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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Mr Nick Ohly

Orthopaedic Surgeon

When I went for the original consultation I had requested Mr Ohly on the recommendation of a friend whose hip he had replaced. I had deliberately not looked up his credentials as I wanted the first hand impression. (Of course I would follow this up subsequently.) At the initial meeting I liked his approach. He covered a lot of ground in language which was accessible to someone not at all clear on how bad my knee was, far less what could be done. I was not talked down to, and thus I felt able to ask questions, the answers to which I really wanted to know in order to look at how I was going to manage the whole business mentally and physically. I knew so little at that point, but in the following months I read and slowly became clear on what was about to happen. During that time I sent him a few emails and his responses were always prompt and thorough. I was scheduled for the operation in early October, but for reasons beyond his control, it had to be postponed. None of my preparation had included that possibility. Having geared myself up for it, I was extremely distressed at this turn of events. Mr Ohly took time to talk me through the situation and reassure me. He could have left it to someone else, but he did not. By the time I got to the operation I had full confidence in him because of how he had treated me as a human being. He knew I was scared and he managed that very well. I was not dismissed. When he came to see me after the operation he was professional and kindly. I was just relieved. In my follow up meeting he very shrewdly picked up on my concerns and dealt with them well. Seven weeks on I can see a future which I had thought was disappearing as my life shrank to cope with the pain I was enduring. I will never climb Mount Everest but I can climb stairs, something I could only do with extreme distress two months ago.

London Trusted Therapy Harley Street

Clinical Psychology, Hypnotherapy, + 1 more

Finally, answers at 50 After five decades of feeling "different" but never quite understanding why, the ADOS-2 assessment at London Trusted Therapy has been life-changing. The professionalism began from my first enquiry - Sofi and Andrew were incredibly accommodating with scheduling and answered all my questions without making me feel I was being difficult. The location at Pinero House is perfect for anyone who values discretion. The reception is small and well-managed, and you're not sat in a crowded waiting room, which I appreciated enormously. The consulting room itself was unexpectedly comfortable - large, well-appointed, and crucially, not intimidating or overly clinical. What impressed me most was the rigour of the assessment. Trish, who conducted the ADOS-2, clearly knew her field inside out and created an environment where I could be myself. The clinical psychologist's evaluation was extraordinarily thorough - they didn't rush, they listened, and the subsequent report gave me clarity I've sought my entire adult life. Having a multidisciplinary team means you're not relying on one person's opinion, which gave me confidence in the diagnosis. Cannot recommend highly enough.

Mr Irshad Shaikh

General Surgeon

I recently had an operation performed by Professor Shaikh. In the lead up, I had several discussions with him about the way forward; he was highly professional and very helpful. He explained the options to me very carefully, he gave advice and allowed time for me to ask questions which he answered fully. However, I was over weight and he explained very carefully the risks posed in surgery by the extra weight I was carrying. We decided a way forward together; we set a date for the operation, allowing time for me to lose some weight. I was very grateful to him for providing me with a clear focus and for his encouragement. By the date of the operation, I had lost a substantial amount of weight and the operation was performed successfully. I have a great deal to thank Professor Shaikh for - in addition to his surgical expertise, I am grateful for his advice, encouragement and support. I have the utmost confidence in him and I have no hesitation in recommending him, unreservedly.

Diverse Minds Clinic

Psychiatry

I had a great experience with Dr Cappai at Diverse Minds Clinic. She listened to all my concerns and gave me good advice on therapy and pharmacological treatment. I conducted some research before booking with Diverse Minds Clinic, and I was reassured because the clinic is registered with the CQC (unlike some other popular services in London), and Dr Cappai also works in the NHS as an ADHD specialist. The building in central London, Harley Street, is very elegant, and I felt comfortable during the long assessment (I had a 3-hour ADHD and ASD assessment), and Dr Cappai allowed some breaks and ensured I was at ease. The appointment started on time, and the report was very thorough. I am happy with the service. I cannot recommend it highly enough.

