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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Newmedica Leeds

Ophthalmology

Newmedica Leeds. 5* Care from start to finish. My optician at Specsavers suggested it was time to consider cataract surgery and I was offered an NHS referral to my choice of providers. I chose Newmedica Leeds and just over 2-3 weeks later had an initial consultation at Newmedica. Unfortunately my high blood pressure caused some problems and delayed the first cataract operation to my left eye, after 4-5 weeks weeks I had surgery on my first eye and 5-6 weeks later my second eye was done. Without exception all of the staff I met at Newmedica were friendly, helpful, and very caring. The consultant who carried out the procedure on both eyes (Mr. Kamran Khan) took the time to explain the procedure and answer my questions. During the procedures he was reassuring and calmly explained what was happening. Both procedures were carried out successfully and my sight is so much better now. I would like to give a big thank you to Mr Kamran Khan and his team and my Optometrist Summer Elyoussfi and her team for all the care and attention I received. I have no hesitation in recommending Newmedica Leeds.

Dr. Peter Enwere

General (Internal) Medicine

Dear Dr. Enwere, I hope this message finds you well. I wanted to share my thoughts on your recent appointment with my patient. Your preparation was evident and greatly appreciated. You clearly articulated the objectives and addressed the patient’s needs effectively, fostering a positive atmosphere throughout the discussion. Your active listening and thoughtful responses demonstrated a strong commitment to understanding their perspective. The rapport you built was commendable. Your approachable demeanor encouraged open dialogue, making the patient feel valued and heard. We left the appointment feeling confident, and we can't praise your effort enough, thanks to your patient explanations and willingness to answer all questions. It was a truly positive experience that left us both feeling valued and impressed. Thank you very much for your dedication! Best regards, Zion

Physio Remedies

Acupuncture, Hand Therapy, + 3 more

I ruptured my Achilles tendon playing squash last September. My consultant surgeon strongly recommended Physio Remedies, who have an excellent reputation for helping athletes recover and return to sport in the best possible condition. I’m being treated by Naomi Murray, who closely follows the latest international research on Achilles injuries, which is very reassuring. The rehab plan has always been clear, progress has been excellent, and follow-up is very responsive whenever I have questions. Her patients’ recovery and long-term outcomes are clearly a genuine priority for her. The facilities at the Lansdowne Club are also outstanding and make a real difference to the quality of the rehabilitation. I would definitely recommend Physio Remedies.

The London Dermatology Centre

Cosmetic (Aesthetic) Medicine, Dermatology

I felt very confident in Dr Chopra, which was reassuring, and having Stephanie observe the consultation was also positive for her professional development. The advice I received aligned with my own independent analysis using AI tools, particularly ChatGPT, which further reinforced my confidence in both the diagnosis and the prescribed treatment plan. Dr Chopra also addressed additional concerns beyond the initial reason for my visit, offering a broader treatment approach, which I appreciated. While I understand that diagnosing multiple issues within a half-hour appointment is challenging, the consultation was helpful and provided the reassurance and confidence boost I was looking for.

Mr Tony Chalhoub

Obstetrician & Gynaecologist

Tony performed a very complex robotic myomectomy and endometriosis excision. There were 10 fibroids present the largest of which was 14 x 14 cm. Before I was referred to Tony I was really worried about what all of this would mean for my fertility but I left the surgery with great outcomes with my fertility preserved and am now feeling better than I have in a very long time. Tony took the time to explain everything in great detail and goes above and beyond to ensure his patients are doing well. I feel very grateful to have been referred to him in one of the most challenging experiences of my life. Thank you!

Spire London East Hospital

Gastroenterology, Obstetrics & Gynaecology, + 21 more

hi, i will comment on recent visit/s and also phone calls. Dr Jagwant Singh will forever be remembered as long as i live for he has brought back dignity in my life by removing the ailments i have been struggling with for 5+ years. i am confident that this man is seen as a hero to everyone he has helped. i cannot thank him enough. his work, his attitude, his mannerisms inspire me to be a better person. he inspires me to encourage my future children to become like him, an orthopaedic surgeon.

Mr Enyi Ofo

ENT Surgeon

Mr Ofo performed my parathyroidectomy with great skill and care, he is highly professional and experienced. His manner is very re-assuring and he has a kind and friendly personality. Mr Ofo provided a clear and patient explanation of my procedure at the initial consultation, he inspires confidence; my subsequent recovery has been smooth. My experience throughout was excellent, and Mr Ofo is supported by a very good team who clearly hold him in high regard. I would highly recommend Mr Ofo.

Mr Hassan Elhassan

ENT Surgeon

I visited Mr Elhassan following a questionable experience with another ENT that insisted I needed surgery. Mr Elhassan immediately put my fears at bay. He checked me thoroughly, reviewed my scans and explained everything in very simple language - including confirmation that surgery was absolutely not needed. He has an excellent bedside manner and makes visits to him very pleasant.

Miss Despina Mavridou

Obstetrician & Gynaecologist

I had a truly wonderful experience at my women’s health appointment. Every member of staff, including the doctor, was caring, supportive, and incredibly respectful. They were responsive to my needs, took the time to listen, and made me feel genuinely heard, seen, and believed. It was such a reassuring and positive experience, and I’m really grateful for the compassion they showed.

Pure Sports Medicine - Chancery Lane

Nutrition, Osteopathy, + 4 more

Lucas has been brilliant to work with. He’s easy to talk to, really listens, and explains everything in a way that actually makes sense. Sessions never feel rushed, and he always knows how to get to the root of whatever’s going on. I’ve noticed real improvement since seeing him, and I always leave feeling better than when I walked in. Definitely someone I’d recommend.

Mr Naga Venkatesh Jayanthi

General Surgeon

Mr Jayanthi performed an iguinal hernia operation on me. He was very professional and had a pleasant personality. The operation went well without any problems whatsoever. He explained everything thoroughly before hand. My wounds healed quickly and I have had no problems since. I have no hesitation in recommending Mr Jayanthi and Springfield Hospital.

Professor David Warwick

Orthopaedic Surgeon

After my consultation I felt very confident going ahead with David’s recommendation for surgery. Everything was explained to me including what I could expect in terms of outcomes. I was given all the information I needed to make an informed decision for myself without any pressure. The perfect balance between professionalism and warmth.

Active X Clinics Edinburgh, West End

Osteopathy, Physiotherapy, + 2 more

Sam is a super personal trainer who is helping me build strength to alleviate historic back pain and coming back to fitness after a medical procedure. Delighted with progress and he is always motivational, upbeat, great choice of music at the right times to help me push through and achieve beyond what I thought I could do!

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

An exceptional practice and a truly professional team which enhances the patients needs. Doctor Denton provides excellent medical care combined with a relaxed but very thorough assessment of the patients concerns. I would not hesitate in recommending this practise for a comprehensive service to its patients and clients.

Mr Joseph Walls

Plastic Surgeon

My most recent. Is it was as always a great experience . Mr Walls is a true professional with a very personable manner . He listens very carefully and explains everything fully in a way that reassures and gives confidence . I have now had several procedures with him and would not hesitate to recommend .