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Hormone Health

General Practice (GP), Obstetrics & Gynaecology

When booking the consultation with Nick Panay, the earliest available date was 2 months in advance. I was required to pay the full £395 under pressure at time, being told that the consultation would be lost unless I paid by 5pm. My understanding that this appointment would be for specialist, in-depth input tailored to a complex clinical history. Given that context, I was disappointed that the consultation felt limited to a reiteration of guideline-based recommendations, with little opportunity to explore causation, individual nuance, or the specific questions I had prepared. At several points during the consultation, I felt that my questions were closed down rather than explored, and the overall tone felt more directive than supportive. Given my long and complex medical history, I had hoped for a more compassionate and collaborative approach. Instead, I left the consultation feeling unheard and dismissed, which was distressing. I had hoped for greater depth and collaborative discussion, particularly in light of the significant upfront cost. I was given no additional value beyond what I already knew and was told in any case, that I required a further consultation to finalise a treatment plan. I have been in contact with the practice and explained that the consultation did not meet the reasonable expectations set by the cost, structure, or positioning of this service. I appreciate that since, I have received a considered response from the Practice Manager and the consultation and fee are being reviewed.

Mr Steven Harsum

Ophthalmologist

In Feb 2025,I had same day cataract surgery ( in 50 mins) ,with multi focal implants, at Shirley Oaks hospital. Both the surgeon and another colleague advised that there were no fundament problems with the outcome of the surgery. On 19th April Purley Specsavers advised that there was no stability at all with his left eye. After further refractions and other glasses-single lens and multi focal glasses- there was still no improvement in short distance vision and problems in driving at night time. On 20th October, Director of Specsavers, on 2/10/25 , advised that glasses could not improve beyond N8. I appointed Mr Harsum, 29/9/25, as an independent advisor and reports were written on 14/10/25 , 22/10/25 and 8/12/25. The reports concluded: still very significant astigmatism, despite a left Toric lens. Possible outcomes : refractive error, astigmatism, lens exchange or refund of costs. I am meeting Mr Harsum 8/1/26 to agree outcome required on the basis of NHS treatment . Mr Harsum has provided me with confidence that he has been able to potentially propose a lens refund solution and hence a return to 20/20 vision. I am very great full in having located his professional service, in S London.

Dr Julian Strange

Cardiologist

Dr. Strange performed an angiogram/fitted a stent for my husband in October 2025. He was clear, decisive and reassuring throughout the process and afterwards. His genuine concern for his patients is best demonstrated by the way in which he responded quickly and positively to my husband's situation, adding him to an existing list at a few days notice. Even more impressively, he also took the time on that day to discuss with me an incident which had led to my admission to A and E two days earlier, recommended and arranged an angiogram and provided a quick, helpful diagnosis and management plan. It was beyind what we could have expected and I am very grateful to him - for both of us.

Kingsbridge Private Hospital Belfast

Anaesthetics, Cardiothoracic Surgery, + 37 more

I have had multiple appointments and a procedure with kingsbridge, the administration staff are honestly the worst i have came across. From not being able to get through to messed up appointments it is shocking for what you charge in a private hospital. The reception staff at ballykelly are also horrendous. When visiting the hospital i was standing at the reception desk for 10 minutes before i was attended to whilst the receptionists were cursing and slagging off other staff and patients. I would really hope this feedback is taken seriously because I myself will not be back in kingsbridge as a patient due to the outcome of all of this!

Mr Kuen Yeow Chin

Plastic Surgeon

I am writing to provide positive feedback following my recent treatment for Basal Cell Carcinoma. I would like to express my sincere thanks to Mr Chin, who performed my surgery. From the outset, the care I received was exemplary. The procedure was explained clearly and thoroughly, which helped put me at ease and ensured I fully understood what to expect. Mr Chin’s professional and reassuring manner made a significant difference during what could otherwise have been an anxious experience. I felt well supported throughout the entire process and confident that I was receiving excellent clinical care.

Medical Prime Menopause Clinic

General Practice (GP)

I’ve been with Medical Prime for 4 years and I can’t recommend Dr Theodora Kalentzi highly enough. Menopause symptoms can creep up on you,. It’s easy to ignore if not extreme but over time you can lose your former self. It doesn’t have to be that way. Dr Kalentzi offers a highly personalised approach to finding the right type af HRT for each patient. Visits for me are a time to focus on me and my overall health and wellbeing. Dr Kalentzi makes her patients feel at ease and truly delivers life transformation results for women going through the menopause.

