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Duality Healthcare NI

Audiology, Diagnostics & Testing, + 5 more

I booked and paid for a private online consultation with Dr Vinesan Naidoo regarding persistent hyperprolactinaemia confirmed on blood tests (monomeric prolactin approx. 590 mIU/L; total prolactin approx. 704 mIU/L) with ongoing symptoms including low libido, low energy, anxiety, poor sleep and mood issues. This appointment was extremely disappointing. From the start, I was interrupted repeatedly and not allowed to explain my symptoms properly. The doctor quickly dismissed the issue as “physiological” and “not a medical concern” despite clearly abnormal blood results and clear symptoms affecting my quality of life. What I found most frustrating is that he seemed to assume he knew better than I do about what I’m experiencing, essentially implying that raised prolactin at these levels cannot cause symptoms — even though it is well known that prolactin elevation can affect libido, mood, energy and sexual function in men. There was no structured assessment and no clear plan. The consultation did not cover: possible causes of raised prolactin repeat testing plan (fasting, stress-controlled, early morning) medication/supplement review endocrine referral pathway whether pituitary imaging should be considered if prolactin remains elevated As a patient paying privately, I expected a professional, thorough medical discussion. Instead, I felt dismissed and rushed, and left with no help, no reassurance, and no next steps. I cannot recommend this doctor based on my experience. I paid for a medical consultation, but what I received was an opinion with no investigation, no plan and no clinical value.

Dr. Adnan Darr

ENT Surgeon

We wanted to express our heartfelt gratitude for the exceptional care Dr Darr provided to our daughter during her treatment for orbital cellulitis. Dr Darr's decision to perform the complex sinus drainage surgery the way he did, despite it being more complicated, showed great skill and consideration for her long-term health. His ability to explain everything clearly, both before and after the surgery, put both our daughter and us at ease. Dr Darr's bedside manner was outstanding - he took the time to reassure us, answer all our questions, and explain the procedure in a way our teenager could understand. We particularly appreciated him coming out to update us after surgery and the thorough post-op appointment where he went through everything in detail. Dr Darr's professionalism, expertise, and kindness throughout have made a really tough time easier for us. Thank you for using your skills to make the best decision for our daughter's health.

Dr. Baldeep Sidhu

Cardiologist

Many thanks to Dr Sidhu and his team, whom I first met in May 2025. From the very beginning, he has taken the time and shown great patience and professionalism in explaining my diagnosis, medications, and my overall care plan. I’ve always felt listened to, supported, and fully informed. At my recent appointment following the S‑ICD implantation, Dr Sidhu went through the procedure with me again and explained the aftercare in detail. He made sure I understood what to expect during recovery and answered all of my questions clearly, which I truly appreciated. I also know that, if I ever need further assistance, I can contact him by email, which gives me great reassurance. I’m genuinely grateful for the excellent care I’ve received from Dr Sidhu and his cardiac team

Physio Jack Studios

Pain Management, Physiotherapy, + 1 more

Nick from Physio Jack Studios was really great. I had what I thought was a typical calf strain but all the standard treatments from another physio did not heal it. 4 weeks out from a marathon, I was unable to run 1km without pain. Nick went through a very thorough diagnostic appointment, corrected my diagnosis to an overloading issue at a specific calf/achilles muscle complex and guided me through multiple plyometric exercises and a progressive running plan to allow me to finish the marathon in 3hrs 40mins. Could not recommend him highly enough, super knowledgeable, detailed and passionate 👍

Professor Barbara McGowan

Diabetes & Endocrinology Specialist

Professor McGowan was very approachable and personable, she made me feel at ease and really listened to. She asked many questions to fully understand the nature and impact of my symptoms and offered reassurance that she would investigate all possible causes and by a process of elimination find the best course of action. She requested plenty of tests to aid this investigation and pointed me in the direction of an different specialist to seek a second opinion and treatment for my condition. I am very grateful for her interest in my case and the way she helped.

Complex Spine London

Orthopaedic Surgery

In a world all consumed with AI and perfection, I can honestly say Mr Fady Sedra outshines AI. 5 Stars for Mr Fady Sedra and the staff at The Cromwell Hospital, after my ACDF surgery I can say Mr Fady Sedra's attention to detail is unmatched. He has an excellent bedside manner and displayed a level of professionalism that is rare to find. Mr Fady Sedra went above and beyond to make sure I was well cared for. The X-Ray of my neck should be in an art gallery as it is truly a work of art by Mr Fady Sedra. I highly recommend for any complex spinal work.

