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Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 26 more

We had concerns about our son holding his breath whilst sleeping (sleep apnoea) and initially tried to secure an appointment with an NHS specialist. Unfortunately, we were unable to get a confirmed waiting time, although we understood it could be around three years. We therefore decided to explore the privately funded route. After researching ENT consultants, Professor Bruce’s experience, credentials and profile stood head and shoulders above anyone else in the North West. We were fortunate enough to secure an appointment within just two weeks, which was a huge relief for us as a family. At our first consultation, Professor Bruce carried out a thorough examination of our son and asked us to film him whilst sleeping so that he could make a more accurate diagnosis. We returned to his clinic around a week later, where he carefully explained his findings and outlined a proposed treatment plan. What we particularly admired was his honest, no-pressure approach. He explained that, based on what he had seen, grommets were not necessary. This gave us enormous confidence that his recommendations were based entirely on what was best for our son. Within 12 weeks, our son was booked in for surgery. On the day, Professor Bruce’s calm and reassuring manner immediately put both my wife and me at ease. His excellent bedside manner also helped our son feel comfortable and relaxed throughout the process. Our son's recovery has been straightforward, and the results have been genuinely life-changing. We would recommend Professor Bruce without hesitation to any parent considering tonsil and adenoid removal for their child. His professional approach and honest advice were incredibly reassuring for us as parents, while the way he interacted with our son made us feel he was in the very best hands. The operation has changed our son's life for the better, and we will be forever grateful to Professor Bruce for his excellent work and care. If you suspect your son or daughter may be suffering from sleep apnoea, don't underestimate the impact it can have on their quality of life. If you are in a position to consider private treatment, exploring that option could save you a significant wait and make a life-changing difference for your child. For our family, it was worth every penny.

Women’s Health Centre - 27 Harley Street

General Practice (GP)

I would like to express my sincere appreciation for Mr Denis Tsepov and the entire team for the outstanding care I received throughout my IUCD insertion journey. From the initial consultation, through the procedure itself, and during follow-up, the care provided was truly impeccable.Mr Denis Tsepov demonstrated exceptional expertise, extensive knowledge, and remarkable clinical skill. He took the time to explain every aspect of the procedure clearly and thoroughly, ensuring I felt informed, reassured, and comfortable at every stage. His professionalism, calm manner, and attention to detail inspired confidence and greatly reduced any anxiety I had regarding the procedure.Equally commendable was the excellent support provided by the wider team. Every member of staff was welcoming, compassionate, respectful, and highly professional. The teamwork on display was outstanding, creating a seamless patient experience and ensuring that I felt valued, listened to, and cared for throughout my visit.It is evident that Mr Denis Tsepov and his team are dedicated to delivering the highest standards of patient care. Their combined expertise, efficiency, and compassionate approach made what could have been a daunting experience feel smooth, safe, and reassuring. I am extremely grateful for the exceptional care I received and would not hesitate to recommend their service to others.Thank you to Mr Denis Tsepov and the entire team for your commitment to excellence and for making my experience such a positive one. Your professionalism, kindness, and clinical expertise are genuinely appreciated.

London Gynaecology - Harley Street

Diagnostics & Testing, General Practice (GP), + 5 more

Why do I have to do an online sign in when there are two receptionists sitting (with their heads buried in computers) in front of them- unfriendly and unprofessional. The reception area is tight and it’s very frustrating to take out my glasses whilst holding an umbrella and bags and having people squeezing past while having to answer unnecessary questions like updating my marketing preferences. And then you go upstairs to the waiting room where each time I’ve been there are several staff members sitting in an adjacent room talking very loudly about life and personal matters, laughing as if it’s a coffeehouse with no consideration that I’m sitting there possibly dealing with cancer matters and not really keen to be listening to their loud unprofessional conversation. I had three staff members walk past me whilst I was sitting waiting for 20 minutes and no one bothered to even make eye contact let alone welcome me. If it wasn’t for Miss Wilson (who is magnificent), I would not be using your services. It’s very disappointing with absolutely no personalisation, and nothing like my previous experiences with Mr Downes and Mr Mason over the past 30 years. When I’m paying so much money for an appointment, I expect to be greeted by a human being and to be treated as a paying customer.

Mr Philip M Stott

Orthopaedic Surgeon

Mr Stott is a very approachable, warm, and highly skilled consultant. I have felt that way consistently, from my very first assessment consultation with him, through to the day of my complex hip replacement, immediately post-op, next day post-op ward round, and my most recent follow-up consultation a couple of days ago, which was five weeks post-op. His way of explaining the state of my collapsed necrosis hip - now repaired and healing well - is a great balance of honesty, clarity, warmth, and hope. To a lay person like myself, exploring and learning about what is completely terrain to me, that is invaluable. I couldn't have wished for a nicer, more knowledgeable, clearly highly experienced, very human, hip consultant to take me through every stage of what has been a very, unknown and unexpected health scare for me. Finally, he has always been, and continues to be, very clear that if I have any worries, concerns, questions about my hip, not to hesitate in contacting him. That means a lot, and is very reassuring. Jean D.

Eleos Clinic - Online

Occupational Therapy, Paediatrics, + 3 more

Our 16-year-old daughter has been under the care of Dr Zaman for almost four months. After finding the NHS system incredibly difficult to navigate, discovering the Eleos Clinic was such a relief. From our very first phone call, the team was warm, welcoming and reassuring. Dr Zaman has been compassionate, understanding and incredibly supportive from our very first appointment. Communication with both her and the wider Eleos team has been consistently excellent, and we have always felt listened to and well supported. The difference Dr Zaman has made to our daughter's wellbeing in just a few short months has been remarkable. Although she is still on her journey to recovery, the progress she has made is more than we could have hoped for when we first sought help. Most importantly, we feel as though we are getting our daughter back, and for that we are enormously grateful. Our heartfelt thanks to Dr Zaman and everyone at the Eleos Clinic for their care, kindness and ongoing support.

