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The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

On arrival I waited in the reception area and there were already 3 other patients waiting for admission. The escort took the first one up and followed with the second and third. On his arrival back in reception he then disappeared through a side door. I thought he probably needed the bathroom but by the time it was 7.35 (and I had been waiting since 7am) I asked reception when I was going to be shown to my room. At which point he phoned the escort who then reappeared. When the nurse came to talk me through everything on admission I had to ask about the emergency call button. She had completely forgotten it and left it on the wall. When I came to put on my theatre gown one of the ties was missing at the neck I was told to just hold it Surely a hospital I am paying so much for can afford another gown?? I gave her my medication and she pushed it into the bedside cabinet and nothing further was done with it until I asked later in the day. I was amazed that the omezrapole had been missed off my medication list. I had to ask for it despite me going through all my medication at both pre- assessment (where I was told it was very important to take) and admission so it was all on the computer. Then, as they hadn’t been given my medication earlier in the day, the pregabalin had not been written up in time and was prescribed to start the following day (also see above about computer listings) I had to insist that I needed it that night. I was never asked if I wanted help to wash or shower so had nothing during my 2.5 days on the ward. And as I was tethered to the bed with a catheter I could not get to the bathroom on my own. Catering - staff were very pleasant but the menu seemed to be very rice based. Also it would have been nice to have a couple of tea/coffee rounds during the day instead of having to bother the nurses by pressing the emergency button to ask for a drink. I kept complaining how dry I was and had difficulty to even talk but I was never offered a saline drip. It took 3 days plus for this to wear off by drinking lots of water which in turn caused a lot of acid reflux from my hiatus hernia - something that has been ongoing since my discharge. The dry mouth also made it very difficult to swallow medication. Physios were very pleasant girls who walked me round the ward and gave me a leaflet about exercises but didn’t actually make me do even the simplest of them. On discharge I was fitted with a catheter. My discharge notes told me to go to a GP in 7 days for removal. Apparently GPs do not provide this service and when I phoned the ward for help the nurse was horrified that I had been given those instructions and that an appointment had not been arranged for me to go back to the Harborne. I am attending tomorrow so I will be interested to see if this all takes place. Overall this is the fourth private hospital I have been in and although the surroundings are probably the best I felt the 'in house' service was probably the worst. This is with the exception of the consultant, theatre staff and Claire (one of the night time nurses)

Skylight Psychiatry

Psychiatry

Both of my clinicians were friendly and professional. In particular, Hannah Geary was excellent - reading my report from her, I felt she really listened and understood my situation and experiences. A few negative points: I arrived around 5-10 minutes early for my in-person appointment and no one from Skylight was listed on the outside of the clinic. I tried to speak to someone else on the buzzer list, but they couldn't help. I then rang the Skylight number and got an answer machine. Only then did my clinician arrive - he said he didn't know my appointment was at 9.30am as he never does appointments that early. This was an unnecessarily stressful experience, and when relaying this to Hannah Geary, she asked for my permission to escalate this. The wait time on communication was much longer than I would have expected. My report was also delayed because my early developmental questionnaire was somehow not linked to my profile. I received initial emails saying everything was complete in October, but then the eight-week timeline passed and I had to chase up. Had someone contacted me earlier to say there was a problem (which was easily rectified), I would not have had to wait an extra month to get my final report. I also haven't received confirmation that my request for extra sessions has been acknowledged and a rough timeline for these, so will follow up on email.

Cleveland Clinic Moorgate Outpatient Centre

Cardiology, Dermatology, + 8 more

I have now been to all three locations (I had Hernia surgery 4 weeks ago at their Grosvenor Street hospital) and have been very impressed. The clinics are very clean and more akin to a hotel than a hospital. My issue was a bad back and painful sciatica. I was seen about 15 mins after my appointment time, but that's to be expected these days and it wasn't a problem. I was seen by Mr Montgomery who was very efficient and he gave my back a thorough examination. He said I needed an MRI and I was dreading having to wait days as I had really struggled to get to the clinic due to my injury. However, to my amazement, they managed to arrange for me to have the MRI there and then. I was looked after my Ibrahim who was first class. What a nice guy, very friendly and engaging. Made me very comfortable and talked me through the process. The MRI took about 20 mins I guess and then we made an appointment for me to speak to Mr Montgomery 2 days later on a video call to go through the results of the MRI. Overall, another very good experience.

Mr Andrew P Molloy

Orthopaedic Surgeon

I fell down a couple of stairs and after almost a year of pain, repeat sprains and a long wait list with NHS for further investigation I booked an appointment with Andrew and I was so glad that I did. He listened to my symptoms and booked an MRI the following day. The results confirmed Andrews initial thoughts from review a complete ligament tear on the outer ankle and partial tear on the inner ankle. It was a relief to finally understand what was causing such extreme pain in normal every day activities and I was booked in for ankle reconstruction surgery within a few weeks. I am now almost 6 months on and Andrew has given me my life back. To wake pain free and be able to walk without pain and swelling as well as now being able get back into exercise has been just fantastic. The whole process was explained with professionalism and care and I cannot thank Andrew and the physio enough. Highly recommend anyone who is struggling with pain to book an appointment with Andrew.

