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Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Dermatology, Endocrinology & Diabetes, + 9 more

I had a mixed experience at my recent procedure. Staff were very friendly in general. However, I was shocked how inconsistent the experience was from one nurse to another. My scheduled procedure did not proceed as planned and as I came to around 6 pm on the evening of Monday First of December, I realised I was still attached to a cannula and I’m supposed to stay the night, which was not planned initially. I was told I should contact someone for my first visit to the toilet. As I did, a very irritable nurse came in and questioned me calling for I needing to use the bathroom. I had to explain to her the reason for calling is that it is my first visit to the bathroom. I then had a very painful antibiotic infusion via the cannula on my hand later that evening. The cannula was not stable. It was moving which was very painful and the nurse kept pushing it and kept asking me why I’m anxious. The same nurse came the following morning at 6 am, after I had not slept the whole night, to complete another equally painful infusion, and then proceeded to collapse a vein on my left hand When she attempted to take blood. I asked her to stop. She was not happy. I’m surprised that this is the quality of service received at a private care ward. I had both my hands with limited ability to move by the time I was to have breakfast. I was unable to use a fork and knife and was really getting upset at that stage as I was given jam containers which I was unable to open due to my hands being pin cushions . I felt helpless and burst our crying at that point: your caterer should really consider their clientele, as when a person does not have hands to use a fork and knife and is very weak then struggling to open a container is the last thing they are going to want to do. I had to call someone to open the jam for me when I eventually picked myself together. My main frustration at that point was not knowing why I am there and how long I was going to be kept for. A different nurse came in later that morning, she removed the cannula from my right hand which then enabled her to take blood from my right hand which as I explained to the other nurse as well is the only hand capable of giving blood. Simple as that, however communicating goals along way when also joined with common sense which I’m afraid to say the evening nurse did not display in spades. There was no need for all of the pain and uncertainty that I had to endure. I’m not usually a sensitive soul, I have had my fair share of hardship and I do not complain for no reason, however I feel this needs calling out, because it was completely unacceptable and could have easily been avoided.

Harley Clinic

Breast Surgery, Cosmetic (Aesthetic) Medicine, + 1 more

I recently had a bilateral breast augmentation at 101 Harley Street and I cannot express enough how incredible my experience was — especially thanks to Dr. Agha Riaz. From the very first consultation, Dr. Riaz stood out as one of the most genuine, caring and skilled doctors I have ever met. He took the time to listen carefully to what I wanted, explained every step clearly, and made me feel completely safe and confident in my decision. His professionalism, precision and warm manner instantly put me at ease. The operation itself was a complete success, and the results are even better than I imagined. Dr. Riaz’s attention to detail and commitment to achieving the best possible outcome truly show in his work. His follow-up care was just as exceptional — he checked in, reassured me and made sure my recovery was smooth and comfortable. The entire team at 101 Harley Street was outstanding, especially Simon, the nurse, who was incredibly supportive and kind throughout the process. But Dr. Riaz is truly in a league of his own — the best, most caring, and most dedicated doctor I’ve ever had the pleasure of meeting. I wholeheartedly recommend Dr. Agha Riaz and 101 Harley Street to anyone considering breast augmentation. You will be in the safest and most capable hands.

Dr Finbar's Skin Clinic

Dermatology

I thoroughly recommend. I attended Dr McGrady's clinic to obtain a diagnosis and removal of a small bump on my nose which I thought might be a basal cell carcinoma.. Dr McGrady put me at ease by explaining that it wasn't a form of skin cancer but a sebaceous hyperplasia. He explained how he would remove it. He then thoroughly examined the rest of my face for any other skin issues He found 2 more sebaceous hyperplasia and removed all 3 by using cryotherapy. The procedure was quick,and I am very pleased with the outcome. I highly recommend Dr McGrady and his team. I have attended his clinic before for a similar diagnosis and removal. He has so much knowledge and expertise, is a good communicator and made me feel at ease..

Dr Rama Vancheeswaran

Respiratory Doctor

I cannot recommend Dr Vancheeswaran highly enough. She is an incredible doctor who put me at ease immediately during an incredibly stressful time. She is extremely professional but has the most calming, warm and reassuring way about her and made me feel that I was in the best possible hands with total support throughout. I have been under her care for 6 months and you could not ask for more from a doctor and the whole team she works with, from the surgeon she referred me to to her secretary they have all been beyond incredible,, supportive and just lovely and nothing is too much trouble. She is highly respected by everyone who knows her and it is easy to see why, she truly is amazing.

Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

Nobody knew how I would receive the X Ray results. The radiologist asked if I was seeing a consultant at the clinic - I wasn’t scheduled to see one. The guy on the first floor desk didn’t know how images could be shared with me and suggested I talk to the reception desk on the ground floor to get a CD burnt - I wanted images to be sent as I don’t have a CD reader. The ground floor desk confused too until a senior person stepped in to let me know about the app. I was told that I would receive images via the app but I cannot see appointments or images in the app. The experience was very confusing. Suggest more staff training on the app

Mr Akash Patel

Orthopaedic Surgeon

I saw Mr Patel for ongoing knee arthritis; he discussed all the treatment options both surgical and non-surgical with associated benefits and risks. He provided me with written information and links to ensure better understanding of available options. I had total knee replacement by Mr Patel at Cavell Hospital in October, I am doing well after 6 weeks and would recommend him without reservation to anyone needing his exceptional surgical skills. He has great bedside manners, clear communication skills and a friendly personality which makes it easy for individuals to decide on best possible treatment available for them.

Nuffield Health North Staffordshire Hospital

General Practice (GP), Imaging (Scans), + 4 more

All members of the team are friendly and welcoming. They have personality and engage with patients. Everything appears to be well organised and runs smoothly. The clinic is clean and fresh. All instructions/requests are explained in a helpful clear manner and staff are attentive and go the extra mile. All staff impress as being very caring. During a recent stay for surgery, everyone with whom I came into contact was very kind and helpful. I felt like I was in very safe hands.

Mr Ahmad Elsahn

Ophthalmologist

I had migs and cataract in my right eye the staff were amazing the time seemed to pass very quickly 7.30am check in I was last even though I was anxious I needn’t have been as there was no pain whatsoever and recovery was good I’m looking forward to my left eye being done hopefully in the next few months I will not be as anxious next time then I can hopefully be free of drops!

Dr. Arifur Rahman

Psychiatrist

Dr Rahman is incredibly kind and has a calming and reassuring presence. He truly listens when you speak and always takes the time to explain things in a way that is easy to understand. He genuinely cares about his patients. My life has dramatically changed for the better thanks to him, and I continue to feel deeply grateful for the help he's provided me these past few years.

Spire Nottingham Hospital

Ear Nose & Throat Surgery (ENT/Otolaryngology), Obstetrics & Gynaecology, + 23 more

I arrived before my appointment time, bought some food and a coffee from the café, and settled down with my laptop to do a little work. The waiting areas were calm, clean, and very relaxing, and I had no difficulty finding a seat. My wait to see the consultant ran just a few minutes over my scheduled time, simply because the patient before me had slightly overrun.

Loughview Health

General Practice (GP)

We brought our 4 year old daughter to see Dr Fiona after she had been unwell for a few days, and we had a great experience. Our daughter is autistic, and Dr Fiona’s warm and friendly manner made it super easy to get our little one examined and diagnosed. The whole appointment was super, and really put our minds at rest.

Dr Debi Ray

Paediatrician

We booked through my husbands work scheme as the GP wanted us to see a respiratory specialist due to my daughters chesty cough, lasting over 9 weeks and 3 courses of antibiotics. I knew it would take weeks with NHS so booked this the day the GP requested it through BUPA for the following day!

Mr Christopher Theokli

ENT Surgeon

Can't fault anything, every person I came into contact with was helpful kind and very professional I first saw Mr Sharp and was happy with him but when booking my op he was booked up till after Christmas, but mr Theokli had a opening before so I went with him and had an outstanding experience..

Mr Garth Allardice

Orthopaedic Surgeon

Mr Allardice is extremely personable. He allayed my fears that my condition was more serious and long-term with a precise examination and explanation, and gave me some helpful advice. I consider my appointment with him money well spent and would not hesitate to recommend him to others.

Dr Konrad Grosser

Cardiologist

Dr Grosser is simply excellent - he truly listens, cares and makes no hesitation to suggest different solutions in terms of medication and lifestyle changes to better my health in a very measured and holistic way. I cannot recommend him enough and he is always a pleasure to speak with.

Quality Dental : Shoreham

Dentistry

I attended the practice for an hygienist appointment. I am 76 years old so fairly old teeth with staining from tea and red wine. Richy did a very good job in removing as much staining as possible within the appointment criteria and I was very pleased with the improvement.