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RTN Mental Health - Right To Choose

Diagnostics & Testing, Psychiatry, + 1 more

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to see when I would get an appointment. When I was finally given an appointment it was cancelled the afternoon before by the psychiatrist stating they required my brother to fill in the background form (they had told me to fill in ) he still to this day has not received it. It was frustrating so I put in a formal complaint because I had taken unpaid leave as a carer to be able to attend my appointment which they cancelled last minute giving an excuse that frankly did not stand because they had been informed about my lack of family to fill in my developmental form months beforehand. When I eventually got my appointment the psychiatrist I was allocated was changed again and then I was informed my report had not been written out completely by the assessor and therefore some of the one hour allocated was going to have to taken up by him having to ask some questions that he said he needed to make the assessment. He also said that it would have been easier if he had my school reports. I informed him that I had sent them as requested twice. He had to search online to find them., he basically was unprepared for my adhd review. He read the school reports to me during my appointment. It seemed to me that it was all being done on the fly. One thing I also noticed is that I seemed to be assessed (in my opinion) according to male adhd symptoms/criteria. I donot feel that RTN have managed this whole procedure efficiently nor professionally. They lack good communication cancel appointments last minute and arrive at the final adhd report review unprepared. I feel the whole process has been made unnecessarily stressful. From start to finish it has taken one whole year. I chose RTN diagnostics as part of the nhs right to chose. I would not recommend.

Evergreen Richmond Medical

Dermatology, Fertility Medicine, + 7 more

I am writing to express my sincere appreciation for the exceptional level of care and professionalism provided by Dr. Paciello. My experience was characterized by the following highlights: • Exceptional Availability: Dr. Paciello demonstrated remarkable flexibility by accommodating a consultation on very short notice. I am particularly grateful for her willingness to adjust her schedule to facilitate a meeting during my lunch hour. • Clarity and Communication: Throughout the process, her explanations were thorough and easily understood, ensuring complete clarity regarding my health and next steps. • Operational Convenience: The integration of on-site blood and urine diagnostic testing provided a seamless experience, significantly reducing the logistical burden of coordinating separate appointments. • Digital Accessibility: The availability of high-quality video consultations serves as a highly efficient and convenient alternative for modern patient care. In summary, Dr. Paciello provides a patient-centered approach that balances clinical excellence with administrative efficiency. I would highly recommend her services to those seeking comprehensive and flexible medical care.

Mr Nawar Abdulsattar

Orthopaedic Surgeon

I cannot express enough the professionalism and dedication to patient care from Mr Abdulsattar. It was my pleasure to meet with him again to discuss my new hip problems having met him in May 2024 and had my first hip replacement surgery in September 2024. Which incidentally was a first class experience despite the discomfort following the surgery. He reassured me and discussed the recent x ray Of my other hip and agreed that currently I do not require surgery but I would be able to contact his department within the next year if needed. I saw 3 different consultants two through local hospitals and paid privately for a third opinion over 3 years previously to referral to Practice plus at Barlborough. None were willing to free me from pain give and me a hip replacement. Mr Abdulsattar saw my x ray and straight away asked me “would you like a new hip” Having discussed my pain and suffering for 3 years he was and is an angel in my eyes. Thank you Suzanne S.

OS Clinic

Neurosurgery, Oral & Maxillofacial Surgery, + 6 more

I have been so pleased with my experience of surgery by Dr Shilen Patel. At the first consultation he explained very clearly and in detail what my operation would entail and the possible risks, but without scaring me. This gave me a lot of confidence for the day of the operation, and the surgery went very well. When dressings were removed 10 days after my operation I was really surprised to see how neat the wound was, and it was healing nicely. I had very little pain, and Mr Patel explained to me at my follow up appointment that the tumour had been removed fully without rupturing, so there is very little chance of it returning. He had also explained how they had worked to ensure they did not damage a nearby nerve which I had been so relieved about. In conclusion, I was very pleased with the overall treatment received and with the care and respect I was shown. Thank you.

Dr. Douglas Maslin

Dermatologist

I had an excellent experience with Dr. Maslin and would highly recommend him to anyone seeking dermatology care. Because of a history of skin cancer on both sides of my family, I try to receive regular comprehensive skin checks to ensure I am aware of any skin lesions that need to be treted or monitored. I had not had a regular check in several years, but Dr. Maslin put me at ease by taking a thorough accounting of my family history and performing a very thorough check, as well as making sure he answered all of my questions. In addition to being highly professional, Dr. Maslin is extremely friendly and personable. I couldn't have asked for a better skin check and feel confident in the evaluation I received.

