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Bourn Hall Fertility Clinic, Wickford

Fertility Medicine, Obstetrics & Gynaecology

Our experience with Bourn Hall Wickford was extremely disappointing, particularly in relation to the consultant responsible for our treatment. My wife has endometriosis and therefore required careful and individualised consideration throughout the IVF process. Unfortunately, from our very first consultation, we felt that the consultant was dismissive and unprofessional. We were told that we should not be there at all and that our chances of pregnancy were only around 5%. This was extremely demoralising, particularly as we had already been accepted for IVF treatment. What concerned us most was that, despite the complexity of my wife's condition, we had very little direct contact with the consultant throughout the following year. Important decisions were made without what we felt was adequate discussion with us. We specifically raised the issue of frozen embryo transfer because all specialists treating my wife's endometriosis had recommended this approach, but we did not feel that our concerns were properly listened to. The lack of personal communication was particularly disappointing. On occasions when the consultant passed through the waiting area while my wife was there, she would not even acknowledge or greet her. Regardless of the clinical circumstances, we believe patients undergoing such an emotionally and physically demanding treatment deserve basic courtesy and communication from the doctor responsible for their care. Our first cycle subsequently resulted in an ectopic pregnancy and a hospital admission. We fully understand that an ectopic pregnancy is a recognised complication of IVF and are not claiming that the clinic caused it. However, the way our concerns had been handled beforehand made the experience considerably more difficult for us. Following the ectopic pregnancy, we also felt there was insufficient communication from Bourn Hall. A scheduled scan was cancelled after we informed the clinic about our UCL hospital assessment, but we received no proactive follow-up or clear guidance about what would happen next. We ultimately decided not to continue with Bourn Hall Wickford for our second cycle and moved to a different clinic. This review is not intended to criticise the nurses or other members of staff, many of whom were helpful. Our concern is specifically about the consultant-led care, communication, and the lack of feeling heard as patients with a complex medical history. For us, IVF is a major physical, emotional and financial commitment. We expected our concerns to be listened to, our treatment options to be properly discussed, and to feel that the consultant genuinely cared about our case. Unfortunately, that was not our experience.

Dr Yasir Azim Mirza

Dermatologist

I was seen on time, and the procedure was explained to me as to what to expect including the post op details. Both Dr Mirza and the nurse assisting were friendly and checked on how I was during and after the procedure and what I would be receiving by way of correspondence etc., afterwards. i was told what I needed to do afterwards by way of changing and cleaning the wound and plaster, and when I should book up at my local surgery to have the sutures removed. My only complaint, which is not aimed at Dr Mirza of course, but the hospital, as unlike the equivalent Spire Hospital in Southend , I was hoping to have a second incision removed as well, as Southend had allowed 90 minutes for the operation, but was advised that the Hartswood Hospital in Brentwood were only allowing 60 minutes, meaning a second appointment is needed, so there was only enough time for the removal of one of the growths. plus to rub salt into the wound, ( I don.t mean that literally of course) was also advised that despite the shorter time provided by Hartswood the price was £781 to book the hospital time compared to only £551 at Southend. I would like an explanation of that please.

rtwskin (Royal Tunbridge Wells Skin Clinic)

Cosmetic (Aesthetic) Medicine

I recently had a thread lift treatment for my jowls with Dr Fatima. From the initial consultation through to the actual treatment, the whole process has been smooth and reassuring. During my consultation, Dr Fatima took the time to explain the procedure thoroughly, what I could expect afterwards and answered all of my questions and concerns. On the day of the treatment, both Dr Fatima and nurse Zita put me at ease and made sure I was comfortable throughout the treatment, which was surprisingly quick and straightforward. I was really pleased with how well everything went afterwards. I experienced no pain, swelling or other side effects and only had very minor bruising. It took just a couple of days for the treated areas to settle and the recovery was much easier than I had anticipated. Although I can’t see the full results just yet, I’m very much looking forward to seeing the gradual changes over the coming weeks and hopefully the final results over the next months or so. From the consultation to the aftercare, I’ve felt completely looked after, reassured and comfortable throughout the whole experience.

Corrective Pain Relief

Acupuncture, Mobility, + 4 more

I have been seeing Adrian for around a year, initially following a dance-related neck injury, but my primary concern was actually migraines, for which my neurologist had recommended seeing an osteopath. From my first appointment, Adrian took the time to understand the different issues I was experiencing and developed a treatment plan to address them as efficiently and effectively as possible. What has really stood out to me is the variety of techniques and tools he uses alongside osteopathic therapy, including cupping, acupuncture, massage using a massage gun and gua sha, adapting the treatment depending on what my body needs at each visit. Every appointment has felt comfortable and welcoming. Adrian is consistently friendly, professional and attentive, and I have always felt that he genuinely listens and takes the time to understand what is going on rather than taking a one-size-fits-all approach. After a year of treatment, I can genuinely say that I would recommend Adrian to anyone looking for an osteopath who combines professionalism with a thoughtful, individualised approach to treatment.

The Bespoke Clinic

Allergy Medicine, Coaching, + 5 more

I had such an amazing experience at Bespoke Clinic today! From the moment I arrived, everyone was so friendly, welcoming and helpful. The whole clinic felt incredibly professional, clean and comfortable, which immediately put me at ease. A special mention to Abi, who carried out my treatment. She was absolutely lovely and made me feel so comfortable throughout. She explained everything really clearly, answered all of my questions and was so reassuring and professional. I felt completely looked after from start to finish, and the treatment itself was amazing. You can really tell that the whole team genuinely cares about their clients and takes pride in what they do. The combination of the friendly staff, professional service and lovely atmosphere made the whole experience so positive. I’m really happy I chose Bespoke Clinic and would definitely recommend them to anyone considering a treatment. I’ll definitely be returning — and a huge thank you to Abi for looking after me so well!

