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Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I had booked an echocardiogram with a female technician, and had taken the day off work to attend, but when I arrived and asked about the female technician (to confirm), I was told that a female was not available, which was extremely disappointing. I had called twice earlier in the day (before travelling to the appointment) to confirm that a female was available, but no one in the echo department answered the phone. Further, I have been attending the Cleveland Clinic since March of last year, when I had a subarachnoid haemorrhage, and had been told that my standing request for a female echocardiogram technician had been recorded in my patient profile. The staff in the imaging department seemed to be surprised that a woman having this test would insist on a female technician, which indicated a lack of sensitivity and training, and they appeared not to know how to handle this situation. So, not only did I waste my time and lose a work day due to this oversight, but I had to cancel my follow-up cardiology consultation, and now cannot take time off work to reschedule until the new year, which has created a very stressful situation for me. In my opinion, the Cleveland Clinic should always have a female echocardiogram technician on duty, for women who are uncomfortable with a male, and the front desk staff needs much better training in this regard.

Mr Tim Bracewell-Milnes

Fertility Medicine, Obstetrician & Gynaecologist

We first saw Dr Tim around 18 months ago for a Fit for Fertility consultation and knew from that point that if we did need to have IVF, we wanted to do it under his care. After months of trying, appropriate investigations and lots of reassurance from Tim, we went ahead with IVF and couldn’t have felt more supported throughout - not just with in-person and video consultations when we needed, but also the quick emails in between for the inevitable, forgotten-to-ask questions. Tim has shown genuine kindness and empathy to us as patients, providing a high degree of personalised care which we are incredibly grateful for. Aside from working with Dr Tim we have had an amazing overall experience at The Lister in Chelsea. The whole team from reception, nursing, accounts, other consultants and sonographers (Kerry in particular) have made what is a stressful few months all the more manageable.

Mr Rikki Mistry

Plastic Surgeon

I would like to take the opportunity to thank Mr Mistry for the fantastic surgery that he performed on my right thumb. I am now pain free in the right thumb and it is in a much better position after many years of discomfort and being told nothing could be done . I could not fault my treatment from start to finish at the Spire Alexander Hospital. One thing that would just make it absolutely perfect is if in the coming months it would be possible to consider having the hand therapist attached to the Alexandra so that the procedure is started and finished at the one Hospital. Whilst MCH hand therapist we're very quick and helpful it was very difficult getting in touch with them if you had a problem with the splint etc . I do think that it would just help to make people feel a lot more secure if as I say it was all under the one Hospital.

Vision Scotland Edinburgh

Ophthalmology, Optometry

My surgeon was Shohista Saidkasimova and she was really wonderful. She put me at ease during the initial consultation, extremely interested in all my questions and explaining all items of the surgery in layman’s terms. During the operation she asked what kind of music I liked and supplied this in the background, not intrusively but loud enough to provide an excellent distraction. But what really impressed me was the way she interacted with me personally throughout the operation. I have nothing but praise for this lovely lady and would throughly recommend her.

Kingsbridge Diagnostic and Treatment Centre

Diagnostics & Testing, Gastroenterology, + 4 more

Arrived at diagnostics centre and was just expecting a consultation with a further appointment for procedure was feel anxious but was made to feel welcomed and reassured by all receptionist was really pleasant as was my nurse Eileen I believe her name to be. I then met Mr Muen who was very polite, reassuring and empathetic. To my surprise my procedure was carried out within this appointment saving me further anxieties, travel and time. I was absolutely taken back by the complete professionalism of all at Kingsbridge Thank you from an extremely happy patient.

Newmedica Slough

Ophthalmology

We checked in early, due to traffic, 20 minutes early at 13.10 for an appointment at 13.30. At 14.05 I returned to the reception desk to ask why a large number of customers had arrived after us and been seen before and the Team Lead stated that she would check for me. She came back 3-4 minutes later to notify us that the reception staff had not booked us as arrived. We were told that they were sorry and that we would be moved to the front of the line. We did not have a very good experience with you.

