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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

I attended Spencer Ashford Hospital which was easy to find and was able to park nearby in the carpark using a Blue Badge displayed. Access was at ground level with no steps. Reception staff greeted me straight away and booked me in, provided necessary to complete my procedure. Toilets were easily accessed just off Reception and there is a water machine free. All staff including the medical team that I saw were engaging, jovial yet professional. The atmosphere was calm and relaxing with about three patients waiting. Mr Georgios Papadopoulos explained the procedure that I was undergoing in depth and was unrushed and very calm and inquired whether I had questions. His team were as fantastic ensuring that I was at ease throughout. At no point did I feel under pressure to leave after the procedure.

Mr Oliver Wiseman

Urologist

Mr Wiseman has been absolutely outstanding. From the very beginning he took the time to explain everything clearly and thoroughly, which made a huge difference and helped me feel fully informed and confident about the procedure. On the day of the surgery I was very nervous, but Mr Wiseman was incredibly reassuring, calm and kind, which immediately put me at ease. The surgery itself went smoothly and I felt I was in extremely capable and professional hands throughout. I also want to thank the entire team, who were just as supportive and professional and made me feel genuinely cared for. I cannot thank Mr Wiseman and his team enough and would highly recommend them to anyone.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

Honestly, it was an amazing experience from start to finish. Everyone I spoke to was incredibly friendly and efficient, and the attention to detail really stood out. The clinic is thoughtfully designed to appeal to all ages — my 8 year old was quite apprehensive beforehand but ran straight in as soon as she spotted the Rubik’s cubes. The doctor was warm and approachable, and I was genuinely surprised to receive his report within just a few hours of the appointment. I’ve been to private clinics before, but nothing has compared to this level of care. Even being asked for feedback shows how much thought and consideration goes into Kidswell Health.

Dr Shalini Chawla

Obstetrician & Gynaecologist

Dr Chawla was with us during most of my pregnancy through delivery. We are so pleased with how much care, expertise and calm Dr Chawla helped us through every step. She spent time getting to know us, teaching us about the pregnancy and birth experience and also was key to navigate the hospital system we are not so familiar with, not being from the UK. Our experience was very positive and we felt surrounded with care and expertise at all times from her, which gave us confidence and trust that everything will go well. It did and we are so happy an lucky to have chosen Dr Chawla for the birth of our first daughter.

The London Clinic

Physiotherapy, Dermatology, + 13 more

had a fantastic experience at The London Clinic. The staff were warm, professional, and incredibly attentive from start to finish. The facilities are spotless and very comfortable, which made the whole process much easier. I underwent a gastroscopy and colonoscopy here, and everything was handled smoothly and with great care. The nursing team were especially kind and reassuring throughout. The London Clinic is exceptionally well‑organised, and the level of patient care is truly outstanding. I would highly recommend it to anyone looking for high‑quality medical treatment in a supportive environment.

Spire Cheshire Hospital

Obstetrics & Gynaecology, Breast Surgery, + 17 more

Dr A Ashish has cared for me for over 12 months and has been outstanding throughout my treatment. He is highly skilled and extremely knowledgeable, and has played a key role in my diagnosis and ongoing management of bronchiectasis and asthma. He has a lovely manner — always clear, kind, and considerate — and takes the time to listen, answer questions, and put me completely at ease. Each appointment ends with a clear and well-thought-out management plan, which gives me real confidence between reviews. Dr Ashish is an excellent consultant and I would not hesitate to highly recommend him. Thank you.

Dr. Mike Forsythe

General Practitioner, Sport & Exercise Medicine Doctor

I consulted Dr. Mike Forsythe during a period of severe insomnia, which was far from a simple issue to resolve. Mike took the time to fully understand what I was experiencing, and his medical advices and prescriptions were always thoughtful, measured, and genuinely helpful. I felt really supported by my GP during this difficult time. During that time, I also saw one of the UK’s leading sleep specialists, whose recommendations aligned 100% with those that Mike had made — a strong reassurance of the quality and accuracy of his approach. I fully recommend Dr. Forsythe. Paul

Dr. Dunia Ismail

Paediatrician

Great doctor, very knowledgeable, looking at a bigger picture. Very dedicated and spending as much time as required, not rushing things but gather full information about the patient. Dr Dunia can explain very well the dependencies, tests needed and what to expect once the results are back. She has also an up to date knowledge on nutrition and quick changes that will made a difference, even in a life of a family as busy as ours. I can't recommend Dr Ismail enough. Thank you!

Transform Health

Physiotherapy

After seeing many people with regards to my 30 year back pain/nerve problems with no to little success, i can honestly say that Neil has been the best ive ever seen his help and knowledge has helped me unbelievably i am so much more confident than ive ever been and now hopefully have the tools to keep me on the right track moving forward i cannot recommend him enough he has given me so much more confidence So Far so good thank you

Southside Medical Private Clinic

Child & Adolescent Psychiatry, Audiovestibular Medicine, + 7 more

I visited the clinic today with my elderly mother who is experiencing a number of health concerns. Dr Oates was kind professional and extremely thorough during the consultation. He made my mum feel very comfortable and explained everything very well. We now have a plan in place to move forward and feel more positive. We would definitely use the clinic in the future and would 100% recommend to others.

Mr Joyti Saksena

Orthopaedic Surgeon

I found Mr Joyti Saksena very professional and approachable. He answered all my questions and explained my operation and stages of my recovery. After my surgery he came to see me and explained how my operation went which was very reassuring. On my follow up visit he went through my surgery and again answered any questions I had. He did not rush me and ensured that I was happy with my recovery.

Quality Dental : Horsham

Dentistry

This was a visit for a small filling. I was apprehensive as usual at the thought of a dentist appointment, but i was made to feel at ease by the friendly staff. The wait time was very short on this day and the whole treatment from start to finish was quick and pain free. The dentist Levi and his assistant were very relaxed, friendly and professional. Thank you

Mr Taha Khan

General Surgeon

Mr Khan was fantastic with me during my treatment. Very informative and told me what was happening every few minutes. I felt very comfortable and he was extremely friendly and asking me lots of questions about myself and my life which is a lovely approach and keeps your mind off the treatment taking place.

Miss Manou Manpreet Kaur

Obstetrician & Gynaecologist

I had an excellent first consultation with Miss Kaur. She is gentle, knowledgeable and really easy to talk with I deal with multiple health issues and she has been able to give me a plan to follow and peace of mind. She is an outstanding professional in her field of expertise. Highly recommended.

Dr. Hannah Healy

General Practitioner

Dr Healy has been absolutely invaluable throughout a rather complex menopause journey. She always listens, is understanding, and comes up with great solutions- I always feel much more in control with symptoms with her help, and it doesn't feel like I am doing it on my own. Supportive throughout