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Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

Mr Robert Sutcliffe

General Surgeon

I booked a consultation for my daughter, Olivia Price, with Mr Robert Sutcliffe on Monday 24th November 2025 at 2.00pm. With Olivia’s full consent, I handled all communication on her behalf due to her work commitments. Before the appointment, Mr Sutcliffe’s secretary contacted me to ask whether the consultation could be moved to the following week. I explained that we were due to travel abroad for three weeks to celebrate my husband’s milestone birthday. She advised she would discuss this with Mr Sutcliffe. She later called back to confirm that, in light of our circumstances, Mr Sutcliffe was happy to keep the original appointment — which he honoured. I accompanied Olivia to her consultation. Mr Sutcliffe was exceptionally thorough. He examined her carefully, explained his diagnosis with clarity and compassion, and put both of us completely at ease as he outlined the next steps. He requested a further liver function blood test, which Olivia had done at Nuffield Health Wolverhampton. I asked Nuffield Health to send the results to both Mr Sutcliffe and Olivia’s GP, which was done. Mr Sutcliffe’s secretary informed me as soon as the results were received and assured me they would be reviewed promptly. True to her word, Mr Sutcliffe reviewed the results quickly. His secretary then advised that he had no concerns and that our planned follow-up in the New Year could go ahead as arranged. I would also like to note that, as we were leaving Harborne Hospital, we happened to see Mr Sutcliffe leaving at the same time. It was clear he had come in specifically to see Olivia that day, knowing we were travelling abroad — something he was under no obligation to do. As a family, we found this gesture incredibly thoughtful and deeply appreciated it. Throughout the entire process, Mr Sutcliffe could not have been more helpful, supportive or empathetic. I am truly grateful that we can now go away on our family celebration holiday with complete peace of mind, knowing my daughter is under the care of such a capable, caring and dedicated professional. Exemplary care — thank you. Mr Sutcliffe is thoroughly deserving of recognition Karen S P Mother of Mr Sutcliffe’s patient, O P

Vermilion - The Smile Experts Edinburgh

Dental Care, Dentistry

I endured a horrific accident about 10 years ago when I fell (I believe due to a drink being spiked) and fractured two of my front teeth, one so badly that I had to have root canal work done and a crown fitted, I was devastated to learn that the root canal had failed and had caused an infection which would require further and costly dental work. The staff at Vermilion couldn't have done any better in how they treated me throughout the course of treatment which spanned 3 months. Dr Treagus in particular, must be highly commended, as despite his struggles in drilling through the crown (due to metalwork within the crown) to enable him to carry out the treatment, persevered and kept me informed at every stage, detailing worst case scenarios and explaining very directly what my options were. He and his colleagues managed to create a calm, and at times humorous environment which really helped to take my mind off the seriousness of what needed to be done and what could go wrong. I highly recommend the practice for their professionalism, and sheer determination to achieve a good outcome for me.

Dr. Kushan Karunaratne

Neurologist

A Heartfelt Thank You Dr. Kushan is one of the best doctors i have come across. I am writing to express my deepest gratitude and sincere appreciation for the exceptional care and successful treatment I received under his guidance. From my initial consultation through the completion of my treatment plan, his professionalism, clear communication, and compassionate approach made a significant difference in my experience. He took his time to thoroughly explain my condition and the proposed treatment steps, which greatly alleviated my concerns and allowed me to feel confident and informed throughout the process. I am particularly thankful for the positive outcome of the treatment. I have been feeling much better, and my quality of life has noticeably improved thanks to his expertise and diligence. I feel very fortunate to have been under his care. Sincerely, Shreya

Dr Joe Ramsay

Psychiatrist

My experience with Dr Ramsay couldn’t have been better. As somebody who has had mental illness for 20+ years, never attended a Doctor and was exceptionally apprehensive about even the though of attending a psychiatrist it was so reassuring to have somebody who listened empathetically and gently and sequentially worked through diagnoses and treatment options. Treatment included not just medication but holistic advice with regard to lifestyle factors, diet and exercise, which is very refreshing. His follow up communication to me and my GP was incredibly succinct and accurate. You will not find a better psychiatrist thsn Dr Ramsay.

