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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I attended the Neurology Clinic at Cleveland Clinic, Portland Place London for a second medical opinion (covered by my insurance) and I had ALL medical reports with me. The booking process was straightforward, and the reception team were excellent—very responsive and professional, with great customer service. I also appreciated that the clinic arranged for my MRI images to be transferred ahead of my appointment, so the consultant would have access to my medical history. Unfortunately, I was very disappointed with how the consultation itself went. I came with up-to-date MRI scans (completed recently through an NHS neuroscience unit), along with relevant medical reports and test results. However, the doctor did NOT properly review my MRI images, stating they were “bad quality,” and instead suggested I pay privately for repeat MRI scans at Cleveland Clinic London 3Tesla MRI scanner (my all mri's were done on 3Tesla scanners). He also recommended another lumbar puncture, again privately, despite the fact that I have already had one. Overall, I left with the strong impression that the focus was on arranging further paid tests rather than reviewing the information already available and providing a clear second opinion. In the end, I did not receive any meaningful second medical opinion, no conclusions were offered, and I felt I had not been listened to. To be fair, Dr Wallace Brownlee was polite, kind, and his manner was professional. The neurological examination was fine. However, I still left without any explanation or diagnostic opinion, despite no recent change in my clinical picture that would obviously justify repeating tests before offering an assessment. Based on my experience, I would not recommend Dr Wallace Brownlee for someone seeking a genuine second opinion.

Dr. Olena Edwards-Skadowska

Psychotherapist

My experience with Dr. Olena Edwards has been a five‑star experience from start to finish. She brings a rare combination of deep clinical expertise and genuine human warmth that immediately puts you at ease. Throughout each session, she listens with full presence and offers insights that are both clear and transformative. What stands out most is her ability to explain emotional patterns in a way that feels empowering rather than overwhelming, giving you practical tools you can apply right away. Dr. Olena’s approach is open, compassionate, and deeply committed to helping you understand your challenges at their core. She creates a space where you feel safe exploring difficult topics without judgment, and her passion for her work is evident in every interaction. Over time, my experience with her has remained consistently outstanding. Her genuine kindness, deep sympathy, and unwavering compassion create a therapeutic environment unlike any other. Her exceptional skills set her apart in her field — she is truly one of the best in her craft. Each session reflects her rare ability to combine clinical expertise with heartfelt humanity, and that combination is what keeps me returning. She is not only highly skilled but also sincerely dedicated to helping you gain clarity and move forward with confidence. For anyone considering therapy, a few things can help you make the most of your time with her: arrive with a sense of what you’d like to explore, remain open to her guidance, and feel free to ask questions — she welcomes them and responds with clarity and care. If you’re looking for a therapist who blends expertise with genuine empathy, Dr. Olena Edwards is an outstanding choice.

Dr Mark Gillett

Emergency Medicine Doctor, Sport & Exercise Medicine Doctor

I had the misfortune of seeing Dr Mark Gillett recently for a shoulder complaint. I had been in pain on and off for several months, and felt somewhat frightened about the prospect of being unable to resolve the issue, or having to resort to surgery. At my first appointment, Dr Gillett performed a cursory physical examination, asked me very few questions about the course of my treatment to date and seemed keen to get me out of the door as quickly as possible. His recommendation for an injection was made within about five minutes, and he provided very little explanation as to why. After an MRI scan I returned for a follow up appointment. Once more I found Dr Gillett to be rude and unsympathetic. I was eager to understand the nature of my MRI results and the course of treatment that Dr Gillett was recommending, but he seemed to treat my questions as an affront to his medical expertise. Far from assuaging my fears or clarifying my understanding, he treated my enquiries as if they were a nuisance. When I explained that I still do not understand what was actually wrong and why he was suggesting an injection, he became increasingly obnoxious, suggesting that I should simply accept his 'twenty five years of experience' and telling me that I had a very 'rigid' view of my treatment. I tried explaining again that I was simply trying to understand the course of action, and again was rebuffed curtly. I found his behaviour throughout deeply unsatisfactory, and he only added to my distress managing what is already a challenging and painful injury. I will not return to see him again and I will not recommend that anyone else does.

