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HCA Healthcare UK The Portland Hospital

Obstetrics & Gynaecology, Fertility Medicine, + 1 more

The Portland Hospital was a wonderful place to safely deliver our beautiful baby boy. Our experience was personalised, with very thorough and caring professionals. Our obstetrician, Dr Kenga Sivarajah, was incredibly knowledgable and kind: someone we could trust implicitely and who was there throughout the entire 22 hour labour to ensure a safe delivery. The Anaesthetic team were quick and very effective with the epidural, ensuring that my pain was well managed throughout, with no side effects from the epidural. The nursing staff, both on the delivery ward and maternity ward, were amazing. Ellie and Scarlet were there every step to make sure I was safe and comfortable during labour. On the birth ward, we had regular nurse check ins and a lot of help with breastfeeding positions and latch. There was the option of the night nursery as well, which we elected not to use. The room was very comfortable with a trundle bed for my partner to sleep and a private bathroom (hugely appreciated immediately post birth). The food was excellent, with an extensive menu. The kitchen was a bit slow on some of the orders, but otherwise very good. Overall, our Portland experience was wonderful and we would hope to deliver there again in future.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

Excellent care - Cannot fault how Ms Adams and Mr Parker and their teams looked after my mother before, during and after her operation. We paid personally for the operation (~£40k) but our experience with the billing and payments and the wider admin team is in a complete mess. We had to pay up front for everything prior to admission, which was ok, but unexpected (could have been better communicated to us, rather than a sentence lost in some paperwork), and fairly sure the insurance companies which they usually deal with wouldn't do this. One of the payments/billing team then visited my mother in her hospital bed, 4 days after a major abdominal surgery and started demanding more money verbally (to be paid that evening/the next day) with no paperwork/invoice/backup). Some things weren't done as part of the operation and the Consultant messaged us to say that it should be discounted, but no adjustment has been made. I have requested detailed backup on numerous occasions, and nothing has come through. A real shame that the medical and care team have been let down by the Cleveland back office on this occasion.

Mr Julian Pavier

Podiatrist

I recently underwent an ankle operation with Mr Pavier, and my experience throughout the entire process was fast, smooth, and reassuring. He was professional, friendly, and knowledgeable, and provided clear explanations at every stage. I couldn’t be more pleased with how efficiently my case was managed. I was treated as a day-case patient and recovered quickly. It has now been just over two months since my operation, and I was already walking comfortably well before that. The procedure was modern and minimally invasive, resulting in a small wound, a shorter healing time, and the ability to walk without crutches in less than a month. Although I am a patient at Lincoln Hospital, I was given the option to attend a nearby hospital in Nottingham to speed up the operation, which was extremely helpful. The facilities were clean and modern, and the staffs were very welcoming. Thanks to the excellent care I received, my ankle is healing very well, and I am excited to return to my normal daily activities and resume sports without discomfort.

Dr Vimalendran Ratheesh

General Practitioner

It was our first time seeing Dr Ratheesh. Running behind but to be expected being later in the day. Dr Ratheesh listened/checked my daughter’s chest and temperature. Confirmed notes when typing and gave a great explanation and example of what to look out for along with sending over information via text. Obviously a lot going around coming into winter so I presumed I’d of left feeling an inconvenience. I left feeling the total opposite and completely reassured. Thank you for seeing and helping my daughter today. The reception staff on the phone are also very pleasant, helpful and welcoming. Great all round experience from start to finish today.

HCA Healthcare UK Elstree Waterfront Outpatients

Orthopaedic Surgery, Gastroenterology, + 7 more

I had a wonderful experience at my most recent visit with Dr. Salvia at Dr Benn’s surgery. My baby had been unwell, and the clinic was able to see us quickly, which was such a relief. Dr. Salvia was calm, reassuring, and incredibly thorough. She took the time to check everything carefully and explain what was going on in a way that eased all my worries. Her kindness and gentle approach made my baby feel comfortable, and I left feeling confident and supported. I’m so grateful for her prompt attention and the genuine care she always shows. I couldn’t ask for a better GP service.

