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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

I waited over an hour to be seen for my pre admission appointment. After being admitted and been shown to my room I was left for 5 hours in a cold room without anyone checking on me or giving me information about when my operation would be. Staff only turned up when I called and was then able to get some water as I was then advised that my operation was being delayed for a few hours. Short staffed. Slow to respond to buzzer calls. Staff always seemed to be busy doing something else other than looking after patients. Quite noisy ward during the day with people’s loud voices/laughing. Outdated facilities, no overhead bed light so had to have the main big room lights on all the time, which I could not control. I was moved to a different room after my operation as the first one did not have sufficient heating. The en-suite bathrooms are very outdated. Very short shower hose. In my second room there were 2 Rentokill boxes in shower. 50% of staff were friendly. I had major abdominal surgery. My night nurse was very compassionate and took very good care of me for 2 nights. I was discharged with the insufficient amount of painkillers to take home and without a physio assessment or much information about what symptoms to look out for and how to help recovery. I had to contact my own GP to get enough painkillers. Once discharged I had to walk with my husband all the way to the car at the pickup parking as there was no porter or wheelchair available. I had given 1h notice and then let her know again 10minutes before my husband arrived to collect me.

Miss Kenga Sivarajah

Obstetrician & Gynaecologist

Miss Sivarajah (Kenga) is a global leader in her field. Not only is she a highly experienced clinician, practicing both private and NHS, she is also a published author. Which is why I received the niche and the bespoke care I needed, as a 49 year old female delivering a child after many negative outcomes. This is her speciality, dealing with high risk pregnancies in demographic categories, which require a holistic approach. The education, experience and exposure she has in her leadership role at King's London and the patients she sees privately, provides her superb academic foundations. Most importantly, Kenga was available at the touch of a text, and called me as soon as she could. Having this support and comms from 12 weeks of my pregnancy (my chosen package) was vital because in my case, the NHS pathway offered to me was not sufficient. I received all the additional tests, scans, arranged through her. Example, my local NHS would've only tested me for GDM at 28 weeks, and by testing early, I knew I had diabetes from 20 weeks! She is warm, friendly, approachable and highly respected by patients and all the staff who work with her. I have quite a tricky personality and quite demanding and she handled me very well. She is worth every penny and I know she went above and beyond (the package), eg, after my baby was born with scans and tests, to ensure I was physically fit and the care to ensure we mitigated further risks from pregnancy and birth. Because ultimately she is a doctor, and lives the values of being one.

Mr Nev Davies

Orthopaedic Surgeon

Engagement with Debbie was great always very timely about providing appointment, arranging surgery, sending out letters etc (I see Debbie as being a key extension of the medical service that you provide) I found all of your consultations to be really thorough and well explained and not rushed. I always felt I had sufficient time for questions to be answered in a thorough way. Your letters also explained things in a thorough way that I could easily understand - thank you for that. A few small builds which hopefully will help you build on an excellent service that you currently provide: 1) at my first (and very thorough consultation) you did not have access to my MRI scan you only had access to the report. I question if you had viewed the scan, ahead of the surgery, would you then have had a better view of the issue - would the surgery have been necessary. Although I do appreciate sometimes the saying is treat the patient and not the scan. So I do accept I may be wrong? 2) a minor point your clinics ALWAYS run extremely late. I wonder if appointments should either be extended (as you provide a very thorugh service). Although I suspect the hospitals only allow you so many mins per patient? If that is the case could you consider seeing less patients. I (and I suspect others too) have a really busy job and I found this a little fustrating.

Mr Radu Mihai

General Surgeon

Dr. Radu is, without question, by far the best doctors/ surgeon for neck procedure. From the very first consultation, he demonstrated an exceptional level of knowledge, precision, and genuine care that immediately inspired confidence. My case was complex and required careful judgement, clear decision-making, and long-term thinking. Dr. Radu took the time to explain every detail thoroughly, answered my family questions with patience, and ensured I fully understood each step of the process. His surgery was meticulous, evidence-based, and deeply reassuring. What truly sets Dr. Radu apart is not only his clinical excellence, but his human approach — calm, honest, and deeply committed to the patient’s well-being. I always felt listened to, respected, and supported, which makes an enormous difference when dealing with a cancer diagnosis. I am extremely grateful to be under Dr. Radu’s care and would recommend him without hesitation to anyone seeking the highest standard of medical expertise and professionalism. An outstanding doctor in every sense.

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

I always have a good experience when visiting the practice. The staff are always friendly. However, on the last visit I think there are things you guys need to review. I was in for a gel injection into my knee which was being carried out by Mr Dehne in the theatre. He had previously confirmed that it would be a simple procedure and that after a short time I would be fine to drive home. However, on arrival it was clear that the team believed I was in for a knee replacement. I was shown to my own room, asked to select from the menu for the following day, and given medication that I assume I didn't require! Further more, the team were loathed to let me drive home and I had to wait a couple of hours until they could check with Mr Dehne that it would be ok as all the paperwork confirmed otherwise. The theatre staff were double checking with me the reason for my visit so there was a checking procedure in place but you may need to review why there was confusion in the first place.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Needed a routine hernia operation, didn't want to wait 4–6 months, chose Royal Free Private Patients based on surgeon's online profile and because profits go to NHS; also I have been an NHS patient at RF. Was seen quickly for initial consultation and got surgery appointment when I wanted it. Mr Iype did a tidy job of the surgery, I am now recuperating with no complications so far and very little pain. Anaesthetists were friendly and efficient, and Severo my nurse in my ward was helpful, reassuring and friendly. I had a ward room to myself, which my wife could stay in while I had the surgery. It was clean and roomy, though a little cold – take extra blankets. The lunch I was given after surgery was pretty good, and they were able to get a sandwich for my wife too as well as teas and coffees. All in all, went very well.

