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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Miss Heather Baldwin

Ophthalmologist

I had been suffering with problems with my eyes for over 6 months. I have glaucoma which is managed by medication in the form of drops. I was told that my current problems were not connected to the glaucoma but it was assumed by all of the eye specialist that it was due to blepharitis. I was being seen by my GP, by a specialist clinic, as well as my NHS hospital eye clinic. I received many different treatments but nothing made a difference to my condition. The conclusion was that I would need an operation for ‘ectropion’, this condition had developed over this 6 month period with the lower lid on both eyes sagging away from the eye. During all of this time my eye lids were swollen and very sore, the skin around my eyes was red and extremely unsightly. I felt so awful that I really didn’t want to go out and be seen. Due to the amount of time that I would need to wait for the operation I decided to look at the private sector. I found Miss Baldwin by looking online. I felt that a female may just understand the impact of my current problem. As soon as she saw me she certainly did understand and was appropriately sympathetic. She told me that I would not need an operation, and my symptoms were as a result of a severe allergic reaction to my glaucoma meds. She advised me that I should stop them immediately and prescribed medication to deal with the symptoms. Within 2 days my eyes were looking better. Two weeks later all signs of ectropion have disappeared. Had I not found Miss Baldwin I would be continuing to suffer and ultimately I may have undergone a completely unnecessary operation. I cannot recommend her high enough. Personally I have so much to thank her for.

Cathedral Eye Clinic

Ophthalmology, Optometry

All seemed to be going well and at the close of my appointment the consultant asked me to have a blood test done outwith the Cathedral Also he advised that I should make an appointment for the operating procedure downstairs at reception. Circa end of April When I went to the desk I was advised that the member of staff was off that pm and I would receive a call tomorrow Next day I contacted my surgery about the blood sample and test. Late on my surgery called back to advise they were not willing to arrange the test as they were not treating me I received no call from Cathedrai that day The next day I waited to on and called Cathedral Spoke to Clare a few times and essence of conversation was that all was on hold as consultant on holiday and not available till 17th February Also no progress can be made with blood sample and rest even although I asked them to read my consultation notes !!! So I could comment more however this is the essence of a mot disappointing situation after my consultation

Dr. Peter Enwere

General (Internal) Medicine

Dear Dr. Enwere, I hope this message finds you well. I wanted to share my thoughts on your recent appointment with my patient. Your preparation was evident and greatly appreciated. You clearly articulated the objectives and addressed the patient’s needs effectively, fostering a positive atmosphere throughout the discussion. Your active listening and thoughtful responses demonstrated a strong commitment to understanding their perspective. The rapport you built was commendable. Your approachable demeanor encouraged open dialogue, making the patient feel valued and heard. We left the appointment feeling confident, and we can't praise your effort enough, thanks to your patient explanations and willingness to answer all questions. It was a truly positive experience that left us both feeling valued and impressed. Thank you very much for your dedication! Best regards, Zion

Newmedica Norwich

Ophthalmology

I went as an NHS referral for cataracts and they explained about the various options for both NHS and private. As I work full time and do a lot of computer work I decided to pay to have Rayone Galaxy toric lenses. I am so pleased with the result. After wearing glasses since early teens I am now glasses free! Mr Injarie and all the staff at the clinic were friendly and professional and made you feel at ease. Mr Injarie took time to explain everything and obviously is a brilliant surgeon. I can't thank them enough. I was so nervous about having eye surgery but from start to finish I felt in very safe hands. I would highly recommend.

Mr Andrew Shepherd

Orthopaedic Surgeon

I had been experiencing right knee pain to the extent I struggled to climb ladders and playing tennis became almost impossible. Mr Shepherd took me through my scan results with clear explanations so I fully understood the condition of my knee and how this may progress. He then explained all options available to me, from simple pain management to total knee replacement. I opted for total knee replacement. The surgical team were amazing throughout and the result is that I was up and about the next day and back on court in six months and playing competitive tennis again in under twelve months.