Optegra Eye Hospital Hampshire

Ophthalmology

Pleasant waiting area with self-service drinks available. Within an hour you are called and escorted into the preparation/recovery room where you are prepared for the operation and the procedure is explained including a visit from the surgeon to check if you have any questions. The operation takes place in the adjacent theatre where again efforts are made to keep you informed as to what’s happening and before you know it you are escorted back to your recovery area for water and a biscuit. Staff were pleasant and attentive at all times. Once thoroughly checked out you return to the waiting area to be collected by your escort who has already been called to say your are ready for collection. I was back home within 2 hours

Mr Khalid Akbari

General Surgeon

I was in constant agony due to a fistula that had grown through my rib cage and into my chest wall. It was an extremely rare and complex condition, and because of other health issues, I was not an ideal candidate for major surgery. Mr Akbari took the time to fully understand my situation and came up with a solution that allowed him to operate with minimal risk and a much shorter recovery time. Mr Akbari and his exceptional team supported me throughout the process and provided outstanding care. The surgery was a success, and the removal of the fistula has given me a completely new lease of life. I will be forever grateful to Mr Akbari and his wonderful team for their skill, care, and compassion.

Appi Clinics Hampstead

Acupuncture, Physiotherapy, + 2 more

I attended Luiza’s group classes initially and then moved on to 1-to-1 sessions once I was heavily pregnant. She has an incredible ability to modify exercises to suit each person’s individual needs, even within a group setting. Her attention to detail, precision, and ability to make subtle adjustments made a huge difference to my strength and mobility throughout pregnancy. On top of that, she’s a genuinely lovely and caring person, which makes such a difference when you’re navigating pregnancy. It’s easy to see why her classes are always booked weeks in advance. Her physiotherapy background really shows and adds an extra layer of confidence and safety to everything she does.

Mental Health Dietitians

Dietitian

I have been Sophie’s client for the last 6 months. In that time I have felt my relationship with food and my confidence in myself grow. She has helped me change the beliefs I hold about food and helped me on the road to recovery from anorexia. As an autistic person, I have struggled in the past with connecting with health professionals but Sophie adapts the sessions to meet my needs. She always sends notes after our sessions which is useful in making sure I keep track of what I should be doing.

Dr Sotiris Nicholas

Anaesthetist

We have just had an elective c section. Dr Nicholas was calm, informative and extremely gentle. He was able to reassure us throughout the procedure which kept everything a calm and really lovely experience. He also filmed and photographed the experience when he could. We’ve have since had a check up, where he has explained any feelings I may be having and let us ask any questions! Great experience - highly, highly recommend. 😊

Essex Private GP

Cosmetic (Aesthetic) Medicine, Diagnostics & Testing, + 2 more

I am extremely grateful to Dr Eka for the outstanding care given to my dad. Dr Eka was exceptionally knowledgeable and reassuring and took the time to provide tailored care. He went above and beyond to ensure my dad was well looked after and clearly explained the plan going forward, which gave our whole family great reassurance. A genuinely dedicated and compassionate doctor. I couldn’t have asked for better care. Thank you.

Prof. Ben Miranda

Plastic Surgeon

I couldn’t be happier. Everything was easy, fully explained, no hassle and I felt comfortable and confident with my decisions. Nothing I asked or requested was too much an all the staff involved were fantastic. Prof. Miranda was honest and explained everything in detail. Allowed me to chop and change my mind until I was completely happy. I would definitely recommend and would have any further cosmetic surgery with him again.

Mr Saurabh Jain

Ophthalmologist

I saw Mr Jain, and his colleague, following concerns regarding cataract surgery by another consultant. Following extensive tests Mr Jain was able to reassure me, and gave clear explanations, of his findings. Mr Jain provided helpful advice regarding managing my symptoms. His kind, gentle professionalism resulted in a very pleasant consultation.

Dr Arghya Sarkhel

Psychiatrist

Dr Sarkhel is an excellent psychiatrist for ADHD treatment. The assessment was thorough, the treatment plan was clear and tailored, and medication was managed carefully with regular follow-ups. I felt genuinely listened to, and the support has made a noticeable improvement to my focus and day-to-day functioning. Highly recommended.

Dr Nikant Sabharwal

Cardiologist

It was a pleasure to meet Dr sabharwal. Not only was he helpful and informative regarding my personal symptoms but expanded into a fascinating explanation of heart function in general. I left feeling reassured and relieved. I would like to thank him as well as the other staff for there help and consideration.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

My experience has been life changing. The program has been incredible and helped me work through problems I didn’t see as possible to solve. The staff and team are incredible and helped at every possible opportunity. Couldn’t say anything bad about the place if I tried.