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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Dr Konstantinos Vakalis

Cardiologist

I would like to express my sincere appreciation for Dr Konstantinos Vakalis. He clearly explained the necessity of the recommended investigations and later discussed the results in detail, ensuring that everything was fully understood. His approach was highly professional and thorough. Dr Vakalis personally carried out the main diagnostic procedures, which I believe is extremely valuable, as it allows the treating doctor to gain a more complete and accurate understanding of the patient’s condition. During the appointment, Dr Vakalis did not rush the consultation but instead took the time to carefully examine the issue and devote sufficient attention to my concerns. Thanks to his competent and thoughtful approach, one of the possible causes was successfully ruled out. I am very grateful for his attentive and professional care.

Mr James Smith

Orthopaedic Surgeon

I cannot praise the team at Chaucer Hospital highly enough following my recent right knee surgery. From the very start, the administrative staff made the admission process seamless and stress-free. My surgeon and anaesthetist were world-class, providing not only technical excellence but also the reassurance I needed heading into the procedure. Once on the ward, the care was exemplary; the ward doctors and nurses were attentive, professional, and genuinely kind. I must also give a special mention to the kitchen staff, as the foods were excellent—the quality and variety of the meals far exceeded my expectations for hospital dining. It was a truly holistic care experience where every department worked in perfect harmony, and I felt valued and well-cared for every step of the way.

Physio Remedies

Acupuncture, Hand Therapy, + 3 more

I ruptured my Achilles tendon playing squash last September. My consultant surgeon strongly recommended Physio Remedies, who have an excellent reputation for helping athletes recover and return to sport in the best possible condition. I’m being treated by Naomi Murray, who closely follows the latest international research on Achilles injuries, which is very reassuring. The rehab plan has always been clear, progress has been excellent, and follow-up is very responsive whenever I have questions. Her patients’ recovery and long-term outcomes are clearly a genuine priority for her. The facilities at the Lansdowne Club are also outstanding and make a real difference to the quality of the rehabilitation. I would definitely recommend Physio Remedies.

Mr Daniel Dowen

Orthopaedic Surgeon

I attended Mr Dowen's clinic today and the service I received was absolutely fantastic. Mr Dowen organised my imaging before I even attended and then promptly saw me in person. Mr Dowen was extremely professional during the history taking and examination part of the consultation and ensured I was comfortable and not in pain throughout. I also appreciated him asking me about the impact my symptoms were having on me and what my key concerns and challenges were. He explained my diagnosis in a way I could understand and then provided a detailed explanation of how best to manage it, as well as what to look out for which may warrant a return to clinic. A fantastic service by an extremely experienced and knowledgeable surgeon. Thank you Mr Dowen.

St Giles Physiotherapy

Physiotherapy, Sports Rehabilitation, + 1 more

St Giles Physiotherapy provided excellent care for my painful wrist, and I would highly recommend them to anyone needing physiotherapy in Northampton. From the outset Georgia understood my issue which meant we could maximize the appointment time for hands-on treatment. She used a variety of different techniques during the session, which made the treatment feel thorough and targeted rather than one‑dimensional. I was also given clear follow-up advice and tailored exercises to continue at home, which has really helped my recovery between appointments. Everyone I dealt with at the clinic was caring, friendly and genuinely interested in helping me, which made the whole experience feel very supportive as well as professional.

RTN Mental Health - Right To Choose

Psychiatry, Psychology

Everyone I dealt with was great overall. The experience was good aside from a couple of mistakes which then lead to long delays. One of the assessment calls didn't work and I had made time to sit through it. They did try to rectify this quickly but it still took another few weeks which after such a long time was frustrating. Sometimes when I would ring up the person who would answer would be short and I didn't feel so comfortable speaking to them. Otherwise, I would recommend this service up to diagnosis - I am yet to try the medication and services beyond here. I wish there was more the NHS or RTN could provide to offer support post diagnosis. The recommendations are useful but I would like a little more.