Professor Nick Maynard

General Surgeon

One stars as Nick was a no show. I waited 10 minutes and had an appointment following this one so this needed to happen as scheduled. After 10 mins I had not heard anything so enquired at the desk and was informed he was running late and would t be around for another hour. As I had another work-related appointment I could not wait. Given he was going o be over an hour late this should have been communicated to me when I arrived and checked in as it would have been known ahead of the scheduled appointment time. I also incurred expenses travelling to the hospital.

The Male Fertility Clinic

Fertility Medicine

I can not recommend this clinic enough. My partner SA was one of the last steps of our fertility. When the results came in at first we were confused and full of anxiety (and went into a deep Google black pit) - the consultation with Suzanne gave us the biggest sigh of relief and reassurance we needed with a plan of action to help boost our chances. Don’t rely on the internet to amp your anxiety, book that consultation after your SA to speak to someone who is an expert and can give you the “medical hug” you need.

Dr Vasanthakumar Ramsingh

Orthopaedic Surgeon

I have recently had a thumb cmc joint replacement surgery under the very expertise of Mr Ramsingh. I am so happy with the results and I can now use my thumb so much better & grip things again. It is now pain free. Mr Ramsingh has been amazing during my entire experience from consultation to post op checks & referring me for hand therapy. I would like to thank him and his lovely caring competent team for my excellent care. Mr Ramsingh is outstanding & professional consultant surgeon. I would highly recommend him

Better - Soho

Acupuncture, Physiotherapy, + 2 more

I came in to see Urja after experiencing months of tightness in the body. I also had a chest infection a couple months before and it left me with a lot of tightness in my chest/lungs and I wasn’t able to breathe at full capacity. Immediately after my session, my body felt like it was 99% back to baseline and I could take a full deep breath again. Emotionally, I also felt so much more free and relieved. You get so much more than just physio with Urja. It’s a complete mind, body, soul healing experience.

OneWelbeck

Cardiology, Gastroenterology, + 20 more

Despite paying through the nose for a blood test, I'm still waiting weeks later for results (est. results timeline 3-5 days). Also received additional bills for tests that weren't pre-defined as separate costs - some costs are clearly noted upfront, some others arent and this is deceptive and unprofessional. Whilst staff are friendly, waiting times are awful (40mins for a private blood test? Will be recommending all people to avoid until these issues are addressed

The Forbes Clinic

Pain Management, Allergy Medicine, + 4 more

Yesterday we had our first appointment with Dr Forbes. I am so looking forward to start on our MIT Journey. I know my son will benefit from it. I am very grateful to all the clinicians who are involved in my son’s quite complex health issues. I know it will be a long road to recovery but a well worth it I’m sure. I fully recommend The Forbes Clinic to anyone who wants to help themselves or their loved ones to a better health.

Dr Turab Syed

Orthopaedic Surgeon

Dr Syed was very professional and straight to the point. I was not examined or asked about my level of pain from the doctor, which is excrutiating and having a significant impact on every my life, on the preappointment questionnaire. I felt the appointment was extremely rushed and I was still asking questions as the doctor got up to get the door. This has not happened before thankfully.

Mr Jaroslaw Krupa

General Surgeon

I’m now 7 weeks Post op breast reduction, I’m thrilled with Mr Krupa, he’s been fantastic from the start, he’s made me very comfortable from the first appointment to the follow up. The hospital holiday stay I had was great, lovely staff and I was so well looked after. Would definitely recommend the hospital and Mr Krupa, he’s done a great job. Thank you all, life changing for me.

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

From start to hopefully finish the experience was amazing first classs. Dr Shaun McGowan was fantastic along with his wonderful team of nurses. Who really made me feel at ease. Loved the way they chatted to me while I was getting my procedure done which made the time go in faster and pain free. There was a lovely friendly atmosphere in the room which added to the great experience

Mr Ramesh Kumar Gurunathan

ENT Surgeon

We had an excellent experience with this doctor. He provided thorough consultations and performed the surgery to remove our child’s adenoids and tonsils. Everything went smoothly, and we were very pleased with the quality of care and professionalism. We are truly grateful for his work and highly recommend him.

Mr Feisal Ali Shah

Orthopaedic Surgeon

I was pleased with the review with Mr Feisal Ali Shah and that he was happy with my progress of my left knee replacement. I am also happy that if my left knee replacement continues to improve he will review my case for operating on a replacement for my Right knee in approximately 3months time.