Dr. Lewis Raiman

Sport & Exercise Medicine Doctor

I saw Dr Lewis Raiman for persistent knee pain related to running and high-intensity training. He was excellent – thorough and very pragmatic. He took the time to understand my training background and symptoms in detail, performed an in-clinic ultrasound, and arranged an MRI to properly rule out anything serious. When we reviewed the results, he explained the findings clearly and reassuringly, putting them into practical context rather than over-medicalising minor changes. What I particularly appreciated was his sensible, evidence-based approach: focusing on biomechanics and physiotherapy first, with no pressure toward injections or unnecessary interventions. I left with a clear plan and expect it will help me with my long term management of the knee. I would highly recommend Dr Raiman.

Mrs Sandra Cohen

Nutritionist

I was referred to Sandra by my consultant regarding my hormonal imbalance, having expressed that I wanted to do more not only for my current well-being but also for my long-term health. Working with Sandra has been absolutely incredible. Her holistic knowledge and the way she applies it in practice have been truly transformative. The adaptive protocol designed for me has been gradual, deeply receptive to my individual circumstances, while also being highly effective. I have truly felt supported every step of the way. After every session, I walk away with a greater understanding of my body, my health, and myself as a whole. I can honestly say I have benefited in far more ways than I ever imagined from working with Sandra, and I’m incredibly grateful for her guidance and expertise

One Stop Healthcare

Pain Management, Breast Surgery, + 48 more

I had a check up and cleaning from the dentist Sonia. What a marvellous professional and friendly person. I am extremely nervous at dentist but Sonoa went above a beyond to make me at easy. She transmitted me calm and I'd never ever thought to feel calm at the dentist. I only hope she will not leave as well. I am so tired of OSD turnover of staff it's very stressful for me getting used to someone and than change it. Sonia is precious if I was OSD boss I'd do whatever I can to keep this kind of empathetic professional with me. Doc Sonia thank you from the bottom of my heart to make me feel special. THANK YOU Imma

Mr Parkash Ramchandani

Oral & Maxillofacial Surgeon

I have had two benign but unsightly lumps removed from my forehead and I am very pleased with the results and the entire experience. From my initial appointment with Mr Ramchandani to my final post operative review with him yesterday, I received all the information I needed followed by first class care and attention. I have complete confidence in his expertise and sincerity. I am also grateful to his PA Alison for her kindness and efficiency in arranging and rearranging my appointments to fit in with my changing commitments. Thank you very much.

Dr. Hariharan Kuhan

General (Internal) Medicine

Dr Hari is a special guy. It took me a long time to find someone that could check my thinking on repurposed anti cancer meds and guide us professionally and expertly on top of our NHS chemo. We were used to a NHS oncologist sticking to the rules, no options ever provided and just a doom loop of bad news. Dr Hari has a warm manner, positive personality, super smart and we liked him immediately. He has guided us through an area we are new to and is always so helpful with our queries and issues. An absolute top guy and Doctor.

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

I had an online meeting with Gayle which was really helpful, much more relaxed than expected whilst including an in-depth exploration of my test results, health issues, and their timeline and effects on my life. Gayle is polite, respectful, understanding, and easy to talk to, as well as thorough and interested to understand and create a full picture. She’s very knowledgeable in a range of areas and made various links between results and possible causes. I look forward to continuing my health improvement with her support.

Dr Richard Jabbour

Cardiologist, Diagnostic Pathway Specialist

Dr Jabbour kindly listen carefully all the symptoms and recommended then assessed results, providing me with an answer and a solution to my health issues in order to improve my symptoms. This is exactly what I was hoping for, not being dismissed as I have been before by few other doctors, but to understand what is happening to me, why and how to address it. I cannot thank enough Dr Jabbour for the professionalism and kindness he showed me, my best regards to him and the team that supported this positive outcome.

HCA Healthcare UK London Bridge Hospital

Gastroenterology, Respiratory Medicine, + 11 more

Everything was made very easy. The staff were very helpful and footed me in for an urgent echocardiogram even though the list was full. Dr Kamdar went out of his way to fit me in, was efficient and reassuring and made himself available out of hours to give me results and his opinion which in turn enabled me to go ahead promptly with hernia surgery.

Three Shires Hospital (part of Circle Health Group)

Anaesthetics, Audiology, + 30 more

Visit was easy to book via Circlehealthgroup although reception seems to be over capacity compared to previous visits particularly with all patients having to queue and book in at main reception as opposed to the previous process of checking in at the Outpatients Area reception. Queue resulted in slightly late arrival to patient waiting area.

Vision Scotland Glasgow

Health and Social Care, Ophthalmology, + 1 more

Visit was generally satisfactory. However, after arrival I was ignored for almost an hour, well past my appointment time. The front desk noted my arrival and then seemed to forget about me. This was unnerving at a time when I was already anxious and an unnecessary delay for those accompanying. There was no apology when the error pointed out.