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GenesisCare Surrey

Oncology

My experience at GenesisCare Surrey was amazing. I chose to have private MRLinac radiotherapy for my prostate cancer in order that my treatment would have the minimum impact on my life and I was not disappointed. I was given an initial appointment within a week of getting approval from my health insurance. As my partner and I were travelling from some distance and staying in Guildford during the 11 days it took for my five treatments, the radiographers were very flexible in arranging the dates to suit us. GenesisCare offered to pay taxi fares for us to travel each time, but as the distance was too far we chose to stay and were amazed when they offered to contribute to our hotel bills, The building was modern and purpose built and the reception area was pleasant, bright and the staff friendly with tea, coffee and snacks on tap. Parking was easy and right outside. The MRLinac suite was similarly well done and the radiographers were friendly, helpful and keen to make things as easy as possible. It was nice to be taken into the control room to meet the team rather than them being shut away behind the glass. All of my treatments started on time and the last two appointments were rearranged so we could leave a day early. The whole experience felt more relaxing than attending a normal medical establishment, in fact more like being at a high-tech research institute. There was a follow-up call from a radiographer after we had been at home for a week to check how I was doing. The MRLinac treatment gave me very little in terms of side effects during the treatment or afterwards and meant we able to explore Guildford and the surrounding area when I wasn't having treatment. The whole experience was much preferable to the standard radiotherapy which would have involved 20 treatments over 4 weeks with months of hormone treatment. I felt confident that the use of MRI scans during treatment ensured the radiotherapy was precisely targeted to give the best results and to limit any damage to other organs. It did require me to lie in the machine for 25-40 mins and to ensure my bowels were empty and my bladder was half full at the time which was a bit tricky. The radiographers were very patient in giving me advice and support to help me achieve this although some more advice at the beginning would have been useful. If you have the option to have treatment at GenesisCare then I can thoroughly recommend it.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

This was my 2nd visit to Ashford Spencer hospital.. the 1st visit was conducted with real professionalism...the information I recieved and help was really, really good.. I was treated like a real patient with what I consider real life problems dine to my lower back pain.. I was booked in for spinal injections and was happy.. a few months later I had the spinal.injections and was given these in Canterbury by the same team that saw me in ashford.. after a few days I realised that something wasn't rite in the area of these injections.. I immediately contacted the doctors who then contacted the consultant.. he rang me that evening and booked me in for an mri.. waited 4 weeks for the urgent?? Mri.. then waited months for a face to face meeting with my consultant.. only to be told that basically he can't do any thing for me.. and that he was farming me out to another department.. I'm left in all worlds of pain and discomfort, which is considerably more painful than before the injections.. so I feel that my wnd visit to Ashford Spencer hospital was border line unprofessional, uncaring, unsupportive and just feel like they have left me in a place with no support or treatment.. how can you give me these spinal injections and not take accountability for leaving me in a worser condition than when I 1st visited.. i feel numb.. I feel sad.. I feel pain.. i feel the service i recieved, to be extremely poor.. shame on you for treating patients in this Manor.. shame on you for leaving me worse than I was before.. shame.. to sit there and say there is nothing you can do for me is in my book an absolute disgrace.. you should hang your head in shame..

Mr Mfazo Hove

Ophthalmologist

I had ICL surgery at the Phoenix Hospital in Chelmsford with Dr. Hove to correct my -7.00 prescription. Dr. Hove recommended this procedure as my prescription was quite high, and the laser eye surgery I initially wanted (with my limited eye knowledge at the time!) wasn’t the best option for me. I’m so glad I trusted his advice because the ICL surgery has truly been life-changing! I could actually see clearly as soon as I got off the operating table, and after a good night’s rest, I woke up with 20/20 vision and felt completely back to normal. The entire procedure was quick, completely painless, and far easier than I ever expected. Dr. Hove and the theatre team were absolutely wonderful, and the nurses at Phoenix Hospital were so kind and reassuring — they really helped me feel calm and comfortable throughout the whole experience. Overall, a 10/10 experience — nothing to worry about and I’m beyond happy with my results. Thank you, Dr. Hove and the team!

Byron Lodge Care Home

Health and Social Care

Staff are amazing and caring, the problem is not enough staff, only 2 at a time on dementia unit. When they are assisting someone in their room there are no staff to keep an eye on residents in rest of unit. These residents have little understanding of their behaviour or instructions, have poor mobilty and coordination. Myself, as a visitor has had to intervene on several occasions to prevent falls or fighting, and I witnessed other visitors doing the same. This is not my job. I can't fault what the staff do, they go above and beyond and do their best, the issue is understaffing. I'm not making these comments to cause trouble but because I have concerns about safeguarding and feel that all is needed is more appropriate staffing levels. There should also be a male carer on at all times for male residents, and always the same group of staff for familiarity.

Dr Stephen Dodd.

