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Skin55

Dermatology

I am writing to formally complain about misleading advertising by the clinic Skin55. Their website led me to believe that laser treatments were available at the clinic, and I booked a consultation directly with the clinic, not with any specific doctor. However, upon attending the appointment, I was informed that the clinic did not have the required laser equipment and that not all doctors at Skin55 perform laser treatments. This discrepancy meant that I paid an initial consultation fee of £300, only to then be told that I would need to be referred to another doctor within the same clinic who does provide laser treatments. This second consultation was then quoted at £380. This sequence of events highlights a lack of transparency and constitutes misleading advertising, resulting in unnecessary expenses and inconvenience. I believe that this matter warrants investigation to ensure that Skin55’s practices align with advertising and consumer-protection regulations. I am prepared to provide supporting documentation upon request

Harley Street Specialist Hospital

Cosmetic (Aesthetic) Medicine, Dietitian, + 8 more

I recently had a breast reduction with lipo filling with Caroline Payne, and I honestly couldn’t be happier with the entire experience. From the very first consultation she made me feel completely at ease — she listened carefully, explained every option clearly, and genuinely cared about achieving the best result for me. On the day of surgery, her calm, confident manner put all my nerves to rest. The team she works with is amazing too — so kind, attentive and professional. My recovery was smoother than I ever expected, and Caroline checked in regularly to make sure I was healing well and feeling comfortable. The results are absolutely life-changing. The size, shape, symmetry and softness are everything I hoped for and more. I feel lighter, more confident, and genuinely like the best version of myself. Caroline is not just a brilliant surgeon — she’s compassionate, honest and incredibly skilled. I would recommend her to anyone considering breast surgery. She’s truly exceptional.

Mr Shanaka Senevirathna

Orthopaedic Surgeon

I recently underwent a partial knee replacement under the care of Mr Senevirathna, and I couldn’t be more grateful for the outstanding treatment I received. From my very first consultation, he took the time to explain the procedure clearly, answer all my questions and reassure me about what to expect. His calm, confident manner put me at ease. The operation itself went incredibly smoothly and my recovery has been far quicker and more comfortable than I anticipated. Throughout the entire process, Mr Senevirathna demonstrated genuine compassion. His follow up care has been excellent, with clear guidance and ongoing support that has made a real difference to my confidence and progress. Thanks to his expertise, I’m already experiencing a significant improvement in mobility and quality of life. I wouldn’t hesitate in recommending Mr Senevirathna to anyone considering knee surgery.

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

I had a lumbar microdiscectomy at St Anthony’s and the care I received was exceptional from start to finish. The staff were incredibly kind, patient and attentive throughout my stay. In the post-operation recovery area, the Irish nurse who looked after me was especially wonderful. I’m so sorry I can’t remember her name — I was still a bit loopy after the anaesthetic — but she was unbelievably kind, gentle and reassuring at a moment when I really needed it. On the ward, Rose was also fantastic. She checked on me regularly, made sure I was comfortable, and was so warm and supportive. Her kindness made the first night after surgery much easier. Overall, the team at St Anthony’s made what could have been a very stressful experience feel calm and safe. I’m really grateful for the care I received and would highly recommend the hospital.

Pixie and Sera

General Practice (GP)

Dr. Muheden was kind and attentive to my concerns and provided exceptional care during my visits. His attention to detail and genuine concern made all the difference and he ensured I understood every step of my treatment. The entire Pixie and Sera team was extremely professional from scheduling either online or by phone to reception at the clinic. They all ensured I was seen within minutes on my appointment days. Keep up great job! Suggestion - If we could get appointments and at least tests and labs done over the weekends. Maybe half days on Saturdays? It is hard for some of us to come on weekdays hence all my appointments had to be done late in the evenings. If I had an option for Saturday I would've preferred that than late in the evenings. Thank you!

