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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Mr Arif Gul

Orthopaedic Surgeon

I had spinal decompression after two and a half years of leg weakness and a period of intense pain. I was really lucky to meet Mr. Gul. He had the answers and reassurance straight away. I had been seen by other doctors with varying levels of care and I had become almost resigned that I had lost all the strength in my legs in a very short space of time. I would squat 150kg regularly then all of a sudden I couldn't lift even the bar and I was struggling to get up the stairs. I was worried, anyone would be. For me, the nerves in the spine were being compressed and it was causing this weakness. I had a period of intense pain lasting a couple of weeks. I couldn't walk, I couldn't do anything; I've never been in pain like that. A&E had no idea what to and I was sent away with paracetamol and antibiotics. I left A&E almost on my hands and knees. I met Mr. Gul, some injections were successful but didn’t last, it was clear only surgery was going to fix it. My view on this kind of thing is that if you have a very positive attitude to getting near to as 100% fit as possible, if you have this attitude and you were fit and active before the surgery, you'll recover; quickly too. Mr. Gul sees this from the patients' perspective. He was involved in a car accident and had emergency surgery. His rehabilitation was scheduled for a year and he cut this time frame much shorter through the attitude I’m referring to. I would recommend reading his book which he wrote on this experience, it’ll also give you a measure of the character and quality of the man. Charlotte handles his office, she’ll deal with stuff straight away, a one stop shop for super efficiency. I am incredibly fortunate that Charlotte is there to consider everything. Knowing that when you send her a message, it’s going to get dealt with without any bother has been a wonderful thing. I think that Mr. Gul is lucky to have her and she is lucky that Mr. Gul is so very committed to his work. A brilliant team. Mr Gul and Charlotte, please keep this up for as long as you possibly can. I am immensely grateful for what you’ve done for me.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

I went in today for my first ever colonoscopy. Although I was nervous, every staff member I met made me feel comfortable and at ease. there was a brief 10 minute wait before I saw the nurse, who was very informative about the procedure and took some recordings (blood pressure, heart rate etc.) before asking me some questions. After not very long at all I went into the room to have my procedure and Samer and his team were excellent in talking me through the process, what I might experience, and how long it would be. They regularly checked in on me throughout to ask how I was doing. Regarding the colonoscopy itself - overall I felt no pain at all really - some discomfort from the gas (which they make you aware of) but otherwise it was fine. I chose sedation rather than gas & air, and found this worked well for me. It is an odd sensation in general; but manageable. The procedure took maybe 20 minutes, before I was moved to recovery. The recovery nurse & all staff members there were very friendly. They read me my report, made sure I understood the results, and gave me some biscuits and squash (which I was grateful for after 24H of not eating!) - I was out from here after around 20 minutes, having no notable lingering side effects from either the medication or procedure. Overall, fantastic service from everyone. Thank you so much.

Dr Shaumik Adhya

Cardiologist

In a word - excellent. I had sent in advance copies of medical consultations and ECGs conducted over the past 3 years by the consultant where I live mostly in France. I also prepared the points that I wished to discuss with Dr Adhya, mainly regarding the side effects of my current medication. He immediately put me at my ease and inspired my confidence. He expressed his views clearly, was extremely helpful in explaining his suggested way forward, and provided the reassurance that I needed. He also, within hours of my visit, very clearly summarised in a letter a summary of the points that we had discussed and his recommended future programme for medication and increased exercise. I will certainly refer back to him at any time I may need to do so in the future, and cannot recommend him too highly enough to any others seeking expert cardiologist advice. I must also add that his PA was first class in her handling of the pre-consultation administration. Very warm and welcoming words and rapid responses to my emails. In short, this was a superb experience all round and I am extremely satisfied.

Mr Christian Barnick

Obstetrician & Gynaecologist

Mr Barnick is an exceptionally charming, kind and talented surgeon. He listened carefully to all my medical concerns. Upon examination he diagnosed the problem and explained exactly where my prolapse was coming from and how it was affecting the bladder. Surgery was advised. I knew instantly that I had total confidence in him and elected to proceed. When my surgery had to be rescheduled ,as I became hospitalised with a serious blood condition, he liased with my haematologist and monitored my progress. The operation went smoothly due to his superb surgical skills. My prolapse has gone and the bladder has been repaired. I am now able to stand and walk without discomfort and pass urine normally. I will be forever grateful. Zoe his PA is delightful. She is incredibly efficient and extremely caring. Nothing was too much trouble and she helped me with my many queries before the operation. .

