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Spire Elland Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 2 more

Overall, Spire Elland was great and I would happily return should I require any further procedures in the future. The rooms are spacious and comfortable, and everything is very clean. I think the main thing letting the hospital down is patient communication. All appointments and comms are recorded and delivered via an app. If you don't want to or aren't able to download the app (like me), you do end up being left a little in the dark about things. For example, I had been given a surgery date fairly soon after my initial consultation, which was great, however I hadn't been informed that there would be multiple pre-operative assessment appointments to attend - all of which were on-site at Spire Elland, which is around an hour's drive for us. On one occasion, I had to make last-minute arrangements to move clients around as I'd been unaware of an upcoming appointment - I'd received no email, no text, no phone call, no letter. I just so happened to log in to my online portal and find the appointment date there. I moved clients around so I could attend, and just a couple of days before my appointment received a text message to say the date had changed, with no explanation provided. I called to try and find out why this might be, but was met with a dismissive reply of, "We just had to move it". All of the documents outlining the process for my surgery and the prep I should do beforehand were provided online, and the online portal isn't the simplest to navigate, so accessing them wasn't as easy as it could have been. When I was admitted for my day surgery, the staff were very welcoming and friendly, although I did find that I received a blunt reply whenever I asked a question about anything. This was my first ever surgery and my first time being put under general anaesthetic, so naturally I was quite nervous. Some of the members of staff were very helpful and supportive, but others seemed to have little patience, which wasn't ideal and only served to make me more anxious. When I came to after the surgery, I had been expecting to have a bit of a handover with someone so I could at least find out how it had gone and what they had/hadn't found. Unfortunately, Mr Gan was occupied in another surgery, and so I was discharged before having the chance to speak to him. I asked the nurses for some clarification - any brief notes or insights they might be able to give to put my mind at ease a bit until I could speak with Mr Gan - but this was met with quite curt replies. I was told no one could read Mr Gan's handwriting so no one could tell me any information, which at the time was quite frustrating as I'd been dealing with the pain for so long and had viewed the laparoscopy as the light at the end of the tunnel. It was disheartening to leave the hospital without any real clarification of the issue. Now having had my final follow-up with Mr Gan, I can say with confidence that all of my questions have been answered, and I feel validated and supported as a patient. However, I can't help but feel that had the communication from the hospital team been a little better throughout the process, it wouldn't have been so frustrating to wake up after the surgery and find that no one could tell me how it had gone.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

Appalling aftercare!! In as an overflow NHS patient. Had major surgery. Nurse refused the doctors requests in the morning. When discharged later that day the nurse still refused what the doctor asked for. The doctor had to be firm in saying what the nurse had to do as it was on the surgeons notes! The nurse reluctantly did it in the end but only half a job. The nurse left ouzing burn scars after removing dressing and didn't tell me until i put my clothes on and the material was catching on them. My husband got him back and he said "Yes i saw that!". Did nothing or aplogise. No empathy at all. I had 2 nurses come to my home that evening to sort out the burns and dressing on my surgical areas . Nightime was very little aftercare. Catheter was overflowing in the night. No one seemed to know what was going on in regards to your medical notes. Food was appalling dried up and burnt. No snack trolley inbetween meals. Awful experience. Couldn't wait to get out of there. Was I treated differently because I was in there last request as an overflow NHS patient. I was meant to be going to Birchington ward for my recovery. A complaint will be going in! The doctor said twice to have medication prescribed to the nurse and he would not do it so I came home with no painkillers and was told to go to a chemist after major surgery. Lack of care. No bedside manners.

Newmedica Grimsby

Ophthalmology

Mum was almost blind wearing really thick glasses, and couldn't see at all without them. She had a few complications with her eyes but Dr Stewart and team endeavoured to give her as much sight back as possible, even if just slight. After her cataracts surgery on the 'good' eye, she is like a new woman. At nearly 78yrs old, mum doesn't need to wear her glasses for the first time since she was young. She can see clearer and further away. Close up is still difficult but we trust that after both eyes are done, and potentially glasses again with alot less prescription, she will be able to see so much better. She's had no pain or anything. The drs were brilliant and we can't thank them enough. This is the best thing to have happened to mum who was petrified to get her eyes done. She says he is the best Dr I have ever seen and I'm so happy.

Mr James Smith

Orthopaedic Surgeon

I cannot praise the team at Chaucer Hospital highly enough following my recent right knee surgery. From the very start, the administrative staff made the admission process seamless and stress-free. My surgeon and anaesthetist were world-class, providing not only technical excellence but also the reassurance I needed heading into the procedure. Once on the ward, the care was exemplary; the ward doctors and nurses were attentive, professional, and genuinely kind. I must also give a special mention to the kitchen staff, as the foods were excellent—the quality and variety of the meals far exceeded my expectations for hospital dining. It was a truly holistic care experience where every department worked in perfect harmony, and I felt valued and well-cared for every step of the way.

