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Nightingale Hospital

Nursing, Nutrition, + 2 more

The OCD nursing team are fantastic at what they do and the therapy team are absolutely brilliant. My 1:1 therapy was outstanding and so valuable to me during my time here. The catering team, the housekeepers, maintenance, reception.... All really friendly and professional. Two things that I want to mention that I have already fed back: 1. It was very disappointing when two team members were allocated to different wards with no transition (Greta-Mae and Carlo). I feel that when we are allowing ourselves as patients to be open and vulnerable and put our trust in people, to then be told they have moved with no transitional period is not very sensitive or fair. 2. I have also fed back about a patient that seems very unwell but does not have 1:1 supervision around the hospital. This person sometimes invades others personal space, says inappropriate and triggering things, has sometimes removed her clothing in the courtyard and I have also seen her with long sticks in her hands in the courtyard. I fed this back to the patient services manager and the board holder who agreed that this was unacceptable. I was told that until discussions have been had she should be on 1:1 care, but then the following day she was once again the courtyard thrashing round the same sticks. I think this is a safeguarding concern. Those two things aside, I have found my impatient care outstanding, I cannot fault the OCD ward team. I feel heard for the first time and have hope for my future now thanks to them. I will never forget what they have done for me.

Mr Charef Raslan

General Surgeon

Following quite a negative experience with the doctor I was an inpatient with at Whiston for a planned Surgery, On the day of my surgery I was introduced to Mr Raslan, who had reviewed my case and completed my surgery. He was very clear in his communications and his patience and bedside manner was excellent. I cannot thank him enough. I saw him at St Helens outpatients on Monday 26th January to review my recovery from surgery, once again Nr Raslan was very informative and supportive answering all my questions prior to discharging me and offering me access to his secretary contact details if I required any further support. Accessing any of my post operative notes at my review worried and concerned me as they had not been updated to the nhs system therefore a couple of my questions to confirm what surgery I had undergone was not available!

Newmedica Leicester

Ophthalmology

From the moment I arrived at reception until I left at the end of my assessment I was treated really well. Reception staff were really friendly and respectful and explained the paperwork to be completed and assured me that the wait would not be too long. I was called within 5 minutes by the first nurse who carried out all the necessary basic checks explaining everything really clearly. She then sent me back to the waiting area until the doctors were ready to do the final assessment again I only waited about 5 minutes before I was called to the examination room. The doctor explained really clearly what all the tests were for and what would happen when the procedure was to be done. A very pleasant experience from start to finish

Dr. Deepan Vyas

Paediatrician

Dr Deepan Vyas was absolutely brilliant. He made us feel calm and relaxed from the moment we met him and took the time to explain everything clearly and thoroughly. He was incredibly empathetic and wonderful with my 3-month-old baby. My son was diagnosed with severe eczema, and I became quite upset during our initial appointment. Dr Vyas reassured me, made me feel supported, and genuinely helped ease my worries. The treatment he recommended worked very well for my son’s body, and we are now discussing how best to maintain the improvement. I have told everyone what a great experience we’ve had with him and truly hope to continue having follow-up appointments with Dr Vyas.

Kidswell Health

Child & Adolescent Psychiatry, Endocrinology & Diabetes, + 3 more

Honestly, it was an amazing experience from start to finish. Everyone I spoke to was incredibly friendly and efficient, and the attention to detail really stood out. The clinic is thoughtfully designed to appeal to all ages — my 8 year old was quite apprehensive beforehand but ran straight in as soon as she spotted the Rubik’s cubes. The doctor was warm and approachable, and I was genuinely surprised to receive his report within just a few hours of the appointment. I’ve been to private clinics before, but nothing has compared to this level of care. Even being asked for feedback shows how much thought and consideration goes into Kidswell Health.

Mr Alan David James

General Surgeon

Mr James was understanding and ready to help me when I came to him after numerous attacks from gallstones....He managed to slot me in as soon as was possible to have the gall bladder removal done by laproscopy and the whole process was smooth. He is a competent surgeon in my opinion and judging by my outcome so far, 2 weeks later, I would not hesitate to recommend him. I am 80 years old and he has transformed my life back to how it was before the onset of my malaise. I can eat normally again and I have no pain. I cannot praise him enough. Thank you Mr. James.

