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GenesisCare Surrey

Oncology

My experience at GenesisCare Surrey was amazing. I chose to have private MRLinac radiotherapy for my prostate cancer in order that my treatment would have the minimum impact on my life and I was not disappointed. I was given an initial appointment within a week of getting approval from my health insurance. As my partner and I were travelling from some distance and staying in Guildford during the 11 days it took for my five treatments, the radiographers were very flexible in arranging the dates to suit us. GenesisCare offered to pay taxi fares for us to travel each time, but as the distance was too far we chose to stay and were amazed when they offered to contribute to our hotel bills, The building was modern and purpose built and the reception area was pleasant, bright and the staff friendly with tea, coffee and snacks on tap. Parking was easy and right outside. The MRLinac suite was similarly well done and the radiographers were friendly, helpful and keen to make things as easy as possible. It was nice to be taken into the control room to meet the team rather than them being shut away behind the glass. All of my treatments started on time and the last two appointments were rearranged so we could leave a day early. The whole experience felt more relaxing than attending a normal medical establishment, in fact more like being at a high-tech research institute. There was a follow-up call from a radiographer after we had been at home for a week to check how I was doing. The MRLinac treatment gave me very little in terms of side effects during the treatment or afterwards and meant we able to explore Guildford and the surrounding area when I wasn't having treatment. The whole experience was much preferable to the standard radiotherapy which would have involved 20 treatments over 4 weeks with months of hormone treatment. I felt confident that the use of MRI scans during treatment ensured the radiotherapy was precisely targeted to give the best results and to limit any damage to other organs. It did require me to lie in the machine for 25-40 mins and to ensure my bowels were empty and my bladder was half full at the time which was a bit tricky. The radiographers were very patient in giving me advice and support to help me achieve this although some more advice at the beginning would have been useful. If you have the option to have treatment at GenesisCare then I can thoroughly recommend it.

Mr Jaroslaw Krupa

General Surgeon

Dr Krupa carried out my breast augmentation surgery. Lets just say if there was an option for 10 stars this is what I would have given. From the initial consultation when I was thinking of surgery to post surgery I can't recommend Dr Krupa & his team enough. Everyone welcomed me with such care, no question was too much, the reassurance was impeccable. Dr Krupa explains everything in detail & there is room for questions either in person, over the phone or via email. The surgery itself went very well, the after care at the Spire Hospital was excellent & the care staff were very people focused, allowed me to rest and kept my spirits up. Its a huge decision to make, and one that you need to gain the trust of your consultant as there was a discussion around the size of implants and they may not be the ones we chose. 110% trusted Dr Krupa with his decision making during surgery. He knew the outcome I wanted to achieve and my why. I have several appointments leading up to my surgery, I never felt rushed in any decision making, all the nurses and didn't care team were always available to answer any concerns. The post care i followed down to a T which was difficult at times as I was eager to return to strength training. However Dr Krupa ensured I maintained full recovery before I was given then green light and I cant thank him enough as I am now 13 weeks post surgery and recovery has gone very well With no issues, I have this week returned to the gym and slowly building up my strength. I am more than happy with the end result and have zero regrets, they suit my body frame and Dr Krupa has achieved the natural look i wanted. Thank you very much.

Kingsbridge North West Hospital

Audiology, Cardiothoracic Surgery, + 29 more

My father was seen short notice on Wednesday the 5th of November which was very much appreciated. Unfortunately he did not have a good experience on his visit. The consultant came to see him in the waiting room and made him roll up his trousers and examined him in front of other people in the waiting room. He made him walk across the room with his trousers rolled up and as my father's hearing is not good he began to talk really loudly to him in front of these other people. I was with him and to be honest it was very degrading and embarrassing for a 79 year old man. He more or less told my father to get on with it and stop taking any antibiotics that were prescribed by his GP. My father ended up having an infection in his knee but unfortunately this man was very dismissive when my father said the knee was sore and had a lump on it and made us feel like we were just bothering him.

Mr Amer Raza

Obstetrician & Gynaecologist

I came to Mr Amer Raza with suspected endometriosis in which I have been going back on forth with various different doctors for 7 years with no official diagnosis or treatment. He listened to all my concerns and took time to explain endometriosis very clearly to me. He later diagnosed me with deep infiltrating endometriosis after an MRI which he also explained the results in great depth. A few months later I had a robotic assisted surgery performed by Mr Amer Raza and two other consultants which I had met with previously and who were also very knowledgeable in endometriosis. After my surgery Mr Raza explained every step of the surgery with a video and how this linked to all my symptoms and pain. My surgery went really well and I am very grateful that I had Mr Amer Raza as my Surgeon.

