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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Check4Cancer

Oncology, Diagnostics & Testing

This whole experience has been rubbish. One of the questions asked if I had ever had polyps, which I had but 15 years ago, and because I clicked yes, recommended me as not suitable for screening...a lot can happen in 15 years, and it didn't ask me how long ago it was. The form was clunky to use and complete. In the results letter it said if I still wanted screening despite my results, to go to my results page. However when I went to that page it gave no options to select screening. It showed a Submit button on the results page, but would not let me proceed as I had not selected a service, however there were no services to select. The results letter gave me a link asking for feedback, either a quick survey or a detailed survey. When I clicked the detailed one it came up with an Error404 message. When I clicked the quick survey, it asked me questions about recent visits, were the staff friendly, was the practice clean etc, instead of asking any questions about my experience with the recent cancer screening survey...they were completely irrelevant.

Eastwood Community Endoscopy Centre LTD

Gastroenterology, General Surgery

This was my first colonoscopy procedure so I didn’t know what to expect and was quite anxious. Looking at the patient reviews on this site beforehand really helped me so I wanted to add my own comments here as well. The 2 day preparation for my late afternoon procedure (fasting and drinking the cleansing medication) was actually the worst part, however I followed the instructions and kept myself very hydrated throughout, that along with a couple of boiled sweets in the last couple of hours to stop the hunger pangs really helped. The clinic staff were all really friendly and helpful from the moment I arrived and talked me through the process throughout so I knew what to expect. I had sedation for the procedure itself which was completely painless, and I got the results quickly. At all times my wellbeing was prioritised by the staff, with 1 to 1 nursing and a very welcome drink and biscuit afterwards. Special thanks from me to Roberta and Dr Khan, and my aftercare nurse whose name I forgot (sorry!)

Dr Julius Bourke

Psychiatrist

At times I felt patronised, or belittled for my personal thoughts and queries. There was a situation which got out of hand were he would come to me and tell me everything I'd be saying behind his back to the nurses and was not happy at all about me doing this even though it wasn't criticism about him, they were confidential comments I was suggesting to the nurses to make my experience here better such as having a 10 minute warning before Dr Burke would be visiting. Overall Dr Burke is a very good Doctor who knows a lot about medications and about the mental health conditions I've been facing, however I don't think we were the best match as I am someone who likes to discuss alternative options especially when it comes to medications and I felt I didn't get a say in any of my treatment plans and what I would be more comfortable with, it would be shut down very quickly.

British Allergy Clinic

Allergy Medicine, Dermatology, + 1 more

Both myself and my daughter have been patients of Dr Bakshi for over a year and he has helped us hugely. Recently my 18 month old was suffering from back to back viruses and worsening rashes. I contacted Dr Bakshi in desperation just before Christmas as the treatment advice from the GP was not working, and it was looking like we would be unable to travel and see family while she was so unwell. Dr Bakshi identified 2 types of skin infection and was able to advise the correct regimen of creams to use, and we were able to see our family at Christmas. Thank you so much for your kindness and empathy, and for always going above and beyond. I wholeheartedly recommend Dr Bakshi for both adults and children; he is one of the kindest and most helpful and knowledgeable consultants I have come across, and his secretary Rahul is also lovely and very responsive and helpful.

Dr Thiraviyam Elumalai

Oncologist

I met Dr Elumalai first at Addenbrookes where he was reviewing all the tests and scans I had received there. He advised that if I had medical insurance he would recommend Genesis Care where the radiotherapy treatment could be carried out immediately rather than wait several months in the NHS queue. Other benefits were the insertion of a spacer gel to protect the rectum and minimise side effects. Also Genesis could provide the latest hormone treatment tablet, Abiraterone, which was not yet available on the NHS. At follow up meetings at Genesis, Newmarket, Dr Elumalai had all the test and treatment details available on his computer and could answer all my questions. He has provided reassurance regarding the long term effectiveness of the treatment and at the last meeting confirmed that my cancer was now in remission.

Dr Rohan Jagathesan

Cardiologist

I came to Dr Jagathesan with symptoms that had been presenting since teenage years but had never been investigated by GPs. After talking these symptoms through with Dr Jagathesan he was very sympathetic to my concern and provided clear suggestions as to possible causes and outlined a set of tests to explore these possibilities as well as an extra round of tests if deemed necessary by the initial results. Once the tests were completed Dr Jagathesan was very clear in communicating the results, which were that my heart was structurally fine and showed no irregularities in the tests done. As such my symptoms were likely caused by anxiety and not life threatening. Dr Jagathesan’s communication and care throughout was fantastic presenting me clearly with facts and data whilst also being sympathetic to my concerns.

