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Cleveland Clinic Moorgate Outpatient Centre

Cardiology, Dermatology, + 8 more

Review of Consultation with Mr. Paul Harnett (Cleveland Clinic Hospital) Having recently had a consultation and treatment with Mr. Paul Harnett, I wanted to share my honest experience. After sustaining a spinal injury abroad, I was advised by a chiropractor upon returning to the UK to have an MRI scan and seek further medical advice. I was recommended to see Mr. Harnett, as he is an orthopaedic trauma specialist. At my first consultation at Cleveland Clinic Hospital, I provided Mr. Harnett with my medical discharge note and CT scan images from abroad, which indicated two old spinal fractures (including at T12). Following this appointment, I underwent a thoracic and lumbar MRI. My follow-up consultation was conducted over the phone, during which I was informed that I had sustained a new fracture and was advised to rest for four weeks before gradually resuming normal movement and exercise. I later received a written report summarising the findings. However, I found the report somewhat unclear and lacking in detail. It also appeared inconsistent with the earlier CT findings. As a result, I contacted Mr. Harnett’s secretary to request another consultation for clarification. This was arranged for 15:30, but by 16:00, I had still not received a call. When I phoned the secretary, I was advised that he was running late. I had another meeting scheduled for 16:15, so we agreed to reschedule the consultation for 18:30. I eventually received the call at 19:15, which I found unacceptable given the lack of communication and delay. During the consultation, I found Mr. Harnett’s manner and engagement disappointing. He appeared disinterested and seemed eager to conclude the call quickly. I was verbally informed that the T12 fracture was actually new — which directly contradicted earlier information. When I asked for further advice regarding pain management and medication, I was advised to contact my GP. This was particularly disappointing, as I had chosen to go private with the expectation of receiving more comprehensive care and reassurance. In summary, I did not find my experience reassuring or helpful. Communication was inconsistent, and the overall approach left me without the clarity or confidence I had hoped for. I am now seeking a second opinion to gain a more detailed understanding of my condition and the best course of treatment going forward.

Great Western Hospitals Private Healthcare

Audiology, Breast Surgery, + 16 more

It all went very well. The staff were all very friendly and professional. The only thing I found time consuming and wasteful, of paper, was that I kept being asked about allergies, 3 times by 3 different people who recorded it on three different forms! This is despite it being on my medical records. I also found the wait of 3 hours a bit annoying, in for noon, Op, at 3.30 a bit annoying. However once started it all went well. and I was helpfully kept informed throughout by Mr Coombs. Emma was also comforting with her comments and assistance. The only thing I might change if I came in again is to have a light sedative with the epidural as it was very frustrating to want to change the position of your legs and feet and find that you can't for obvious reasons. Mr Coombs moved them for me but of course I could not feel the move! The two nurses that looked after me for the last hour or so up to discharge were very patient, caring, thoughtful and helpful, I wanted to get up and get home and they told me and showed me when I tried to get up that I was definitely not ready, and kindly told me to be patient - they were very good and I liked them both. All from Mr Coombs downwards made the process and outcome very satisfactory. I was up this morning walking the dog. Kind regards A.H.

Mr Julian Flynn

Orthopaedic Surgeon

Any form of surgery is a daunting prospect, so finding the right surgeon and someone you have confidence in is paramount. I was fortunate to find Mr Flynn about 6 years ago when I needed a half-knee operation, and having had a good experience with a positive outcome at that time, I had no hesitation in going back to Mr Flynn for a half-knee operation on my other knee. I'm now six weeks post op, walking unaided and progressing well. The whole experience with Mr Flynn and the Saxon Clinic was excellent, very professional, and informative every step of the way - highly recommended.

Clayton Ward at Queen Charlotte's & Chelsea Hospital

Obstetrics & Gynaecology

I stayed in the Clayton ward post delivery of our second daughter this month. Whilst we had to wait a bit longer than would have liked to get to the room when we were in the service and quality of care couldn’t have been better. The midwives all helped me settle in right away and I was so comforted and reassured with the help I received. The discharge process was also incredibly easy and the checks given to both myself and our baby were excellent and everyone was so kind and helpful. Thank you to all the team couldn’t thank you enough.

Quality Dental : Worthing

Dentistry

Antonia explained in simple and straightforward detail the process of either a root canal or extraction depending on what she would advise after she carried out a fresh, post antibiotics course. In the event the tooth was badly cracked down the root so was not suitable for root canal treatment. Each step of the extraction process was explained. The procedure was completed. Antonia was the epitomy of pleasant professionalism. If it is not already the case, I would like to be assigned to Antonia as my dentist!

