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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I attended the Neurology Clinic at Cleveland Clinic, Portland Place London for a second medical opinion (covered by my insurance) and I had ALL medical reports with me. The booking process was straightforward, and the reception team were excellent—very responsive and professional, with great customer service. I also appreciated that the clinic arranged for my MRI images to be transferred ahead of my appointment, so the consultant would have access to my medical history. Unfortunately, I was very disappointed with how the consultation itself went. I came with up-to-date MRI scans (completed recently through an NHS neuroscience unit), along with relevant medical reports and test results. However, the doctor did NOT properly review my MRI images, stating they were “bad quality,” and instead suggested I pay privately for repeat MRI scans at Cleveland Clinic London 3Tesla MRI scanner (my all mri's were done on 3Tesla scanners). He also recommended another lumbar puncture, again privately, despite the fact that I have already had one. Overall, I left with the strong impression that the focus was on arranging further paid tests rather than reviewing the information already available and providing a clear second opinion. In the end, I did not receive any meaningful second medical opinion, no conclusions were offered, and I felt I had not been listened to. To be fair, Dr Wallace Brownlee was polite, kind, and his manner was professional. The neurological examination was fine. However, I still left without any explanation or diagnostic opinion, despite no recent change in my clinical picture that would obviously justify repeating tests before offering an assessment. Based on my experience, I would not recommend Dr Wallace Brownlee for someone seeking a genuine second opinion.

Practice Plus Group Hospital, Shepton Mallet

Ear Nose & Throat Surgery (ENT/Otolaryngology), General Surgery, + 5 more

Admin efficiency Things didn't get off to a great start when there seemed to be an issue regarding what my insurance would cover, even though I had received two confirmations from the insurer over the phone and one confirmation by email. I felt a bit like a criminal and that I was lying about the treatment being covered. In the end, the insurer had to phone Practice Plus direct to sort it out, because no-one would believe that I was telling the truth. I've never come across this problem before at the Spire or the Nuffield. Usually the admin trail works very smoothly. Cleanliness The carpet in the waiting area is dirty and is covered in tea/coffee stains. There were pubic hairs on the toilet seat in one of the toilets by the waiting area. Not great at all. Waiting Time I am a private patient and I usually use the Spire in Bristol or the Nuffield, which run to time. My appointment for an injection was 30minutes late. Unacceptable. Staff To be fair, some of the staff are lovely. But some of the staff are downright rude. When I went to speak to one of the receptionists after waiting for my appointment for over 20minutes, I simply asked to check that I was on the system. The answer "yes". Oh I said, it's just that I haven't been called yet. Is there a delay? The answer "yes" - and a roll of the eyes to say "yes and your problem with that is??" I have to have another appointment at some point, so let's hope that my next experience is better.

Mr Conal Quah

Orthopaedic Surgeon

I’d long ago resigned myself to the fact that I was going to be in pain and essentially disabled because of knee problems for the rest of my life. In July of 2025 a full knee replacement operation was performed on my right knee at the Royal Derby hospital. The result has been nothing short of a miracle. The pain is literally non existent. The range of movement resembles my left knee. I’m climbing ladders to carry out home improvements, I’m taking walks with my little one, I’m able to carry on with my hobbies which involve working on cars and motor cycles. All this after only 6 months of the operation. Thank you doctor Quah. Thank you also to all the wonderful people I’ve had the pleasure of meeting along the way and for all their assistance and patience with my grumpiness at times. From the food service lady who brought me a snack out of hours because I was peckish and thank you to all the nurses, doctors, orderlies… so many.. too many to mention Thank you everyone. I’m disappointed that I can’t go back in time and thank everyone personally, but hopefully this message gets to the right people and they’ll know who they are..😃

GenesisCare Cambridge

Oncology

I was referred to Genesis by the NHS consultant oncologist to receive radiotherapy and hormone treatment for for my diagnosed advanced prostate cancer. I was seen very quickly at the Newmarket (Cambridge) branch of Genesis. The facilities are modern with state of the art CT and radiotherapy equipment. At all times the staff of all disciplines and specialties were extremely helpful and understanding. After 4 weeks (20 sessions) of radiotherapy my regular attendance finished. However I will continue to have regular reviews there with the oncologist and be given the specialist hormone therapy and other pills to be taken for 2 years. Another impressive feature at Genesis is the inclusion of gym sessions under personal guidance from two expert trainers. This is most helpful in countering the muscle loss resulting from hormone therapy. I am continuing with these sessions for some weeks after completing my treatment. In summary, Genesis Care has provided the highest possible standard of specialist cancer treatment and I would strongly recommend this organisation when radiotherapy treatment is needed.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

This was my first colonoscopy procedure so I didn’t know what to expect and was quite anxious. Looking at the patient reviews on this site beforehand really helped me so I wanted to add my own comments here as well. The 2 day preparation for my late afternoon procedure (fasting and drinking the cleansing medication) was actually the worst part, however I followed the instructions and kept myself very hydrated throughout, that along with a couple of boiled sweets in the last couple of hours to stop the hunger pangs really helped. The clinic staff were all really friendly and helpful from the moment I arrived and talked me through the process throughout so I knew what to expect. I had sedation for the procedure itself which was completely painless, and I got the results quickly. At all times my wellbeing was prioritised by the staff, with 1 to 1 nursing and a very welcome drink and biscuit afterwards. Special thanks from me to Roberta and Dr Khan, and my aftercare nurse whose name I forgot (sorry!)

