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Mr Gurdip Shergill

Orthopaedic Surgeon

Everything great, but I would suggest that the reception team focus on the clients in front of them, rather than managing the phones at the same time – I wonder if phones could be managed somewhere away from reception, as every time I had to go back to the desk or passed it by there were people standing waiting being ignored because the reception team we’re doing other things, which doesn’t make a great first impression or mean that people feel cared about or important. This was the case at both the main entrance reception and the outpatient reception. Again, everything was great and everybody was lovely. But also to say that I was asked to come early but not told that I would be having an x-ray in advance, so I arrived 15 minutes prior to my appointment, then had to go for my x-ray and ended up not being seen until 40 minutes past my appointment time, which was the original time, before they moved it to an earlier slot! It didn’t really matter on this occasion, but it’s just a little inefficient and it would’ve been nice to have some clarity as to what to expect when I arrived and I could’ve also arrived in time for the x-ray prior to my appointment had I’ve been told, also I could’ve filled the forms in prior to arriving if they’ve been emailed. No complaints about anything though, and very happy with the service and care overall

Spencer Private Hospital Canterbury

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

The surgery itself was great and completed successfully, however, the wait time and ward care was not good. I was phoned around 7pm the evening before my appointment to come in earlier in the morning for the surgery (the first slot at 7.30) but by the time I was called for surgery it was after 2pm. I was given one glass of water to sip at approx 9am which wasn't refilled so by the time I went into surgery I was dehydrated and my vein had collapsed. When returning from surgery I had a reaction to the drugs where blood pressure dropped when sitting up, the nurses wouldn't listen and kept trying to make me stand when I couldn't sit up all the way. It got to the point where my partner had to intervene and speak to the registered nurse. They told me they had to get me out as it was a day surgery (which I understand) but as I physically couldn't sit or stand they ignored what we were saying so they could discharge where it may not have been in my best interests to do so. I ended up staying the night after my partner intervened and the night staff were great and I experienced a significant raise in care.

Dr. Dipesh Mistry

Psychiatrist

I reached out to Dr Mistry in March 2025 as I have been struggling with chronic insomnia since December 2021 and I know I needed a more tailored support approach in overcoming it. I could go on all day about how amazing he is. Insomnia is a very misunderstood and isolating condition to have and it leaves you feeling very hopeless. Dr Mistry is knowledgeable, empathetic, understanding, approachable and kind. The list goes on! Honestly - he is an incredible doctor as are his team. You are never left waiting for feedback or answers which is really important when you struggle with insomnia. I actually have been emotional sometimes after coming off calls with him as I feel I have finally met someone who fully understands the impact that insomnia has on a persons wellbeing. He has a very gentle approach and is very patient. I honestly don’t know where I would be without him. I know I am in safe hands with him and finally feel hopeful for the future thanks to Dr Mistry. I just wish I had met him sooner. I can’t recommend him enough!

Bristol Menopause Clinic

Public Health Medicine, Obstetrics & Gynaecology, + 1 more

I wanted to share how positive my most recent visit to Bristol Menopause Clinic was. From the moment I arrived, I felt truly listened to, believed and validated. My experiences of PMDD and perimenopause were taken seriously, without minimising or rushing, and I felt fully supported in making decisions about my care. Since the appointment, I genuinely cannot believe the difference I feel within myself. The impact on my wellbeing has been significant, both emotionally and physically, and for the first time in a long while I feel hopeful and grounded in my body again. Compassionate, knowledgeable and person-centred care makes such a difference, and this clinic offers exactly that. I am incredibly grateful for the support and would wholeheartedly recommend Bristol Menopause Clinic to anyone navigating PMDD or their perimenopause journey.

Diverse Minds Clinic

Psychiatry

Before booking this appointment, I looked around for similar services and clinicians. I was impressed by Dr Cappai's profile and decided to book with her. I had a combined ASD and ADHD assessment at Diverse Minds Clinic. The service exceeded my expectations, and I am very happy to recommend it. Dr Cappai was very kind and thorough in her approach and made me feel welcome and accepted throughout the difficult process of having these two assessments done. She is very experienced and gave me several personal recommendations which I will use. I would recommend my partner as well; I had a great experience.