Miss Kenga Sivarajah

Obstetrician & Gynaecologist

Miss Sivarajah (Kenga) is a global leader in her field. Not only is she a highly experienced clinician, practicing both private and NHS, she is also a published author. Which is why I received the niche and the bespoke care I needed, as a 49 year old female delivering a child after many negative outcomes. This is her speciality, dealing with high risk pregnancies in demographic categories, which require a holistic approach. The education, experience and exposure she has in her leadership role at King's London and the patients she sees privately, provides her superb academic foundations. Most importantly, Kenga was available at the touch of a text, and called me as soon as she could. Having this support and comms from 12 weeks of my pregnancy (my chosen package) was vital because in my case, the NHS pathway offered to me was not sufficient. I received all the additional tests, scans, arranged through her. Example, my local NHS would've only tested me for GDM at 28 weeks, and by testing early, I knew I had diabetes from 20 weeks! She is warm, friendly, approachable and highly respected by patients and all the staff who work with her. I have quite a tricky personality and quite demanding and she handled me very well. She is worth every penny and I know she went above and beyond (the package), eg, after my baby was born with scans and tests, to ensure I was physically fit and the care to ensure we mitigated further risks from pregnancy and birth. Because ultimately she is a doctor, and lives the values of being one.

Dr Zinu Philipose

Gastroenterologist

From my first appointment, Dr. Philipose demonstrated exceptional professionalism and care. He listened attentively to my concerns, asked thoughtful questions, and explained his reasoning behind each test in a way that was easy to understand. The diagnostic process felt thorough and purposeful rather than rushed. What stood out most was his focus on identifying the root cause. He connected the findings from multiple tests, walked me through the results step‑by‑step, and outlined the likely diagnosis with clarity and confidence. I appreciated how he balanced technical detail with plain language, making it easy to make informed decisions. The follow‑ups were equally impressive: clear next steps, timely check‑ins, and a structured plan that made me feel supported throughout. Communication was prompt, and any adjustments to the plan were explained transparently. Overall, Dr. Philipose combines deep clinical expertise with genuine patient care. I left each interaction feeling heard, informed, and reassured. I’m very grateful for his help and would recommend him without hesitation.

Professor Richard Field

Orthopaedic Surgeon

Prof Field carries out a high volume of hip replacements annually, which, along with his research and other interests, gives him the breadth of experience and insight to be able to advise you in terms of treatment options and capability. I am so thankful for his advice to have both hips done together, he took away any anxiety I had and has significantly reduced the total impact of bilateral hip surgery in terms of down time. He is an exponent of the anterior approach and my personal experience has been, that with an independent local physiotherapist, at 3w post op, I was about a week ahead of where she expected me to be in terms of exercise capability, and any pain I’ve experienced has been very manageable. So quite a smooth recovery. Prof Field is a totally dedicated professional, who has personally kept in touch with me before surgery, after surgery at the hospital, and also after discharge, to check progress and give helpful advice. I would have no hesitation whatsoever in recommending Prof Field.

Mr Christopher Thomas

Orthopaedic Surgeon

Mr Chris Thomas is the best surgeon a person could wish for. He explains all aspects of your injury and the required follow up procedure in clear precise terms. All concerns were queried one to one with Chris via email. Response was swift and informative. Surgery experience was relaxed and a pleasure knowing that all my concerns were taken on board and acted on. The whole experience was first class, and the outcome has been life changing. I am now back mountain biking and enjoying life pain free for the first time in over a decade. All this after only 11 weeks post op. I cannot rate Chris Thomas highly enough. Communication and competence goes above and beyond any other surgical experience I have encountered.

