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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

Moorfields Private Eye Hospital

Ophthalmology

Moorfields truly deserves its reputation as the best eye hospital in the world. Mr Pal is an exceptional surgeon,highly knowledgeable, calm, polite, and genuinely caring. I have been living with diabetic retinopathy for a long time, and the fear of losing my sight has been constant. Thanks to Mr Pal’s expertise and treatment, my vision is now stable, and I feel reassured that my eyesight is safe. I am also deeply grateful to the entire team who supported me throughout this journey. Mr Pal’s secretary was wonderful, and the lady I spoke to on the phone took the time to explain every step clearly and patiently. She followed up with a detailed yet easy-to-understand email outlining the treatment and costs, which made a very daunting situation much easier to manage. The nursing staff were equally outstanding—kind, attentive, and reassuring at every stage. While the treatment is expensive, it is absolutely worth it when it comes to preserving your eyesight. After living in fear for so long, this care has given me peace of mind and hope again. I feel incredibly fortunate to have found Mr Pal. I discovered him purely by chance through an acquaintance, and I would wholeheartedly recommend Moorfields Eye Hospital and Mr Pal to anyone. I truly hope more people become aware of the outstanding work he does.

Check4Cancer

Diagnostics & Testing, Oncology

This whole experience has been rubbish. One of the questions asked if I had ever had polyps, which I had but 15 years ago, and because I clicked yes, recommended me as not suitable for screening...a lot can happen in 15 years, and it didn't ask me how long ago it was. The form was clunky to use and complete. In the results letter it said if I still wanted screening despite my results, to go to my results page. However when I went to that page it gave no options to select screening. It showed a Submit button on the results page, but would not let me proceed as I had not selected a service, however there were no services to select. The results letter gave me a link asking for feedback, either a quick survey or a detailed survey. When I clicked the detailed one it came up with an Error404 message. When I clicked the quick survey, it asked me questions about recent visits, were the staff friendly, was the practice clean etc, instead of asking any questions about my experience with the recent cancer screening survey...they were completely irrelevant.

RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Made typos on my medical documents several times regardless of me flagging they require updates Can’t schedule simple appointment times and check with people if they are available instead sending random meeting times which clash with my work On 3 occasions now I have tried to join a meeting to have no one there Even if I am having problems connecting and 2 mins late someone should be in the allocated slot waiting especially given the people you are meeting with are disabled All this titration has done is add extra stress to my life instead of helping anything I am now going through medication withdrawals because I have been unable to meet in my titration meetings regales of me flagging several times that these timings do not work with my work commitments and now I have extra stress and pressure on my life at an extremely stressful time Would not recommend this to anyone it’s taken me a whole year since my diagnosis to even get to this point and I am still being messed around

Practice Plus Group Surgical Centre, Devizes

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

I was made to wait 6 months for my cataract operations because I had a cardioversion. This is a short sedation rather than a general anaesthetic. I have been given no clinical explanations for this. I am in perfect health despite my age. I understand that a normal waiting time at other hospitals is 6 weeks with good recovery after a major operation. I suspect there are no clinical reasons, just a bureaucratic hesitation to take the slightest risk. I wonder how many patients discover that “Well soon” should be retitled “Well sometime”. Your bureaucratic incompetence is illustrated by your list of specialists which does not include the name of my surgeon, your lead ophthalmologist Dr Marzena Raszewska. It is her recorded ability that persuaded me to wait the 6 months rather than seek an alternative.

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

Hospital was dirty. Room was dirty. Was provided with a pillow that was fully stained yellow on one side with no pillow cover. One of the nurses saw it when he turned it over but I had already been lying on it for hours. Went to the surgery without any pillow only to wake up to another stained pillow without any cover. Found a toenail on the bed. Very unhygienic and was not comfortable. Staff were ok. Food received was not what I ordered, so left without eating anything. Will only be coming back for my second operation because it is the surgeons only practice that is close to where I live, otherwise would not be returning. Hygiene is most important in these environments and it was not to par at all. Worse than NHS.

One Hatfield Hospital

Audiology, Cardiology, + 21 more

Main reception lovely and consultant was great. Imaging receptionist was blunt and frankly dismissive. Now paying invoice for consultation the original price was quoted on phone I found it’s £20 more which isn’t much but when you are self funding every £20 counts! When I complained I was directed to the fees as outlined on my original appointment letter which state it would not exceed £150 which it obviously doesn't but it wasn’t explained that the figure quoted on phone was only an estimate. Pricing should be communicated more clearly for those who don’t have insurance. So far, apart from consultant, a disappointment.

