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HCA Healthcare UK The Wellington Hospital

Gastroenterology, General Surgery, + 7 more

I would like to extend my sincerest gratitude to every single person we encountered from the moment we entered the hospital until the day we left. From the people at the reception, the porters, the security team, the registration staff, the International Office, the consultant, the interpreters, the therapists, the ward nurses and nurse assistants, and the cleaners—every single one of you made a difference. Each person treated us with such care, respect, sensitivity, and compassion. Everyone we met genuinely wanted the best for my father and for us as a family. You made us feel like we were surrounded by family, not just a medical team. Dr. Nikos Gorgoraptis, thank you for giving us hope and for easing everything on us during such a difficult time. Seána, for always being so supportive, proactive, and ensuring that everything worked out in my father’s favor. Ethan, for helping my father regain his strength and confidence to get back on his feet. Abdou, for making sure the family’s wellbeing was cared for at every step. Nohad, for ensuring no detail ever passed us by, and for always being there to open every door of support we needed. Zahra, for being someone we could always count on. Marissa, the lovely nurse who left us speechless with gratitude—such a genuinely kind, empathetic, and capable person who always had a solution and got things done effortlessly. Janis, for being the person you can always find when you’re lost—always there to help, guide, and support in every way. Hugo, for bringing lightness and laughter into the ward, making us forget for a moment that we were in a hospital. Tessa, who didn’t just serve food but cared like a mother, always ensuring we were fed and well. Ana, for her warmth and constant kindness that brightened our days. And to all those whose names I haven’t mentioned, please know that each one of you has left a lasting mark in our hearts. You all embody what true care means—beyond professionalism, beyond duty—you showed humanity. You healed not just with medicine, but with kindness, patience, and heart. For that, we will always be deeply grateful and your help will never be forgotten. With all our appreciation,

One Hatfield Hospital

Audiology, Cardiology, + 21 more

Waited for a while to be seen. Once seen, there was a feeling of being rushed and getting the consultation over with which was so dissapointing and not something I was expecting, after waiting for over a month for the session. I kept asking questions and follow up questions to keep the session going, but got basic and unsatisfactory answers. I have heard of other consultations lasting at least 40min from friends and family but I got barely half of that, after getting the impression the Doctor wanted me gone. The most shocking part of the consultation was the Googling of my symptons and condition and reading out advice found on the internet. How is that acceptable from a paid service? I can research and Google my symptons myself which I have already done and a Doctor searching for answers so obviously, was shocking to see, especially from someone who is meant to be a professional in their field. So dissapointing and such a waste of money. I feel cheated and the medicine given to me on prescription was the second choice after me protesting that prescribing medicine shown in Google results and stuff I have tried already is not going to work. I was hoping for professional advice and recommendations, sadly I never got that. Just verbal internet results. Even the medicine proscribed can be bought over the counter without a prescription. A waste of a trip, so dissapointing.

Dr Iftikhar Fazal

Cardiologist

Met with Dr Fazal following referral regarding a low heart rate and possible need for a pacemaker. From the first appointment Dr Fazal explained everything really clearly and put my mind at rest and confirmed a pacemaker would be suitable and arranged for the procedure to be done within three weeks. On the day of the procedure Dr Fazal once again explained everything and I was taken to the. Cath lab for the implantation of the pacemaker. You are awake during the procedure but made to feel very relaxed and at ease and Dr Fazal explained what was happening throughout the procedure. The procedure was completed and the wound was stitched and a dressing put in place. After a few hours and a check of the pacemaker I was able to go home. My follow up appointment was very easy. My wound had healed well and the scar minimal due to Dr Fazal’s handiwork. Pacemaker was checked by the cath lab and then I met with Dr Fazal who went through the findings, checked my wound and explained what to expect moving forward. I would highly recommend Dr Fazal as his bedside manner was impeccable and I felt heard. Thank you

MUMS - Midlands Ultrasound and Medical Services

Allergy Medicine, Breast Surgery, + 31 more

My acupuncture appointments at mums were with Zahra, I have had about 6/7 sessions with her, every week or 2 weeks. I have noticed a huge improvement in symptoms of chronic back pain and stress levels, I have fibromyalgia and these appointments have really allowed for me to notice and learn my triggers, emotional or physical. I have been able to talk to Zahra about my experience of the week at each appointment and talk about the changes I’ve seen not only in lower pain levels but in mental clams and clarity too. This in turns will aid my fertility journey as the body and nervous system has regulated greatly and my menstrual cycles have developed a healthy constant rhythm in terms of length and flow. I would recommend this to anyone that was struggling with issues similar to mine.

