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Hormone Health

General Practice (GP), Obstetrics & Gynaecology

When booking the consultation with Nick Panay, the earliest available date was 2 months in advance. I was required to pay the full £395 under pressure at time, being told that the consultation would be lost unless I paid by 5pm. My understanding that this appointment would be for specialist, in-depth input tailored to a complex clinical history. Given that context, I was disappointed that the consultation felt limited to a reiteration of guideline-based recommendations, with little opportunity to explore causation, individual nuance, or the specific questions I had prepared. At several points during the consultation, I felt that my questions were closed down rather than explored, and the overall tone felt more directive than supportive. Given my long and complex medical history, I had hoped for a more compassionate and collaborative approach. Instead, I left the consultation feeling unheard and dismissed, which was distressing. I had hoped for greater depth and collaborative discussion, particularly in light of the significant upfront cost. I was given no additional value beyond what I already knew and was told in any case, that I required a further consultation to finalise a treatment plan. I have been in contact with the practice and explained that the consultation did not meet the reasonable expectations set by the cost, structure, or positioning of this service. I appreciate that since, I have received a considered response from the Practice Manager and the consultation and fee are being reviewed.

Kingsbridge Private Hospital Belfast

Anaesthetics, Cardiothoracic Surgery, + 37 more

From my initial appointment with Mr Hoo, I felt all my questions were answered and felt at ease, from the onset I knew I would choose Mr Hoo as my surgeon. I had done a lot of research for my procedure and felt reassured from my initial appointment. Pauline (Mr Hoo’s nurse) was also very informative and patient regarding any questions which I had. My surgery was booked and due to unforeseen circumstances had to rescheduled, Brenda in appointments was very helpful and offered me a cancellation slot which I was very thankful for. On the day of surgery, I was admitted into the admission pod and here all staff were attentive, I met with the anaesthetist and Mr Hoo and thereafter went to theatre. The theatre nurse and anaesthetist were so lovely, talked me through everything and I felt reassured. Thereafter, in the recovery ward, the nurse was excellent when asked about pain, I was immediately given pain meds which eased the pain and brought upstairs to a room which the excellent care continued. Mr Hoo came to see me and answer any further questions, truly 5* service from the onset. The hospital was spotless and attention to detail by all staff was exceptional.

Mr Kuhan Rajah

Obstetrician & Gynaecologist

I have been suffering from painful and heavy periods since my teenage years, for over 20 years, without ever receiving a diagnosis or appropriate treatment. My experience changed completely after my consultation with Dr Kuhan Rajah. During the appointment, Dr Rajah carried out the scan himself and explained everything in a clear, thorough, and reassuring way. His depth of knowledge was evident, and for the first time I truly understood my condition and the treatment options available to me. The treatment he recommended has been extremely helpful in managing my symptoms and has made a significant difference to my quality of life. Dr Rajah is not only highly knowledgeable but also exceptionally kind and empathetic. I felt listened to and supported throughout the process, which meant a great deal after so many years without answers. I am genuinely grateful to have found him and would highly recommend him. I would also like to highlight how organised and efficient the practice is. Jo, his secretary, is very professional, responsive, and efficient, which made the whole experience smooth and reassuring.

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

I would like to express my sincere thanks and appreciation to doctor Arun for the excellent care I received during my surgery in November. From the beginning, I felt very well looked after, and the procedure itself was handled with great professionalism and skill. The outcome of the surgery has been very positive, and I am extremely pleased with the results. What stood out most to me was the doctor’s empathy and understanding. He took the time to listen to my concerns, understood the impact the problem was having on me, and addressed everything clearly and reassuringly. This made a significant difference to my experience and helped me feel confident and at ease throughout the process. Thank you for the high standard of care and for treating me with such kindness and respect. I am very grateful.

Spencer Private Hospital Ashford

Pain Management, Audiology, + 11 more

We were lucky enough to get into the appointment before our allotted time. Mr Mohammad seemed like a very nice person, but I felt very rushed, I wasn’t shown the MRI scan, The situation was not explained to us in depth,just offered options of an injection or surgery involving “metal work” which scared me somewhat. So I chose the injection as seemed a less scary choice to start with. We were told this would be put forward, then we left , all taking about five minutes, not really very reassuring. Hopefully I may get another chance for someone to explain what the operation with the “ metal work” would involve. So I would feel more confident with what needs to be done

