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Cleveland Clinic London

Vascular Surgery, Anaesthetics, + 10 more

The appointment with the specialist gastroenterologist and blood test, reception, bookings etc was fine, no wait, quick, efficient and friendly. All very good. The MRI was another story. I have shared my feedback with the experience team. See below. How are your staff performing procedures on patients trained? The team I was handed over looked more like students under training with no supervision, it was scary to be left alone with them for an MRI. Are you cutting costs so that no doctors are available on the day of my procedure? I have been better taken care of by the NHS ! I have just had the worst experience for what should have been a simple MRI procedure. The team I was handed to were unable to find a suitable vein to perform the dye injection. They tried several times, I asked to call someone else to try, the man who arrived didn't manage either and it was even more painful, they ended up harming both my arms. There were no doctors available. I insisted to see one. They said we could maybe do the MRI without the dye solution injected in my arms. They asked me what I wanted to do?! I replied I was not a doctor and the decision was not with me as I have no idea what it involves. Finally after waiting for over 20mins in a freezing room, with just a light layer to cover me, a doctor arrived. He said we shouldn't do an MRI without injecting the dye solution. Eventually he managed to do the needle procedure very well and easily and it was not painful at all. He left straight after. The MRI happened but no explanation was given to me by the team, who looked more like "in learning students with no supervision", I just prayed they actually knew what they were doing but I was very doubtful... no feedback on how it went, how long left during the MRI, when the results would be coming etc. I had MRIs with HCA in the past, a totally different experience. Doctors seem to be good at Cleveland but the staff I met yesterday was undertrained and there is obviously a management / administration problem. NHS does better on some instances. We pay a fortune for these types of clinics, this is shocking. I will never trust this place for any further procedures handling my health and body.

Colicci Aesthetics

Cosmetic (Aesthetic) Medicine

Giacinto is by far one of London's most skilled aesthetic nurse practitioners. Having worked for a group of plastic surgeons in the past, I received my 1st ever botox & fillers treatment on my 50th b'day from a leading Consultant, Plastic & Reconstructive Surgeon, Ms Effie Katsarma. After I left the hospital/ industry, I was eager to find an aesthetic nurse practitioner who could maintain her high standard of work. My research eventually led me to Giacinto. I'm particularly fussy & wanted a medically qualified & skillful aesthetic nurse with a keen, creative eye. I knew instantly Giacinto was exceptional. He has been maintaining my ongoing botox requirements for approx the past 7/8 yrs. I've also recently had profilio & fillers for the 1st time at his Harley St practice. He never tries to upsell, is highly knowledgeable & always achieves a fantastic aesthetic result (no bruising!). He is an absolute pleasure to deal with, I trust him implicitly & wouldn't dream of going to anyone else... I highly recommend him.

Dr Fathima Mahomed

Paediatrician

This what we wrote to Dr. Mahomed. Dear Dr. Mahomed, We wanted to thank you for the excellent service you provided us, and in particular, our son Noah, yesterday. We feel that you took extra time and attention to make Noah feel at home, mentioning your son and showing him pictures, particularly when you realised that he was upset by the fact that he was going to have to give blood. As a result of your actions, Noah was a lot calmer than he had been when he got to have the procedure undertaken. The professionalism of the staff also helped, but we thought that you created the correct atmosphere for Noah to move forward. Noah did very well during the two procedures that he had. He was given a Teddy bear and a large sticker for his bravery. Your son sounds very interesting and a lot like our son, who has asked if he could meet your son at some point. Thank you for your letter, and hopefully you shall not have to call us to say there are further tests required.

Harley Mind Care

Child & Adolescent Psychiatry, Psychiatry, + 1 more

The assessment visit was fine in that I walked away with a clear diagnosis and a plan, but the experience was a little hectic due to cleaners coming in to prepare for the next appointment while we were still there, and the dr needing to take urgent calls as she was on duty at the time. The team I speak with are all very friendly but there seems to be a disconnect between the information exchanged on emails and whatsapp. I feel this may have led to a delay in starting treatment. Again, it's fine because I got it in the end, but there may be some part of the process/line of communication that needs review/improving. My initial virtual visit was at risk of being cancelled due to where I was having the call from. Thankfully, the doctor was able to accommodate another slot on the same day. I noticed that there is now a clear statement on the booking confirmation re: need to be in a private space for virtual calls, which is good.

Mr Antonios Athanasiou

General Surgeon

I cannot recommend Mr Athanasiou highly enough. He is an outstanding surgeon and consultant, far beyond what I’ve experienced previously. He took the time to really listen and explain things clearly, without ever making the appointment feel rushed. His approach is thoughtful, measured and always in the patient’s best interests — he doesn’t suggest unnecessary procedures, only what is truly needed. His secretary, Christiana, has also been brilliant — professional, kind and efficient in every interaction, which made the whole process smooth and reassuring. Finding a surgeon you can genuinely trust can feel daunting, but with Mr Athanasiou I felt completely confident and well cared for from start to finish.

