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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Evergreen Richmond Medical

Fertility Medicine, General Practice (GP), + 6 more

I am writing to express my sincere appreciation for the exceptional level of care and professionalism provided by Dr. Paciello. My experience was characterized by the following highlights: • Exceptional Availability: Dr. Paciello demonstrated remarkable flexibility by accommodating a consultation on very short notice. I am particularly grateful for her willingness to adjust her schedule to facilitate a meeting during my lunch hour. • Clarity and Communication: Throughout the process, her explanations were thorough and easily understood, ensuring complete clarity regarding my health and next steps. • Operational Convenience: The integration of on-site blood and urine diagnostic testing provided a seamless experience, significantly reducing the logistical burden of coordinating separate appointments. • Digital Accessibility: The availability of high-quality video consultations serves as a highly efficient and convenient alternative for modern patient care. In summary, Dr. Paciello provides a patient-centered approach that balances clinical excellence with administrative efficiency. I would highly recommend her services to those seeking comprehensive and flexible medical care.

Prof. Adam Frampton

General Surgeon

I had surgery in November at New Victoria Hospital for multiple abdominal hernias under Professor Frampton after seeking a second opinion, and I’m very glad I did. From the first consultation, he was friendly and reassuring, took the time to explain everything clearly, and answered all my questions, which put me at ease after a previous, less positive experience elsewhere. On the day of surgery, he came to see me beforehand and talked everything through again, which I really appreciated. The surgery itself went extremely well, using a no-mesh technique, and I was honestly surprised by how quickly I recovered. I had minimal pain and was back to normal activities within a week. I am now two months post-op and so far the hernias have stayed closed. I am able to do activities that would previously have caused me pain, which has made a huge difference to my day-to-day life. At my follow-up appointment, Professor Frampton was pleased with how well I’d healed and again took time to answer my questions. I felt listened to, well cared for, and very confident in his expertise throughout the whole process.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I visited the hospital to see an orthopaedic surgeon after having a fall at work and damaging my knee. I have had issue with it since the accident I suffered at work.I was advised to lodge a claim with my employers insurance. This I did because of the problems I am having with my knee. I was sent to see this gentleman so he could assess the damage to my knee. I was treated as if I was only there because I was lodging a claim and to have recompense for the damage I suffered and still am. He seemed very abrupt and I felt as though I was cross examined over the form I had filled in regarding my injury. I left the room feeling like I had done something extremely bad and wrong. I have never had to go through this scenario and very much hope not to have to go through another. I am a patient who has an injury that I am advised my a consultant needs an operation yet I was treated though I was feigning injury. I do not feel valued having attend at the one hospital.

OS Clinic

Neurosurgery, Oral & Maxillofacial Surgery, + 6 more

I have been so pleased with my experience of surgery by Dr Shilen Patel. At the first consultation he explained very clearly and in detail what my operation would entail and the possible risks, but without scaring me. This gave me a lot of confidence for the day of the operation, and the surgery went very well. When dressings were removed 10 days after my operation I was really surprised to see how neat the wound was, and it was healing nicely. I had very little pain, and Mr Patel explained to me at my follow up appointment that the tumour had been removed fully without rupturing, so there is very little chance of it returning. He had also explained how they had worked to ensure they did not damage a nearby nerve which I had been so relieved about. In conclusion, I was very pleased with the overall treatment received and with the care and respect I was shown. Thank you.

Mr Hisham Hamed

Breast Surgeon

Mr Hamed is truly exceptional. From the very first appointment, he made me feel at ease during one of the most frightening moments of my life — a cancer diagnosis. His calm confidence, kindness, and genuine care immediately reassured me that I was in the best possible hands. He gets me as a patient. I feel completely comfortable, listened to, and understood under his care, which is an extraordinary gift during such a vulnerable time. Every visit is not only thorough and professional, but also surprisingly cheerful — filled with warmth, humour, and a brightness that lifts the heaviness of the situation without ever diminishing the seriousness of my care. Mr Hamed is compassionate, caring, and incredibly skilled. Being under his care has been nothing short of a blessing, and I am deeply grateful to have him as my surgeon. I cannot recommend him highly enough ❤️❤️❤️

Mr Charef Raslan

General Surgeon

Following quite a negative experience with the doctor I was an inpatient with at Whiston for a planned Surgery, On the day of my surgery I was introduced to Mr Raslan, who had reviewed my case and completed my surgery. He was very clear in his communications and his patience and bedside manner was excellent. I cannot thank him enough. I saw him at St Helens outpatients on Monday 26th January to review my recovery from surgery, once again Nr Raslan was very informative and supportive answering all my questions prior to discharging me and offering me access to his secretary contact details if I required any further support. Accessing any of my post operative notes at my review worried and concerned me as they had not been updated to the nhs system therefore a couple of my questions to confirm what surgery I had undergone was not available!

