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Prof. Hector Chinoy

Rheumatologist

I need to express how disappointed we are following the appointment we attended on the 4th February. We took a lot of time to research the best person who we felt could help us to find some answers. We have been constantly ignored and fobbed off by the health professionals who do not seem to want to listen or understand and unfortunately this seems the same when paying for a private consultation. You do have a friendly manner bordering patronising and seemed to want to rush us through the appointment with little interest in suggesting anything other than what the NHS has already said. Was this due to your perception of our ability to pay for future appointments? Prior to the appointment we filled in the form requesting information which you sent asking for details of the problem and what is important to my partner. It was immediately evident that you had not taken the time to review the information she had shared because you had to ask who I was, had you read the information you requested you would have been aware. I believe that my partner has Osteoarthritis and Osteoporosis. I said this in the appointment and your response was that Osteoarthritis and Osteoporosis are two distinctly different conditions. This was very patronising as we are aware that they are two separate conditions, the point was that we feel she has both. The two are not, to my understanding, mutually exclusive. My partner has many symptoms which could be associated with an autoimmune disease which is why we wanted to rule this out. We specifically chose you to make an appointment with due to your well documented interest in autoimmune diseases. Unfortunately, we did not feel that you had any curiosity or interest in supporting us. If you are unable to provide any suggestions other than osteoarthritis in the shoulder, please could you suggest a specialist who may have the knowledge, interest and curiosity to support us moving forward.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

I had an incredibly positive experience at Delamere and I’m very grateful for my time there which has been transformative. The programme is extremely well structured and thoughtfully designed - a really well-rounded mix of therapy, group work, education and peer support. The staff are kind, dedicated and create a safe, supportive environment where real change feels possible. I want to give special thanks to Mark, my therapist, and Gary, my mentor. Their honesty and approach made a huge difference to my recovery. I felt seen, challenged in the right ways, and supported to build real clarity and confidence. I made meaningful progress and left feeling stronger, clearer and had regained hope for the future. The only area I feel could be improved is the level of psychiatric support. During my stay, patients were offered one 15-minute appointment with the psychiatrist, which felt brief especially for those with more complex mental health needs. I would have valued more collaboration and communication around medication decisions. Strengthening this aspect of care would make an already excellent programme even better. Overall, I’m extremely thankful for my time at Delamere and would definitely recommend the centre to others seeking recovery support.

UK Vein Clinic - Harley Street

Vascular Surgery

Since the moment I entered the clinic I was very well taken care of. The friendliness of the staff made all potential stress go away in seconds. The procedure itself was almost pain free and if any pain was felt that was similar to when one has their blood test done. My treatment was both radiofrequency ablation as well as foam sclerotherapy on both legs. It was done literally in a flash while having a friendly relaxing chat with doctor and nurses. I was shocked when I was informed the treatment was already completed. I have been instructed about the aftercare as a reminder as I had received many emails before the treatment explaining all stages including recovery. Then I simply got out of the clinic and had a walk around the city with my husband who was also amazed how quickly it all went. Their aftercare is spot on too and you can get in touch any time you might feel concerned. It is now my fourth day after the treatment and I feel great and I am so happy that all nasty vericose veins I had are gone. I would and will recommend the clinic and the treatment to anyone struggling with vericose veins issues. Milena

Cathedral Eye Clinic

Ophthalmology, Optometry

All seemed to be going well and at the close of my appointment the consultant asked me to have a blood test done outwith the Cathedral Also he advised that I should make an appointment for the operating procedure downstairs at reception. Circa end of April When I went to the desk I was advised that the member of staff was off that pm and I would receive a call tomorrow Next day I contacted my surgery about the blood sample and test. Late on my surgery called back to advise they were not willing to arrange the test as they were not treating me I received no call from Cathedrai that day The next day I waited to on and called Cathedral Spoke to Clare a few times and essence of conversation was that all was on hold as consultant on holiday and not available till 17th February Also no progress can be made with blood sample and rest even although I asked them to read my consultation notes !!! So I could comment more however this is the essence of a mot disappointing situation after my consultation

Dr David Eccleston

Cosmetic Doctor, General Practitioner

During my first visit, I felt uncomfortable with some of the comments made. A remark was made suggesting I had “gone posh” because of where I now live, which felt inappropriate and unrelated to my care. I was also advised to book a scan “at my own convenience” with enough time to “get a wax,” which did not feel professional or relevant to the medical appointment. At my second visit, I was informed that my blood results showed no signs of menopause, although a low thyroid result may mean I need medication next year. However, I did not receive a clear explanation as to what may currently be causing my symptoms. Remains of a virus I suffered from late year or it was suggested that eating processed or ready-made food could be responsible for my aching joints and muscles. This felt like an assumption rather than a discussion based on my individual circumstances, and I left without a proper understanding of what might be happening or what steps I should take next.