Thompson & Hardwick Optometrists

Audiology, Ophthalmology, + 1 more

Truly Exceptional After experiencing pain from my new hospital contact lenses I was able to book an appointment with Drew far sooner than my Hospital would see me. Drew very quickly determined that ill-fitting lenses were causing Conjunctival Prolapse and advised how best to proceed. Essentially the lenses used by my Hospital were not appropriate for my eyes and, since the Hospital will not use alternative lenses, Drew was able to fit and supply better lenses. These new contact lenses give excellent vision and comfort, even though I have a particular eye condition which makes it very difficult to fit contacts, despite lenses being the only solution for me. Thank you Drew and Team!

One Ashford Hospital

Dermatology, Pain Management, + 21 more

This was my 2nd visit to the Women’s Hormone Health Clinic at the One Hospital Ashford. I thought that at 67 I was too old to take HRT having been fobbed off 25yrs ago & so just battled on but I bravely made an appointment with Lexi Minter. My well being has changed in so many ways in only three months from starting an HRT course tailored for my age and concerns. My skin has improved so much & doesn’t feel it’s going to fall off. I have my energy back in spades & im advised my bones will also benefit. It goes to show it’s never too late to start HRT & I know I’m getting the best guidance.

Dr. Geetha Gandluru

Paediatric Psychiatrist, Psychiatrist

It would really help to recieve more accurate information on the assessment procedure before attending. Details such as if parent remains with child, if appointment also needs a seperate parent meeting and an indicator of when diagnosis would be made. It didn’t really tie up with pdf sent on welcome email. Would be better to schedule in parent appointment at a similar time as first child assessment appointment, or/ and make it clear this is the procedure. Phoning up Harley mind care prior to attending did not help me to understand & actually conflicted with what happened at appointment.

Mr Nicholas Morgan

Orthopaedic Surgeon

I have nothing but praise for Mr Morgan and his team. He is the ultimate professional. I had double knee replacement surgery just over six weeks ago and yesterday was signed off by both Mr Morgan and the physio. This is normally done at about twelve weeks. I took my first drive today and cannot feel better. Mr Morgan gave excellent advice, bringing to my attention that physio exercises must be adhered to, and he was right. I must commend everyone on his team, especially Mr Woolf his anaethsetist who had to deal with my intolerance of opioids. With very grateful thanks, Sandi J. .

One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

It was such a brilliant experience. I had treatment for my frozen shoulder and the staff from the receptionists to the consultant to the assistant to the nurses were absolutely brilliant. As a business owner, I strive for this type of customer service and your staff are the best representatives of perfection in their offering. I would like to especially thank the cosultant who carried out the treatment and his assistant (I fainted a few times so forgot their names) who were exceptional. Thank you very much for a challenging evening into such a pleasure.

Miss Cheryl Lobo

Breast Surgeon

Miss Lobo has been nothing short of exceptional with me, every step of the way, during the most challenging time in my life. She made sure I got the full diagnosis incredibly quickly, referred me to the best oncologist immediately so I could get my treatment plan, reassuring me I was in the best hands. Post chemotherapy she then operated on me, and the result - aesthetically as well - is simply outstanding. She is both a consummate professional and a very caring person - anyone under her care is lucky.

Dr James Good

Oncologist

My experience with Dr Good was excellent. I was treated with respect, dignity, and professionalism at all times. Dr Good made himself available to discuss the forthcoming treatment, and to fully explain the treatment process, making sure I was completely aware of what was to come. Dr Good has a very comforting, reassuring manner, while retaining his professionalism at all times. I genuinely felt I was in the safest hands possible. I wouldn't hesitate to recommend him.

Dr Kasia Owczarczyk

Oncologist

Dr Kasia was very clear in her explaination explaining my recent CT scan. Dr Kasia also answered my questions clearly. We agreed an action plan moving forward how frequently I would need to atrend further consultations. Dr Kasia has helped me to undersrand more clearly and put me at ease regarding further plans for my health care . I much spprecuated having had the cinsulration over the phone rather than having to come into the hospital. Thank you.

Cromwell Hospital

Allergy Medicine, Audiology, + 17 more

This was my first treatment session with Mr Raf Niziol and from the outset he was warm, helpful, personable and kind. His friendly demeanour immediately put me at ease and he was patient and understanding. He explained everything clearly and thoroughly and also gave plenty of space for me to share my own thoughts and ask questions. I will be switching to Mr Niziol for all future and ongoing treatment.

Eve Clinic

Osteopathy

I’ve been seeing Luciane for over a year now for issues around EDS and chronic pain. She has been incredibly skilled, knowledgeable, and respectful while also being supportive, sensitive, and humorous over a difficult recovery period. Over the course of treatment, she has gone above and beyond numerous times. I can not recommend strongly enough, wish I could give more than 5 stars.

Mr Christopher Brew

Orthopaedic Surgeon

Mr Brew has replaced both my knees over the past 4 years. I am 78 and for most of my life I have been an active sportsman, hence the knees, which severely restricted my mobility and adversely affecting my quality of life. Since the replacements my knees are good as new. I would urge anyone with similar problems to get em fixed, it's life changing.