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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Mr Arif Gul

Orthopaedic Surgeon

I had spinal decompression after two and a half years of leg weakness and a period of intense pain. I was really lucky to meet Mr. Gul. He had the answers and reassurance straight away. I had been seen by other doctors with varying levels of care and I had become almost resigned that I had lost all the strength in my legs in a very short space of time. I would squat 150kg regularly then all of a sudden I couldn't lift even the bar and I was struggling to get up the stairs. I was worried, anyone would be. For me, the nerves in the spine were being compressed and it was causing this weakness. I had a period of intense pain lasting a couple of weeks. I couldn't walk, I couldn't do anything; I've never been in pain like that. A&E had no idea what to and I was sent away with paracetamol and antibiotics. I left A&E almost on my hands and knees. I met Mr. Gul, some injections were successful but didn’t last, it was clear only surgery was going to fix it. My view on this kind of thing is that if you have a very positive attitude to getting near to as 100% fit as possible, if you have this attitude and you were fit and active before the surgery, you'll recover; quickly too. Mr. Gul sees this from the patients' perspective. He was involved in a car accident and had emergency surgery. His rehabilitation was scheduled for a year and he cut this time frame much shorter through the attitude I’m referring to. I would recommend reading his book which he wrote on this experience, it’ll also give you a measure of the character and quality of the man. Charlotte handles his office, she’ll deal with stuff straight away, a one stop shop for super efficiency. I am incredibly fortunate that Charlotte is there to consider everything. Knowing that when you send her a message, it’s going to get dealt with without any bother has been a wonderful thing. I think that Mr. Gul is lucky to have her and she is lucky that Mr. Gul is so very committed to his work. A brilliant team. Mr Gul and Charlotte, please keep this up for as long as you possibly can. I am immensely grateful for what you’ve done for me.

Skylight Psychiatry

Psychiatry

The communication from Skylignt is poor. My final report stated I did not complete 2 of the questionnaires, which I did, as I saved copies of my answers in case technology failed. Nobody chased these missing questionnaires and the response time when I did contact the admin team was 15 working days each time. All of the timescales I was told from start to finish were very inaccurate. Some of these timescales are still on the website. From referral to acknowledgement I was informed 6-8 weeks and it was 9 weeks. From acknowledgement/forms to initial appointment I was informed 8-12 weeks and waited 16 weeks. From assessment to report I was told 8-10 weeks and it was 14 weeks. I have been told 9 months from October until medication titration, but I can’t trust that this timescale is accurate. The staff are very friendly and helpful and brilliant when you do have an interaction with them, but the volume of work must be beyond current capacity to provide such inaccurate information to patients who are seeking support/diagnosis for a condition that requires accuracy and creates a high level of anxiety.

Spire St Anthony's Hospital

Dermatology, General (Internal) Medicine, + 21 more

Dear Doctor and Team, I wanted to take a moment to sincerely thank you for the outstanding care I received during my gastroscopy. From start to finish, the entire process was made so much easier than I had expected. Dr Hayat was absolutely fantastic — humane, empathetic, and reassuring — which made a huge difference to me. The staff took the time to explain everything clearly, answered my questions patiently, and helped me feel informed and calm throughout. Everyone I encountered was friendly, professional, and genuinely caring. What could have been a very stressful and frightening experience was turned into a positive one, not only for me but also for my partner, who felt reassured by the kindness and clarity shown by the team. Please pass on my thanks to everyone involved. Your compassion and professionalism truly made a lasting impression, and I am very grateful.

St Joseph’s Hospital

Physiotherapy, Audiology, + 22 more

I had a meniscal tear repair on 20th January. I am really disappointed and dismayed with the conflicting advice I was given regarding physiotherapy. An hour prior to surgery, Brad the physio told me I would be fully weight bearing after the operation. After the surgery a different physio told me I could not weight bear for three weeks and had me up and about practising walking on crutches. She also put a leg brace on my leg which was locked. I wasn't told to unlock it. Therefore for 2 weeks post surgery I wasn't weight bearing and movement in my knee was restricted totally. Today I had my stitches out and my first physio session. Physio told me I should have been 50% weight bearing straight away and that my leg brace should have been unlocked to allow some movement. So three conflicting pieces of advice. I am really unhappy.