Dentist

Initially, I was advised by Grace that I could choose to split my treatment. However, at my appointment with Dentist Stephen Dodd, I was informed this wasn’t possible — which was disappointing, especially after paying £65 for the consultation. Afterwards, I was directed to a team member who printed out the costs and encouraged me to consider finance options and veneers instead of composite bonding. I did my own research and found Dr. Natalie Ball at The Brace Place. She’ll be removing and replacing my bonding, and her work is exceptional — you can see it on Instagram. She’s committed to ongoing professional development and has trained with top dental surgeons in the U.S. Natalie is personable, genuinely caring, and her pricing is fair with no upselling — just honest advice from her and her team

The Bespoke Clinic

Allergy Medicine, Coaching, + 5 more

I recently visited The Bespoke Clinic and was thoroughly impressed by the level of care and professionalism provided. From the moment I walked in, the staff were welcoming, attentive, and efficient. The reception area was clean and well-organized, creating a calm and reassuring environment. The medical team demonstrated exceptional expertise and compassion. My consultation was thorough, and I felt genuinely listened to. The doctor took the time to explain my condition and treatment options clearly, which helped me feel confident in the care I received. Overall, I highly recommend The Bespoke Clinic to anyone seeking high-quality medical care. Their commitment to patient wellbeing is evident in every aspect of their service.

Mr Clarence Yeoh

Orthopaedic Surgeon

It is evident that Mr Yeoh is a very knowledgeable individual and his actions and direction have expedited the process. Receipt of this letter today has given me a greater understanding of my current issue. I must confess I struggled to understand Mr Yeoh, and during my recent visit found myself requesting him to repeat his comments several times. The imaging team at Hatfield ONE were efficient and very helpful. That said I have a follow up appointment at Hatfield ONE on 17th September .

Dr Oliver Denton

General Practitioner

"I recently had a minor surgery at Daleswood Health performed by Dr. Oliver Denton, and I couldn't be happier with the care I received. Dr. Denton was cordial, confident, and methodical in his approach, which immediately put me at ease. His professionalism and bedside manner were exemplary, making a potentially daunting experience much more comfortable. I'd highly recommend Dr. Denton and Daleswood Health to anyone needing medical care. Thank you, Dr. Denton, for your excellent care!"

Spire Norwich Hospital

Cardiology, Dental Care, + 17 more

On arrival everything was explained, my operation was carried out with minimum waiting time, the nurses and anaesthetist were excellent, as was the surgeon, the next thing I recall is being in the recovery room and being wheeled back to my room, very good after care with constant visits from staff. I was able to leave hospital after one night, now six weeks later following expert advice from physio my knee is improving all the time. I would fully recommend the Norwich Spire Hospital.

Chapter One Dental Clinic

Dentistry

It was my first visit to this practice in Edinburgh. The staff were very friendly and attentive, and Ashley was very professional and put me at ease and was very informative. The environment is very pleasant and inviting, unlike most dentist’s I have been to before and I am 72 years old. The treatment was great value and painless and I look forward to my next visit. Also the coffee in the waiting area was great.

Mr Steve Lewis

ENT Surgeon

After recieving bad treatment on the nhs leaving me with complete loss of hearing in one ear . Mr. Lewis was nothing but kind and imformative i never felt rushed at appointments and we could get appointments easily and quickly. Mr. Lewis was also apologetic of my treatment that i have recieved which obviously wasnt by him but goes a long way to helping me feel better so Thank you!!

Miss Gemma Manasseh

Ophthalmologist

Gemma performed an upper blepharoplasty on me and I’m very happy with the results. From the start, the staff at New Medica, the nurses and Gemma looked after me really well. Friendly and professional, and very responsive to the questions I sent both before and after the appointments and I would absolutely recommend Gemma and the team to anyone considering upper blepharoplasty.

The McIndoe Centre

Plastic Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

First class staff who all make you feel you are in a 5 star chilled out hotel ! This is the most calm place I have ever been that is for medical reasons! Blown away by the experience, expertise, kindness and compassion everyone has here. I was so nervous when I arrived, yet somehow in literally no time at all I was at ease . Aftercare is outstanding, thank you all so much.

Ms Shabana Syed

Obstetrician & Gynaecologist

We attended Ms. Syed appointment as a couple. We were made comfortable and was reassured. She was aware of our situation and took the time to explain the diagnosis and prognosis. We felt heard and understood. We were encouraged by her professionalism. All through our care under her, she maintained high level of service and we couldn't have been in any better consultation.

Active X Clinics Edinburgh, West End

Osteopathy, Physiotherapy, + 2 more

I attended the Edinburgh clinic for an initial phsio consultation due to a knee problem. Zoe was very professional and put me at ease immediately. After assessing my knee problem I was given a full diagnosis and some excellent advice with specific strengthening exercises to do at home ahead of my next appointment. As a returning patient I would highly recommend Active X.

Professor Bijayendra Singh

Orthopaedic Surgeon

Professor Bijayendra Singh has operated on me on two separate occasions (shoulder and hand) and on both occasions I have gained exceptional professionalism, knowledge and first class surgery skills. I intend on not needing a third surgery (fingers crossed), but if required I would head straight to Professor Singh as I trust him completely and know I am in safe hand's.