Dr Margarita Burmester

Paediatrician

We first saw Dr Burmester when our son was dealing with a prolonged series of illnesses. She was extremely thorough with her diagnostics, explained everything to us very clearly, and guided his recovery in a way that made us feel calm, reassured, and well supported throughout a very stressful time. She was also incredibly generous with her time, answering multiple follow-up questions via email, which was immensely comforting for us as anxious parents. We have been seeing her for over six months now and I would highly recommend her — she is knowledgeable, caring, and someone we trust completely with our child’s care. I would also like to mention Sophie, the clinic manager, who is consistently helpful, professional, and responsive, making the overall experience at the clinic even better.

Cooden Medical Group

Cosmetic (Aesthetic) Medicine, Dermatology, + 4 more

This was a follow-up appointment. It should have been after 2 weeks but because the practitioner works very part-time this wasn’t possible. She then said I should have been in sooner! Treatment not as successful as with past practitioners before we moved to this area (I had brought records to first appointment but she had suggested a different approach). Further treatment offered on the day of the follow-up but I felt the practitioner was getting very defensive and I was losing confidence, so I declined. When I was waiting to go in someone else was trying to book a follow-up appointment. When she couldn’t get one desk staff said it probably didn’t matter as most people don’t need it! This clinic suits me location wise but unfortunately this wasn’t a great experience so I won’t go back.

Dr Duncan Birth

Obstetrics & Gynaecology

Dr Duncan is a superb obstetrician. We were fortunate to be introduced to him during an open evening at the Portland Hospital, and within minutes of talking to him, I thought that he was the right fit for me during my first pregnancy. My husband and I thoroughly looked forward to each appointment with Dr Duncan during the 9 months of pregnancy; we always felt informed, cared for and safe in his hands. His qualifications and experience speak for themselves, but in addition to that he is a warm and interesting person and we always enjoyed his company, as we did that of Colette, his phenomenal secretary. We are supremely grateful for the experience with Dr Duncan and could not imagine a better one with anyone else.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

We were lucky enough to get into the appointment before our allotted time. Mr Mohammad seemed like a very nice person, but I felt very rushed, I wasn’t shown the MRI scan, The situation was not explained to us in depth,just offered options of an injection or surgery involving “metal work” which scared me somewhat. So I chose the injection as seemed a less scary choice to start with. We were told this would be put forward, then we left , all taking about five minutes, not really very reassuring. Hopefully I may get another chance for someone to explain what the operation with the “ metal work” would involve. So I would feel more confident with what needs to be done

Nuffield Health The Manor Hospital Oxford

The Manor Hospital appeared clean, pleasant environment and staff were friendly. There is however one major issue - Car Parking. I nearly missed my appointment despite arriving 35 minutes prior. The car park does not appear adequate for the volume of patients and staff. A vehicle had been parked and blocked the car park, presumably because they thought were going to miss their appointment. This was resolved by creating a one way system which finally allowed me to, by luck, get a space. As an improvement it might be good if when booking, the booker tells the patient of possible alternative car parks in the area that they might have to use?

One Stop Healthcare

Pain Management, Breast Surgery, + 48 more

On arrival the receptionist was really friendly. I checked my details then went for to see the consultant Mr Sherif (not sure on spelling) he was efficient and professional and his nurse was really friendly. Then the mammogram with a really lovely technician. She was friendly and gentle and told me what she was doing each and every step. Then a short wait of about 10 minutes and off to the ultrasound which was carried out by friendly and professional staff. Then my final stop back to see the consultant “the Sherif” ! Where he delivered the good news followed by some advice. What a super friendly and efficient service! Can’t fault it Xx

The London Dermatology Centre

Cosmetic (Aesthetic) Medicine, Dermatology

Booked an appointment and was seen 2 days later. Dr Chopra was very friendly, took a case history and examined my skin condition. He made suggestions as to the cheapest course of action, which he personally wouldn't have financially benefitted from, which showed real integrity as a doctor. I went ahead with a biopsy, which was quickly and skilfully performed, and dissolving sutures were deliberately used as to save me from needing a return visit, thus reducing costs and time. Dr Chopra clearly cares not only about his patients but also seeks to provide medical attention in the most cost effective manner for his patients.

Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

Welcoming and helpful. Only one lift was working and the remaining one was noisy and slow but there was a notice advising of this. The coffee machine in wait area was out of order Reception staff were kind and helpful but sometimes difficult to understand accent. One set of chairs in a sub waiting area was under a shelf which meant I knocked my head. Appeared clean and efficient and was quiet on day of my visit. Preoperative bloods were done straight after consultation which is very good and in fact results appeared next day. That's good service. Overall allowing for things that happen a positive experience.

London Pregnancy Clinic

Clinical Genetics, Obstetrics & Gynaecology, + 2 more

I went at 11 weeks for a scan and for a NIPT test. The booking process was excellent, the members on the phone were so helpful and considerate. My appointment with Dr Desi was on time and extremely thorough. She was so compassionate, caring and kind throughout the appointment, explaining everything each step of the way and being extremely thorough through the scan and explaining our NIPT options. It’s the best consulting experience I’ve had throughout my pregnancy. Reception staff were extremely helpful too. I would really recommend LPC to any expecting couples. An excellent experience end-to-end