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HCA Healthcare UK The Wellington Hospital

Gastroenterology, General Surgery, + 7 more

I would like to extend my sincerest gratitude to every single person we encountered from the moment we entered the hospital until the day we left. From the people at the reception, the porters, the security team, the registration staff, the International Office, the consultant, the interpreters, the therapists, the ward nurses and nurse assistants, and the cleaners—every single one of you made a difference. Each person treated us with such care, respect, sensitivity, and compassion. Everyone we met genuinely wanted the best for my father and for us as a family. You made us feel like we were surrounded by family, not just a medical team. Dr. Nikos Gorgoraptis, thank you for giving us hope and for easing everything on us during such a difficult time. Seána, for always being so supportive, proactive, and ensuring that everything worked out in my father’s favor. Ethan, for helping my father regain his strength and confidence to get back on his feet. Abdou, for making sure the family’s wellbeing was cared for at every step. Nohad, for ensuring no detail ever passed us by, and for always being there to open every door of support we needed. Zahra, for being someone we could always count on. Marissa, the lovely nurse who left us speechless with gratitude—such a genuinely kind, empathetic, and capable person who always had a solution and got things done effortlessly. Janis, for being the person you can always find when you’re lost—always there to help, guide, and support in every way. Hugo, for bringing lightness and laughter into the ward, making us forget for a moment that we were in a hospital. Tessa, who didn’t just serve food but cared like a mother, always ensuring we were fed and well. Ana, for her warmth and constant kindness that brightened our days. And to all those whose names I haven’t mentioned, please know that each one of you has left a lasting mark in our hearts. You all embody what true care means—beyond professionalism, beyond duty—you showed humanity. You healed not just with medicine, but with kindness, patience, and heart. For that, we will always be deeply grateful and your help will never be forgotten. With all our appreciation,

My New Self

Cardiology

I recently completed my final assessment with Dr Edney Boston-Griffiths through My New Self and I can honestly say the experience has been both positive and inspiring. Edney has been a consistently supportive and motivating presence throughout my journey — professional, empathetic and genuinely invested in helping me make progress. As one of the pilot participants, I had the privilege of working with a tailored team of MNS Experts — from fitness coaches to cognitive therapists — all contributing unique insight and expertise. Understandably, there were a few teething and technical issues along the way (as you’d expect from a pioneering platform in its early stages), but these never detracted from the value of the programme itself. The concept behind My New Self is truly fantastic — an integrated, evidence-based approach to wellbeing that connects mind and body in a practical, personalised way. I look forward to seeing how the team refines the video content, CRM and AI technologies to enhance delivery even further. Once these developments are in place, I would absolutely love to revisit the programme and experience its full potential. In short: a brilliant concept, an outstanding team, and a platform with enormous promise.

Cambridge Heart Clinic

Cardiology

Access was via an intercom not fit for purpose. Distorted. The private health care access was through the NHS reception. Front desk polite but not interested in me; I’m expecting a much more customer friendly response. On arrival at private care reception down corridor much better. Front desk welcoming, knowledgable, and helpful. Reception bright and clean. Two bad points: a) television - remove immediately- it’s dreadful having to listen to the rubbish on it. b) noisy customers talking loudly. I suffer from ptsd and noise is an issue. Signage requesting that it is a quiet space would be very helpful. Receptionist found be a quieter spot - very understanding. Excellent. Appointment started on time, again very important. Excellent technician (Echo): expert, very good comms skills. A very pleasant experience. Please note the use of the word “customer”. You sell services that are consumed by customers. The sooner hospitals regard those that consume their services as customers the better. Delight your customers.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

The appointment I had was disappointing. I have been waiting a number of weeks to discuss an MRI with a specialist in gynaecology, when I became slightly tearful she demanded that I had ‘emotional support’ handing me a paper towel for your hands go wipe my face. I stated that would make me uncomfortable and that I wanted to support myself and she informed me that the appointment could not continue if and we would need to re book it (after waiting for many weeks in chronic pain) so I accepted her brining someone external in so we could finish the appointment. The person she bought in proceeded to come in and out of the room constantly getting leaflets which was not any sort of emotional support for me. The doctor continually referred to my history of anxiety as an ‘issue’ and did not have any sensitivity when discussing mental health especially in connection to physical illness. The way she used my history of anxiety was inappropriate and lacking in understanding.

Vermilion - The Smile Experts Edinburgh

Dental Care, Dentistry

Four front teeth (old root canal treatment) replaced with a two implant bridge. Whole process clearly and patiently explained in a very friendly but professional manner and followed through as explained. As a nervous dental patient I was particularly impressed with the ease and remarkable effectiveness of the conscious sedation I was offered. During the normal short interval between surgery and final teeth, a temporary bridge is (instantly) fitted; these are effective but, by design, less sturdy. I cracked one on a nut and Vermillion were easily able to replace it as part of their service the same day with no inconvenience or fuss - very reassuring. My new final teeth fit well, feel and look natural, and bring a tremendous relief at not having to constantly worry or feel pain from my old ones. I would have no hesitation in recommending them.

