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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

Dr. Lewis Raiman

Sport & Exercise Medicine Doctor

Excellent bedside manner with a true desire to get to the bottom of a problem. Free from the often occurring "I am so brilliant vibes" that I at times got from other consultants. Refreshing down to earth, approachable, very friendly. Most importantly, excellent listening skills, does not try to convenience you of a diagnosis after only hearing a quarter but appears to be thorough before making up his mind. Excellent communicator, who gets a patient fully involved, showing pictures to explain and explaining what he sees on a screen. I initially was a bit apprehensive thinking, hmmm has not got 3 decades of experience like some practitioners I saw in the past. On reflection, a good thing, still greatly motivated to make a difference and passionate about what he does. Deos not leave you feel watching the clock (he went over time, thank you) or rushed. Overall so far a positive experience (first consultation). I usually don't leave long feedbacks but if someone "goes the extra mile", so will I. Most importantly, if you had negative experiences before with consultants causing you pain/flare ups in the night and following day(s) due to handling you roughly during an examination, then give Dr Raiman a try. He very carefully moved my limbs with utmost consideration during the necessary examination, which helps building trust.

VISIO Health

Ophthalmology

I had a very good experience with Visio Health when I had recent laser treatment following cataract surgery on both eyes with Ms Sandhu. The cataract surgery, which took place in hospital in July and October, has been very successful. I no longer need glasses after having vision corrective lenses. And I hadn’t realised quite how blurred and sepia my sight had become. My vision is now very clear and bright. It really has positively impacted my life. Everything looks like it did back when I was young. It’s so much more cheerful than that blurry, yellow sight that I had grown so used to. And I am so much more confident when driving. No more night glare. I was really apprehensive and anxious about cataract surgery. So much so that it was decided that I would have the procedure under general anaesthetic. But I can honestly say that despite all the worry the end result is better than I could have imagined. The laser treatment at Visio to improve my sight further with one session of laser treatment was totally painless, very straightforward and uncomplicated. The clinic was very well organised and the staff were all lovely. A very good experience.

Mr Rupen Dattani

Orthopaedic Surgeon

I saw Mr Dattani for ongoing shoulder pain that had been affecting my daily activities, exercise, and overall quality of life. From the outset, I was extremely impressed by his professionalism, expertise, and calm manner. He took the time to listen carefully to my symptoms, carried out a thorough examination, and explained the diagnosis and treatment options clearly and honestly. I never felt rushed, and his explanations were easy to understand, which gave me real confidence in the plan we agreed together. What I particularly appreciated was his measured and sensible approach — he did not rush to surgery and focused on the most appropriate treatment for my situation. The care I received was excellent, and the improvement in my shoulder has been significant. I am now back to normal daily activities and exercise with minimal discomfort. The follow-up was equally thorough, and the whole process felt well organised and reassuring. I would not hesitate to recommend Mr Dattani to anyone seeking expert shoulder care. He combines outstanding technical knowledge with genuine care for his patients, and I felt completely confident throughout my treatment.

Thames View at Charing Cross Hospital

Respiratory Medicine, General Surgery, + 39 more

I actually did not get to use the facilities in the private wing of Charing Cross Hospital, as I was seen in neurophysiology on level three of the NHS departments. The only time I had to go up to the 15th floor was to get two forms, stamped and provide my pre-authorisation number that meant getting in a crowded lift and riding up to the 15th floor, which took a very long time as the lift stopped on nearly every floor. Then I had to go back down to level three for tests. It was actually quite stressful for someone with my health conditions to do this, and to be expected to do this administration as the patient!. The waiting area in the NHS department was not relaxing, it was very hot, no natural light was had limited/poor ventilation and the receptionist was quite rude. The medical staff were more polite. When I pay for private healthcare, I prefer to stay in the private department than in the crowded NHS areas. I gather on this occasion the tests were not available in the private wing, but perhaps another hospital where the consultant worked would’ve been able to accommodate. I was not informed that the tests would be in the NHS department.

The Catalyst Clinic

Chemical Pathology, Cosmetic (Aesthetic) Medicine, + 1 more

I can’t recommend The Catalyst Clinic highly enough. From the very first consultation, it was clear that this is a clinic operating at an entirely different level. Dr Ethan has an exceptional bedside manner — calm, attentive, and genuinely thoughtful. He takes the time to listen properly, asks the right questions, and explains complex medical concepts in a way that feels reassuring rather than overwhelming. You never feel rushed, dismissed, or spoken down to. There’s a real sense that he is tailoring care to you as an individual, not following a generic template. What stood out most was the balance between deep scientific knowledge and humanity. Dr Ethan is clearly extremely knowledgeable, but he delivers that expertise with warmth, patience, and respect. It builds immediate trust. The clinic itself feels professional, discreet, and well run, with a strong emphasis on safety, evidence-based care, and long-term health rather than quick fixes. If you’re looking for a clinician who combines cutting-edge medicine with genuine care and excellent communication, The Catalyst Clinic is outstanding.

