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Freedom Vision - Gloucester

Ophthalmology

I have had Cataract operations to both eyes January-March 2025. Things didn't start well when the Surgeon, in a 'telephone consultation' with me, committed to a price for the new lenses I would get. This was later overruled by the Management who told me the Surgeon didn't have the authority to agree a price with me. So I had to pay quite a bit more than I was originally told. As in some £400 per eye more. Amusing to observe how the 'care' (on the NHS, but sub-contracted to this private business) was promoted as being 'Exactly the same as Private Medical Care'. Oh no it wasn't ...it was much better. Once I was flagged up as 'potentially suitable for a PRIVATE operation' using Implants that were 'Not available on the NHS' I was treated very different. Previously done examinations were repeated 'to be sure'. Does that mean they are not sure if you are a NHS Patient? ;). Additional examinations 'not available on the NHS' were done. Am I being unfair? A short review would just say this: *Generally excellent professional friendly staff. * Medical care excellent. But.... Appointment waiting times need reviewing - I have always had to wait at least 45 min, sometimes more than on hour, before being seen. Why? If you depend on a relative or friend to drop you off and pick you up it sometimes got a bit difficult: Is this appointment going to take 30 Min, or 4 hours? Nobody knows. Admin/organization sometimes a bit confused - Why did I get an email survey for my right eye, and not for my left? Waiting in the corridor between different checks in different rooms a bit of a hit and miss - staff running around, folders being handed over, people sitting and waiting being missed, the order in which things were done got a bit confused sometimes, patients reminding passing nurses that others who arrived after them were seen before them. But all with good humor! But, in the end, I can see excellent again with both eyes - and that is what is really important.

Cleveland Clinic Portland Place Outpatient Centre

Anaesthetics, Cardiology, + 10 more

I had two appointments at 24 Portland Place. The first was for an US of my right foot at 11:40, the second one with Mr Losseff at 12:45. No problem with the first one but with it was with the second one. As I finished the US procedure around 12:05, I went to the 2nd floor to wait for Mr Losseff's appointment at 12:45. I asked the receptionist whether he was running late and she responded negatively. As time passed and it was getting near 13:00, I asked the receptionists whether he was running late. Negative answer again. I enquired again around 13:10 as I had to take a train back to Oxford at 14:10. Mr Losseff called me at 13:40 and he was concerned about me not appearing on the screen despite having registered on the main reception desk. As he did not see me on his screen, he saw another patient. He was extremely kind and concerned about timing. He is a kind, and caring person and excellent neurologist. As I complained to the receptionists on the second floor, the problem was with the initial registration on the main reception desk. This has never happened to me, my husband or my youngest daughter who are patients of Cleveland Clinic. It would be good if it does not happen again. Check when patients have more than one appointment please and that they this information is transmitted correctly to the corresponding floors' reception desks. Thank you.

GenesisCare Cambridge

Oncology

I was referred to Genesis by the NHS consultant oncologist to receive radiotherapy and hormone treatment for for my diagnosed advanced prostate cancer. I was seen very quickly at the Newmarket (Cambridge) branch of Genesis. The facilities are modern with state of the art CT and radiotherapy equipment. At all times the staff of all disciplines and specialties were extremely helpful and understanding. After 4 weeks (20 sessions) of radiotherapy my regular attendance finished. However I will continue to have regular reviews there with the oncologist and be given the specialist hormone therapy and other pills to be taken for 2 years. Another impressive feature at Genesis is the inclusion of gym sessions under personal guidance from two expert trainers. This is most helpful in countering the muscle loss resulting from hormone therapy. I am continuing with these sessions for some weeks after completing my treatment. In summary, Genesis Care has provided the highest possible standard of specialist cancer treatment and I would strongly recommend this organisation when radiotherapy treatment is needed.

Dr Rohan Jagathesan

Cardiologist

I came to Dr Jagathesan with symptoms that had been presenting since teenage years but had never been investigated by GPs. After talking these symptoms through with Dr Jagathesan he was very sympathetic to my concern and provided clear suggestions as to possible causes and outlined a set of tests to explore these possibilities as well as an extra round of tests if deemed necessary by the initial results. Once the tests were completed Dr Jagathesan was very clear in communicating the results, which were that my heart was structurally fine and showed no irregularities in the tests done. As such my symptoms were likely caused by anxiety and not life threatening. Dr Jagathesan’s communication and care throughout was fantastic presenting me clearly with facts and data whilst also being sympathetic to my concerns.

Spencer Private Hospital Margate

Audiology, Cardiology, + 12 more

I got to the hospital early due to the known parking issues. I spent 20 mins going around the hospital car parks without success. I made receptionists aware that I was there and had parking issues. I was advised that I couldn’t use your car park as I am an NHS patient. I don’t appreciate 2 tier management of patient's needs. I was informed that I could park directly outside on yellow lines without fear of receiving a penalty. I was worried while in Spencer’s as I wasn’t totally happy with where I was parked. As I was early, I was seen 15 mins before my appointment. I was made to understand that because I had difficulty uploading my medication the nurse had to complete this task. Staff were friendly and clearly experienced. I was given a reserved date.

