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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

I booked a consultation for my daughter, Olivia P,with Mr Robert Sutcliffe on Monday 24th November 2025 at 2.00pm. With Olivia’s full consent, I handled all communication on her behalf due to her work commitments. Before the appointment, Mr Sutcliffe’s secretary contacted me to ask whether the consultation could be moved to the following week. I explained that we were due to travel abroad for three weeks to celebrate my husband’s milestone birthday. She advised she would discuss this with Mr Sutcliffe. She later called back to confirm that, in light of our circumstances, Mr Sutcliffe was happy to keep the original appointment — which he honoured. I accompanied Olivia to her consultation. Mr Sutcliffe was exceptionally thorough. He examined her carefully, explained his diagnosis with clarity and compassion, and put both of us completely at ease as he outlined the next steps. He requested a further liver function blood test, which Olivia had done at Nuffield Health Wolverhampton. I asked Nuffield Health to send the results to both Mr Sutcliffe and Olivia’s GP, which was done. Mr Sutcliffe’s secretary informed me as soon as the results were received and assured me they would be reviewed promptly. True to her word, Mr Sutcliffe reviewed the results quickly. His secretary then advised that he had no concerns and that our planned follow-up in the New Year could go ahead as arranged. I would also like to note that, as we were leaving Harborne Hospital, we happened to see Mr Sutcliffe leaving at the same time. It was clear he had come in specifically to see Olivia that day, knowing we were travelling abroad — something he was under no obligation to do. As a family, we found this gesture incredibly thoughtful and deeply appreciated it. Throughout the entire process, Mr Sutcliffe could not have been more helpful, supportive or empathetic. I am truly grateful that we can now go away on our family celebration holiday with complete peace of mind, knowing my daughter is under the care of such a capable, caring and dedicated professional. Exemplary care — thank you. Mr Sutcliffe is thoroughly deserving of recognition Karen S P Mother of Mr Sutcliffe’s patient, O P

Monaghan + Morrow | Vasectomy Clinic - Belfast

General Practice (GP), Urology

I attended Monaghan & Morrow clinic for a vasectomy procedure in February this year. I got booked in within 2 weeks of initial contact. I was naturally anxious about the procedure but the guys made me feel at home from the minute I walked in. The procedure was pretty much pain free. Stephen & Gillian also clearly communicated pain/brusing etc over the days following, which was very reassuring. Also a check-in email the following day to confirm all was ok. (which it was) After some initial tenderness, I was back running within 1 week of the vacetomy. The follow up semen analysis was also very straightforward. I received the kit in the post with instructions. Results were then emailed within a few weeks. I could not recommend Monaghan & Morrow enough.

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

I saw Alex Townsend for a running injury on my foot/ankle via Bupa. He was very professional, provided great care, and was excellent at communicating his thought process as he inspected my injury. He was efficient and determined in getting me the necessary follow ups booked timely when I told him I had an upcoming race. He referred me to Dr. Burdon who was also very professional and provided great care. After our follow up, Alex provided me with useful training resources for foot taping and running. He performed walking and running gait analysis on me. It was insightful to hear his analysis, and it formed the basis for him to refer me for additional foot physio appointments to strengthen my foot and minimize chance of future injuries.

Miss May Al-Sahaf

Cardiothoracic Surgeon

When I visited Miss Al Sahaf, I was very scared and nervous about my health. However, she was extremely professional; she calmed me down, explained everything about my case, detailed my surgery, and found a way to speed up the process - and she did. She has followed my case closely the entire time, as well as my recovery, and when I had a small setback during the healing process, she became fully involved until I was stable and well again. I am still in the recovery process, but I’ve already noticed how much my health has improved. I owe everything to Miss Al Sahaf. She has given me a new life

MUMS - Midlands Ultrasound and Medical Services

Sonography, Pain Management, + 31 more

am African and originally from Africa. Today, the young lady who took my blood was extremely kind and very professional. As we were talking, she was friendly, respectful, and welcoming. I was truly impressed by her attitude and the way she treated me. When she inserted the needle to draw my blood, I barely felt anything — she clearly knew exactly where the vein was and performed the procedure with great skill. If people in this world were all like her, the world would be filled with endless happiness.