Dr Iftikhar Fazal

Cardiologist

My partner is under the care of Dr Iftikhar for heart failure. Following a procedure performed by Dr Fazal we visited today for a check up. I have to say I find the doctor to be very thorough, informative and knowledgeable , he is direct ( in a positive way ) and he answered any queries we had in a very clear and concise manner which I appreciate . He is approachable and as a very concerned partner this Doctor has particularly helped with alleviating much of the stress that comes with your family being unwell. The visit revealed that the operation was a complete success and in order to optimise the results the doctor is revisiting his medication doses to go along with the positive results that the tests revealed today. He certainly aims for the best possible result whether that is through surgery or medications .

The London Clinic

Physiotherapy, Dermatology, + 13 more

had a fantastic experience at The London Clinic. The staff were warm, professional, and incredibly attentive from start to finish. The facilities are spotless and very comfortable, which made the whole process much easier. I underwent a gastroscopy and colonoscopy here, and everything was handled smoothly and with great care. The nursing team were especially kind and reassuring throughout. The London Clinic is exceptionally well‑organised, and the level of patient care is truly outstanding. I would highly recommend it to anyone looking for high‑quality medical treatment in a supportive environment.

Mr Tev Aho

Urologist

I recently had a HoLEP procedure under the care of Mr Tev Aho. He is an excellent clinician - and I highly recommend him to anyone experiencing symptoms from prostatic hypertrophy. I found his assessment of my problem to be very thorough and thoughtful. I had great confidence in his skill to address my problem. I have had a very positive outcome. The operation has resolved all my urological symptoms. The recovery took a couple of weeks and was entirely in line with the detailed/helpful information I recieved before hand. Thank you.

Dr Bernard Prendergast

Cardiologist

I have been privileged to have had the expertise of the wonderful Professor Bernard Prendergast on several occasions over a span of around 15 years now. As always the care is outstanding. He effortlessly puts you at ease and kindly explains everything clearly and professionally. What might seem completely impossible, in his hands is entirely possible . . . or so it has proved in my case. He's exceptional! I'd also like to say thank you for the friendliness, skill and efficiency of all the staff.

Mrs Claire Freeman

Podiatrist

I recently visited the hospital for foot operation and I was really impressed with my doctor. From the start, Mrs Claire Freeman listened carefully to everything I had to say without rushing, explained the operation and options clearly, and answered all my questions patiently. Their kindness and professionalism made what could have been a worrying experience feel calm and manageable. The care was thorough, compassionate, and spot on. I would highly recommend Mrs Claire Freeman to anyone.

King Edward VII's Hospital

Urology, Dermatology, + 25 more

The staff at the hospital were all very friendly, helpful and efficient. They understood the importance of admission for surgery to the patient and were very supportive. All of the clinical and medical staff were first class, but the support staff were also excellent. The room was clean and comfortable and I was well looked after. The menu options were very good and the food was delicious. I have no hesitation in strongly recommending this excellent hospital.

Professor Anand Saggar

Clinical Geneticist

I was delighted to get an appointment with Professor Anand Saggar as he is an expert in hEDS. I travelled from Ireland to see him. He was professional and courteous. He was knowledgable but explained everything clearly. He ensured that I could ask any questions I wanted. Before a physical examination he asked if i wanted a chaperone. I have seen many consultants in the past two years and I can say that I was highly impressed by my visist with Dr Sagar.

Spire Wellesley Hospital

Cosmetic (Aesthetic) Medicine, Dentistry, + 17 more

The admin side of things was a bit bad. Had the wrong shoulder down for surgery and even though said it would be changed still had the wrong shoulder listed on day of surgery. Unfortunately I am in the process of compiling an official complaint regarding the nurse I had on the day of my surgery, worst nurse I have ever had in my 52 years on Thai earth. Truly awful and needs to be removed from the ward.

Fortius Clinic London

Diagnostics & Testing, Hand Therapy, + 14 more

My procedure was a day case and regardless of that I was given a private room which was very spacious and clean. All nurses and staff I came across and who took care of me were really kind and friendly. My allocated nurse and physiotherapist were really nice and explained everything I needed to know in terms of medications and post-operative recovery. Overall, I had a fantastic experience!