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Everyone was very friendly, helpful and consoling when things didn’t go quite how I had hoped. . Having been given a date for the operation very soon after my initial visit to see the surgeon, it was held up by blood test results and the op had to be postponed. Otherwise everything else seemed to go smoothly. I am very pleased that persevering with the exercises in the early stages when my knee was really hurting, has paid off. My walking has certainly improved greatly.

Skylight Psychiatry

Psychiatry

It was a virtual appointment so I didn’t see the practice in person. The lady who did my adhd assessment was great and made me feel really comfortable. The wait time for assessment/diagnosis and the waiting list I’m now on for medication titration were both a few months longer than I’d expected (from looking at the website before my referral), but still much faster than with my GP. (I went through NHS Right to Choose after waiting over 4 years for an assessment)

The Derm Rooms & Private Skin Laser Clinic

Dermatology

My visit was very pleasant. Dr Kalli went out of her way with me and was very quick to finally give me the correct diagnosis, as well as a full explanation of what it entailed. Dr Kalli treated me and gave me a plan for each stage of my skin condition. Following her plan allowed my skin condition to improve within 7 days and helped me feel back to normal and as though I can manage my condition moving forward. I could not fault her or my experience here.

Mr Sam Dobson

Obstetrician & Gynaecologist

Mr Dobson is considerate and easy to talk to. Knows exactly what he’s talking about and always listens intently. He has always made me feel relaxed and comfortable every time I have seen him. I have had lots of consultations and also undergone surgery with Mr Dobson and would not hesitate to contact him in the future or to recommend him should the need arise. Cannot thank him enough for all his help that has improved my quality of life as a woman.

Mr Divyang Shukla

Orthopaedic Surgeon

Mr Shukla performed a total hip replacement to my left hip in 2015 and all went well, in fact very well. He also performed a rotator cuff on my shoulder in 2012 and again a complete success. I therefore had no hesitation in paying him a visit on 21st Oct to inspect me right hip. His advice was I needed a complete hip replacement. I valued his advice and have arranged to have the op in late November. I am very optimistic about the outcome.

Dr Keith Duncan

Obstetrician & Gynaecologist

Dr Duncan is a true expert in his field. Our second birth with Dr Duncan was such a magical experience - we could not be more grateful. Every appointment was detailed and reassuring and Dr Duncan’s cheery demeanour / humour is the cherry on top. Knowing he was a simple text away and available 24:7 made for such a relaxed and enjoyable pregnancy. We are so grateful for everything Dr Duncan and Colette have done for us! Thank you!!

Cromwell Hospital

Allergy Medicine, Audiology, + 17 more

There was confusion where the excellent GP referred me to Cromwell. I had to call BUPA and ask them to speak to the admin team before the consultation went ahead. Both Drs Patel and Cavill have been excellent. I waited four hours at Chelsea and Westminster on Friday for blood tests and tetanus as the team waited for the tetanus to be dispensed! Most importantly, i have received good care from the professionals.

Mr Emanuele Garreffa

Breast Surgeon

Mr Garreffa is always polite, friendly and professional. He had to give me a lot of detailed information at my recent appointment; it was delivered in a clear, understandable fashion and he answered all my questions, so I left feeling well informed. Mr Garreffa always follows up consultations with detailed notes; its always helpful how soon they arrive after the consultation.

Mr Harun Thomas

Breast Surgeon

Even tho I was an hour early I was seen within 10 minutes and the process begun. I was reassured in the first examination by Mr Thomas of my concerns. I went on to have a mammogram and ultrasound before I went back to the final consultation. Outstanding service by everyone in this department, from checking in to when I left.

Dr. Rajan Sethi

Dentist

Saw Dr Rajan Sethi for dental implants, made me relaxed explained what he was doing, as I’m hard of hearing relying on lip reading he kept his mask off so I could read his lips as well as listening. Reception staff very helpful as well ensuring I got an appointment to fit in with my job.

Mr Nawfal Al-Hadithy

Orthopaedic Surgeon

Mr Al-Hadithy was, as always friendly but professional. He talked me through the procedure again before it happened and then explained in full afterwards what he had found on what he did. I felt very secure in that he knew what he was doing and that I was in safe hands.