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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

Dr Mark Gillett

Emergency Medicine Doctor, Sport & Exercise Medicine Doctor

I had the misfortune of seeing Dr Mark Gillett recently for a shoulder complaint. I had been in pain on and off for several months, and felt somewhat frightened about the prospect of being unable to resolve the issue, or having to resort to surgery. At my first appointment, Dr Gillett performed a cursory physical examination, asked me very few questions about the course of my treatment to date and seemed keen to get me out of the door as quickly as possible. His recommendation for an injection was made within about five minutes, and he provided very little explanation as to why. After an MRI scan I returned for a follow up appointment. Once more I found Dr Gillett to be rude and unsympathetic. I was eager to understand the nature of my MRI results and the course of treatment that Dr Gillett was recommending, but he seemed to treat my questions as an affront to his medical expertise. Far from assuaging my fears or clarifying my understanding, he treated my enquiries as if they were a nuisance. When I explained that I still do not understand what was actually wrong and why he was suggesting an injection, he became increasingly obnoxious, suggesting that I should simply accept his 'twenty five years of experience' and telling me that I had a very 'rigid' view of my treatment. I tried explaining again that I was simply trying to understand the course of action, and again was rebuffed curtly. I found his behaviour throughout deeply unsatisfactory, and he only added to my distress managing what is already a challenging and painful injury. I will not return to see him again and I will not recommend that anyone else does.

Mr Conal Quah

Orthopaedic Surgeon

I’d long ago resigned myself to the fact that I was going to be in pain and essentially disabled because of knee problems for the rest of my life. In July of 2025 a full knee replacement operation was performed on my right knee at the Royal Derby hospital. The result has been nothing short of a miracle. The pain is literally non existent. The range of movement resembles my left knee. I’m climbing ladders to carry out home improvements, I’m taking walks with my little one, I’m able to carry on with my hobbies which involve working on cars and motor cycles. All this after only 6 months of the operation. Thank you doctor Quah. Thank you also to all the wonderful people I’ve had the pleasure of meeting along the way and for all their assistance and patience with my grumpiness at times. From the food service lady who brought me a snack out of hours because I was peckish and thank you to all the nurses, doctors, orderlies… so many.. too many to mention Thank you everyone. I’m disappointed that I can’t go back in time and thank everyone personally, but hopefully this message gets to the right people and they’ll know who they are..😃

Practice Plus Group Hospital, Emersons Green

Dentistry, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 6 more

I always have a good experience when visiting the practice. The staff are always friendly. However, on the last visit I think there are things you guys need to review. I was in for a gel injection into my knee which was being carried out by Mr Dehne in the theatre. He had previously confirmed that it would be a simple procedure and that after a short time I would be fine to drive home. However, on arrival it was clear that the team believed I was in for a knee replacement. I was shown to my own room, asked to select from the menu for the following day, and given medication that I assume I didn't require! Further more, the team were loathed to let me drive home and I had to wait a couple of hours until they could check with Mr Dehne that it would be ok as all the paperwork confirmed otherwise. The theatre staff were double checking with me the reason for my visit so there was a checking procedure in place but you may need to review why there was confusion in the first place.

Dr David Hunter

Obstetrician & Gynaecologist

I had a hysterectomy with Dr David Hunter in mid-November through the Cross Border Directive after spending years stuck on HSE waiting lists. For so many years I was back and forth to my GP with symptoms from a large fibroid that was genuinely ruining my life. At 41, I was struggling to even walk up the stairs without feeling completely out of breath and exhausted. Dr Hunter was the first doctor I felt truly listened to me and offered real solutions. From the very first consultation right through to post-op care, he was incredibly kind, reassuring and professional. He's a gem of a man. I’m now two months post-op and I honestly feel amazing, like I’ve got my life back. I can’t recommend Dr Hunter highly enough, especially if you’re suffering with fibroids. He has made such a huge difference to my quality of life and I'm so hugely grateful.

