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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I had booked an echocardiogram with a female technician, and had taken the day off work to attend, but when I arrived and asked about the female technician (to confirm), I was told that a female was not available, which was extremely disappointing. I had called twice earlier in the day (before travelling to the appointment) to confirm that a female was available, but no one in the echo department answered the phone. Further, I have been attending the Cleveland Clinic since March of last year, when I had a subarachnoid haemorrhage, and had been told that my standing request for a female echocardiogram technician had been recorded in my patient profile. The staff in the imaging department seemed to be surprised that a woman having this test would insist on a female technician, which indicated a lack of sensitivity and training, and they appeared not to know how to handle this situation. So, not only did I waste my time and lose a work day due to this oversight, but I had to cancel my follow-up cardiology consultation, and now cannot take time off work to reschedule until the new year, which has created a very stressful situation for me. In my opinion, the Cleveland Clinic should always have a female echocardiogram technician on duty, for women who are uncomfortable with a male, and the front desk staff needs much better training in this regard.

Harley Street Specialist Hospital

Cosmetic (Aesthetic) Medicine, Dietitian, + 8 more

Dear Team, I would like to provide feedback, as my experience at Harley Street Specialist Hospital has genuinely changed my life. I want to say how incredibly grateful and eternally indebted I am to my surgeon, Mr Luke Cascarini. He has given me a completely new lease of life. He is not only an outstanding surgeon but an exceptional human being, and I cannot thank him enough for the care, precision, and compassion he showed throughout my entire journey. I would also like to express my heartfelt thanks to Janet, Dr Bosh, and all the nursing staff, as well as every member of the team right down to the wonderful ladies on reception, including Marianne. There are too many to name individually, but every single person played a role in making this experience extraordinary. The hospital itself does not feel like a hospital at all — it feels more like a health retreat where you leave as a better version of yourself. The environment, the warmth, and the standard of care are truly exceptional. For anyone suffering from sleep apnea, as I was, or dealing with any of the conditions treated by your specialists, I could not recommend HSSH and Mr Luke Cascarini more highly. You have all transformed my life in ways I cannot properly put into words. Thank you, sincerely, for everything. Warm regards, Mr Shefik

Mrs Sandra Cohen

Nutritionist

I had the pleasure of attending several sessions with Mrs. Sandra. The first focused on an assessment of my overall health, followed by clear and practical recommendations for improvement. She prepared a detailed report that included a personalized list of supplements with precise dosages, which I found extremely helpful and highly professional. In addition, I experienced several kinesiological sessions that brought me significant emotional relief. These sessions allowed me to gain new perspectives on patterns I hadn’t recognized before and helped me release them with greater ease. I recommend Mrs. Sandra as a knowledgeable and compassionate practitioner. She approaches each person holistically, integrating both physical and energetic perspectives. I look forward to continuing my work with her in the future.

Mr Sabur Malek

Orthopaedic Surgeon

Mr Sabur Maluk performed a partial knee replacement 5 weeks ago., prior to this I had pain on walking also the knee locked (bone on bone). Although an X-ray reported tricompartmental arthritis i wanted a partial replacement to be considered . Mr Maluk was recommended by a friend and I researched his orthopaedic interests. I was pleased I could be referred to him on the NHS and was seen promptly. He reviewed an MRI scan and suggested a partial knee replacement was possible. The Surgery was efficient at West Midlands Private Hospital and I was discharged the next day walking with crutches . Healing has been quick over 3 weeks . Mr Maluk has a well organised system and his whole team works well. As a bonus he is polite gentle calm and a fabulous surgeon. Thank you

Dr. Krista Farrell

Neurologist

Dr. Krista Farrell, exemplifies the highest standards of clinical excellence. Her demeanour was consistently warm, respectful, and empathetic. She listened attentively to our concerns regarding our son and promptly arranged all requisite scans, tests, and evaluations. During the subsequent consultation, Dr. Farrell delivered a clear, thorough, and meticulously articulated explanation of the findings, addressing each of our questions with precision and care. We remain profoundly grateful for the exceptional calibre of care she has provided to our son. It is deeply reassuring to know that he is under the expert guidance of such an exemplary and distinguished clinician.