Dr Rajiv Sood

Paediatrician

Dr Rajiv Sood was amazing. I struggled to get my 5month baby eczema under control. Went to the GP many times but no improvement. After our consultation with Dr Sood he explained what eczema was and gave us a prescription and explained how to manage the eczema. After using the cream we noticed a big difference within 24 hours. Dr Sood explained how to manage the flare ups. Honestly I would recommend Dr Sood such an amazing caring doctor who truely cares for his patients. As a mother I cannot thank Dr Sood enough.

Dr Joel Newman

Haematologist

Dr Newman was very thorough and reassuring during the in-person assessment and follow up consultation. He took time to explain complex information in a way easy to understand. I highly recommend him. However there was a lack of clarity between my insurance provider and Dr Newman’s admin team about the excess due, which only became clearly until after the event. I was chased aggressively with late payment fees added. This aspect of the service could be improved to be more transparent up front.

Quality Dental : Horsham

Dentistry

I have recently undergone a long course of treatment which included several fillings, and one that ended up needing to a root canal treatment resulting in a crown thereafter. Being a fairly anxious dental patient i was a bit stressed but really didnt need to be as all went well. Staff were friendly and helpful and on the odd occasion that appointents ran late they would communicate this well. Levi my dentist was very calm and professional through all my appointments and put my ease.

Newmedica Newcastle

Ophthalmology

The surgery is the 2nd cataract operation I have had in 3 months. It is painless and the outcome is unimaginable. Mr Shafiq is a highly skilled surgeon, he has literally turned my vision back to my late 20's before I was required to ear glasses. The facility is far superior to your average NHS hospital. The staff are dedicated, friendly and professional. They are patient and nothing is too much trouble if you have questions or need reassurance. This has been an amazing experience

Professor Kefah Mokbel

Breast Surgeon

I have been a patient of Professor Mokbel's for many years and was recently diagnosed with breast cancer. The care I received from Professor Mokbel was really outstanding. He is a remarkable surgeon and I will always be extremely grateful for the exceptional care I received from him and his amazing team He always took the time to explain each step of my journey with openness and clarity and he made a very tough journey manageable

Mr Jaikirty Rawal

Orthopaedic Surgeon

The car park is a little problematic...quite full. Spaces tight making it hard to get out of the car with hip/ knee problems. Receptionists always polite ,friendly and helpful.....as are all staff. As always, Mr Rawal is always smiling and friendly. Makes me feel important and at ease. Explains things clearly, answers all questions and I never feel rushed or that he's he's in a hurry . He is very kind .

Oval Medical Centre

Cardiology, Cosmetic (Aesthetic) Medicine, + 10 more

I had an excellent experience at Oval Medical Centre. The staff were welcoming, professional, and very helpful from the moment I arrived. The doctor took time to listen, explained everything clearly, and made me feel comfortable and reassured. The appointment was well organised, and I didn’t feel rushed at all. I would highly recommend this medical centre for their high standard of care and friendly service.

UK Vein Clinic - Manchester

Vascular Surgery

The staff were all extremely friendly, approachable and knowledgeable, being happy to answer all my questions and put me at my ease. The procedure was quite uncomfortable at times but the staff were on hand to reassure me and to warn me when to anticipate some discomfort. Once the procedure had been completed, the discomfort totally dissipated and l haven't felt any pain at all since - none whatsoever!

Nightingale Hospital

Nursing, Nutrition, + 2 more

A place of safety for me to be in the Nightingale after struggling on my own for several weeks drinking again. The kindness and gentle care your staff give us second to none. When Mr Ponokullu rang to say you had a bed for me I couldn’t get here fast enough. I now feel ready and able to go back to my life and in control of my addiction. Thank you to each and everyone

Ms Karolina Afors

Obstetrician & Gynaecologist

This was my first appointment with Ms Afors. I was attending the Claire Mellon Clinic for an annual pelvic scan. Ms Afors was extremely kind, respectful and gentle. She carried out the scan with the utmost professionalism and the she took great care to explain the results clearly and was happy to discuss all the concerns that I had.

Dr. Helen Petersen

Dentist

Dr. Helen Peterson is amazing. She is calm, clear, and extremely professional, which immediately puts you at ease. She takes the time to explain everything thoroughly and answers questions with patience and confidence. Simply put, if you’re looking for a surgeon you can trust, you will want Dr. Peterson to be your surgeon.