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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

I had an incredibly positive experience at Delamere and I’m very grateful for my time there which has been transformative. The programme is extremely well structured and thoughtfully designed - a really well-rounded mix of therapy, group work, education and peer support. The staff are kind, dedicated and create a safe, supportive environment where real change feels possible. I want to give special thanks to Mark, my therapist, and Gary, my mentor. Their honesty and approach made a huge difference to my recovery. I felt seen, challenged in the right ways, and supported to build real clarity and confidence. I made meaningful progress and left feeling stronger, clearer and had regained hope for the future. The only area I feel could be improved is the level of psychiatric support. During my stay, patients were offered one 15-minute appointment with the psychiatrist, which felt brief especially for those with more complex mental health needs. I would have valued more collaboration and communication around medication decisions. Strengthening this aspect of care would make an already excellent programme even better. Overall, I’m extremely thankful for my time at Delamere and would definitely recommend the centre to others seeking recovery support.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I visited the hospital to see an orthopaedic surgeon after having a fall at work and damaging my knee. I have had issue with it since the accident I suffered at work.I was advised to lodge a claim with my employers insurance. This I did because of the problems I am having with my knee. I was sent to see this gentleman so he could assess the damage to my knee. I was treated as if I was only there because I was lodging a claim and to have recompense for the damage I suffered and still am. He seemed very abrupt and I felt as though I was cross examined over the form I had filled in regarding my injury. I left the room feeling like I had done something extremely bad and wrong. I have never had to go through this scenario and very much hope not to have to go through another. I am a patient who has an injury that I am advised my a consultant needs an operation yet I was treated though I was feigning injury. I do not feel valued having attend at the one hospital.

Lucio Health

Diagnostics & Testing, Holistic Therapy, + 1 more

Dr Hari has been an incredible to our family during one of the most difficult times of our lives. From the very beginning, he has approached my mum’s care with compassion, calmness and genuine understanding. His manner is reassuring without ever being dismissive, and he takes the time to explain things clearly and thoughtfully. In such an overwhelming situation, that steady, considered approach has meant more than I can put into words. What really stands out is how balanced his advice is. He is open-minded, evidence-aware and always careful to ensure that any recommendations sit safely alongside conventional treatment. That level of diligence and professionalism gave us real confidence and peace of mind. During a time filled with uncertainty, Dr Hari has been a calm and trusted presence. We are truly grateful for his guidance and support Thank you dr Hari

Cleveland Clinic Moorgate Outpatient Centre

Cardiology, Dermatology, + 8 more

It was OK. Sorry this system doesn't allow me to write why I went there and therefore wastes my time! I was there for a Pre op assessment. My Op is 9 Feb 2026 under Dr Panos Gikas. I asked him if I could attend this clinic as it is nearer where I live. The. appointment was alright. The only issue I had was that when it came to having a blood test, they insisted that I had to have 2 separate ones in each arm? I get blood tests regularly as I have a long term condition. The first one was relatively pain free which was performed by Isabella. The second was performed by Riggs(?) and was unneccessarily painful due to him holding down the needle when it was in my arm. I was not happy about that. I did not understand the reason for the second blood test, when one is usually fine and if more blood is required, then usually another vial is attached as necessary.

Physio Remedies

Acupuncture, Hand Therapy, + 3 more

I ruptured my Achilles tendon playing squash last September. My consultant surgeon strongly recommended Physio Remedies, who have an excellent reputation for helping athletes recover and return to sport in the best possible condition. I’m being treated by Naomi Murray, who closely follows the latest international research on Achilles injuries, which is very reassuring. The rehab plan has always been clear, progress has been excellent, and follow-up is very responsive whenever I have questions. Her patients’ recovery and long-term outcomes are clearly a genuine priority for her. The facilities at the Lansdowne Club are also outstanding and make a real difference to the quality of the rehabilitation. I would definitely recommend Physio Remedies.

