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GenesisCare Surrey

Oncology

My experience at GenesisCare Surrey was amazing. I chose to have private MRLinac radiotherapy for my prostate cancer in order that my treatment would have the minimum impact on my life and I was not disappointed. I was given an initial appointment within a week of getting approval from my health insurance. As my partner and I were travelling from some distance and staying in Guildford during the 11 days it took for my five treatments, the radiographers were very flexible in arranging the dates to suit us. GenesisCare offered to pay taxi fares for us to travel each time, but as the distance was too far we chose to stay and were amazed when they offered to contribute to our hotel bills, The building was modern and purpose built and the reception area was pleasant, bright and the staff friendly with tea, coffee and snacks on tap. Parking was easy and right outside. The MRLinac suite was similarly well done and the radiographers were friendly, helpful and keen to make things as easy as possible. It was nice to be taken into the control room to meet the team rather than them being shut away behind the glass. All of my treatments started on time and the last two appointments were rearranged so we could leave a day early. The whole experience felt more relaxing than attending a normal medical establishment, in fact more like being at a high-tech research institute. There was a follow-up call from a radiographer after we had been at home for a week to check how I was doing. The MRLinac treatment gave me very little in terms of side effects during the treatment or afterwards and meant we able to explore Guildford and the surrounding area when I wasn't having treatment. The whole experience was much preferable to the standard radiotherapy which would have involved 20 treatments over 4 weeks with months of hormone treatment. I felt confident that the use of MRI scans during treatment ensured the radiotherapy was precisely targeted to give the best results and to limit any damage to other organs. It did require me to lie in the machine for 25-40 mins and to ensure my bowels were empty and my bladder was half full at the time which was a bit tricky. The radiographers were very patient in giving me advice and support to help me achieve this although some more advice at the beginning would have been useful. If you have the option to have treatment at GenesisCare then I can thoroughly recommend it.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

It's not fair that being an NHS patient meant that we couldnt use the disabled parking, which was empty, right outside the hospital, meaning a much longer and uncomfortable walk. We we greeted well upon arrival and called through almost immediately. Although I found the nurse abrupt and abrasive to start with, I put this down to her working from the computer, checking through info. Perhaps that wasn't her strong point with technology. I have many complex needs, including some communication needs, being ADHD and Autistic. I clearly hadn't understood some of the portal questions and answered them differently to its intended expected responses. Perhaps some more understanding around neurodivergent conditions would be helpful and clarity around the context of their questioning, rather than to feel berated for replying "I fear spiders". The question asked for my fears or what I am scared of, if it was specifically regarding the procedure, it should have been clearer. I was clearly struggling with the bright lights in the office, holding my srm up to shield my eyes from the lighting, even commenting to my daughter who I took with me, my questionnaire replies would have told her I am photophobic, but because of how she initially presented to me, I felt unable to raise my concerns and ask for the lights to be adjusted. (This resulted in triggering a migraine after I left). Im still working on advocating for my own needs. Once the computer work was complete and she faced me to go through expectations of the operation day, she mellowed and warmed, her body language positively changed. This helped reduce my heightened anxiety. She was very good when it came to taking my bloods and I didnt even feel it, for the first time ever. I left feeling far less anxious than I did upon arrival.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

The security and reception staff were absolutely wonderful - welcoming, professional, and efficient. When I went up to the 3rd-floor neurology department, there weren’t very clear directions on where to check in, but I eventually found the desk (ironically, not the easiest task for someone visiting a neurologist!). After checking in, I was seen quite promptly. The neurologist herself came out to collect me - something I didn’t realise until we were already in her office, as she hadn’t introduced herself. I think my presence uneased her and I even commented that I thought she was the porter, as that’s what I had seen with other patients being escorted in. Unfortunately, the appointment itself was disappointing. The neurologist came across as very judgmental and accusatory, suggesting that my symptoms were exaggerated or imagined, despite my clear explanations and the observations of my colleagues, doctors, specialists, and family who have witnessed my neurological decline. When she asked about my profession, she seemed skeptical that I could perform my job without issues, which was uncomfortable and disheartening. I have a follow-up appointment with a neuropsychiatrist, but honestly, I’m not looking forward to it. I can only hope they’ll be more open-minded and empathetic.

The Catalyst Clinic

Chemical Pathology, Cosmetic (Aesthetic) Medicine, + 1 more

I’ve been working with Ethan Haussmann for several months, and I can honestly say he is one of the most attentive, knowledgeable, and genuinely caring practitioners I’ve ever met. From the very first consultation, Ethan took the time to fully understand my goals, my lifestyle, and the underlying issues I wanted to address. He doesn’t offer a one-size-fits-all approach — everything is personalised, evidence-based, and explained clearly. His depth of knowledge in peptides, longevity medicine, and overall health optimisation is exceptional. What really sets Ethan apart is his communication. He’s patient, supportive, and always available to answer questions or make adjustments when needed. I’ve felt guided, understood, and genuinely looked after throughout the entire process. The results have been outstanding. I’ve experienced significant improvements in energy, recovery, mood, and overall wellbeing — far beyond what I expected. If you’re looking for a practitioner who combines expertise, integrity, and a truly human approach, I can wholeheartedly recommend Ethan. He is one of the best professionals in this field.