Mr Hisham Hamed

Breast Surgeon

Mr Hamed is truly exceptional. From the very first appointment, he made me feel at ease during one of the most frightening moments of my life — a cancer diagnosis. His calm confidence, kindness, and genuine care immediately reassured me that I was in the best possible hands. He gets me as a patient. I feel completely comfortable, listened to, and understood under his care, which is an extraordinary gift during such a vulnerable time. Every visit is not only thorough and professional, but also surprisingly cheerful — filled with warmth, humour, and a brightness that lifts the heaviness of the situation without ever diminishing the seriousness of my care. Mr Hamed is compassionate, caring, and incredibly skilled. Being under his care has been nothing short of a blessing, and I am deeply grateful to have him as my surgeon. I cannot recommend him highly enough ❤️❤️❤️

London Finsbury Clinic

Cosmetic (Aesthetic) Medicine

I had a wonderful experience at this aesthetic clinic and couldn’t be happier with the results. From the moment I walked in, the clinic felt clean, calm, and very professional. The staff were welcoming, kind, and made me feel completely at ease. The practitioner took time to really listen to what I wanted, explained everything clearly, and never rushed the consultation. I felt genuinely cared for, not upsold or pressured. The treatment itself was smooth and comfortable, and the attention to detail was impressive. The results look incredibly natural: refreshed, not “done.” Exactly what I was hoping for. I also appreciated the aftercare advice and follow-up, which showed a high level of professionalism. I would absolutely recommend this clinic to anyone looking for safe, high-quality aesthetic treatments with a personal touch. I’ll definitely be coming back.

Mr Seb Sturridge

Orthopaedic Surgeon

I had been advised against the op by friends and family due to questionable social media reels regarding the potential for things to go wrong and the low level of concern for the individual. I know today that if I had not done it my life would look very bleak in just a couple of years. I had prepared for a general anaesthetic but was happily surprised with the epidural and local injections. I clearly underestimated the intrusion and how much I needed to take regular medication afterwards. I also needed to top up with more medicine after 3 weeks. I’ve am also very grateful for the care and focus on making the scar so neat and the limited damage caused around the knee. I hardly brushed at all. A good physio and movement is key. 6 weeks after the op I can drive a manual and walk with no crutches.

Mr Stephen Dalgleish

Orthopaedic Surgeon

Mr Dalgleish was recommended to me by my physiotherapist, who had always found him to be extremely helpful. He has provided me with exemplary care. He listened very intently and sympathetically to all my symptoms, and weighed the problems very thoroughly. It was clear that he wished to give me the best possible care, while at the same time being suitably cautious and circumspect. While it had not been a given that surgery would improve my knee condition, he performed the operation meticulously, and seemed almost as delighted as I am with the great improvement that has resulted.

UME Health

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 5 more

I injured my back the week before Christmas — I could not even walk with the pain. I emailed Dr Swan over the weekend not expecting a response until Monday. I should’ve known from my previous experiences that he really cares about his patients and their outcomes so I was not surprised when he called me at home in the evening to discuss what I could do to immediately to relieve the spasm and a plan of next steps for investigations and treatment. I could not think of a safer pair of hands to be in when you are in severe pain and dealing with a spinal injury.

Mr Nimesh Jain

Orthopaedic Surgeon

Had shoulder surgery as a day case, all went really well. 8 weeks later I was still in considerable pain and went for follow up appointment with Mr Jain. He fully explained what had been done to my shoulder and showed me photographs taken during the operation and said that the pain I was in was to be expected bearing in mind how much work I’d had done. His words gave me more confidence to move my arm more than I had been doing and four weeks later I’ve now been signed off and have great flexibility in my arm, most importantly of all pain-free flexibility.

The iGP - Private Doctors - Swansea

General Practice (GP), General Practice (GP) (Video Consultation), + 3 more

Outstanding from booking to the appointment and then the appointment i couldn’t have asked for more, the doctor from calling my name until I left was brilliant 10/10 5***** covered everything and went through everything thoroughly explained everything right and was so friendly and made you feel at ease didn’t feel I was having a doctors appointment that’s how relaxed she made me and came out feeling reassured so i would recommend without hesitation not even for a second

Peninsula Heart Clinic

Cardiology

My appointment with Dr Guy Haywood was very good. - Dr Haywood had read the briefing information I supplied about my condition. - Dr Haywood interviewed me to establish how my atrial fibrillation was affecting me. - Dr Haywood examined me and my ECG and then explained very clearly the available treatments and their limitations. I am now happy that I have a better understanding of my condition and the options open to me if my condition starts to impact my activities.

The Pregnancy Clinic

Obstetrics & Gynaecology

Visiting The Pregnancy Clinic has been an amazing experience for both of us. The team is professional, friendly, and genuinely caring, which made my partner feel comfortable and supported throughout the pregnancy. Professor Ranjit Akolekar takes the time to explain everything clearly and answer all our questions. The clinic is modern, clean, and welcoming. I highly recommend The Pregnancy Clinic to any couple looking for excellent care during this special journey

Miss Olivia Whiteside

ENT Surgeon

Miss Whiteside is exceptionally caring, thorough and wonderful with the patients. She has seen my daughter several times for an ongoing ear issue, and each time she has shown remarkable patience while my daughter tried to explain her symptoms. Miss Whiteside carried out all the necessary tests, and we received a detailed clinic letter promptly after the appointment. I’m very grateful for the high standard of care she consistently provides.

HMT Sancta Maria Hospital

General Surgery, Vascular Surgery, + 19 more

My visit to the hospital was great, a lovely, clean and peaceful environment with friendly staff. Dr Hlaing was wonderful, she listened to me and answered all my questions, taking a real interest in my well-being. She corrected my current HRT treatment regime and prescribed medication that I have been on the waiting list with the NHS for over 7 months, desperate to obtain. I felt listened to and cared for, highly recommend.