The Pregnancy Clinic

Obstetrics & Gynaecology

Professor Akolekar has been absolutely Fantastic at every appointment all the way throughout our pregnancy. I was really struggling with anxiety in this pregnancy following recurrent miscarriages, and I have never felt more looked after, which has really helped me to be able to enjoy this pregnancy, knowing we have a fantastic consult looking after our baby. Appointments are always on time and very detailed, time is always made to answer any questions fully and I always leave feeling confident and reassured. The communication with Natalia is always great to book and arrange appointments. This clinic really go above and beyond and o couldn’t recommend them highly enough!

Harley Clinic

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 1 more

I couldn’t be happier with my experience with Mr Riaz. From the very first consultation he was professional, reassuring, and took the time to explain everything clearly, which instantly put me at ease. The surgery itself went smoothly, and the care I received throughout was excellent. I’m absolutely thrilled with the results of my breast enlargement — they look amazing and very natural, exactly what I hoped for. Mr Riaz’s skill, professionalism, and attention to detail really show in his work. I’m so grateful and would highly recommend him to anyone considering cosmetic surgery.

Dr. Sheeraz Janjua

Optometrist

I wanted to send a huge thank you for the exceptional care you provided to my friend last week. We are incredibly impressed by your expertise and thoroughness in explaining the condition (Keratoconus), your guidance on further management and your prompt referral to the Eye Consultant. We are equally impressed by your wonderful team’s kindness and promptness. It’s a relief to know such high-quality care is available locally, and I’ll be sure to point my friends and family your way.

Mr Roland Walker

Orthopaedic Surgeon

I broke my left ankle in two places during a fall. I was guided to reach out to Mr Walker and I am so grateful to have found him. He is the perfect blend of expertise and care. He explained everything carefully and thoroughly at each stage, sharing comprehensive summary letters following consultations and the procedure . He was patient and kind. The surgery was a success and I am well on my way to full recovery. Highly recommend

Mr Mario Teo

Neurosurgeon

I will be forever grateful to Mr Teo. His surgical skill has meant minimal long term effects despite such an extensive surgery. He is also a wonderful human being. Kind, compassionate and reassuring which was much needed at such a vulnerable time. He always answers my questions in a way I can understand and seeks to understand my concerns and what is important to me. I feel truly lucky that he has been my surgeon (twice!)

Ms Shabana Syed

Obstetrician & Gynaecologist

I went to see Dr Syed for a second opinion after a scan revealed an endometrial polyp and fibroid. She was incredibly kind, professional, and reassuring, and took the time to carefully prepare me for the required hysteroscopy. I felt completely safe and supported throughout the procedure, and her thorough aftercare notes and follow-up call left me feeling both reassured and optimistic. Thank you again, Dr Syed.

Mr Majid Shabbir

Urologist

I was referred to Mr Shabbir after receiving surgery from another urologist that has left me with possible life changing consequences. Mr Shabbir reviewed my case and provided a clear and detailed explanation of the situation and a road map with a potential solution. Mr Shabbir is an amazing communicator and I wish I could go back in time and only ever had him as my consultant!

Dr. Baldeep Sidhu

Cardiologist

Saw Dr Sidhu in CUH cardiology dept today. As usual he was friendly and explained everything that was happening to me and the way forward. I don’t always take in everything that is being said to me but Dr Sidhu is always happy to go back over any area that I haven’t grasped immediately. I always find him very approachable and puts me at my ease.

Dr Sunil Chopra

Dermatologist

My family and I have been patients of Dr Chopra for the past few years, and we’ve always been very happy with the care and service provided. Dr Chopra is professional, kind, and takes the time to listen, which makes a real difference. We’ve always felt well looked after and wouldn’t hesitate to recommend the practice.

Professor Matthew Winter

Oncologist

Prof Winter has been overseeing my breast cancer treatment since January 2023. He has always been kind, compassionate, caring as well as being professional, knowledgeable and competent. Prof Winter explained my treatment plan with patience and listened to any concerns. I could not recommend Prof Winter highly enough.