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GenesisCare Surrey

Oncology

My experience at GenesisCare Surrey was amazing. I chose to have private MRLinac radiotherapy for my prostate cancer in order that my treatment would have the minimum impact on my life and I was not disappointed. I was given an initial appointment within a week of getting approval from my health insurance. As my partner and I were travelling from some distance and staying in Guildford during the 11 days it took for my five treatments, the radiographers were very flexible in arranging the dates to suit us. GenesisCare offered to pay taxi fares for us to travel each time, but as the distance was too far we chose to stay and were amazed when they offered to contribute to our hotel bills, The building was modern and purpose built and the reception area was pleasant, bright and the staff friendly with tea, coffee and snacks on tap. Parking was easy and right outside. The MRLinac suite was similarly well done and the radiographers were friendly, helpful and keen to make things as easy as possible. It was nice to be taken into the control room to meet the team rather than them being shut away behind the glass. All of my treatments started on time and the last two appointments were rearranged so we could leave a day early. The whole experience felt more relaxing than attending a normal medical establishment, in fact more like being at a high-tech research institute. There was a follow-up call from a radiographer after we had been at home for a week to check how I was doing. The MRLinac treatment gave me very little in terms of side effects during the treatment or afterwards and meant we able to explore Guildford and the surrounding area when I wasn't having treatment. The whole experience was much preferable to the standard radiotherapy which would have involved 20 treatments over 4 weeks with months of hormone treatment. I felt confident that the use of MRI scans during treatment ensured the radiotherapy was precisely targeted to give the best results and to limit any damage to other organs. It did require me to lie in the machine for 25-40 mins and to ensure my bowels were empty and my bladder was half full at the time which was a bit tricky. The radiographers were very patient in giving me advice and support to help me achieve this although some more advice at the beginning would have been useful. If you have the option to have treatment at GenesisCare then I can thoroughly recommend it.

Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

The security and reception staff were absolutely wonderful - welcoming, professional, and efficient. When I went up to the 3rd-floor neurology department, there weren’t very clear directions on where to check in, but I eventually found the desk (ironically, not the easiest task for someone visiting a neurologist!). After checking in, I was seen quite promptly. The neurologist herself came out to collect me - something I didn’t realise until we were already in her office, as she hadn’t introduced herself. I think my presence uneased her and I even commented that I thought she was the porter, as that’s what I had seen with other patients being escorted in. Unfortunately, the appointment itself was disappointing. The neurologist came across as very judgmental and accusatory, suggesting that my symptoms were exaggerated or imagined, despite my clear explanations and the observations of my colleagues, doctors, specialists, and family who have witnessed my neurological decline. When she asked about my profession, she seemed skeptical that I could perform my job without issues, which was uncomfortable and disheartening. I have a follow-up appointment with a neuropsychiatrist, but honestly, I’m not looking forward to it. I can only hope they’ll be more open-minded and empathetic.

Dr Ravleen Sabharwal

General Practitioner

I feel incredibly fortunate to have Dr. Ravleen Sabharwal as my GP at New North Health Centre in Islington. From the moment I first walked into her consultation room, she made me feel truly seen and heard – not just as another appointment on the schedule, but as an individual with my own unique story, worries and hopes. Dr. Sabharwal has an extraordinary gift for listening deeply, asking exactly the right questions, and then crafting a care plan that feels completely bespoke to me. Whether it was adjusting medications with meticulous attention to how they fit into my daily life, arranging follow-ups at times that actually worked for my chaotic schedule, or simply sending a thoughtful message to check in after a tough week, every interaction has been infused with genuine kindness and razor-sharp clinical insight. She doesn’t just treat symptoms; she looks after the whole person with warmth, respect and an unwavering commitment that has restored my faith in what NHS primary care can be. Thank you, Dr. Sabharwal – you are nothing short of exceptional.

Dr Donald Hodge

Paediatrician

We recently had a telephone consultation with Dr. Hodge to get his expert opinion before our son could travel with Emirates Airlines. Dr. Hodge was exceptionally professional, kind, and thorough. He provided clear reassurance supported by up-to-date data and made sure we fully understood the situation and had all the information needed to travel safely. He also promptly supplied all the necessary paperwork to meet the airline’s specific requirements. We especially appreciated that he was able to see us at short notice and took the time to speak directly with our son during the call — explaining everything in a calm, reassuring, and age-appropriate way. We left the consultation feeling confident and well supported. We would highly recommend Dr. Hodge to anyone seeking expert, compassionate allergy care.

