Psychiatry, + 1 more

The most stressful and frustrating part of using RTN services is the lack of communication and poor response times. I have used RTN both via the right to choose path and for a private assessment. You would expect the private service to be quicker and have better communication but this has not been my experience. It is impossible to get hold of anybody. I have sent multiple emails and left voicemail but there is no sense of urgency in responding and waiting times are long. You don't even receive an acknowledgement or holding email to manage expectations. Some very basic and easy changes could be made to make the customer experience so much better.

Nuffield Heath Cardiff Vale

Breast Surgery, Cardiology, + 20 more

We recently visited Nuffield Vale of Glamorgan for my son’s squint surgery under the care of Dr Jewsbury. The whole experience was excellent from start to finish. Communication was clear, reassuring, and consistent, and every member of the team went out of their way to make sure my son felt safe and supported. Dr Jewsbury’s care, both on the day and in the weeks that followed, was exceptional. The results have surpassed our expectations and have been genuinely life-changing for my son. We are so grateful for the professionalism, kindness, and attention we received throughout. Highly recommended.

Mr Sam Dutta

General Surgeon

Dr. Dutta, and I couldn’t be happier with the experience. The quality of the surgery and the overall care were excellent. Dr. Dutta not only made me feel confident and well-informed, but his great sense of humour also helped ease any nerves I had before the procedure. The recovery has been smooth, and I truly appreciate the professionalism and warmth he brings to his work. If I ever need another operation in the future, I will definitely be requesting Dr. Dutta again. Highly recommended!

Harley Street Hearing

Audiology, Ear Care

The whole experience of phoning first thing in the morning to make an appointment to have my earwax removel - through to later in morning when it was carried out felt like a “model” experience in care. My audiologist was patient, explained the process and worked efficiently to remove all the wax bringing much needed relief. She also gave me advice on oiling my ear to help the wax dispersal in future.

Cromwell Hospital

Paediatrics, Cardiology, + 17 more

This was my first treatment session with Mr Raf Niziol and from the outset he was warm, helpful, personable and kind. His friendly demeanour immediately put me at ease and he was patient and understanding. He explained everything clearly and thoroughly and also gave plenty of space for me to share my own thoughts and ask questions. I will be switching to Mr Niziol for all future and ongoing treatment.

Mr Mark Wevill

Ophthalmologist

I did my own research to find the best consultant possible as this was a big decision for me. Mr Wevill was excellent from start to finish. At every stage, what he explained would happen was what I experienced and it was much more straightforward than I ever imagined. I had LASIK and the results are fabulous. After 36 years of contact lenses and glasses my vision is now perfect.

Mr Sohail Yousaf

Orthopaedic Surgeon

Mr Yousaf is an exceptional consultant - he really cares about patient outcomes. His follow up is excellent. He also has a very caring manner and makes sure that me as his patient has the best result possible. Thank you - can not recommend highly enough.

Mr Farooq Khan

Urologist

I can’t speak highly enough of Mr Khan and his team. My recent HoLEP one week ago was successful, painless and achieved exactly what Mr Khan had explained. The after care was exemplary. So thankyou all, I really do think I have my life back now.

Dr Mamta Joshi

Diabetes & Endocrinology Specialist

My experience with Dr Joshi was outstanding. She demonstrated thorough knowledge, patience, and genuine compassion. I felt well-informed and well-cared-for throughout the entire visit. Highly recommended

᠎ Elizabeth Kyriacos

Dietitians

My visit was very professional and informative the information and explanation provide was clear and informative, Elizabeth is very good and support you and Tailoring the diet form your needs.

Dr Martin Zunde

Dentist

Martin is an excellent dentist. I’ve been his patient for five years, and his kindness and professionalism consistently put me at ease, even as a very nervous patient. Highly recommended.