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Skin55

Dermatology

I am writing to formally complain about misleading advertising by the clinic Skin55. Their website led me to believe that laser treatments were available at the clinic, and I booked a consultation directly with the clinic, not with any specific doctor. However, upon attending the appointment, I was informed that the clinic did not have the required laser equipment and that not all doctors at Skin55 perform laser treatments. This discrepancy meant that I paid an initial consultation fee of £300, only to then be told that I would need to be referred to another doctor within the same clinic who does provide laser treatments. This second consultation was then quoted at £380. This sequence of events highlights a lack of transparency and constitutes misleading advertising, resulting in unnecessary expenses and inconvenience. I believe that this matter warrants investigation to ensure that Skin55’s practices align with advertising and consumer-protection regulations. I am prepared to provide supporting documentation upon request

Willow Health

General Practice (GP), Holistic Therapy, + 2 more

I had an initial appointment with Dr Lauren Colquhoun and Emily Holt at Willow Health, and honestly, it was such a positive experience. The appointment was meant to be an hour, but there was absolutely no rush and they actually spent around 1 hour 15 minutes with me just to make sure everything was covered properly. They really look at everything, my age, lifestyle including diet, exercise and sleep pattern, my long-term health conditions, and all the symptoms I’ve been struggling with. They didn’t rush me at all. They gave me some initial ideas to get started and said we’d talk through options once I’d had time to think things over and review the follow up materials, which I really appreciated. I left feeling genuinely supported and reassured. It was the first time in a long while that I felt confident I was getting the right advice, something you just don’t get in a 10-minute GP appointment. Would 100% recommend Willow Health to anyone needing proper advice, guidance and support.

Dr Sunday Ajayi

Obstetrician & Gynaecologist

nly negative was that I arrived on time, but the receptionist was being covered, when she returned she seemed to be in the middle of helping another patient on the phone ( I think) when she became available again another patient jumped up to speak to her before I was able to try to check in again. I arrived around 13.28, for 13.30 appointment so was already concerned about being late, but I wasn’t able to notify the receptionist of my arrival till around 13.50. I don’t believe this to be of fault of the receptionist, she did have someone covering when I arrived, but she informed me that she’d have to get the receptionist. My only note to have made it better would be to have a backup / secondary way to check in to not cause further delays. I was a bit reserved having a male doctor, just because of previous experiences where I haven’t been listened to and brushed off, but Dr Ajayi explained things very clearly and his manner, tone and knowledge made me feel a lot more at ease.

Miss Caroline Payne

Plastic Surgeon

I recently had a breast reduction with lipo filling with Caroline Payne, and I honestly couldn’t be happier with the entire experience. From the very first consultation she made me feel completely at ease — she listened carefully, explained every option clearly, and genuinely cared about achieving the best result for me. On the day of surgery, her calm, confident manner put all my nerves to rest. The team she works with is amazing too — so kind, attentive and professional. My recovery was smoother than I ever expected, and Caroline checked in regularly to make sure I was healing well and feeling comfortable. The results are absolutely life-changing. The size, shape, symmetry and softness are everything I hoped for and more. I feel lighter, more confident, and genuinely like the best version of myself. Caroline is not just a brilliant surgeon — she’s compassionate, honest and incredibly skilled. I would recommend her to anyone considering breast surgery. She’s truly exceptional.

Pixie and Sera

General Practice (GP)

Dr. Muheden was kind and attentive to my concerns and provided exceptional care during my visits. His attention to detail and genuine concern made all the difference and he ensured I understood every step of my treatment. The entire Pixie and Sera team was extremely professional from scheduling either online or by phone to reception at the clinic. They all ensured I was seen within minutes on my appointment days. Keep up great job! Suggestion - If we could get appointments and at least tests and labs done over the weekends. Maybe half days on Saturdays? It is hard for some of us to come on weekdays hence all my appointments had to be done late in the evenings. If I had an option for Saturday I would've preferred that than late in the evenings. Thank you!

The Horder Centre

Orthopaedic Surgery, Physiotherapy

The overall experience was excellent. As an NHS patient I felt I waited too long which affected my mental health and mobility, this wait has impacted on my recovery. I would have waited even longer if I hadn’t gone to my GP and asked for my operation to be escalated. The whole process took six months of physio initial NHS xray took a further 5 months to see the consultant then a further 4 and a half months for op. This has been a nightmare. I am however extremely appreciative of my operation and the treatment I have received during my stay at Hoarders. Also on the discharge sheet I was given a number to call for worries and questions once I got home this number was however not answered and my answer phone message was not called back.

