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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Mentis Clinic

Psychiatry, Psychology

I had a consultant review with Dr Shaikh for the re-initiation and titration of medication for a pre-existing ADHD diagnosis. I chose Mentis Clinic as it was the most affordable option I found during my research, particularly considering that their service includes consultant review, medication titration appointments, prescriptions, and a shared care agreement. My previous notes were reviewed promptly, and I was offered an initial consultant appointment within a week, followed by a titration appointment the following week. Dr Shaikh was very attentive and took the time to understand my circumstances and reasons for seeking re-initiation and titration of medication. There was no waiting list, which meant I was seen extremely quickly. The pharmacy also handled my prescription efficiently, with medication delivered in a timely manner. After the initial consultant review, I received my clinic letter very quickly and was given the opportunity to request amendments, which were dealt with promptly. I was provided with comprehensive information about medication options and was also given a letter of support for education and employment without even having to request one, which was something I genuinely needed. I am extremely satisfied with the service I have received from Mentis Clinic and would highly recommend them to anyone seeking assessment or ongoing care for ADHD.

Mr Marc Laniado

Urologist

My PSA had been creeping up for several years. By December 2024 it was 6.2 and a scan showed a tumour close to the edge of my prostate. Marc Laniado recommended a day case procedure (nanoknife) and I had this in January 2025. Twelve months later, in January 2026, my PSA is 0.3 and a scan shows no evidence of cancer. Marc is one of the most professional people I have met - everything is explained patiently and thoroughly, he is available at short notice to talk through any concerns/answer any questions, appointments are on time and his follow-up letters come the same day and clearly explain what he has done and the next steps. I would like to thank Marc Laniado and the highly efficient team he works with for the outstanding care I received - anyone of any age (I'm 82) concerned about their prostate would benefit from a​ consultation with him.

Physio Jack Studios

Pain Management, Physiotherapy, + 1 more

Nick from Physio Jack Studios was really great. I had what I thought was a typical calf strain but all the standard treatments from another physio did not heal it. 4 weeks out from a marathon, I was unable to run 1km without pain. Nick went through a very thorough diagnostic appointment, corrected my diagnosis to an overloading issue at a specific calf/achilles muscle complex and guided me through multiple plyometric exercises and a progressive running plan to allow me to finish the marathon in 3hrs 40mins. Could not recommend him highly enough, super knowledgeable, detailed and passionate 👍

Moorfields Private Eye Hospital

Ophthalmology

The staff seemed very friendly and efficient in what seemed to be quite a busy little private out patient's department. I had to have quite a few test's and checks but didn't have to wait long in-between different department's. When I got to see the consultant he was very professional and explained to me exactly what my condition was, how it was affecting my vision . He then explained how he proposed to try to correct the problem, the likely time scale for the procedure, and the cost. I also felt that he was very clear to manage my expectations when the procedure does go ahead.

GenesisCare Cambridge

Oncology

The overall experience was good at the start been going go treatment over a year the oncologist never contacts me only if I complain the nurses never pass my concerns on I’ve been waiting for private prescription for 6 days which has never turned up rang and spoke to a doctor he promised to pass it on to oncologist never happened after 4 phone calls the service is disgusting the amount of fees I am paying I expect a better service than I’m getting I’m seriously thinking of going back to NHS where I did get better service I certainly wouldn’t recommend Genesis Care to anyone

Mr Giles Stafford

Orthopaedic Surgeon

I valued Mr Stafford's absolute clarity and professionalism at all times. From the German health system, I wasn't used to be taken too seriously with my views, needs and concerns, so, I had previously experienced a lot of frustration. Mr Stafford and his entire team not only achieved excellent results through the operation and after-care, but made me feel I was in charge, was being very well looked after and put in a position where I could confidently go home post op and manage. The healing process seems amazingly fast. I do recommend Mr Stafford's services!

Mr Dominic Coull

General Surgeon

Ever since I have known Mr Coull and have been under his care, the treatment and communication I have had has been first class. I have never not had a response to my queries and his manner and patience has been exemplary. Every step of the treatment or consultation has been made crystal clear before the appointment. I have recommended him to several friends who have all had the same experience under his diligent care. I have felt very fortunate to be looked after by Mr Coull

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

I attended for a hernia operation.All went very well and I was well looked after and food was in abundance and good.I was well cared for and made to feel at ease by My surgeon and aneasthatists.My operation was nice and early and my surgeon came to explain how the op had gone I didn't then see anyone for hours and was planned to have an overnight stay but,got sent home that evening. I was discharged by a lovely nurse.

dentalessence - Haywards Heath

Dentistry, Oral & Maxillofacial Surgery

No worries at all. Am a little confused with the form filling in via the web site, and I am inundated with reminders to fill them in both on the Internet and on my phone. It often makes me wonder if you have received them? Everything absolutely fine otherwise... My deafness causes me a problem, but once I have reminded the staff I am deaf, then they always make sure I understand what they are saying.

Mr Yuvraj Agrawal

Orthopaedic Surgeon

Mr. Agrawal was professional and also open and friendly. He gave information in simple and clear terms and was open to discussion about my particular needs around my treatment. I had both hips replaced and recovered very well from both surgeries; my scars have healed very well. I would definitely ask for Mr. Agrawal again if I had any other orthopaedic issues, and I cannot recommend him highly enough.

Associate Professor Alex Day

Ophthalmologist

My experience with Mr Alex Day was fantastic. From the initial consultation, follow-ups, surgery and then my first 2 weeks of aftercare (current stage) he has been exceptional. He is responsive to questions and concerns and gives a personalised experience, recognising the day to day fluctuations you live with I have no hesitation in recommending him, and look forward to my 3 month check up.

Woodthorpe Hospital

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 12 more

I have just attended a follow up appointment with Mr Wijeratna after a shoulder replacement last year.I cannot thank him and his team enough for their wonderful treatment I received before during and after the surgery, I would not have any hesitation in recommending Woodthorpe hospital and Mr Wijeratna for any shoulder issues.Thank you one again to everyone involved in my treatment .

Dr. Matthew Oates

General Practitioner

After a few painful days of back pain and not having a GP local to me, I was recommended Dr Matthew by a friend. I was able to get in the same day. The appointment was absolutely no rush, very thorough and Dr Matthew was very knowledgeable and explored all of my concerns - with a plan set in place for next steps. Would highly recommend to anybody in the same situation.

Mr Naveed Afzal

Urologist

I had a great experience with Mr Afzal. He was very attentive, patient, and took the time to really listen to my concerns. Everything was explained clearly, and I never felt rushed during my visit. His professionalism and kindness are made me feel comfortable and confident in my care. I truly appreciate the support and would highly recommend themi

Mr Dan Shaerf

Orthopaedic Surgeon

The advice and care received from Mr Shaerf and all of his team was great from start to finish. I was kept well-informed about my operation throughout the process. The operation went well and the after-care I received was second to none. I am very happy with my new thumb joint. Thank you!