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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Haematology, Cardiology, + 9 more

I waited over an hour to be seen for my pre admission appointment. After being admitted and been shown to my room I was left for 5 hours in a cold room without anyone checking on me or giving me information about when my operation would be. Staff only turned up when I called and was then able to get some water as I was then advised that my operation was being delayed for a few hours. Short staffed. Slow to respond to buzzer calls. Staff always seemed to be busy doing something else other than looking after patients. Quite noisy ward during the day with people’s loud voices/laughing. Outdated facilities, no overhead bed light so had to have the main big room lights on all the time, which I could not control. I was moved to a different room after my operation as the first one did not have sufficient heating. The en-suite bathrooms are very outdated. Very short shower hose. In my second room there were 2 Rentokill boxes in shower. 50% of staff were friendly. I had major abdominal surgery. My night nurse was very compassionate and took very good care of me for 2 nights. I was discharged with the insufficient amount of painkillers to take home and without a physio assessment or much information about what symptoms to look out for and how to help recovery. I had to contact my own GP to get enough painkillers. Once discharged I had to walk with my husband all the way to the car at the pickup parking as there was no porter or wheelchair available. I had given 1h notice and then let her know again 10minutes before my husband arrived to collect me.

GenesisCare Cambridge

Oncology

I was referred to Genesis by the NHS consultant oncologist to receive radiotherapy and hormone treatment for for my diagnosed advanced prostate cancer. I was seen very quickly at the Newmarket (Cambridge) branch of Genesis. The facilities are modern with state of the art CT and radiotherapy equipment. At all times the staff of all disciplines and specialties were extremely helpful and understanding. After 4 weeks (20 sessions) of radiotherapy my regular attendance finished. However I will continue to have regular reviews there with the oncologist and be given the specialist hormone therapy and other pills to be taken for 2 years. Another impressive feature at Genesis is the inclusion of gym sessions under personal guidance from two expert trainers. This is most helpful in countering the muscle loss resulting from hormone therapy. I am continuing with these sessions for some weeks after completing my treatment. In summary, Genesis Care has provided the highest possible standard of specialist cancer treatment and I would strongly recommend this organisation when radiotherapy treatment is needed.

The Horder Centre

Orthopaedic Surgery, Physiotherapy

I went privately for a hip replacement. The staff were all so friendly and helpful. I was met in reception by a lovely man who took my bag for me an led me to my room. I was admitted by staff who each came to introduce themselves and explain what they would be doing. The room was lovely with a view onto the woodland just outside where a herd of small deer ran past one morning. The food was excellent and the staff were plentiful and friendly. If I had not been there for surgery, I would still have been happy to stay in that room! The surgery was fine and the aftercare was very efficiently handled by all concerned. When I did need to press my buzzer for attention, someone responded promptly and fetched the relevant staff members to help me. I felt safe and well cared for. It was the first time I have had surgery and I was apprehensive but the staff were all calm and reassuring.

Mr Osama Naji

Obstetrician & Gynaecologist

I had a Robotic laparoscopic hysterectomy. From beginning to end I was blown away by the quality of care I received from Mr Osama Naji and his team. The surgery went so well I was up walking around within hours of having it. My recovery was so smooth, I kept giggling as it felt like a holiday, no pain at all. Even though Dr Naji told me it would be painful in my head I just couldn’t conceive it could be this comfortable. I could go back to work almost straight away although I took a few days off to relax. I was on less painkillers within 24 hours of my surgery than I had been on my ‘good’ days for the last five years. I have almost no visible marks given the technology used. If I had known it would be like this I wouldn’t have suffered for so many years and delayed having the treatment.

Elanic

Cosmetic (Aesthetic) Medicine, Dermatology, + 7 more

I was taken into a room that was obviously not cleaned after the last patient as their clothes were still there. My postop instructions were to stay warm. I was absolutely freezing after surgery because the nurses turned the heat down to suit another patient. I was on the end bed and no one came to check on me for ages so I couldn’t get another blanket. I told the nurses at least three times that I don’t eat dairy. I then had cow’s milk and dairy butter placed in front of me which is offensive. The nurses paid a lot of attention to the person next to me, but rarely checked on me. I felt overlooked. By this point, I just wanted to go home but again they prioritised other patients so I was late to leave.

Mr Hywel Davies

Orthopaedic Surgeon

From my first visit Mr Davies was From my initial appointment at Spire Healthcare, I found all staff to be extremely informative, professional, and helpful. Upon meeting my surgeon, Mr Davies, he provided clear and comprehensive information regarding my knee replacement surgery and took the time to answer all of my questions thoroughly. The theatre, nursing, and ward staff were excellent from the moment I arrived for surgery through to my discharge, and I felt well cared for throughout my stay. I would highly recommend Mr Davies. The high standard of care I received meant that I felt completely at ease and had no hesitation in returning three months later to undergo my second knee replacement.