Candover Clinic

Dental Care, Dermatology, + 19 more

Received urgent call requesting blood test for tolerance to Dye. I Moved appointments for that afternoon to facilitate a flying visit. After arrival kept waiting for 35 minutes until I asked reception as was needed elsewhere and was told phlebotomist would be with me shortly. With Phlebotomist approx 3 minutes, total time 50 minutes and 50 miles traveled Then had to wait 9 days for scan which was only scheduled following chase-up from private GP. On presenting for CT Scan was told that they did not require blood test as procedure did not indicate use of dye. Most unimpressive communication and administration throughout

One Hatfield Hospital

Audiology, Cardiology, + 21 more

It was such a brilliant experience. I had treatment for my frozen shoulder and the staff from the receptionists to the consultant to the assistant to the nurses were absolutely brilliant. As a business owner, I strive for this type of customer service and your staff are the best representatives of perfection in their offering. I would like to especially thank the cosultant who carried out the treatment and his assistant (I fainted a few times so forgot their names) who were exceptional. Thank you very much for a challenging evening into such a pleasure.

Cathedral Eye Clinic

Ophthalmology, Optometry

I had a follow up appointment for more YAG Laser treatment. Upon entering Cathedral Eye Clinic you are greeted by very friendly and helpful staff at reception. Thereafter I had very detailed tests carried out by a female Optometrist who is very knowledgeable, helpful and friendly. Finally I had further tests and this was followed by the laser treatment by Mr Best who exudes absolute professional brilliance and is very reassuring explaining everything in detail. A truly excellent experience and I can recommend their fantastic care to anyone.

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 31 more

am African and originally from Africa. Today, the young lady who took my blood was extremely kind and very professional. As we were talking, she was friendly, respectful, and welcoming. I was truly impressed by her attitude and the way she treated me. When she inserted the needle to draw my blood, I barely felt anything — she clearly knew exactly where the vein was and performed the procedure with great skill. If people in this world were all like her, the world would be filled with endless happiness.

Mr Dan Brown

Neurosurgeon

I saw Mr Brown yesterday for a lower back pain problem that I have had ongoing for some years. He went through the image scan with me and explained very clearly the issues I was having, what could or could not be done and things to hopefully help. Very professional, helpful and friendly so I felt I could ask any questions. Full marks also to Tracey, Mr Brown's PA, who was very efficient and helpful in all aspects of the booking and paperwork submitted afterwards.

Ringway Dental

Dentistry

My recent visit I had my regular checkup and cleaning done and when I came back in to have work done and honestly this place always out preforms makes you completely at ease and the constant advice on how to better maintain my teeth and it’s always done with a friendly atmosphere from the moment you walk in. Ringway is by far the best and my most favourite practice. Kate always sees me for my clean and Sarah for my dental work ☺️ Warm regards Brandon

Spire Parkway Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 16 more

The professionalism extended seamlessly to Spire Parkway Hospital, the entire team. Every member, nurses, clinical staff, and support personnel, was consistently kind, efficient, and supportive. On the day of my surgery, they created an environment where I felt safe, informed, and respected. Their coordination was flawless, and it was clear that they operate with mutual trust and a shared commitment to patient wellbeing. Thank you Sunita W.

Mr Max Whittaker

ENT Surgeon

Dr. Max Whittaker is an excellent surgeon whose results speak for themselves. The surgery to repair my perforated eardrum was a complete success. Being able to swim again without fear of pain, further damage, or hearing loss is an incredible gift, for which I am deeply grateful. His expertise, combined with a hands-on, practical approach and genuine care, made all the difference. Thank you, Dr. Whittaker.

I consulted Mr Fishman several months ago for tinnitus in one ear. He was outstanding - Mr Fishman has a rare gift of being supremely knowledgeable as well as extremely good at explaining things. Approachable and friendly. Mr Fishman is very thorough in examination, and also intelligent and insightful. You feel like you are in the best hands. Would highly recommend.

Mr Greg Rudol

Orthopaedic Surgeon

I went into my appointment in a great deal of pain and pretty afraid. I came out hopeful and empowered. This was one of the most beautiful consultations I have witnessed andi am lucky to have been on the receiving end of such kind and thoughtful care. It is truly a wonderful thing to have been helped by this brilliant chap!

Dr Vishal C. Patel

General (Internal) Medicine

Dr. Vishal Patel was calm, intelligently re-assuring and very thorough. The consultation did not feel "rushed" and he responded to each of my questions with clarity. I left absolutely confident in his professional judgement and encouraged by his empathetic demeanor. Derek C.