Dr Timothy Swan

Sport & Exercise Medicine Doctor

I saw Dr Swan with a Shoulder injury that had not been diagnosed by others, he listened to my symptoms, examined me and performed an ultrasound. He made a diagnosis quickly and an MRI confirmed his prediction and excluded anything else. I was given options for my management and I decided to have a steroid injection with physiotherapy. He arranged for me to see an experienced physiotherapist after my injection to give me advice on rehab exercises. There has been a massive improvement in my symptoms and I am hoping to return to playing sport shortly.

Mr Sabur Malek

Orthopaedic Surgeon

I am now 6 weeks post op and doing well, I have had great confidence in Mr Malek from my first meeting with him and I'm extremely happy with the care I have recieved throughout my experience. I have been reassured that someone would be available should i need any support or information regarding any aspects of my treatment. I am looking forward to being able to do all the things which had become difficult prior to my TKR. Alongside the professional aspect of my surgery I would like to say that Mr Malek is also a very amiable gentleman.

John Flynn Opticians

Optometry

I wanted to send a huge thank you for the exceptional care you provided to my friend last week. We are incredibly impressed by your expertise and thoroughness in explaining the condition (Keratoconus), your guidance on further management and your prompt referral to the Eye Consultant. We are equally impressed by your wonderful team’s kindness and promptness. It’s a relief to know such high-quality care is available locally, and I’ll be sure to point my friends and family your way.

Dr Sajjad Rajpar

Dermatologist

I had treatment for severe rhinophyma. I consulted with Dr Rajpar who explained the treatment in detail. The treatment was carried out about 2 months later and Dr Rajpar and his staff were extremely caring and considerate. The procedure was done with CO2 laser. The lovely staff even called for and escorted me to my taxi ensuring I got home safely. I was asked to send daily pictures until I had healed. The results are outstanding and my life has been truly transformed.

Mrs Emma Eaton

Acupuncturist

I’ve been seeing Emma for nearly 10 years on a monthly basis. I’ve seen other acupuncturists and all I can say is that she’s absolutely outstanding. Not only is she one of the kindest people I have ever met, she has been able to get rid of my hot flushes and plantar fasciitis, she’s keeping my acid reflux down, making my dry eyes way better and keeping me moving without any pain just to mention a few of her talents. All I can say is - she’s the best.

Professor Yogesh Bajaj

ENT Surgeon

"I recently saw Professor Bajaj regarding severe Rhinitis. After referring me for a number of tests he provided a clear diagnosis and explained the surgical plan in a way that put me completely at ease. The surgery was a success, and I can finally breathe easier after many years of struggling. Throughout he showed care, kindness and professionalism for which I am grateful. I would highly recommend Professor Bajaj

Cancer Services

Oncology

My mother has been under the care of Prof. Wardley for the past three years, and he has truly been a lifesaver. He has been exceptional—always ready to help, endlessly patient, and incredibly reassuring. His calm demeanor and vast knowledge have given our family great confidence and peace of mind. He has always been accommodating and attentive to all of our requests, and we are deeply grateful for his care.

Fitzrovia Suite

Obstetrics & Gynaecology

We couldn't have asked for a better team to take care of us during the few days we spent at Fitzrovia suite. Consultants, nurses, midwives, anaesthetic, theatre teams were very kind, understanding and caring with us. We felt so contained, supported and cared for. In the first days leading to birth and the few days after birth, we got to feel safe in a bubble or care thanks to all of you.

One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

Although there was a major accident preventing my consultant arriving on time, he and the staff kept us informed. When he arrived he was extremely accommodating. We like One Hatfiled as we can always park, receptionists are amazing and very helpful/friendly. The small coffee shop in the waiting area is a superb idea - great coffee too.

Montrose Health Group

Psychiatry, Psychology, + 1 more

Online assessment. Very thorough, sensitive assessment by the psychologist. She listened attentively and considered all that was said. She was compassionate and understanding in her approach and friendly. The administration staff have been efficient, timely and respectful. We have had a good experience with them.