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Cleveland Clinic Portland Place Outpatient Centre

Gastroenterology, Anaesthetics, + 10 more

I had booked an echocardiogram with a female technician, and had taken the day off work to attend, but when I arrived and asked about the female technician (to confirm), I was told that a female was not available, which was extremely disappointing. I had called twice earlier in the day (before travelling to the appointment) to confirm that a female was available, but no one in the echo department answered the phone. Further, I have been attending the Cleveland Clinic since March of last year, when I had a subarachnoid haemorrhage, and had been told that my standing request for a female echocardiogram technician had been recorded in my patient profile. The staff in the imaging department seemed to be surprised that a woman having this test would insist on a female technician, which indicated a lack of sensitivity and training, and they appeared not to know how to handle this situation. So, not only did I waste my time and lose a work day due to this oversight, but I had to cancel my follow-up cardiology consultation, and now cannot take time off work to reschedule until the new year, which has created a very stressful situation for me. In my opinion, the Cleveland Clinic should always have a female echocardiogram technician on duty, for women who are uncomfortable with a male, and the front desk staff needs much better training in this regard.

Professor Omar Faiz

General Surgeon

Professor Faiz has been exceptional throughout our daughter's care. We met him in January 2024 to explore the possibility for her stoma to be reversed (she had emergency surgery to remove her colon at another hospital the previous year aged just 20). Professor Faiz is clearly preeminent in his field, he is also patient, kind and has the most wonderful bedside manner. He is a true professional and wanted to take time to ensure our daughter had the best possible chance for success. She underwent numerous tests to assess if she was a viable candidate for either J-Pouch or IRA surgery. In August 2024 Professor Faiz performed an IRA and it couldn't have gone better, internally it's perfect and externally neat as a pin. Though her colitis is still lingering (we knew this was a risk and one she felt worth taking) Professor Faiz is still very much involved in her care, together with a gastroenterologist colleague. We truly believe the direction of her life (and ours) was positively impacted when Professor Faiz was recommended to us and we are very grateful to him, and his team for looking after us so well.

Professor Keyoumars Ashkan MBE

Neurosurgeon

From the moment I was diagnosed with a Meningioma to before I met my neurosurgeon, I was led through a feeling of uncertainty and worried about what the future would be for me. And then I met Professor Ashkan…not only did he provide every detail of the procedure, answered every question with patience with a calm and personable demeanour, but I realised I was meeting a man with an unbelievable blend of brilliance and human gentleness. I was not rushed or overwhelmed with medical terms, but I was given a detailed explanation of what the procedure entailed in a reassuring, kind and confident way. I knew there and then that I only wanted Professor Ashkan to perform my operation, and I totally believed, and now know, that he is the best of the best with the skill and experience of a genius with the hands of a master of his knowledge and expertise. My operation was a success and I cannot thank Professor Ashkan and his exceptional team enough and I feel so very lucky to have had such a remarkable and brilliant surgeon perform my Meningioma excision!

Haptic Chiropractors

Chiropractic, Rehabilitation Medicine, + 2 more

From the very first consultation, it was clear this was different. The team at Haptic doesn't just look at your spine; they look at you. The initial assessment was incredibly thorough, involving posture analysis, gait assessment, and a long conversation about my lifestyle, stress levels, and overall wellness goals. I see Dr. Lil, who is absolutely amazing. She spent 30 minutes just listening to my history and my frustrations before ever laying a hand on me. I was so impressed with my results and Dr. Lil's gentle, knowledgeable approach that I even brought my 12-year-old son in for some sessions. She was fantastic with him—explaining everything in a way he could understand and making him feel comfortable and involved in his own health. It gives me so much peace of mind knowing we are both building a foundation for better posture and long-term wellness.

Mr Sanjeev Lakshaman Chitnis

Orthopaedic Surgeon

I recently visited dr chitnis with a wrist injury that had been ongoing since February this year. He was very professional and was able to tell me my MRI results promptly and answer all questions that I had. He then got me booked in for surgery, he explained in great detail which procedures I would be having and what to expect. I was very nervous for the surgery but he was quick to put my mind at ease. I’ve since seen him at a few follow up appointments for dressing/stitch removal and then also to check the mobility of my wrist after surgery. He gave me physio/exercise and scar massage instructions, explaining to me very clearly what to do and what to expect at each stage of my recovery. I felt extremely at ease at all appointments and am very grateful he was able to rectify my injury.

