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St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I have just returned home after a full hip replacement. We were recommended to St Joseph’s and I can’t speak highly enough of the team and the care I received. Many things stand out. The friendly, yet professional ambience, the obviously good relations and communications across all staff. Although my visit lasted only just over 24 hours, at no time did anything feel rushed or ‘conveyor belt’. Just well organised with a feeling that I was being very well looked after. The room and facilities were first class, comfortable and super clean. The operation itself was clearly explained and went without hitch. There was a lot of experience in that room, not least of the lead consultant and anaesthetist. Recovery was also much quicker than I expected, with excellent follow on from the Physio team and 6 sessions into the future as part of the package. I would finally like to express my thanks to all the staff who have made such a positive difference for me.

Bourn Hall Fertility Clinic, Cambridge

Fertility Medicine, Obstetrics & Gynaecology

I am currently undergoing treatment at Bourn Hall. At every single step the members of staff have exhibited amazing customer service. Every single nurse, receptionist, doctor, anaesthetist, embryologist, pharmacist and everyone there has been respectful, kind, gentle, reassuring, calm and knowledgeable. In particular, Nurse Dawn at Cambridge has gone above and beyond to support me as an autistic patient. She has patiently answered all my questions, made adjustments for my comfort, and reassured me over and over again. She even popped my teddy from my bag onto my bed for me when I was recovering from general anaesthetic which was so touching and thoughtful. I am also particularly thankful to the embryologist team who also have found ways to adhere to my special requests. I'm also thankful to the anaesthetist who held my hand as I fell asleep under general anaesthetic because I was so frightened. I cannot fault our experience at Bourn Hall.

Miss Yasemin Tavsanoglu

Plastic Surgeon

I have been seeing Yasemin for years and cannot recommend her highly enough. I have seen her for Botox/Profihlo treatments and the results have been nothing short of exceptional. Everything she does looks incredibly natural—never overdone—just a fresher, healthier version of me. The results last beautifully, and I honestly wouldn’t trust anyone else with my face. She is an absolute pleasure to visit: warm, reassuring, and truly skilled. Her precision and professionalism are unmatched, and she always takes the time to listen to my wishes and concerns. I also really appreciate her follow-up care; it shows how much she genuinely cares about her patients. If you’re looking for subtle, natural, long-lasting results, I cannot recommend her highly enough. More recently I have also seen her for a small surgical procedure, to remove a suspicious mole. Again, she operated on me with the utmost care and I couldn’t have asked for a better result.

New Forest Psychiatry

Psychiatry

The appointment itself was very positive. Dr. Robert Gordon was calm, validating, and genuinely listened. The room was quiet, warm, and set up like a cosy study, which made it feel safe rather than clinical. He explained the diagnostic impressions clearly at the end in a way that finally made sense, and it didn’t feel dismissive. I left feeling understood in a way I haven’t experienced with other services, although the level of positivity felt unexpected and left me a bit uncertain about how to interpret it. The only issue was the arrival process. My appointment was in the late evening, and reception was closed. It wasn’t clear where to check in, and I had no phone signal. I had to rely on Wi-Fi and the website photos to work out where to wait. Overall, despite the initial uncertainty about the building, the clinical experience was extremely positive. Everything went smoothly, and the assessment itself was very professional.

VIP Hearing Solutions London

Audiology

Very pleasing experience. I was given plenty of time, and had a thorough examination of my ears, with the removal of wax, followed by a full hearing test. I returned a couple of weeks later, and having been shown several different hearing aids, went for ones that fit into the ear, with no wires or pieces behind the ear. I now have them on a months trial to see how I get on with them. I was quoted a price, which I understand I will pay if these are the correct ones for me, but only when I am totally satisfied. There is then a 3 monthly check included in the price. I believe I can try others if these are not right for me, and Mr Clive who I saw, was most helpful and understanding of a lady who hated the idea of wearing hearing aids!

Candover Clinic

General (Internal) Medicine, Physiotherapy, + 19 more

De Holden has done more than she knows. She has been the first doctor that has listened to me and made me not only feel heard but also like I’m a whole person not a group of symptoms and issues with no end in sight. Dr Holden has a lovely manner about her and actually cares about her patients. The whole process was simple and the best decision I have made. I now need to work on a more in depth action plan to more forward with but know I can go back and get help to more forward if needed. This appointment helped me more than any medication could. It gave me my sense of self and not like I was making it all up. I wholly 100% recommend Dr Holden if you are struggling with joint pain because she cares and that is unfortunate rare today

Mr Bart Decadt

General Surgeon

Extremely kind and caring surgeon. No charge for initial consultation for sleeve gastrectomy. No rush. No pressure. Full explanation of what to expect. Post op came to see me and explained the procedure... with photos. Calm and reassuring. I chose this surgeon as I had witnessed his behaviour with patients on the ward where I work. Follow up care continued for 2 years. I have lost more than 70% of my excess weight. For those thinking sleeve gastrectomy is a quick and easy fix... it's not! But the surgery has changed my life for the better. I would absolutely RECOMMEND Mr Decadt if you are thinking of having weight loss surgery.