North Wales Eye Specialist Centre

Ophthalmology

I had an excellent experience under the care of Consultant Divya Mathews. She performed cataract surgery on both of my eyes with outstanding skill and precision. From the first consultation through to post-operative care, she was calm, reassuring, and very clear in her explanations, which gave me complete confidence and peace of mind. The results have been excellent, and my vision has improved significantly beyond my expectations. I am truly grateful for her expertise, professionalism, and compassionate approach, and I would highly recommend her to anyone seeking exceptional eye care.

St Giles Physiotherapy

Physiotherapy, Sports Rehabilitation, + 1 more

After a week of intensifying, debilitating sciatica pain, I realised expert help was required and booked an appointment with Claudiu at this practice. I’m so glad I did. The initial assessment was professional, very reassuring, and the diagnosis was accurate. I was happy to book the extremely effective follow-up sessions, and I’m now completely pain-free. The rehabilitation exercise programme was tailored to my needs, and I found the phone app provided to guide me through those exercises at home very helpful. I have no hesitation in recommending this practice.

Mr Benjamin C Caesar

Orthopaedic Surgeon

Mr Caesar performed Shoulder Surgery on me in August 2025 and I have had 2 follow up consultations since then. Mr Caesar is always so welcoming, kind and understanding and made me feel very at ease, especially on the day of the operation. He explained everything so thoroughly which gave me confidence and reassurance and that same care and attention has been consistent in all my appointments that have followed. It is very evident that Mr Caesar goes above and beyond for his patients and I would highly recommend him to anyone.

La Belle Forme

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 3 more

I had a breast reduction and uplift with Parkash Lohana in December 2025 and I am delighted with the results. All the staff here are so kind and friendly. Special shout out to Roslyn for how well she looked after me (and my very anxious mum!) on the day, Bernadette, Lisa, but everyone has been amazing. I'm still healing and had to come in for a same day appointment to have something checked and Belinda totally put me at ease and gave me really clear information. Honestly couldn't fault a single element of my experience!

One Stop Healthcare

Pain Management, Breast Surgery, + 48 more

I felt that I’ve been looked after from the beginning till end. From the anaesthetist to the nurses Thank you for your amazing staff and even when I woke up after the surgery the 3 ladies there are absolutely fantastic. I want to say thank you so much to Jacklyn she looked after me like a pro. I love how she made sure she listine to what I need and acted on it. Thank you! Of course Dr Sojitra always the best and will certainly travel far and wide to make sure his the one whose going to be my surgeon.

Dr Mustafa Alnaib

Orthopaedic Surgeon

My planned visit to consult Mustafa after the festive period suddenly crystallised, such that the consultation and treatment occurred all in one evening visit. Arrangements were made and on examining the analysis of the X-ray of my knee, it was clear that Durolane plus Depo-Medrone would be the best treatment, at least initially. Mustafa then carried out the injection and, with some advice on what might happen during the next few days, I was free to go. That level of service is very hard to beat!

Optimised Care

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 4 more

Cannot tell you about my visit as my reply to asking for an appointment is we don’t have and appointments and try calling on a Monday Tuesday or Thursday. Absolutely disgusting I’d be happy if given a date in a months time . You know you can never either get through on the phone or online to ge pain and with many other issues t an appointment. Spend a hour on hold to be told there are no appointments so I’m living in absolute pain and many other issues what a waste of time

Spire Bristol Hospital

Breast Surgery, Cardiology, + 18 more

All the staff at the Spire Hospital were helpful & nothing was too much trouble so that I felt listened to in terms of my needs & any fears I had. I felt reassured that I was in excellent hands when it came to pain relief particularly immediately post op & was encouraged to get out of bed as soon as I was able. The food was enjoyable & there was a good variety which certainly helped my recovery & my room was light & very clean.

Moorgate Andrology

Obstetrics & Gynaecology, Urology

The booking process was good. David gave me an excellent first impression. He, with Dr. Fragkoulis, and the rest of the team - communicated professionally ensuring they obtained - and all the same - provided the right information to help me with. The staff was kind and reassuring pre-op, and the post-op guidelines were quite straightforward. I would recommend this clinic.