Midlands Women's Health

Obstetrics & Gynaecology

My first visit was a very positive experience. The clinic was well presented, and I felt comfortable sitting in the waiting area prior to being called in. All staff members were polite, kind, and respectful during every interaction. When I entered the consultation room, I initially felt nervous; however, this quickly melted away as I was put at ease through warm and engaging conversation. I felt treated as a human being, not just a patient. The doctor ensured I was comfortable throughout the consultation and explained everything clearly and thoroughly. I am genuinely pleased with the outcome of the appointment, as I now have a better understanding of what is happening with my body and feel empowered to seek further support to improve my health and wellbeing. Once again Thank you!.🥰

Daye

Diagnostics & Testing, Infectious Diseases, + 2 more

From start to finish Daye is intuitive and easy to use. I’ve done many online health tests prior to this but nothing compares to the level of service Daye provides. For clarity I did the full screen and purchased the 30 min nurse call. The sample is beyond easy to take and post. The results came back fast and were clear to understand, on top I was sent a beautiful kind email and was also offered a free call to over my HPV results. I didn’t use this but my 30 min call with the nurse was invaluable. I would have been happy to pay triple the price for the service I received. I will be 100% using Daye again and have already recommended to friends.

Dr Maria Papadopoulou

Obstetrician & Gynaecologist

I booked first appointment an ultrasound with Mrs. Maria, but unfortunately, two days before my appointment I had a miscarriage. I did not cancel the appointment because I wanted to understand what was happening. Mrs. Maria was extremely polite, understanding, and—most importantly—honest, which I believe is exactly what someone needs in such a difficult situation. She guided us on which tests I need to do and provided all the necessary information with care and professionalism.Thank you for everything. I hope that soon we will meet again under different circumstances and for happier check-ups.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

My total knee replacement at The Park Hospital was an excellent experience. Mr Hosam E. Matar, anaesthetic specialist, theatre team provided outstanding surgical care with clear explanations and reassurance throughout. The nursing team were attentive and supportive, helping manage pain and early mobility. The hospital was clean, calm, and well‑organised, making the whole process smooth from admission to discharge. Overall, I felt well looked after and confident in my recovery, and I would highly recommend The Park Hospital for joint replacement surgery.

Mr Hasan Kasem

General Surgeon

Was a little bit disappointed with the service of leaving the hospital I hardly slept during the night. A young boy told me at 7:30 to get washed and ready to go home about 10 I said 11 o’clock would be better but when I was getting ready to go home my medication wasn’t ready. My taxi arrived 1130 and he had to go away then I had to find someone else with great difficulty to pick me up and sign papers to discharge me.the young boy did apologise . I was waiting for quite a bit of time and all my medication to be ready.

Dr Stephanie Arnold

Dermatologist

I saw Dr Arnold for a vulval skin condition. This can be difficult to talk about but she is friendly and caring and she put me at ease immediately. She acknowledges and understands your concerns - she didn't rush me and I felt listened to. She did a thorough exam, took the time to give me informative explanations and I left feeling reassured. The review letter I received after my appointment is really helpful and a useful reminder. Highly recommend!

Professor Xavier Griffin

Orthopaedic Surgeon

Professor Griffin pointed out potential problems with my hip replacement on my last visit and recommended a spect scan. The scan revealed that there was no loosening of my replacement hip and we agreed that no intervention is necessary, at least for the time being. Everything was well explained and my questions were answered in a way I could understand. A perfect experience for me as a patient.

Dr Bhavik Modi

Cardiologist

I recently had surgery at Nottingham Spire by Dr Modi - Angioplasty - from my first consultation through to the discharge from Nottingham I felt really confident that I was in safe hands. Clear communication, had lots of opportunity for questions and never felt rushed. The procedure itself was carried out smoothly and successfully and I can only thank Dr Modi and everyone involved. Thank you.

Daleswood Health

Cosmetic (Aesthetic) Medicine, General Practice (GP)

I wasn't sure what to expect as this was the first time i had gone 'Private' for health care. It was 10 out of 10 for professionalism and service. After a thorough examination and a detailed explanation of my problem an appointment was arranged for me at the appropriate department at the hospital. I can heartily recommend this practice and i wish i had contacted them before now.

Allergy London

Allergy Medicine

As an anxious mum thinking of travelling abroad (London from Ireland) with my baby (14month) I can hands down say the travel would be worth it. Prof Adam Fox made me feel so safe answered all my concerns. It’s never easy to consider leaving your own country for medical treatment but this clinic is hands down worth it

Practice Plus Group Hospital, Plymouth

General Surgery, Imaging (Scans), + 2 more

I will strongly recommend the practice when the opportunity arises. Despite two power cuts which lead to my operation being delayed some hours on the day, the atmosphere was very calm and reassuring. It was clear that all staff were aware of exactly how to cope under these challenging circumstances. Thank you MJ