Mr Prakash Saha

General Surgeon

I was referred to Mr Saha by my BUPA GP following the observation of a prominent pulsation on the left side of my neck, with palpation indicating an enlargement of the carotid artery just below the angle of the jaw. From the outset, Mr Saha demonstrated exceptional professionalism and clinical expertise. He took the time to listen attentively to my concerns, thoroughly reviewed the referral details, examined me and explained next steps with clarity and assurance. His calm and methodical approach immediately put me at ease. I felt confident in his assessment and appreciated the way he communicated complex medical information in a way that was easy to understand. The consultation was both efficient and comprehensive, and I left feeling reassured and well-informed about my condition and the recommended investigations. I am grateful for the high standard of care I received and would not hesitate to recommend Mr Saha to others seeking vascular consultation.

Mr Shanaka Senevirathna

Orthopaedic Surgeon

I recently underwent a partial knee replacement under the care of Mr Senevirathna, and I couldn’t be more grateful for the outstanding treatment I received. From my very first consultation, he took the time to explain the procedure clearly, answer all my questions and reassure me about what to expect. His calm, confident manner put me at ease. The operation itself went incredibly smoothly and my recovery has been far quicker and more comfortable than I anticipated. Throughout the entire process, Mr Senevirathna demonstrated genuine compassion. His follow up care has been excellent, with clear guidance and ongoing support that has made a real difference to my confidence and progress. Thanks to his expertise, I’m already experiencing a significant improvement in mobility and quality of life. I wouldn’t hesitate in recommending Mr Senevirathna to anyone considering knee surgery.

London Finsbury Clinic

Cosmetic (Aesthetic) Medicine

I first went to Cristina through a recommendation, and honestly, I didn’t have much hope left for my hair. From the very beginning, she took the time to sit with me and go through my hair history over the past few years to truly understand what went wrong. The treatment Cristina suggested has been one of the best I’ve ever had. It’s a long process, but without her help, I genuinely believe I would have lost all my hair. She’s incredibly kind, professional, and even encouraged me to visit my GP for additional support. Cristina is an amazing specialist, and I can confidently say she’s the best choice — not just for her expertise but for her care and compassion. The whole clinic is fantastic and provides outstanding service!

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I cannot rate my experience highly enough. Mr. Thakur and Dr. Richard the anesthetist were extremely professional and supportive and took time to clearly explain the procedure and process and answer all of my questions. The nursing staff, Steph, Brian, Natalie and Til were fantastic looking after me post op and were very friendly and supportive. The pharmacy team took great care in explaining my medication and advising on the pain relief regime to follow. Gary from the Physio team was great at explaining the rehab exercises and putting me through my paces to make sure I started my recovery in the best way. A great team, please pass on my thanks.

My New Self

Cardiology

After experiencing cardiac issues, I recognised the importance of not only supporting my physical health but also my mental well-being. Enrolling on the My New Self programme has been one of the most beneficial decisions I’ve made in my life. The therapists were incredibly understanding and compassionate, tailoring my plan to meet my individual needs. I am immensely grateful to the entire team for helping me regain control of my life. They truly are a credit to their professions. Thank you !

Mr Aaron McAvoy

Obstetrician & Gynaecologist

Extremely professional yet friendly, calming experience during my hysteroscopy which I'd felt anxious about beforehand. Everything was explained clearly to me by Aaron, before, during and after the procedure and he had everything ready so it was all over so quickly. Really efficient and caring team and I felt extremely comfortable and well looked after. I didn't expect the experience to feel good given the procedure being done but I am so pleased to be able to say it was great!

Lanthorn Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

I had an injury last year on my left calf alongside recurring main in my right foot so wanted to get them checked. Dr Lord effectively assessed my calf, showed a very small tear, and then looked at my feet and told me there’s minor thickening in one of the tendons, which wouldn’t require any intervention but recommended physio for both including some effective stretching. Now I’ve got my report I can give to my physio and monitor it more effectively ACTUALLY knowing what’s wrong.

Mr Srijit Banerjee

Urologist

One of the best experiences I have had with a GP in the UK, if you can put it like that. Dr. Banerjee was very professional and courteous. He was quick to understand and diagnose the exact nature of the problem and explained very clearly. You feel at ease while consulting with him and all your apprehension are handled with clarity, empathy and the utmost professionalism. I am glad I consulted with Dr. Banerjee and he will be my go-to Doctor in the future if the need arises.

Mr Ahmad Sayasneh

Obstetrician & Gynaecologist

Mr Sayasneh, is compassionate, kind, gentle, respectful, very thorough, totally professional, highly knowledgeable and very experienced gynaecologist. He is an excellent communicator, explains everything in lay person’s terms and his letter reports concerning visits, examinations and diagnosis are articulate, thorough, understandable and unbelievably prompt. I can’t recommend him highly enough and am grateful for his services and care.

Mr Rowan Connell

Obstetrician & Gynaecologist

Mr Connell was so kind and understanding. It is clear that he has a strong commitment to delivering the best for his patients and keen to reassure and follow up post surgery. His explanations are straightforward and clear. He has a calm bedside manner and is easy to get on with. I felt he would follow up and act upon any issues that may arise.

Mr Lance Hollis

ENT Surgeon

He listened to all of my symptoms and asked questions where clarification was needed. He made clear what the additional examination costs would be on top of the consultation costs. A couple of things are being taken forward and I left reassured that there nothing to worry about and that time would be the healer.

Professor Shaun Preston

General Surgeon

Professor Preston has clearly mastered his art. I have very minimal scarring and recovery was really fast. Everything was explained clearly and expectations were all set so I knew what to expect. Overall a great experience for someone like me who had not been under the knife before.