Dr Jo Gee Psychological Therapies

Psychiatry, Psychology

When I first started seeing Mai, I was struggling with high levels of anxiety and feeling a huge sense of despair. Through the sessions and support I have received, I am a different person to the one who first asked for help 3 months ago. Mai instantly made me feel at ease and her non-judgemental approach meant that I felt very comfortable in showing my most vulnerable, raw emotions. Every session had a clear aim and objective which was mutually agreed upon and I left each appointment with specific and tangible strategies that I could apply to my situation. I cannot thank her enough for the help I have received.

Clayton Ward at Queen Charlotte's & Chelsea Hospital

Obstetrics & Gynaecology

I stayed in the Clayton ward post delivery of our second daughter this month. Whilst we had to wait a bit longer than would have liked to get to the room when we were in the service and quality of care couldn’t have been better. The midwives all helped me settle in right away and I was so comforted and reassured with the help I received. The discharge process was also incredibly easy and the checks given to both myself and our baby were excellent and everyone was so kind and helpful. Thank you to all the team couldn’t thank you enough.

Paediatric Diagnostics

Diagnostics & Testing, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 8 more

The staff at the centre are exceptional. Customer service is amazing and the consideration for the children is outstanding. Minimal waiting times avoid the children becoming overly fearful or stressed and procedures are handled with professionalism and empathy for the young patients involved. My son was petrified of needles before you did a blood test, but it was handled so well and compassionately that he now is pretty confident around injections/blood tests. Thank you

Optegra Eye Hospital Manchester

Ophthalmology

My recent visit to Optegra Eye Hospital Manchester for lens replacement surgery was excellent. There was no waiting time and all the Staff were extremely helpful and reassuring to help me stay calm prior to my operation. Post operation the Staff gave me all the eye drops needed and detailed instructions on how to proceed over the coming weeks. I was also given all contact numbers in case I had any questions or worries.

Professor Philip Molyneaux

Respiratory Doctor

Firstly, I enjoyed the consultation. Phil is clearly a nice guy and easy to talk to. He obviously keeps good notes or has an unbelievable memory. His interaction has good recall of previous discussions and comments - therefore he knows where I am coming from and what my views are. I am therefore not wasting his or my time and we get to a conclusion which suits him and me in an easy, pleasant and straightforward way.

Skylight Psychiatry

Psychiatry

Amazing experience, thank you so much. After battling with children’s mental health for a few years and my daughter being fobbed off I made contact with Skylight as soon as she became able to use adult services. She was seen very quickly, all staff were so friendly and were kind and patient as she is anxious. Now on a waiting list for ADHD medication so hopefully we can help her further.

Dr Nikant Sabharwal

Cardiologist

He gave me good news which helps! But he was exactly what you hope for in a specialist, treating me as an intelligent client, and we therefore had a proper respectful two-way conversation. He provided complex information at a level that I felt appropriate. He was very skilled with an ultrasound machine too, I had no idea so much could be revealed in such a simple (to me) way.

Mr Mazen Tahhan

Ophthalmologist

Having now had both eyes treated and my cataracts removed by Mr Mazen Tahhan, I would just like to say a big thank you to Mr Tahhan and his team for such wonderful treatment. It is truly a pleasure not only to have my sight restored but to receive such kind and professional treatment from such a highly skilled surgeon. Thank you, Mr Tahhan. Miss J R S.

Dr Jobanpreet Sehmi

Cardiologist, Diagnostic Pathway Specialist

Dr Sehmi has been nothing short of amazing, right from the start he couldn’t do enough to help resolve my condition (this is still ongoing). Dr Sehmi has been extremely thorough in my diagnosis making sure nothing is missed, this includes my treatment. He has been in contact all the way through. In short I would thoroughly recommend Dr Sehmi.

Ms Evgenia Anikina

Ophthalmologist

My appointment was 8.30am. Drops were put in my eyes and I sat in the waiting area for nearly 2 hours. Because of errors in the new system being used for appointments I was not on the Doctors list. This happened to 3 other patients today. I would like to know what’s being done to improve the system you are using that clearly doesn’t work.

Ms Victoria Alexander

ENT Surgeon

Ms Alexander was very clear in her explanations to me. She gave step by step advice and made me feel reassured. She emailed me very promptly with a synopsis of my consultation with her and I knew what I needed to do next. I would certainly recommend!

Prof. Hector Chinoy

Rheumatologist

Prof Chinoy has a wonderful ability to translate his findings into laymans language . He also presents an assessment of how best the patient can deal with the condition. He is in my opinion a true professional who instils confidence in his patient.