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Nuffield Health Brentwood Hospital

Paediatric Cardiology, Breast Surgery, + 35 more

After I had my procedure and was in the room, I needed to use the toilet, but I was hooked up to a catheter. Therefore, I could not go unaided. I needed to use the toilet for a poo and was desperate to go. I used the call button and told the nurse, who said they would come back. I was left for 4 hours in agony. I was really anxious as I had been told I was not to strain, and I was doing all I could to not mess myself. This left me really upset and agitated. I did not feel cared for at that time. The breakfast was very poor and not at all palatable. The fact that you could not get in the lift without someone tapping you in is ridiculous, as you then have to search for someone to assist. Also, when I subsequently came back for my catheter removal. There were no disabled parking spaces at the front, so I had to come in the back. I was told I needed to go to the ward. So I made my way to the lift and was very dizzy and weak. My wife left me at the lift to go to the front to sign me in, and the receptionist could not have been more unhelpful and stroppy. My wife then took me up in the lift, only to be told that they would not see me until she had gone back down to the reception. The other receptionist then signed me in and was pleasant, unlike the other receptionist. Sadly, small things let you down. But when you are a patient, you feel very vulnerable, and the lack of professionalism from a member of the team makes a big impact.

Ms Jajini Varghese

Plastic Surgeon

I don’t even know where to begin, because Ms Jajini Varghese was with me at both the lowest and most hopeful points of my life. She was the one who delivered devastating news — and yet she did so with honesty, warmth and humanity. She held my hand, hugged me, spoke to me as a woman, not just a patient. She never sugar-coated, but she always gave me hope. I had a single mastectomy through the NHS, and from the very beginning she was open about expectations while still doing everything she could for the best possible outcome. She told me she would try to save my nipple — and she did. I came out of surgery with excellent symmetry, far beyond what I had been prepared for. At my final check-up (seen by another consultant), he examined me and said he struggled to see which breast had been reconstructed. When he asked who my surgeon was and I told him, his response was simply: “You were operated on by the best.” What stands out most is not just her exceptional surgical skill, but who she is as a person. She is real, warm, relatable .A woman’s woman. She spoke openly, shared human moments, and made me feel brave when I didn’t feel brave at all. If you are facing breast cancer and reconstruction and are scared, I hope you read this and know that you can place your trust in this incredible NHS surgeon. I will forever be grateful.

Mr Lebur Rohman

Orthopaedic Surgeon

Not all heroes wear capes – Mr Rohman was fabulous! Mr. Rohman truly is a hero in my eyes. Before my surgery, I was living in constant pain and felt like my life was shrinking. I decided to seek treatment, and finding Mr. Rohman was the turning point. From the very first consultation, he was absolutely fabulous. He didn't just treat the hip; he treated me. He listened to my fears, explained the hip replacement procedure with total clarity, and gave me the confidence to go ahead. The surgery itself was a complete success. Mr. Rohman’s surgical skill is obvious, but it is his bedside manner—kind, attentive, and incredibly professional—that makes him stand out. I am now pain-free and back on my feet faster than I ever imagined. The care I received was worth it. If you are looking for a surgeon who is talented, caring, and simply fabulous, look no further than Mr. Rohman. He has given me a new lease of life. Now wanting my knee done too!

The Joint Injection Clinic

Diagnostics & Testing, Imaging (Scans), + 4 more

Dr James Thing is a miracle worker—I am now walking almost completely normally for the first time in almost a year. I had a Baker's Cyst which he drained and injected. I had limped into his office, barely able to walk and I (almost) skipped out. He did a scan on my foot but wouldn't do an injection until I had an MRI. This is good medicine as he wanted to be sure he was injecting in exactly the right place, and indeed, he wanted to make sure an injection was the right thing to do (which it was). The foot is so much better. I am back to walking my normal 4 ½ -5 mile routes without much difficulty. Dr James Thing is a brilliant doctor! What I like is that you go in, he does an ultrasound to make a diagnosis, and if appropriate, he carries out the procedure there and then. No waiting for additional appointments at additional costs. Treatment and relief are immediate. That is amazing to find in this day and age.