Spencer Private Hospital Margate

Pain Management, Audiology, + 12 more

It was a little overwhelming as I was expecting to discuss fitting a coil and whilst that was mentioned, I was advised about having surgery which was unexpected. I found myself agreeing to the surgery despite not knowing much about it. The risks were not explained and I didnt find out how the procedure would be executed or potential recovery time that might be required. I feel a bit confused about whether this is the right course of action or not. I was not pleased to receive a letter that claimed the risks were explained to me, when they were not.

Daleswood Aesthetics

Cosmetic (Aesthetic) Medicine, Dermatology

Fantastic service and advice. Honest, friendly and very helpful whilst being extremely professional. A really good range of options and products, expertly explained and administered. Dr Denton is not only a medical professional but a lovely, caring person dedicated to helping you look and feel better. Visiting Daleswood on many occasions has really helped me with my self-confidence, physical, and mental health. There is no hard sell, and Dr Denton will only recommend what is best for you, explaining the benefits and risks if there are any.

Cathedral Eye Clinic

Ophthalmology, Optometry

Kiera was extremely friendly, knowledgeable and made me feel very much at ease throughout my appointment. I was diagnosed with a Retina tear in my ear and she made me feel very much at ease and safe. She talked throughout, keeping me informed of everything that was happening, giving reassurance that everything will be ok and that should I need further information or just needed to chat at about it, I was to ring her and speak to her about it. Help and advice that was offered was exceptional!

Mr Nikhil Nanavati

Orthopaedic Surgeon

I have just had my second foot fused by Mr Nanavati just before Christmas fantastic results so happy with my feet now ... there are no words that I can find to express how I am feeling just Thankyou... my life before was very limited I have a new lease of life looking forward to making new memories with my family and friends... Mr Nanavati is very professional very informative i would advise anyone to visit this lovely man he has changed my life 😊 Thankyou again 😊

Mr Joyti Saksena

Orthopaedic Surgeon

Mr Joyti Saksena is a very experienced consultant in his field. On meeting him I was very happy and confident that the procedure for full knee replacement would be a success. He is very reassuring and makes you feel at ease and always gives you conscience information about what you have had done and how your recovery will go. Would recommend him to family and friends and going forward will look to get my other knee replaced in the future.

UME Health

Cardiology, Ear Nose & Throat Surgery (ENT/Otolaryngology), + 5 more

Mr Swan was exceptional. From the outset, he asked all the right questions and took the time to truly listen to my concerns. He was incredibly knowledgeable and was able to identify and confirm issues that other doctors had previously missed. I felt genuinely heard and reassured throughout the consultation, and he explained everything clearly and thoroughly. Super helpful and professional — I couldn’t recommend Mr Swan highly enough.

Optifema

Dietetics, Fertility Medicine, + 5 more

5 star experience from the moment I phoned! I have had the best leave of care from Dr Hunter and Kerry Turner. Kerry is a queen at her job! Kerry's leave of care is next level, Professional with a capital P! Dr Hunter is a man of his word, I felt listened to and reassured. Dr Hunter goes the extra mile. I will be a returning patient of the clinic as I couldn't fault anything and will recommend to anyone!

Dr Nicholas M Craven

Dermatologist

Reason:Returning for a checkup on recent Tolak treatment and previous lesion removal. As per normal the consultation was friendly,professional,informative and thorough. The visit Included a full mole check and diagnosis of a new condition; with, appropriate medication prescribed. I have always found Dr Craven to be welcoming, patient, polite,and efficient, always explaining diagnosis and treatment.

Mr Ertan Erel

Plastic Surgeon

I had an alar base reduction and I am extremely pleased with the results. This issue was plaguing me for my whole life. Professor Erol knew and understood exactly what I wanted and delivered precisely. My external scars are invisible and have made positive comments. My new nose fits my face therefore preserving my ethnicity. I recommend Professor Erol any and all nose procedures. Thankyou so much.

Mr Neil Modi

Ophthalmologist

My experience with Mr Modi has been absolutely wonderful. I had been nervous about having complicated cataract surgery until I saw Mr Modi. He has such a calm, caring nature, he listened to my questions and explained everything clearly to me. Mr Modi and his team have been exceptional and I am recommending him to my friends and family. Thank you so much for taking such good care of me!