Mr Joseph Manjaly

ENT Surgeon

I wish there were more than 5 stars to rate the treatment I received from Dr Majaly. From initial consultation right through to post surgery care, the level of dedication and support has been unmatched. Dr Joe's bedside manner is like nothing I've ever experienced before, and I'm so thankful to have had the opportunity to have this surgery with him and his team. I debated having this surgery for many years, and at every step, Joe has been there to answer every question, every query, and made me feel completely at ease for this life changing decision. I felt part of the team rather than just the patient. I will need to have this surgery on my right ear and there is no other surgeon I would chose to have this done with.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

I was in private unit ,I had an apointment with Mr. al Midani. For the subjects kidney , hernia, obesity. I turst Mr. Al Midani. He is a perfect doctor. 👏👏🧿🧿⭐⭐. He thinks with the patient, on the side of the patient. He explains everything briefly. We had the obesity subject in the last 6-8 months. ,it goes very well. I got 18-20 kg lighter. And in a few months Most probably I will have the surgery for my hernia occured after the kidney transplantation/mediterranian univ. Mr. Al Midani will do the hernia operation here in Royal Free. Because he has the experience on both hernia and kidney transplantation. Thanks to him for all his efforts.. And congrats 👏🧿⭐

Essex Private GP

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 2 more

Absolutely 5star experience everytime at this wonderful private practice. The service, the time given to you and the kindness and knowledge of the amazing doctors is just second to none. We have been using the team for 5 years now and haven’t looked back since switching to a private GP service. Dr Akan especially is incredible and such a nice guy. He has helped us so much over the years and is always available for support if needed. Would not hesitate to recommend, in fact many of our friends and family now use the practice and all speak so highly of every doctor. Thank you Essex Private GP for everything.

Nuffield Health Haywards Heath Hospital

Dermatology, Breast Surgery, + 21 more

Mr Wong is an excellent gynaecologist. He listens, asks the right questions, and explains every step in clear language. You feel comfortable the moment you walk in because he treats you with respect and patience. He does not rush you. He checks that you understand your options. He makes difficult appointments feel manageable. My visits with other gynaecologists felt stressful, but he changed that for me. I trust his care and recommend him to anyone who wants a calm and supportive experience

Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

The staff were so kind and helped me to relax when I went for egg collection. The Embryo transfer was a beautiful moment and they ensured it was marked with a photo of the embryo being transferred and a hand written card. Unfortunately, our first transfer was unsuccessful but I know we are in safe hands for our next steps. The admin team in particular have been amazing - responsive, sensitive and friendly. Thank you to all of the staff that quietly encourage hope in a scary time

Prof. Adam Frampton

General Surgeon

I was recently looked after by Prof Adam Frampton concerning an issue that I had that required surgery. Adam was thorough and explained everything to me in a way that I could understand. I was thankful for the time that he took to speak to me and listen to my concerns and questions prior to the operation. The operation was a complete success and recovery minimal and Adam followed up with me extensively to ensure I was okay and recovering well, for which I was very grateful.

Ms Smriti Kuntal

Obstetrician & Gynaecologist

Ms Smriti Kuntal is what I would call a world-class excellent doctor. I have never felt more heard and more looked after at a gynaecologist visit. She is kind, considerate, and very thorough! I would recommend her to any person who feels like their current gynaecologist isn't truly listening and addressing their problems.

Mr Kiran Divani

Orthopaedic Surgeon

Kiran Divani is simply the best. From the moment I first met him, I knew I was in safe hands. He was so clear in explaining everything to me so clearly and he has a lovely warm and personable manner. He was patient in answering all my questions and never made me feel rushed. I wouldn't hesitate to recommend him.

Mr Dhruvil Shah

Physiotherapist

I saw Dhruvil for shoulder pain and he was excellent! Super friendly, professional, and really took the time to understand the issue. The treatment and home exercises he gave me made a big difference, and my shoulder feels much better now!

Mr Benjamin C Caesar

Orthopaedic Surgeon

My visits to see Mr Caesar are informed, compassionate and easily understandable. Appointments can be daunting but Mr Caesar takes time to listen, understand and with his vast knowledge makes the complex easy to understand.