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Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

I had an incredibly positive experience at Delamere and I’m very grateful for my time there which has been transformative. The programme is extremely well structured and thoughtfully designed - a really well-rounded mix of therapy, group work, education and peer support. The staff are kind, dedicated and create a safe, supportive environment where real change feels possible. I want to give special thanks to Mark, my therapist, and Gary, my mentor. Their honesty and approach made a huge difference to my recovery. I felt seen, challenged in the right ways, and supported to build real clarity and confidence. I made meaningful progress and left feeling stronger, clearer and had regained hope for the future. The only area I feel could be improved is the level of psychiatric support. During my stay, patients were offered one 15-minute appointment with the psychiatrist, which felt brief especially for those with more complex mental health needs. I would have valued more collaboration and communication around medication decisions. Strengthening this aspect of care would make an already excellent programme even better. Overall, I’m extremely thankful for my time at Delamere and would definitely recommend the centre to others seeking recovery support.

Mr Mohit Bansal

Orthopaedic Surgeon

I was seen on time. Mr Bansal gave me plenty of time to talk and examined my knees and sent me for XRays which were swiftly carried out. On re interview I was shown my X-rays which were explained and then faced with a decision on surgery which was a little intimidating as it is major and it all seems to happen so fast and is a bit scary. At that point possibly a bit more information about what it entails and what the likelihood of success is might help although I understand the consultant can’t lead the patient as it is their own decision to make. Just a bit more chit chat around knee arthritis disease and knee surgery in general and what stage mine are at and what likely progression might look like have taken a bit of pressure off my decision which I felt was a bit hurried and therefore potentially not too well informed. However I want to stress the consultant was perfectly nice and his and the other staffs service overall was superb in an excellent environment at the hospital.. Maybe a short period of grace (say a week)could be afforded on these major decisions so that one has a chance to fully consider the ramifications. Hence my score is 4 not 5. But it is still 4 star which is very good.

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

Overall experience was poor. After initial consultation I had little or no contact with the hospital, any contact was initiated by myself. Clear lack of communication between departments. I had already paid for my procedure and waiting for a surgery slot. Surgery was scheduled for a Wednesday but received a call the Friday before basically saying if I didnt drive up that day and do a blood test, the operation couldn't go ahead. Luckily I was in a position where I could do that but imagine if I had kids, couldn't get out of work, had no car/transport. The list goes on. The actual surgery seems to have gone well. (1 week post op). But.... the whole experience was pretty poor, no, very poor. I'd have been upset if this was the NHS but this was a privately paid procedure and if it wasn't for the fact that I had already booked time off work, staff cover, kennels for my Cane Corso's (which wasn't cheap) I genuinely would have asked for my money back and gone somewhere else.

HMT Sancta Maria Hospital

General Surgery, Vascular Surgery, + 19 more

I have recently had cosmetic surgery at Sancta Maria and i genuinely would not want to go anywhere else…. I may be biased as I work at the hospital but for me regardless of who I was the staff were very professional and gave outstanding care. I always watch how every staff members provide this incredible service to other members of the public but honestly they showed me so much care and compassion throughout my surgery. The staff in all departments - especially recovery and ward as that’s where I spent my time mostly. Also Ashley in outpatients for providing me with an appointment for dressing clinic to put my mind at ease when I accidentally got my dressings wet. Honestly I would not want to have had my surgery anywhere else. Thank you all so much. I am very proud to work within such an incredible team.

Mr Olumide Ofinran

Obstetrician & Gynaecologist

Had an appointment with Mr Ofinran after a routine test found irregularities that needed to be checked. Mr Ofinran was great at explaining my initial results in more detail which gave me a better understanding and clarity that things weren’t as bad as I’d interpreted. I had a follow on procedure where Mr Ofinran took biopsies. He was considerate, explained the process whilst he was doing it, and gave me some great follow up advice about what to expect. My results consultation followed form - Mr Ofinran took his time to explain the results of the biopsy and made sure if I had any questions these were answered. I would recommend Mr Ofinran.

Mr Philip Robinson

ENT Surgeon

My appointment with Philip Robinson couldn't have gone better. I went to him as a singer with issues about my throat - roughness and some minor issues caused from previously singing through a cold. He gave me a laryngoscopy then and there during our initial consultation, prescribed my some medication, and referred me to a speech therapist. His avuncular manner and friendly dispossession helped put me at ease, and he explained everything to me in layman's terms, helping me understand the best course of action for my vocal challenges. Additionally, he removed some unexpected hard wax build-up in my ears.

