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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Miss Kenga Sivarajah

Obstetrician & Gynaecologist

I had a private care with Dr Kenga Sivarajah (my Obstetrician) at King’s College Hospital, Denmark Hill and Central Health clinic for the delivery of my baby, and I cannot recommend the experience highly enough. Dr Kenga is truly a brilliant obstetrician. Her expertise, calm reassurance, and decisive leadership throughout my pregnancy and delivery made me feel completely safe and confident at every stage. She combines exceptional clinical skill with genuine compassion, which made an enormous difference during such an important and emotional time. I am also incredibly grateful to Adrian Dubrowicz, the anaesthetist, whose professionalism, clear explanations, and calm manner put me instantly at ease. His care was outstanding and contributed hugely to a smooth and positive delivery experience. A very special thank you to Keira Willis and Amina Muhommad who were absolutely amazing midwives during our two-day stay. Their kindness, attentiveness, encouragement, and tireless support — both clinically and emotionally — made the entire experience feel personal, caring, and reassuring. They went above and beyond to ensure both my baby and I were comfortable and well cared for. The standard of care under Dr Kenga’s leadership at King’s College Hospital was exceptional, and I will always be grateful to this outstanding team for the role they played in bringing our baby safely into the world. I would highly recommend Dr Kenga and her team and the private maternity service to anyone seeking expert care with a truly human touch.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

I had two excellent experiences at the Cleveland yesterday. First Norman did the most thorough and careful echocardiogram. He took endless trouble so as to give the cardiologist views of my heart and its valves from every angle and perspective. The cardiologist was most impressed and helped by all the additional information this gave him. Dr Sam Dawkins, my cardiologist told me and showed me by using these images how well the TAVI and the reduction of the septum are working as they have not only hugely improved flow through my aortic valve but also through my mitral valve. Dr Dawkins is a brilliant cardiologist and an amazing thinker. I was faced with open heart surgery to replace two valves and excision of thickened areas of heart muscle; a very risky operation with a long and maybe unsuccessful period of recovery. Dr Dawkins devised the novel procedures he carried out on me on 24/10/24. The success of this is totally down to his skill and the trouble he took. He was excellently supported by the doctors and staff of the Cleveland during the operation. I hope he is able to share the knowledge of my operation with other cardiologists so more patients can avoid open heart surgery and be given back their health the way I was. Thank you Dr Dawkins

London Trusted Therapy Harley Street

Clinical Psychology, Hypnotherapy, + 1 more

I spent years dealing with anxiety and depression, convincing myself I didn't need therapy - partly due to the stigma around mental health, especially in my industry. By the time I reached out to Dr Olena, my anxiety was affecting my ability to do presentations and travel for work, things that were essential to my role in finance. Working with Dr Olena has been transformative. She used a combination of approaches tailored to what I needed - CBT and existential therapy initially helped me tackle my anxiety head-on. Within months, I was back to delivering presentations confidently and travelling for business again, things I'd been avoiding for far too long. For my depression, we've taken a different approach, incorporating DBT alongside existential therapy. Whilst this remains a work in progress, I'm in a significantly better place than when I started. Dr Olena helped me understand that therapy isn't about 'fixing' everything overnight - it's about having the right tools and support to navigate life's challenges. I only wish I'd overcome my reservations about therapy sooner. If you're in a demanding professional environment and struggling, I can't recommend Dr Olena highly enough. Her approach is practical, insightful, and genuinely effective."

HCA Healthcare UK

General Practice (GP)

I had my varicose vein scan with Louis and honestly couldn’t have asked for a better experience. From the start, he made me feel relaxed, comfortable, and confident that I was being properly looked after. Louis explained everything in a really easy-to-understand way and talked me through the scan as it was happening, which helped put me completely at ease. The ultrasound was very thorough, and it was clear he really knows what he’s doing, nothing felt rushed, and he took his time to check everything properly. What I appreciated most was how calm and reassuring Louis was throughout the appointment. He made sure I understood what was going on, what the scan showed, and what the next steps might be, without using complicated medical language or making it feel overwhelming. The whole appointment felt professional but friendly, and I left feeling informed, reassured, and confident in the advice I was given. If you’re feeling nervous about having a varicose vein scan or don’t know where to start, I would 100% recommend seeing Louis. You’re in very safe hands.

