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Newmedica Brigg

Ophthalmology

There was a lot of waiting for drops to take effect as part of the treatment but the fact that everytime one of the staff passed they acknowledged you so you didn't feel you had been forgotten, a big plus in my book. There were many times when my DOB and name were checked. This made me feel secure as I think it made me feel that any mix up was very unlikely, another plus in my book. During the set up for the operation I was asked to look into the very bright light. Not a problem for the eye being operated on but keeping my other eye open as requested was difficult for me. Perhaps some form of shading for the other eye could be provided so that the natural instinct to close that eye could be eliminated and thus the natural effect of doing that affecting the eye being operated on. During the operation the surgeon needed to speak to me at times. I am hard of hearing and didn't have my hearing aids in. At times it was hard to hear the surgeon. The issue was worse when the "pump" noise was going. Some of this was the fact that she was a lady with a higher pitch voice, whereas I could easily hear the male voice in the room. I have the same issue hearing my wife for the same reason (I claim!). Perhaps it would be good if the surgeon established if there is a hearing problem and if there is, the voice volume could be raised. I realise that this is my problem but I cannot be unique in this case given the age profile of you patients. This visit was my second eye so I knew what was happening. However, thinking back to my first visit perhaps a slightly better introduction could be given to new patients as to what to expect with the intervals between patient staff interactions to help limit any anxiety they may feel. Also a bit more information regarding the after effects of the operation could help and anxiety at that time. I realise you will wince at this but I found a YouTube video of american origin that went through the after effects step by step and this relieved me as I realised what was happening to me was normal. Overall I was very pleased with the atitude of all the staff I met and the service they provided. Thank you very much.

One Ashford Hospital

Dermatology, Pain Management, + 21 more

I arrived at 13.20 for my appointment with the nurse and informed the receptionist that I had three appointments 1) nurse 2) Mr Consigliere 3 ) physiotherapist. She informed me that she would note my presence for the first two but that I needed to tell physiotherapist separately. I saw the nurse on time and informed the receptionist I was now ready for my 2pm appointment with mr Consigliere. At 2.15 I asked receptionist if Mr Consigliere was running late ? Also that I was surprised he had not asked me to have an X-ray. At this point the receptionist informed me that my 2pm appointment with mr Consigliere had been cancelled. I asked by whom. At this point there was obviously some confusion and I was asked to sit down whilst they investigated. Some minutes later I was told “something “ had gone wrong but Mr Consigliere had asked me to have an X-ray and he would see me after my physiotherapist appointment. When I saw Mr Consigliere at around 3.45pm he informed me that my bone was not attached to the metal plate in my elbow. The ligaments and muscles were keeping it in place. Mr Consigliere wished to see what would happen over the next few weeks before making a decision.

HCA UK at The Shard

General Practice (GP), Obstetrics & Gynaecology

From my first appointment, Dr. Philipose demonstrated exceptional professionalism and care. He listened attentively to my concerns, asked thoughtful questions, and explained his reasoning behind each test in a way that was easy to understand. The diagnostic process felt thorough and purposeful rather than rushed. What stood out most was his focus on identifying the root cause. He connected the findings from multiple tests, walked me through the results step‑by‑step, and outlined the likely diagnosis with clarity and confidence. I appreciated how he balanced technical detail with plain language, making it easy to make informed decisions. The follow‑ups were equally impressive: clear next steps, timely check‑ins, and a structured plan that made me feel supported throughout. Communication was prompt, and any adjustments to the plan were explained transparently. Overall, Dr. Philipose combines deep clinical expertise with genuine patient care. I left each interaction feeling heard, informed, and reassured. I’m very grateful for his help and would recommend him without hesitation.

Mr Winston Justin

Obstetrician & Gynaecologist

Having been under Mr Justin’s care for 5 years, following a tubo ovarian abscess and pelvic inflammatory disease, stemming from my appendix (all successfully resolved), I decided to undergo a total laparoscopic hysterectomy as a result of ongoing symptoms caused by adenomyosis. Mr Justin’s care, expertise, knowledge and meticulous approach throughout has been invaluable to me, enabling me to make informed decisions, prepare for the surgery and recover well, to achieve the best outcome. The follow up consultation (7 weeks post surgery) provided me with further information and reassurance about the surgery, and certain answers that provided, and the confidence that I can now move on from the issues of the past 5 years. I would (and have) trusted Mr Justin with my life. He is a superb consultant and surgeon, a consummate professional and a caring, kind person.

Dr Kajal Patel

Dentist

Absolutely fantastic 🌟 I recently visited Carshalton Dental Centre for the first time, and I couldn’t be more impressed with the experience. From the moment I walked in, I was greeted by a friendly and professional team. My dentist, Kajal, was incredibly thorough in explaining every step of the examination and possible treatment, ensuring I understood what was happening and answering all my questions. I appreciated how Kajal took the time to listen to my concerns and tailored the approach to suit my needs. What really stood out was the level of care and attention to detail. I couldn’t have asked for a better experience and would highly recommend Kajal to anyone. I’ll definitely be returning! Thank you so much for such a lovely dental experience!