Mr Alan Highcock

Orthopaedic Surgeon

Our visit today was as good as all our previous visits to Spire Wirral Murrayfield all on time, my husband’s 6 weeks x-ray and consultation happened without delay with everyone as friendly, helpful and informative as on all our previous visits. Mr Highcock was as professional, helpful and informative as on all our previous consultations and we would certainly recommend him to anyone needing a highly professional hip and knee consultant/surgeon in the future. We shall miss our visits to everyone on the super helpful reception desk, and of course everyone in the Spire Wirral Murrayfield Jamie and I have spent time with on Ward 3, in physio, x-ray etc and not forgetting Carl in the Dressing Clinic who could not have been more friendly, helpful and professional over the last 3 months. - huge thanks to you all.

Mr Gordon Muir

Urologist

I had the need for an urgent diagnosis and operation. This was all completed within the same week. My recovery took longer than expected, as sometimes happens, but everything is well now and I am very pleased to have gone ahead with the procedure. I was very pleased with Mr Muir's explanation of the pros and cons of the three possible procedures, allowing me to have some say in the matter. The discussion was full and completely frank. When the recovery took longer, I really appreciated the personal messages of reassurance from Mr Muir. I thought this was kind and really very welcome. I would also like to mention the nursing staff who were excellent in helping me through this period. They checked up on me at least once a day. And finally, the Admin staff were very kind and helpful. Thank you to the whole team.

Clarity Psychology Practice - City/Buckhurst Hill

Psychology

I began seeing Shireen after a late-in-life inattentive ADHD diagnosis. I had just started taking stimulants but really wanted to understand more about what I was experiencing, at a time when I was learning a lot about myself. Shireen’s patient-first approach meant the strategies and techniques we explored were always informed by an understanding of neurodivergence. It was important to me to work with someone who had that specialist understanding, and I felt it made a real difference. I felt so listened to and comfortable, and the strategies and grounding techniques Shireen shared with me have helped so many aspects of my life. I’m very grateful I came to Shireen when I did.

Liberty Menopause Care

General Practice (GP)

My experience with Dr Ward was very validating. When it came to my choice to stay on HRT, I had become rather frustrated by my GP, treating me as just a number rather than an individual. Dr Ward also validated some of my thoughts about the symptoms I experience due to lack of oestrogen. The support , time and advice I received with just one consultation has already made a big difference and I can highly recommend Dr Ward. She was recommended to me and I now also highly recommend her to anyone at whatever stage of your hormone journey.

Mr Ali Salih

General Surgeon

⭐⭐⭐⭐⭐ Mr Sahih has been my surgeon for my last two surgeries, and I honestly couldn’t recommend him highly enough. He is kind, friendly and genuinely has my best interests at heart. He always takes the time to listen to my opinions and makes me feel heard, valued and reassured. His caring and approachable manner has made such a difference to my experience, and I feel very fortunate to have had him as my surgeon. Thank you, Mr Sahih, for your kindness, professionalism and the care you have shown me. You are truly an outstanding surgeon.

Hearing Therapy Mirfield

Audiology

Very high standards. My wife got her hearing aids 2 years ago and we were so impressed, I immediately decided to replace mine with some from Hearing Therapy. The saying that you get what you pay for rings very true here. Considering the aids come with a 5 year warranty, including parts, repairs, a thorough annual hearing test and retuning of the aids if necessary, they are excellent value. They come with a charger so we never have to change the battery, just pop the aids in the charger at night. Thank you Tim.

The Marylebone Practice

Cosmetic (Aesthetic) Medicine, General Practice (GP), + 1 more

- Day was wet and rainy. Got off at the wrong train station, got mixed up with my directions. Was abit late for my appointment ( which is very not me!!) called Matt . He was very helpful. Sent me a location pin. He make me feel guilty for running late. - Dr Sera received me very warmly. And my session was very engaging, warm . She felt or made me feel like my ‘biggest confidant 😊’ - thank you for trusting me enough to allow me to pay later after my visit as the money was on my daughters account.

Mr Zaid Shalchi

Ophthalmologist

From the moment I walked into the hospital The experience was excellent Taken to my room Bye lovely man Where I met my nurse who looked after me all day called Phyllis The catering team looked after me in the tease of coffees That I needed and the food The drops went in well Once I got to the theatre The team were waiting for me The doctor Shaichi Was waiting for me He explained everything he was doing and put me at ease His voice was very calm An experience went well Excellent experience

Dr Dennis Barnes

Diabetes & Endocrinology Specialist

I have recently had to return to Dr Barnes for help with my thyroid. He was very sympathetic and listened to the problems I was having. He gave me a through examination and then made a plan for my treatment. This has been successful and I am reassured that I am now on the right treatment. I have every confidence in Dr Barnes.

Mr Arvind Mittal

Obstetrician & Gynaecologist

Excellent service provided by friendly and proffessional medical staff. Consultant was very helpful, professional and considered. Explained everything clearly, went above and beyon to complete my surgery. Overall fantastic experiance.

Professor Stephen Black

General Surgeon

Very friendly and calming experience all round. Prof Stephen Black explained everything to me clearly. He was gentle and considerate and put me at my ease throughout. The results so far are looking very good. Huge thanks!