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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Miss Yi Shan Low

Obstetrician & Gynaecologist

Doctor Shan Low was our angel doctor. Without exaggeration. Initially, we sought her as a private pregnancy care consultant to help with my wife’s early pregnancy bleeding, she not only calmed us down but explained us what to expect during pregnancy. However during the later stages we had serious complications that raised our pregnancy to very high risk - SGA, single artery umbilical cord and others. Had doctor Shan Low not correctly diagnosed our baby’s bottom 1st percentile weight(!) escalated our case and recommended the safest delivery mode, the safety and health of our baby and my wife would have been significantly compromised. While our baby was delivered in public/NHS facilities, and despite financial incentives, doctor Shan Low never once tried to convince us to switch to private care delivery, her outmost focus was on wellbeing and safety of our baby and my wife. This is a shining example of professional and ethical integrity. Our baby girl came to the world healthily and we are immensely grateful to doctor Shan Low for her support, care and advice. She is not only a great doctor but a warm and genuinely caring person. Thank you doctor Shan Low!

Mr Irshad Shaikh

General Surgeon

I recently had an operation performed by Professor Shaikh. In the lead up, I had several discussions with him about the way forward; he was highly professional and very helpful. He explained the options to me very carefully, he gave advice and allowed time for me to ask questions which he answered fully. However, I was over weight and he explained very carefully the risks posed in surgery by the extra weight I was carrying. We decided a way forward together; we set a date for the operation, allowing time for me to lose some weight. I was very grateful to him for providing me with a clear focus and for his encouragement. By the date of the operation, I had lost a substantial amount of weight and the operation was performed successfully. I have a great deal to thank Professor Shaikh for - in addition to his surgical expertise, I am grateful for his advice, encouragement and support. I have the utmost confidence in him and I have no hesitation in recommending him, unreservedly.

Diverse Minds Clinic

Psychiatry

I had a great experience with Dr Cappai at Diverse Minds Clinic. She listened to all my concerns and gave me good advice on therapy and pharmacological treatment. I conducted some research before booking with Diverse Minds Clinic, and I was reassured because the clinic is registered with the CQC (unlike some other popular services in London), and Dr Cappai also works in the NHS as an ADHD specialist. The building in central London, Harley Street, is very elegant, and I felt comfortable during the long assessment (I had a 3-hour ADHD and ASD assessment), and Dr Cappai allowed some breaks and ensured I was at ease. The appointment started on time, and the report was very thorough. I am happy with the service. I cannot recommend it highly enough.

Mental Health Dietitians

Dietitian

I have been Sophie’s client for the last 6 months. In that time I have felt my relationship with food and my confidence in myself grow. She has helped me change the beliefs I hold about food and helped me on the road to recovery from anorexia. As an autistic person, I have struggled in the past with connecting with health professionals but Sophie adapts the sessions to meet my needs. She always sends notes after our sessions which is useful in making sure I keep track of what I should be doing.

Dr Pooja Gulati

Rheumatologist

Dr Gulati took the time to understand my issues and discuss my symptoms - I felt that she was really listening to me and not rushing Dr Gulati answered my questions clearly and with detail, giving me the information I need. Her diagnosis was clear and I am very confident about the treatment plan. Overall consulting with Dr Gulati has been a very positive experience and I feel that I am in very experienced and knowledgeable hands.

Pulse Private GP Care

General Practice (GP)

A great experience for my ear wax removal, Dr Allamsetty & team explained throughout so I knew what was happening and what to expect. It can be strange when someone is rummaging about in your ears but when they are blocked getting them microsuctioned is one of the best things you can do, Professional throughout - would highly recommend.

One Stop Healthcare

Pain Management, Breast Surgery, + 47 more

I recommend a private appointment. Instead of a rushed NHS 10 minute experience, the doctor spends 30 minutes understanding symptoms and background. Dr Hamdulay was very thorough, professional and friendly. He gave me very helpful advice and the medication I needed to make a full recovery. Highly recommend OSD Healthcare.

Mr Harry Sargeant

Orthopaedic Surgeon

Everything was explained to me beforehand and the procedure went exactly as planned. I have nothing but praise and admiration for the skills and professionalism of Mr Sargeant. He has literally given me back a life full of hope and optimism for the first time in years and for that I will be eternally grateful 🙏

Miss Radhika Krishnan

Ophthalmologist

I had spent the best part of 9 months not getting any real help with my eye, but from my first visit to Miss Krishnan, I could tell she was going to find a solution for me. Within a few months it’s now so much better and I know what I need to do going forward. She was always very kind and understanding also.

Professor Daniel Lindfield

Ophthalmologist

As indicated Prof. Lindfield is a quite exceptional eye consultant, who is brilliant in his field and provides a service that is second to none. I would readily recommend him as an amazing expert who is also able to communicate in a caring, but also straightforward manner.

Miss Clementine Vaughan

Nutritionist

I found Clementine through a women’s business fair in Islington. Immediately, it was clear that Clementine is as understanding and committed as she is brilliant. Clementine guided me for the better part of a year through my health journey and I am very grateful for her!

Dr Somnath Kumar

Cardiologist

Dr Kumar listened to my health concerns, and answered patiently and fully my queries. He examined me, and explained his findings, including being sent for further tests. He reassured me, and said I would see him again to discuss the management of my heart condition.

Ellern Mede Ridgeway | Eating Disorder Hospital for Children

Dietitian, Psychotherapy

EM has delivered professionalism and compassion in equal measure. All staff have been supportive and positive throughout, and have communicated clearly on all topics. Our family has benefited enormously from the services provided by EM and we are deeply grateful.

Spire Parkway Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 16 more

I have no issues with the Hospital or, importantly its Staff. Right from arriving and registration through the receptionists, waiting area,/areas to the point of consultancy, everybody, irrespective of their particular role, were very helpful and friendly.

Nuffield Health Tees Hospital

Orthopaedic Surgery, Breast Surgery, + 13 more

The facility is very good and well equipped, with on-site X-ray services allowing for timely interventions. It is very clean, and the staff are highly professional throughout the entire service, creating a smooth and reassuring experience.