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Willow Health

General Practice (GP), Holistic Therapy, + 2 more

I had an initial appointment with Dr Lauren Colquhoun and Emily Holt at Willow Health, and honestly, it was such a positive experience. The appointment was meant to be an hour, but there was absolutely no rush and they actually spent around 1 hour 15 minutes with me just to make sure everything was covered properly. They really look at everything, my age, lifestyle including diet, exercise and sleep pattern, my long-term health conditions, and all the symptoms I’ve been struggling with. They didn’t rush me at all. They gave me some initial ideas to get started and said we’d talk through options once I’d had time to think things over and review the follow up materials, which I really appreciated. I left feeling genuinely supported and reassured. It was the first time in a long while that I felt confident I was getting the right advice, something you just don’t get in a 10-minute GP appointment. Would 100% recommend Willow Health to anyone needing proper advice, guidance and support.

London Digestive Centre

Gastroenterology

The London Digestive Centre is in a great location, just off Bond Street, making it easy to access. The facility itself provides a comfortable and welcoming setting for patients, and they clearly have access to some of the best doctors, which gives you a lot of confidence in the care you receive. However, the reception experience could have been better. Both receptionists were on the phone when we arrived, and neither came off to assist us or book us in. This was disappointing, as it created unnecessary confusion, especially when time is tight. Ideally, there should be one receptionist dedicated to answering calls and another available to help patients checking in. In the end, we had to go straight to our appointment to avoid being late, and the consultant's secretary kindly stepped in to check us in. While the clinical care was excellent, improving the reception process would really elevate the overall patient experience.

Guy’s Assisted Conception Unit

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

Excellent. I am currently undergoing IVF treatment with Professor Yacoub Khalaf at Guys Hospital in London. A few days ago Prof. Khalaf successfully collected 3 eggs, which I am very happy about. So far I am very impressed and completely satisfied with the high quality of medical care at the IVF clinic at Guys Hospital directed by Prof. Khalif. Previously I have undergone IVF treatments at one NHS and two private clinics in London, and I can confidently say that the integrity, honesty and personal care I have received from Prof Khalaf is exceptional, and well beyond that of the other clinics. The staff is well trained, and the process has been very efficient and easy. Unlike the other clinics they have not prescribed unnecessary medication or unnecessary scans. As a result the experience at Guys has been less emotionally and physically intrusive. My husband and I can recommend Prof Khalaf very highly.

Mr Ian Chilcott

Obstetrician & Gynaecologist

Mr Chilcott is calm, gentle and an excellent surgeon. I am 2 weeks post op (full abdominal hysterectomy, removal of fibroids and oophorectomy). He explained the surgery in full in the initial consultation and worked together with the hospital to ensure i had all the necessary information needed in the lead up to the operation and discussed what would be needed post operation (HRT, blood thinners for an existing blood condition) to ensure i got back to full health. Operation day was a success and I'm left with a very neat scar. He came to visit me daily as I recovered in hospital and was accessible for any question (via the nurses or his wonderful PA, Paula) at any time. He's kind, flexible and very helpful. I would not hesitate to recommend him.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

The overall experience was excellent. As an NHS patient I felt I waited too long which affected my mental health and mobility, this wait has impacted on my recovery. I would have waited even longer if I hadn’t gone to my GP and asked for my operation to be escalated. The whole process took six months of physio initial NHS xray took a further 5 months to see the consultant then a further 4 and a half months for op. This has been a nightmare. I am however extremely appreciative of my operation and the treatment I have received during my stay at Hoarders. Also on the discharge sheet I was given a number to call for worries and questions once I got home this number was however not answered and my answer phone message was not called back.

Mr Aman Khanna

ENT Surgeon

Mr Aman Khanna was very professional in all aspects of my appointment. He listened to my concerns and acknowledged these. Following an examination of my nose Mr Khanna gave me some options which I could consider moving forward. I decided to have the septal button removed at this time due to my concerns. This was conducted by Mr Khanna in a professional manner in which he considered my discomfort at any time. Following further discussion we both agreed on an action plan moving forward and Mr Khanna prescribed some reflux medication and nose cream. I was very pleased with my appointment and with the professional way it was conducted by Mr Khanna, thank you.

