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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Cleveland Clinic London

Anaesthetics, Cardiology, + 10 more

I had two excellent experiences at the Cleveland yesterday. First Norman did the most thorough and careful echocardiogram. He took endless trouble so as to give the cardiologist views of my heart and its valves from every angle and perspective. The cardiologist was most impressed and helped by all the additional information this gave him. Dr Sam Dawkins, my cardiologist told me and showed me by using these images how well the TAVI and the reduction of the septum are working as they have not only hugely improved flow through my aortic valve but also through my mitral valve. Dr Dawkins is a brilliant cardiologist and an amazing thinker. I was faced with open heart surgery to replace two valves and excision of thickened areas of heart muscle; a very risky operation with a long and maybe unsuccessful period of recovery. Dr Dawkins devised the novel procedures he carried out on me on 24/10/24. The success of this is totally down to his skill and the trouble he took. He was excellently supported by the doctors and staff of the Cleveland during the operation. I hope he is able to share the knowledge of my operation with other cardiologists so more patients can avoid open heart surgery and be given back their health the way I was. Thank you Dr Dawkins

HMT St Hugh's Hospital

Cosmetic (Aesthetic) Medicine, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

Had an appointment for hip injections. I was seen on time. The consultant Mr Howell and radiologists Rachel and Natalie were all amazing. They were welcoming, friendly, professional and warm. They helped me to relax, feel comfortable, assured and confident. I have had the absolute pleasure of meeting many of the staff at St Hugh's and would recommend the hospital to anyone. The people are so genuine, lovely, human, friendly and professional. You are welcomed by the reception staff immediately upon arrival and the experience continues throughout. I appreciate that the staff work in a relatively calm setting, but they make the experience. This is a really well run hospital overseen by the director Ellen and her deputy Sarah. The consultants are of the highest quality. This is an amazing local resource which must be protected. The hospital undertake vital NHS work as well as private work. NHS pressures challenge the continued operation of St Hugh's, which would be a tragedy. Thanks and best wishes to everyone! Xx

Dr. Emma Shawkat

Obstetrician & Gynaecologist

Highly recommend Emma and the team at HCA Healthcare, I was dealt with professionalism, care and had the added bonus of getting to know my consultant throughout my pregnancy which made me feel like a person and more at ease, the clinic is also brand new and such a positive calming experience. Going into my c section in the knowledge that the team knew about me personally and saw me regularly was so valuable. Although a last minute complication meant I did not end up having my c section with Emma I still received support from her and the team even on the day and if I am lucky enough to be pregnant again in the future I will definitely want Emma to be my consultant again.

Mr Anand Kasbekar

ENT Surgeon

I have suffered with mild to medium hearing impairment in my left ear majority if not most of my life. An unsuccessful partial ossiculoplasty performed by a different surgeon resulted in losing almost all hearing in my left ear and greatly affecting my confidence and quality of life. Following investigations, Dr Kasbekar performed a successful total ossiculoplasty and my hearing improved significantly, with the impacted ear now nearly as good as the unaffected one. If not for Dr Kasbekar, I would have likely had to wear a hearing aid for the rest of my life. It’s not an exaggeration to say he has given back my confidence both in my professional and personal life.

Living Mind

Psychiatry

I’ve had an outstanding experience with my psychiatrist from the very first session. They created a safe welcoming environment where I was truly hard and understood the approach compassionate professional professional Taylor to my needs which has made a huge difference in my mental health journey. They take the time to explain treatment options clearly and always encourage open communication. I feel supported and empowered thanks for their guidance. Highly recommended to anyone seeking thoughtful and effective psychiatric care

Dr Shanthi Paramothayan

Respiratory Doctor

Dr Paramothayan was the only Doctor in 18 months that listened to and considered my symptoms. She ran tests to be sure of all her thought processes and explained everything thoroughly at every step. Despite being sure of her findings she still referred me for a second opinion to make sure she hadn’t missed anything. I can’t thank Dr Paramothayan enough for her care and treatment throughout the year of me being under her care. I wish she was able to specialise in the entire body so that I could see her for other medical issues.

Ms Ranee Thakar

Obstetrician & Gynaecologist

I recently visited the hospital and had a very positive experience. Doctor Thakar who looked after me was exceptionally thoughtful and kind, and she took the time to explain everything clearly and thoroughly. Her calm, reassuring manner immediately put me at ease, and it was clear that she genuinely cared about my comfort and understanding throughout the appointment. It made a potentially stressful visit feel much easier, and I’m very grateful for the care and professionalism shown.

St Peter's Andrology

Urology

St. Peter's Andrology provided an exceptional experience from start to finish. The staff, Maria, Professor David Ralph's personal assistant, were incredibly friendly and understanding throughout the entire process. Their support was invaluable, guiding us all the way to surgery and beyond. Afterward, they recommended an excellent IVF clinic, which ultimately helped us welcome our beautiful twin girls. We are truly grateful for their care and expertise!

Pure Sports Medicine - Bank

Nutrition, Osteopathy, + 4 more

I am a professional rugby player in Japan and needed some external second opinion advice from James about a knee injury I received. He was extremely quick to reply and provided outstanding advice in how to tackle and go about this issue as well as going out of his way and ask for more opinions from his fellow colleagues which really helped me get my head and trust fully the injury I had picked up.

The Menopause Medic

General Practice (GP)

I had a consultation with Dr Barton today and for the first time in about 10 years I actually felt like somebody listened to me. We all know that women's health, particularly those in middle age, is not a priority for the NHS. Dr Barton has made it a priority and thank goodness for that. She is calm, professional and explains things clearly. I'm looking forward to beginning this journey with her.

Mr Michael Wilson

General Surgeon

Excellent attention from Mr Wilson from 1st consultation until review after my hernia operation .Explained procedure clearly and on day of operation everything proceeded smoothly and all staff at Kings Park Hospital were caring and friendly . Delighted how everything went . Well on the mend after 2 weeks and looking forward to benefits of having had the operation

Quality Dental : Worthing

Dentistry

I attended the Practice to have a filling replaced which had come out after many years. My appointment was on time. Dr Rahman was a charming man who who put you at your ease and was very chatty and amusing with his assistant which was nice to listen to. The filling didn’t take long and I was soon out and able to eat and drink without having to wait!

Professor Samer Humadi

General Surgeon

I had a gastric bypass in May 2025, everything went well with the operation. From the very first consultation I was put at ease by Professor Humadi with his friendly and relaxed manner. He was very professional and explained the procedure extremely well . Aftercare was superb and have been totally impressed by the whole experience

Mr Farhan Rashid

General Surgeon

From beginning to end the whole process was very professional and informative. Mr Rashid explained everything perfectly, im just over 2 weeks post open inguinal hernia surgery and healing well, it also looks like Mr rashid has done a very neat job at the incision site. Thank you very much, i really am very grateful.

Mr Michael Fraser

Urologist

I have been seeing Mr Fraser for sometime and today’s appointment was like all so far, supportive, helped me with my post op recovery and as always a nice calming experience. I couldn’t have gotten through this without him.