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Moorfields Private Eye Hospital

Ophthalmology

It would be helpful to add the following to your briefing: after surgery - we will offer to help you to a taxi or to the taxi rank, if you do not have a person to accompany you Worth considering clear plastic, wrap around glasses for walking/cycling in windy areas/or where likely to be grit in the air Clear some space in your fridge for the eye drops which will need to be refrigerated If you are travelling invest in a portable coolbag, with icepack to keep eye drops at the required temperature no eye make up on the day or for a month post op / swimming hair washing will be tricky for a few days, so consider dry shampoo explain to people what is normal in terms of recovery day by day over the subsequent days post surgery explain to people what to do, if despite taking the drops, there is a feeling of grit in eyes explain to people - if it is normal or not to see halos or to see with a soft focus - perhaps have images, which are shown ahead of time provide youtube video with how to insert drops - have practise drop session on a pre visit, with non irritant drops, to enable the technique to be mastered The person who provided the medicines did not go through the 'knuckle technique' which is on the document provided, trying to master this when your eye sight is recovering is not straightforward Suggest that patients have ibrufen 200 and or paracetemol at the ready suggest setting alarm on phone at regular intervals for drop taking suggest that surgeon creates faqs to answer frequent questions on the various options of lens, implications

Reproclinic

Fertility Medicine

Overall it went well. Manon has a very good communication, fast, clear and efficient. But when she was away, there were issues... These were the problems we've faced when she was away. On our first attempt, we got the results in 3 steps : - email with no attachment - then attachment without password - then we finally could see the result When you're awaiting the result badly, that really gets on your nerves! Then the biggest issue : on our second attempt, we didn't get an email telling us if we should start the triggering drug. We had to do researches ourselves, and gambling if we should to take it or not. We decided to take it, and we were right. To learn on the next day thatt Manon's substitute wrote the email, but did no send it; it was still draft. Great, almost a full cycle lost, with the expenses going with it!!! You definitely need more employees like Manon.

Mr Rahul Lunawat

Urologist

I recently saw Dr. Lunawat for a kidney stone, and I couldn’t be more grateful for the level of care I received. From the moment I walked in, Dr. Lunawat was calm, attentive, and incredibly reassuring—exactly what you need when you’re in that kind of pain. They took the time to explain what was happening, what my options were, and what to expect next. Every step felt thoughtful and thorough. What really stood out was how genuinely compassionate they were; I never felt rushed, and every question I had was answered with patience and clarity. Thanks to Dr. Lunawat, I felt supported through one of the most uncomfortable experiences of my life, and the treatment plan worked quickly and effectively. I’m truly grateful for their expertise and kindness. I highly recommend Dr. Lunawat to anyone needing urological care. Exceptional doctor, exceptional experience.

Dr Chris Steadman

Cardiologist

Dr Steadman provided outstanding care throughout my assessment and treatment. He took the time to listen carefully to my concerns, explained every test and result in a clear, reassuring way, and never made me feel rushed. His calm manner and expertise in cardiac imaging gave me great confidence that I was receiving the best possible evaluation of my heart health. From the initial consultation through to follow‑up, the whole process was extremely well organised and efficient, and communication with his team (including appointment booking and results) was excellent. Thanks to his thorough approach and clear advice, I now feel reassured and understand exactly how to manage my condition going forward. I would have no hesitation in highly recommending Dr Steadman to anyone needing a cardiologist.

One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

Initial experience poor. Arrived at reception, receptionist was on the phone. When call ended she walked away to do some admin. No 'Be with you in a moment'. When she came back, no smile and 'Welcome to One Hatfield' Just 'Have you been here before?' 'No' Well here's a form to fill in'. Felt a nuisance getting in the way of her important phone calls and administration work. Waiting area tired looking, main circular seating area looked like it needed a good clean. Strange seating arrangement with very narrow gaps to get through into main area. People called for their appointments from different directions and hard to hear names being called. Consultant seen was excellent, which raised the end experience overall. But not enough to make up for the indifferent receptionist.