Dr. Katherine Irving

Rheumatologist

I cannot thank Dr Katherine Irving enough for truly listening to me and helping me access treatment that has improved not only my condition but also my quality of life. She was thorough in her assessments, took the time to discuss different options, and ultimately recommended what she felt was the best course of action for me. She also went above and beyond by helping me find a consultant dermatologist to support another aspect of my condition. I would highly recommend her and wish her many more years in practice so she can continue helping more patients.

Mr Bassem Mettias

ENT Surgeon

Mr Mettias and his assistant were very polite,, professional and listened to everything I had to say. After taking notes of my symptoms and then asking about my diet and personal habits , smoking and drinking etc, he then proceeded to examine me.. After examination he was happy that there were no signs of any health issues and I should not be concerned. I was then advised what I can do to alleviate the symptoms that occur. The visit today was a pleasant one and both Mr Mettias and his assistant couldn't have been more helpful. 10/10 service, thank you.

Friends Medical Service

Audiology, Cosmetic (Aesthetic) Medicine, + 15 more

I attended tonight for a scan of my hands with Dr Patterson. On arrival I was welcomed at reception, checked in quickly and asked to take a seat in the waiting room. Breda then came out and called me to attend the consultation room, introductions were made, and Dr Patterson then performed my scan, he was professional, and provided information relevant to my condition. The whole consultation was a pleasure and demonstrated the significance difference a private company can make to a struggling NHS. Thankyou both again for such a positive experience.

Mr Ernest Barlow-Kearsley

Podiatrist

Mr Barlow-Kearsley performed bunion surgery on my left foot in September 2025 and I was signed off yesterday with a near perfect outcome, which I have every confidence will be completely perfect in a few more months. I trusted him implicitly after our initial consultation and he gave me the reassurance I needed to go ahead with this fairly major elective surgery. He was supportive in the recovery process and responsive to any concerns. I would highly recommend him to anyone and very much hope he will be able to do my other foot next year!

Mr Devaraj Srinivasamurthy

Vascular Surgeon

Mr Srinivasamurthy was kind and reassuring from our first meeting, during a pre-op telephone conversation, and throughout the procedure itself. He outlined what to expect both during and after the procedure and was able to answer my questions sensitively and clearly. He was an excellent listener and is obviously very experienced in his field. I was quite nervous prior to my procedure but he reassured me and I felt like I was in very safe hands. Thank you very much.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

Came for a pre op, lovely staff and lovely pre op Nurse, however I was sent for bloods, I wasn’t asked if a trainee could take them, she tried twice which was painful, before the nurse then took them on the third go in my other arm. Totally understand the need for training however, I had made it known that I hated needles and was not a good person to practice on, I unfortunately got up feeling very dizzy and sick, which for me was unnecessary.

Dr Rohan Wijesurendra

Cardiologist

I was seen on time and given plenty of time to discuss my issue. Dr. Wijesurendra was clear, explained exactly what was what. Gave me options an, answers all of our questions fully and knowledgable. He also knew me and my case, I didn’t have to go over it again. I didn’t have to correct him of fill in any blanks, he just knew it all. He is also excellent at follow up and communication, without having to wait for what is promised.

The Lister Hospital, part of HCA Healthcare UK

Cardiology, Cardiothoracic Surgery, + 12 more

My experiences at the Lister hospital were generally positive. The facilities are clean and modern. The wait time was variable but generally ok. There wasn't much continuity in the nursing and sonography staff I saw which is a shame, and the quality was variable, but in general most of my experiences were with skilled and knowledgeable staff. On a few occasions I wasn't entirely confident in the nurse or sonographer treating me.

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

Miss Nair is incredibly thorough, warm and friendly, and explains everything clearly. She is very efficient, provides results and follow-up letters quickly, and is always clear about treatment plans and next steps. I also really appreciate the Carebit platform she uses, which makes it easy to access all results, letters and appointments in one place — it feels well organised and reassuring as a patient.

Nuffield Health Woking Hospital

Had surgery on my knee on 28/1/26 under the care of the brilliant Mr Singleton. The whole experience was positive, everything was well explained and I was never rushed. All staff from Debra, Neil and Lavinia on the ward, Dr Slade, Kelly, Janine, and Tony in theatre, Sue in recovery, Gemma from Pharmacy and Ben from Physio were outstanding. I have been so well looked after.