Dr James Gamble

Cardiologist

Dr Gamble has been a real life saver from the moment he installed my pacemaker 4 months ago. A recent bacterial chest infection has caused me a setback in my open heart surgery rehabilitation, however Dr Gamble has thoroughly checked my heart and pacemaker via ECG and Echo' data and I am re-assured that I am on the mend again. He has explained the issues around my medication and I have complete faith in his guidance and recommendations. He explains things in easy to understand terms and answers honestly all queries raised. I will be booking a follow-up consultation with Dr Gamble again in 6 months time.

Mourne Private Clinic

Dietitian, Imaging (Scans), + 3 more

Rebecca and Lisa both looked after me when I was in recently for a gender scan and genetic testing. They could not have been nicer or more accommodating. After getting my bloods done I felt a little faint and the care I was given by both of them was outstanding. They also made finding out the gender of our first baby incredibly special & wholesome. I would highly recommend the clinic to any new parents out there for any of their scans. The kindness, care and how friendly the ladies were was exceptional! Thank you!

Mr Josef Watfah

General Surgeon

Dr Watfah is a superb doctor and surgeon. He is calm, very kind and most importantly fully aware of you emotional and physically state and provides excellent support during appointments to confirm full understanding and asssurance before and after surgery. Highly recommend Dr Watfah, we need more doctors like him with a real human connection and ability to understand you and put you at ease. You will be in great hands. Thank you Dr Watfah for being an amazing understanding medical professional

Mr Lalin Navaratne

General Surgeon

My mum had a Gallbladder removal & LCBDE by Mr Navaratne, from the very first consultation, Mr Navaratne was very clear & thorough explaining her condition, the procedures needed & what it entailed. Her case was rather complex though not difficult for Mr Navaratne as he was quite confident & kept assuring us of positive outcome. True to his words, mum made a full recovery within 3 days (she’s in her late 70s). I highly recommend Mr Navaratne’ expertise and professionalism & clinical knowledge.

Miss Radhika Krishnan

Ophthalmologist

I've had 2 appointments with Miss Krishnan. On both occasions she was very thorough, explained what she was doing and why, and then explained her findings. She is very personable and gave me the opportunity to ask questions. I was very happy with both appointments. My initial appointment was following sudden floaters with the 2nd appointment for follow up. I'm not sure which category that comes under on the next page, so have clicked one so I can complete the feedback.

Candover Clinic

General (Internal) Medicine, Physiotherapy, + 19 more

Very clean and nice waiting area, the coffee & biscuits are much nicer than the Hampshire Clinic. Reception stall very helpful and efficient. The Polish lady who undertook the ECG was excellent, very helpful and explained what was to be done. With the excellent parking area, coffee & biscuits the whole experience was very pleasant. In addition Dr Bowers was very informative, clear on the results etc. Thank you

VB Aesthetics

Cosmetic (Aesthetic) Medicine, Dermatology, + 1 more

As always I had an excellent experience today at VB Aesthetics from start to finish. The clinic is beautiful,, welcoming, and the team are professional, warm and friendly. Having had a bad experience elsewhere, I wouldn’t go anywhere else and have been going to VB Aesthetic for many years now. . Nurse Vicky always takes her time to listen to me and the results are natural and subtle.. I highly recommended!

Eve Clinic

Osteopathy

I’ve been seeing Luciane for over a year now for issues around EDS and chronic pain. She has been incredibly skilled, knowledgeable, and respectful while also being supportive, sensitive, and humorous over a difficult recovery period. Over the course of treatment, she has gone above and beyond numerous times. I can not recommend strongly enough, wish I could give more than 5 stars.

Mr Fevzi Shakir

Obstetrician & Gynaecologist

Mr Fevzi Shakir carried out a minor procedure in October. Mr Fevzi Shakir explained everything to me clearly before my procedure and l found that very reassuring. Any questions l asked Mr Fevzi Shakir before and after my procedure were fully answered. I found Mr Fevzi Shakir to be very kind and caring. Mr Fevzi Shakir is an excellent consultant and l would highly recommend him.

dentalessence - Burgess Hill

Dentistry

Had my first hygienist appointment in 2years. Reception staff took the time to remind me of the process, rough timeframe and how to access the building. My hygienist team were friendly, informative information without being judgmental. Couldn’t rate it higher.

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

Very welcoming reception on arrival and comfortable waiting room. Appointment started on time and consultation was efficiently conducted with clear explanations of the cause of the problem and practical options offered and explained.