The London Clinic

Physiotherapy, Dermatology, + 13 more

I had a video consultation with Dr Kallis. In the previous months I had a abdominal ultrasound scan and a CT abdomen and pelvis dual phase scan which appeared to show conflicting results. Dr Kallis explained the purpose and limitations of such scans as the reason for such conflicts, which I found understandable and reassuring. He also outlined the appropriate tests to take to clarify any remaining issues. Dr Kallis was patient and clear in responding to any questions I had. The organisation of the video consultation was very efficiently handled by his Medical Secretary. I would certainly recommend Dr Kallis

Raynaud's Clinic

Rheumatology

I had an extremely positive experience attending the Raynaud’s clinic. I was given ample time during the appointment and never felt rushed, which made a real difference. I felt genuinely listened to and involved in the conversation throughout. Louise Parker was extremely knowledgeable and took the time to really understand my symptoms and concerns. Together we unpicked my individual triggers, which was both reassuring and informative, and we agreed a clear, tailored plan moving forward. I left the clinic feeling more confident in managing my condition and would highly recommend this service to others.

Medical Prime Menopause Clinic

General Practice (GP)

I’ve been with Medical Prime for 4 years and I can’t recommend Dr Theodora Kalentzi highly enough. Menopause symptoms can creep up on you,. It’s easy to ignore if not extreme but over time you can lose your former self. It doesn’t have to be that way. Dr Kalentzi offers a highly personalised approach to finding the right type af HRT for each patient. Visits for me are a time to focus on me and my overall health and wellbeing. Dr Kalentzi makes her patients feel at ease and truly delivers life transformation results for women going through the menopause.

Lanserhof at the Arts Club - Medical

Acupuncture, Cardiology, + 14 more

When I was recommended the Life Plus infusion I was shown a price list of 280 for members & 310 for non members & I agreed to proceed . When I paid I was charged 350 and told the price list I had been shown was an old one . The manager offered me £80 credit on any further treatment. Upon reflection I feel I should have been given the £40 reduction today . I also had to endure a neighbour listening to her phone message on loud speaker, when I asked her to use headphones she moved but proceeded to use her phone more quietly which was ok but not great .

Dr. Dermott Austin

General Practitioner

Dr Austin was very professional as well as being friendly and open and easy to engage with. He took a thorough history and did a full examination before discussing his diagnosis and proposed treatment plan with me. I was confident of his medical expertise and really appreciated his manner. It was only a 15 minute consultation but at no stage did I feel rushed or that more time was needed. Overall I was very satisfied with the experience and would thoroughly recommend.

Mr Basavaiah Natesh

ENT Surgeon

I visited Mr Natesh with breathing difficulties while sleeping and working out. He explained everything clearly and simply, even drawing illustrations of my nose. My septoplasty went very smoothly and healed perfectly, and the aftercare was very helpful. Mr Natesh made sure to do a full check, including my tonsils and I felt assured that the whole picture is being considered. My breathing has massively improved since the procedure.

Mr Majid Shabbir

Urologist

Recently visited mr Shabbir at Canary Wharf in regards to men’s health issues (fertility issues). Felt very comfortable with the whole process from appointment booking to finding the clinic/hospital and the actual appointment itself. Mr Shabbir is highly commended and demonstrated a great deal of empathy/compassion and knowledge/expertise in regards men’s infertility issues. 5* recommended.

Professor M. Dominik Fischer

Ophthalmologist

My cataract surgery with lens replacement has been absolutely life changing. As an artist, I was really concerned about having any sort of eye intervention but Professor Fischer and his team were amazing! For the first time since the age of ten, I am no longer dependent on glasses or contact lenses! I will be eternally grateful.

Mr Philip M Stott

Orthopaedic Surgeon

I was made to feel very at ease from the first pre op visit and the day of the operation. I was surprised how calm I felt going into surgery. The surgery itself must have been done excellently as I stopped taking any painkillers after 4 days, was walking without crutches for 1km after 6 days and driving after 3 weeks.

Dr. Udit Mittal

Gastroenterologist

Dr Mittal combines expert knowledge with a genuinely caring approach. He takes time to think, explains things clearly, and doesn’t overmedicalise problems unnecessarily. I felt reassured knowing I was being looked after by someone who is both highly skilled and very measured in his advice

Mr Alistair Balfour

ENT Surgeon

He made me feel at ease on arrival and was very understanding and seemed concerned with the ongoing problems I had. On inspection of my ear took a photo and quickly confirmed it wasn’t a ear problem and referred me to a skin specialist and was very helpful.