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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Moorgate Andrology

Obstetrics & Gynaecology, Urology

I had penis filler and it was one of the worst decisions I’ve ever made. I had the filler on the Monday and by Wednesday I was in a&e with a very balloon swollen penis and had to have catheter inserted in my penis for 5 days. I was then rushed for emergency surgery the next morning to remove the filler and infection at the injection site. I was in hospital and 5 days and I’m now under a nhs urologist because the urologist at Moorgate cancelled the video call because he said it was unwell. Once they have your money your on your own and the chances of compilations are a lot higher than what they claim. The office I had my filler was not sterilised and moor like someone’s living room. Once if fully recovered I find out if it’s caused and permanent damage I will be looking to start a medical neglect claim against Moorgate. PLEASE if your thinking about having this done seriously I would re consider. Just use an extender/pump.

Mr Ahmad Sayasneh

Obstetrician & Gynaecologist

I had an excellent experience with Mr Ahmad Sayasneh and cannot recommend him highly enough. From my first consultation through surgery and post-operative follow-up, he was professional, kind, and extremely knowledgeable. He took the time to explain everything clearly, answered all my questions patiently, and made me feel completely at ease. The surgery went very smoothly, and my recovery has been better than I expected thanks to his expertise and care. His follow-up care was thorough and reassuring. I truly felt listened to and well supported throughout my journey. An outstanding doctor and surgeon

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

1)I found the signage to the main lifts and to Lyndhurst rooms confusing. There should be signage in the ground floor lift lobby saying which departments are on which floor. I have been complaining about this since 1971. 2)The excellent group portrait of the Royal Free consultants in about 1970 which used to be on the ground floor but has now been removed to the 12th Floor no longer has the key saying who they are. This is a digrace and an insult to the memory of a fine group of men (and about ten women), The key should be found and reinstated immediately.

Mr Kenneth Emmanuel

Obstetrician & Gynaecologist

I’m really pleased and I finally feel like someone treated me as an individual rather than a statistic. The Dr is kind and empathetic and clearly good at what he does but also cares about what he does. Thank you. I only put 4 stars for the explaining /sharing information question because I would like to have come out of the consultation with a bit more in writing in terms of specifics and next steps. Although I feel like I was given all the information verbally once I left I felt like I forgot some of it.

Mr Shobhit Verma

Orthopaedic Surgeon, Paediatric Surgeon

Mr Verma was responsible to care for my clubfoot son since when he was born .My son had an amazing care under him. My son had 10 weeks casting before he had a tenotomy. I can still remember at every casting operation on how his co worker and Mr Verma always would be trying their best to make sure we are relaxed and composed. Now my son ? is in boots n bar. We meet him occasionally - still the same chatty and happy go lucky doctor We met from day 1. Thank u Mr Verma. Thank u for treating my son .

Mr Pranai Buddhdev

Orthopaedic Surgeon

I took my 14 yr old, slightly awkward son to see Mr Buddhev recently and he was fantastic with him. Mr Buddhev put Jonathan at ease and spoke directly to him in language that he could understand. Mr Buddhdev was particularly respectful of my son's sports focus and recognised what an important part of his life it is. My son sees a lot of consultants (unrelated to this) but was able to relate to Mr Buddhev better than some consultants that he's been seeing since birth. Heartfelt thanks

Thyme

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 1 more

I just wanted to take a moment to express my gratitude for the amazing care they provided. Your professionalism, empathy, and kindness made a significant difference in my experience. Thank you for taking the time to listen and address my concerns. Best regards, receptions that really kind and doctors Dr Riccardo Di Cuffa and Dr Priya Moorthy Riccardo Di Cuffa and Dr Priya Moorthy was fantastic! Very impressed with the care and attention I received. Thank you!"

Mr Amr Hawary

Urologist

When we first met Mr Hawary he welcomed both my wife and I with a lovely greeting. He made us feel as though we were in safe hands and reassured us of the process with much professionalism and empathy. We was told the process in great detail and made us feel at ease with the journey we was about to embark. He was lovely and I personally felt in good hands and knew I would be looked after. Mr Hawary is a credit to the NHS.

Mr Bassem Mettias

ENT Surgeon

We arranged an appointment to see Mr Mettias due to concerns around a lump in our 8 month old son’s ear and the NHS waiting times taking a long time to get it seen. We were able to make an appointment quickly, Mr Mettias assessed our son’s ear and the lump. After doing so, he explained his diagnosis and options for next steps clearly giving us the information we needed

Dr. Mary McStay

Gastroenterologist

Dr M treated me like I was an intelligent human (sadly not always the case with doctors). Clearly explained her medical suggestions and reasoning; offered straight forward financial options and was open to discuss possibilities for the way forward. Excellent manor, she created an environment of equal parties jointly tackling a problem! Many thanks

Dyer Family Osteopathy

Acupuncture, Osteopathy

I've been seeing David for just over a year now for various issues. He's helped me with long term migraines and persistent headaches, a rolled ankle, lower back pain, shoulder injuries, and generally kept my body from falling to bits from working 9 hours a day at a desk and running around after two little people!

Mr Murtuza Sikander

Neurosurgeon

Mr Sikander listens and asks pertinent questions to really understand the problems. He’s empathic with expert knowledge of symptoms and treatments. He explained a treatment path and alternatives. He sent letters to me and my GP very soon after the consultation and arranged the procedures as soon as possible.

Freedom Vision - Chester

Ophthalmology

IIt does not present as a hospital, it is a clinic. Pleasant waiting area. Coffee and biscuits on tap. No piped music is a bonus!.. The only thing negative is being called forward to just wait in yet another area. I would prefer to be called and go straight for testing..

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

Couldn't ask for more - a quick appointment (waiting time for NHS was 2 and a half years) - staff were fantastic, friendly, knowledgeable and had a sense of humour. In and out on the day and feeling much better in time for Xmas !!

9 Harley Street

Cardiology, Pain Management, + 21 more

Dr Hannan was incredibly thorough, provided clear and reassuring guidance throughout, and left no stone unturned. I felt very well looked after and highly satisfied with the care I received, and I would strongly recommend him.