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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Mrs Rachel Sherriff

Acupuncturist

I honestly can’t recommend the fertility suite enough. Rebecca has been an absolute god send. I have been battling with pcos for years and the nhs refusing to help as my partner has a child from a previous relationship. I’ve been trying to help heal my body with information online but there are so many different opinions and advice and it became very overwhelming. From the start Rebecca has been friendly, empathetic and a great listener. I come out of my appointments feeling so relaxed and feel like I’ve just had a therapy session. She really understands what I’m going through. As well as Rebecca being amazing with the emotional side, she has helped me reduce my cycles from 77 and 79 days to 30/32 day cycles and now I am showing signs of ovulation, which I had only experienced once before. I know with her support the pregnancy will follow soon! She is great and always at the end of the phone/email for guidance and advice on what supplements to take and what to work on! Thanks for everything so far. Can’t wait until my next session!

Dr. Pragati Kakkar

Obstetrician & Gynaecologist

I have visited Dr Pragati Kakkar on multiple occasions and will continue to do so , I have never felt more comfortable and reassured in the whole 10 years of me and my husband trying to conceive our first child . I would highly recommend her and have done so to many of my friends already . I can honestly say with 100% confidence you will not be disappointed and Dr Kakkar is the most kind and highly knowledgeable professional you need in your corner for all these sensitive matters, she genuinely wants to help you in any way she can , even if that means her staying late or fitting you in last minute she is truly amazing and one of a kind ! (UNITED WELLNESS ⭐️⭐️⭐️⭐️⭐️)

Dr. Lorraine Kemp

General Practitioner

Dr kemp is a compassionate kind and approachable menopause Doctor she helped me especially with my Neurodiverse links to the issues I’ve had with para menopause and took a lot of time to prescribe the right of license drug to help balance my hormones that seem to be out of whack with ADHD my skin, hair mood and sleep and libido of all improved since her prescription and I can’t thank her enough. I had no idea that some of the symptoms I had were related to per menopause and I had no idea the ADHD and para menopause could be such dynamite 2gether but I now feel this is resolved thanks to Dr Kemp. Can’t recommend her highly enough.

Mr Sunil Auplish

Orthopaedic Surgeon

Dr Auplish instantly made me feel at ease during the consultation and gave clear informed information. During the surgery, again, Dr Auplish and his team made me feel at ease. Myself being an inquisitive person had a look during the operation and questioned Dr Auplish who was willing to show and speak of the procedure. Since the operation, my scar is minimal hardly recognisable 8 weeks on. I no longer have pins and needles in my hand and arm and can enjoy a better nights sleep. (Carpal tunnel). I would not hesitate to return to Dr Auplish for further treatments if needed in the future.

Dr. Elena Nikiphorou

Rheumatologist

My visit was really useful and timely. Dr Nikiphorou was knowledgeable and kind. We ran through medical history, in depth, with additional Qs from Dr Nikiphorou to narrow the focus. There was a short physical check to check range of motion in areas of concern. Then once we had confirmed what was included with my insurance Dr N updated her notes, filled out various forms and I moved on to get some bloods taken (immediately) and book an MRI appointment for the following week. Really seamless and everyone was professional and helpful.

Nuffield Health Taunton Hospital

Breast Surgery, Cardiology, + 16 more

From my first outpatient appointment, the administrative staff were efficient, welcoming and well organised, making the process smooth and stress free. On the day of surgery, the ward staff were kind, professional and incredibly reassuring, ensuring I felt comfortable and fully informed throughout. Everything ran to time and I felt genuinely cared for at every stage. The high standard of teamwork and communication complemented Mr Gudsoorkar’s excellent surgical care and made the whole experience outstanding.

Mr Enyi Ofo

ENT Surgeon

Mr Ofo performed my parathyroidectomy with great skill and care, he is highly professional and experienced. His manner is very re-assuring and he has a kind and friendly personality. Mr Ofo provided a clear and patient explanation of my procedure at the initial consultation, he inspires confidence; my subsequent recovery has been smooth. My experience throughout was excellent, and Mr Ofo is supported by a very good team who clearly hold him in high regard. I would highly recommend Mr Ofo.

Mr Darragh Nash

Physiotherapist

I ruptured my Achilles a year ago playing sports. I was working with a different physio and was seeing slow results. I swapped over to Physio Jack Studios and started working with Darragh who was truly excellent, going above and beyond with working around my schedule and doing further research to make sure we tried all possible exercises to get me back running as soon as possible. He was a pleasure to be with during sessions and would highly recommend him to anyone

Mr Dilraj Sahota

Ophthalmologist

Excellent experience with clear descriptions of resolutions for 3 areas of concern. Two referrals for 1 treatment, laser surgery and other to specialist sjorgens clinic. Two types of eye drops were provided during the consultation, saving me time of not going to the pharmacy. Recap at the end was clear. Written information regarding the laser surgery was given. Thank you Mr Sohata for your outstanding care.

MansMatters

Urology

Very happy with my experience at the clinic and the staff. The clinic itself is very well kept and clean and the doctors/staff are very friendly and knowledgeable providing me with all the information, and more, that I could possibly need with regards to my specific case. Overall very satisfied with my experience and would recommend to anyone with similar struggles/conditions.

The Walcote Practice

Dermatology, Diagnostics & Testing, + 14 more

I have been a patient for ten years and have always left a consultation feeling better informed and with a clear plan of action. The doctors take the time to listen and support appropriately. I have multiple chronic health conditions and the continuity of the Walcote doctors helps me to navigate the various NHS healthcare pathways that are required.

Cromwell Hospital

Paediatrics, Cardiology, + 17 more

The atmosphere at Cromwell hospital is always genuinely warm and welcoming. What really stands out is the sheer number of staff members present and how consistently kind, attentive, and cheerful every single one of them is. Seriously — I’ve never been in a hospital where so many people seemed sincerely happy to be there and eager to help. Thank you!

Lanarkshire Private Clinic

Diagnostics & Testing, General Practice (GP), + 6 more

I recently attended Accident and Emergency where I was advised to attend my GP to be referred for a ultrasound scan. Rather than wait, I booked online and attended the clinic the next day. Thanks to this I now have a diagnosis and can get treatment. What a fantastic service. Everyone was so welcoming and reassuring.

Cathedral Dermatology

Dermatology

Despite the circumstances, my experience at Cathedral was very positive. There was a very friendly, professional atmosphere. I was assessed & operated on on the same day. No complaints at all. Can’t say that about too many things these days. Well done to everyone at Cathedral.

Clear Ahead Health

Clinical Psychology, Psychiatry

The experience was great everyone is really nice and helpful, I was very hesitant to get a diagnosis but they were very reassuring and understanding. Not once did i feel judged whilst speaking about my experiences. The whole process was a lot easier than i thought