Mr Damian Clark

Orthopaedic Surgeon

I cannot recommend Mr Damian Clark highly enough. From our very first appointment through my knee surgery and recovery, he demonstrated an exceptional level of talent, professionalism, and genuine compassion. He took the time to explain every step of the process clearly, answered all of my questions with patience, and made sure I felt confident and cared for throughout the entire experience. His surgical skill is outstanding—my procedure went smoothly, and my recovery has exceeded my expectations. What truly sets him apart, though, is his bedside manner. He treats his patients with kindness, respect, and empathy, which makes a challenging experience much easier to go through. I am incredibly grateful for his expertise and care, and I would trust him without hesitation. He is truly an outstanding surgeon .

Mr Vivek Wadhwa

Urologist

I first saw Mr Wadhwa on the 3 November 2025 where an Epididymal cyst was diagnosed. Had scans on the 6th, pre surgery visit on 20th and surgery on the 26th. Cyst of 9cm long removed, a 'block' inserted and no pain has occurred post surgery after following the meds regime I was given. Back swimming after 3 weeks. The staff and Mr Wadhwa kept me informed at all times, the facilities were superb and on the day of my surgery I was operated on at 1pm and home for 6.30pm. I would recommend Mr Wadhwa to all based on my experience.

Dr Mugilan Anandarajan

Paediatrician

Dr Mugilan was excellent in finding out what was causing our son's headaches . The MRI was done within a few days and Dr Mugilan talked us through the results and made referral to the Neurosurgeon . Excellent service and very thankful for the care and understanding. We were very anxious but Dr Mugilan explained everything about chairi malformations and listened to us and answered all our questions. Excellent paediatric consultant and we would not hesitate to recommend him to anyone worried about their child .

Professor Robert Jones

General Surgeon

This was a final telephone consultation after my recent laparoscopic cholecystectomy. As always, Professor Jones was friendly, professional and clear in his questioning. His answers to my queries were thorough and reassuring. He was more than happy to take his time and encouraged dialogue. His approach from initial consultation, the pre-surgery and post-surgery discussion on the day, and final consultation has been exemplary throughout. His surgical skills are outstanding.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

I had my surgery at The Park Hospital and my experience was excellent. The hospital was very clean and well maintained, and all of the staff were extremely helpful, caring, and professional throughout my visit. I felt very well looked after from start to finish. The food was good, there were free hot drinks available, and the physiotherapy support was excellent. Overall, it was a really positive experience and I wouldn’t hesitate to recommend The Park Hospital.

Mr Jiten Parmar

Oral & Maxillofacial Surgeon

Mr Parmar was warm, professional and put me and my family at ease. I have struggled with getting support elsewhere and suspected a tongue tie but it finally felt as if someone was listening to me about our issues. The procedure was really quick and my baby was calm.and happy after one minute. Would recommend wholeheartedly to anyone having any issues with breastfeeding. My son is so happy now and making much cuter noises now he can move his tongue!

Inverness Outpatient Centre – part of Circle Health Group

General Surgery, Obstetrics & Gynaecology, + 2 more

The Inverness Outpatient Centre itself was excellent — clean, well organised, and very welcoming. From reception to clinical staff, everyone was extremely kind, professional, and helpful, which made the whole visit smooth and stress-free. The staff were attentive and friendly, creating a calm and reassuring environment throughout. Overall, a fantastic facility with extremely good staff, and I couldn’t have asked for a better experience.

Dr. Giovanni Luigi De Maria

Cardiologist

I was very pleased that my appointment was on time (if not a little early which was fab!) my doctor was lovely and made me feel very calm. He reassured me that my results were positive and that there was no further treatment required, he gave clear instructions as to what could have been the cause of my symptoms and how to avoid it in the future. Very warm and friendly.

HCA Healthcare UK London Bridge Hospital

Diagnostics & Testing, Haematology, + 11 more

The hospital was very clean, very friendly and very welcoming. I was shown to my room, given a menu for dinner that night as I was staying over. The staff were all very polite and attentive, even going above and beyond to get me a chocolate milkshake when the kitchen had shut. Very nice people and a very good stay after my first time going under anaesthetic

Mr Koldo Azurza

Orthopaedic Surgeon

I was referred to Mr Azurza to assess my suitability for a hip replacement as I am 80 years old he took time to listen to my concerns after this consultation I was confident to have the procedure he was also very helpful in arranging a suitable time for my operation Post operation he kept me informed at all times and was extremely professional

Spire Hartswood Hospital

Weight Loss & Bariatric Surgery, Allergy Medicine, + 20 more

The only thing is I was unaware my follow up appointment today had been charged as I was meant to have an follow up appointment on the 12 jan and was only text a few days before this was not a problem this time as I was not at work but could be a problem if I was at work and might be for someone else but overall 5 star