Cathedral Eye Clinic

Ophthalmology, Optometry

I had been considering eye surgery and attended Cathedral Eye Clinic to get a second opinion, having already spoken with a consultant in Dublin. Putting it simply, my experience in Belfast was far superior. The team at Cathedral ran a more comprehensive range of tests, assigned more time and personnel to my case, and were far better at talking through my options. In particular, I was very pleased that they were willing to give me their honest perspectives based on what they felt was best for me in the long run. Ultimately (based on their guidance), I decided not to go forward with any additional procedure at this time, but should I need treatment further down the line, I will not hesitate to go back to Belfast.

Mr Ed Casswell

Ophthalmologist

Having been terrified to get my cataract done, I did a lot of research and found Ed Casswell in Nuffield in Brighton . From our first meeting I liked Ed, he’s professional, friendly and very experienced! As I hate anything to do with eyes I asked for deep sedation and he was fine for me to have this, which was marvellous as I was completely knocked out during the whole process . Recovery was good and I could see out of my new lens straight after the op . Recovery was smooth and no pain at all . I will need the other eye doing sometime in the future and I will definitely be using Ed .

Mr Graeme Nicol

Orthopaedic Surgeon

January 26 Hip replacement at kings Park Hospital. Mr Nicol was fantastic from start to finish and kept me informed the during the whole journey. Checked up 3 times after the op over the course of 24 hours. Put me at ease from the very start. Would highly recommend. I would also like to mention the Anaesthetist, Dr Andrew Dalton. Was very professional and calming form the moment I ment him and again put my mind at ease and answered all questions I had. Dr Dalton also checked up post operation with Mr Nicol together. Would highly recommend also. I couldn't have asked for a better team.

Deben Private GP Services

General Practice (GP)

The Deben private GP service was thoughtful and reassuring throughout. Treatment was prescribed promptly in anticipation of a potentially serious issue, with careful and attentive follow-up, and an appropriate referral arranged swiftly. The doctor listened closely, showed genuine empathy, and took time to understand how the symptoms were affecting overall wellbeing. There was no sense of being rushed, and everything was explained clearly and calmly. Overall, Deben delivered a supportive, patient-centred experience - calm, kind, and reassuring from start to finish.

Santis Health - Prostate Cancer Clinic

Urology

Prof Chris Eden was all that I had been led to believe, understanding and sympathetic but wholly focused and professional. He explained the process and outlined the risks of the proposed surgery in clear layman's language that I could understand.. He did not sugar the pill! He carefully reviewed my medical history and identified several issues upon which he has requested additional investigation. I came away totally confident not only in his personal ability but also in the decisions that I have now made regarding my treatment plan. First impressions are very good.

Newmedica Newcastle

Ophthalmology

Anxiety naturally precedes any medical appointment, especially when such delicate procedures are planned. Lucy Clarke and her team assuaged my every concern, from first consultation to walking out after my operation. I cannot praise Newmedica Newcastle enough for their care and professionalism over my direct brow lift, I left the clinic in a state of elated gratitude…..much like the man in John 9, Jesus healed his sight with mud and spit, thankfully ophthalmological techniques have advanced greatly these past 2000 years. Thank you Lucy and Newmedica.

Moorgate Andrology

Obstetrics & Gynaecology, Urology

Dont trust this doctor had Penis enlargement surgery with dr nenad on august i have lost almost 1 inch of erect lenght. I didnt get 1 inch soft guarented lenght plus lost almost 1 inch erect my surgery time was at 2pm i had the surgery at 7pm! And doctor nowhere to be seen. Its been 4 months now having erection problems i never had erection problem and still having pains. Doctor nenad is now telling me i can get my size back if i use traction device useless. If you really want to do it my advice is penis fillers. Dont let them damage your penis.

Venturi Cardiology

Cardiology

Dr Scott Murray was clear, compassionate, and very attentive throughout the appointment. He took time to listen, asked detailed questions about family history, and did not rush the consultation. All results were explained fully and in a way that was easy to understand. He described the condition clearly, answered questions carefully, and remained professional and engaged throughout. I felt listened to and reassured. I would highly recommend Dr Scott Murray as a cardiologist.

Pure Sports Medicine - Moorgate

Nutrition, Osteopathy, + 4 more

I had a few appointments with Chris Coldicott for tennis elbow. I found Chris to be extremely professional, properly investigating the nature of the problem before demonstrating a range of strengthening exercises and some other remedial action that I could take. Chris is an ideal physio to be assigned as he's friendly, genuine and makes you feel at ease. My tennis elbow has significantly improved since following the course of action he recommended.

Mr Shanmugasundaram Rajkumar

Orthopaedic Surgeon

Mr Rajkumar quickly diagnosed what seemed to be quite a rare condition, and gave me lots of advice on how to recover and how long it could take. He was always fast at responding to any questions and importantly, he was very good at keeping up my positivity throughout a journey of 6 months recovery which in reality was a very hard time. I wouldn't hesitate to recommend him. Very pleasant and professional.

Spire Murrayfield Hospital Edinburgh

Cardiology, Cosmetic (Aesthetic) Medicine, + 15 more

Communication about where the treatment was to take place could have been a bit clearer - appointment was arranged via Shawfair Park reception but treatment was actually at Murrayfield which wasn't clear to me. Murrayfield reception also called and seemed surprised too that it has been done by Shawfair but didn't clarify where it was happening. All worked out in the end though.