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Hormone Health

General Practice (GP), Obstetrics & Gynaecology

When booking the consultation with Nick Panay, the earliest available date was 2 months in advance. I was required to pay the full £395 under pressure at time, being told that the consultation would be lost unless I paid by 5pm. My understanding that this appointment would be for specialist, in-depth input tailored to a complex clinical history. Given that context, I was disappointed that the consultation felt limited to a reiteration of guideline-based recommendations, with little opportunity to explore causation, individual nuance, or the specific questions I had prepared. At several points during the consultation, I felt that my questions were closed down rather than explored, and the overall tone felt more directive than supportive. Given my long and complex medical history, I had hoped for a more compassionate and collaborative approach. Instead, I left the consultation feeling unheard and dismissed, which was distressing. I had hoped for greater depth and collaborative discussion, particularly in light of the significant upfront cost. I was given no additional value beyond what I already knew and was told in any case, that I required a further consultation to finalise a treatment plan. I have been in contact with the practice and explained that the consultation did not meet the reasonable expectations set by the cost, structure, or positioning of this service. I appreciate that since, I have received a considered response from the Practice Manager and the consultation and fee are being reviewed.

Miss Elena Chmilevskaya

Obstetrician & Gynaecologist

I was diagnosed with a large fibroid, and after many hours of research and careful consideration of different clinics and specialists, I chose to book a consultation with Miss Elena. It was one of the best decisions I could have made. From the very first appointment, Miss Elena’s professionalism, kindness, and calm confidence immediately put me at ease. She took the time to walk me through every treatment option with clarity and patience, making sure I understood each step. Her guidance was thoughtful and reassuring, and she provided all the information I needed to make a truly informed decision about my health. I left the consultation feeling not only well‑informed, but genuinely cared for. Following the consultation, we scheduled the surgery, and the entire process was planned with remarkable attention to detail. I was guided through every step, always knowing what to expect. Throughout the journey, I felt supported, safe, and truly cared for by Miss Elena and her wonderful team. I am extremely happy and deeply grateful for the outstanding care, professionalism, and compassion I received from Miss Elena and her team.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

I recently visited Cleveland Clinic and was thoroughly impressed by the outstanding level of care and professionalism demonstrated throughout my experience. From the moment I arrived, the staff was welcoming, attentive, and highly organized, ensuring a smooth check-in process. The medical team displayed exceptional expertise and compassion. They took the time to listen carefully to my concerns, explained every step of the evaluation clearly, and provided detailed answers to all my questions. This level of communication gave me confidence and peace of mind. The facility itself was spotless, well-equipped, and designed to make patients feel comfortable. I also appreciated the efficiency—appointments were timely, and follow-up instructions were clear and easy to understand. Overall, Cleveland Clinic exceeded my expectations in every aspect of patient care. I am grateful for the dedication and professionalism of the entire team and would highly recommend Cleveland Clinic to anyone seeking world-class medical services.

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

I would like to express my sincere thanks and appreciation to doctor Arun for the excellent care I received during my surgery in November. From the beginning, I felt very well looked after, and the procedure itself was handled with great professionalism and skill. The outcome of the surgery has been very positive, and I am extremely pleased with the results. What stood out most to me was the doctor’s empathy and understanding. He took the time to listen to my concerns, understood the impact the problem was having on me, and addressed everything clearly and reassuringly. This made a significant difference to my experience and helped me feel confident and at ease throughout the process. Thank you for the high standard of care and for treating me with such kindness and respect. I am very grateful.

Mr Rhys Thomas

General Surgeon

I had a 5 star experience,from start to finish. I cannot thank mr Rhys Thomas , his secretary and all the staff at Blackheath hospital enough they were all absolutely fantastic,and would recommend anyone who needs hernia treatment to go with mr Thomas and Blackheath hospital. He made me feel at ease and was very precise with his explanation. I had a sensitive issue and again Mr Thomas and his amazing secretary arranged everything with no complications. I have had my follow up and everything is going well and mr Thomas reassured me any issues that might occur he and his team will address it but I’m well on the road to recovery,so not expecting any complications but reassuring to know he is there if needed, so thank you again .

Mr Raj Nigam

Urologist

I underwent a circumcision procedure after being diagnosed with a medical condition. Mr Nigam and his secretary Jessica were brilliant from the very first email response right the way through to my final review. All my questions were answered promptly and the whole process was managed in a really efficient, dignified and professional manner. My initial consult was arranged within 48 hours of my first enquiry email, and after informing the team that managing this was time sensitive, my treatment was booked within 10 days. I was really well prepared for what to expect and the post-op phase, and truly found that there was little/no discomfort. I'd 100% recommend Mr Nigam and Jessica for anyone in need of his expertise!

