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Moorfields Private Eye Hospital

Ophthalmology

would like to make a complaint following an IPL treatment I had on 21/01/26. I had a consultation with Dr Branka and a subsequent telephone conversation with Krupa. I repeatedly asked this whether was risk of my symptoms being exacerbated by the treatment. I was repeatedly reassured that this would not happen. I had email exchanges with Krupa where she assured me repeatedly that the greatest reaction that I would get would be mild reddening around the eye lid for 30 mins. I had explained that I had a job interview the following day and was advised that would not be any reaction or issue. I was reassured both by email and in person on the day. My skin had a significant reaction to the procedure. The possibility of such a reaction to such a procedure had never been explained or even suggested. On meeting Dr Branka post procedure, she told me that my eyes weren’t dry, and in fact were significantly better. She said the tear break up was 7 seconds and that there had been an improvement, however I would like a second opinion on this, as they feel dryer and are visibly red, whereas they were not immediately beforehand. The visibly look and feel much worse than prior to the procedure. I completely feel like I’m being fobbed off. When I said to Dr Branka that I was not made aware of the risks she cheerfully old me that I signed the consent form and that of course there is the possibility of this reaction particularly with my very think skin. I was completely unaware that I had thin skin or that there could have been such a complication which would exacerbate my skin and eye problems. I explained that had a risk of this IPL been ‘worsening of dry eye symptoms, worsening of ocular rosacea/ rosacea’ I would have NEVER had the procedure. Dr Branka just said of course there was a risk and told me it happens in those people with rosacea. This had NEVER been mentioned in the consultation prior to the procedure. My eyes were not significantly bothersome prior to the treatment, I did it as a preventative to improve the gland and to avoid the dry eye disease progressing. When I asked Dr Branka what next in terms of how I manage this now worse situation she said that I can only use cotton flannels and saline as I am reactive to most things. She has told me I need to pay privately for a dermatologist for advice. This is not only causing me health problems but costing me money to resolve this. I have already spent over £700 for the consultation with dr Branka and the procedure! I am left anxious, distressed and upset by this experience and the ongoing problems. It has caused further issues with my skin. The rosacea was not posing a problem prior to the IPL and while I had been prescribed Soolantra and Azealic acid I had not needed to take them as I was not experiencing a flare up. I do not know where to go now for help, advice or to resolve this issue. I am really upset as my eyes and skin have worsened as a result and I am left alone to deal with it or pay out for help to try to correct it. Again, to reiterate, I would never have had IPL if I had known there was any risk of worsening symptoms. This was never explained, even when I explicitly asked initially. Dr Branka from from the outset said I was a good candidate but I needed to check with a dermatologist due to family skin cancer. I had checked this and the dermatologist said it would not be a problem from the perspective of skin cancer. I would like another opinion. I would like advice treatment and next steps. Not from dr Branka as all faith has gone.

Dr Milan Anjanappa

Oncologist

In November 2025 after quite high PSA test levels I had a meeting with Dr. Milan Anjanappa and his team and I was diagnosed with prostate cancer in the (not at all) light 3-4th stage. Since then, I was given treatment under his advice, surveillance and control, which included hormonal therapy, radiotherapy and brachytherapy. Three months later, I was discharged from the Mount Vernon hospital with a fully and successfully completed treatment according to the last consultation, which I owe entirely to Dr. Milan and his team. As a summary of the overall experience, I can attest to the excellent professionalism, prompt diagnosis and treatment and the adequacy and success of said treatment. I was guided during the whole journey with care, support and information, which is exactly what someone with a devastating diagnosis like mine needs. With the utmost respect and gratitude, I wholeheartedly recommend Dr. Milan Anjanappa and his team. I wish him health and success in what he's doing to contribute to the fight against this most awful of diseases.

North Wales Eye Specialist Centre

Ophthalmology

I have have had previous eye surgery at NW Eye specialist Centre under the care of Dr Bhargava, and was entirely satisfied with the care received and outcome of my operation. On this occasion, I received a very prompt appointment which I was grateful for. The environment in Bangor was spotlessly clean and the receptionist and nurse were very friendly and professional. My consultation was thorough and Dr Bhargava gave explained to me with care and attention the nature of my symptoms and I was given a treatment plan to follow and a follow up appointment to check progress in six weeks. All of this was verified by a consultation letter that was also sent to my GP on the same day. I am very grateful to receive this high standard of care and attention from all of the team involved.

Tayside Complete Health

Cardiology, Clinical Psychology, + 18 more

This is truly a very pleasant clinic. All staff put you at ease and treat you very well. I had an upper endoscopy performed by Dr Craig Mowat. He is a really patient, polite and conscientious professional man who listened to my concerns and talked me through them. He was very thorough and suggested how I could relive my symptoms mean time until my procedure, which was only a few weeks later. He explained exactly what would happen. The experience was very calm and I was put at ease. Dr Mowat told me of his findings immediately after the procedure and called me to discuss biopsy results a couple of weeks later. The whole experience was calm and quickly put my fears to rest. Thank you very much for lifting a huge weight off my mind - I can now get back to enjoying life!