Harley Street Specialist Hospital

Orthopaedic Surgery, Cosmetic (Aesthetic) Medicine, + 8 more

Hospital was dirty. Room was dirty. Was provided with a pillow that was fully stained yellow on one side with no pillow cover. One of the nurses saw it when he turned it over but I had already been lying on it for hours. Went to the surgery without any pillow only to wake up to another stained pillow without any cover. Found a toenail on the bed. Very unhygienic and was not comfortable. Staff were ok. Food received was not what I ordered, so left without eating anything. Will only be coming back for my second operation because it is the surgeons only practice that is close to where I live, otherwise would not be returning. Hygiene is most important in these environments and it was not to par at all. Worse than NHS.

Fortius Clinic Wimbledon

Chiropractic, Health and Social Care, + 5 more

Steve is excellent. Personable and very professional and clearly knows his stuff. He operated on our son following a shoulder dislocation playing rugby. Throughout the process, Steve was clear with the surgical options and very thorough in his explanations, particularly understanding with the emotions of a teenager and his desperation to be back on the pitch again. He has a friendly manner and was always quick to answer extra questions we had between consultations. He did an excellent surgical job on our son and we’d have no hesitation in recommending him. We are very grateful for his care and are very pleased with the result of his expertise and handiwork. Thank you so much Steve and team.

Equilibria Health

Psychology, Psychotherapy

I had the pleasure of working with Andrea for quite a long time after having a car accident. She took time to get to know me and what items I really wanted to work on. Each week we found ways that worked for me to express my self and through this she was able to give me amazing direction and grounding techniques to really help my anxiety in the car. I have not only used what we have learned together on the car but have pulled it into my everyday life. I feel lighter and happier. This was life changing for me and I’m so glad we were out together. I would highly recommend Andrea if you are looking for an understanding, empathetic and patient professional who is committed to helping you.

KIMS Hospital

Anaesthetics, Audiology, + 26 more

The staff at KIMS Hospital are truly amazing and incredibly friendly. Their professionalism and genuine compassion were unmatched by any experience I’ve had in NHS care. I felt supported, reassured, and well looked after from start to finish. Several people stood out during my stay: Amy in recovery, David, who prepared me for the epidural, Becky, my physio, and Mark, who handled my medication. My two nurses who cared for me around the clock were also outstanding — attentive, kind, and consistently reassuring. I honestly can’t fault any part of the care I received. Thank you to the entire team for making a daunting experience so much easier.

Avenues

Obstetrics & Gynaecology, Fertility Medicine, + 1 more

I have used Avenues for a cycle of IVF/ICSi, a hysteroscopy and then FET. I was under the care of De Ali Al Chami and became pregnant with the first transfer, having 3 failed attempts elsewhere. Dr Al Chami changed my protocol (both stimulation and transfer protocol). This places is miles apart because it guarantees continuity of care and patients are treated as people. dr Ali is a wonderful person and he cares about his patients. The midwives (Marina Christina Katie Fiona Emily Starvula) are all amazing and know each patient by name and treated me with warmth, dignity, compassion and professionalism.

Dr. Ash Kapoor

General Practitioner

My visit to see Dr Ash Kapoor at Levitas Clinic was excellent from start to finish. The reception and admin staff were friendly and helpful with booking on the phone and when I arrived at the clinic. Dr Kapoor himself was wonderful and I felt truly valued as a patient and well looked after in his care. He is professional yet empathetic and I felt he really listened to me and my concerns. My health issues are now fully resolved due to Dr Kapoor.

Dr Manuela Cresswell

ENT Surgeon

Had a MRI Scan Head & Neck re Vertigo, I warmly greeted shown to Scanner Unit, where I was taken thru the procedure of the scan once I was ready the staff preps me and made sure I could hear ok once I had all the equipment on. The Scan took a little longer than I was expecting, but I was ok and coped with the noise. A good experience overall.

Dr. Dimitrios Soultos

Dentist

Dimitri was amazing with my 16 year old autistic son. He was incredibly patient as my son was extremely anxious and dysregulated. Dimitri took his time, explained everything and did all he could to make my son feel more at ease and able to go ahead with the planned treatment. We honestly couldn't ask for a better dentist and dental nurse.

Mr Daud Chou

Orthopaedic Surgeon

I was treated with the utmost care and respect by my surgeon and all the staff at The Spire. They were all very attentive and made me feel at ease at all times. My operation was a complete success and it has given me my life back. I will always be very grateful for the care I was afforded during, and after, my time at The Spire.

Mr Richard P Stevenson

General Surgeon

Mr Stevenson is an excellent surgeon who carried out two colonoscopies over the past few months with great professionalism. He was kind, caring and reassuring throughout the process putting me at ease from start to finish. He explained everything as he went along and was happy to answer any questions. Thank you

Dr Simone Rofena

Obstetrician & Gynaecologist

Dr Rofena is very knowledgeable, experienced and most importantly caring professional. He is really supportive and kind person. Also he speaks in very simple language explaining couple about the stages of treatment, how it works and what to expect. Wish everyone best of luck with kind support of Dr Rofena.