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Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I came into St Joseph’s on the 10th of January for a Abdominoplasty procedure, from entering the hospital and being greeted professionally by the reception, to the assistant who came down to reception to collect me and show me your my room, went smoothly and l would say, the highest stand l have had at a private hospital. The ward staff attended to me immediately, carried out their pre-op checks, were very informative in terms of time of the procedure etc, l couldn’t have been made more comfortable and cared for. The cleanliness and room was outstanding, l have had a number of stays at private hospitals over a period of 15 years and St Joseph’s is the leader from all parts of the service provided, your hospital should be used to show others how to set the highest standards, which you certainly excel at. Mr Wilson was outstanding too, from our initial consultation to the surgery and aftercare. I recurved a call from St Joseph’s on the 3 day after being discharged to check on my progress, which l wasn’t expecting but very much appreciated it. I have received the highest of care and everyone l met was amazing. Thank you for everything you did for me.

Check4Cancer

Oncology, Diagnostics & Testing

This whole experience has been rubbish. One of the questions asked if I had ever had polyps, which I had but 15 years ago, and because I clicked yes, recommended me as not suitable for screening...a lot can happen in 15 years, and it didn't ask me how long ago it was. The form was clunky to use and complete. In the results letter it said if I still wanted screening despite my results, to go to my results page. However when I went to that page it gave no options to select screening. It showed a Submit button on the results page, but would not let me proceed as I had not selected a service, however there were no services to select. The results letter gave me a link asking for feedback, either a quick survey or a detailed survey. When I clicked the detailed one it came up with an Error404 message. When I clicked the quick survey, it asked me questions about recent visits, were the staff friendly, was the practice clean etc, instead of asking any questions about my experience with the recent cancer screening survey...they were completely irrelevant.

VISIO Health

Ophthalmology

WOW amazing! I have worn glasses since I was 16 (53 years), initially to see the blackboard! Recently my eyesight deteriorated due to cataracts and I was referred to Visio. I was very nervous about having the operation but in retrospect should not have worried, it really was not stressful. I had Trifocal Lenses fitted by Ms Ranjit Sandhu and would describe the result as amazing and transformational. I was hoping for my eyesight to return to my pre cataract vision, it did far more than this as I now have excellent unaided vision for distance as well as for near. I now have better vision than I have ever had before, and don’t need glasses anymore! I was advised before the operation that a side effect may be an increase in Halo & Glare when driving at night, however, I have not experienced this and am very comfortable with my night driving vision. In summary my vision has been transformed thanks to Visio and I would highly recommend them.

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

Hospital was dirty. Room was dirty. Was provided with a pillow that was fully stained yellow on one side with no pillow cover. One of the nurses saw it when he turned it over but I had already been lying on it for hours. Went to the surgery without any pillow only to wake up to another stained pillow without any cover. Found a toenail on the bed. Very unhygienic and was not comfortable. Staff were ok. Food received was not what I ordered, so left without eating anything. Will only be coming back for my second operation because it is the surgeons only practice that is close to where I live, otherwise would not be returning. Hygiene is most important in these environments and it was not to par at all. Worse than NHS.

Mr Jonathan Miles

Orthopaedic Surgeon

Mr.Miles performed partial knee replacements on both of my knees. Both procedures were faultless, and the persistent and severe pain that I had in each knee (apart from the expected post-operative swelling) disappeared straight away. I had been in so much pain prior to each surgery, and painkillers only took a slight edge off of the pain. I was unable to walk any distance, sleep properly and it was affecting my work. But Mr.Miles’ interventions literally gave me my life back. One of the partial replacements is 12 years old and the other is 10 years old - but I’m still pain free. Thank you Mr.Miles.

Dr. Haus Dermatology

Cosmetic (Aesthetic) Medicine, Dermatology

I recently had a CO₂ laser treatment at Dr. Haus, and the experience was excellent from beginning to end. At 54, I’m focused on keeping my skin healthy and firm, and this treatment was exactly what I needed. It boosted my skin’s texture, brightness, and overall vitality in a way that feels natural and refreshed—not overdone. Dr. Haus and his team were professional, caring, and incredibly reassuring throughout the process. I’m thrilled with the results and highly recommend the CO₂ treatment to anyone looking to rejuvenate their skin with real, visible improvement.

Mr Rishi Sharma

ENT Surgeon

Having been a life long sufferer of chronic Sinusitus, seeing many ENT specialists along the way and without any real success, I feel enormously grateful to have been put in touch with Mr Sharma. I am now only four weeks post surgery and am already experiencing fantastic results. Knowing the full healing process is between 3 months and a year, I cannot wait for the final outcome. Mr Sharma wants the absolute best outcome for his patients and only accepts the highest standards from himself. From the outset, I knew I was in great hands.

HMT Sancta Maria Hospital

Anaesthetics, Audiology, + 18 more

I highly recommend Dr Sandra Hlaing who I decided to seek help with regarding my menopause struggles. She was amazing and explained everything to me in great detail. She was professional but friendly and put me at ease with my situation. I came away with a huge sigh of relief as I was listened to and given a plan which I desperately needed. I am extremely grateful to Dr Hlaing as I now feel happy and so much more in control of my condition. She is a credit to both her profession and Sancta Maria Hospital.

Mr Peter Driscoll

General Surgeon

As I suffer with acute anxiety about medical procedures, it was vital that I found someone who would be sympathetic to my feelings and dealt with carefully. Peter Driscoll was exactly the right person for me. Clearly a highly skilled and experienced professional, he set my mind at ease and tailored his interactions such that I felt wholly comfortable with the procedure. It was an excellent experience and I am very grateful to him.

W6 Physiotherapy

Physiotherapy, Sports & Exercise Medicine, + 2 more

my physio therapist was most helpful. I have been seeing him about once every 2 months. He always asks about my progress from the last visit and we then work on the areas that I pick out. This time he showed me various exercises relevant to my current situation. I did the exercises with his supervisio0n and I found that most valuable as he could show me what I got ok and how I could do the exercise better

Dr. Simon Hill

Psychiatrist

I’m very grateful to Dr Simon Hill for such a professional and thoughtful experience. He took the time to listen properly, explained everything clearly, and offered helpful insight into other symptoms I may want to look into in future. The report also came through far quicker than I expected. Thank you.

Mr Paresh Sonsale

Orthopaedic Surgeon

Mr Sonsale was a breath of fresh air! Such a lovely man who treated me with respect and was skillled, professional and courteous throughout. He was sensitive to my apprehensions and fears. The whole experience from first consultation, surgery, follow up and discharge was seamless.

Dr Matthew Balerdi

Cardiologist

Dr Balerdi explained everything to me. He didn’t rush me , and listened to all of my concerns. I felt very much at ease and comfortable with him. I instantly felt a trust. Which is so reassuring. The service is so very efficient and personable. I would definitely recommend it .

Mr Oliver Dean Stone

Orthopaedic Surgeon

Extensive History taken, examined thoroughly, sent to XRay and was seen again immediately. Discussion then took place re diagnosis and treatment options. All very clear. I did not feel hurried , my concerns were listed too and Mr Stones manner was perfect for me.

Mr Gareth Wells

Orthopaedic Surgeon

Warm and professional. Gareth gave me confidence in his explanations of my past x-rays and his examinations and history taking. I'm pleased to be able to have further radiology testing and look forward to discussing the results and hopefully a way forward.