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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose the earliest appointment. The assessor was a graduate fresh out of university, in post for around 6 months. They were not a qualified psychiatrist or psychologist. I was not told this when booking the appointment and offered to go back on the waiting list if I wanted a doctor. The next stage is with a psychiatrist but it’s a long wait because the initial report by the graduate has to be checked. The psychiatrist I saw was an outsourced contractor, I had a poor experience with and there was a communication breakdown. Because they are paid for only the allotted time, for which he was late, he cut me off, very abruptly and he did not follow up when he said information would be sent to me about autism screening. I then received a request to complete an additional test which I later was told was not appropriate. No context is given when you receive these requests and abbreviations and clinical language is used without explanation. Pp RTN then did not attach the results to my file or progress my case. I’m still not sure why this was as when I’ve complained it’s not been fully explained to me. This is very worrying as it suggests no one is reviewing your case. There appears to be no safe guards. I next received a questionnaire titled ‘CV’. This is presumably a precursor to receiving a titration appointment. So I got excited as it’s been 11 months to get to this point. It stand for Cardiovascular by the way. I provide the stats. Then I get three more requests for the same thing.Another indicator no one is monitoring this. I had my first titration appointment in December and a script was written on the 11th, but I still don’t have my meds (it’s 4th Jan), because RTN use an online pharmacy. I wasn’t told to expect an email registration from a company called Cure Connect. RTN sent me an appointment for a follow up even though I hadn’t received my meds. This is how I found out about Cure Connect. I registered with them and they dispatched my meds without texting me so I had no idea what date to expect them. I was away for Christmas. Turns out they have the wrong phone number for me. Cure connect Are digital only and it’s extremely difficult to get in touch with them as they use two factor authentication to access their portal and it was broken when I tried contacting them. They direct you to the portal when you try and seek help. They use Royal Mail tracked 24 and I had to organise a redirect. But it’s not guaranteed. So I’ve been waiting in for two days now and still don’t have my meds. I cut my Christmas break short to drive 163 miles to get back for the redirect. You’re on your own when it comes to navigating Royal Mail and can’t get through to a human. So if you like digital portals, self service and dealing with three company’s through digital mean, being tied down to home for days on end each month to receive your medication this is the company for you the irony of course is that you’d struggle with non written instructions and these types of systems when you have ADHD. RTN are unsympathetic to this and say they can’t send patients individual information /instructions about Cure Connect. Complaining gets you nowhere. They just say they have unprecedented demand and reduced support is temporary. But I’ve read complaints that go back at least 18 months. That’s it temporary, that’s their normal BAU. I’m not sure if they prioritise private referrals but they’ve clearly bid low for the NHS contract based on volume and cannot handle the workload. We are suffering for it.

Midland Eye

Ophthalmology

The cataract in my right eye, which had been quite noticeable, was operated on in the second week of November this year. The less advanced cataract in the left eye was dealt with a fortnight later. My second eye is still settling in, but my surgeon, Mr Park, appears to have produced an excellent overall outcome for me. Having discussed the options with Mr Park, I chose to have a lens in my right (dominant) eye which enables me to see at distance, whilst for the left, I have one which is more suited to closer work. I may need reading glasses for really close work, but using my computer screen presents no problem. Asking questions was encouraged and all queries were dealt with clearly. The staff, and particularly the opthalmic technicians, obviously knew what they needed to do in support of the surgical procedures and all was handled very efficiently. Special thanks to Nurse Debbie who was looking after me, a somewhat anxious patient, before and after the two operations.

Mr Chung Sim Lim

General Surgeon

I saw Mr Lim today in a follow up appointment. I came out very happy and satisfied with the consultation. Mr Lim has excellent bedside manners which make a patient feel at ease and encouraged to ask any relevant questions about the condition. He is also a very humble consultant who is caring and supportive. I felt very confident in him as a knowledgeable consultant making me feel assured that he gave me the best advice in a timely fashion. His encouragement to me as I followed his instructions to the letter resulted in a good outcome so that I now can progress with other medical issues such as a knee replacement which was delayed due to the vascular issues now means that I can get on with my life. Mr Lim was very thorough in his investigation of my condition leaving no stone unturned to get to the bottom of the matter and see to it that it is resolved satisfactorily. I confidently recommend him to others.

Mrs Kadi Pariis

Physiotherapist

I had a treatment for an arthritic big toe at Gecko Fitness Clinic, using a product called Cingal under ultra sound guidance and I genuinely can’t believe the difference it has made. Before the treatment, pain and stiffness were really limiting what I could do, especially with sport. I’m currently away snowboarding, and the improvement has been incredible. Pain has been significantly reduced, movement feels much freer, and I’m able to enjoy the slopes without constantly worrying about my toe. It’s made a huge difference to both comfort and confidence. The team at Gecko Fitness Clinic were professional, knowledgeable, and took the time to explain everything clearly, which made me feel very reassured. I would highly recommend both the clinic and the treatment to anyone struggling with arthritis or joint pain.

