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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Mr Christopher Hoo

Plastic Surgeon

I had done lot of research prior to my initial consultation, upon meeting Mr Hoo, I knew that Mr Hoo would be my surgeon of choice. Mr Hoo answered all of my questions, showed me before and after photos of previous surgeries and I felt reassured with my decision. I meet with Pauline (Mr Hoo’s nurse) who answered any further questions and discussed post operative restrictions etc with me. On the morning of the surgery, I met with Mr Hoo to answer any questions and complete markings. I was not nervous at all as I felt in very safe hands. Mr Hoo’s professionalism and caring nature was evident from the onset which I feel contributed to my calmness pre theatre. Mr Hoo came to see me post surgery and to answer any further questions. From my initial meeting I knew that I would be in safe hands, I would highly recommend Mr Hoo.

Diverse Minds Clinic

Psychiatry

I had a great experience with Dr Cappai at Diverse Minds Clinic. She listened to all my concerns and gave me good advice on therapy and pharmacological treatment. I conducted some research before booking with Diverse Minds Clinic, and I was reassured because the clinic is registered with the CQC (unlike some other popular services in London), and Dr Cappai also works in the NHS as an ADHD specialist. The building in central London, Harley Street, is very elegant, and I felt comfortable during the long assessment (I had a 3-hour ADHD and ASD assessment), and Dr Cappai allowed some breaks and ensured I was at ease. The appointment started on time, and the report was very thorough. I am happy with the service. I cannot recommend it highly enough.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

We were lucky enough to get into the appointment before our allotted time. Mr Mohammad seemed like a very nice person, but I felt very rushed, I wasn’t shown the MRI scan, The situation was not explained to us in depth,just offered options of an injection or surgery involving “metal work” which scared me somewhat. So I chose the injection as seemed a less scary choice to start with. We were told this would be put forward, then we left , all taking about five minutes, not really very reassuring. Hopefully I may get another chance for someone to explain what the operation with the “ metal work” would involve. So I would feel more confident with what needs to be done

Mr Tarek Abdel-Aziz

General Surgeon

I recently underwent a hemithyroidectomy performed by Mr Tarek Abdel-Aziz, and I cannot recommend him highly enough. I was anxious about surgery and the potential impact on my voice, but his calm, kind and professional manner gave me complete confidence. Dr Tarek Abdel-Aziz and his team at UCLH were very skilled and patient; they answered every single one of my questions. The pre- and post-op care was amazing. I felt supported every step of the way. Mr Tarek Abdel-Aziz is highly professional and truly compassionate doctor. Thank you for everything.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

I was naturally very apprehensive about the procedure but was met with friendly reassurance at every stage of the process. Everyone was very helpful, always very anxious to answer all questions, and very keen to help in any and every way. All procedures were carefully explained and it was always made sure I’d understood and was happy to proceed. I can’t speak highly enough of all the care I received from every member of staff I met at every stage of the process

Ezra Health

General Practice (GP), General Practice (GP) (Video Consultation), + 4 more

I’ve never liked the NHS GP system. Ten minutes feels rushed and it isn’t suitable for those who want to pro actively look after their health and longevity. Luckily I’ve had a great experience with Ezra / Zenvité. Being able to schedule an appointment online at a time / day suitable for my busy schedule is perfect. I’m also able to get any medication required delivered to my door. Having regular check ins gives me peace of mind that my health is in order.

Mr Shakeeb Khan

General Surgeon

I received surgery to repair a hernia at the Nuffield Hospital Bristol with Mr Khan. The operation was successful with no complications and I've now recovered. Mr Khan provided plenty of reassurance with time to ask questions prior to surgery, on the day and afterwards and the Nuffield made for much more relaxing/stress free experience than visiting a larger hospital. I would recommend him and this hospital for anyone needing this surgery.

Mr Tim Duncan

Obstetrician & Gynaecologist

I had a laparoscopic hysterectomy and from the moment I met Mr Duncan I felt in safe hands. His manner and vast experience put my mind at rest and had no anxiety of having the operation at all. I had a wait of around six weeks. All went very successfully in the operation, in the Norwich Spire and recovering at home. The follow up appointment and detailed explanation with amazing photos was incredible. I highly recommend him and his team.

Skin Horizon

Cosmetic (Aesthetic) Medicine, Dermatology

I had an excellent experience at SkinHorizon Clinic for hair loss treatment. I completed three courses of microneedling with exosomes and the results have been outstanding—visible improvement in hair density and overall scalp health. The team is professional, knowledgeable, and truly attentive throughout the process. I highly recommend SkinHorizon Clinic to anyone seeking effective and advanced hair loss solutions.

Mr Bilal Al-Obaidi

Orthopaedic Surgeon

I have been so well looked after from start to finish! I can’t recommend enough! I’m 8 weeks out of total knee replacement and am noticing so much of a positive difference to how I was before the operation.. mr Al-Obaidi explained clearly about my surgery and post surgery the professionalism went above and beyond to keep me calm and informed every step of the way. I’d give a hundred stars if I could thank you’

Mr Ali Abdelwahab

Orthopaedic Surgeon

Mr Abdelwahab has undertaken 3 procedures on my thumb and I have total confidence in him, I have always said when he walks in the room to see me before an operation he is always smiling, he puts me at ease, he is very caring and explains everything in a way you can understand, I am very grateful to him for everything he has done for me and the operation I am now waiting for. Thank you

Private GP Extra

General Practice (GP)

Dr Simon gave me a thorough explanation of my condition and any risks associated with it. He carried out all required tests and called to chat through my blood test results and to make any recommendations. Through Dr Simon’s clear explanations I’m now far more reassured about the condition, and how to deal with future occurrences. Many thanks.

Miss Radhika Krishnan

Ophthalmologist

I had spent the best part of 9 months not getting any real help with my eye, but from my first visit to Miss Krishnan, I could tell she was going to find a solution for me. Within a few months it’s now so much better and I know what I need to do going forward. She was always very kind and understanding also.

Dr Farhad Iranpour

Orthopaedic Surgeon

Doctor Iranpour operate on my knee on 2 April 2025, and as today 30 December 2025 I enjoy life as it was long before the knee replacement operation. I walk long distance, and can even run comfortably and without any pain that I suffered 2 years before operation. I can not thank enough doctor Iranpour.

Harley Street Hearing

Audiology, Ear Care

I was pleased to get an appointment at very short notice and the audiologist was friendly, gentle, answered all my questions and quickly put me at ease. All my concerns were addressed and I was so pleased to have been seen and treated so quickly and efficiently.