Mr Jonathan Bhargava

Ophthalmologist

I was warmly greeted by Mr Bhargava just 5min after the scheduled appointment time, which is excellent. The consultation was thorough and very professional, Mr Bhargava has a very good manner and following questioning and examination explained all the parameters relevant to my condition. Mr Bhargava then went on to detail treatment and advice in a concise but detailed way covering all aspects very well. I left feeling that the visit was well worthwhile and that I had been treated well in all aspects of the consolation. I would have no hesitation in recommending Mr Bhargava to friends and colleagues.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

Although the appointment wasn't satisfactory for me because the doctor couldn't give me a second opinion on my back and neck pain since his specialty is lower extremities, he sent me for updated MRI exams so he could give me a responsible and accurate second opinion on my knee and ankle. I emailed the doctor and am waiting for him to reply with his diagnosis from the previous appointment so I can provide my employer with the information they need to continue helping me with the MRI costs and get positive results that will allow me to go to work without any health risks. Thank you very much.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

The surgery itself went very smoothly with an epidural and sedation and post-op the care was thorough and well co-ordinated. I'd been forewarned that it was a painful operation but still I needed to experience this first hand. With the kind support of family and friends (they formed a 'I Love my New Knee' Whatsapp group to liaise with one another) my good recovery has taken me by surprise. The hospital was totally 'there' for me with any enquiries. I'm so grateful to have had this opportunity for such prompt 'no fuss' surgical care with a fabulous hospital experience. Thank you.

Vision Scotland Edinburgh

Ophthalmology, Optometry

From my initial enquiry about Refractive Lens Replacement surgery, through my surgery and aftercare I have had excellent care from Vision Scotland. Everything was clearly explained and the surgery has left me with the desired result, 20/20 vision with no glasses needed. The only (slight) negative difference here is a greater need for good light when reading at night or close work. The procedure was pain free and I have had no complications. I am looking forward to enjoying the results for (I hope) many years to come. Thank you to all staff involved with my care.

Professor Stephen Gwilym

Orthopaedic Surgeon

My experience with Professor Gwilym has been absolutely excellent, I never thought that my shoulder would ever be the same again after my cricket injury, but after having posterior shoulder stabilisation surgery it has returned to normal. His knowledge, guidance, listening, understanding is second to none and I would 100% recommend him to anyone, who has a shoulder problem. It has been an absolute pleasure in having him as my consultant and I can’t thank him enough for what he has done for me. Overall, an excellent experience.

Dr. Kit Wu

Neurologist

Dr Kit Wu has been exceptional. In just three months, she has thoroughly investigated my condition and identified that my long-standing symptoms, previously diagnosed as "migraine" was actually the result of a stroke. I am now receiving the preventative treatment and clinical support that had been missing for the past few years. Dr Wu is approachable, listens carefully, is highly thorough, and has excellent clinical connections. I am extremely grateful for her professional care and expertise.

Mr Sabur Malek

Orthopaedic Surgeon

I would recommend Mr Malek to anyone considering hip replacement surgery. He is very friendly, approachable and reassuring. I have a small scar ( about 6”) which is very neat and a lot less than other people I know who have had the same operation. I was advised to prepare (exercise) and follow up well (exercises) which I did and I think this helped my recovery. I hope I don’t need surgery again but if I did I would go back to Mr Malek.

Dr. Sandip Kamakhya Banerjee

Respiratory Doctor

My visit to Dr Banerjee truly marked the beginning of a better life. He was kind, informative and completely trustworthy. A home sleep study was arranged and I was diagnosed with chronic sleep apnoea. At a time when the NHS is under immense pressure, this private medical service is genuinely saving my life. They are always available when I need them, offering training, guidance, and reassurance at every step.

Time to Pause

Diagnostics & Testing, General Practice (GP) (Video Consultation), + 1 more

Dr Jacques is amazing. She is so friendly and makes you feel at ease straight away. She has great knowledge about the menopause and explores all the options to make sure she finds the perfect solution. For me she has changed my life considerably, I feel so much better in myself and I personally couldn’t have asked for a better service. Would highly recommend.

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

I was rescheduled due to an emergency to two hours later but then had to wait until 14:30 for the actual procedure, so a long day without food. But I must say everyone was very nice and friendly and made the delay bearable. Thank you Sorry can’t remember the name of the anaesthetist, he was very kind and reassuring before and after the procedure.