Professor William Ayliffe

Ophthalmologist

I accompanied my 98 years old Mother for her appointment with Professor Ayliffe. He reviewed my Mother’s OCT scan and made the decision that she didn’t need an injection at this time and that he would see her again in April to review her condition. He fully explained his rationale for this decision. My Mother has been a patient of Professor Ayliffe since 2018 when he diagnosed her with macular degeneration. During this time, we have been totally satisfied with treatment my Mother has received from Professor Ayliffe. He has always been very caring towards my Mother and has always fully explained any treatment he has given. Both my Mother and I have total confidence in his treatment of her.

One Stop Healthcare

Pain Management, Breast Surgery, + 48 more

I had a check up and cleaning from the dentist Sonia. What a marvellous professional and friendly person. I am extremely nervous at dentist but Sonoa went above a beyond to make me at easy. She transmitted me calm and I'd never ever thought to feel calm at the dentist. I only hope she will not leave as well. I am so tired of OSD turnover of staff it's very stressful for me getting used to someone and than change it. Sonia is precious if I was OSD boss I'd do whatever I can to keep this kind of empathetic professional with me. Doc Sonia thank you from the bottom of my heart to make me feel special. THANK YOU Imma

Willow Health

General Practice (GP), Holistic Therapy, + 2 more

I have had various symptoms of perimenopause over the last year or so but it came to a head a few months ago when i had a severe panic attack and seemed to develop anxiety. I am finding this difficult to cope with and the GP didn't seem to help me. I met with Dr Colquhoun and she was lovely, provided me with alot of information and advice and took me and my symptoms seriously. As a result I now have a course of action and have had HRT prescribed and a coil fitted. Whilst this is all new to me, i am feeling very positive about this plan and hopeful that I can start to feel like myself again!

Mr Karthik Karuppaiah

Orthopaedic Surgeon

I recently saw Mr. Karuppaiah for surgery on my right hand due to severe Dupuytren's disease. Being aware of the potential complications listed online, I was quite nervous, but Mr. Karuppaiah’s professional demeanor and excellent bedside manner immediately put me at ease. The entire process was seamless. My recovery has been incredibly smooth; my fingers are now straight, the scar is barely visible, and I have regained full function in my hand. I am so grateful for his expertise and would highly recommend his services.

Cambridge Heart Clinic

Cardiology

It was a private appoint & I paid for the ILR device. That was fine but I have been disappointed with the follow up since which seems to provide no reassurance that the ILR results are being looked at / reviewed so it is a case of assuming "no news is good news". In my view this is poor, if not unsatisfactory and it seems to me an initial 3 month review email followed by half yearly emails would be welcomed by patients. Also issue of contact phone numbers would be helpful e.g. technical. episode queries

Mr Giles Davies

General Surgeon

I had a very positive experience during my visit with Mr Giles Davies following my mammogram results. I needed some additional investigations, and he carried out the necessary checks thoroughly and professionally. He explained everything clearly, was reassuring and very positive throughout the consultation. The appointment felt comfortable and unhurried, and I felt well cared for. I was satisfied with both the doctor and the clinic and would highly recommend them.

Dr. Ash Kapoor

General Practitioner

My visit to see Dr Ash Kapoor at Levitas Clinic was excellent from start to finish. The reception and admin staff were friendly and helpful with booking on the phone and when I arrived at the clinic. Dr Kapoor himself was wonderful and I felt truly valued as a patient and well looked after in his care. He is professional yet empathetic and I felt he really listened to me and my concerns. My health issues are now fully resolved due to Dr Kapoor.

Clarity - Blackpool

Ophthalmology

I decided to have laser correction done privately after finding out the waiting time for NHS treatment was too long. My cataract operations and laser correction on one eye were done at Chec and I have nothing but praise on the way I was treated by all staff, clinical as well as administrative. Based on this I had full trust in using Clarity, knowing that I would be treated by the same caring consultants.

Mr Kanai Garala

Orthopaedic Surgeon

From the very beginning, Mr Garala has been very professional with clear explanations and fantastic support. Mr Garala came to see me after my hip replacement surgery in the evening which was a lovely touch. By 10 days I didn't need a stick and at 5 weeks I did a 5km sponsored walk. I have done my 1st bootcamp class and spin session at 6 weeks and am due to start full training next week.

Mr Daniel Dowen

Orthopaedic Surgeon

Mr Dowen quickly understood my issues and concerns and was empathetic, pragmatic and knowledgeable. I am a runner and have been unable to train due to an injury that left me with ongoing knee pain. He requested scans that enabled a quick diagnosis and treatment plan allowing me to get back in track which was very much appreciated.