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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Freedom Vision - Chelmsford

Ophthalmology

I recently had bilateral cataract surgery. From start to finish the treatment I received was excellent. The patient liaison manager was really helpful, friendly, incredibly supportive and a welcome calming influence. I was amazed by the state of the art optical equipment that was available to ensure that my lenses were perfectly suited to the dimensions of my eyes and my prescription, as well as the care that the technicians took while taking the measurements. The optometrists I saw were caring and informative, ensuring that I knew about the different types of intra ocular lenses available and what I may expect from them. They carried out my eye tests with care and patience. The eye surgeon was incredibly experienced and very skilled, and carried out the procedure very efficiently with great care. Now, six weeks post-surgery, I am very grateful of the care I received and the quality and clarity of my lenses; both aspects easily surpassed all my expectations. I would highly recommend Freedom Vision, Chelmsford to anyone considering cataract surgery.

The Women's Health GP

General Practice (GP)

Having been to several medical professionals in my life, I can honestly say the care provided by Dr Katie Cowie is exceptional. She has a great bedside manner, there is no judgement and she is, very knowledgable and understanding. Personably speaking, I would now always consult her on my journey through peri-menopause and beyond. She is well worth the cost for such excellent one to one care. I also see her for weight loss and again, for anyone contemplating medical assisted weight loss, I would always recommend going through someone like Dr Cowie. The assistance she provides with her vast knowledge on the subject is invaluable. I’m so grateful to have met her. and I recommend her to everyone I know going through any women’s health issues.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

From the moment I was admitted to being discharged, the whole experience was exemplary! All of the staff from the receptionists to the doctors, nurses, auxiliary assistants, catering staff, cleaners, porters and obviously the surgeon (Sam Rajaratanam) and anaesthetist (Barry Phillips) were all amazing. The care was absolutely 1st class. Not only was everyone extremely diligent and professional, they were all personable, friendly and charming. Whilst undergoing major surgery, I felt thoroughly looked after and in safe hands from a great team. I really can't thank everyone enough and recommend this fantastic facility more highly. Top Class!!!

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

Experience OK but to have to travel 80 mile round trip with 24 hrs notice was stressful, for the pre-accessment which I had to ask for, as not arranged. If I had been told on the information letter that if I was taking antibiotics I would need to have 4 weeks clear before I could have my procedure, this would have prevented me from excepting the procedure date I had been given. Therefore would have given the date to someone else. I had two weeks notice of my procedure which is OK if all information had been given to me. Find the administration side lacking. Lovely staff. .

Dr. Cristina Mihut

Cosmetic Doctor

I had a great experience at this clinic for my Botox treatment. The staff was extremely friendly, professional, and made me feel comfortable from the moment I arrived. They took the time to explain every step of the procedure clearly and answered all my questions, which really helped me feel confident and relaxed. The clinic has a very clean and welcoming atmosphere, and the results look natural and exactly what I was hoping for. I would definitely recommend this clinic to anyone looking for highquality aesthetic treatments.Thank you, Cristina!You are the best!

Professor Amtul Carmichael

General Surgeon

I attended the private hospital for an ultrasound and consultation, and the experience was excellent from start to finish. I was very nervous on arrival, but the staff were incredibly friendly, reassuring, and immediately put me at ease. Communication throughout was fantastic, with everything clearly explained. The facilities were modern, extremely clean, and well maintained. I couldn’t have asked for a better experience and would highly recommend the hospital.

25 Harley Street

Obstetrics & Gynaecology, Urology, + 27 more

Dr. Teresa Castiello is an exceptional cardiologist and a true professional. From the very first appointment,she demonstrated great expertise, kindness, and attention to detail. She carefully listened to my concerns, explained my condition in a clear and reassuring way, and provided a well-structured treatment plan. I always felt supported and in safe hands. I would strongly recommend Dr. Castiello to anyone seeking high-quality cardiac care.

Professor Alan McNeill

Urologist

I along with my wife Prof.McNeil to investigate the options available to dispense with a catheter. Following resume of matters leading up to current situation Prof. McNeil explained in detail the various options available and after a physical examination recommended a TURP procedure and fully explained what this involved I was impressed and felt confident with Prof McNeil’s manner, explanations and professional approach

Dr Neville Kukreja

Cardiologist

It would have been better if someone could have talked though the procedure while it was being carried out. Laying awake on the operating table for 2 1/2 hours not knowing quite what was happening was quite frustrating. While knowing what was going to be carried out, knowing each step as it happened should have put my mind at rest. I do however thank the Dr for his skill and time and do so much appreciate what he done.

Dr Mrinal Saha

Cardiologist

Dr Saha was extremely reassuring, professional and clear in his explanations beforehand. On the day of the procedure he was again, the epitome of cool, calm professionalism. After the procedure, when I was comfortable and could concentrate he sat with me and explained the options for further treatment. I am very satisfied and reassured by the service with the Cleveland Clinic.

Dr Thuva Amuthan

General Practitioner

Absolutely loved my experience at Dr. Derme! Louise was beyond professional and made the whole HydraFacial experience feel so relaxing and luxurious. She was incredibly knowledgeable, explained every step, and made me feel totally at ease. My skin was GLOWING afterwards-honestly the best it’s looked in ages. I would 100% recommend Dr. Derme to anyone thinking about a facial.

Dr. Matthew Oates

General Practitioner

After a few painful days of back pain and not having a GP local to me, I was recommended Dr Matthew by a friend. I was able to get in the same day. The appointment was absolutely no rush, very thorough and Dr Matthew was very knowledgeable and explored all of my concerns - with a plan set in place for next steps. Would highly recommend to anybody in the same situation.

Professor Tony Kochhar

Orthopaedic Surgeon

Professor Tony Kochhar was available on time, had read my case notes and asked the necessary questions to reach a understanding on my issue in the same appointment. He also recommended an MRI to confirm the findings that weren't visible. He was through, professional and polite. I would highly recommend professor Tony Kochhar to anyone who has issues within his remit.

North Wales Eye Specialist Centre

Ophthalmology

Have been coming here since Sept 2025 for a cataract op, unfortunately unsuccessful. Have been treated for over a year including paying £2K for a steroid injection in my right eye. The CMO has not gone and I still suffer from distorted vision which is adversely affecting my vision and enjoyment in watching sport and playing golf.

Nuffield Health Newcastle

Plastic Surgery, General Surgery, + 6 more

Very pleasant experience, all staff I encountered were helpful There was a mix up with my surgery date and break in communication about needing pre assessment , I had difficulty getting a reply day before my planned surgery, to be told at 5pm I hadn't been booked in Luckily another date was available