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Duality Healthcare NI

Audiology, Diagnostics & Testing, + 5 more

I booked and paid for a private online consultation with Dr Vinesan Naidoo regarding persistent hyperprolactinaemia confirmed on blood tests (monomeric prolactin approx. 590 mIU/L; total prolactin approx. 704 mIU/L) with ongoing symptoms including low libido, low energy, anxiety, poor sleep and mood issues. This appointment was extremely disappointing. From the start, I was interrupted repeatedly and not allowed to explain my symptoms properly. The doctor quickly dismissed the issue as “physiological” and “not a medical concern” despite clearly abnormal blood results and clear symptoms affecting my quality of life. What I found most frustrating is that he seemed to assume he knew better than I do about what I’m experiencing, essentially implying that raised prolactin at these levels cannot cause symptoms — even though it is well known that prolactin elevation can affect libido, mood, energy and sexual function in men. There was no structured assessment and no clear plan. The consultation did not cover: possible causes of raised prolactin repeat testing plan (fasting, stress-controlled, early morning) medication/supplement review endocrine referral pathway whether pituitary imaging should be considered if prolactin remains elevated As a patient paying privately, I expected a professional, thorough medical discussion. Instead, I felt dismissed and rushed, and left with no help, no reassurance, and no next steps. I cannot recommend this doctor based on my experience. I paid for a medical consultation, but what I received was an opinion with no investigation, no plan and no clinical value.

Mr Sathya Murthy

Orthopaedic Surgeon

He was rude and made me feel as if my problem was insignificant. He did not write down any information for me. He gave me the impression that he thought I was wasting his time. He also kept saying that I would not receive another steroid injection as if that was the reason for my visit (I hate injections and so this was not my objective). When he explained that the treatment was purely stretches and I looked displeased he asked me what exactly I wanted and I replied to just be pain free. He told me that the exercise was the only treatment. I asked about why I had been diagnosed with bursitis to which he said it was just a medical term for a sore shoulder. I felt he was very rude and dismissive. I have gone away feeling like I now have nowhere to turn with regards to the pain which is not debilitating but still making my life more difficult than it should be. His manner was unsympathetic and he also didn’t seem to understand me when I was questioning about the length of time I had been in pain for and how long I should expect this to continue.

Chase Lodge Hospital

Cardiology, Dentistry, + 7 more

I went to the Urgent Care Centre at Chase Lodge Hospital, Mill Hill London on Saturday Nov. 29th 2025. I was seen immediately by an outstanding Urgent Care MD, Dr. Jalal Moradzadeh. He listened, he checked me thoroughly, ordered the required tests, sent me for Chest-Xray (done on site), while spending the time explaining it all. At the end, he diagnosed with bacterial pneumonia and bilateral conjunctivitis, prescribed the appropriate treatment which was started on-site (pharmacy on site). The following day, a Sunday, he arranged for me a Chest-CT and an appointment with respiratory physician specialist for the following Monday. The whole team, each and everyone, the receptionists, the nurse, the Xray person and the pharmacist were all helpful, efficient and professional. They all played a role in my speedy recovery. I returned to the Centre on Saturday Jan. 17th and was seen again by Dr. Dr. Jalal Moradzadeh on a related issue and again encountered, professionalism, efficiency all with a smile.

Osteopath West

Neurology, Osteopathy, + 2 more

I had an outstanding experience with this osteopath. From the very first appointment, their professionalism and kindness immediately put me at ease. They take the time to listen carefully, explain every step of the process, and make sure you feel fully supported throughout the treatment. Their depth of knowledge is truly impressive. You can tell they are highly skilled and passionate about their work, and they approach each session with precision and confidence. They quickly identified the root of my problem and tailored the treatment perfectly to my needs. The results have been remarkable. I noticed a significant improvement not only in my pain levels but also in my overall mobility and well‑being. It’s rare to find someone who combines such expertise with such exceptional care. I highly recommend them to anyone looking for effective, thoughtful, and truly transformative osteopathic treatment.

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

Daleswood Health is like a breath of fresh air in the midst of health services in the UK. My GP tries to the best they can but frankly they just cannot be flexible and I'd spend visits trying to to fit in their calendar, leaving me waiting for a rushed 10 minute appointment only to then refer me somewhere else. Something had to change. I'm lucky enough that I can spend a little to get a great service and Daleswood Health really deliver exceptional service. My recent visit was for a mole removal. In and out within 50 minutes and the mole had been removed, fantastic service from Dr Oliver Denton and also not forgetting Mary on reception. So glad I've found them. Definitely my go to for health services and fully recommended from me.

