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Spencer Private Hospital Canterbury

Pain Management, General Surgery, + 6 more

Interpersonal communication with the Dr felt tense, dismissive and confusing. asking me if I’m prepared for examination and that it was sent in a letter 3 months ago which when looking at the wording says “potential examination at next visit” with no instructions on preparing or what the examination entails, I still don’t really know what he meant because it was then dismissed that he won’t do it then but I’m u sure on how I was meant to be prepared beyond being there in person, the conversation made me flustered and if he’d just started that conversation saying he’d like to do the examination rather than talking about the 3 month old letter and me feeling like I’d missed something because he couldn’t tell me the date of the letter beyond it was send to my email there and then so it felt like a pointless and wasteful conversation because the letter was just stating it rather than necessary preparation information. It felt like a waste of time and the last time I saw him he was very dismissive of me telling him wider symptoms that feel related to why I was there it was very undermining and made me feel stupid for saying things that could actually be related to the main symptoms and relevant for him to know. I’m unsure if his attitude was dismissive because it was relating to women’s health issues but as someone working with women’s health patients it’s a common experience unfortunately. A note to add, I believe my first meeting with him probably wasn’t helped by the fact I was 10 minutes late despite parking up with plenty time however Canterbury hospital is so big and with no directions I got very lost finding the right area and I had to ask 2 members of staff to find it, now knowing it’s simple and more direction information in advance could have avoided this. Overall not a great experience.

Nightingale Hospital

Nursing, Nutrition, + 3 more

Firstly I want to say a huge thanks to the nightingale in general. I’m struggling to put into words quite what an impact this place has had on me. I am healthier in body and soul. I have felt heard and seen. I have grown. I both realise how validly difficult some of my lived experiences have been whilst simultaneously learning from others just how lucky I am. I want to give a particularly big shout out to everyone involved in cleaning and maintenance to help this crumbling building also grow along side us. I also want to shout out all of the staff on floor 4. Again I am lost for words as to express how much of an impact they had on me as a human. Particularly shout out to nana for always being present and warm and sharing music with me. To Nordia for reminding me to put my health first. To Anna for just ALWAYS taking good care of me. To Mohammed for sharing how my soul works with kind words. To everyone who took me out for escorted leave to feel less boxed in and had a laugh and helped me feel like a real individual with a voice. All of this being said I know that there are still some things that run a bit deeper, more systemic, that need to be changed. I will be back with some more feedback on these aspects soon but for now it feels most important to say THANK YOU!!!!! (No AI was used in this letter of thanks)

Dry Eye Centre

Optometry

I’ve been struggling with dry eyes for over a year and honestly didn’t know what to do or where to turn. Finding the Dry Eye Centre has been such a relief! Mamta Trivedi is amazing, so knowledgeable, caring, and thorough. She took the time to explain all the treatment options and put together a plan that’s really working for me. I’ve already noticed a big improvement and finally feel hopeful again. The machinery and technology they have is out of this world, it’s incredible to see how advanced the treatments are! Jo-Anna at reception is also lovely always so welcoming, friendly, and organised. I can’t recommend the Dry Eye Centre enough. The combination of expert care, cutting-edge technology, and genuine kindness from both Mamta and Jo-Anna makes such a difference.

Mr Samuel Jayaraj

ENT Surgeon

Dr. Jayaraj was exceptional from start to finish for my procedure. The initial evaluation was informative, constructive, and gave me comfort that we could remedy my extremely deviated septum. With regards to the procedure, Dr. Jayaraj made sure I had all of the information I needed and was extremely clear what to expect pre and post-op. The surgery itself was extremely smooth and thanks to Dr. Jayaraj's excellent work and second-to-none post-op care, my recovery was swift and care free. My follow-up meetings to assess progress were very helpful and Dr. Jayaraj has been a delight throughout. The procedure was 100% the right decision, and I wish I had done it sooner. Thank you!

Mr Masha Singh

Plastic Surgeon

The whole experience has been excellent from start to finish. From my first interaction with Renata, the medical secretary, to the day of the procedure, everything was handled smoothly and professionally. Mr. Singh is not only highly skilled but also friendly, approachable, and happy to answer any questions along the way. The procedure itself was carried out with precision, the incision to remove a pilar cyst was small, neat, and is healing beautifully. The scar will be barely noticeable. I would highly recommend Mr. Singh to anyone looking for a knowledgeable and professional specialist in this field.