Schoen Clinic Chelsea

Coaching, Holistic Therapy, + 7 more

My care at this clinic has been outstanding and I would recommend it to anyone needing expert psychiatric support for complex trauma. The service is psychiatry-led, with the consultant coordinating treatment plans and supervising input from psychology, occupational therapy, group therapy and trauma modalities including EMDR, DBT, CBT and embodied psychotherapy. This ensured that care was coherent rather than fragmented. I initially attended four in-person sessions per week and have now safely transitioned to monthly. The team have specialist expertise in workplace bullying, institutional power dynamics and identity-related trauma, which is unusual to find. The level of understanding and clinical leadership has made a meaningful difference to my recovery, and I could not recommend the service more highly.

Mrs Maya Harris

Urologist

I have been under Mrs Harris' care for a number of years due to a recurring UTIs, and the service I have received has been outstanding. She is always up to date with the latest medical treatments and happy to recommend the most appropriate options. Her speed of response and communication is second to none—whether sharing test results or making changes to medication. She routinely uses a remote pharmacy, which means I can receive the medication I need even when I’m away from home. It all works smoothly and takes a lot of the stress out of managing ongoing treatment. With Maya, I genuinely feel I have the good old-fashioned family doctor experience: she knows my medical history, understands my background, and provides continuity of care that has been reassuring and invaluable over the years.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

My wait time was excellent, I was seen ahead of my appointment time. The individual who picked me up to take me to the MRI was very friendly and kind. Unfortunately, that’s when things got somewhat awkward. The actual MRI attendant who was in charge of asking me the safety questions in advance found herself having a disagreement with a member of staff on another ward whilst with me. I understand that people are overworked and underpaid - resourcing has always been an issues (I have worked for the NHS), however, having an argument over who would tend to someone being seen after me is something that should not have happened infront of me. A joke was made of it when she hung up the phone but it was incredibly uncomfortable for me.

Cromwell Hospital

Paediatrics, Cardiology, + 17 more

Dr. Bismeen Jadoon was absolutely exceptional. She demonstrated the highest level of professionalism, clinical knowledge, and adherence to best practice standards throughout my appointment. What truly distinguished her was her empathy and ability to genuinely understand my situation. She took the time to explain the treatment clearly, thoroughly, and with great care, ensuring I felt informed and reassured at every stage. I left the appointment feeling confident, supported, and extremely well cared for. I sincerely wish healthcare systems were consistently supported by professionals of this calibre.

Dr. Reina Wujanto

Dermatologist

I recently took my 4-year-old son to see Dr. Wujant Reina for skin issues, and we had a very positive experience. Dr. Reina was kind, patient, and attentive, and she took the time to listen to my concerns and thoroughly examine my son. She explained the condition and treatment options clearly and in a way that was easy to understand. She was gentle and reassuring with my child, which made the visit much easier. The office staff was professional and the appointment was well organized. I felt confident in the care my son received and would recommend Dr. Reina to other parents.

Mr Maurice T O'Flaherty

Orthopaedic Surgeon

I visited Mr O’Flaherty in relation to a long-standing problem with anterior ankle impingement. After assessing the results from an x-ray and an MRI, Mr O’Flaherty explained in a clear and concise manner that a ganglion cyst was the source of my condition. He then set out the path to treat this issue. This entailed undergoing an ankle arthroscopy to remove the cyst. Mr O’Flaherty could not have been more helpful. His bedside manner put me at ease before the surgical procedure and his aftercare has been exceptional.

HCA Healthcare UK The Wellington Hospital

Neurology, Orthopaedic Surgery, + 10 more

The most important thing for a patient undergoing a medical procedure is the trust between the patient and the treating physician. From the assessment meeting, followed by the brief consultation with Dr. Seward, and throughout the medical procedure, I felt that I was being treated in the most professional manner possible. Dr. Seward demonstrated extensive knowledge, professionalism, and confidence, and created a comfortable atmosphere between us, providing clear information throughout the entire process.

Professor Paul Chatrath

ENT Surgeon

I have been under the care of Professor Chatrath for just over a year and have recently been discharged from his care. At all times I have felt listened to and he has a thoughtful and methodical approach to treatment. He explained every step in my treatment and the reasons and was thorough in his assessment. I felt very comfortable in his care and confident in his competence and have had a good outcome. I have no hesitation in recommending him.

Miss Kenga Sivarajah

Obstetrician & Gynaecologist

We were absolutely delighted with Kenga’s care throughout our whole pregnancy journey. She was incredibly responsive 24/7. Kenga was always available to discuss any concerns. She has exceptional knowledge of a wide range of matters, not those just directly related to pregnancy. We can’t recommend Kenga enough. She is a wonderful consultant and extremely caring. We are truly grateful for all of her help over the past nine months.

Dr Abdul Nassimizadeh

ENT Surgeon

Dr Abdul Nasaimizadeh done a great job on my nose talking through everything with me. Just had my follow-up appointment and pleased to say everything is great no problems at all. Dr Nassimizadeh is friendly & professional and puts you at ease, even asking if you have any questions or concerns and he’s happy to answer. In my opinion this doctor is a great asset to the NHS. Can’t praise him enough…