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

I had a really positive experience at The Harborne Hospital. I was greeted warmly on arrival and was actually seen before my appointment time, which was very much appreciated. My consultant Mr Leung truly listened to me and took the time to understand the full picture of how I’ve been feeling. He was extremely thorough, and for the first time in a long while, I left feeling hopeful — hopeful not only that my pain can be better managed, but also that I may finally get a clear diagnosis of what is actually happening to me. I really appreciated how carefully and thoughtfully everything was explored. Every member of staff I met was kind, professional, and supportive. The level of care and compassion shown throughout my visit was outstanding. I wouldn’t hesitate to recommend this service.

Dr. Haus Dermatology

Cosmetic (Aesthetic) Medicine, Dermatology

I recently had a CO₂ laser treatment at Dr. Haus, and the experience was excellent from beginning to end. At 54, I’m focused on keeping my skin healthy and firm, and this treatment was exactly what I needed. It boosted my skin’s texture, brightness, and overall vitality in a way that feels natural and refreshed—not overdone. Dr. Haus and his team were professional, caring, and incredibly reassuring throughout the process. I’m thrilled with the results and highly recommend the CO₂ treatment to anyone looking to rejuvenate their skin with real, visible improvement.

Mr John Ferris

Ophthalmologist

This is the second cataract operation I have been through with Mr Ferris. The first some three years ago and now on my left eye in December 2025. On both occasions Mr Ferris treatment was outstanding. While he is extremely professional, his manner is also reassuring and straightforward. He explained my options regarding lenses very clearly, also what would happen during my surgery. His online videos were particularly helpful as I was able to view these before our initial meeting.

Dr Parkash Lohana

Plastic Surgeon

I had a breast reduction and uplift with Parkash Lohana in December 2025 and I am delighted with the results. Throughout the consultation process and pre-op appointments he was so kind and put me totally at ease, I trusted him immediately. He was honest about the process and results I wanted, I wasn't sure about implants but he explained clearly why I didn't need them and I'm so thankful! He really cares about the patients he sees and the results they want to achieve.

Mr Jerome Davidson

Orthopaedic Surgeon

The hospital staff on the ward,were absolutely brilliant. Everyone who were involved in my care,were very kind and very efficient. I couldn't have wished for anything better. Mr Davidson is a brilliant surgeon and I can't thank him enough for what he has done for me and my well being. I'm hoping to have my left hip replaced in the near future and I only want Mr Davidson to do the operation,he has my full trust. A very dedicated surgeon. Thank you Spire hospital.

Mr Shahbaz Malik

Orthopaedic Surgeon

I was seen by Mr Malik for my knee arthritis. He planned surgery but for medical reasons it could not be carried out at the same hospital. Mr Malik transferred me to HCA Harborne Hospital and did the surgery there. He has been superb with his mannerism, care and explanation. I am around 5 months from surgery and can not thank him enough for all that he has done for me. I am walking pain free and getting my steps in and travelling without fear of knee giving way.

Castle Craig Hospital

Psychiatry, Psychotherapy

The combination of therapies under one roof is Castle Craig's strong point and a great team of staff, all really friendly and helpful. I was here for six weeks and the intensive therapy schedule has been extremely beneficial for me. Family therapy was helpful and I'm working hard to mend the relationships in my family. The fitness sessions were a highlight, the staff got me moving and thinking about healthy living after years of alcohol abuse.

Professor Keir Edward Lewis

General (Internal) Medicine, Respiratory Doctor

Professor Kier was excellent throughout my consultation. He explained everything in real depth, taking the time to ensure I fully understood both the condition and the available options. I particularly appreciated his collaborative approach. He involved me in the decision-making process and emphasised working together to determine the most appropriate next steps. I felt listened to, well informed, and confident in the plan we agreed.

W6 Physiotherapy

Physiotherapy, Sports & Exercise Medicine, + 2 more

my physio therapist was most helpful. I have been seeing him about once every 2 months. He always asks about my progress from the last visit and we then work on the areas that I pick out. This time he showed me various exercises relevant to my current situation. I did the exercises with his supervisio0n and I found that most valuable as he could show me what I got ok and how I could do the exercise better

Dr Muhammed A Ottayil

Paediatrician

Dr Ottayil was brilliant, he had a very friendly and relaxed manner, listening to my daughter very carefully about her migraines and life. She felt confident to talk about her physical and mental health circumstances. We appreciated that Dr Ottayil explained a plan and proposed medication to us both. She came away confident and reassured about her condition. We were very impressed.

Mr Shayanthan Nanthakumaran

General Surgeon

The whole experience at Albyn hospital has been excellent. All the staff were helpful, efficient and professional. The day of the op was a total pleasure. Everything was so well managed and it was a very peaceful, calm, pain free day. Mr Nanthakumaran has kept me well informed from the start and has always shown kindness and empathy. I am so grateful to him and his team.