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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Dermatology, Endocrinology & Diabetes, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

Kingsbridge North West Hospital

Anaesthetics, Vascular Surgery, + 32 more

The hospital was very clean, staff were very friendly and helpful. The procedure staff were particularly nice and professional. I was very happy with the procedure and the level of professionalism and also good bedside manner. One/two areas which could be improved if you are interested : 1. Pre-procedure information suggested an overall time from entry to release of approx 2hrs. With a 6pm admission time, I assumed I could arrange a collection for 8.30pm with some time to spare. However, on arrival, after approx 1hr 15mins it became apparent that the admission time of 6pm was a general time for 3 patients to be admitted and seen that evening between 6-9pm. I happened to be patient no.2, so was seen around 7.30 and released around 9, meaning I could not use the lift arranged (my wife &kids were ok til then, but not after). This then presented me with a choice of either taxi home or to ask someone at short notice to come and collect me. Had I known the range of procedure/release times in advance, I would have arranged a different, more appropriate, lift from the start. This leads to point no.2 2. I was not made aware of the choice on whether to have sedative or not. The literature states "you will be given a sedative" not that you have a choice. After the delay above, this then created a difficulty whereby if I took the sedative, I could not legally be released to an unknown taxi driver and would have to arrange another lift at short notice or not take the sedative. I opted to not take the sedative. Had I known this option was there, I could have driven myself to and from the appointment. It also would have saved my wife and kids spending time in the car on a busy evening. In connection with this, during the appointment, it sounded like release/recovery after the sedative was likely to be several hours, so release before 10-11pm was unlikely from the start and it was always probably going to be later if I took the sedative. Please don't take the above as criticism, just highlighting that making the choice on sedative clear would have allowed me to more easily plan both my transport. Also providing a bit more detail on the admission/procedure time range and release time range would have allowed me to more easily arrange appropriate transport. Basically, more information would have made things a bit easier is all

Mr Vivek Srivastava

Cardiothoracic Surgeon

From my first meeting with Mr Srivastava in January, I felt at ease and confident that I was in the very best hands for my open heart surgery, to repair my Mitral and Tricuspid valves. I was listened to and my points were acknowledged , every detail was explained very well and my questions were all answered fully. There was no time pressure and I did not feel rushed in anyway during the meeting, my wife whom was with me felt the same. On the day of my surgery, Vivek spent time explaining the procedure again and due to his calm nature I felt very relaxed and totally confident in his ability. My wife Claire was called by Vivek and he informed her how my procedure had gone, which she was very pleased about. Claire felt from the call that he genuinely cares. I was visited daily by Vivek and his team whilst I was recovering in hospital, showing me a caring and attentive bedside manner, his time with me never felt rushed. Mr Srivastava saw me for me for my 6 week follow up assessment, together with James, one of his Registrars, the appointment went very smoothly. Vivek’s team members that I met all spoke very highly of him, as do the staff in CCU and on the CT ward. I am extremely grateful for the help that Vivek has given to me. He is an amazing surgeon and a very kind and good man. I am extremely pleased that my Cardiologist referred me to him for the surgery and care. I obviously hope never to need this sort of surgery again, but if I did my prayer would be that I was under the care of Vivek. Thank you again for everything.Mark M

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

Every time I come for an outpatient appt, the specialist is an hour behind time.. the secretary/receptionist should have called ahead of time to expect delays but they don’t!! They leave it till the time of the appt to mention the hefty delay!! Last time I had to leave as I could not wait out an hr delay! So complete waste of my time & money grrr! Something that could easily be rectified with better communication from the clinic!! Including the fact when I had an outpatient procedure, I had a 2.45hrs delay as there was a delay due to an emergency in the morning.. again no contact from the clinic informing me of this delay.. had I been informed earlier before arriving at my appt which was scheduled at 1pm, I didn’t not have the procedure till 3.45!! Had there been communication from your clinic informing me of the delay I would have left home later and not have left the dogs alone for 8hrs due to the clinics inability to keep patients informed of delays!! Grrr! Every single time due to lack of communication I’m left frustrated and angry!

Westminster Women's Clinic

Cosmetic (Aesthetic) Medicine, Fertility Medicine, + 8 more

I recently attended a Preconception Appointment with Mr. Adam Jakes at the clinic. From the moment I arrived, I was greeted with a warm welcome from Gemma at reception and Mashal kindly assisted with my pre-appointment obs. The clinic itself is immaculate, modern, and beautifully presented. During the consultation, Dr Adam took the time to thoroughly review my medical history and discuss plans for baby number two. We spoke in detail about my Type 1 diabetes, its potential impact on a future pregnancy, and strategies to optimise blood sugar control beforehand. The appointment never felt rushed; Dr Adam provided clear guidance and even highlighted the progress I’ve made, which was a reassuring confidence boost. I would highly recommend Dr Adam, especially for anyone managing a medical condition. The experience was seamless, and I received comprehensive follow-up notes within just a couple of days.