Thornbury Radiosurgery - Gamma Knife Centre

Neurology, Neurosurgery, + 1 more

My experience has been outstanding. From the first phone call to leaving the thornbury hospital. Hannah the centre manager and Farqi treated me amazingly. I felt safe in the cleanest, calmest environment. The information I received was top notch and I have never experienced such kindness to me. Dr Ibrahim was very kind and I felt that someone was finally listening to me after many months. The staff at the Royal Hallamshire, particularly Nancy and Lisa also went the extra mile and again were very kind. We travelled from East Yorkshire and therefore accommodation was arranged for us by Elaine which was very much appreciated. I WISH THIS MESSAGE TO BE AVAILABLE TO THE HOSPITAL MANAGERS. Janine RN

Dr Philip Woodland

Gastroenterologist

After almost a year of tests under another organisation, Dr Woodland was almost instantly able to pinpoint what my problem was and create a plan of action for my treatment going ahead. He also told me I was unlikely to need the tests that I was booked in for elsewhere, which would have saved me a lot of money had I been paying for them privately. Although I am still on the road to complete health, Dr Woodland was very good at putting things into perspective for me, which has given me hope! He has helped my physical condition, which has in turn had a hugely positive effect on my mental health. Thank you again! I will be straight back to you if I need your help again.

Candover Clinic

Dental Care, Dermatology, + 19 more

Received urgent call requesting blood test for tolerance to Dye. I Moved appointments for that afternoon to facilitate a flying visit. After arrival kept waiting for 35 minutes until I asked reception as was needed elsewhere and was told phlebotomist would be with me shortly. With Phlebotomist approx 3 minutes, total time 50 minutes and 50 miles traveled Then had to wait 9 days for scan which was only scheduled following chase-up from private GP. On presenting for CT Scan was told that they did not require blood test as procedure did not indicate use of dye. Most unimpressive communication and administration throughout

Vision Scotland Edinburgh

Ophthalmology, Optometry

It was a wonderful surprise to meet so many warm and friendly staff at Vision Scotland. This carried forward with the skill and expertise I also met. I could not have asked for better in every regard. There followed a sincere wish to know of my progress with telephone calls that enquired about how I faired. Using Vision Scotland is one of the better choices I have made in life!

Mr Vladimir Revicky

Obstetrician & Gynaecologist

Upon meeting the consultant, his demeanour put me at ease. He was compassionate and explained all aspects of my ailment and the associated investigations required fully. Mr.Revicky was clear on the next steps we could take and made it easy to understand the process. The nurse who took my bloods for analysis was friendly and overall I felt relaxed during the appointment.

Newmedica Bury St Edmunds

Ophthalmology

This entire experience was first class all through. The staff, helpfulness and care were all excellent from start to finish. The procedure was smooth and without fault on my part. I was made to feel at ease all the time with explanation of everything that was being performed. I would never worry about attending Newmedica, they are the best.

The Park Hospital (part of Circle Health Group)

Breast Surgery, Cardiology, + 19 more

Lovely place. It felt calm and reassuring as soon as you walk into reception. Greeted with a smile at reception and this continued throughout the whole process from the lady who provided tea, the nurses, the anaesthetist and the porter. Everyone went out of their way to be helpful and positive with a splash of humour inserted. Thank you

Mr Ganapathy Raman Perianayagam

Orthopaedic Surgeon

Went to Park Hill hospital for a complex hip operation . The surgeon Mr Perianayagam explained everything fully and answered any of my concerns, he put me instantly at ease. After my surgery he came and discussed my operation and after my xrays he came to see me again. A lovely, professional, courteous gentleman.

Dr. Kenny Sunmboye

Rheumatologist

Dr Sunmboye always makes me feel welcome and never rushed. He answers all my questions with no judgement and has allowed me to feel comfortable on each visit. He takes me seriously and gives me great guidance and advice, often sending me lots of information to help towards feeling better.

The iGP - Private Doctors - Swansea

General Practice (GP), General Practice (GP) (Video Consultation), + 3 more

The GP met us and put us at ease. We went straight to a consulting room which was clean and well lit. Explanations of conditions and instructions regarding examinations were clear. The GP was helpful and gave us advice regarding further actions to be undertaken.

Mr Riaz Agha

Plastic Surgeon

Couldn’t fault my experience with Mr Agha and the team. Although the wait time from admission to theatre was a little while I was made to feel reassured and comfortable throughout the whole process and was constantly checked on by multiple members of the team.