HCA Healthcare UK The Harley Street Clinic

Breast Surgery, Cardiology, + 9 more

Overall the experience was excellent, with one frustrating aspect - initially I was told that my surgery would be at 15:00, and that I should attend the hospital at 13:00. A couple of days before the surgery, I was told that the surgery time had changed to 14:15 and I should attend at 12:15. I did so, and was then kept waiting for over an hour in the lobby as the room was not ready - giving the impression that it was unnecessary for us to have come early. A little frustrating, however the staff were incredibly friendly and kind.

Spire Manchester Hospital

Orthopaedic Surgery, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 11 more

Spire Manchester Hospital is exceptional in every sense. The nursing staff who cared for our son were outstanding and made the entire experience feel calm and reassuring rather than clinical. In particular, Sarah was wonderful — attentive, warm, and highly professional, creating an environment that didn’t feel like a hospital at all. The standard of care throughout was exemplary, and this was without question the least stressful surgery experience we have had. We are extremely grateful to the nursing team.

Mr Paul Haslam

Orthopaedic Surgeon

I went to see Mr Haslam due to me having pain in my knee and the feeling of it grinding every time I walked up stairs or bend my knee the pain was horrendous during bedtime and I felt like I needed to get into my knee cap and give it a good rub. Mr Haslam did an amazing job at explaining what the issue was and how to rectify this problem. The clinic is amazing with top quality professional consultants.

Professor Keir Edward Lewis

General (Internal) Medicine, Respiratory Doctor

Keir conducted a very thourough evaluation and provided very clear and comprehensive advice and answers to my questions; without the appointment feeling rushed. He was very focused on my questions and aspirations. A very safe pair of expert hands. I felt this was a very proffessional and cimoetent man who really genuinely cared for me as a unique individual and is able to convey that effortlessly

Nuffield Health Brighton Hospital

Allergy Medicine, Anaesthetics, + 25 more

Always very friendly, attentive, a well-stocked childrens waiting room. On this latest visit we did have a slightly bizzare situation where we arrived, were checked in, weighed and measured, and put into the waiting room. We then received a phonecall - from the next room - explaining that we were late for our appointment. They were very embarrassed and there was no harm at all. Funny though!

Mr Manar Malki

Urologist

I was asked to carry out a flow test which involved the intake of fluids/water to check the urine flow and how much urine was left in my bladder. I also had a brief talk to confirm how happy I was with my treatment and recovery of my prostate, and if I had any further concerns which I wanted to raise, to which I confirmed I had none and was happy with his team and my positive recovery.

Mourne Private Clinic

Dietetics, Imaging (Scans), + 3 more

This is our first pregnancy and we decided to book in for an early scan, we wanted the reassurance. From the moment we walked in, the staff were lovely and very friendly. We weren’t waiting long before Rebecca took us up for our ultrasound. Rebecca was lovely and explained everything to us. We were delighted to see a little flutter. Would recommend Mourne Scan Clinic

Mr Hrsikesa (Rishi) Sharma

Plastic Surgeon

I have had a labia plasty surgery with Doctor Sharma My experince from start to finish has been amazing. I have thought about this procedure on and off for the last 10 years and finally plucked up to courage to have an initial appointment, Right from start I felt so at ease with Dr Sharma He has been brilliant. I 100% recommend Dr Sharma & his team.

Dr Bhuvan Kishore

Haematologist

Referred for Stem Cell Transplant. The whole team runs the process like a well-oiled machine. Expectations were made clear - support was offered at appropriate times and care was proactive which meant that symptoms could be addressed in a timely way - meaning that my suffering was reduced where this was possible.

Mr Sanjay Kalra

Orthopaedic Surgeon

Mr Kalra performed my second knee replacement in a twelve month period. He explained the procedure thoroughly on both occasions and although my first replacement was very successful he did tell me the second might not be as good. I can confirm that it was a great success and my recovery has been excellent.

Dr Farhan Ahmad

Radiologist

Dr Ahmad was very professional, kind, and reassuring throughout my appointment. He listened carefully to my concerns, explained everything clearly, and made me feel at ease. I felt well supported and confident in the advice and care I received. Thank you for a very positive experience.