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Cleveland Clinic London

Vascular Surgery, Gastroenterology, + 10 more

Excellent care - Cannot fault how Ms Adams and Mr Parker and their teams looked after my mother before, during and after her operation. We paid personally for the operation (~£40k) but our experience with the billing and payments and the wider admin team is in a complete mess. We had to pay up front for everything prior to admission, which was ok, but unexpected (could have been better communicated to us, rather than a sentence lost in some paperwork), and fairly sure the insurance companies which they usually deal with wouldn't do this. One of the payments/billing team then visited my mother in her hospital bed, 4 days after a major abdominal surgery and started demanding more money verbally (to be paid that evening/the next day) with no paperwork/invoice/backup). Some things weren't done as part of the operation and the Consultant messaged us to say that it should be discounted, but no adjustment has been made. I have requested detailed backup on numerous occasions, and nothing has come through. A real shame that the medical and care team have been let down by the Cleveland back office on this occasion.

Future Care Medical

Cosmetic (Aesthetic) Medicine, Dermatology, + 14 more

My consultation with Dr Cho was genuinely outstanding — far above any experience I’ve ever had on Harley Street. From the moment I walked in, Iva's warm greeting put me instantly at ease and set the tone for an exceptional visit. Dr Cho manages to combine true professionalism with a kindness and warmth that you don’t often find. Her expertise was obvious right away. She identified several concerns quickly and even carried out a couple of minor treatments during the appointment. She explained everything in a clear, simple way that made it easy for me to understand exactly what was happening and why. What really stood out was how generous she was with her time. I never felt rushed for a single moment. Instead, I felt genuinely listened to, cared for, and fully confident that I was in the best possible hands. The whole experience was reassuring, uplifting, and frankly a pleasure. Dr Cho made a tremendous impression on me, and based on many consultations I’ve had elsewhere, I can honestly say she is one of a kind. Experts of her calibre are incredibly rare. I cannot recommend Dr Cho highly enough.

GenesisCare Birmingham

Oncology

Upon arriving at Genesis care I was impressed by its warm, friendly and immaculate environment. The little touches like a jigsaw for patients to work on and the endless offers of coffee and biscuits were appreciated. The Staff and radiographers were incredibly professional and so very pleasant. They quickly put my mind at rest. They were really focused on making sure I was ok during the whole treatment journey. While undergoing treatment I got to meet a Penny Brohn counsellor which was very much appreciated as cancer and its treatment can be a very challenging time. Last but not least the addition of a fleet of drivers that took me to every appointment, waited for me, and drove me home was a real comfort. The drivers, like all the staff, were so friendly and chatted to me in a way that relaxed me and helped me feel calmer upon arrival. Cancer is a tough journey but everyone at Genesis Care made it much easier in so many ways. I cannot recommend the entire team, that make it work flawlessly, highly enough.

Oval Medical Centre

Cardiology, Cosmetic (Aesthetic) Medicine, + 10 more

A little concerned as to what seems to be a deterioration in standards. - my temperature was checked with an ear thermometer that didn't have a removal cap for hygiene so does this mean it's used in each patients ears? I did not see the deodorant change the cap or discard anything, just picked it up from the table. - my ultrasound scan felt completely rushed. The doctor kept looking at his watch through out my appointment. The machine was supposedly heating up and the doctor did no ask me to turn in the positions to check the organs we needed to see. - I was prescribed medication that can easily be purchased at any pharmacy and more cost affective to purchase without prescription - there is no where near enough privacy in the appointment rooms and the waiting area. It's quiet and I could hear almost the entire conversation of other patients. - I should have been offered a full urine test based on my blood results - over not the experience I've had before. Really disappointed.

Miss Laura Spanu

General Surgeon

A good post surgery follow up appointment with Miss Spanu. Explained the sebaceous cyst that was excised in surgery was benign, which gives peace of mind was not hiding something potentially more serious. On inspecting the wound area confirmed it had been healing well and gave advice regarding being able to stretch normally and return to exercising again. It was unfortunate Miss Spanu also noticed some prolene stiches had not been removed fully by a Nurse from a previous appointment 2 weeks prior. Miss Spanu removed them and ensured the wound area was cleaned and dressed properly. The surgery itself 4 weeks prior was quick and efficient. Under local anaesthetic there was a good level of communication throughout and explanation on what was happening. There was no discomfort throughout or following the surgery. It has been very good experience from first to last appointment with Miss Spanu.

