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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Mr Gautam Mehra

Obstetrician & Gynaecologist

Dr Gautam has been incredibly attentive from the very first day we met. He always listened to me with great care, took time to explain everything, and supported me throughout the entire process. He performed an extremely complex operation with outstanding skill, and the second surgery was also carried out by Dr Gautam. Both procedures went successfully, and I always felt safe and confident under his care. He gave me a sense of calm and trust during a very difficult and emotional time. He prescribed all the necessary medications and physiotherapy, and whenever I had questions, he responded promptly and kindly. His support never stopped outside appointments — he was always there when I needed guidance. Beyond his exceptional professionalism, Dr Gautam is a genuinely kind, compassionate, and empathetic person. I am deeply grateful for everything he has done for me and sincerely wish him good health, success, and all the very best.

One Stop Healthcare

Pain Management, Breast Surgery, + 48 more

The team at One Stop Healthcare in Hemel Hempstead were very friendly and welcoming from the moment I arrived. I had a clean, tidy private room, which made the experience much more comfortable. The two ladies who handled my general anaesthetic were excellent and really helped put me at ease as I was quite nervous. Post surgery, the physio who showed me how to use my crutches and explained my recovery was lovely. My only criticism was the inconsistency around my sick note - my surgeon signed me off for 6 weeks, but a nurse was unhelpful and stated they only do 4 weeks and that I would need to see my GP to extend it! This felt unnecessary given this was my agreed recovery time. My surgeon did step in to resolve this. I did appreciate the follow up call a week after surgery to check how I was doing, which was a nice touch overall.

Dr Kalpesh Besherdas

Gastroenterologist

I was referred to Dr Besherdas three months ago. From my first meeting, I knew I was in safe hands. I have had two endoscopies. The team at CCH were so kind and supportive that I felt relaxed at the end of the procedures. I am now on the road to recovery. Having had a history of health issues, I have never felt as comfortable with a consultant as with Dr Besherdas. He is a leading diagnostician in his field. He is kind, listens to his patients and genuinely cares for their welfare. A one-off! Karen, Dr Besherdas’s secretary, is amazing – friendly plus quick and efficient in booking appointments and dealing with queries. For me, finding Dr Besherdas was the best thing that happened for a long time.

Mr Rohit Jolly

Ophthalmologist

After carrying out thorough independent research, I came to understand that Dr. Jolly is a leading expert in Optometry. His impressive qualifications reassured me that he was the right person to handle my case. Throughout the process, Dr. Jolly was professional, approachable, and exceptionally knowledgeable, giving me complete confidence that I was in safe hands. He explained everything clearly and removed any technical jargon, making the entire procedure easy to understand. In the end, I felt my research truly paid off, as I was extremely pleased with the results. Dr. Jolly is best in class, and I would highly recommend him.

Mr Christopher Brew

Orthopaedic Surgeon

This was my first major operation. I was very nervous and quite anxious before going to the hospital. After booking in, I was taken to my room where the staff carried out all their pre ops checks. Whilst doing this my nerves began to calm as the staff were so warming and kind in their approach. My operation was early in the morning and I was back in my room in time for lunch. My post operative care was also of a high standard, the staff were excellent. The operation went very well and I would highly recommend the operation and also Yorkshire Clinic.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

From the initial outpatient appointment to the procedure , everything was smooth and pleasant. I didn’t have to wait long when I visited the facility and it was not difficult to book appointments for further treatment. Karla, Michele and all the nursing team were very kind , thoughtful and accommodating. The atmosphere was calm and relaxed and they didn’t leave questions unanswered. Dr Woollard was very attentive and helpful. He was reassuring and made everything clear. He was understanding and showed empathy .

Peninsula Heart Clinic

Cardiology

My appointment with Dr Guy Haywood was very good. - Dr Haywood had read the briefing information I supplied about my condition. - Dr Haywood interviewed me to establish how my atrial fibrillation was affecting me. - Dr Haywood examined me and my ECG and then explained very clearly the available treatments and their limitations. I am now happy that I have a better understanding of my condition and the options open to me if my condition starts to impact my activities.

London Heart Centre

Cardiology

I had an excellent experience with London heart centre thanks to Stevie. She handled my call with such professionalism, empathy, and efficiency, making what was a very stressful time feel much easier. My appointment was booked quickly and smoothly and everything was clearly explained. Having dealt with many people across different clinics and British Airways, I can honestly say this was by far the best experience I’ve had. Outstanding service and genuine care given.

Dr. Katie Cowie

General Practitioner

I was very happy with my visit. From the start the booking process was quick and painless. The visit itself with Dr. Cowie was a positive experience.. She was attentive, interested and of course knowledgable. She has helped me greatly with my symptoms with the information provided as well as the medication that was prescribed. All of it was spot on and just hours after receiving my medication, I already feel my symptoms easing.

Mr Sanjith Gnanappiragasam

Urologist

Mr Sanjith Gnanappiragasam carried out my kidney stone surgery and was professional, reassuring, and first class throughout. He was very attentive after the operation, checking in on me several times during my recovery and ensuring I was comfortable and well informed at every stage. I felt completely confident in his care and would highly recommend him as a highly competent and caring consultant surgeon.

Dorset Heart Clinic

Cardiology

I found the whole experience excellent and Dr Butcher was incredilbly helpful and explained everything incredibly well and I left feeling much happier about my possible situation. He put my mind at ease. The nurse who did my ECG was very nice and helpful as well as was the lady who sorted out parking so all in all it was a very good experience.

Dr Zach Vogiatzis

Psychologist

I started therapy with Zach during a period of burnout and low mood. He was attentive, and helped me understand what was keeping me stuck. Sessions were focused and supportive, and over time I felt less overwhelmed and more steady day to day. I’m glad I reached out and would recommend Zach to anyone struggling with similar issues.

Mr Taha Khan

General Surgeon

Mr Khan was fantastic with me during my treatment. Very informative and told me what was happening every few minutes. I felt very comfortable and he was extremely friendly and asking me lots of questions about myself and my life which is a lovely approach and keeps your mind off the treatment taking place.

Nuffield Health Guildford Hospital

Urology, Weight Loss & Bariatric Surgery, + 46 more

This was my first visit to the Nuffield. I was greeted warmly as I arrived to park my car and helped to locate a space. The reception staff were efficient and pointed me in the right direction for my appointment. The nursing staff were professional but warm and I felt comfortable as I waited.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

From the moment I walked through the door to the time I left I was treated with outstanding care and dignity. Everyone is polite and they go out of their way to make your stay as comfortable as possible and to help you feel relaxed, nothing is to much trouble.