Dr. Emma Shawkat

Obstetrician & Gynaecologist

Highly recommend Emma and the team at HCA Healthcare, I was dealt with professionalism, care and had the added bonus of getting to know my consultant throughout my pregnancy which made me feel like a person and more at ease, the clinic is also brand new and such a positive calming experience. Going into my c section in the knowledge that the team knew about me personally and saw me regularly was so valuable. Although a last minute complication meant I did not end up having my c section with Emma I still received support from her and the team even on the day and if I am lucky enough to be pregnant again in the future I will definitely want Emma to be my consultant again.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

Welcoming and helpful. Only one lift was working and the remaining one was noisy and slow but there was a notice advising of this. The coffee machine in wait area was out of order Reception staff were kind and helpful but sometimes difficult to understand accent. One set of chairs in a sub waiting area was under a shelf which meant I knocked my head. Appeared clean and efficient and was quiet on day of my visit. Preoperative bloods were done straight after consultation which is very good and in fact results appeared next day. That's good service. Overall allowing for things that happen a positive experience.

Dr. Claudia Maizen

Orthopaedic Surgeon

We would like to extend our sincere thanks to the doctor for the excellent care provided to our daughter. From start to finish, everything was handled with professionalism and kindness. The explanations were clear, simple, and easy to understand, which we truly appreciated. The doctor had a friendly and professional manner and was extremely informative and helpful throughout the visit. We also received very good recommendations for further rehabilitation. We could not have asked for a better doctor or better care for our daughter’s visit regarding her medial elbow bone fracture.

Nuffield Health North Staffordshire Hospital

General Practice (GP), Imaging (Scans), + 4 more

I am currently 6wks PO from having BA with Mr Apostolou. I cannot recommend him enough. Mr Apostolou was very professional and reassured any uncertainties I may have had. I am very happy with the results and I have not had any problems whatsoever. My very short stay at Nuffield Hospital was very pleasant and I was very well cared for, even after surgery with routine check ups. I will certainly be recommending Mr Apostolou to friends who I know are considering the same surgery.

Dr. Jack Ogden

General Practitioner

I had an appointment with Mr Alex Trevatt. Alex was very friendly, chatty, and really informative altogether before, during and after my surgery. Alex answered all of my queries, which I was really satisfied. Alex identified that it was beneficial to have the surgery, providing me with full reassurance, for which I had every confidence in his abilities. Thank you so much Alex. The surgery is easy to find, and is very clean throughout. There is a nice waiting area too.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

I had my surgery at The Park Hospital and my experience was excellent. The hospital was very clean and well maintained, and all of the staff were extremely helpful, caring, and professional throughout my visit. I felt very well looked after from start to finish. The food was good, there were free hot drinks available, and the physiotherapy support was excellent. Overall, it was a really positive experience and I wouldn’t hesitate to recommend The Park Hospital.

Mr Ashutosh Tandon

General Surgeon

Mr Tandon is extremely professional. I felt very safe in his care. Every stage of the surgery was thoroughly explained and agreed before proceeding. The post op consultation was very professional and the surgery was explained again using photographs from the surgery. The surgical wounds have healed very well and a point to mention; his suturing is immaculate, leaving me with minimal scarring. Highly recommended.

Mr Ashwin Unnithan

Orthopaedic Surgeon

I found every member of staff very friendly and welcoming (Runnymede Hosp in Chertsey). Also found Mr A Unnithan easy to talk to and I appreciated his full and straightforward explanation about the pros and cons of having a total hip replacement and answered all my questions/concerns in a very professional manner. I feel confident that I am in good hands, when I have my right hip Replaced by Mr Unnithan.

Miss Sarah-Jane Lam

Obstetrician & Gynaecologist

Sarah Jane Lam monitored my pregnancy from start to finish, and I felt completely safe and supported throughout. She explained everything clearly at every stage, always took the time to reassure me, and was incredibly responsive whenever I felt scared or concerned. We openly discussed my birth wishes, and she delivered my baby exactly the way I had hoped. I wholeheartedly recommend her.

Spire Little Aston Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology)

An excellent experience. I was a bit worried due to being booked in for day case surgery and also having a general anaesthetic. But I needn’t have worried - everything went according to plan. Now looking forward to getting the other foot done hopefully later in the year, thanks to Mr Goswami.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

After filling out a medical form on previous medical history I was introduced to Mr Edwards, the consultant. He was very professional and explained in detail the procedure that would probably be the best for me. All the staff were very friendly and the premises very clean.

Optegra Eye Hospital Hampshire

Ophthalmology

I was very apprehensive about having both eyes operated on..but every one puts you at ease very quickly i had all my questions answered.in terms I understood and everyone was so pleasant. The result is like having a new set of eyes. Brilliant thank you very much.