Dr Alex Cappai

Psychiatrist

I had an ADHD evaluation at Diverse Minds Clinic. I did some research before booking, and I chose Diverse Minds Clinic since the psychiatrist, Dr Alex Cappai, also works for the NHS ADHD service. Dr. Alex Cappai listened to me and made me feel heard. She was quite friendly, and I felt at ease during the assessment. I was diagnosed with Adult ADHD mixed type in my fifties, which was a bittersweet finding. Dr. Cappai provided me with practical counsel that was extremely beneficial, as well as the time I needed to comprehend my diagnosis. The staff at Diverse Minds Clinic have been really professional and helpful throughout the process, and I would strongly suggest this service.

Mr Kuen Yeow Chin

Plastic Surgeon

I am writing to provide positive feedback following my recent treatment for Basal Cell Carcinoma. I would like to express my sincere thanks to Mr Chin, who performed my surgery. From the outset, the care I received was exemplary. The procedure was explained clearly and thoroughly, which helped put me at ease and ensured I fully understood what to expect. Mr Chin’s professional and reassuring manner made a significant difference during what could otherwise have been an anxious experience. I felt well supported throughout the entire process and confident that I was receiving excellent clinical care.

Dr. Pragati Kakkar

Obstetrician & Gynaecologist

Dr. Pragati was more than amazing! Walking into the clinic, she was very warm and welcoming. I went in for a saline sonography very nervous about the pain, she made me feel so comfortable and explained what she was doing at every stage of the scan which really put me at ease. She explained her findings clearly. After the scan she kindly answered some questions I had despite not including a consultation with my scan. So glad I came across United Wellness.

Harley Row Clinic

Child & Adolescent Psychiatry, Coaching, + 5 more

I really appreciate how the clinic was quick and efficient their responses and sorting appointments. I would really recommend as the doctor can be highly trusted; I found appointments were comfortable and adds some humour which can help put you at ease. They take time and listen to any concerns, thoroughly explain everything. I was reassured with any questions I had and feel welcome to contact them for further support.

Kingsbridge Private Hospital Belfast

Vascular Surgery, Breast Surgery, + 37 more

Waiting over 60 minutes for an appointment that you schedule and pay for is quite poor. The excuse I got is gynaecologist appointments take longer. Okay, then play’ 30-60 mins between slots to allow for adequate timing. I had to get out of work and work the extra time that had I been offered the actual appointment time I wouldn’t have had to do that. Change your gynaecologist appointments calendar please

Professor Richard Hindley

Urologist

I researched the background literature and videos concerning pros and cons of prostrate treatments for benign enlargement and was impressed by the informative summary published under his name. I was interested in two forms of treatment but my first choice is not yet available in the UK. Fortunately Professor Hindley is experienced in the Rezum method for which he deemed me a suitable candidate

Mr Joseph Walls

Plastic Surgeon

Here’s a polished version you can use or adapt: My breast reduction went really well, and I am absolutely thrilled with the outcome. I only wish I had done it sooner. The difference it has made to my comfort, confidence, and overall quality of life is incredible—it truly has been life-changing. Thank you so much, Mr Walls, for your skill, care, and support throughout the process.

Dr. Dayna Edwin

Audiologist

I was as usual very impressed by Dayna’s visit to examine and treat my blocked up ears. She took great care over the examination and treatment and it was conducted with great professionalism by her. It wasn’t rushed but she did it as quickly as possible and without hurting my ears. I will certainly ask her to examine and treat my ears the next time it is necessary.

Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

The staff at the hospital are absolutely brilliant. Communication was always clear and timely, and their care was very much centred around me as the patient and nothing was too much of an ask. The compassion and support especially from the ward nurses was brilliant, and the atmosphere and care was warm and friendly at all times.

Endocare Diagnostics

Gastroenterology

The 2 and half hour waiting time for a 5-minute test was severely dissatisfying. The endoscope tube was much too thick, thicker than it is necessary perhaps. Nowadays the medical technology is much advanced and I truly believe a thinner tube can do the job sufficiently as well as improving patient comfort.

Spire Little Aston Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology)

Nice welcoming hospital. Outpatient reception desk is slow, this causes delay in registration for appointment and this impacts on consultant clinic. Please can there be a more efficient check in process so consultants and patients are not delayed unnecessarily due to technical issues thanks