Vitalscan

Diagnostics & Testing, Endocrinology & Diabetes, + 8 more

I had an excellent experience at Vitalscan. The whole team was incredibly professional and welcoming from start to finish. The radiographers — Abdo, Mahmoud, and Alice — were absolutely brilliant. They made me feel completely at ease and explained everything clearly before the scan. Their professionalism and kindness were outstanding. Jamie and Safia, the imaging assistants, were also fantastic — so friendly and reassuring throughout. And a special thanks to Mickey at reception, who was extremely helpful, polite, and made the whole booking process smooth and stress-free. Honestly, one of the best healthcare experiences I’ve ever had in the UK. Highly recommend Vitalscan for anyone needing an MRI or any imaging service.

Dr Katharine Ayivor-Nygard

Psychologist

I had nearly given up on therapists but then found Katharine, who has completely transformed my life. She is filled with such compassion, genuine empathy and understanding - I have learnt so much about myself through the therapy sessions. I feel this has truly saved my life. I don’t feel treated like a patient but as a unique and whole person. She is also very knowledgable and able to blend different modalities providing a tailored approach, which is exactly what I was looking for (and not a one size fits all approach). You would not regret seeking Katharine as a therapist, she is an amazing human being and psychologist.

Mr Clarence Yeoh

Orthopaedic Surgeon

It is evident that Mr Yeoh is a very knowledgeable individual and his actions and direction have expedited the process. Receipt of this letter today has given me a greater understanding of my current issue. I must confess I struggled to understand Mr Yeoh, and during my recent visit found myself requesting him to repeat his comments several times. The imaging team at Hatfield ONE were efficient and very helpful. That said I have a follow up appointment at Hatfield ONE on 17th September .

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

"I recently had a minor surgery at Daleswood Health performed by Dr. Oliver Denton, and I couldn't be happier with the care I received. Dr. Denton was cordial, confident, and methodical in his approach, which immediately put me at ease. His professionalism and bedside manner were exemplary, making a potentially daunting experience much more comfortable. I'd highly recommend Dr. Denton and Daleswood Health to anyone needing medical care. Thank you, Dr. Denton, for your excellent care!"

Miss Hiba Ansari

Physiotherapist

I saw Hiba Ansari at the Bank clinic for treatment of a grade 2 AC joint separation and I couldn't recommend her highly enough for anyone with any shoulder issues. Hiba has been truly great throughout the entire process, taking the time to understand the injury and the symptoms , putting together a recovery plan and tracking progress. She helped me to recover fully and got me back to doing all my sports - thank you !!!:) Highly highly recommend !!!

Quality Dental : Horsham

Dentistry

Downstairs work being done to the building. Noisy and lots of stuff/materials over the waiting room floor. I found the whole experience poor considering this is a private paying surgery. I understand the work needs to be done, however for a patient it is not ideal by a long shot. Not a relaxing atmosphere or acceptable. This is the second time I have been and the same building work being done.

Ms Elizabeth Dolatshahy Hawkes

Ophthalmologist

I’m around 6 months out from having had upper and lower blepharoplasty surgery with Ms Hawkes. The results are very natural and it’s not obvious that I’ve had surgery at all, rather, I look refreshed and less tired. Being Chinese-English, I was worried I might not look like “me”. However, Ms Hawkes put me at ease and delivered amazing results whilst preserving my natural eye shape.

Candover Clinic

General (Internal) Medicine, Physiotherapy, + 19 more

Everyone was friendly and the place clean but one of the receptions in radiology was very load speak so you heard all her conversations and calls clear as day. You are asked to to arrive 15 minutes prior to your appointment but I did have to do anything just wait long as I didn’t get in on time and I can only guess they ran late as two people arrived after and went in before me.

The Dental Clinic Portishead

Dentistry

The visit was an emergency appointment to refix a crown back in position As with my bi annual checkup appts the service I get from the practice is always first rate. The reception staff,( especially Sandra), are always friendly and helpful and Simon my dentist always takes the time to explain fully about the dental procedures he is doing for me Keep up the good work !

The London Clinic

Physiotherapy, Dermatology, + 13 more

Initially I went to the London clinic hospital, but was redirected to the correct building.. Again, slight confusion for me in Filling in the registration form, which I then failed to hand to the consultant. I was again not sure where to wait as clinic D and E are on the same floor. This was all resolved by having an excellent interview with my chosen consultant

Dr. Franciske Evans

Psychiatrist

Dr Evans is an absolute professional and speaks to my daughter in such a kind, gentle and friendly manner and is really great at explaining issues in layman's terms. I can only imagine how busy Dr Evans is, but we always feel she cares deeply about my daughter's welfare and progression and is every bit on this journey with us.

Dr Turab Syed

Orthopaedic Surgeon

We appreciated the apology and heads up that Dr Syed was running late for our appointment. He explained everything clearly answering all our questions honestly . He was professional yet engaging with a good sense of humour. We feel confident in his knowledge and abilities which were both apparent during our conversations.