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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Dr. Derek Ho

Ophthalmologist

I was a little concerned because my appointment was delayed due to a problem with the machine but everyone was so kind and comforting. My appointment could have been rearranged for another date but everything was done to ensure my operation went ahead that day. This I very much appreciated because I was really worried about having the procedure. I was very nervous but Dr Ho explained what he was doing and what to expect every step of the way and this helped me to relax. I felt everything before, during and after the operation was explained clearly and fully. Back at home I found all the booklets and other paperwork very easy to follow and so I knew what to expect and what to do. After I had bathed the eye the following day I could already see clearly. Thank you

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

My experience of the hospital was very good. The staff were amazing especially Jayne on Day surgery and David at the ward at night. The only downside that came to my attention is being told that there was no lactose free milk for my tea. The lady, I did catch her name, told me that she wasn’t aware of my overnight stay. She asked me if I was aware that I was staying overnight and I replied ‘yes’. She then went on to ask if I had put it in my forms prior to attending and I said yes. She kept on going on it wasn’t her fault she had been told. A bit of advice would be that she overshared. She clearly sorted the problem as the following morning someone had picked up the milk and I had it with my tea.

Mr Arvind Mohan

Orthopaedic Surgeon

I would just like to say that I am really grateful to have had Mr Mohan as my surgeon. I feel blessed as he has been so understanding, kind and never puts pressure on when having a discussion. The surgery itself has been very successful, and from having a permanently painful left shoulder it rarely hurts any more and it's only been 5 months, when I was told it could take 6 to 9 months to fully recover. I can't stress enough how well Mr Mohan treated me and just, as always, wanted to give credit where it's due and it certainly is due to Mr Mohan

Dr. Arif Hussenbux

Gastroenterologist

I found a doctor Arif a pleasure to deal with, he is clearly an expert in his feeld and knows everything you would expect someone in his position to do so not only that he is very approachable communicative and has a good sense of humour and friendly which is important to me my dealings with him have been superb. I would definitely advise anyone to use him and I will do so myself if required.

Essex Private Doctors

General Practice (GP)

I saw Eleanor with my mother and she was simply amazing. Incredibly personable and knowledgeable and she took the time to look holistically at my mother's health and come up with a formidable plan of action. My mother's health has improved drastically since being under Eleanor's care and it's all thanks to her expertise, care and professionalism.

Dorset Heart Clinic

Cardiology

I found the whole experience excellent and Dr Butcher was incredilbly helpful and explained everything incredibly well and I left feeling much happier about my possible situation. He put my mind at ease. The nurse who did my ECG was very nice and helpful as well as was the lady who sorted out parking so all in all it was a very good experience.

Active X Clinics Edinburgh, West End

Osteopathy, Physiotherapy, + 2 more

I was recommended Active X Clinic in Edinburgh for osteopathy by a friend who has been going there for many years, as I have lower back pain. Gavin talked me through everything and I felt listened to and comfortable. I felt immediate relief afterwards and plan to receive further treatment. I would definitely recommend them, very professional.

Dr. Patrick Campbell

Obstetrician & Gynaecologist

Dr Campbell was very reassuring and as this was a follow up appointment, the treatment plan and prescribed medication detailed at my previous consultation was working really well. He also gave me the assurance that if I needed to see him again I would get a quick appointment. Both visits to Dr Campbell were a very positive experience.

Mr Jamie Barnes

Plastic Surgeon

From my first consultation about a Abdominoplasty, Jamie explained everything in great detail and clarity. Jamie is very approachable and nothing is too much trouble to ask about . My procedure went well and the results were far better than my expectations. My aftercare was excellent. I would highly recommend Jamie to anyone.

Dr. Ciara Ennis

Dentist

I’ve had a wonderful and miraculous journey with Dr Ennis from the first referral to jaw surgery through to nearly 18 months of Spark aligners to achieve the best results I could have hoped for. Her vision and dedication to the most successful outcome inspired me to see it through. I cannot express my gratitude enough.

Loughview Health

General Practice (GP)

Dr Moore was absolutely so lovely and I felt confident with her. I am glad I made the appointment. It’s great to know I can get to see a GP quickly and not get stressed trying to get through on the phone to NHS GP. If I need to return I certainly will and would recommend Loughview Health to any of my family and friends.

Professor Guy Lloyd

Cardiologist

Professor Guy Lloyd was very friendly, empathetic and re-assuring during my recent consultation following an echocardiogram. He explained everything very clearly and responded patiently and sympathetically to any questions and concerns I had. As a result, I came away feeling much more knowledgeable about my condition.

Mr Jan Herzog

Orthopaedic Surgeon

My daughter, age 12, had a double surgery for an 'S' curve in the summer of 2025. It was a two stage scoliosis correction with anterior and posterior instrumentation in May 2025. We had several appointments with Mr Herzog before a 2 week stay in hospital to undergo two successful operations a week apart.

The Capsule Clinic

Gastroenterology

The whole process was incredibly easy. The appointment was quickly made and all the information I received was very clear. Dr Campbell was very nice and reassuring. The Endosign procedure that I had was very quick and completely painless. I suffered no after effects. I completely recommend this service

Montrose Health Group

Psychiatry, Psychology, + 1 more

We came across Montrose on the ADHD UK website as well as Right to Choose. It was lovely to speak to Grace regarding our concerns for our child. She was caring, patient and understanding. We look forward to working with her more closely in the next phase of the assessment process.