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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Professor Sagar Doshi

Cardiologist

Nobody looks forward to a heart operation and I was certainly nervous as I arrived 30 minutes late due to a traffic jam at the QE main car park. The receptionist was cool and just told me to wait. When the porter arrived to take me to my room, the personnel interface changed to friendliness and quiet authority for the duration of my stay. As the process unfolded every new person was friendly and smiling. I met Prof Doshi for a final briefing at which he told me that due to my low pulse rate, the chances of needing a pacemaker during the procedure were 1 in 4. I remember very little of the procedure in the operating theatre though astonished by the visible technology. When I became more conscious of events, I was on a bed in the ICU unit. I can then only describe my feelings as totally subservient to the warm people attending me and feeling extremely relaxed. The degree of attention was extremely confidence building. Prof. Leyva visited me to explain that a pacemaker had been fitted during the operation though I hadn't previously researched the implications of that. In the next 24 hours, I must have had twenty different people attend me and all behaving in the same friendly professional way and rebuilding my own confidence. The physio took me from my bed for a walking and stairs test and pronounced me fit to go home. When I was asked to order some lunch prior to discharge I was invited to have my wife also join me for lunch which was a nice way to end my stay. I was surprised at my own feeling of normality walking to the car park only 30 hours after arriving and having undergone a serious operation which only a few years ago would have required an extensive stay in hospital. On my return home and back in my study I was able to relax and share with my wife the discharge notes and recovery regime. I write this five days after the operation and now into 3 ten minute walks a day which I am finding easy to do without any breathlessness. As I work towards full recovery, I will probably look back forgetting the anxiety of the time and think only with gratitude of those remarkable people and the amazing work they do. Paul T

Dr. Deepan Vyas

Paediatrician

Dr Deepan Vyas was absolutely brilliant. He made us feel calm and relaxed from the moment we met him and took the time to explain everything clearly and thoroughly. He was incredibly empathetic and wonderful with my 3-month-old baby. My son was diagnosed with severe eczema, and I became quite upset during our initial appointment. Dr Vyas reassured me, made me feel supported, and genuinely helped ease my worries. The treatment he recommended worked very well for my son’s body, and we are now discussing how best to maintain the improvement. I have told everyone what a great experience we’ve had with him and truly hope to continue having follow-up appointments with Dr Vyas.

ABBI Clinic - Manchester

Psychiatry, Psychology, + 1 more

Abbi Clinic have been nothing short of incredible in supporting me with my recovery journey. I was really apprehensive about this style of ‘therapy’ but I am so glad that I took their advice and tried it because the structure of the clinic is perfectly curated to individuals needs. The staff at Abbi clinic make every effort to ensure that your journey is personalised by getting to know each individual person and it shows in their care and support. A special mention to Kate who I can not thank enough for always giving her undivided attention and showing week in and week out that she genuinely cares to support you in recovery.

Nuffield Health The Holly Hospital

Paediatrics, Obstetrics & Gynaecology, + 10 more

I always find the receptionists at The Holly difficult to deal with. The booking in experience is poor as one often has to wait for ages whilst the receptionists are on the phone or chatting or apparently doing something on their computers. It is a pity as the doctors and nurses and other staff including the porters at The Holly are extremely good. The receptionists in both the outpatients area and the scan receptionists need better training and better management. I would say however that the GP area receptionists and the front desk receptionists are very nice and very helpful so I have no issues with them.

Mr Stelios Myriknas

Obstetrician & Gynaecologist

I required a caesarean birth because my baby was in the breech position. Stelios was really warm and kind. He offered me a scan on the day to check if my baby had turned the right way around before the surgery. He listened to my birth preferences (delayed cord cutting and skin to skin) and my preferences were respected. I am sure this contributed to the success we have had with breastfeeding and my baby seems very healthy. My incision is also healing well, I did not have any infection or complications and we were able to go home after just staying for one night in the hospital, which I am very grateful for.

Mrs Claire Freeman

Podiatrist

I recently visited the hospital for foot operation and I was really impressed with my doctor. From the start, Mrs Claire Freeman listened carefully to everything I had to say without rushing, explained the operation and options clearly, and answered all my questions patiently. Their kindness and professionalism made what could have been a worrying experience feel calm and manageable. The care was thorough, compassionate, and spot on. I would highly recommend Mrs Claire Freeman to anyone.

John Flynn Opticians

Optometry

I wanted to send a huge thank you for the exceptional care you provided to my friend last week. We are incredibly impressed by your expertise and thoroughness in explaining the condition (Keratoconus), your guidance on further management and your prompt referral to the Eye Consultant. We are equally impressed by your wonderful team’s kindness and promptness. It’s a relief to know such high-quality care is available locally, and I’ll be sure to point my friends and family your way.

Mr Michael Kuo

ENT Surgeon

I had a consultation with Mr Kuo recently, which was a delightful experience. Mr Kuo was knowledgeable and had extensive experience. He patiently examined my throat with explanations of each step and responses to my concerns. To ascertain the cause, he also discussed with me some of my eating and drinking habits that could contribute to the symptoms. I left the consultation with a eased mood and confidence in elimininating the symptoms with his diagnosis and prescription.

Dr. Paraskevi Theocharis

Paediatric Cardiologist

Dr Theocharis was absolutely wonderful. From the start in assisting me with swift booking and appintoment guidance, to making my 3 year old feel happy and safe throughout what could have otherwise been a scary experience. Her bedside manner is what you hope for anyone but especially for young children. Dr Theocharis provides a level of care and compassion I thought was reserved for movies- I cant recommend her enough.

Cancer Services

Oncology

My mother has been under the care of Prof. Wardley for the past three years, and he has truly been a lifesaver. He has been exceptional—always ready to help, endlessly patient, and incredibly reassuring. His calm demeanor and vast knowledge have given our family great confidence and peace of mind. He has always been accommodating and attentive to all of our requests, and we are deeply grateful for his care.

Dr Mark Weatherall

Neurologist

Dr Weatherall was the first doctor I've spoken to who truly understands and took my issues seriously, recognising migraines aren't normal and are impacting life! He explained everything thoroughly and made me feel like the issue was being properly addressed with plan A, B, and C already sorted. He was very helpful arranging these with my GP and making sure everything was super transparent.

Mourne Private Clinic

Dietetics, Imaging (Scans), + 3 more

This is our first pregnancy and we decided to book in for an early scan, we wanted the reassurance. From the moment we walked in, the staff were lovely and very friendly. We weren’t waiting long before Rebecca took us up for our ultrasound. Rebecca was lovely and explained everything to us. We were delighted to see a little flutter. Would recommend Mourne Scan Clinic

Quality Dental : Horsham

Dentistry

This was a visit for a small filling. I was apprehensive as usual at the thought of a dentist appointment, but i was made to feel at ease by the friendly staff. The wait time was very short on this day and the whole treatment from start to finish was quick and pain free. The dentist Levi and his assistant were very relaxed, friendly and professional. Thank you

Mr Iain Nixon

ENT Surgeon

I found Mr. Nixon to be empathetic and an excellent listener. His assessment and feedback were thoughtful, clear, and reassuring, all presented in straightforward, accessible terms. I greatly appreciated his approach. For the first time in many years, I feel I am on a positive path toward addressing my long‑standing condition

One Hatfield Hospital

Geriatric Medicine, Neurology, + 21 more

You get the extra care and time to be listened to, and that goes along way for people that come because there not well and all they need is good all fashion TLC , which some places forget to use. The care and to be heard is so important. And everyone smiles and says hello ! I love it !