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The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

I had two visits - a pre-surgical assessment and 3 days later I returned for breast cancer surgery with an overnight stay. I have a few hopefully constructive observations: There was no evidence that any information collected at the pre-op meeting was transferred to the team admitting me for my operation. The inefficiencies of this became laughable at times and is a waste of your precious resources and my time . Eg wanting to repeat mrsa tests and weight/height checks because they hadn’t checked their records from 3 days prior. I was told I couldn’t go down to surgery without a Pregnancy test. I had to be very firm that I had the right to refuse and was made to feel like I was being difficult when the truth was very different. The consultants stepped in to support my position and my right to self advocate. The number of different contact points with junior/assistant nursing staff during my 28hr stay was startling, I lost count. There was no continuity at all which led to more observations that necessary (literally 5mins apart because of a lack of communication) and at other times several hours without any contact at all I twice had to tell staff not to put blood pressure sleeve on the arm that just been operated on as they were clueless regarding the surgery I’d had. It’s a general ward so I accept there are no/fewer specialists (eg for breast cancer) but the lack of interest/knowledge was frustrating and in stark contrast to other private hospital experiences I’ve had during this journey. Minor point but there were no towels or toiletries in the en suite and the shower set up was totally impractical for post surgery washing (as the hand held show was missing). I was offered option to use en suite in another room - staff did their best to find a solution and my husband was able to support me.

Mr Aravind Desai

Orthopaedic Surgeon

Following an accident in my home 8 months ago, I have been in the care of Mr Desai. I have now been discharged. I cannot fault the patience and understanding I have experienced from this dedicated professional individual during that time. From the outset, he always went out of his way to explain clearly everything that would/could be involved with my treatment and recovery, checking I understood and asking if I was happy with what he proposed. I felt like an individual whose recovery mattered to him, not just a number , a name on a list! I am so grateful for his dedication and skill in enabling my recovery.

Kingsbridge Diagnostic and Treatment Centre

Diagnostics & Testing, Gastroenterology, + 4 more

Arrived at diagnostics centre and was just expecting a consultation with a further appointment for procedure was feel anxious but was made to feel welcomed and reassured by all receptionist was really pleasant as was my nurse Eileen I believe her name to be. I then met Mr Muen who was very polite, reassuring and empathetic. To my surprise my procedure was carried out within this appointment saving me further anxieties, travel and time. I was absolutely taken back by the complete professionalism of all at Kingsbridge Thank you from an extremely happy patient.

Spire Hartswood Hospital

Weight Loss & Bariatric Surgery, Allergy Medicine, + 20 more

I recently returned to Spire Hartswood Hospital for my post-hip replacement follow-up, and I was once again very impressed with the level of care. The staff were attentive, professional, and genuinely caring throughout my visit.. Everything ran smoothly and on time , and I felt well looked after from the moment I arrived. The facilities are spotless and comfortable, and the aftercare support has been excellent. I’m extremely pleased with my recovery and grateful to the entire team at Spire Hartswood for their continued professionalism and kindness!

Dr Animesh Singh

Rheumatologist

I recently visited Dr Animesh Singh for gout treatment and couldn’t be more pleased with the care I received. He was very considerate and thorough, taking the time to listen to my concerns and understand how the condition was affecting me. His approach was both professional and compassionate, and the treatment he provided made me feel confident and well cared for. I am very grateful for his help and I would highly recommend Dr Singh to anyone in need of specialist rheumatology care.

Dr Stephan Brincat

Nephrologist

Dr Brincat has the ability to explain the situation in a clear and precise manner. And he backs his analysis and diagnosis with sensible arguments/Facts/Data. His style of consultation suits me well as I tend to read extensively on my medical situation and he is always happy to answer any queries. Dr Brincat does take his time without making you feel that you are running out of time. For me that's an important aspect which sets him apart from most.

Unblocked Thinking

Coaching

Working with Jo has been transformative for my son. She brings together lived experience and exceptional communication, creating a space where he feels completely at ease and truly heard. Jo’s ability to guide him toward recognising his strengths has led to powerful moments of realisation and practical strategies that he feels ownership over. We’ve seen meaningful and lasting improvements in his wellbeing and independence as a result

Ms Ileana Anderco

ENT Surgeon

I saw Ms Anderco following years of sinus and nasal difficulties plus 3 surgeries! I so wished I had seen her years ago, she spent time looking through previous scans and gave a really detailed explanation of my issues, we are now following a non surgical route of further investigations and I am hopeful we will finally get to the bottom of my issues, cannot recommend highly enough

Mr Jamie Vatish

General Surgeon

Mr Vatish was professional and caring. He took the time to explain clearly any of my questions and concerns in a calm reassuring manner. All possible outcomes were carefully explained at the various stages of my treatment. It's now 2 weeks since he performed a very successful lumpectomy and I am very happy with both the healing and appearance. I am very grateful.

Excellent team . Everyone is so welcoming, warm and professional. Timing is perfect, all doctors, nurses and staff are wonderful. I especially would like to thank Alex Olayo, the exceptional and wonderful nurse: she was with me every step of the way to recovery. Always keen to help, warm, supportive and caring. She made it all so much easier for me.

Newmedica Bury St Edmunds

Ophthalmology

This entire experience was first class all through. The staff, helpfulness and care were all excellent from start to finish. The procedure was smooth and without fault on my part. I was made to feel at ease all the time with explanation of everything that was being performed. I would never worry about attending Newmedica, they are the best.

I visited this clinic as I had terrible sciatica down my right leg and lower back pain. The osteopath was brilliant. Very helpful, knowledgeable and I have had 3 treatments so far and seen a huge improvement in my symptoms. I am back at work and able to enjoy life more. Thank you Mark for your treatments. I highly recommend this practice.

Dr. Rahul Lakhera

General Practitioner, Sport & Exercise Medicine Doctor

I have been to the clinic quite a few times for bad knees, sciatica and other things in all cases my conditions improved immesurably. My recent consulting was under the new ownership and I found it at least the equal of previous visits coupled with interesting conversation during treatment..

Dr Sibu Varghese

Gastroenterologist

Dr Varghese has good communication skills, a caring manner, he organised tests quickly, and has a great team. Prep for the procedure was clear and went well. I was a little nervous for the procedure itself but the nursing team and Dr Varghese put me at ease and looked after me. Thank you.

Dr Rooshi Nathwani

Gastroenterologist

A pleasant and informative consultation which is always on time , relaxed and not hurried. Dr Nathwani has a clear and empathetic manner in which he explains and answers any problems or concerns about my condition. He also explains what is going to happen next, not leaving me in the dark.

This clinic is conveniently located on the outskirts of Kings Lynn, allowing for ease of parking and access. Reception staff were polite and welcoming and the waiting area comfortable, with adequate seating and refreshment facilities. A pleasant, stressless visit.