Moorfields Private Eye Hospital

Ophthalmology

I required a cataract operation which includes the replacement of a lens in one eye. I was very nervous about the procedure as this eye was my only functioning eye. Despite the high success rate of this type of operation, I knew some friends who had not obtained the outcome they had hoped, for various reasons. I had therefore decided to have my operation at Moorfields with one of the best eye surgeons I could find: Professor James Bainbridge. I had tests before I saw Mr Bainbridge for the first time and we agreed to go ahead with the operation. I was booked in for the operation within a couple of weeks. On the day of the operation the staff, nurses, anaesthetist and theatre staff were all reassuring, professional and skilled. The outcome for me has been life-changing: I can read comfortably; I can now drive confidently and I can see the cricket ball when I go with friends to the Oval. I am delighted and very grateful to everyone who has made this possible.

Dr Anas Qureshi

Neurophysiologist

I had an excellent experience with Dr Qureshi and wouldn’t hesitate to recommend him. He was incredibly thorough, friendly and reassuring throughout my appointment, and took the time to listen carefully to my concerns and explain everything clearly. Although he wasn’t able to give me a definitive diagnosis, he carried out a very thorough assessment and was able to rule out a number of possible causes, which was extremely reassuring. He was also very clear about what he could and couldn’t conclude and what the next steps should be. What particularly impressed me was that he went above and beyond what I expected from the consultation. I came away feeling listened to, reassured and much better informed. It’s rare to leave a medical appointment feeling that you’ve been given so much time and attention. I’m extremely grateful for the care I received and would highly recommend Dr Qureshi.

Spire Washington Hospital

Cosmetic (Aesthetic) Medicine, Obstetrics & Gynaecology, + 1 more

I have had an exceptionally good experience at The Spire Hospital and would highly recommend it from my initial appointment, my inpatient experience, to my discharge and the follow up care I have received. All my appointments have been on time and the reception staff are so friendly and helpful. It has all been so efficient and having everything carried out in the same place is so effective and time saving. All the staff were extremely friendly during my admission, my operation, my recovery and my very organised discharge home. I felt very well looked after and very confident and comfortable with everybody who looked after me.

Mr Dinesh Alexander

Orthopaedic Surgeon

I am 79 years old and had a total knee replacement and everything went great. I left hospital the day after the operation and was a little concerned about the potential pain and inconvenience. It could have not been any better. I had no pain and was told by the physiotherapist that i was moving my knee a lot more than most people. All of this was down to my surgeon Mr Dinesh Alexander. It was my brother's funeral the day after the operation and everyone worked hard to discharge me by 10am I would highly recommend Mr Alexander and all the staff at Beardwood Hospial in Blackburn

Mr Graham Lawton

Plastic Surgeon

I had an operation on my right hand for Dupyutrens Contracture which was severely pulling down my little finger and affecting my thumb. Graham Lawton warned me that as the condition was quite advanced he didn't think the little finger could be fully straightened, but he thought he could make it significantly straighter. The operation took three hours under general anaesthetic and I am very happy with the result. Three months later my little finger is only about 10 degrees from straight and I have full functionality in my little finger and thumb - indeed the whole right hand.

Dr Ali Rismani

Haematologist

Dr Rismani has been an excellent clinician, guide and support on my CLL journey over the past 4 years. He has been impressively efficient, including chasing other departments for scans and results, but has also offered the necessary time to explain the CLL and its treatment in detail. As well as being an expert in his field, he has displayed excellent communication and genuine caring qualities. His manner at consultations has always been reassuring and encouraging.

᠎ Tilemachos Pissas

Physiotherapist

He has been exceptionally professional and knowledgeable about my lower back injury, with a very calming personality that creates a safe and comfortable environment. Most importantly, my lower back injury has improved significantly; he made thoughtful modifications throughout my pregnancy to help alleviate the pain and treat the injury, always checking in on how I am doing and finding the best ways to support me during my physiotherapy sessions.

Avni Touch

Acupuncture, Fertility Medicine, + 2 more

Avni was recommended to me through my insurance, and I am very happy to have found her. She has been a wonderful support throughout my high-risk pregnancy. She is very professional, knowledgeable and thoughtful, and always shares useful information alongside the treatment. I really feel the difference in my body after each visit, and her treatments have been a great support during my pregnancy. Highly recommended.

Mr Goran Ahmed

General Surgeon

I feel very privileged to have been under the extremely experienced Dr Goran Ahmed and his teams care. From the beginning of my diagnosis to the operation and aftercare, every step of the way was fully explained and now personally feeling very grateful and reassured that all the right decisions were made. With heartfelt thanks and deepest appreciation for making my cancer treatment a success

Miss Srividya Seshadri

Obstetrician & Gynaecologist

I immediately felt vey relaxed with Dr. Seshadri and could speak of all my problems and concerns. She was very professional throughout the visit and very thorough and expertly carried out investigations. She genuinely listened and was very patient and understanding. She took time for me. She gave a very clear explanation of my problems , treatment and follow up investigation.

Darcy Healthcare

Diagnostic Pathway – Cardiac, Diagnostics & Testing, + 4 more

My appointment was delayed for approximately 1 hour so that a patient could be squeezed in at short notice. Regardless for the reason I would have felt better if I had been seen on time and the extra patient given time after my appointment. No reason given why. I was just told I would have to wait so this other person could be seen first. Otherwise excellent service all round