North Wales Eye Specialist Centre

Ophthalmology

I arrived circa 15min before my appointment time as requested and was greeted courteously by the reception staff before being lead to an examination room to undergo a basic check of my eyesight and health check/questionnaire. On retuning to the waiting area I was almost immediately greeted by Mr Bhargava. The consolation was just 5min after the appointment time, which is excellent. The consultation was thorough and very professional, Mr Bhargava has a very good manner and following questioning and examination explained all the parameters relevant to my condition. Mr Bhargava then went on to detail treatment and advice in a concise but detailed way covering all aspects very well. I left feeling that the visit was well worthwhile and that I had been treated well in all aspects of the consolation. I would have no hesitation in recommending Mr Bhargava to friends and colleagues.

Dr Aisan Ghaemian

Psychologist

Dr. Aisan is very kind and respectful person. She helped me understand my ADHD with so much compassion and clarity, rather than judgment. The way she normalised my experiences and explained how my brain works has been incredibly relieving. I feel more accepting of myself and more confident in finding strategies that actually work for me. She didn’t just focus on difficulties, but also helped me recognise my strengths and patterns. The strategies we worked on were realistic, flexible, and genuinely suited to how my brain functions. I now feel more organised, less overwhelmed, and far kinder to myself.

Dr Yash Choudhary

Oncologist

I have been under the care of Yash for a number of years & have consistently felt supported, listened to, & treated with great professionalism & compassion. Yash takes the time to explain often complex information clearly & honestly, while remaining calm, respectful, & reassuring. His approach has helped me feel confident in my care & supported during what can be at times a very difficult & uncertain time. I am extremely grateful for his ongoing commitment, expertise, & kindness. It means the world to me & my family.

Miss Kazal Omar

Obstetrician & Gynaecologist

I had a very positive experience under the care of Miss Kazal Omar for my open myomectomy, during which multiple fibroids were removed. From the initial consultation through to surgery and recovery, she was professional and extremely reassuring. She explained everything clearly, answered all my questions, and made me feel safe and supported throughout the entire process. I’m truly grateful for the excellent care I received and would highly recommend her to anyone needing specialist treatment.

Woodthorpe Hospital

Dermatology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 12 more

I had a two night inpatient stay recently after having fairly major surgery at The Woodthorpe Hospital. The individual and quality care I received from my Surgeon, Anaesthetist and Nursing staff made my experience a very positive one. The room was well equipped and the food was good, with every need catered for. Special thanks for making allowances and letting me stay until late in my room on day of discharge. I would definitely recommend this hospital for an overall positive experience.

Lokman Hekim Health Group

Anaesthetics, Audiology, + 48 more

My experıence wıth thıs entıre procedure has been fırst class. From the aırport pıck UP to the hospıtal check ı, communıcatıon was clear, staff was extremely frıendly, and the ınterpretor was hıghly professoonal, courteous and supportıve. The ınpatıent care has been enjoyable, wıth responsıve staff, frequent doctors vısıts and great supportıve overall. Its never easy to take the leap, but the operatıonal excellence of Lokman Hekim has made thıs experıence safe and smooth, .

Diverse Minds Clinic

Psychiatry

Diverse Minds Clinic provided me with an excellent experience. Dr. Cappai, the consultant, has extensive experience and has diagnosed me with ASD and ADHD. It was a challenging and time-consuming assessment, but Dr. Cappai and the team at Diverse Minds Clinic were quite helpful in completing out the documents. The rooms are comfortable and the location is very nice. I cannot recommend enough!!!!

Basing Hand and Shoulder Clinic

Orthopaedic Surgery

I have struggled with trigger finger in both hands for a while. Mr. Jonathan Hobby has always given me the best advice and treatment. The most recent steroid injections have been a huge success. My middle fingers no longer lock when I'm carrying out daily tasks and the terrible pain in my left middle finger joint has disappeared. A huge relief and it's wonderful not to be in pain.

Dr Pardeep Grewal

Psychiatrist

I met Dr Grewal as I was looking to get an ADHD assessment. He is very kind, which allowed me to feel safe to share. He had great questions which uncovered details I forgot to mention myself. The process was fast and clear. He made sure I am clear on the steps of the process during, prior and post assessment. He directed me to additional help sources to support me onwards.

Mrs Selene Cavallaro

Physiotherapist

The two appointments I had were very useful in determining the problem. The ultrasound scan provided me with a good understanding of the muscles/tendons involved. The clinic needs to make it possible to reply to emails from the clinic. These emails are sent from a noreply mailbox (noreply@nookal.com) and therefore responses or further questions/contact is not possible.

Professor Richard Keen

Rheumatologist

A very reassuring consultation, with Professor Keen. He clearly stated options open to me for treatment. Had the opportunity to ask questions, a real boost to my confidence going forward. I can’t recommend Professor Keen more highly, for his patient care and professional expertise. Feel very fortunate to have been introduced to him.