Mr Jaroslaw Krupa

General Surgeon

EXCELLANT ☆☆☆☆☆ From the first consultation Mr Krupa put me at ease....incredibly professional ..helpful and informative making sure i fully understood my options. As a 57 year old i needed to have my 20 year old implants removed and replaced......not only were they encapsulated but too large for my body frame lso requiring an uplift ..with lots of info and another consultation decisions were made to replace and uplift...i fully trusted Mr Krupa to make the right decisions during surgery. My surgery was 3 weeks ago today and ive had my final check up and i cant thank Mr Krupa enough. The results are more than I could hope for ....Mr Krupa is an excellent surgeon Thankyou

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

We were lucky enough to get into the appointment before our allotted time. Mr Mohammad seemed like a very nice person, but I felt very rushed, I wasn’t shown the MRI scan, The situation was not explained to us in depth,just offered options of an injection or surgery involving “metal work” which scared me somewhat. So I chose the injection as seemed a less scary choice to start with. We were told this would be put forward, then we left , all taking about five minutes, not really very reassuring. Hopefully I may get another chance for someone to explain what the operation with the “ metal work” would involve. So I would feel more confident with what needs to be done

Mr Edward Ibrahim

Orthopaedic Surgeon

The whole experience from Diagnosis to Surgery and after care with Dr Ibrahim was excellent. He took time to clearly explain the Diagnosis and the treatment options. Post rotator cuff surgery to repair the supraspinatus & subcapularis tendon and LHB tenodesis, recovery has been quick and smooth. 5 months post surgery I have complete movement of my left arm and have been completely pain free for the last 3 months. Dr Ibrahim is very professional and his attention to detail is excellent. He gives you much time as needed to ask questions and answers them fully. Based on my experience I will have no hesitation in recommending him to my family & friends.

The London Clinic

Physiotherapy, Dermatology, + 13 more

I had a video consultation with Dr Kallis. In the previous months I had a abdominal ultrasound scan and a CT abdomen and pelvis dual phase scan which appeared to show conflicting results. Dr Kallis explained the purpose and limitations of such scans as the reason for such conflicts, which I found understandable and reassuring. He also outlined the appropriate tests to take to clarify any remaining issues. Dr Kallis was patient and clear in responding to any questions I had. The organisation of the video consultation was very efficiently handled by his Medical Secretary. I would certainly recommend Dr Kallis

Mr Christopher Rees Gooding

Orthopaedic Surgeon

The overall experience was very good. The information beforehand was comprehensive and honest and everything went according to plan. The pain in my knee and leg immediately afterwards still took my breath away but, as Christopher Gooding said they would, things got better. The Nuffield nursing staff were kind and considerate while I was in and my two visits afterwards for taking the staples out and later seeing Mr Gooding were reassuring.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

I had a knee replacement and had a reaction to the anaesthetic which resulted in me having to spend several days in bed vomiting copiously. The staff were so supportive and caring; the nurses couldn’t help enough, the porters, physios, catering staff and cleaning crew were good natured , helpful and thorough. Since arriving home I have had numerous phone conversations with Horder staff, who have been reassuring and helpful with my recovery.

Mr Ahmed Hamouda

General Surgeon

Good Benenden experience bar not getting hernia repaired. wonder if I’m just a nervous patient & wait plus patient in theatre emergency put me in fight or flight AR normal to 209. Ambulance to W Harvey, monitored and drugs corrected pulse , home 11.30pm. Been back to W Harvey for check up found me ok. Hospital asking my dr surgery to fit a 24 hr monitor. I now wear an Apple Watch and haven’t had an abnormal pulse since op day.

Spire Alexandra Hospital

Breast Surgery, Cardiology, + 16 more

I was so happy with every aspect of my treatment at the Spire Alexandra hospital. Every member of staff was very professional and took great care of me. My knee has recovered very well and it has not been a bad experience at all. I was terrified before the operation but I was reassured by the anaesthetist that I would be fine. The consultant has done an amazing job on my knee.

Dr Khaled Ayazi

Pain Management Specialist

Dr Ayazi listens carefully and takes women’s pelvic pain seriously, which is so important and, unfortunately, not always common. I felt heard, understood, and treated with compassion and professionalism throughout my care. He has a strong understanding of women’s pelvic pain and explains things clearly, which helped me feel reassured and confident in the treatment plan.

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

Daleswood Health and Dr Denton never fail to complete the challenge. Called last minute and was squeezed in with no stress. Arrived and was seen with a minute by Dr Oliver Denton who carried out the minor procedure with complete and utter professionalism. Thank you Daleswood, yet again you have done what it says on the can. Have a very Merry Christmas all.