Mr Lucas Attwood

Physiotherapist

Treated over recent months by Lucas Attwood following a running injury and the programme of treatment was excellent. Very clear on what I could expect from the outset (including managing expectations about a return to running), effective combination of physio exercises and strength training and pragmatic about how often I needed to see him. Really friendly and it also helped that he’s a runner too! I’m now back to running three times a week, including one long run at weekends.

Ringway Dental

Dentistry

My recent visit I had my regular checkup and cleaning done and when I came back in to have work done and honestly this place always out preforms makes you completely at ease and the constant advice on how to better maintain my teeth and it’s always done with a friendly atmosphere from the moment you walk in. Ringway is by far the best and my most favourite practice. Kate always sees me for my clean and Sarah for my dental work ☺️ Warm regards Brandon

Dr Stephan Brincat

Nephrologist

Dr Brincat has the ability to explain the situation in a clear and precise manner. And he backs his analysis and diagnosis with sensible arguments/Facts/Data. His style of consultation suits me well as I tend to read extensively on my medical situation and he is always happy to answer any queries. Dr Brincat does take his time without making you feel that you are running out of time. For me that's an important aspect which sets him apart from most.

Dr. Isabelle Mercer

Psychologist

Isabelle was a very understanding person. In our first session she allowed me freely to state the condition in which I found myself. As the sessions progressed she introduced more suggestions and strategies. They were sound, commonsensical and practical. She adapted her strategies to my personal condition. I also found her very easy to relate to. I also felt confident with her, that her knowledge and expertise allowed us to develop common strategies.

Mr Shehzaad Khan

Orthopaedic Surgeon

Dr. Khan operated my knee. It was a difficult procedure as it involved a multi ligament injury and a meniscus tear. 16 months post operation I went back to play football. Mr. Kahn is very supportive and provides planned follow ups to keep track of progress. In my last visit Mr. Kahn decided to see me again in 6 months to assess the overall recovery and decide whether or not take further action as there are still some minor issues with the knee.

Dr. Haus Dermatology

Cosmetic (Aesthetic) Medicine, Dermatology

Dr Haus is a master of his craft. I have been visiting Dr Haus for several years now for a variety of treatments, including lasers and injectables. He is extremely knowledgeable, passionate and caring, and my results, due to his artistic eye and precise skill speak for themselves. Dr. Haus's clinic is immaculate, spotless, beautiful and relaxing and the staff are so friendly, efficient and capable; nothing is too much trouble. Outstanding!

The Bluebird Centre

Nutrition, Psychology

I really value the support that I received from Maja - the use of an app to track my progress and receive regular feedback and prompts in between appointments was novel to me but proved to be a very valuable resource. Maja had a kind and sensible approach, gradually implementing new steps and challenges in a way that felt achievable and I have been able to relax around food and enjoy food again much quicker than I expected. Thank you.

Harley Street Hearing

Audiology, Ear Care

The whole experience of phoning first thing in the morning to make an appointment to have my earwax removel - through to later in morning when it was carried out felt like a “model” experience in care. My audiologist was patient, explained the process and worked efficiently to remove all the wax bringing much needed relief. She also gave me advice on oiling my ear to help the wax dispersal in future.

Dr Foteini Kavvoura

Diabetes & Endocrinology Specialist

Dr Kavvoura said as extremely professional but also vey warm. I felt she listened to me and explained what she thought the issue was. She asked me several times if I had questions and it seemed important to her that fully understood and was happy with the consultation. Dr Kavvoura is clearly extremely knowledgeable but does not bamboozle with jargon, she is very clear and concise.

Professor Bhik Kotecha

ENT Surgeon

Professor Kotecha was extremely professional and thorough and gave great care to my son. He was patient and friendly and we felt in very good hands at all times. My son now has much improved hearing and his ear pain has gone, hopefully for good. I couldn't recommend Professor Kotecha enough and I am really grateful for his help.

Mr David Lawrence

Cardiothoracic Surgeon

The overall experience was excellent, the care and attention I received from the medical staff and the nurses on the ward was exemplary it made what could have been a traumatic experience bearable. the post surgery pain relief was good and I had no unexpected pain especially after the chest drain was removed.