Mr Ian Chilcott

Obstetrician & Gynaecologist

Mr Chilcott is calm, gentle and an excellent surgeon. I am 2 weeks post op (full abdominal hysterectomy, removal of fibroids and oophorectomy). He explained the surgery in full in the initial consultation and worked together with the hospital to ensure i had all the necessary information needed in the lead up to the operation and discussed what would be needed post operation (HRT, blood thinners for an existing blood condition) to ensure i got back to full health. Operation day was a success and I'm left with a very neat scar. He came to visit me daily as I recovered in hospital and was accessible for any question (via the nurses or his wonderful PA, Paula) at any time. He's kind, flexible and very helpful. I would not hesitate to recommend him.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

I was told to report to the Heart Centre, which I did, then tried to catch the attention of the only staff member I could see who was someone eating her breakfast from a bowl. The encounter was not welcoming or friendly. I was told to go downstairs to a different door, with no sign on. When I did finally find the right place the nurse was very friendly and kind, and everything went very well after that. The nurse and the consultant were very good in all they did. My letter of admission insisted that I was 'nil by mouth' so I arrived at the hospital thirsty and hungry. When there I was informed that in fact I could eat and drink whatever I wanted- that there was no restriction. I wish I had been informed correctly in the first place.

Reproclinic

Fertility Medicine

I had an excellent experience at Reproclinic. I flew in from Canada for treatment, and the team went above and beyond to make sure everything was completed within the limited time I had in Barcelona. My doctor, Dr. Moreno, was absolutely amazing—knowledgeable, kind, and incredibly accommodating throughout the entire process. My medical assistant, Manon, was also wonderful. She was very responsive to all my emails and inquiries and made me feel supported every step of the way. Overall, I felt very well taken care of, and I’m truly grateful for the professionalism, warmth, and efficiency of the entire team. Highly recommend Reproclinic.

Newmedica Leeds

Ophthalmology

Staff all good, but I had been given inaccurate info before the appt and didn’t wear contact lenses for 2 weeks beforehand altho this was unnecessary as all measurements had already been taken. I then had to wait over an hour to be seen, longer than for the NHS appt. When I mentioned the long wait I was told this was because everyone had wanted a long discussion as they were private appts! Surely this is to be expected and the solution is not to overbook appts. I can’t comment yet on the procedure as haven’t had it yet.

Endocare Diagnostics

Gastroenterology

The staff were absolutely brilliant. So very friendly whilst remaining professional. My appointment was for 11.30 and whilst I accept there is always some waiting time I didn't expect 2 hours. I had another doctor appointment for 2.20 and I was beginning to panic that I would not be ablecto attend. My other complaint,along with several other patients was how very cold the rooms were We were sat in our winter coats and still feeling the cold. Paul, a staff member did eventually turn the heating on/up.

Dr Cara Williams

Obstetrician & Gynaecologist

I recently had an appointment with Dr. Cara regarding my perimenopause symptoms, and I felt truly heard. She listened carefully, validated my experiences, and approached the conversation with empathy and understanding. Dr. Cara took the time to talk through all my options, offering clear explanations and guidance without pressure. I left the appointment feeling supported, informed, and hopeful.

Mr Ernest Barlow-Kearsley

Podiatrist

My mum was seen by Dr Ernest Barlow-Kearsley today for a check up on her toe after surgery, and we were extremely pleased with the experience. He was very kind, helpful, and thorough, taking the time to explain everything clearly. His friendly and professional manner made my mum feel comfortable and reassured. We truly appreciate his care. Thank you

Dr. Simon Hill

Psychiatrist

I recently had my assessment with Dr Hill and I cannot speak highly enough of him. He made me feel calm and allowed me to feel comfortable enough to be honest during my assessment. After being diagnosed he explained the next steps thoroughly and made me feel so much better and hopeful for the future

Dr. Dermott Austin

General Practitioner

He made the entire experience feel comfortable and natural almost like chatting with a friend, even with the relaxed atmosphere he provided incredible help and really too the time to understand what I needed. I left feeling supported understood and genuinely cared for . I can't recommend him enough!

Dr Prashanth Raju

Cardiologist

Dr Raju was professional and friendly. The visit was very short, less than 5 mins, for the cost associated, it doesn't feel I've received any value. This not a reflection Dr Raju, it's a reflection of the flawed referral process. It was a waste of both our time.

Mr Shivakumar Shankar

Orthopaedic Surgeon

Mr Shankar is an excellent surgeon and my surgery went extremely well with no complications. He explained in detail all steps of the procedure and his follow up consultations were very good. All in all he made me feel comfortable before and after surgery