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Newmedica Newcastle

Ophthalmology

I was referred to Newmedica Newcastle for eye cataract surgery by my optician. I had my first eye surgery done in September, and my second eye done in December. I received excellent service from all the Newmedica colleagues whenever I visited; for my pre-surgery consultation, the surgeries themselves, and the post-surgery visits. Those working on the reception were friendly and made me feel welcome. The waiting area was clean and tidy, with hot drinks available. The colleagues who did the testing, pre-surgery administration, and post-surgery follow up checks were all very knowledgeable. They took me through the surgery preparations, explaining the process as they went, putting me at ease and answering any questions. After surgery they made sure I was aware of what I needed to do over the following three weeks to ensure my eyes healed completely. The surgical team were very proficient, and I felt I was in safe hands. The procedure was explained at every step, putting me at ease. The consultant for my first procedure was Nicholas Wride. The procedure itself took just under 3 minutes, which I had not expected, as internet searches indicated it would take anywhere from 15 to 30 minutes. I was so impressed and, as I was told I could have the same consultant for the cataract removal procedure on my second eye, I didn’t hesitate to ask for Nicholas Wride again. My second procedure was equally as expertly performed, and this time took 3 minutes 20 seconds. There was no pain during the procedures and only very slight discomfort straight afterwards. Other than the pain relief eye drops that were put in for the surgical procedure, I didn’t need to take any painkillers at all. The hardest part for me was remembering to use the post-surgery eye drops the clinic provided, as my eyes felt that good. Three weeks after surgery, I attended the clinic for post-surgery follow up checks. I was signed off from the clinic after the follow up check on my second eye. My vision is now excellent, and I only need to use reading glasses for small print. Before the surgery I wore varifocal lens glasses at all times. I wasn’t expecting the improvements in my sight to be quite so good, so I’m pleased I took up the opportunity to have my cataracts removed and really pleased that it was Newmedica Newcastle who did the procedures and looked after me and my sight so well. Thank you Newmedica!

Urban TRT

Endocrinology & Diabetes

I started TRT last July at a point when I was struggling significantly with fatigue, anxiety, and poor sleep. Since beginning treatment, all of those areas have improved dramatically, and the difference in my overall wellbeing has been genuinely life changing. A large part of that is down to Chris and the environment he has created at Urban TRT. Throughout the process he has monitored my progress closely, explaining results clearly and adjusting treatment thoughtfully where needed. What really sets Urban TRT apart, however, is how personable and approachable Chris and the team are. I have always felt informed, listened to, and confident that my health was being managed properly rather than simply being treated by numbers alone. I genuinely would not hesitate to recommend Urban TRT to anyone considering TRT or looking for a clinician who takes a genuinely holistic and professional approach to patient care.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

I went privately for a hip replacement. The staff were all so friendly and helpful. I was met in reception by a lovely man who took my bag for me an led me to my room. I was admitted by staff who each came to introduce themselves and explain what they would be doing. The room was lovely with a view onto the woodland just outside where a herd of small deer ran past one morning. The food was excellent and the staff were plentiful and friendly. If I had not been there for surgery, I would still have been happy to stay in that room! The surgery was fine and the aftercare was very efficiently handled by all concerned. When I did need to press my buzzer for attention, someone responded promptly and fetched the relevant staff members to help me. I felt safe and well cared for. It was the first time I have had surgery and I was apprehensive but the staff were all calm and reassuring.

Equilibria Health

Psychology, Psychotherapy

I had the pleasure of working with Andrea for quite a long time after having a car accident. She took time to get to know me and what items I really wanted to work on. Each week we found ways that worked for me to express my self and through this she was able to give me amazing direction and grounding techniques to really help my anxiety in the car. I have not only used what we have learned together on the car but have pulled it into my everyday life. I feel lighter and happier. This was life changing for me and I’m so glad we were out together. I would highly recommend Andrea if you are looking for an understanding, empathetic and patient professional who is committed to helping you.

Dr Sunil Nair

Diabetes & Endocrinology Specialist

I found Mr Nair to be very personable and attentive. He took copious written notes as I explained my problem and concerns. He suggested an adjustment to my medication regimen, which will help with troublesome side-effects, writing to my GP accordingly. This is a particular source of relief to me. He has also made an NHS referral for me, for a separate, concerning issue. I am extremely glad that I made the decision to see Mr Nair privately, rather than wait for an NHS appointment. If I should need any further advice or support, I won't hesitate to make a further appointment to see him. This was a very positive and supportive experience, Thank you Mr Nair.

