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London Heart Practice

Cardiology

I booked my appointment directly with Parkside Hospital, Wimbledon, so I didn't attend the London Heart Clinic nor any HCA premises, so my comments relate entirely to Parkside Hospital. 1 - Booking the appointment was a welcoming experience, Tanya was friendly, polite, courteous and easy to converse with. 2 - A follow up email was sent with the appointment details and patient information form which gave some scant details that would not in themselves form the basis of a contract imo. 3- On arrival for the appointment, I was asked to sign a form in 3 places. I was not given a copy of it nor given a chance to take it and read it in the waiting area, I was just asked to sign it, without it being read. 4 - on the basis that this document is in fact a contractual document setting out terms and conditions, which I didn't get to read, this is very poor practice, and could be challengeable. I also have no idea whether it made any reference to 'consent' within it. 5 - I was not handed a copy of the form before or after signing, and the form, with my signatures, has not been emailed to me subsequently, and it is now 2 days after the appointment. 6 - I arrived early for my appointment in the hope that I might be seen earlier than planned, but in the event, I was actually taken in for my appointment 25 minutes after my appointment time, but on the other hand, I had some 50 minutes, so I might have delayed someone else or made Dr Hinton late on leaving. Having said that, he didn't rush me at all, and I am very grateful for this. 7 - Dr Hinton himself was a pleasure to consult with. He made me feel at ease, and he enabled me to feel validated, and heard. He was kind and supportive and I felt I had found someone I could trust. Trust is a super important factor to me, as I've had so many bad experiences in the past. 8 - Dr Hinton grasped matters quickly and set out a case management plan, and dictated his letter to my GP in my presence, for which I am grateful. The only issue I have with that is, that I would rather the NHS GP is not involved, as I have no faith in NHS medical services right now, and I would wish to refer the letter to my health insurers, but am not sure how this will be done, and particularly so, if I am reluctant to speak with my NHS GP? I'm hoping that I will also be furnished with a letter that I can produce to my health insurers, so as to get authorisation for a scan plus it's super important that the letter has been sent to the right GP practice, and I hope it has. I did amend this quickly on the form. This has left a bit of a grey area for me, and I don't know if it was mentioned on the form that I was asked to sign without being able to read through it or be furnished with a copy so I could read it whilst waiting and ask for any amendments? 9 - Parkside is easy to access but it's looking a bit shabby in the outpatients area from my perspective, and the staff look a bit unkempt. My aunt was awarded an MBE for her services to nursing nearly 40 years ago, sadly, she is no longer with us, but she was a stickler for her staff having pristine uniforms, admittedly in the days when nurses wore hats and cuffs, proper uniforms, and butterfly belts, but she was always immaculately turned out and took a pride in her appearance, as well as her work. I often think that today, it begs a question about infection control, or moreover, the lack of it. 10 - it would have been nice to have someone volunteering to work the drinks machine. Older people are afraid to ask but are often dehydrated when waiting, and as we age, technology becomes quite challenging, even a drinks machine!

Mr Benjamin Baker

Plastic Surgeon

I am 10 days post mastectomy with immediate diet flap reconstruction.I was referred to Mr Benjamin Baker for the reconstruction by James Harvey. Mr Baker gentle unassuming manner from the initial consultations reassured me throughout a very challenging emotional period in my life. The results so far have exceeded my expectations and given me the confidence to continue my journey knowing that I am in safe hands. I am so grateful for the expertise of Mr Baker and he’s colleagues and their remarkable professionalism . I was treated with an enormous amount of respect as a patient right from the outset. The communication and clarity was first class and one of the things that really impressed me was the speed [same day]of the follow up written communication reflecting accurately what had been discussed.

Mr Michael Wearne

Ophthalmologist, Cosmetic Doctor

It is now several weeks since Mr Wearne fitted me with Galaxy lens implants in both eyes and it has exceeded my expectations. Before I had been using disposable contact lenses for about 25 years with all the inconvenience involved. I was hoping that the replacement lenses would remove the to need for any sight aids at all and to leave me with acceptable night vision. Now I have better vision at all distances and in all lights, far better than I was expecting. Mr Wearne was very thorough in the consultation and pre assessments, and when carrying out the procedure both he and the nurses were re-assuring and caring.