MUMS - Midlands Ultrasound and Medical Services

Allergy Medicine, Breast Surgery, + 31 more

My acupuncture appointments at mums were with Zahra, I have had about 6/7 sessions with her, every week or 2 weeks. I have noticed a huge improvement in symptoms of chronic back pain and stress levels, I have fibromyalgia and these appointments have really allowed for me to notice and learn my triggers, emotional or physical. I have been able to talk to Zahra about my experience of the week at each appointment and talk about the changes I’ve seen not only in lower pain levels but in mental clams and clarity too. This in turns will aid my fertility journey as the body and nervous system has regulated greatly and my menstrual cycles have developed a healthy constant rhythm in terms of length and flow. I would recommend this to anyone that was struggling with issues similar to mine.

Mr Amit Shah

Orthopaedic Surgeon

I have recently had a total hip replacement performed by Mr Shah. Through the entire process he was professional, considerate, informative and answered every question as though it had never been asked before. I constantly felt valued and heard as a patient. His care and attention, both prior to and after the operation was excellent. The surgery itself, carried out by him and his first class team, went amazingly well and I am now 7 weeks post op, mobile and up on two feet once more. Should I ever require orthopaedic surgery again, I would make sure I consulted this true gentleman.

Spire Bushey Hospital

Acupuncture, Allergy Medicine, + 30 more

The initial consultation was excellent, the day of the operation went as well as it possibly could with virtually no waiting time on the day of the operation. I was kept informed at all times of the timetable for the day. The after care on the day of surgery was excellent, I was extremely well looked after, the food was good (I was given biscuits and chocolate ice cream on request!!!) and all the staff were helpful, calm, attentive and extremely knowledgeable. I must mention Jan the nurse - he was on hand all the time and provided excellent assistance when required.

My Medyk Dental and Medical Centre

Chiropractic, Cosmetic (Aesthetic) Medicine, + 18 more

I had attended the appointment with orthopedist... Im absolutely satisfy. He had confirmed what I was thinking it may he wrong. I had excellent explanations and given options how to deal with my issue. I got referred further to do some scans. I definitely recommend to use all services available. Im a returning patient and can not fault it at all. Of course its private and expensive but you owe to see a doctor fave to fave and you get personal centred one to one help. Short time! Via NHS it would be cheep but minimum 6 months waiting. Best customer service.

Dr. Fabio Castiglione

Urologist

I had an excellent experience with Professor Fabio Castiglione. He is not only highly knowledgeable but also incredibly kind and approachable. During my consultations, he took the time to listen carefully and explain everything clearly, making a very complex issue easy to understand. His professionalism and empathy made me feel comfortable from the very beginning. The results of my treatment have been outstanding — I finally feel like myself again. I would strongly recommend him to anyone seeking expert, discreet, and compassionate care in men’s health.

Miss Sarah-Jane Lam

Obstetrician & Gynaecologist

I honestly couldn’t recommend Miss Lam enough. From the very first appointment, she made me feel completely at ease — always kind, patient, and genuinely caring. Throughout my high risk pregnancy and delivery, she was a constant source of reassurance and calm, and I always felt safe in her hands. Thanks to Miss Lam, what could have been a stressful experience for me became a positive and special journey. I’m so grateful for her warmth, expertise, and support. I’ve already recommended her to friends and family.

Mr David Floyd

Plastic Surgeon

Mr David Floyd provided an exemplary service. He has the most personable and professional manner and explained my procedure in detail and in terms that were easy to understand and absorb. I had a breast implant removal , (enbloc) and uplift. I'm very slim with little to no fat and he did a fabulous job. He is not only a highly skilled surgeon but he has an artistic eye. Everyone in his team operate around him to deliver a slick service and do so with kindness, empathy and professionalism.

Mr Shanmugasundaram Rajkumar

Orthopaedic Surgeon

My overall experience at the R A H today was very reassuring & the consultant was vey thorough asking me relevant questions about my replacement knee joint problems. He discussed with me about my knee x ray & blood test checked out satisfactory. It would seem that I would benefit from further physio therapy & I will buy an exercise bike as suggested. Many thanks to the consultants and all at the R A H Kind regards from Roland S.

Mr Laxmikant Ganjewar

Obstetrician & Gynaecologist

I had surgery to remove an ovarian cyst performed by Mr. Ganjewar. The operation went smoothly, and my recovery was comfortable. Mr. Ganjewar is very attentive, kind, and truly cares about his patients. He takes time to listen and find the best approach for me. I’m really grateful for his professionalism and compassion, and I highly recommend him.

Mr Kostas Tsitskaris

Orthopaedic Surgeon

Mr Tsitskaris was incredibly reassuring. I arrived for my operation at 7:30 am and was home by 13:00. I experienced no discomfort and was able to return to work immediately. That was far more attributable to the skill of the surgeon than any stoicism on my part. I could not have asked for better service or a better outcome. Thank you so much.

Ms Laura Ismail

Obstetrician & Gynaecologist

Dr. Ismail is incredibly kind and caring. Together with her team she goes above and beyond for her patients, sacrificing breaks and personal time to make sure patients get her time when they need it most. I truly appreciate her genuine dedication and commitment, which go beyond even the highest standards of professionalism.