Miss Tania Adib

Obstetrician & Gynaecologist

It was a personal recommendation that brought me to Tania Adib. Having had unsatisfactory results from visits to the GP. My experience with my appointments and outcome could not have been better. Tania Adib is at the top of her game professionally and is extremely articulate and easy to talk to. She explains everything clearly and you feel you are totally in the right place. All my issues are resolved. In addition I have gone on a micro dosing of mounjaro which has been a game changer. The combination of sorting out my hormones and the mounjaro has meant my mood is lifted. My blood suger levels are back to normal and I am feeling great. Thank you Tania Adib.

Nuffield Health Leeds Hospital

Orthopaedic Surgery, Allergy Medicine, + 26 more

We received an excellent level of care and support. The doctor was able to assess my daughter and provide a diagnosis on the same day, which brought us much-needed clarity and reassurance after a very difficult few weeks. They were incredibly supportive, gentle and sensitive with my daughter, taking the time to explain clearly what was happening in a way that she could understand without feeling frightened or overwhelmed. We felt listened to throughout. The offer to support us further, including attending a video call with her school to help plan her return, was above and beyond what we expected and made us feel we were not navigating this alone.

Skylight Psychiatry

Psychiatry

I would highly recommend Skylight for anyone seeking an ND assessment. From the initial inquiry to the final report, the communication was exceptional—they explained every step of the process so I knew exactly what to expect. Key Highlights: Wait Times: The appointments ran perfectly on time, which I truly appreciated. Supportive Staff: They were patient with my questions and created a non-judgmental environment. Helpfulness: They provided clear next steps and resources that felt genuinely useful rather than generic. It’s clear they actually 'get' neurodivergence rather than just checking boxes

Mr Sunil Auplish

Orthopaedic Surgeon

Dr Auplish instantly made me feel at ease during the consultation and gave clear informed information. During the surgery, again, Dr Auplish and his team made me feel at ease. Myself being an inquisitive person had a look during the operation and questioned Dr Auplish who was willing to show and speak of the procedure. Since the operation, my scar is minimal hardly recognisable 8 weeks on. I no longer have pins and needles in my hand and arm and can enjoy a better nights sleep. (Carpal tunnel). I would not hesitate to return to Dr Auplish for further treatments if needed in the future.

Skin55

Dermatology

Skin55 at 55 Harley Street delivers an exceptional patient experience from the moment you arrive. The process is smooth, organised and thoughtfully managed, with clear communication at every stage. The environment is modern and beautifully designed, yet warm and welcoming, which immediately creates a sense of comfort. Appointments run efficiently without feeling rushed, and the team are attentive and considerate throughout. The overall journey feels structured, supportive and genuinely patient-centred — a standard of care that reflects the very best of Harley Street practice.

Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

I had an appointment at 5 pm and at 5.10 pm for pathology related to my upcoming Biopsy. First I was taken in for a flow rate test ??? which was not schedule . I told the nurse that I was there for a pre admission test, but she had no idea. Finally and after my request the nurse start looking into it. The hospital did forget to give instructions about what test had to be done. I had to wait ONE hour and 15 minutes at the premises . Finally the right test come in and they could proceed. Absolutely terrible.

Mr Omar Mulla

ENT Surgeon

I cannot express enough just how impressed I was with Mr Mulla He was a breath of fresh air with his “ bedside manner “ and his expert advice -allaying all my fears and explaining in great depth what he was doing and why- all explained so that I understood and not in medical jargon ! His follow telephone call there days later to see how I was going on was just as valuable and forward looking - I appreciated immensely Thankyou Mr Mulla for simply “ everything “ !

Dr Pooja Gulati

Rheumatologist

I visited Dr Gulati on the recommendation of another specialist consultant, and was very grateful for her expertise and knowledge. She was the only doctor, out of several that I visited, that was able to uncover the root cause for painful symptoms I had been experiencing for several months. I also really appreciated her clarity and warmth during our consultations, as bedside manner can make all the difference when facing uncertainty and ongoing pain.

Mr Rowland Rees

Urologist

Upon looking into a vasectomy reversal we came across Mr Rees and his reviews were the best. We went to his London clinic for the procedure and everything was perfect. At the end I of the procedure he stated it was the worse vasectomy he has ever seen. He was only able to attach one side with the minimal amount to work with. Fast forward one year and we are pregnant and this is all thanks to his amazing work!