Spencer Private Hospital Canterbury

Pain Management, Cardiology, + 6 more

The waiting area felt like a barricaded corridor that was set up to harvest organs down the back of an alleyway. With the scales about a stretch of an arm away from the tightly seated row of patients looking directly at you, not much was existent of privacy. The room that I went into for pre op observation could be mistaken for the entrance door to a toilet cubicle. Inside was much similar. Repeated knocking from other staff member during your appointment also made the whole thing seem rushed. It didn’t feel like England, let alone Spencer.

Mr John Terrace

General Surgeon

I recently had private hernia surgery and the experience was excellent from start to finish. The care was professional and reassuring throughout. I’d especially like to recommend John Terrace, whose clear and calm communication and expertise made everything feel straightforward. The clinic’s facilities were outstanding too — modern, spotless, and designed to make patients feel comfortable and well looked after. My recovery has been smooth, and I’m very grateful for the exceptional care I received.

London Bridge Sports Medicine

Sports & Exercise Medicine

Dr.Raiman has been exceptionally supportive and thoughtful through the whole process. I have been struggling with a very painful shoulder and arm for a long time - he very efficiently organised a MRI scan. His diagnoses were very clear, he took his time to explain to me what is happening and patiently listened to all my questions. He also suggested clear plans for my next few steps so I am very much reassured. Thanks very much for all your help :)

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

Delamere offers a unique experience with a relaxed spiritual path to recovery. The accommodation and grounds are incredibly nice and all staff provide amazing care and cannot help enough. The miracle of Delamere for me was the atmosphere and company of fellow guests, from the moment I arrived to the last hour of my stay, I was part of unique experience of friendship and kindness. I would not hesitate to recommend Delamere.

Mr Jack Bain

Physiotherapist

I had a great experience working with Jack. I have been experiencing on and off back pain for quite some time. He completed a thorough assessment and was able to show me what was causing it and how we can treat it. It made complete sense. I am now feeling much better. I understand what it is, and know exactly what to do if it comes back. The studio is also amazing with loads of equipment and a great vibe. Highly recommend!

Dr Philip Bullen

Obstetrician & Gynaecologist

I’m very grateful to Dr Bullen for the support and guidance at the end of my pregnancy. He took the time to answer all of my questions patiently and clearly, which really helped ease my worries during an important and emotional time. His advice was thoughtful, reassuring, and easy to understand. I truly felt listened to and supported, and I highly appreciate the care he provided.

Mr Pierre Nasr

Orthopaedic Surgeon

Friendly consultant who explained everything I needed to know about my injury. He showed me the scan results and images and went through what happens next. He answered any questions I had and worked with me to find a suitable return to work plan to allow some strengthening to take place prior to doing so, as not to rush me back too soon (due to the nature of my job).

Dr Ian Stone

Respiratory Doctor

Dr Stone has, as always, been very personable and professional. He takes time explaining issues and patiently answers questions. His approach is very reassuring as he emphasises that he is available at any time, should you need to speak to him. It has been a pleasure having him as my specialist. His bio was 100% spot in; the reason I chose him. Thank you Dr Stone.

Nuffield Health Derby Hospital

General Surgery, Oncology

I would recommend nuffield health derby & Mr. Cockshott as a knee/hip surgeon ( i know he does those, guess other operations as well) All the staff I encountered where friendly & helpful. From surgeon & colleagues to pre op to all ward staff to rehab. I was sick and fainted the first night and all the ward staff where very attentive, kind & understanding.

Dr David McKean

Radiologist

Dr McKean took the time to explain what he was going to do today, and talked me through each step. After the injection he then gave me time to ask all sorts of questions I had around the issue I have with my hip and how to heal it, along with he possible next steps. He also gave me advice about how much/little exercise to take in the next week.

Albion Dental : Brighton

Dentistry

Staff are friendly, its a good dentist but I'm kept waiting every time. This time for 20 minutes. While I understand emergencies happen, some warning would be helpful. Maybe time needs to be allowed for this when booking appointments as my time is as valuable as the service I'm paying for.

Harley Row Clinic

Child & Adolescent Psychiatry, Coaching, + 5 more

I had a well-managed experience in terms of logistics and administration despite being a remote patient. Services were excellent. I felt well informed and that I received excellent consultation and clinical assessment. Very happy to recommend Harley-Row Clinic

MYTRT

Endocrinology & Diabetes

I don’t usually review- but from the start MYTRT has been amazing- very clear, easy to understand and knowledgable team. I had always been worried about my health but since speaking to MYTRT I feel good and confident. Thanks so much- Highly recommend.