Professor Bhik Kotecha

ENT Surgeon

We can’t thank Professor Kotecha enough for the care and patience shown to our son. Our little boy has autism and finds medical appointments quite stressful, but Professor Kotecha was incredibly kind, understanding, and gentle throughout. He immediately recognised what was wrong and clearly explained everything to us. Our son had fluid drained from his ears and grommets fitted — the whole process was smooth and compassionate from start to finish. The difference in his hearing has been amazing, far beyond what we expected. We’re so grateful for Professor Kotecha’s expertise and empathy.

Dr Duncan Birth

Obstetrics & Gynaecology

This was our second birth with Dr Duncan and we could not be any happier. From the moment we found out we were pregnant we were once again under Dr Duncan’s care and as a result had another relaxed pregnancy as we knew he was by our side 24:7. We could not be more grateful for the unbelievable support he has provided a second time round. He guided us through the pregnancy and the smoothest labour/birth which made for a speedy recovery. Dr Duncan’s expertise matched with his relaxed style is exactly what we love about him (and Colette)! He holds a very special place in our heart!

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

My experience was some what mixed your nursing staff were friendly and professional.my consultant Mr Hemanth Venkatesh was excellent! But unfortunately thats where it ends, your after care is nonexistent over a period of 2 days I made over 20 phone calls to practice plus, I was in excruciating pain ,and could not get any help .it turned out I had trapped the pudendal nerve in my buttock and after 30 hrs of pain and distress I finally got to speak to someone I give that a big 0 out of 10 ! Do not advertise a 24/7 help line because it does not exist !!

Mr David Gruhl

Podiatrist

One of the best races I did last week (royal parks half marathon), providing me with the best feelings.         So, the main purpose of the e-mail is to thank you because it was one very difficult year not being able to do what I love.         Many tried and although I know their works was not in vain, you really made the difference. Thank you very much David, keep up         with the excelent work and investigation.         ...Signing up now for 50km ultra trail in Snowdonia next year :D :D hope to find you on the running track one of these days ;)

Miss Sarah-Jane Lam

Obstetrician & Gynaecologist

I honestly couldn’t recommend Miss Lam enough. From the very first appointment, she made me feel completely at ease — always kind, patient, and genuinely caring. Throughout my high risk pregnancy and delivery, she was a constant source of reassurance and calm, and I always felt safe in her hands. Thanks to Miss Lam, what could have been a stressful experience for me became a positive and special journey. I’m so grateful for her warmth, expertise, and support. I’ve already recommended her to friends and family.

HMT Sancta Maria Hospital

General Surgery, Anaesthetics, + 19 more

I had a consultation with Dr Hlaing today and making this appointment was the best decision I have made. Dr Hlaing was wonderful. She listened to me and provided me with excellent advice and a plan. She is clearly very knowledgeable in her field but more than that she listened to all my symptoms and had a Good understanding of how I felt which helped me very much. She was very empathetic and I honestly feel like for the first time someone is helping me.

Mr Saif Ul Islam

Orthopaedic Surgeon

Every time I have visited Mr Islam I have found him to be excellent. He is extremely professional and always listens carefully to what I have to say. He is very thorough in his assessments and advice and makes me feel that he really cares about my outcome after the surgery that he performed on me. I cannot fault his attitude or his actions and I am very grateful for his expertise and advice and for what he did for me.

The York Dental Suite by Mafalda Queiroz

Dentistry

I have had faultless experiences every time I have attended the dental suite for my appointments. The staff are always friendly, the appointments are never late and all processes or procedures are effectively communicated to ensure I understand my treatment plan. As a previous nervous dental patient all these elements put me at ease and have no hesitations about attending my appointments.

Ms Erin Lahay

Physiotherapist

I've had a fantastic experience seeing Erin for my physio appointments for my knee injury over the past six months. There's been great structure to the sessions and my overall programme, and I've seen incredible progress - going from being on crutches to returning to normal. Erin has been professional throughout. Would highly reccomend Erin for anyone who is suffering a knee injury.

Dr Dhanupriya Sivapathasuntharam

General (Internal) Medicine

Dr Siva was very professional during my visit and went beyond the care normally expected when my Blood pressure went dangerously high and personally accompanied me to a different clinic to get further tests even though it was 6.30PM in the evening. Following this impromtu visit Dr Siva continued with my care with utmost care and respect. I would highly recommend Dr. Siva.

Essex Private Doctors

General Practice (GP)

The girls on reception are positively delightful. Very professional but fun. Libby went above and beyond for me the other day. Dr Henry is an excellent professional. His beside manner is professional and friendly, you really feel like he has your best interests at all times and treats the ‘whole’ person.