Dr Turab Syed

Orthopaedic Surgeon

Any correspondence I have had with Mr Turab Syed and also his secretary I may add, has been very professional, friendly & helpful. Although I have to say that where it stops!!! It has been a nightmare for me trying to get through to talk to someone at the front desk regarding follow up appointments for steroids injections etc.I have been put through to various people & end up talking to someone on a central line in Glasgow 😩 now I have to wait until April for an appointment😢 This system should be addressed!!! It would be a joy if more people were like Mr Syed. & also his very obliging secretary 🤗 Kindest regards Georgina P.

Mr Ravi Ray

Orthopaedic Surgeon

I cannot thank Ravi Ray enough. I had my shoulder issue for nearly 30 years, with GPs constantly failing me and not giving me the right investigations to see what's wrong and saw Ravi Ray once, had an MRI and he knew straight away what needed doing and got it done. I'm now almost 8 weeks post op and it's been a real game changer. Just the rehab of building an extremely weak shoulder up now after 30 years of neglect. Ravi is one of if not the nicest, friendliest consultants I've ever seen and the only one who really showed he cared and that he wanted to help. I honestly will never have the words to thank him

Spire Manchester Hospital

Cardiology, Dermatology, + 11 more

Spire Manchester Hospital is exceptional in every sense. The nursing staff who cared for our son were outstanding and made the entire experience feel calm and reassuring rather than clinical. In particular, Sarah was wonderful — attentive, warm, and highly professional, creating an environment that didn’t feel like a hospital at all. The standard of care throughout was exemplary, and this was without question the least stressful surgery experience we have had. We are extremely grateful to the nursing team.

Dr Sonal Singh

Dermatologist

Dr Singh was very empathetic and immediately put my daughter at ease. I have never seen her speak so openly about her acne with anyone except her Mum! Dr Singh's explanation of the different treatment options were very clear, and she explained very clearly why she had chosen one over the other. She also followed the appointment up, checking in with us to see how the treatment is going. I would have no hesitation in recommending her to other parents of teens with skin problems.

Harley Mind Care

Psychiatry, Psychotherapy, + 1 more

Extremely disappointed with Harley Mind Care. Terrible patient communication, no accountability for mistakes made, I had to chase up and argue regarding every appointment for my daughter. Assessment appointment was cut short and when I raised a complaint to my insurance company Harley Mind lied about this. I do not feel my child was given adequate opportunity to discuss her concerns that led us to seeking an assessment in the first place. I would not recommend this clinic.

Dr Edward Nash

General (Internal) Medicine

Initial and follow-up consultations were on time and conducted in a highly professional manner. Dr Nash is a highly experienced physician who took great pains, following a CT scan, to explain my condition in great detail. I was satisfied that the reason for my referral was dealt with in a thoroughly competent manner and that - even more - the future management of my condition, should it deteriorate, is in very good hands.

Dulwich Podiatry

Podiatry

I would like to say how impressed I have been with treatment I received from Zack. He has a professional, friendly manner and clearly wants to achieve the best possible outcomes for his patients. He ensured that I understood every step of my treatment. I did not feel at all rushed during my appointments as Zack gave me time to ask questions and he responded to these in detail. I would have no hesitation in recommending him.

Wello

Cosmetic (Aesthetic) Medicine, Dental Care

My husband and I pay a monthly subscription to Wello which entitles each of us to two full treatments a year. The treatments are first class, very comfortable and also reassuring as any problems will be pointed out. We like the feeling of really clean teeth, the excellent advice we are given on teeth and gum health - the all round experience, in very attractive surroundings, is to be highly recommended

Mourne Private Clinic

Dietetics, Imaging (Scans), + 3 more

This is our first pregnancy and we decided to book in for an early scan, we wanted the reassurance. From the moment we walked in, the staff were lovely and very friendly. We weren’t waiting long before Rebecca took us up for our ultrasound. Rebecca was lovely and explained everything to us. We were delighted to see a little flutter. Would recommend Mourne Scan Clinic

Mr Gavin Bartlett

Orthopaedic Surgeon

My consultation with Mr Gavin Bartlett helped to remove my negative feelings about my condition, he showed me my xray and explained in layman's terms, the procedure to replace my damaged, arthritic right hip with a prosthetic He detailed the risks associated with the surgery and I'm happy to go ahead with the operation

Mr Nahor Garcia

Physiotherapist

I had a really good experience with Nahor. He’s very professional but also very easy to talk to and makes you feel comfortable straight away. He’s been treating my shoulder and neck and I’ve already noticed a real improvement. I would definitely recommend him, best physio sessions I had in London,