Quality Dental : Horsham

Dentistry

I have been with the practice for a number of years and have mostly been pleased with the experience. The only thing I have a problem with is that the staff of all kinds do not speak loudly enough. There is always a lot of noise from machines etc. and soft voices, and sometimes accents, make it difficult to understand., especially when it has a medical content. Also nobody seems to understand that they should make sure the patient is comfortable, as the chairs vary in design and all do not adjust when required. Otherwise I am pleased to have found the practice many years ago and have gone through a good few different staff members in that time, so the experience has been interesting, despite the stairs! I am lucky to have good teeth.

HCA Healthcare UK The Princess Grace Hospital

Breast Surgery, Urology, + 8 more

I have nothing but praise for Miss Pissanou and her entire team including Claire Gibbons her secretary , as well as everyone at The Princess Grace Hospital. From start to finish, the care I received was outstanding. Miss Pissanou was professional, compassionate, and extremely thorough throughout the whole process, and her team were equally supportive and attentive. The hospital staff made me feel comfortable and well looked after at every stage, and the standard of care was exceptional. I am truly grateful for the expertise, kindness, and reassurance I experienced, and I would not hesitate to recommend Miss Pissanou, her team, and The Princess Grace Hospital to anyone in need of first-class medical care.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

All staff, from reception to nurses and surgeons, I found to be friendly, courteous, helpful and professional. I was generally rather nervous about the whole process, this being the very first time I experienced any form of surgery or a stay in hospital. However, I was treated with the utmost respect and understanding and felt well advised at all times, allowing me to make informed decisions at my own pace, without being pressured. I had to wait a bit longer than I had anticipated for surgery but by comparison to the NHS, it was efficient and slick. It is early days to comment properly on my shoulder replacement but things are progressing well although slowly and I am hopeful for the future.

Mr Raj Sahemey

Orthopaedic Surgeon

I am so glad that I got Mr Sahemey as my Surgeon at both Solihull and Good Hope Hospital. He clearly explained the procedure, risks and the thought process behind the choice of prosthesis. Unfortunately, after the second joint replacement, I developed an infection. Mr Sahemey and his team had me seen within 2 days and constantly checked in and supported me until It had healed with the agreed antibiotics. I could not have had a better experience throughout these surgeries and it has renewed my trust in medical professionals.

Mr David Griffiths

Obstetrician & Gynaecologist

I am really happy to have made the decision to visit Mr. David Griffiths. He listened to me without interruptions, asked me all the questions necessary to complete a full clinical history, examined me and provided solutions - exactly what should happen in every gynaecologist consultation, but unfortunately something I had not experienced before. Given my several previous bad experiences with gynaecologists, I was a little bit nervous during the visit, but Mr. Griffiths and his chaperon made me feel really comfortable.

Mr Sanjiv Manjure

Orthopaedic Surgeon

Mr Manjure and his team were outstanding. I felt safe, secure and confident in the whole team. From pre surgery appointment, hospital admission and post surgery review everything was just perfect. I was quite nervous prior to have a full knee replacement but the whole process was not as traumatic as I’d been led to believe from other non professionals. I’m surprised at how the wound has healed and how small it actually is. I would highly recommend Mr Manjure and. His team at Manor Hospital.

Mr Simon Harrison

Orthopaedic Surgeon

Mr Harrison was clear and concise when explaining the type of fracture I had sustained. His first question to me was regarding my job role and as a drone pilot instructor my plan for recovery is crucial as well as returning to climbing. He provided exercises and a timeline of what to expect when and things to look out for in the future as I increase level of activity. Excellent knowledge and assessment of my injury had provided with a plan and the confidence to move forward.

Real You Medical Aesthetics Clinic

Cosmetic (Aesthetic) Medicine

I always feel relaxed when visiting this clinic, knowing I’m in expert hands. Dr Taylor-Barnes is attentive, professional, and highly knowledgeable across products, procedures, and treatment options. Her expertise inspires confidence, and I’m consistently delighted with the results. I highly recommend her for injectables, laser, or any aesthetic treatment. Outstanding care and results every time.

LIPS Healthcare

Anaesthetics, Cardiology, + 28 more

The doctor was 8 mins late *(with no apology for the late running( and them seemed to have a different idea of why i was there to me - he thought he was just assessing skin tags rather than removing - and then said he didnt have time to remove them - yet he was the one running late. I will come for the follow up but after that will never use this practice again.

Mr Nashat Siddiqui

Orthopaedic Surgeon

I recently saw Mr Siddiqui twice regarding an ongoing shoulder pain and he was very warm and approachable. He gave me a structured plan for recovery and explained my treatment clearly, giving me a second option if the first plan didn't work. It did work and I'm very pleased to have a working shoulder again. I would definitely recommend seeing him.

Mr Robert Warr

Plastic Surgeon

I’ve seen Dr Warr several times now, including for a major surgical procedure, and I can honestly say the experience was excellent. Dr Warr was kind, patient, and incredibly reassuring, and made me feel comfortable and confident throughout. The level of care and attention to detail was exceptional, and I’m extremely pleased with the outcome.

Mr Robert Thomas

Breast Surgeon

Mr Thomas was incredibly professional and supportive before, during, and after my surgery. He made me feel completely at ease throughout the whole process and has given me a level of confidence I’ve never felt before. I honestly can’t fault him or his work. He is an amazing surgeon and I’m so grateful for everything he’s done.