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Skin55

Dermatology

I am writing to formally complain about misleading advertising by the clinic Skin55. Their website led me to believe that laser treatments were available at the clinic, and I booked a consultation directly with the clinic, not with any specific doctor. However, upon attending the appointment, I was informed that the clinic did not have the required laser equipment and that not all doctors at Skin55 perform laser treatments. This discrepancy meant that I paid an initial consultation fee of £300, only to then be told that I would need to be referred to another doctor within the same clinic who does provide laser treatments. This second consultation was then quoted at £380. This sequence of events highlights a lack of transparency and constitutes misleading advertising, resulting in unnecessary expenses and inconvenience. I believe that this matter warrants investigation to ensure that Skin55’s practices align with advertising and consumer-protection regulations. I am prepared to provide supporting documentation upon request

Dr Subramaniam Ramakrishnan

Gastroenterologist

I decided to go to the Spire after such a Slow response from the NHS, I Chose Doctor Ramakrishnan after looking through the Specialist in the line of IBS. He was very self Explanatory, he explained everything in detail about My Condition which according to the NHS I have High Grade Non Hodgkin's Lymphoma. After 6 Sessions of Chemotherapy I feel as though my Body has been Wrecked. I Can't control my Bowels ,after having something to eat I have to go to the Toilet to move my Bowels. Hence that is why I went to the Spire, for some advice and Dr Ramakrishnan was very helpful. He asked for a Stool Sample, which nobody has asked for that in all the time I've been poorly. It came back that my Pancreas was Damaged and that is why I have lost so much Weight, he advised me to take a Tablet called CREON Which cost me just over £36 for a weeks Prescription. And thanks to Dr Ramakrishnan the Tablets are working and Helping me to control my Bowels.

Dr Khaled Ayazi

Pain Management Specialist

Exceptional Pain Consultant – Truly Life-Changing Care I had been suffering from severe, debilitating sciatica for months, and nothing seemed to bring me relief. I was incredibly fortunate to be referred to Dr Khaled Ayazi, and the experience has been outstanding from start to finish. His professionalism, compassion, and expertise were evident from the very first consultation. Dr Khaled took the time to understand my symptoms in detail, explained every step clearly, and made me feel completely at ease. The pain-relief injections were administered with exceptional skill, and the results have been remarkable — I went from barely being able to walk to feeling like myself again. I am genuinely grateful for the care I received. Dr Khaled is an outstanding clinician who goes above and beyond for their patients. I would not hesitate to recommend them to anyone suffering with chronic or acute pain. Truly a 5-star experience.

The Lister Hospital, part of HCA Healthcare UK

Cardiology, Cardiothoracic Surgery, + 12 more

Couldn't fault the hospital at all. It is clean, and a very welcoming environment, but of course is absolutely down to the people that run it. Every single member of staff I came across - whether in my pre op assessment appointment, or during my surgical visit - was incredibly kind, patient, and so easy to get along with. I have had few good experiences when it comes to hospital visits, but the two times I've been at The Lister Hospital, I have spoken to and laughed with so many workers. My nurse Rasheed was an absolute gem, and was brilliant with my family when they came to the room after surgery. Whether it was the nurse that helped me to the loo, the people on reception, the physio - every single person I interacted with made it such a calm and positive experience, their kindness will stay with me so thank you very much

Mr Amar Manandhar

Urologist

Felt that after an extremely long wait for this appointment, being abandoned by consultant who was awful at my hospital. I was extremely anxious about how this appointment was going to go. I came away feeling that I had wasted my time, being sent with bags of antibiotics which I didn’t collect from the pharmacy and being pressured into trying something which I thought I made look quite obvious that I didn’t want or feel comfortable wanting to try. I had been through enough trial things in my last hospital. I didn’t want to have to do this again. But to also ignore that I have always had these issues since I was young, you tried to pin it on my fall. I don’t understand. I am not sure where I go from here? It so upsetting when no one can help. I literally cried most of the way home .

Miss Kenga Sivarajah

Obstetrician & Gynaecologist

Kenga is an outstanding obstetrician who cared for our family throughout the entire pregnancy of our first child. Her calm confidence, swift clinical judgment, and compassionate communication during a rapidly changing, complex case with multiple high‑risk situations were nothing short of lifesaving. She coordinated her team seamlessly, explained complex options clearly when every minute counted, and advocated tirelessly for both mother and baby — her expertise and decisive actions directly contributed to the positive outcome we had hoped for. Beyond her clinical skill, she treated us with empathy and respect, answered our questions, and comforted us through a very difficult time. We have already decided to choose Kenga for our future children.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

The overall experience was excellent. As an NHS patient I felt I waited too long which affected my mental health and mobility, this wait has impacted on my recovery. I would have waited even longer if I hadn’t gone to my GP and asked for my operation to be escalated. The whole process took six months of physio initial NHS xray took a further 5 months to see the consultant then a further 4 and a half months for op. This has been a nightmare. I am however extremely appreciative of my operation and the treatment I have received during my stay at Hoarders. Also on the discharge sheet I was given a number to call for worries and questions once I got home this number was however not answered and my answer phone message was not called back.