Lucio Health

Diagnostics & Testing, Holistic Therapy, + 1 more

Dr Hari and the team are truly amazing and we couldn’t imagine our journey without them at every step of the way. Their level of service is unparalleled, cancer throws you curve balls constantly and at random times and we’ve been desperate for expert advice and I always get a reply promptly and even out of hours. We wanted to add in re purposed meds to our chemo regime with someone guiding us for safety and not following random internet protocols. Highly recommending Dr Hari and Lucio Health doesn’t even get near to the feelings I have for this team. Simply outstanding.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

My total knee replacement at The Park Hospital was an excellent experience. Mr Hosam E. Matar, anaesthetic specialist, theatre team provided outstanding surgical care with clear explanations and reassurance throughout. The nursing team were attentive and supportive, helping manage pain and early mobility. The hospital was clean, calm, and well‑organised, making the whole process smooth from admission to discharge. Overall, I felt well looked after and confident in my recovery, and I would highly recommend The Park Hospital for joint replacement surgery.

The York Dental Suite by Mafalda Queiroz

Dentistry

We have been attending Mafalda’s clinic for years now and always receive the best care! Her team are excellent (special mention for Jemma and Chloe). I would highly recommend them to any families - they are amazing with kids, so reassuring and make the whole experience fun. My son is having aligner treatment at the moment and always looks forward to visiting the clinic. Mafalda is so passionate about what she does and we feel we are in the best hands.

Associate Professor Anand Kelkar

Urologist

Today I met with a great doctor in science, persuasion, and respect. When I saw him, he gave me the feeling that he was an old friend. It was a warm meeting, and I am happy because he convinced me of the right decision for treatment. All my thanks and appreciation to him, the hospital, and the NHS. Thank you again to everyone in the organization for their cooperation in providing services to us, and I especially mention Dr. Rennie Al RT. Ahmed S

Castle Craig Hospital

Psychiatry, Psychotherapy

The combination of therapies under one roof is Castle Craig's strong point and a great team of staff, all really friendly and helpful. I was here for six weeks and the intensive therapy schedule has been extremely beneficial for me. Family therapy was helpful and I'm working hard to mend the relationships in my family. The fitness sessions were a highlight, the staff got me moving and thinking about healthy living after years of alcohol abuse.

Mr Hooman Sherafat

Ophthalmologist

I found Mr. Sherafat to be very confident that he could help me with my vision problems and he took a lot of time to ensure that the correct prescription went into both of my eyes and the results are exactly what I needed them to be. He talked me through all the possible scenarios and I never felt pressured into having the procedures carried out and he waited until I was happy to proceed. I am absolutely thrilled at the outcome.

Dr Kathryn Taylor-Barnes

Cosmetic Doctor, General Practitioner

I’ve been a patient of Dr Kathryn for nearly 10 years and I honestly wouldn’t go anywhere else. She always gives excellent, honest advice and the treatments are consistently great. Over the years she’s become more like a friend than just a doctor, never pushy, incredibly knowledgeable, and genuinely caring. You always feel listened to and in safe hands. The clinic itself is also lovely, calm and welcoming. Highly recommend.

Mr Ahmed Shalan

Vascular Surgeon

Mr Shalan and his assistant Jo put me at ease and explained what was going to happen before and during the procedure. I received after care also A receptionist was able to come in as she wanted to gain some experience of the procedure. She was lovely and chatted to me the whole time to keep my mind of it. All 3 made it a simple procedure that was not stressful at all. Well done to the wonderful team

Ms Vardhini Vijay

General Surgeon

Ms Vijay was excellent from start to finish with my gallbladder operation. We discussed all the options clearly at point of diagnosis which gave me confidence to decide on next steps. My removal operation went well and no issues with the post Op recovery. I felt well cared for throughout the process and every step was clearly explained. I am glad I chose Ms Vijay and would recommend

Mr Sotonye Tolofari

Urologist

I’m a doctor and so I made a careful and informed choice to see Mr Tolofari with my own health concern. I was very happy with everything, cutting edge knowledge, clear communication, and taking that extra care (and time) to address my worries. I will now recommend him to my own patients if they ever need an expert urologist, knowing they’ll be in safe hands.

Dr Ehtasham Ahmad

Diabetes & Endocrinology Specialist

Dr Ahmed listened to me and I didn’t feel rushed and he explained things really clearly. I appreciated him congratulating me on how well I was doing. It was nice to hear that what I had been doing to improve matters for myself had been validated by a professional, especially when having a long term illness (it can get you down at times). Thank you