ABBI Clinic - Manchester

Psychiatry, Psychology, + 1 more

I was an online client. My first day and many following days, a laptop was placed somewhere (usually with a very minimal view of part of the room) whilst people in the room had a conversation (often it was staff as other patients had left the room/ spent a lot of time waiting for groups to start/ group leaders). Group timings etc weren't stuck to or structured and there seemed no consistency. The hardest part was having to have an 'assessment' i.e. go through my life background in detail (including trauma) a total of 5 times with different members of staff. I'm sorry to say (and likely it's different in person) but there didn't seem to be any genuine care whatsoever. It was a waste of time for me attending here sadly.

Dr. Omer Ahmad

Gastroenterologist

During consultations, Dr. Ahmad patiently and kindly listened to my symptoms, provided explanations regarding potential causes and created a clear investigation plan. He also dealt patiently with all my questions (they were plenty!). Regarding procedures, so far have I seen him for colonoscopy which was arranged promptly. It went smoothly and Dr. Ahmad found one polyp which could have easily been missed. At the times when one's feeling unwell, and just wants to get better, the patience, reassurance and empathy really make a huge difference. This is precisely why, apart from his great expertise, I would wholeheartedly recommend Dr. Ahmad.

Guy’s Assisted Conception Unit

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

I've been trying to book an initial appointment for last two weeks. I've been emailed times slot for appointment but then we're told that the time slot was taken by another patient. I've called numerous times. But there is no one picking up the phone. Emails are not responded to in timely manner either. I don't know what to think of you're services and what your staff are like because you're team are not there to take calls or email back when we need them. Will you're doctors be the same? Would it be that difficult to get a consultation with them. I'm very disappointed with your reception staff!

Mr Parminder Jeer

Orthopaedic Surgeon

I cant thank Mr Jeer enough. At the initial consulting appointment he was reassuring. Confident ( without arrogance) and clear about the procedure and damage caused to my ACL. After surgery he popped by to update that surgery has gone well. During a follow up physio appt he caught up with me to ask how the scar was and give more reassurance about the healing process. I am 3 weeks post op and doing better than I expected. Thank you. I feel like I will make a full recovery and have my freedom back to explore the world. ( Maybe not climbing mountains for a while though).

Mr Anshul Sobti

Orthopaedic Surgeon

My son had been complaining of intermittent knee pain for several months. Following a recommendation from our physiotherapist, we arranged an appointment with Mr Sobti. He organised an MRI promptly, which allowed him to diagnose my son accurately, and crutches were arranged immediately. Mr Sobti has been outstanding throughout – professional, thorough, and entirely focused on my son’s recovery. He never recommends unnecessary appointments, unlike some consultants. His priority is clearly his patients and their wellbeing, not his bank balance!

Cathedral Eye Clinic

Ophthalmology, Optometry

Kiera was extremely friendly, knowledgeable and made me feel very much at ease throughout my appointment. I was diagnosed with a Retina tear in my ear and she made me feel very much at ease and safe. She talked throughout, keeping me informed of everything that was happening, giving reassurance that everything will be ok and that should I need further information or just needed to chat at about it, I was to ring her and speak to her about it. Help and advice that was offered was exceptional!

Peninsula Heart Clinic

Cardiology

My appointment with Dr Guy Haywood was very good. - Dr Haywood had read the briefing information I supplied about my condition. - Dr Haywood interviewed me to establish how my atrial fibrillation was affecting me. - Dr Haywood examined me and my ECG and then explained very clearly the available treatments and their limitations. I am now happy that I have a better understanding of my condition and the options open to me if my condition starts to impact my activities.

Dr Efstathios Theodorou

Obstetrician & Gynaecologist

Some people change your life forever and Dr Theodorou was one of them. We cannot recommend Dr Theodorou enough. He is highly skilled, kind, and genuinely caring, always taking the time to support and reassure me with my treatments. Communication with Meghan was seamless and always helpful. Anyone on a fertility journey would be in the best possible hands we were fortunate to welcome two beautiful children under his care. May you be truly blessed in this lifetime

Mr Barnaby Barrass

Urologist

Would highly recommend Dr. Barrass. Easy to talk to and explained everything very clearly. Went to see him with some genuine prostate concerns following an MRI Scan and left with a weight off my shoulders. Also a special mention to his PA Jennifer who went above and beyond to get me an earlier appointment and getting all the relevant information delivered to Dr. Barrass in time so that our appointment could be as productive as possible. 5 stars to both.

Miss Elena Chmilevskaya

Obstetrician & Gynaecologist

Being my first time in hospital and my first operation, I was extremely anxious. Miss Chmilevskaya and the entire team at The Nuffield Hospital (Tunbridge Wells) were exceptional from start to finish. I felt genuinely cared for throughout the whole experience, and their professionalism and kindness made an overwhelming situation so much easier. I cannot recommend them highly enough

Dr Mrinal Saha

Cardiologist

Dr Saha was extremely reassuring, professional and clear in his explanations beforehand. On the day of the procedure he was again, the epitome of cool, calm professionalism. After the procedure, when I was comfortable and could concentrate he sat with me and explained the options for further treatment. I am very satisfied and reassured by the service with the Cleveland Clinic.