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Cleveland Clinic Moorgate Outpatient Centre

Imaging (Scans), Cardiology, + 8 more

it's the Grosvenor Cleveland First experience Anweek today Monday i went for a blood test and Ultrasound both appointments were on time. The next day i had an appointment by phone some sort of registration ( by the way this was the 10!th registration ) Our life doesn't revolve over your hospital so many registrations what for and you still got it wrong it's frustrating and monotonous.) I would try and find an easier way for patients . let's go back to the phone registration the gentlemen tells me i have to do a blood test and a swap, i told him i was there yesterday and i did a blood test he told me that i have to go back as they forgot to do another blood test and the swap. Forgot i found that very unprofessional so on Wednesday i went back when the nurse took me she took me to the room did the blood test and another nurse came for then swap i was told i need to go and do and ECG a test that i wasn't aware of i became stressed and furious i turned to the poor nurse and said to her i am not doing an ECG and to cancel it. i found the whole situation unprofessional. Thursday arriving to the hospital' early in the morning' once again registration and then a Porter came and took' us to the room. a few minutes later the nurse came and of course another registeatiôn Room nice but no cupboard to hang your coat. it rains a lot in England we wear coats .My surgeon came and explained the procedure and few minutes after he left went down for the operation all well to this point Eventually i was up and nurses came to check all was well Food Menu is very unhealthy no salad no fruit juices i would suggest you get a dietician it's shameful your Menu I was discharged by Professor Hakim at around 3:30' the nurse went to get the discharge letter and told me that i have an MRI at five i told her to cancel it no need for MRI after the operation When i came to leave nobody told me what i had to do was given some plasters and i asked if i could have a shower n was told not today tomorrow i went to the desk on my way out to query an extra bill i wanted to know what it was for and he couldn't tell me i said where is your account department and he said we don't have one on the premises this huge hospital doesn't have an account department in short when i know what its for i will not pay even'. on my chart why Good luck you have a very nice hospital but very stressing and there is a lot of' things you have to work don't think it will be my first choice

Vermilion - The Smile Experts Kelso

Dental Care, Dentistry

Despite the industrial estate address, the practice is a lovely, bright, modern building adjacent to open fields, easy to find and ample parking close to the main entrance. I was met with a warm, friendly smile and the lady on reception couldn’t have been nicer. I was asked to complete a short health questionnaire on a tablet. I waited no more than 10 minutes before Dr Wright saw me. Both she and the nurse were also warm & friendly whilst very professional, everything was explained clearly to me, including the cost of the treatment, before treatment started. Dr Wright was extremely good at putting me at ease and checking on me as the treatment progressed. The anaesthetic was administered virtually unnoticed. After a few minutes Dr Wright removed my tooth completely painlessly, it was quick and there was barely any trauma to my gum. Even when the anaesthetic wore off, I had zero pain or discomfort and needed no further painkillers after the dose I had immediately before treatment. By far, the best experience in a dentists chair I have ever had, can’t recommend Vermillion enough

Mr Jonathan Hughes

ENT Surgeon

I have struggled all my life, 55 years not being able to burp with severe pains and awkward gurgling sounds coming from my chest. Mr Hughes diagnosed this as R-CPD or no burp syndrome. I attended hospital which I was a little worried about as I had never been in hospital before never mind had a general anaesthetic. I needn't have worried as Mr Hughes and his team but me at my ease and explained everything. I had the procedure and I left hospital the same day in anticipation of what would happen next. Within a few days I started to burp. It was incredible. Its been 2 months now and the results are excellent. No more pain, no sounds. I can eat and drink what I like without any worries of the aftereffects of trapped gas. Thankyou Mr Hughes and your team for your excellent work in what is truly lifechanging for me.

Mr Michael Wilson

General Surgeon

I recently had a laparoscopic cholecystectomy with Dr. Wilson and I couldn’t be more grateful for the care I received. Before the procedure, he took the time to clearly explain everything — how the surgery works, the risks involved, and what to expect during recovery. Even though I was very nervous, he reassured me every step of the way and made me feel safe and confident going into the operation. My surgery went perfectly, and Dr. Wilson checked up on me straight away afterwards, then again in the weeks following to make sure my recovery was going well. His professionalism, kindness, and attention to detail truly stood out. I had a great experience with Dr. Wilson and would highly recommend him to anyone needing similar treatment.