᠎ Emer McKenna

Audiologist

Emma spoke to me very clearly and understood the problems that I had had both with NHS and private audiologists very soon I felt that I was with someone rather special. She listened to the problems I had for 25 years which had not been fully resolved and wanted me to understand better what these were, giving me lucid explanations. The hearing test was not too long and the results confirmed what she had told me. Then she suggested a make of hearing aid and showed me what it looked like. I felt great relief that I had found an expert audiologist who could and would help me a lot. She was gentle and kind, charming and unhurried.

Mr Feroz Dinah

Orthopaedic Surgeon

I cannot recommend Dr. Feroz Dinah highly enough. I came under his care after a serious injury at Epsom and St Helier University Hospitals NHS Trust, where he performed surgery on a severe femur fracture I sustained in June. The results have been extraordinary; my post-op doctor even described my progress as 'extremely good.' The excellent work he did made a very challenging time in my life so much better, and I am forever grateful for his skill and expertise. I was truly moved to find such a clear demonstration of compassion delivered through the quality of his surgical intervention, even though we had never met.

Newmedica Leeds

Ophthalmology

Staff all good, but I had been given inaccurate info before the appt and didn’t wear contact lenses for 2 weeks beforehand altho this was unnecessary as all measurements had already been taken. I then had to wait over an hour to be seen, longer than for the NHS appt. When I mentioned the long wait I was told this was because everyone had wanted a long discussion as they were private appts! Surely this is to be expected and the solution is not to overbook appts. I can’t comment yet on the procedure as haven’t had it yet.

Ms Marion Yau

Podiatrist

I have embarked on a course of treatment to eradicate a fungal infection from one of my big toe nails. Marion commenced this with surgery to remove the damaged and infected nail. I was a bit apprehensive, but Marion was really good at explaining everything and putting me at ease. The worst bit was the injection for the local anaesthetic. Removing the nail didn’t hurt at all, and even afterwards it wasn’t too sore. I would recommend Marion Yau’s clinic for her friendly and professional manner.

Dentistry @ Oceana Boulevard

Dental Care, Dentistry

As I am severely claustrophobic/cleithrophobic, being in a dentist's chair has traditionally been mega difficult. I have been going to this practice for some years now and they have never failed to be genuinely supportive, kind, pragmatic, responsive to my needs. They have given excellent dental care throughout despite me being a blooming awkward patient! If you are fearful of dentists for whatever reason, I would encourage you to contact these guys, they can be trusted to help.

The Lindo Wing at St Mary’s Hospital

Allergy Medicine, Breast Surgery, + 21 more

Overall I got what I needed which is all that matters ultimately. Found it annoying to have to fill in yet another paper form when I’d registered online as requested via email the day before. Yet another different NHS portal - the third I have had to sign up to. Was also not happy to be asked for a credit card when I was there as a fully insured patient. I was told it was ‘policy’ but when I said I’d rather not it no longer seemed to be policy.

Mr Shailesh Agrawal

ENT Surgeon

Outstanding from start to finish. I’ve visited many specialists over the years but I most say Mr Shailesh Agrawal is by far the best. He took his time to explain everything and didn’t rush my appointment. His professionalism and manner was the best I’ve witnessed. Not like some other specialists who just want to give you a quick consultation so they can get the next one in. Brilliant Thank you

Nuffield Health Newcastle

Plastic Surgery, General Surgery, + 6 more

My named nurse Stacey was super. All of the nurses were very responsive and pleasant. Nothing was too much trouble. Veetu one of the care assistants was so kind to me helping me to shiwere sfter the op. The pirters were lovely. The foid was decent and well presented. Coffee was served on a tray with a doyley. Overall I felt like I had experienced proper care, not just another number in a queue.

Mr Ali Bajwa

Orthopaedic Surgeon

Mr Bajwa is a very talented man. He is incredibly knowledgeable & good at what he does. I have had two operations under his care & I am very greatful to Mr Bajwa & his team for looking after me, I really appreciate his kind nature & thoroughness. I would absolutely recommend him & the Spire for treatment. Thank you

Dr Andrew Iles

Psychiatrist

Dr Iles took time to fully and thoroughly update my current condition. I felt he really understood and empathised with issues where I still struggle. He was quick to offer advice and suggestions for paths forward. He also very helpfully offered to provide further information after the session.