Harley Street Hearing

Audiology, Ear Care

I had a very good first visit to Harley Hearing and wish I had known about and visited this practice when I first had hearing problems 25 years ago! Now I feel very grateful to the senior clinician whom I saw. She put me at ease immediately and she understood the problems I had been having with my current hearing aids. She gave me a hearing test and explained clearly to me the reasons for the loss and suggested a maker that would be able to supply a hearing aid which would give me much improved hearing. I trust her judgment and look forward to wearing my new aids. All the staff were friendly and kind and supportive and, having had experience of both NHS and other private audiologists, I can recommend this practice unreservedly.

Mr Jan Marciniak

Orthopaedic Surgeon

I met Mr Marciniak when we visited, he put me in a calming situation, more than I could ever imagine. Giving me a clear picture of what was to be expected, including x-rays of my hips. On the day of the operation, Mr Marciniak was so supportive including introducing me to the anaesthetist, who is also pleasant, friendly and supportive. II couldn’t believe how efficient the procedure was done, how good the anaesthetist was with me explaining every step of the way and that I had no pain during the operation, resulting in a very smooth transition. The after care was also performed extremely well with arrangements for physio, x-ray, timely medication and all the staff were so friendly and nothing was too much trouble.

Mr Ravi Mallina

Orthopaedic Surgeon

Dr Mallina treated my carpal tunnel syndrome which was given me severe pains at night and discomfort during the day. I felt that he was an expert in the field and Dr Mallina diagnosed the issue right away and treated it with surgery which was arranged in a very short time. The surgery resolved the problem instantly and I was given great post-surgery care. Dr Mallina guided me step by step offing a lot of care and attention and being accommodating. He communicated every step of the way while giving excellent care and guidance. I would highly recommend. I have a similar problem in my other hand and plan to use Dr Mallina again.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

My first appointment was cancelled by the clinic this was after telling me to pay the fee upfront and re booked two weeks later. I arrived on time for my appointment and was told there would be a delay again. After waiting for sometime I asked the staff to find out what the delay was I was then seen by the clinician half an hour later. My experience with the clinician I felt was not worth the fee. I was not examined correctly I was not given any advice as to how to deal with the issue and the letter I received afterwards was not very accurate or informative. So I would not go back again or recommend.

Mr Mustafa Yusuf

Ophthalmologist

I’m very grateful to Mr. Mustafa Yusuf for the excellent care he provided to my mother. As a doctor myself, I appreciated his clear communication, calm manner, and thorough approach. During each of our consultations, he took the time to assess her cataract and dry eye issues carefully, explained the situation in a way that was easy to understand, and guided us on the best next steps. His management has been remarkable and made a world of a difference. Overall, we felt very well supported, and I would confidently recommend Mr. Mustafa Yusuf to anyone seeking professional and compassionate eye care.

Clinicbe

Cosmetic (Aesthetic) Medicine, Nutrition, + 1 more

I have been visiting the clinic for many years for injectables (Botox, Profhilo, Mesotherapy) and other skin care treatments (HIFU, Microneedling) and cannot speak highly enough of Dr. Kubicka and the rest of the team. They are utmost professionals and a very welcoming. I am given a personalised plan to ensure I have the best treatments for my skin and age. Appointments are never rushed, which I love. If I have any questions, relating to a treatment I haven't yet had, they always have the time to discuss. Highly recommend and will continue to return.

Mr Andrew Pieri

Breast Surgeon

The only way to describe Andrew is amazing. I felt instantly comfortable, seen and understood at the consultation. He actually listened to what I wanted and tailored the treatment/surgery to me personally. The surgery itself was as seamless as surgery’s can be, and I could tell I was in good hands. 2 weeks post surgery, healing is going brilliantly due to obvious great techniques. The scars are already looking much better than I thought they would at this stage too. Not only is Andrew a great surgeon, but a wonderful person in general. Thank you 🙏

Spire Harpenden Hospital

I was an NHS patient struggling with gallstones and experiencing frequent attacks. After doing some research, I was able to book an appointment at Spire Hospital Harpenden, where I first met Mr. Jambulingam in August this year. Just two months after that initial consultation, I had my gallbladder removed. I want to express my deepest thanks to Mr. Jambulingam and the entire team at Spire Hospital Harpenden. From beginning to end, the care and experience were exceptional, and I am truly grateful for everything they have done for me.

Knightsbridge Doctors

General Practice (GP), Imaging (Scans), + 5 more

My experience at Knightsbridge was truly exceptional. I arrived early but the team was delighted to let me wait comfortably in the warm. When I was ready to be seen, I was greeted by Dr Michael Smith. His friendly and welcoming nature instantly put me at ease, even though I was already feeling anxious. The medical exam was done with professionalism and Dr Smith talked to me throughout which I appreciated. I can not express my gratitude enough.