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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Miss Jess McMicking

Obstetrician & Gynaecologist

Jess was incredibly friendly and welcoming from our very first visit, and it was a complete no-brainer to work with her for my pregnancy and delivery. It was so reassuring to have her number throughout the pregnancy - with this being our first baby I had a lot of anxieties, and Jess was so patient in responding and reassuring me with every worry and query I had. I felt very safe and comfortable with Jess during the birth and trusted her opinions and advice completely. Although my birth didn't quite go to plan (when do they ever!) I came away with such a positive experience of birth and most importantly, a gorgeous healthy baby girl. We hope to come back to Jess for our future babies and absolutely recommend her to everyone! Thank you Jess :)

New Victoria Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Pain Management, + 26 more

I was extremely happy with the hospital and the level of care I received. From the moment I arrived, all of the nurses and staff were kind, professional, and incredibly attentive. I felt genuinely well looked after at every stage before and after surgery. The nursing team made me feel comfortable, reassured, and supported, always checking in on me and making sure I had everything I needed. Their calm and caring approach made a big difference and helped me feel at ease throughout my stay. The hospital environment was clean, well organised, and very reassuring, and the overall standard of care was excellent. I am truly grateful to the entire team and would highly recommend this hospital to anyone undergoing treatment or surgery.

Newmedica Newcastle

Ophthalmology

I was extremely nervous having had a bad cataract surgery experience previously. However the staff went out of the way to make me feel comfortable, with a particular shout out to Bruce who was calm, funny, knowledgeable and held my hand throughout the procedure. Mr Ainsworth was warm and kind, it was good to meet him before the surgery. The whole procedure was explained and was over so quickly. It was a very personalised experience and my recovery has been quick and straightforward. I cannot recommend Newmedica highly enough, particularly for nervous patients.

Mr Nimesh Jain

Orthopaedic Surgeon

Had shoulder surgery as a day case, all went really well. 8 weeks later I was still in considerable pain and went for follow up appointment with Mr Jain. He fully explained what had been done to my shoulder and showed me photographs taken during the operation and said that the pain I was in was to be expected bearing in mind how much work I’d had done. His words gave me more confidence to move my arm more than I had been doing and four weeks later I’ve now been signed off and have great flexibility in my arm, most importantly of all pain-free flexibility.

Mr Vishal Prasad

Orthopaedic Surgeon

Mr Prasad was recommended by a surgeon friend. When we met, he took the time to fully understand my issues and what I wanted out of the process. He has a very pleasant bedside manner and answered all of my questions in a way a layman could understand. I was confident I had made a good choice. The experience at the hospital was outstanding. Everyone at the Runnymede was professional, courteous and reassuring. The procedure had an excellent outcome and exceeded my expectations. Would I recommend Mr Prasad to a friend - YES!

Mr Gavin Macpherson

Orthopaedic Surgeon

I had severe osteoarthritis in my right hip and I knew I needed a hip replacement. From my first consultation with Gavin he explained everything and his manner was calm and reassuring. I have a terrible needle phobia and all the nurses and staff were so kind to me. I must thank Gavins anaesthetist Alastair he calmed me down and my whole procedure was carried out very professionally. I cannot recommend Gavin and his team enough I am looking forward to my recovery and going back to my everyday activities with my brand new hip.

Spire Manchester Hospital

Cardiology, Dermatology, + 11 more

Spire Manchester Hospital is exceptional in every sense. The nursing staff who cared for our son were outstanding and made the entire experience feel calm and reassuring rather than clinical. In particular, Sarah was wonderful — attentive, warm, and highly professional, creating an environment that didn’t feel like a hospital at all. The standard of care throughout was exemplary, and this was without question the least stressful surgery experience we have had. We are extremely grateful to the nursing team.

The Royal Free London Private Patients Unit

Breast Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 18 more

Having been for a much longer and more complicated surgery, a year ago, I already knew that I would be in good hands for this, more minor procedure. The staff as so attentive and friendly, it was lovely to see most of the same familiar faces and to be remembered by them. Everything is exceptionally clean and I felt very well looked after, my consultant saw me before and after the procedure and kept me well informed. The anaesthetist also explained everything that would happen, answering any questions.

Dr William Bruce-Jones

Psychiatrist

Dr Bruce-Jones was the first person in many years of searching who offered me a diagnosis and help to control my symptoms. It was an huge relief to finally speak to someone with his knowledge and professional manner. He continues to follow up with me and having his expertise to call on if required is a great help. I would recommend him without hesitation to anyone looking for clarity and a solution for their mental health issues. His advice has changed my life.

Dr Bindu Nair Radha

Paediatrician

I had a wonderful experience with our neonatal pediatrician appointment. The Dr Radha were kind, patient, and very supportive, which made a stressful time feel much easier. The doctor took the time to explain everything clearly, answered all our questions, and treated our baby with great care and professionalism. I felt listened to and reassured. I am very grateful for the excellent care and would highly recommend these neonatal services .

Mr Shailesh Agrawal

ENT Surgeon

I went because I’d had an issue with my left ear for around 6-12 months I was give a quick examination and the wax was sucked out, I was sent for a hearing test and an mri scan in my ear canal. On my return visit I was prescribed some steroid drops which resolved the issue in around 48 hours and even though I completed the bottle I’ve had no problems since, this was all done within a short period of time and wasn’t drawn out.

Practice Plus Group Hospital, Plymouth

General Surgery, Imaging (Scans), + 2 more

My visit was well run with all preparations going smoothly. Apparently it was rather difficult to waken me after the operation and therefore had to remain overnight. I was told that I would be contacted approximately four weeks after, but this didn’t happen. I would have liked to have been explained the reason for the problem with my awakening as it might be useful should I need a general anaesthetic in the future.

Mr Noaman Sarfraz

General Surgeon

Mr Sarfraz is a lovely man and a superb surgeon! He is very friendly and easy to talk to and made my recent surgery as stress free as possible, given the circumstances. He is clearly an extremely skilled and experienced surgeon and takes real pride in his work. I honestly couldn't have wished for anything more from my treatment and cannot recommend him highly enough.

Spire Regency Hospital Macclesfield

Allergy Medicine, Cardiology, + 17 more

Overall, this was an extremely swift and positive experience from first consultation to post op. care. Mr Jain's approach, professionalism and time was much valued. Ongoing physio at the Spire is super. Still a long way to go to return to a fully functioning shoulder but that's my job! All involved have given me confidence in my ability to heal. Thank you.

Nuffield Health Leicester Hospital

The experience was very good. However it would be very helpful if X-Ray, MRIs, were confirmed with a text., including date and time of appointment. Also Outpatient reminders do not include the actual time of the appointment and with whom which again would be extremely helpful and may well reduce number of missed appointments.