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Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

It's not fair that being an NHS patient meant that we couldnt use the disabled parking, which was empty, right outside the hospital, meaning a much longer and uncomfortable walk. We we greeted well upon arrival and called through almost immediately. Although I found the nurse abrupt and abrasive to start with, I put this down to her working from the computer, checking through info. Perhaps that wasn't her strong point with technology. I have many complex needs, including some communication needs, being ADHD and Autistic. I clearly hadn't understood some of the portal questions and answered them differently to its intended expected responses. Perhaps some more understanding around neurodivergent conditions would be helpful and clarity around the context of their questioning, rather than to feel berated for replying "I fear spiders". The question asked for my fears or what I am scared of, if it was specifically regarding the procedure, it should have been clearer. I was clearly struggling with the bright lights in the office, holding my srm up to shield my eyes from the lighting, even commenting to my daughter who I took with me, my questionnaire replies would have told her I am photophobic, but because of how she initially presented to me, I felt unable to raise my concerns and ask for the lights to be adjusted. (This resulted in triggering a migraine after I left). Im still working on advocating for my own needs. Once the computer work was complete and she faced me to go through expectations of the operation day, she mellowed and warmed, her body language positively changed. This helped reduce my heightened anxiety. She was very good when it came to taking my bloods and I didnt even feel it, for the first time ever. I left feeling far less anxious than I did upon arrival.

Cleveland Clinic London

Vascular Surgery, Anaesthetics, + 10 more

had a right knee replacement with Mr. Sam Rajaratnam just over two weeks ago on 3rd November 2025, and what I had feared would be a difficult and painful operation turned out to be completely painless. Sam is extremely kind, patient and reassuring — perfect for someone as nervous as I was. I had delayed doing this surgery for a year and a half and even cancelled the operation twice before finally going through with it! Mr. Rajaratnam has built an outstanding team, including an exceptionally experienced anaesthetist, Dr. Barry Philips; a kind and highly competent nurse consultant, Ms. Christine Howis; and an excellent senior physiotherapist, Felicitas Gatti, who visits me at home to guide my post-operative exercises. I was also extremely impressed by all the medical staff at the Cleveland Clinic hospital, who provided exceptional care throughout my stay. Whilst at the Cleveland, Sam visited me daily, and even came in today after my staples were removed to check on my progress. Mr. Rajaratnam’s expertise is evident—he has performed over 7,000 knee replacements—and the level of care and support I received was extraordinary. I was expecting a significant increase in pain once the stronger medication stopped a week after surgery, but to my surprise, I remained completely pain-free. I am extremely grateful to Sam and his wonderful team. I’ll be back for my other knee as soon as I’m up and running again!

Pure Sports Medicine - Raynes Park

Nutrition, Osteopathy, + 4 more

I have been receiving treatment following ACL reconstruction (with LET and meniscus repair), and I am genuinely impressed with the level of care and professionalism I have experienced. Lee consistently explains each exercise clearly, checks my progress carefully, and adjusts my programme so that I always feel safe but challenged. His encouragement and attention to detail have made a noticeable difference in my recovery and my confidence. During one of my session, Lee even took me to the gym and guided me through three leg machines, explaining how this next stage will help me progress. His support and reassurance that I’ll start seeing big improvements mean a lot to me. I truly appreciate the time, patience, and expertise he brings to every session. I feel well supported and motivated, and I am very grateful for the high-quality care he provides. I am very much looking forward to continuing my recovery with Lee.

Mr Feroz Dinah

Orthopaedic Surgeon

I cannot recommend Dr. Feroz Dinah highly enough. I came under his care after a serious injury at Epsom and St Helier University Hospitals NHS Trust, where he performed surgery on a severe femur fracture I sustained in June. The results have been extraordinary; my post-op doctor even described my progress as 'extremely good.' The excellent work he did made a very challenging time in my life so much better, and I am forever grateful for his skill and expertise. I was truly moved to find such a clear demonstration of compassion delivered through the quality of his surgical intervention, even though we had never met.