Clayton Ward at Queen Charlotte's & Chelsea Hospital

Obstetrics & Gynaecology

I would very highly recommend the Clayton ward. We have had two babies there and were really well looked after by kind, happy staff (doctors, midwives, assistants, catering and reception) who taught us a huge amount about how to care for a newborn. Having access to 121 support from midwives anytime day or night is just invaluable. The food was very good (for hospital food) and we genuinely looked forward to it each day - it really helped us recover as sleep deprived parents.

Dr James Good

Oncologist

My experience with Dr Good was excellent. I was treated with respect, dignity, and professionalism at all times. Dr Good made himself available to discuss the forthcoming treatment, and to fully explain the treatment process, making sure I was completely aware of what was to come. Dr Good has a very comforting, reassuring manner, while retaining his professionalism at all times. I genuinely felt I was in the safest hands possible. I wouldn't hesitate to recommend him.

Ringway Dental

Dentistry

My recent visit I had my regular checkup and cleaning done and when I came back in to have work done and honestly this place always out preforms makes you completely at ease and the constant advice on how to better maintain my teeth and it’s always done with a friendly atmosphere from the moment you walk in. Ringway is by far the best and my most favourite practice. Kate always sees me for my clean and Sarah for my dental work ☺️ Warm regards Brandon

Dr. Haus Dermatology

Cosmetic (Aesthetic) Medicine, Dermatology

Dr Haus is a master of his craft. I have been visiting Dr Haus for several years now for a variety of treatments, including lasers and injectables. He is extremely knowledgeable, passionate and caring, and my results, due to his artistic eye and precise skill speak for themselves. Dr. Haus's clinic is immaculate, spotless, beautiful and relaxing and the staff are so friendly, efficient and capable; nothing is too much trouble. Outstanding!

Knightsbridge Doctors

General Practice (GP), Imaging (Scans), + 5 more

My experience at Knightsbridge was truly exceptional. I arrived early but the team was delighted to let me wait comfortably in the warm. When I was ready to be seen, I was greeted by Dr Michael Smith. His friendly and welcoming nature instantly put me at ease, even though I was already feeling anxious. The medical exam was done with professionalism and Dr Smith talked to me throughout which I appreciated. I can not express my gratitude enough.

Dr Arjun Prakash

Gastroenterologist

Apart from the fact that they we're running over an hour late the whole experience was absolutely amazing. I was put at ease from the moment I arrived until the moment I left. Everything was explained well and I felt listened to and looked after. For such an invasive procedure it was a much better experience than I was expecting. Dr Prakash and the team were incredible.

Miss Katie Sanders

Dietitians

Katie was extremely knowledge and really listened to my problems, asking questions that I’ve never previously been asked by any other medical professional She was extremely friendly and easy to talk to, making me feel at ease and in very safe hands Furthermore, she has gone above and beyond post-consultation to help me. Already looking forward to our next session

Dr Arjuna Imbuldeniya

Orthopaedic Surgeon

Dr Imbuldeniya was so welcoming and made sure to understand what had happened to date before suggesting the way forward. He took time to go through the options, how he intended to carry out the procedure and the aftercare. He answered my questions and reassured me on a number of matters. He was professional, friendly and just so kind. Thank you.

Dr Daniel Fishman

Rheumatologist

Dr Fishman immediately put my daughter at ease, he listened to her explanation of her symptoms and wrote notes while she was talking, his vast knowledge and experience was clearly evident and his examination was thorough. His diagnosis was accurate and his advice on management of her diagnosis was very helpful

Mr Chethan Jayadev

Orthopaedic Surgeon

Mr Jayadev was once again both detailed in his diligence and pragmatic in his suggested strategy. Truly consultative and interested in the day to day reality of his patients, he treats the reality of the symptoms as much as the physical diagnosis. Highly recommend.