Find your trusted Doctor

London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

I have now been to all three locations (I had Hernia surgery 4 weeks ago at their Grosvenor Street hospital) and have been very impressed. The clinics are very clean and more akin to a hotel than a hospital. My issue was a bad back and painful sciatica. I was seen about 15 mins after my appointment time, but that's to be expected these days and it wasn't a problem. I was seen by Mr Montgomery who was very efficient and he gave my back a thorough examination. He said I needed an MRI and I was dreading having to wait days as I had really struggled to get to the clinic due to my injury. However, to my amazement, they managed to arrange for me to have the MRI there and then. I was looked after my Ibrahim who was first class. What a nice guy, very friendly and engaging. Made me very comfortable and talked me through the process. The MRI took about 20 mins I guess and then we made an appointment for me to speak to Mr Montgomery 2 days later on a video call to go through the results of the MRI. Overall, another very good experience.

Mr Andrea Bille

Cardiothoracic Surgeon

I feel lucky to have been under Mr Bille's care in recent months. On the basis of my experience I consider him to be an extremely knowledgeable and skilled surgeon and a very clear communicator who shows a lot of care in the way that he interacts with patients. In our initial consultation Mr Bille put me at ease and listened carefully to my description of my symptoms and concerns. He provided a very helpful explanation of the procedures that would form part of my surgery and associated risks and benefits so that I left feeling well informed. The surgery itself went to plan and in the check-ins we had over the following few days while I was in hospital he was kind and reassuring. In our subsequent follow up meeting he took the time to talk me through the histology report, giving me plenty of time to ask questions. Without a doubt the surgery has supported a significant improvement in my symptoms, for which I am extremely grateful.

Dr. Sreekala Seepana

General Practitioner

My consultation with Dr Seepana has been absolutely amazing. At no time did I feel hurried or feel like I was wasting her time. Dr Seepana spent time explaining reasons behind my symptoms and a range of treatments that have never been offered to me before by my own GP. It was such a relief to talk to a Doctor who did not dismiss my symptoms, but understood and listened. Her responses were kind, caring and showed a level of empathy that I have not experienced before when speaking to health professionals regarding my menopause symptoms and how it is affecting my life. Dr Seepana is so knowledgeable and it’s clear that women’s health is her passion. I left her surgery feeling empowered with knowledge and the hope that I no longer needed suffer. Thank you Dr Seepana for such an amazing consultation.

ABBI Clinic - Manchester

Psychiatry, Psychology, + 1 more

I was an online client. My first day and many following days, a laptop was placed somewhere (usually with a very minimal view of part of the room) whilst people in the room had a conversation (often it was staff as other patients had left the room/ spent a lot of time waiting for groups to start/ group leaders). Group timings etc weren't stuck to or structured and there seemed no consistency. The hardest part was having to have an 'assessment' i.e. go through my life background in detail (including trauma) a total of 5 times with different members of staff. I'm sorry to say (and likely it's different in person) but there didn't seem to be any genuine care whatsoever. It was a waste of time for me attending here sadly.

Mr Paul Haslam

Orthopaedic Surgeon

Mr Haslam went above and beyond my expectations. He has an incredibly kind demeanour, He was clear and articulate in presenting my condition to me and he listened to my concerns allowing me time to fully comprehend and consider my options. We made a decision for a future plan together and I felt understood and supported every step of the way. I have 100% confidence in him as a consultant and would be more than happy to recommend him to anyone with a knee problem. Thank you for really looking after me, I was in so much pain but now I’m able to at least get back to work.

Daleswood Aesthetics

Cosmetic (Aesthetic) Medicine, Dermatology

Fantastic service and advice. Honest, friendly and very helpful whilst being extremely professional. A really good range of options and products, expertly explained and administered. Dr Denton is not only a medical professional but a lovely, caring person dedicated to helping you look and feel better. Visiting Daleswood on many occasions has really helped me with my self-confidence, physical, and mental health. There is no hard sell, and Dr Denton will only recommend what is best for you, explaining the benefits and risks if there are any.

Thyme

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 1 more

I just wanted to take a moment to express my gratitude for the amazing care they provided. Your professionalism, empathy, and kindness made a significant difference in my experience. Thank you for taking the time to listen and address my concerns. Best regards, receptions that really kind and doctors Dr Riccardo Di Cuffa and Dr Priya Moorthy Riccardo Di Cuffa and Dr Priya Moorthy was fantastic! Very impressed with the care and attention I received. Thank you!"

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

I cannot fault my experience, everyone involved in my care and treatment where kind, warm and welcoming whilst still having all the knowledge required to reassure throughout treatment Due to the of my surgery this was very reassuring as at no point did I feel overwhelmed or uninformed I would highly recommend elanic clinic to anyone considering treatment in the future I can’t thank the team enough and I still have healing to do

Mr Pranab Sinha

Orthopaedic Surgeon

My knee condition was very rare and certainly needed a clear thought and the best solution but throughout my process I was made clear on what to expect and that I was going to be fine. I was in good hands and the very next day I was already up and walking even without crutches and within 5 weeks walking upstairs which I had not done for 2 years. Can’t say thank you enough to this incredible surgeon.

Mr F R Hashmi

Orthopaedic Surgeon

Dr Hashmi has been fantastic. The whole process has been very professional and extremely fast. I have had other surgery’s is the past and it hasn’t always been clear as to exactly what the damage was and what steps were needed in order to fix the issue but this time different. All I can say is a big THANK YOU and I can’t wait to get back doing the things I didn’t think I could do anymore :)

Quality Dental : Worthing

Dentistry

The dentist was very good. Friendly and professional. The hygienist felt as though they were trying to sell additional products and if I hadn’t asked the right questions I’d have been caught out, just like someone who was paying in front of me was. The Saturday receptionist was friendly and helpful The weekday receptionist was a little abrupt and less customer service oriented

Dr. Nasim Rouhani

Dermatologist

Dr Rouhani is knowledgeable, efficient and has an air of quiet confidence. She made the experience easy and was also very open to seeing if I had any other dermatological issues unrelated to the one I presented with, as she was happy to look at those too. She explains things in a clear manner. Overall a 5* experience. I would not look elsewhere for another Dermatologist!

Fitzrovia Hospital

Cardiology, Gastroenterology, + 4 more

incredible from start to finish. The nurses were absolutely amazing. I was very nervous before my surgery, and they did everything they could to help me feel calm and reassured. I met several nurses throughout the day, and every single one of them was wonderful. There truly aren’t enough words to express how thankful I am for their care and kindness

Mr Marcus Cumberbatch

Urologist

Mr Cumberbatch helped me three years ago when I was at the end of my tether with the NHS. I had great trust and confidence in him following my visits to see him. Therefore he was my first point of contact this time as well. I left fully advised of my condition and trust his words implicitly

Mr Chakri Munipalle

General Surgeon

I was little nervous attending my appointment today. Mr Munipalle was very friendly and professional greeting me with a handshake and a smile which put me at ease, He explained surgery in great detail and I left feeling alot less nervous about future surgery. Thank you Mr Chakri Munipalle.