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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

Oval Medical Centre

Cardiology, Cosmetic (Aesthetic) Medicine, + 10 more

A little concerned as to what seems to be a deterioration in standards. - my temperature was checked with an ear thermometer that didn't have a removal cap for hygiene so does this mean it's used in each patients ears? I did not see the deodorant change the cap or discard anything, just picked it up from the table. - my ultrasound scan felt completely rushed. The doctor kept looking at his watch through out my appointment. The machine was supposedly heating up and the doctor did no ask me to turn in the positions to check the organs we needed to see. - I was prescribed medication that can easily be purchased at any pharmacy and more cost affective to purchase without prescription - there is no where near enough privacy in the appointment rooms and the waiting area. It's quiet and I could hear almost the entire conversation of other patients. - I should have been offered a full urine test based on my blood results - over not the experience I've had before. Really disappointed.

HCA Healthcare UK The Portland Hospital

Fertility Medicine, Paediatrics, + 1 more

My experience at The Portland Hospital was exceptional from start to finish. The facilities were outstanding, creating a calm and comfortable environment throughout my stay. From the moment we arrived, we felt genuinely cared for and supported. The midwives at The Portland Hospital were truly remarkable. They were highly skilled, attentive, and consistently present, which made me feel safe and reassured at every stage of the process. Their professionalism and warmth created an atmosphere where I could fully trust that both my baby and I were in the best hands. After the birth, the level of care continued to be outstanding. The team was incredibly helpful with everything from breastfeeding support to physiotherapy guidance, ensuring that I felt confident and well looked after as a new mother. I am deeply grateful for the care we received and can wholeheartedly recommend The Portland Hospital to anyone seeking exceptional maternity services.

Ms Shikha Kapur

Obstetrician & Gynaecologist

Ms Shikha did my surgery for full hysterectomy. It all went very well my recovery wasn’t that smooth after but soon after I got better with the help of shika and team constantly checking in on me and me being able to reach out. At a very stressful time. I haven’t really got words that praise shika enough. Her efforts for diognoses and the care since have been priceless. Already (and only a little after a week) I am seeing life changing results , having suffered 27 years day in day out. If I hadnt have gone that day for my consultation we would still be in the hellish life limbo dead end… thanks Shika my life ahead is looking brighter and the care and support from her is overwhelming. The kindnest most thourough and earnest person in this field I have ever met and I can’t recommend her enough…. Thank you shika. Sophie S.

Deia Health

General Practice (GP)

I have been receiving help from Dr Lafina Diamandis for my ongoing medical issues for some time now. Honestly, Dr Diamandis has been very caring and helpful. She's relentless in trying to find the solution and the right help for me, going over and beyond just to help me. Even if all other ideas fail, she always tries to find another way, not giving up on me. I travel miles to London to see Dr Lafina Diamandis because she is a breath of fresh air, and very worth of my time to see someone like her who is passionate about their job and cares about her patience. I couldn't thank her enough for her help and support. Words can't fully capture it; I'm forever grateful for Dr Lafina's help.

The Forbury Clinic (Berkshire Health Ltd)

Chiropractic, General (Internal) Medicine, + 5 more

Our family has been patients of various members of the team at the Forbury Clinic for over 10 years. Something has changed in the past year, rather than feeling like you are listened to and being cared for it now feels much more like a business akin so a sausage factory. In and out the door as quickly as possible, barely space for questions and little to no bedside manner. It feels like profit over patients. The remainder of our appointment yesterday was in a stair well being led downstairs after being shunted from room to room. With a teenage that is appalling. They find it hard to ask questions in an environment like that.

One Hatfield Hospital

Audiology, Cardiology, + 21 more

I had a very positive experience at my recent doctor’s appointment. The staff were attentive, friendly, and truly made me feel cared for. I was especially impressed that the doctors themselves came to the waiting area to welcome their patients (shake their hands 🤝) and personally guide them to the examination rooms — a small gesture that makes a big difference. I also appreciated that I was offered help without having to ask repeatedly, which has unfortunately been my experience at my local GP in the past. Overall, the visit felt organized, professional, and genuinely patient-centered. Highly recommend. Thank you.

Kingsbridge North West Hospital

Audiology, Cardiothoracic Surgery, + 29 more

The engagement with Kings ridge has been excellent to date. The entire team from contact on the phone, reception, nursing, catering, and the surgical all worked with Mr Moohan in a professional, consistent and kind way. I cannot be more thankful. I realize now that this was building up for possibly years and so lucky that it was not more serious. I am now at home recovering and even today, when I had a concern, the nursing came back to check in withe in a very caring and responsive manner. The facility is clean, calm and feels very up to date. Thank you all for a the world class service you are providing

Mr Niall Sullivan

Orthopaedic Surgeon

All my interactions with Mr Sullivan have been excellent. He has consistently answered my questions clearly and in thorough detail, ensuring I always felt fully informed about my treatment and recovery. His manner has been calm, reassuring and genuinely empathetic, which made a significant difference during what could have been an anxious time. I am very grateful for the clarity of his explanations, the time he has taken at each appointment, and the confidence he has given me throughout the process.

Dr. Anne Gauthey-Sebert

General Practitioner

I recently had a consultation with Dr Anne to discuss hormonal treatment for endometriosis. From the first phone call, she listened, asked the right questions and showed warmth and empathy. Our face to face consultation was exactly what I needed - educational and reassuring, with a clear action plan that we decided together. Dr Anne spent so much time really listening to me and I felt very safe and in the best hands. I’d recommend her to anyone.

Mr Matthew Cichero

Podiatrist

Dr Cichero did bunion surgery on my left foot and also loosened a ligament to relieve my mortons neuroma. He was so helpful and supportive and explained everything clearly. He listened to my concerns and addressed them and tailored his surgery to accommodate what I felt comfortable with - he helped me choose a more appropriate option for the the mortons neuroma. He ultimately did a fantastic job.

Dr Mustafa Alnaib

Orthopaedic Surgeon

Excellent experience. Easy to get in contact and talk to Dr Alnaib and get an appointment booked. Weekend and evening appointments make it convenient to fit in around work. Cannot fault the service, thorough consultation and clear explanations from Dr Alnaib. Very fast report delivery, received report and images same day. Very good experience.

Dr Israa Al-Shakarchi

Rheumatologist

I was extremely impressed with Dr Al-Shakarchis professionalism, the time she took to explain matters to me and her absolute attention to detail and positive manner. I came away feeling so much better just by having talked to her. And my symptoms are feeling better today so I think it was that positivity setting in. A credit to your profession.

Mr Javier Moraleda

ENT Surgeon

The doctor was very professional and took the time to explain everything to me from the very beginning. He clearly outlined each step of the treatment plan, which made me feel informed and reassured throughout the process. Moreover, he did everything possible to support my recovery, demonstrating both dedication and care in his approach.

Mr Jayanth Paniker

Orthopaedic Surgeon

Reception useless . Checked in , got the labels , 10 minutes after appointment time got a phone call on my mobile , from the consultant saying where are you ? I replied in the waiting room ! Said I hadn’t checked in ! F Me so where did the printed labels come from !! My consultant Mr Paniker however as always was first rate .

Kingsend Dental: Ruislip

Dentistry

I attended for re-filling an old filling from years ago. I can’t remember the last time I had a filling and dislike injections into the gum following an unpleasant one years ago. Mr Julka did a fabulous job. The injection was fine and therefore I felt nothing. Quick and efficient. The whole team was brilliant, thank you