Spire Methley Park Hospital

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 14 more

Mr Yamoah has changed my life and I will forever be grateful. For almost ten years my GP told me I had IBS and wouldn’t take my pain seriously. This time last year I reached breaking point and didn’t think I would ever feel better. I’m so glad I decided to seek private care. Mr. Yamoah is the first medical professional that has taken me seriously and not made me feel like a nuisance or hypochondriac. Within the space of three months my endometriosis and dermoid cyst were diagnosed and successfully removed and I finally feel like myself again. The nature of the condition means that it will return but I feel so much more confident being in the excellent care of Mr Yamoah.

Delamere: Private Rehab Clinic & Addiction Treatment

Holistic Therapy, Psychiatry, + 1 more

From the surroundings to the therapists, mentors,guest liaison, nursing, kitchen and cleaners the welcome, friendly approach is like a massive hug. The cohort that I’ve had the pleasure of sharing my journey makes settling in and feeling welcome so much easier. There is no judgement here, from the moment you enter, the detox plan is in place, the accommodation is spacious, clean, modern and super comfortable. Nobody speaks or treats you like a patient, it’s a ‘family’ feeling where you trust the people around you to do everything they can to help you, and they do!

Ms Arifa Siddika

General Surgeon

Dr. Siddika is very professional, friendly, kind. Throughout the process from initial consultation to operational procedure, she is extremely caring. I was very concern at the beginning as I have had quite bad experience in the past. Her patient explanation and kindness already made me felt half relieved during the consultation. She is also very skilled and I hardly felt the pain just one week after the operation, which is really amazing. I highly recommend her and really appreciate her caring, kindness and professionalism.

Dr Apostolos Konstantis

Oncologist

I had every confidence in Doctor Constantis throughout. I felt that I was kept fully and honestly informed at all times. Just as importantly, I was also listened to, with my concerns being dealt with as needed. I was never made to feel like a cancer statistic - always an individual with my own unique experience of the disease and my treatment being taken into account. I could not be more grateful for this doctor's caring professionalism and am reassured that he continues to keep a 'watching brief' in the immediate future.

The Harborne Hospital, part of HCA Healthcare UK

Cardiology, Gastroenterology, + 10 more

I went to see Mr. Darr in August as I was really struggling and needed some expert guidance. From the moment I arrived, he was incredibly attentive, taking the time to listen carefully to all my concerns. His reassurance and thoughtful advice immediately put me at ease. I left feeling supported, informed, and confident about the next steps. It’s clear he genuinely cares about his patients and their wellbeing, and I couldn’t recommend him more highly.

Monaghan + Morrow | Vasectomy Clinic - Belfast

General Practice (GP), Urology

Im not even making this up, I felt no pain from start to finish! , Stephen and Gillian put you at ease from the minute you arrive and talk to throughout the procedure , they are down to earth professionals and have seen it all before! 30 mins later its all over and 4 months after the procedure i have the email confirmation that the procedure was a success, I don't know why I put it off for years , such an easy procedure to have done.

Miss Mittal Patel

Obstetrician & Gynaecologist

Miss Mittal Patel listened carefully and with empathy to my story and seemed to be an expert in the use of pessaries. She was entirely honest about my predicament and was the first doctor to explain that instead of a uterine prolapse I had a simpler blade prolapse. Now,at least a month later,I am much more confident that my problem has been solved until possible surgery next year, with the type of pessary she advised me to have fitted.

Dr Robert White

General Practitioner

Dr White was very polite and understanding of my diagnosis but not to have provided a prescription and send me off knowing how much a tube of the ointment was at £26 each I was not in a position to pay £78 for 3 tubes to treat me and my husband. I have had to wait a further 3 days feeling horribly un clean after the diagnosis and continue suffering. I’m still waiting for the cream to arrive via the post.

Dr Tamer Mikhail

General (Internal) Medicine

Dr Mikhail prescribed a dose of levothyroxine for my subclinical hypothyroidism which resulted in my subsequent repeated blood tests demonstrating hyperthirodism. I have also developed severe muscle pain. When I contacted Dr.Mikhail he told me to continue with the higher dose of levothyroxine in spite of the blood tests results saying that my muscle pain had nothing to do with the levothyroxine overdose.

Mr Daniel Dowen

Orthopaedic Surgeon

Mr Dowen took time to explain what my operation would entail and the outcome in a lot of detail and in a very accessible way. His approach throughout the process from pre-op assessment through to discharge was highly professional and very patient focused. I have no hesitation in recommending Mr Dowen for undertaking hip replacement surgery.

Mr Masood Shafafy

Orthopaedic Surgeon

Mr Shafafy was able to diagnose my problem with a trapped nerve very quickly and arranged a subsequent spinal injection. within a couple of weeks. The treatment worked well and I now have my life back. He additionally spotted potential osteoporosis by watching me walk allowing me to undertake further investigations and arrange treatment.