Ms Shikha Kapur

Obstetrician & Gynaecologist

Ms Shikha did my surgery for full hysterectomy. It all went very well my recovery wasn’t that smooth after but soon after I got better with the help of shika and team constantly checking in on me and me being able to reach out. At a very stressful time. I haven’t really got words that praise shika enough. Her efforts for diognoses and the care since have been priceless. Already (and only a little after a week) I am seeing life changing results , having suffered 27 years day in day out. If I hadnt have gone that day for my consultation we would still be in the hellish life limbo dead end… thanks Shika my life ahead is looking brighter and the care and support from her is overwhelming. The kindnest most thourough and earnest person in this field I have ever met and I can’t recommend her enough…. Thank you shika. Sophie S.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

From the surroundings to the therapists, mentors,guest liaison, nursing, kitchen and cleaners the welcome, friendly approach is like a massive hug. The cohort that I’ve had the pleasure of sharing my journey makes settling in and feeling welcome so much easier. There is no judgement here, from the moment you enter, the detox plan is in place, the accommodation is spacious, clean, modern and super comfortable. Nobody speaks or treats you like a patient, it’s a ‘family’ feeling where you trust the people around you to do everything they can to help you, and they do!

Cathedral Eye Clinic

Ophthalmology, Optometry

As per usual every part of my visit is very professional and all the communication is prompt and informative, it is good to receive a copy of the progress. My last visit was on Saturday 6th December and it was a review of the laser treatment on my left eye - I was delighted when the review confirmed that the pressure on my eye had fallen to normal - this was a 50% reduction. I only had to put one eye drop at night. This was very professional and I have a six monthly review in my diary for 2026. I would have no problems at all in recommending Cathedral Eye Clinic.

Mr Amit Kotecha

Orthopaedic Surgeon

A very professional doctor who is clearly well informed and very capable. It has been just under 7 weeks since my Total Knee Replacement on my left knee and already I am able to walk without any aids. I can straighten my leg and bend in excess of 110 degrees, and my wound has healed very well with only moderate scarring. Mt Kotecha also carried out a Total Hip Replacement (right hip) earlier in the year and I would recommend him without hesitation. His support team at Spire Parkway Hospital in Solihull have also been outstanding.

Miss Kate Panter

Obstetrician & Gynaecologist

My appointment with Miss Panter herself was excellent. She answered my questions very helpfully and proposed a treatment plan which was exactly what I’d come for, with careful explanations and kindness. I found there was quite a high level of confusing and duplicated ‘admin’ in the run-up to the appointment: emails requiring me to fill in form after form in an unhelpful (to both of us), confusing and anxiety-provoking way. But the actual appointment with my consultant was very good.

Mrs Kalaivani Lingam

Obstetrician & Gynaecologist

I really appreciated the way Mrs Lingam listened to my symptoms and gave her recommendations for next steps. Additional to the gynaecological issues I was having, there were other, non gynaecological symptoms that she decided required blood tests and went into GP mode. I really feel that her ability to listen and bring a holistic perspective to health is excellent. Additionally the surgery she went onto conduct has given me the outcome I’d hoped for,

Dr Caroline Platt

Paediatrician

I visited Dr Platt with my young daughter, who was suffering recurrent UTIs. It is testament to the quality of the care we received that we returned a number of times. Dr Platt has a wonderful bedside manner and always both myself and my daughter at ease. She took the time to listen to my concerns, arranged thorough medical investigations, and provided avenues of community and medical support that significantly improved my daughter’s ongoing care.

Dr Louise Langman

Psychologist

Louise was very patient while I tried to figure out when/how I could fit regular online and in person sessions into my hectic life as a busy mum. Now we’re having regular conversations and I’m finding them hugely beneficial. She is very positive and supportive, encouraging and authoritative, and helps me work towards practical, actionable solutions. More than this she seems to genuinely care, which feels like a really comforting space to open up.

Nuffield Health Edinburgh Hospital

Cardiology, Dermatology, + 9 more

I was very nervous about cataract surgery but was instantly put at ease by Dr Tint. He explained the procedure in detail and reassured me I was in safe hands. It was also important to me to get the follow up appointments post op and to get the professional feedback which he provided.. Dr Tint was recommended to me by a family friend and I' am so happy that I went with their recommondations.My experience was first class.

Dr Niall Keenan

Cardiologist

I have unfortunately had to consult far too many medical professionals over recent years and Dr Keenan stands out from the crowd. His warm “bed side manner” / exemplary patient communication skills and genuine caring attitude are second to none. His advice with a holistic perspective has helped give me piece of mind. I would whole heartedly recommend him to anyone who needs a cardiologist.

Venturi Cardiology

Cardiology

Service excellent from start to finish. Staff were very welcoming. Dr Hasleton, listened to my concerns and explained all aspects of consultation. Follow up appointment, Dr Hasleton took time to explain outcomes and actions and was able to reassure me and answer my questions in an easy understandable way. Wouldn’t hesitate to recommend Venturi Cardiology. Thank you.