HCA Healthcare UK The Wellington Hospital

Neurology, Orthopaedic Surgery, + 10 more

My visit was entirely satisfactory. The staff were exceptionally friendly at all times and they seem to meet a lot of them. I was getting informed about what was going to happen to me at all times. The menu was amazing and the whole place seem to be extremely efficiently run My only comment of an adverse nature would be that having been shown to a room on my arrival where my wife carefully unpacked all my belongings she she know sooner had left Than. I had to pack them all up again because I was being transferred to another room and then when I came out of the operating theatre before I went home, I had to wait three hours before I managed to get my belongings back again no book to read or iPad slightly frustrating but that was the only hiccup on an excellent visit.

Dr. Deepan Vyas

Paediatrician

Dr Deepan Vyas was absolutely brilliant. He made us feel calm and relaxed from the moment we met him and took the time to explain everything clearly and thoroughly. He was incredibly empathetic and wonderful with my 3-month-old baby. My son was diagnosed with severe eczema, and I became quite upset during our initial appointment. Dr Vyas reassured me, made me feel supported, and genuinely helped ease my worries. The treatment he recommended worked very well for my son’s body, and we are now discussing how best to maintain the improvement. I have told everyone what a great experience we’ve had with him and truly hope to continue having follow-up appointments with Dr Vyas.

Mr Tev Aho

Urologist

I recently had a HoLEP procedure under the care of Mr Tev Aho. He is an excellent clinician - and I highly recommend him to anyone experiencing symptoms from prostatic hypertrophy. I found his assessment of my problem to be very thorough and thoughtful. I had great confidence in his skill to address my problem. I have had a very positive outcome. The operation has resolved all my urological symptoms. The recovery took a couple of weeks and was entirely in line with the detailed/helpful information I recieved before hand. Thank you.

Ms Anastasia Rachmanidou

ENT Surgeon

I could not be happier with my experience, especially since this was a second-opinion appointment and was so strikingly different from my interactions with other ENT specialists. Dr Rachmanidou doesn't dismiss patient symptoms or treat you like a stupid, annoying customer. You genuinely feel like a patient speaking to a caring and extremely knowledgeable specialist. I could not recommend her more highly. I feel so much more confident about my further treatment with her. Thank you, Ms Rachmanidou, for being such an amazing doctor.

The Pregnancy Clinic

Obstetrics & Gynaecology

Visiting The Pregnancy Clinic has been an amazing experience for both of us. The team is professional, friendly, and genuinely caring, which made my partner feel comfortable and supported throughout the pregnancy. Professor Ranjit Akolekar takes the time to explain everything clearly and answer all our questions. The clinic is modern, clean, and welcoming. I highly recommend The Pregnancy Clinic to any couple looking for excellent care during this special journey

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

HCA UK at The Shard provides exceptional service in a modern and welcoming environment. The team of professionals demonstrates a genuine commitment to patient care, ensuring every visit is comfortable and informative. The facilities are equipped with the latest technology, making healthcare accessible and efficient. Overall, it's a fantastic choice for anyone seeking quality healthcare with a personal touch. Highly recommended!

Mr Sanjith Gnanappiragasam

Urologist

Mr Sanjith Gnanappiragasam carried out my kidney stone surgery and was professional, reassuring, and first class throughout. He was very attentive after the operation, checking in on me several times during my recovery and ensuring I was comfortable and well informed at every stage. I felt completely confident in his care and would highly recommend him as a highly competent and caring consultant surgeon.

Southside Medical Private Clinic

Child & Adolescent Psychiatry, Audiovestibular Medicine, + 7 more

I visited the clinic today with my elderly mother who is experiencing a number of health concerns. Dr Oates was kind professional and extremely thorough during the consultation. He made my mum feel very comfortable and explained everything very well. We now have a plan in place to move forward and feel more positive. We would definitely use the clinic in the future and would 100% recommend to others.

Basing Hand and Shoulder Clinic

Orthopaedic Surgery

I have struggled with trigger finger in both hands for a while. Mr. Jonathan Hobby has always given me the best advice and treatment. The most recent steroid injections have been a huge success. My middle fingers no longer lock when I'm carrying out daily tasks and the terrible pain in my left middle finger joint has disappeared. A huge relief and it's wonderful not to be in pain.

Miss Seema Bagtharia

Obstetrician & Gynaecologist

Miss Seema Bagtharia was a breath of fresh air. I went in feeling very apprehensive, as I’ve been dealing with symptoms for many years. She made me feel heard, asked a lot of great questions, and explained in detail the possible causes. She put me at ease and has booked further exploratory treatment. On top of all this, she was a really lovely person, which was great. Thank you

Dr Pardeep Grewal

Psychiatrist

I met Dr Grewal as I was looking to get an ADHD assessment. He is very kind, which allowed me to feel safe to share. He had great questions which uncovered details I forgot to mention myself. The process was fast and clear. He made sure I am clear on the steps of the process during, prior and post assessment. He directed me to additional help sources to support me onwards.

Mr Oisin Keenan

Orthopaedic Surgeon

I was admitted on 11th of December 2025 for a hip replacement by mr Keenan. The admission process consisted of meeting ,with explanations mr Keenan,, Anaesthetist, ,and some nursing staff. All were very professional and my outcome was good, I attended the 6 week checkup and was able to walk outside with one stick, wound healed, no other problems.