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One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

I would like to begin by acknowledging the excellent care I received from the doctors during my first visit. Both clinicians went above and beyond, and I felt genuinely supported by them. Unfortunately, this high standard was not reflected in my interactions with the reception and administrative staff. After my consultation, the doctor provided me with a ticket for my next appointment and advised that, in the meantime, I should attend the imaging department for an ultrasound. When I arrived at imaging, the staff were dismissive and informed me that, because I was an NHS patient, they would need to write to my GP for a separate referral. I explained that the doctor had instructed me to have the ultrasound the same day. The staff member responded that if I waited in reception, she would speak to the doctor, adding that “quite often they don’t know how things are done.” I waited for an hour with no update. When I approached the desk to ask for news, the staff member replied, “I’m sorry, I forgot all about you,” and said she would speak to the doctor immediately. After she finally did so, the situation changed dramatically: I was suddenly offered an ultrasound appointment for 11:30 a.m. that same day — just an hour and a half later. It was clear that once the doctor became aware of the issue, the department acted quickly and efficiently, which I appreciated, especially as I live only ten minutes away. The ultrasound itself was carried out professionally, and the doctor performing it was excellent. He explained everything clearly and asked when my next appointment was. When I told him it was scheduled for six weeks later, he advised me to return to the main reception and request an earlier appointment, as his report would be completed that same day. However, when I approached reception, I was dismissed outright and told, “Doctors make appointments six weeks in advance — it is what it is.” Additionally, there was no record of my attendance on their system, only an appointment dated 23 March 2026, which, by their own admission, belonged to a different patient entirely. On reflection, while staff may appear polite on the surface, the reality of my experience was the opposite. The inconsistency, dismissiveness, and lack of coordination created unnecessary stress and undermined the otherwise excellent clinical care I received.

Newmedica Grimsby

Ophthalmology

Mum was almost blind wearing really thick glasses, and couldn't see at all without them. She had a few complications with her eyes but Dr Stewart and team endeavoured to give her as much sight back as possible, even if just slight. After her cataracts surgery on the 'good' eye, she is like a new woman. At nearly 78yrs old, mum doesn't need to wear her glasses for the first time since she was young. She can see clearer and further away. Close up is still difficult but we trust that after both eyes are done, and potentially glasses again with alot less prescription, she will be able to see so much better. She's had no pain or anything. The drs were brilliant and we can't thank them enough. This is the best thing to have happened to mum who was petrified to get her eyes done. She says he is the best Dr I have ever seen and I'm so happy.

Dr Elizabeth Mcculloch

Cosmetic Doctor, General Practitioner

Dr McCulloch and her team are just perfect. They have been providing outstanding care to me for many years now. Dr McCulloch has been following carefully my hormonal health with a holistic approach that pays attention to my overall health, as well as my priorities as an individual. She is extremely professional and prepared, but also caring and understanding of my personal situation as a busy patient with specific views about health and aging (as all patients have). She is really quite exceptional, in my view. Her team has always made it easy for me to book appointments and deal with the practical side of things.

Mr Sayed Iqbal Miakhil

Urologist

My procedure was on the 7th November 2025, with an overnight stay, before being discharged. I can honestly say that it's been a life changing procedure. It's been a journey, before the procedure my life was depressing, up at night waiting to urinate, dripping before flowing and not emptying. Also I had two retentions both over 2.5 litres. Now I have a good flow, my bladder emptying, it's been a challenge to were I am now. Sleeping all night, still improving slowly . More confident in going out with friends and driving long distances without accidental urine embarrassing discharged.

IVF Matters Fertility Clinic

Fertility Medicine

We cannot thank IVF Matters and Dr Irfana Koita enough for the care, support, and professionalism we’ve experienced throughout our journey. From the very beginning, Dr Koita made us feel listened to, understood, and genuinely cared for. She explained everything clearly, answered every question with patience, and always reassured us when things felt overwhelming. The whole team at IVF Matters were welcoming, compassionate, and incredibly supportive at every step, which made such a difficult journey feel manageable and hopeful.

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

Everything was first class from reception to the nurse checks to the kind person who took me to surgery, the surgeon was nice to talk to, the team in the surgery room were efficient and kind. Back on ward the nurses were so lovely. I had a wobble (previous trauma) which unexpectedly made me emotional. They were so kind, non judgmental and all in particular Anna took time to be human - show human support from one female to another. It was appreciated.

Professor Chelliah Selvasekar

General Surgeon

I saw Professor Selvasekar for my inguinal hernia at the Christie’s in Oct 2025 when he looked after me very professionally. He patiently and clearly explained the whole process from initial consultation, pre-op assessment to surgery and aftercare, and ensured that I had the best possible experience. He is obviously very experienced and more importantly, as any operation can be stressful for patients, a thoughtful and caring surgeon. THANK YOU.

Dr CT Pillai

I've had a couple fo consultations at different clinics. My consultation with Dr Pillai was extremely thorough. He is very friendly and answered all my questions. Seeing the surgeon on the day of my consultation has left me feeling reassured and knowing that he will be present throughout the entire process, start to finish has made my decision for me. I will definitely be going ahead with LASIK surgery.

Mr Tan Arulampalam

General Surgeon

Prof Arulampalam has a fantastic calming manner which immediately puts you at ease. As you would expect he is very knowledgeable but puts It all across in a simple way that makes all uncomplicated . Has that Positive can do attitude that is exactly what you want to hear. All in all a meeting that filled me with confidence going forward.

Bristol Paediatric Clinic

Paediatrics

Dr. Andrew Badcock provided exceptional care for my daughter. He was compassionate, professional, and reassuring throughout. He examined her carefully, promptly diagnosed the issue, and established a clear plan for treatment. I felt fully listened to and would happily recommend him to others, Thank you.

Mr Sujith Konan

Orthopaedic Surgeon

Calm, clear and quick diagnosis which we very much appreciated. Mr Konan is professional and yet has an easy manner exuding confidence but not arrogance. He also did a superb job on my husbands ACL reconstruction and now sadly we are back with our son who he advised superbly for ACL reconstruction.

Miss Enaya Mirza

Obstetrician & Gynaecologist

Miss Mirza was very understanding and patient. She listened to all my concerns, decided on the tests I required and they were carried out within an hour with follow up results to be emailed to me. I am so pleased I did not ignore my symptoms and sit and worry about them.

Mr Hanny Anwar

Orthopaedic Surgeon

Mr Hanny Anwar is an incredible orthopedic specialist - his treatment/investigation was thorough and thoughtful, and his explanations were clear and easy to understand each step of the way. Also he has a very pleasant manner. Would highly recommend his services.

Harley Street Hearing

Audiology, Ear Care

I had a fantastic experience at Harley Street Hearing. The team were extremely friendly, and made a great impression by knowing my name from the moment I arrived. The whole visit felt professional, welcoming, and well organised. I would highly recommend them.

Abbington House

Holistic Therapy, Psychiatry, + 1 more

I had a great experience at Abbington House, all staff and peers were welcoming and made me feel at ease. The groups and therapy sessions were so effective and tailored for my needs. The room was comfortable and really nice and delicious food.

Perfect Balance Clinic - Hatfield

Breastfeeding and Lactation Counsellor, Diagnostics & Testing, + 7 more

Visited for phsio appointment with Rachel. The treatment was very helpful and she gave me very useful tips about what to do to relieve condition myself. I cannot fault the service I received from her and would definitely recommend.