Thornbury Radiosurgery - Gamma Knife Centre

Neurology, Neurosurgery, + 1 more

My experience has been outstanding. From the first phone call to leaving the thornbury hospital. Hannah the centre manager and Farqi treated me amazingly. I felt safe in the cleanest, calmest environment. The information I received was top notch and I have never experienced such kindness to me. Dr Ibrahim was very kind and I felt that someone was finally listening to me after many months. The staff at the Royal Hallamshire, particularly Nancy and Lisa also went the extra mile and again were very kind. We travelled from East Yorkshire and therefore accommodation was arranged for us by Elaine which was very much appreciated. I WISH THIS MESSAGE TO BE AVAILABLE TO THE HOSPITAL MANAGERS. Janine RN

Mr Charles Loh

Plastic Surgeon

I saw Dr Loh recently to have various moles and warts excised. He went to great lengths before commencing to explain the procedure and the outcome I could expect. He, and his nurse, put me at ease and did a great job. The only minor discomfort came from the local anaesthetic injections used to numb the affected areas. Otherwise, the procedure was painless. I was provided with everything I needed for aftercare, and received a follow-up call from Dr Loh a couple of weeks after my treatment. I'm delighted with the outcome of my treatment and am very happy to recommend Dr Loh.

Mr Donald Mcarthur

General Surgeon

I had a very large inguinal hernia and after a long wait I had my operation. From my original consultation with Mr. McArthur, his pleasant and reassuring manner gave me great faith in him, and his skill was outstanding. My follow up appointment was so reassuring and he confirmed that everything had gone great. As I am a very nervous type of person, I would venture to say that Mr. McArthur is truly a "hernia angel", such was the good work he did for me. Mr. McArthur and his anesthetist and medical and admin team worked great together. I am truly grateful.

Skin Inspection

Dermatology, Gastroenterology, + 1 more

Dr Muirhead and Sam were fantastic from start to finish. I was quite nervous about the procedure but they immediately put me at ease and continued to reassure me throughout. Dr Muirhead was professional, understanding and thorough from the initial consultation through to the end of the procedure, and I know that she will be on the end of the phone if I need any aftercare help or advice. She explained everything clearly and I felt in very good hands.

Poland Medical

Cardiology, Dentistry, + 12 more

I am very pleased with the service at Poland Medical. The staff are friendly, helpful and always professional. The reception team is well-organised, and appointments run smoothly without long waiting times. The doctors take their time, explain everything clearly and make you feel comfortable and well cared for. The whole clinic is clean and welcoming. I highly recommend Poland Medical to anyone looking for reliable and high-quality medical care

Mr Jignesh Patel

Orthopaedic Surgeon

I had a full hip replacement and I am delighted with the results. I can now walk up stairs properly without any pain or discomfort and get around much easier. Throughout the process Mr Patel was very thorough and professional, pointing out possible problems that could occur with surgery as well as the benefits. I am so pleased with the treatment I received and would not hesitate to recommend Mr Patel. He is also a very nice person to deal with.

Miss Tamzin Cuming

General Surgeon

I had an amazing private consultation with Miss T. Cuming at the Cleveland Clinic in October 20 2024. I found her to be empathic, caring, reassuring, and kind to provide a clinic letter in order to refer me to the NHS service where she is the Lead Consultant. She has a wealth of knowledge as far as AIN and related issues are concerned, and I highly recommend everybody to have a private consultation with her.

Mr Purnajyoti Banerjee

Orthopaedic Surgeon

I found the treatment received from Mr Banerjee and all the staff that I came into contact with at the London Spinal Unit really excellent. Mr Banerjee's diagnosis and, recommended treatment plan were first class. His explanations of complex issues were clear and, precise. His friendly and understanding manner were also much appreciated. I would thoroughly recommend both him and the LSU.

Vision Scotland Edinburgh

Ophthalmology, Optometry

It was a wonderful surprise to meet so many warm and friendly staff at Vision Scotland. This carried forward with the skill and expertise I also met. I could not have asked for better in every regard. There followed a sincere wish to know of my progress with telephone calls that enquired about how I faired. Using Vision Scotland is one of the better choices I have made in life!

The London Independent Hospital (part of Circle Health Group)

Gastroenterology, Dermatology, + 8 more

I had a wonderful experience at the hospital during my recent hernia surgery. The staff were incredibly friendly and made me feel comfortable from the moment I arrived. The environment was spotless and well-organised, which gave me real peace of mind. Everyone I interacted with was professional, caring, and genuinely fantastic. I’m very grateful for the excellent care I received.

Mr Seth Chambers

Physiotherapist

I’ve been working with Seth since June, and he’s been nothing but knowledgeable and thorough. He’s very client first, always providing solutions and guidance I can work through myself. I came to him with a serious left side issue affecting my hip, knee & lower back, and six months later I’m nearly back to my pre-injury level, recently running a 35 minute 10k PB.

IVF London

Clinical Genetics, Fertility Medicine, + 1 more

IVF london is an amazing clinic, The staff are super awesome helpful and available all the time. Dr.sawant Dr.baydaa they have magic, Mr.Santosh the Manager an amazing person giving in all the support direction and positivity. Resham and Nurses Sharon,Tahera and Angela they were too good also giving in extra support after hours incase of emergency.