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RTN Mental Health - Right To Choose

Psychiatry, Psychology

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

UK Vein Clinic - Harley Street

Vascular Surgery

Since the moment I entered the clinic I was very well taken care of. The friendliness of the staff made all potential stress go away in seconds. The procedure itself was almost pain free and if any pain was felt that was similar to when one has their blood test done. My treatment was both radiofrequency ablation as well as foam sclerotherapy on both legs. It was done literally in a flash while having a friendly relaxing chat with doctor and nurses. I was shocked when I was informed the treatment was already completed. I have been instructed about the aftercare as a reminder as I had received many emails before the treatment explaining all stages including recovery. Then I simply got out of the clinic and had a walk around the city with my husband who was also amazed how quickly it all went. Their aftercare is spot on too and you can get in touch any time you might feel concerned. It is now my fourth day after the treatment and I feel great and I am so happy that all nasty vericose veins I had are gone. I would and will recommend the clinic and the treatment to anyone struggling with vericose veins issues. Milena

Mr Charef Raslan

General Surgeon

Following quite a negative experience with the doctor I was an inpatient with at Whiston for a planned Surgery, On the day of my surgery I was introduced to Mr Raslan, who had reviewed my case and completed my surgery. He was very clear in his communications and his patience and bedside manner was excellent. I cannot thank him enough. I saw him at St Helens outpatients on Monday 26th January to review my recovery from surgery, once again Nr Raslan was very informative and supportive answering all my questions prior to discharging me and offering me access to his secretary contact details if I required any further support. Accessing any of my post operative notes at my review worried and concerned me as they had not been updated to the nhs system therefore a couple of my questions to confirm what surgery I had undergone was not available!

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

This is truly a very pleasant clinic. All staff put you at ease and treat you very well. I had an upper endoscopy performed by Dr Craig Mowat. He is a really patient, polite and conscientious professional man who listened to my concerns and talked me through them. He was very thorough and suggested how I could relive my symptoms mean time until my procedure, which was only a few weeks later. He explained exactly what would happen. The experience was very calm and I was put at ease. Dr Mowat told me of his findings immediately after the procedure and called me to discuss biopsy results a couple of weeks later. The whole experience was calm and quickly put my fears to rest. Thank you very much for lifting a huge weight off my mind - I can now get back to enjoying life!

Cathedral Eye Clinic

Ophthalmology, Optometry

I recently attended an initial appointment and was very impressed with the service. All staff were friendly, professional, and welcoming. The optician/optometrist carried out a range of detailed tests on both the health and vision of my eyes, and explained every result clearly. In the end, I did not need to proceed with any treatment at this stage, as it would not significantly improve my sight. I was advised that waiting a year or two would give better value and a more meaningful result. It was reassuring to see that the practice prioritises what is genuinely best for patients rather than recommending unnecessary procedures. Overall, an honest and professional service that inspires confidence.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I loved all the staff that took care of me. I was very well looked after. My only small complaint was the lady that brought the food around kept leaving my door open and blocked half the TV and at one point my partner was helping me on the toilet with the bathroom door open and she walked in to ask if we wanted a cup of tea then left my room door open so anyone in the hall way could see me on the toilet, he was holding me up so couldn't go and close the door right away which made me feel a little bit conscious. Other than that the care staff were amazing surgeon and anaesthetist were very friendly. I would definitely recommend this hospital.

Professor Tony Kochhar

Orthopaedic Surgeon

Professor Kochhar was superb. Despite arriving in immense neck and shoulder pain, Prof. Kochhar immediately made me feel at ease, clearly listening to my symptoms but moving swiftly to ensure I was out of pain (or as much as was possible prior to a diagnosis). He instilled a level of calm and reassuring professionalism during our initial consult that gave me confident moving forward to understand the diagnosis and next steps. Further, he personally walked with me to ensure I had a same day MRI appointment amid a back to back schedule. Between his clear expertise and his care for seeing patients recover, I cannot recommend him enough.

Newmedica Newcastle

Ophthalmology

I was extremely nervous having had a bad cataract surgery experience previously. However the staff went out of the way to make me feel comfortable, with a particular shout out to Bruce who was calm, funny, knowledgeable and held my hand throughout the procedure. Mr Ainsworth was warm and kind, it was good to meet him before the surgery. The whole procedure was explained and was over so quickly. It was a very personalised experience and my recovery has been quick and straightforward. I cannot recommend Newmedica highly enough, particularly for nervous patients.

Centennial Medical Care

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

Unfortunately, having burnt my fingers and subsequently acquired an infection, I rang the Centre at 10.00. am and asked for an urgent appointment to see a general practitioner. The receptionist offered me two appointments, one at 11.40 am and one at 1.00 pm. I took the earlier appointment and was seen within 10 minutes by Dr Porter. She was very efficient, warm and understanding. I was prescribed medication, which was supplied by the clinic's pharmacy and back in my office by midday. Excellent service, and I thoroughly recommend Centennial

Pure Sports Medicine - St Paul's

Nutrition, Osteopathy, + 4 more

Dear Natasha, Thank you for your brilliant service, as always. I always feel so relieved after our sessions. I used to be unsure about physiotherapy and had tried several physiotherapists before, but you have completely changed my opinion. When my doctor referred me to you, he was confident that I would be satisfied—and he was absolutely right. I will now be his mirror copy in recommending you to others. Thank you so much for helping me regain my strength and confidence. I am truly grateful for your support and encouragement.

Mr Haresh Devalia

Breast Surgeon, General Surgeon

Mr Devalia was incredibly thorough and provided great care and attention during my appointment. He was clear with the process, potential outcomes and made sure I was informed and comfortable with the results. When I got my results Mr Devalia was very kind and allowed time for me to be happy with a negative result. Talking me through what it meant and what to look out for in the future. I was very happy with the treatment and with Mr Devalia's approach.

Mr Michael Mokawem

Orthopaedic Surgeon

Firstly, the consultations with Mr Mokawem really set our minds at ease, his communication was excellent and he answered everything with clarity, sense of calm and there were no grey areas. We are so grateful to have had the pleasure of working with Mr Mokawem and his professionalism and manner was simply outstanding. Mr Mokawem corrected our daughter's spine and we cannot thank him enough for giving her confidence back.

Dr. Michael FitzPatrick

Gastroenterologist

Exceptional gastroenterologist. Very thorough, clear explanations. Extremely patient and kind. I have had a lot of gastrointestinal symptoms over the years and I am grateful to have finally found a gastroenterologist that can help me. Superb bedside manner. I was looked after incredibly well by Dr Fitzpatrick, and the entire endoscopy team. His PA is also excellent always there on the end of the phone. Highly recommended.

Dr Nilay Joshi

Rheumatologist

I was able to talk about all my symptoms without being afraid of being controlled by the time or not being able to speak about everything I needed. I experienced a way higher level of professionalism and care for patients. No one wants to have a health problem, but being able to know what I am facing is the key to the next step. I highly recommend this Dr Joshi and the Fitzwilliam Hospital.

Mr Haroon Majeed

Orthopaedic Surgeon

Mr Majeed is friendly, approachable, informative, knowledgeable,, helpful and caring. I was incredible anxious about my foot operation. Mr Majeed answered all my concerns and the whole process from consultation to discharge was seamless. Natalie, his secretary, was very helpful and approachable also.

Mr David Bratt

Urologist

I found Dr Bratt to be professional, knowledgeable, pleasant and helpful. He explained my symptoms, in terms that were understandable. The various options that were open to me were also fully explained along with the probable outcomes. Any questions that I had were fully answered.