Dr Tajvur Saber

Rheumatologist

Dr Saber is an absolute diamond. Attended appt after being in debilitating pain in joints for a month, not able to work, sleep or really function properly - after tests were completed and results she diagnosed seronegative arthritis and started a treatment plan right away. Within 48 hours the pain had gone down and I was able to "move" again. I am so grateful to Dr Saber - her manner, her knowledge, her empathy absolutely wonderful - I will forever be grateful to her. HCA are lucky to have such a knowledgeable and respected Doctor working for them. Thank you

Mr Angus Maclean

Orthopaedic Surgeon

I recently went for a meeting with Mr Maclean following surgery and he was extremely helpful and informative regarding the procedure and rehabilitation. He is very professional, positive, instills confidence and has been very understanding of my personal situation in connection with my injury and very accommodatory of my needs regarding the surgery. I could not have asked for a better surgeon to carry out the corrective osteotomy, for which I had been waiting quite some time. I am extremely grateful for his undoubted skills.

Mr Tanujan Thangarajah

Orthopaedic Surgeon

I recently had a consultation with Mr Thangarajah and I was genuinely impressed. He was exceptionally kind and carried himself with a high level of professionalism from start to finish. What stood out most was his empathy—he truly took the time to listen and understand my concerns, making me feel heard and supported. His ability to empathize and connect created a comfortable and reassuring atmosphere. Overall, it was an excellent experience, and I’m very grateful for the care and consideration he showed.

Dr Jonathan Aboshiha

Ophthalmologist

Jonathan was very helpful, he clearly explained the conditions in both my eyes, one with muscle problems, the other with astigmatism, plus both are long and short sighted and both have cataracts. Quite complicated but he really helped me understsnd it all! Also I was lucky there was a free slot for a cataract operation in my right eye the next day, which he also explained thoroughly, so kind and helpful, made me ferl far less nervous and more at ease about the treatment.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

The Staff were amazing, sadly I had bloods and collapsed, Margaret and her team was brilliant and got me back to normal. I can't remember all the details but I know they was very worried about me and jumped into action very quickly. They didn't let me go till I was better. I really wish I knew the name of the lady who was fanning me and talking to me as she was brilliant and I hope they get to see this message. Thank you so much for looking after me. Richard

Mr Sivaraman Subramanian

Orthopaedic Surgeon

Dr Subramanian is an amazing surgeon. I am 4 weeks post surgery and throughout my time with him he has been very thorough in terms of ensuring that I understand the procedure being undertaken, what was done in surgery, how they can fix it and what expectations I should have as a brief timeline going forward. He is extremely friendly and makes you feel very comfortable. I am grateful to have been a patient that was put into his care.

Unblocked Thinking

Coaching

The ADHD coaching I received was excellent. It was so nice to work with someone who had lived experience; it made all the difference. My coach was understanding, compassionate and a great mentor as well as a coach. She asked really thought provoking questions which helped me to think deeper and come up with solutions that would work for the challenges I was facing due to my ADHD and being Mum to an AuDHD daughter.

Mrs Melanie Cullis

Acupuncturist

I'm so glad I found Melanie. I'd never had acupuncture before, but had heard of it's benefits for fertility issues. Not only did Melanie provide acupuncture, but she also helped me push my GP for certain tests and then helped with understanding the results - she really was with me at every step and was the first to suggest I may have raised NK cells, which it turned out I did! I couldn't recommend her enough!

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

Attending appointments at HCA at the Shard is always smooth. Its convenient location makes it my preferred clinic. Two points to mention, or areas for improvement: - Broken automatic glass door, it's been broken for awhile, unsure why not fixed yet. - The reception staff at the main reception downstairs were snacking on prawn cocktail crisps whilst attending visitors which I thought lacked professionalism.

Mr Mark Nowell

Neurosurgeon

Professional and leader in field. I had total trust in diagnosis and careful considered review of my surgery options. My surgery was successful and I can now walk pain free! Thank you Post surgery, I think it would be beneficial to provide more recovery support / information. Perhaps a health insurance point? Physiotherapy started at 6 weeks and made a huge difference in explaining the recovery process.

Nuffield Health Newcastle

Plastic Surgery, General Surgery, + 6 more

My named nurse Stacey was super. All of the nurses were very responsive and pleasant. Nothing was too much trouble. Veetu one of the care assistants was so kind to me helping me to shiwere sfter the op. The pirters were lovely. The foid was decent and well presented. Coffee was served on a tray with a doyley. Overall I felt like I had experienced proper care, not just another number in a queue.

Newmedica Leicester

Ophthalmology

I now have a problem I did not have prior to the operation. I have like a fine mist on the eye which I had treatment on, when I drive at night it is like driving at night in fog, I get more reaction from on coming vehicles which I did not have before. My optometrist contacted you for a referral and was told my eyesight was good enough and would not see me under the NHS but I could go private