Loughview Health

General Practice (GP)

After not getting an appointment with our GP I decided to book an appointment late on in the afternoon when I became concerned with my child. I was able to book online with ease and had the appointment for 35 minutes later. The staff were welcoming and it wasn’t long in the waiting room before we were seen. Fiona made my child and myself feel at ease and did a thorough check. She even offered a follow up MOT check the next day which left me very reassured. This is the third time I’ve used the clinic and would recommend to anyone needing piece of mind when they can’t access their own GP unfortunately..

Mr Muzaffar Ali Anwar

Vascular Surgeon

I had both of my legs treated by Dr Anwar and I would highly recommend him to family and friends for any procedures they may be considering. He was extremely clear and explained everything in detail, which made me feel completely relaxed throughout the procedure. Dr Anwar consistently checked in on me to ensure I was comfortable, and I really appreciated how attentive and caring he was. He truly listens to his patients and creates a personalised plan, which made the whole experience even better. A fabulous surgeon who delivers an A-class service — well worth it.

Mr Benjamin C Caesar

Orthopaedic Surgeon

Mr Caesar performed Shoulder Surgery on me in August 2025 and I have had 2 follow up consultations since then. Mr Caesar is always so welcoming, kind and understanding and made me feel very at ease, especially on the day of the operation. He explained everything so thoroughly which gave me confidence and reassurance and that same care and attention has been consistent in all my appointments that have followed. It is very evident that Mr Caesar goes above and beyond for his patients and I would highly recommend him to anyone.

Dr. Sebastian Hendricks

Audiologist, Audiovestibular Medicine Practitioner, + 2 more

The doctor was absolutely fantastic, very kind, patient, and understanding of A’s needs. A has additional needs and can become anxious during appointments, but the doctor handled him with great care and calmness, which made a huge difference. Because of this supportive approach, As was comfortable and cooperative, and the appointment went very smoothly. As a parent, this means a lot to me, and I truly appreciate the time, empathy, and professionalism shown. Thank you for providing such excellent care.

Dr Padmanabhan Subramanian

Orthopaedic Surgeon

I can't praise 'Dr Paddy' highly enough. From a clear explanation of the proposed procedure, to carrying out the operation and even taking the time to drop in on me at discharge, he was superb. The quality of his surgical technique is borne out by an amazingly speedy recovery. In less than three weeks I was off crutches around the house, in less than 5 weeks taking short walks outside and driving, all without any noticeable discomfort or difficulty. 5 stars are not enough. THANK YOU!!

Mr Shehzaad Khan

Orthopaedic Surgeon

I couldn’t have asked for better care after my accident. Mr Khan and his team provided clear, informative guidance and walked me through all options patiently—often answering repeat questions until I felt fully comfortable. They were attentive to my nerves before surgery, and the aftercare has been excellent. The operation has been a clear success: the repair feels solid and lasting, and I now have more strength in my injured leg than before the accident. Highly recommended.

Miss Heena Mehra

Obstetrician & Gynaecologist

I had a hysterectomy under Dr Mehra’s care and she was excellent. From the first consultation, she was attentive, listened to my concerns, and explained everything clearly. Her compassionate approach made me feel at ease. The surgery went smoothly and her aftercare was outstanding. She checked in regularly and was always available for questions. She genuinely cares about her patients. I highly recommend Dr Mehra for her skill and compassion.​​​​​​​​​​​​​​​​

Associate Professor Anand Kelkar

Urologist

Today I met with a great doctor in science, persuasion, and respect. When I saw him, he gave me the feeling that he was an old friend. It was a warm meeting, and I am happy because he convinced me of the right decision for treatment. All my thanks and appreciation to him, the hospital, and the NHS. Thank you again to everyone in the organization for their cooperation in providing services to us, and I especially mention Dr. Rennie Al RT. Ahmed S

Dr Carol Xie

ENT Surgeon

Dr Xie was very polite and professional, explaining things clearly and with an appropriate level of detail. She seemed very confident when meeting us before surgery which helped to put us at ease. At the post-op she was very good and more personable which was nice. She never talked down to us like we have experienced with other surgeons. I am glad our surgery went ahead with Dr Xie.