Mr Feisal Ali Shah

Orthopaedic Surgeon

I had a great experience for my uni knee operation from start to finish and my knee is making great progress back to where I want it to be …. the rest is now down to me and to keep doing the physiotherapy / exercises. Mr Shah has always answered all my questions in a professional, approachable and understandable manner. I did have further questions when I had mulled things over at home and these were immediately answered without hesitation . Mr Shah was recommended to me and I’m so glad he is my consultant surgeon and yes, my other knee, when the time is right which is looming, will definitely be under his knife .

Dr Hemant Sharma

Gastroenterologist

Myself and my husband were very impressed with Benenden - from the cleanliness and facilities at the hospital to the staff who from the get go were incredibly helpful and welcoming. Special mention of Dr Hemant Sharma and nurse Claire who took my blood sample. Dr Hemant Sharma was incredibly helpful and explained everything in clear detail for me and Claire put me at ease from the minute I walked into the room, I really felt looked after and left feeling confident in what next steps are to address my concerns/symptoms. Would absolutely recommend Benenden to family and friends.

Nuffield Health The Holly Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Gastroenterology, + 10 more

Holly House and its staff are excellent. The whole atmosphere was one of cleanliness, professionalism and friendliness Particular mention should go to Mo, my nurse throughout the day. He was calm, honest and made me feel comfortable and that my concerns were listened to. A great asset to the staff. (My only complaint was I was told to arrive at 6.30am, as I was to be first on the list at 7.30am; to then be told my operation would not be until midday. I didn't even bring a book! However, I did get to watch four episodes of Frasier back-to-back, so it wasn't all bad!)

HCA Healthcare UK The Portland Hospital

Obstetrics & Gynaecology, Fertility Medicine, + 1 more

The C-section itself was handled in an extremely professional and calm manner at The Portland Hospital. All of the midwives were exceptional; kind, reassuring, and incredibly supportive both during the procedure and throughout my recovery. The post operative care was excellent, and the team went above and beyond to support us as first-time parents, offering guidance and reassurance whenever needed. Our experience at The Portland Hospital was outstanding, and we felt genuinely cared for at every stage.

Mr Hasan Ahmed

Orthopaedic Surgeon

Mr. Ahmed was amazing - right from the initial consultation, explaining everything along the way with regards to the procedure and post-operative expectations. His calm, engaging and thoroughly professional approach put me very much at ease, and the operation was a great success. 6 weeks on from the surgery, my elbow is in excellent shape, no pain at all and I am incrementally returning to normal life. I’m very happy to be able to leave such a positive review - I am over the moon with the result!

Dr Joseph Kwan

General (Internal) Medicine

The Cleveland Clinic London in patient hospital, provides an holistic approach towards recovery. Dr Joseph Kwan tested everything in order to provide me with confidence moving forwards. The equipment is cutting edge, the physios and occupational therapists were both professional and realistic with goal setting. I would wholeheartedly recommend the services of Dr Joseph Kwan and the team here at The Cleveland, who have made my recovery both accelerated and comfortable.

UK Vein Clinic - Manchester

Vascular Surgery

The staff were all extremely friendly, approachable and knowledgeable, being happy to answer all my questions and put me at my ease. The procedure was quite uncomfortable at times but the staff were on hand to reassure me and to warn me when to anticipate some discomfort. Once the procedure had been completed, the discomfort totally dissipated and l haven't felt any pain at all since - none whatsoever!

Mr Jacob D’Souza

Oral & Maxillofacial Surgeon

Very skilled and empathetic surgeon, very clear explanation, great secretarial support too which matters. I would highly recommend to anyone needing treatment over and above what the average dentist is capable of. He was very proactive walking me round the hospital getting X-rays and the like which may have taken a while otherwise . The surgery itself was quick and painless and calm.

Dr James Thing

Sport & Exercise Medicine Doctor

Dr Thing was very professional and efficient. He sent me lots of information prior to the injection appointment so I could understand how the treatment would work. Dr Thing explained the process during each part of the procedure. He has a good bedside manner and when I asked if I could look at the scanner monitor to see the fluid go into my knee, he was happy for me to do so.