Mr Sarang Sapare

Orthopaedic Surgeon

After suffering for so long with my back and terrible leg pain. I eventually had my surgery - more than previously advised - once the multidisciplinary team had reviewed my scans. I was informed of this when I went for my education and training session with the spinal nurse.. I am 2 weeks post op and the difference is huge and clear to see in my face and the way I’m walking I know I need to take my time and not over do it , as I need to heal and recover from years of pain and poor mobility. I’m looking forward to seeing mr sapare on the 10/12/25 at my 6 weeks post op appointment

Professor Ruth Whitby

General Practitioner

Professor Whitby has been my GP for a number of years now and every time I've had to visit shes been amazing. This week I had a serious pain in my hip. After requesting the appointment, Ruth saw me within the hour and and an hour after that i had an Xray, the results, blood tests and the treatment which was steroid injection. Today i am pain free but I have already been contacted by the hospital to arrange a follow up MRI. Ruth did try to sort the MRI out yesterday but unforutantely this was not possible fantastic and caring service once again gareth

Ringway Dental

Dentistry

Today I came to the practice to visit Dr Andy Brown. I was initially quite nervous however every member of staff was so welcoming and comforting. Upon entering I was greeted by the front of house and offered a hot drink. The waiting room was soothing and I didn’t have to wait very long before the nurse called me in. I expressed my concerns and worries and Dr Andy talked me through all off them and really reassured me. He gave me options and explained them all thoroughly as well as giving me advice on what I need. I highly recommend going to him.

Mr Benjamin Baker

Plastic Surgeon

In summary, my consultations and subsequent treatment with Mr Baker have been very positive, very professional and exceeded my expectations throughout. I wasn’t sure what to expect but he took the time to explain my diagnosis, the options available to me and the recommended path forward. He answered all my questions and concerns to my complete satisfaction prior to and post treatment. I would have no hesitation to call upon his expertise should a future need arise

Spire Regency Hospital Macclesfield

Breast Surgery, General Surgery, + 17 more

The nursing care was faultless - I could not have asked for a better team of consultant, nurses, doctors, anaesthetist, and physiotherapists. The facilities are top tier (and the food is truly excellent too….a big thank you to the catering staff!). In short, my stay was very comfortable and I felt safe and well looked after throughout. Thank you to all the staff at Spire Regency for making my time with you an absolute pleasure!

Professor David Warwick

Orthopaedic Surgeon

I felt very comfortable and confident that I was in very good hands with Professor Warwick, as soon as I walked into his surgery. He explained in great detail the results of my recent x-ray, and suggested a range of options going forward, one of which was an immediate injection, which I decided to take up there and then. Again, the effects of this were explained fully, and I left feeling extremely pleased with my consultation.

St John & St Elizabeth Hospital

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 33 more

As I have very difficult veins to draw blood from, Prof Rakhit recommended that I should ask for Andrew in the phlebotomy department....which I did. They were very helpful in helping me to come in at a time when he would be there. Andrew was brilliant. He managed to find a vein without any trouble and I hardly felt the needle! My thanks to everyone for making this a much less stressful experience than it usually is!

Mr Arunmoy Chakravorty

General Surgeon

I’m now a year post-op and really could not be happier with my results. From start to finish Mr Chakravorty was so helpful and thorough in his explanations, and always on hand to answer any little worries. The team he worked alongside were also so lovely and friendly with both pre and post-op I had no complications and the most relaxing recovery and now a year later it’s still the best thing I’ve done

Spire Portsmouth Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), General (Internal) Medicine, + 8 more

I would highly rate not only my visit today with Mr Gowda but the whole hip replacement process, which for me was very daunting never having had any kind of surgery at all in my 69 years, save for wisdom teeth removal. He was professional and courteous and I felt in very safe and knowledgeable hands. I have no hesitation in recommending Mr Gowda to anyone contemplating hip replacement surgery.

Mr John Awad

Ophthalmologist

I would not hesitate to recommend Mr Awad as a consultant surgeon. Mr Awad operated on both my eyes to remove cataracts and to insert replacement premium lenses. Mr Awad put me at ease from our initial consultation and during both operations. He has a friendly but informative and very professional manner. I can honestly say he has changed my life as my vision now is beyond my expectations.

Lanserhof at the Arts Club - Medical

Acupuncture, Cardiology, + 14 more

Had MRI scan had to wait c30 mins later than booked time. Person after me was c50 mins after booked time. This was immediately in the morning (8:45am) as well so something went wrong. Perhaps need to stagged appointments and leave larger gaps between clients to give some slack other wise can get big delays down the line (me 30mins next person 50mins)

The Lindo Wing at St Mary’s Hospital

Respiratory Medicine, Dermatology, + 21 more

The Ali do Wing reception staff were friendly enough, but I had the impression that they were all rather “busy”. However, Dr Ganan was super, and made me feel that he had all the time in the world for me. He explained exactly what course of action he wanted to follow, in conjunction with the surgical team, and I look forward to a full recovery.