RTN Mental Health - Right To Choose

Psychiatry, Psychology

Everyone I dealt with was great overall. The experience was good aside from a couple of mistakes which then lead to long delays. One of the assessment calls didn't work and I had made time to sit through it. They did try to rectify this quickly but it still took another few weeks which after such a long time was frustrating. Sometimes when I would ring up the person who would answer would be short and I didn't feel so comfortable speaking to them. Otherwise, I would recommend this service up to diagnosis - I am yet to try the medication and services beyond here. I wish there was more the NHS or RTN could provide to offer support post diagnosis. The recommendations are useful but I would like a little more.

Dr Riyaz Somani

Cardiologist

I recently attended the hospital for a catheter ablation and had a very positive experience. Dr Riyaz Somani was calm, kind, and highly knowledgeable. I felt safe and confident throughout this important procedure. The treatment was completed to a very high standard, and I am now recovering well. The hospital was clean, well run, and efficient. All staff were excellent — professional, kind, and reassuring at every stage. Communication was clear from admission to discharge. I felt genuinely well cared for. I am very grateful for the high standard of care provided.

Mr Ernest Barlow-Kearsley

Podiatrist

Mr Barlow-Kearsley performed bunion surgery on my left foot in September 2025 and I was signed off yesterday with a near perfect outcome, which I have every confidence will be completely perfect in a few more months. I trusted him implicitly after our initial consultation and he gave me the reassurance I needed to go ahead with this fairly major elective surgery. He was supportive in the recovery process and responsive to any concerns. I would highly recommend him to anyone and very much hope he will be able to do my other foot next year!

Quality Dental : Worthing

Dentistry

I came to see Antonia for a makeover smile everything was explained in my last appointment and a price plan that we went through together. My appointment lasted 2 hours was seen straight away with a lovely welcome as always, also her male nurse was very nice and understood everything that she needed to hand. she talked me through each procedure. Very professional I now have a natural looking makeover smile my front teeth weren’t that bad but needed cosmetic correcting and that’s what I have now.

Mr Chakri Munipalle

General Surgeon

I arrived on time. The waiting time was short. I was greeted by the consultant personally. He was very cheerful and showed me to a seat in the consulting room. I did feel that the appointment was a little bit rushed. But it was satisfactory overall. I reread the consent form that I signed when I got home, and there were a a couple of the questions I do not remember him discussing. But these can be addressed when I return for my pre op assessment. Overall I was happy with the outcome.

Practice Plus Group Hospital, Birmingham

General (Internal) Medicine, General Practice (GP), + 5 more

I recently attended this hospital and had such a positive experience. Every single member of staff I interacted with was incredibly kind, professional, and reassuring. They really took the time to listen and made me feel comfortable and cared for throughout. The hospital itself was spotless and very well maintained, which made a big difference and helped me feel at ease. Thank you to all the staff for your hard work and compassion — it truly shows.

Mr Eamon Shamil

ENT Surgeon

I came into hospital very nervous prior to my tonsil/adenoidectomy, with quite a few questions and in need of reassurance. Mr Shamil absolutely went above and beyond with information and reassurance, in such a friendly yet professional and knowledgeable manor. Even in recovery post surgery, I still felt reassured and very happy with how I was spoken to and cared for. Thank you so much, you are great!

LIPS Healthcare

Anaesthetics, Cardiology, + 28 more

The doctor was 8 mins late *(with no apology for the late running( and them seemed to have a different idea of why i was there to me - he thought he was just assessing skin tags rather than removing - and then said he didnt have time to remove them - yet he was the one running late. I will come for the follow up but after that will never use this practice again.

Kingsbridge Diagnostic and Treatment Centre

Cardiology, Dermatology, + 4 more

Staff were friendly and informative. I was put at ease at each stage. I especially appreciated the nurse in recovery explaining my results to me. The written information and instructions were clear and easy to understand even as a non-medical person. All in all the clear picture of what to expect during and after the procedure did much to reduce anxiety.

Mr Timothy Clough

Orthopaedic Surgeon

Mr Clough is excellent obviously very knowledgeable but equally importantly he distilled the relevant information into a short and simple explanation of the condition and then presented options for treatment alongside pros and cons so a decision can easily be made as to treatment plan. He listened carefully and helped me to know my options thank you

Mr Arun Kumar

Orthopaedic Surgeon

I was a bit apprehensive about the procedure but when I met Mr Kumar he put me at ease. He explained everything to me on my first visit. On the day of the procedure he came to see me before and after. I cant thank him enough for his professionalism and caring attitude and for helping me through what could have been a difficult time. Thank you.

Dr James Good

Oncologist

James has been brilliant. My recent visit I had the news that I was cancer free from stage 4 so as far as the appointment goes it was a great one. I had a million questions and James went through everything with me and has done throughout my whole journey. I really felt like he took his time with me. The appointment wasn’t rushed at all