Mrs Polly Ford

Obstetrician & Gynaecologist

Polly was amazing throughout my entire journey, my original plan with ivf didn't work out but Polly was very helpful with helping me form a new plan with moving forward with my journey. She explained all of my options and what this would mean for me and my donor child. Polly also carried out my egg collection and also my embryo transfer that was successful the second time around. I constantly felt in the loop with my results and Polly always had a back up plan which i really needed when i sometimes felt like giving up, If it wasn't for Polly explaining all of my options i wouldn't have the baby i do now! I cant thank her enough.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I was very early for the appointment so was encouraged to go to cafe and assured I would be called when they were ready. The receptionist answered our questions with a friendly manner. The nurse was very attentive and explained the procedure whilst preparing the cannular. She even brought blankets as it was chilly in the room. The cardiologist gave time to explain the findings afterwards and advised regarding medication. Excellent service!

Mr Jason Auld

Orthopaedic Surgeon

I received clear advice about what to expect. The op went really well and results have been as good as I had hoped. I may even run again soon if I continue with the physio (15 months after the op). I had a choice of anesthetic and chose spinal injection, so that I could stay awake to avoid the sickness I experience with general anesthetic. Care in 3 shires was also amazing

Mr Billy Jowett

Orthopaedic Surgeon

The care, professionalism and expertise of Mr Jowett has been evident throughout my pre-, and post-operative care, and the operation itself which involved six toes. Minor complications have been dealt with in a calm and reassuring way. Post-operatively, Mr Jowett rearranged some appointments to review the wounds on the day after my operation, indicating his ongoing care.

Miss Rosanna Ching

Plastic Surgeon

I have been in search for 2 years on finding the correct help for my condition. I was referred to Miss Ching and for the first time I feel hope that I will get the help I am in need of. She is caring and listens to every bit of information I can provide. She explains the next steps clearly and effectively and makes me feel safe within the appointment.

Mr Stephen Burgess

Ophthalmologist

I don't remember it much, however the right eye was well and painlessly operated, the left eye, it seems, the surgeon encountered some issue and he mentioned it to nurse, I did not understand, but for a few days the eye was sore around periphery of eye ball muscles, it would have helped to know what, if anything, occurred there.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

Very easy to make an appointment and quick range of dates offered to my convenience.The hospital is fairly convenient from home and the nice to have features of free parking,WiFi and coffee in comfortable surroundings are appreciated.The hospital is modern and spotlessly clean.The staff and friendly and give clear explanations.

Hope Park Dental Practice

Dentistry

I have been a patient at this practice since 1990. Great service all round throughout, remain consistent even with staff changes over the years. I have other family members at this practice, they get the same great service, no hesitation in recommending Hope Park Dental Practice, best wishes and thanks to all the staff.

Dr. Majeed Jawad

Paediatrician

Probably one of if not the best private consultant we've ever visited. Really great with my son and extremely thorough, no stone left unturned and filled us with confidence by explaining in detail exactly what he was checking for and justifications for his outcomes. Really great service and care.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

My experience has been life changing. The program has been incredible and helped me work through problems I didn’t see as possible to solve. The staff and team are incredible and helped at every possible opportunity. Couldn’t say anything bad about the place if I tried.

Steps Together - Elizabeth House

Health and Social Care

I have enjoyed my time at elizabeth house and the staff are really good and have got time for you when you need them and the other people that have been in here have been really good and we help each other out when needed and I would recommend this place as well

Gynae Expert

Obstetrics & Gynaecology

So grateful for this appointment and to finally be able to have a much needed MOT menapause related . I came away from this appointment feeling a lot more postitive that I will finally get the right treatments moving forward and checks