London Pregnancy Clinic

Clinical Genetics, Obstetrics & Gynaecology, + 1 more

I had an absolutely wonderful experience at this pregnancy clinic. From the moment I walked in, the staff made me feel welcomed, supported, and truly cared for. Everyone was kind, professional, and took the time to explain everything clearly, which helped ease my nerves. The environment was clean, calm, and comforting, and I never felt rushed during my visit. I am so grateful for the compassion and respect shown to me throughout my appointment. I highly recommend this clinic to anyone looking for excellent care and genuine support during pregnancy.

Dr Finbar's Skin Clinic

Dermatology

I was “plagued” with psoriasis on my elbows and forearms for the last year or so (I am a 60 year old male). I never suffered from psoriasis before. It was getting me down and I wouldn’t wear short sleeves. I made an appointment with Dr Rosy and she examined me and gave me a prescription and hey presto my psoriasis has “gone” after 4 weeks usage of prescribed spray. As per Dr Rosy it will come back but I should use spray as required when psoriasis returns. I am absolutely 100% confident now of wearing short sleeves. I am so thankful 🙏

One Ashford Hospital

Audiology, Cardiology, + 22 more

I had a part knee replacement and the staff were really caring and polite . I couldn’t fault them in fact I would trust them 100% and I don’t trust nobody but the staff were truly amazing . A big Thank you to Mr Patel truly amazing gentlemen and the aneasathetist wow I didn’t feel any needles top people. All I can say is I would highly recommend this hospital the service was amazing. The staff that looked after you couldn’t do enough for you . The place was spotless and the best part of it all you were respected as a person

Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

as ever, the administration has let your business down. i had an MRI scan at Cleveland Victoria at 1000hrs and the outcome should have been given to Neurologist Dr Richard Perry. Having had more than 35 minutes consultation, i asked about the MRI scan and it had not been sent to him. as a result, we had to have a lunch around the corner and had to return an hour later to continue the consultation. I have complained a number of times about the poor administartion. this is yet another.

Newmedica Worcester

Ophthalmology

I was pleasantly surprised about the efficiency of Newmedica Worcester. I had only used NHS services prior to my NHS Newmedica appointments for cataract removal on both eyes. I was seen very quickly after referral by Specsavers Malvern. Each appointment went flawlessly. I also had laser treatment in my right eye. All staff were friendly and professional and I am very grateful to be able to see clearly once more.

Mr Tony Chalhoub

Obstetrician & Gynaecologist

I’ve had the best experience with Tony. After a consultation he was able to see me in less than a week to remove my embedded copper coil and insert a new one. Sarah was super lovely and helpful throughout and I felt very looked after - as if I’d known both of them for years. They’re doing gynaecology right with genuine care, personal support and an amazing service. Forever grateful :)

Mr Hywel Davies

Orthopaedic Surgeon

Treated with so much respect from entering the hospital until leaving. Kept fully informed of expected time of surgery. As soon as I regained consciousness I was again treated so well. Consultant and physiotherapist visited to explain what had been done and exercises started to get me back on my feet. Discharged home within 36 hrs. Thank you to all involved.

Mr Syed S Naim

Orthopaedic Surgeon

Absolutely brilliant from the minute I met Mr Naim I had trust and confidence in him, everything explained and nothing was to much trouble. 5 wks post op and I can walk without any pain I am so thankful. Each day I get up still not believing the pain has gone and my walking is improving every day.

Dr Aashish Gupta

Paediatrician

Excellent consultation with Dr Gupta, who was extremely focused on patient care and making sure my daughter (age 15) felt listened to as well as understanding what I (her mother) was wanting to understand from the consultation. I wouldn’t hesitate to recommend him.

Ms Evangelia Bakali

Obstetrician & Gynaecologist

Ms Bakali during my two consultations was friendly, professional and clearly explained my options to me. My surgery went smoothly and I’m recovering well which I sure is in no small part down to the skills of Ms Bakali, my anaesthetist and the surgery team.